Hai Au Boutique Hotel & Spa Hoi An Vietnam

8/10

Excellent

04 Mar 2026

Victoria

Pool good

10/10

Exceptional

15 Feb 2026

Barry

The room was a very good size and very clean. The hotel is within a short walk of all major attractions and is in a safe area. Hing and Helen and their staff could not have been more helpful or welcoming.

Partner

10/10

Exceptional

18 Dec 2025

Timothy

Had a great stay Helen and Hien (sorry if i spelt that wrong) are fantastic so friendly always greeted with big happy smiles they couldn't do enough for me thank you so much i will be back for a longer stay

Leisure Self

10/10

Exceptional

19 Nov 2025

Ray

Good friendly people

8/10

Excellent

12 Mar 2025

Christine

Lovely staff, amazing Pho and fresh squeezed orange juice in the morning. We enjoyed the pool and how close this hotel was to everything. Our room was a little smelly from the bathroom, so hoping this gets worked out because everything else was wonderful about our stay.

Leisure Family

10/10

Exceptional

20 Aug 2024

Richard

Nicely located and very friendly staff.

Leisure Self

4/10

Poor

19 Jun 2024

Peter

We didn't have a good stay here , rooms very not sound proof so you could hear noise from next buildings and other guests. The only good thing about hotel is it's location and breakfast .

Leisure

8/10

Excellent

22 Mar 2024

Sing

overall is good . not too expensive.

Leisure Self

10/10

Exceptional

05 Mar 2024

Not Provided

Lovely

Self

10/10

Exceptional

03 Jan 2024

Huy

Great hospitality!

8/10

Excellent

27 Dec 2023

Verified traveler

Great hotel but most buildings in Hoi Ann affected by rising dampness.

Friends_and_family Family

10/10

Exceptional

13 Apr 2023

Brian

The host Helen who runs the front desk and takes care of things is awesome - super nice, friendly, knowledgeable and always a smile.

Nice location pretty close to downtown and easy connection to the beach. Pool is private, decent sized and like every other pool in Vietnam at this time it is warm water. Our room faced the street but was still quiet with good windows.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2020

Verified traveler

Friendly staff but property need upgrade. TV channels were poor in quality. Internet speed was good. No lift. Nice location that is close to restaurants and water.

Leisure Friends

10/10

Exceptional

29 Oct 2019

Verified traveler

This is a colonial mansion turned to hotel, with huge stairways and alleys between rooms; the dining room is also huge. We just love the classic look of the building. It is within walking distance to Old Hoa An and its many attractions (UN heritage sites, silk factory, river shore walkway), shops and local markets. Breakfast buffet has a good variety of western and Vietnamese food, we were there for 5 days and still enjoyed the menu. Our room booked through Expedia is large, comfortable and clean. It has a patio door opened to a small balcony, overlooking the alley along the hotel; we could see or hear the heavy rain pattering the glass, a nostalgic memory of rainy season in Central Vietnam. We already mark this place in our future visit to Hoi An.

Leisure Partner

8/10

Excellent

21 Sep 2019

MCC

Something about this hotel connected me to memories of a place where I used to have a youth summer camp in Portugal. I guess pretty ok for a 3-star hotel. :) I like the little balconies, the quietude... it's not too far from the main tourist spots...

Leisure Self

8/10

Excellent

02 Sep 2019

Verified traveler

Staff went out of their way to help.
Cannot fault them at all.
Breakfast omelette cooked especially for you..
Fab for the money

8/10

Excellent

26 Jul 2019

Louisa

Nice small hotel, close to everything.

Family

10/10

Exceptional

18 Jul 2019

Lindsey

Staff are very nice and friendly. Hotel cleanliness is okay. Overall good customer service.

Friends_and_family Family

10/10

Exceptional

21 Jun 2019

Verified traveler

Lovely hotel with character and wonderful, helpful staff. Excellent location for entering the markets - a very short walk - shopping area and old town. Great breakfast and pool. My second stay at this hotel and will come again.

Leisure

8/10

Excellent

14 Apr 2019

Verified traveler

The staff were fantastic and the location perfect for getting to experience Hoi An. The room was comfortable and the property offers great value for money, the staff really tried to make our break a fantastic holiday, thanks

Leisure Partner

4/10

Poor

11 Apr 2019

Verified traveler

This is not a 4 star hotel

10/10

Exceptional

09 Apr 2019

Susan

Friendly hotel in convenient location

Frienldly staff easy walk to old town
Clean pool very good breakfast
Very good Aussie hamburger

10/10

Exceptional

07 Apr 2019

Susan

Friendly hotel in good location

Friendly staff easy walking to get to old town very good breakfast amazing Aussie burger on menu good quiet location clean pool

8/10

Excellent

21 Feb 2019

Verified traveler

Good location. The breakfast is good. The first floor is very noisy.

Leisure Family

8/10

Excellent

21 Feb 2019

Verified traveler

Good location. Breakfast is good. The first floor is very noise.

Leisure Family

8/10

Excellent

01 Jan 2019

Magdalene

Pleasant stay

Had a pleasant stay. Place was located some 10mins walk to Old town which is about 20mins walk to Japanese covered bridge.

Family

10/10

Exceptional

05 Oct 2018

Hezi

Great experience with an amazing crew!

A great experoence! The crew was AMAZING!!! always smiling and caring! whatever we needed we got! thanks a lot!

Friends

6/10

Pleasant

27 Sep 2018

Verified traveler

A bit stink in shower.

Partner

8/10

Excellent

14 Aug 2018

JeBar

Nice hotel, clean rooms, friendly staff, good breakfast. The only negative is that on top of the door there is a window allowing the light from the hallway to come into the room, which is very annoying if you like to sleep in a complete dark room

2/10

Poor

24 Jul 2018

Larbi

This hotel has nothing of a Boutique hotel! We stayed in several boutique hotels. Very disappointed

Partner

10/10

Exceptional

22 Jul 2018

PeterMc

Great staff and relaxing hotel

vI was here 2 nights and came in after a day of touring. Welcome smiles met me. The staff took me through major town details and organised \"everything\" I needed. Manager was amazing...... The room was comfortable - large bed, hotwater, tv, fridge and aircon. Breaky provided. Bakery and coffee shops nearby. Good courtyard to watch the world go by with friends. Early checkout, airport shuttle and early breakfast were all catered for. Great few days. See you all again.

8/10

Excellent

24 Apr 2018

Verified traveler

Value for the money paid. Staff were helpful.

Partner

10/10

Exceptional

17 Apr 2018

David

Lovely experince

had a fab time at this hotel. The room was very nice, spacious and very clean. The staff was one of the best I have ever encountered. The front desk girl Julie was one of the best ever, I highly recommended this hotel

10/10

Exceptional

28 Mar 2018

Jen

Lovely hotel close to markets & old town!

A lovely warm welcome from Anna, who gave me good local advice on shopping & facilities in and outside of the hotel. The hotel has a wonderful atmosphere, and is architecturally pleasing. My room had French doors with wooden shutters which kept it cool during the day, without need for air conditioning. My room had a balcony, but those without have windows overlooking the lovely pool, which looks stunning at night. Breakfast was wide and varied, with plenty of fresh fruit and produce. Turning right out of the hotel, then first left brings you directly to the myriad of streets for shopping, eating, massage and to the Old Town. I really enjoyed my stay at this hotel, for its character and proximity to everything Hoi An has to offer. I will definitely stay here again on my next visit to Hoi An!

8/10

Excellent

18 Mar 2018

Karen

Great location

Very good but the lobby smelled of moth balls. Also, the light from the hallway shone through the window in the door all night.
Nice and central. Beautiful room with small balcony

Partner

8/10

Excellent

21 Feb 2018

mark

A bit more detail to cleaning and maintenace would be good.

8/10

Excellent

19 Feb 2018

William

Location

Good location helpful staff clean & good breakfast

8/10

Excellent

09 Feb 2018

Diana

Great location and great staff

We stayed there 4 nights and we found the staff to be really friendly and helpful. Our room was definitely good size, bed was decent and bathroom too, only thing hot water would run out quickly sometimes.
Their breakfast was good and had many options. Our room was on 4th floor and there's no elevator, but we weren't too bothered by that.
Decent hotel and great staff near Hoi An old town, 10 minute walk more or less.

8/10

Excellent

23 Aug 2017

Fiona

Lovely Hotel close enough to everything

Meet with a beautifully iced glass of Vietnamese Tea; Tina greeted us to her hotel. How wonderful to be in the hands of a gracious and experienced host. She pointed out the hotel facilities, ensured we were comfortable and knew our names in an instant. Would definitely stay there again

10/10

Exceptional

05 Aug 2017

CHENG

Good swimming pool

We got a room right next to the swimming pool. It was so hot so it was good to have the pool as it was so hard to find a restaurant or shop with air con in the old town.

Family

10/10

Exceptional

18 Jul 2017

anika

Great hotel, close to city center

Amazing stay, the staff was beyond amazing/helpful/nice. They really care about their guests. Breakfast was great, room clean and large, definitly a bargain. We were sad to leave but will always remember the friendly faces we met at this hotel!

10/10

Exceptional

07 Jul 2017

Jilu

Good hotel

very special designed hotel. It has its local taste in its garden and in the hotel room. The hotel staff are very nice and helpful too.

4/10

Poor

03 Jul 2017

Ana

Construction taking place

Do not stay here until renovations are completed. This was not disclosed before I booked.

10/10

Exceptional

30 May 2017

Deborah

Quaint inn

We had a great time there and everyone was very friendly and helpful! Location was great too, convenient to ancient town. We were able to walk everywhere!

Family

10/10

Exceptional

25 May 2017

Verified traveler

Good hotel in excellent location

This hotel is in a great location. It takes only a few minutes stroll to be at the market. A 10 minute easy stroll gets you well into the old town. Our room was spacious with a comfy large bed. We had a small balcony with 2 chairs which was a nice place to sit in the evening. The bathroom was clean. It had a shower over the bath. There was also a fridge and safe in the room.
The staff were friendly and always waved and said hello when we went in and out.
The pool area is well kept. There were a few beds around the pool and some of them had a cushion. The pool went into the shade in the afternoon so it was very nice to sit out by the pool.
The hotel also has a bar and restaurant although we didn't use this facility.
Breakfast was a buffet and the options were excellent and also some of the options changed daily. There was an egg station, cereals, juices, bread, happy cow cheese, toast, ham, noodles and pho etc.

10/10

Exceptional

22 May 2017

Susanne

Hoi Au Hotel

Great Boutique Hotel! Fantastic staff, good location and walkable location to all tourist sites.

Partner

8/10

Excellent

14 May 2017

Irene

Comfortable room, near Old streets

Stay at corner of the road, 10 mins walk to the Hoi An old Street info centre. Room is clean but beds are stiff. Breakfast spread with local noodles was nice and delicious fruits. Friendly staffs.

Family

8/10

Excellent

29 Apr 2017

Betsy Teh

Nice, clean and comfortable hotel

Hotel staff is friendly and helpful. Hotel is within walking distance to the old town. Room is big, spacious, comfortable and clean. Breakfast is sumptuous.

8/10

Excellent

12 Apr 2017

Tong

nice boutique ones with very friendly staff

:) happy stay, solo travel in this very beautiful ancient town

10/10

Exceptional

05 Apr 2017

Deborah

Cute place

The hotel staff were outstanding and it was so nice to be greeted by your first name every morning! The hotel was comfortable and clean, with an 'old feel' to the place. There was not much place to hang out in the room because the one bed was humongous! Breakfast was amazing, especially the mango pancakes! The place very convenient to wverything was only a ten minute walk to the ancient town of Hoi An.

Partner

10/10

Exceptional

04 Apr 2017

ANDREW

Top staff. Nice Breakfast

Family

10/10

Exceptional

02 Apr 2017

Douglas J

Service was great and helpful, a bit outdated, huge rooms, bathroom old and towels small and almost seethrough. Room cleaning staff were the only sector to let down the sevice side. Value for money !

6/10

Pleasant

26 Mar 2017

Rebecca

Ok but not great

We stayed for 3 days. The hotel location was good being only 5 min walk from the old town, but the room was cramped with too much furniture and the bathroom was smaller than expected. Room was clean though. Staff were helpful but (like many in Hoi An) were trying to sell products they were clearly getting commissions on. When we had some clothing delivered from a tailor (not the one they recommended) they were clearly disappointed and a bit annoyed we didn't go with their recommendation. We borrowed bikes from the hotel to get around town, but unfortunately some had unfixable seats (couldn't adjust seat height), poor brakes and needed tires pumped, but they did pump the tires when asked and swapped bikes were weren't comfortable with. Overall an ok experience.

6/10

Pleasant

18 Mar 2017

Verified traveler

An ok hotel within walking distance of everything

It's an ok hotel that is within walking distance to everything.

8/10

Excellent

14 Mar 2017

Bernard

Thank you

The hotel was great and staff were amazing. I highly recommend them if you are staying in Hoi An.

Partner

8/10

Excellent

07 Mar 2017

sim

Lending of bikes was very nice.

The family room was missing of furniture (table for opening luggage, hooks, hangers)

10/10

Exceptional

02 Mar 2017

Kelowna Canada

Very good.

The staff were very nice and helpful. The morning of our flight the Ha Noi we left the hotel at 4:30. The staff had a breakfast ready for us to take to the airport. Really a nice place the only thing is the bed was a little hard but the rest of our stay made up for the bed. We will stay there again.

8/10

Excellent

02 Mar 2017

Verified traveler

Quaint quiet and friendly.

We thought it was great. It was quiet and had all the amenities

Family

6/10

Pleasant

05 Feb 2017

Verified traveler

Big room hotel

4th floor hotel without elevator, it was ok.
As the hotel has spacious room, it relieved my nerve.

Family

10/10

Exceptional

23 Jan 2017

Mui

Nice hotel

This hotel recently reopened 2 months ago after renovations from what was advised to us from locals. The staff are really nice and friendly. Location is pretty convenient with a slight walk to central market and old town. I would highly recommend this hotel and it is priced really well.

10/10

Exceptional

04 Jan 2017

Sophie

Excellent value for money and brilliant service.

We had a great stay at the Hai Au Hotel. The service was excellent, the room comfortable with a huge bed and the breakfast tasty and plentiful. Although the hotel isn't in the centre of Hoi An, it's still in a good location. It took us about 15 minutes to walk in.

We ended up staying an extra night. As our original room wasn't available, we were upgraded into an even better room with a beautifully decorated bathroom! All in all, the Hai Au was excellent value for money: a hotel experience at a hostel price!

Partner

10/10

Exceptional

01 Jan 2017

P.

Very nice staff & location.

Though it was rainy most of our stay, hotel staff were very helpful to the needs of their guests.

6/10

Pleasant

31 Dec 2016

Jamie

Very clean rooms but some hiccups with service

The hotel itself is newly renovated and rooms were clean. AC in the shut off when leaving room which was not the ideal but understandable. No ac in hotel lobby or breakfast area. No elevators but staff were happy to carry our bags. They did our laundry for 30k per kilo but mixed up the bag labels so my stuff was labeled under a different room so just be cautious. They have free bicycles but I didn't rent so I don't know about the quality. I rented scooters from the lady down the adjacent alley who also hase laundry services. The hotel is about a 15 minute walk to ancient town. My family was very dissatisfied with the breakfast quality and service. On both days I stayed the staff was never ready for the 6:30 breakfast start time. When I came down to the lobby at 6:20 I saw the staff sleeping in the lobby in their pajamas. They had about 30% of breakfast ready by 6:45, bread, stale pastries, hard boiled eggs, fruit, etc. Very frustrating when you try to plan your day around an early start or if you have a shuttle driver waiting which we did. No apology from staff and it seemed normal. To me it seems like a pretty pathetic or lazy attempt for a place that calls themselves a 'boutique'. Good thing there is fantastic Banh mi close by at banh mi phuong.

Family

8/10

Excellent

27 Dec 2016

Verified traveler

Fun place for short stay

Good value. Room was comfortable and hotel in good location. Walking distance to everything. Staff was very friendly. Definitely not luxury but definitely comfortable and great price.

Family

10/10

Exceptional

27 Dec 2016

Donavin / Julia

Tina and her team were brilliant hosts

We stayed here as one of our stops on our honeymoon. We were welcomed by Tina on arrival.

Unlike other accommodations we stayed at there was no pressure sales tactic to sign us up to tours etc... the team asked us what we wanted to do in Hoi An and made suggestions of tours and retailers we might try, but didn't press us to make a decision.... I might add all their recommendations were spot on and authentic - especially the cooking class we signed up for.

The hotel itself is well located, just a 10 to 15min walk to old town.

The hotel is clean, has good wifi, has yummy breakfast options - local and European food choices. Also, they have free bicycles for guest use - we rode out to the beach one morning (about 6km away).

All The staff are so friendly, they had a big Christmas celebration when we where there and guests could pose with staff and A local Santa. The hotel also gave us a complimentary cake to celebrate our honeymoon... a very nice touch.

Thanks to Tina and the team for a lovely stay. Looking forward to coming back in the future to stay!

10/10

Exceptional

19 Dec 2016

wilhelmina

Amazing staff, super friendly, free bikes on standby, great breakfast buffet. In short best place we stayed at on our 5 week trip.

Partner

8/10

Excellent

16 Dec 2016

Verified traveler

Amazing staff & service

FANTASTIC staff who just could not do enough for you from booking tours & flights to cooking breakfast. And their English was fluent. Breakfast was included & there were lots of choices, both hot and cold. Rooms are a little tired & towels need replacing as they are pretty thin, but I would still stay here again just because of the staff.

Family

8/10

Excellent

10 Dec 2016

LEN

Clean hotel with helpful staff

The hotel was somewhat close to the busy area (ten minute walk or maybe 15). Staff was helpful and place was clean. AC worked great. They did provide free bikes which was cool. The bed was comfy and really clean.

Downside: they got roosters that crow in about 345 am. it's not annoying but they do make noise in early morn.
the driver didn't pick up like they said and I ended taking a taxi which was pretty expensive. Around 500,000 dong. No elevators if it matters.

Bottom line is that I would stay again.

10/10

Exceptional

23 Nov 2016

Verified traveler

Great place. easy to get to. Has everything.

Great place
Sorry we had to move. It had everything. Breakfast great. Freshly cooked for you. Wi fi. Pool. Push bikes. But mostly the staff were fantastic. All of them. Couldn't do enough for you. Especially Cherry. Made it asia easy.

Partner

8/10

Excellent

22 Nov 2016

Viv

Good price

Healthy walking distance from the heart of the town. Very friendly staff that gives a lot of good advice. Free bicycles. Rides on motorbike for tip. My only complaint is the reception/hotel does not have air conditioning, I was sweating bullets until I got to my air conditioned room.

10/10

Exceptional

09 Nov 2016

Lee

Friendly staff

The staff are lovely , nothing they won't do for you . Stayed here before and I would stay here again .

10/10

Exceptional

08 Nov 2016

Karolina

great place with AMAZING people

firstly I would like to thank the amazing staff for their friendliness and smile! very nice and cosy place with a walking distance to the center and 20min by bicycle to the beach.

8/10

Excellent

15 Oct 2016

Edan

Convenient, well run, very helpful staff

Stayed 2 x nights very happy - good location , very helfull staff
Recommended

8/10

Excellent

21 Sep 2016

Kathleen

Homey hotel

The room is spacious & clean. Location is near the ancient town. Beach is also just a few km away.
The plus factor for me is the staffs who are so kind & accomodating. They even address me always by my name which adds personal touch. They are ready to assist & help in the best possible way they can.
There's no elevator though but it's just a 4-storey building so not much of a problem. It's an added exercise :) If you carry heavy things, they will help you with it also.
Room for improvement: Breakfast could have a wider variety

6/10

Pleasant

03 Sep 2016

natalie

The staff at Hai Au was much better than expected, particularly for the price! The staff were wonderful, very friendly and helpful. The room was very clean and serviced each day. Breakfast was lovely and the free bike hire was a great added bonus!
Would recommend to anyone looking for ease of access to market, food, short ride to the beach and not looking at spending a fortune ☺

Partner

10/10

Exceptional

16 Jul 2016

Chantal

Very Nice and friendly hotel

Very Nice staff, good breakfast. Bicycles to go to The Beach. Perfect

Partner

8/10

Excellent

09 Jul 2016

Teresa

Nice hotel, easy to old town (5-10 minutes),

Friendly staff who all remember your name and offer directions. Room came with a tub and a balcony. Very clean with a very good buffet breakfast including freshly made eggs. They let me check in early and gave me breakfast. I'd recommend this hotel.

6/10

Pleasant

24 Jun 2016

David

OK but not great value

The hotel seemed rather tired although the staff, especially Tina, worked hard to make my stay a pleasant one. The pool is surrounded by buidlings in various states of disrepair, festooned with cables and pipes, making what could be a welcome cooling oasis into a mess. Breakfast was adequate, the buffet being suspended on my last day there in favour of an a la carte menu served, guess where? Poolside!
There are better value hotels in Hoi An despite the efforts of the staff.

8/10

Excellent

20 Jun 2016

Shelly

Good location, near to town centre

We had two-nights say at Hai Au Hotel, the hotel has offered a car pick up from the airport for USD$25 for 7 of us. It saved us a lot of hassle from travelling from the airport to the hotel. Upon the arrival, there were lost of electricity for a few times, but it was fine throughout the night time. Upon check-in, the staff asks us to leave our passports at the counter for registration but we felt insecure, so we waited for her to finish the registration procedures (about 30min) before we went out for sightseeing. The room facilities are basically clean, except the towels. The air-conditioning system was rather weak though, perhaps the weather was too hot (around 35 degree or more) when we were there. Overally it's ok and it is better than how much it costs per night.

8/10

Excellent

06 Jun 2016

Verified traveler

Great staff

Overall we had a nice stay at this hotel. The rooms were very spacious and included a balcony which was nice. The location was good, a short walk away from old city. The breakfast was also good, made to order dishes but you could order as much as you liked. The staff here was amazing, very friendly, helpful and would always greet you by name. There were also free bikes you could use to get around the city or take to the beach. The only negatives for us were that the beds were quite hard and uncomfortable. Also they were doing construction work and had to turn off the electricity two mornings we were there. Would have been nice if they could have waited until the afternoon when most people are gone. Overall would recommend!

6/10

Pleasant

05 Jun 2016

Verified traveler

Comfortable, friendly budget hotel

Good quality budget hotel situated 15 mins walk from the the old town and on the road to the beach.

Family

10/10

Exceptional

17 Apr 2016

Shmuel

Amazing hotel and stuff! Everything was perfect!

Had wonderful 3 night stay in this hotel. The stuff were amazing! Very friendly and helpful since the moment I got there until the check out. I came with the night bus and was very tired, they gave me the room immediately and offered me to have breakfast which was great! Room was big and clean and well equipped with safe box, TV with many English channels and the best of all a desktop computer. They have a nice pool that unfortunately I didn't have time to take a swim and free bicycle for guest.
Would definitely recommend and will stay again!

8/10

Excellent

06 Apr 2016

Verified traveler

Nice clean hotel in a quiet environment

Not far from the old city, this hotel is cheap, clean and comfortable. The staff is very friendly and helpful, the breakfast is good. And there is even a pool to cool off and relax after a hot day of sightseeing!

Partner

8/10

Excellent

04 Apr 2016

Eric

5 star service

Five star service made staying at the Hai Au Hotel a pleasure. Cherry, Sunny, Tina, and Anna were all very helpful for our stay.

Family

8/10

Excellent

28 Feb 2016

Verified traveler

esthetic hotel

the room was fine, but it was on a second floor which ment a lot of stairs. there is no elevator, for people in a certain age it maybe hard to climb the stairs

8/10

Excellent

31 Jan 2016

Verified traveler

Excellent staff

They gave good advice about shopping for clothes

Partner

10/10

Exceptional

18 Jan 2016

Stephen

Really good

Fantastic staff, best breakfast I've ever had in Asia. Free bikes. Good pool.
Can't find any fault with the hotel or the people that run it.recommended.

Partner

6/10

Pleasant

18 Jan 2016

Verified traveler

Staff are friendly and helpful, rooms clean and pool pretty awesome as well.
Only downside is that the staff in question did see an opportunity to rip us off a little with a flight they booked for us. To be expected in Vietnam though to be fair.

Family

10/10

Exceptional

04 Jan 2016

Karelyn

Great stay!

Amazing service! We felt at home. Great location, breakfast, free bikes and the staff was exceptional. Thanks for everything!

Partner

10/10

Exceptional

07 Dec 2015

DI

Sad to leave

We are long term travelers and the Hai Au hotel felt more like home than any other hotel that we have stayed in thus far. Excellent staff, inviting swimming pool, best breakfast in all of Asia so far. Exceptional value for money, loved having the use of free bicycles to nip around the town, tour the countryside and amble down to the beach. Highly recommended for flashpackers.

Family

8/10

Excellent

19 Oct 2015

Verified traveler

Very nice hotel with a good service !
We arrived early in the morning at 7 am and than we were allowed to have breakfast for free and could already go into ours room.
The hotel gives you free bicycles if you want,which is really nice

The rooms are big and clean just the bathroom is a bit old but still fine

Service helps you all the time

Partner

6/10

Pleasant

14 Oct 2015

LJ

Good pool, average service.

Booked because had stayed previously and enjoyed pool, staff and location. This time we had roosters outside our room from 4:00am, there were noisey renovations next door during day and service was very average. All of which was disappointing. Is still a good location and pool is lovely. So if you OK with very relaxed service stilll not a bad choice.

Family

10/10

Exceptional

23 Sep 2015

Denis

Top Class Hotel

Very friendly staff only too willing to assist.

10/10

Exceptional

07 Sep 2015

mark

we arrived late but it did not matter, yummy and staff were there to meet and greet. the room was really nice as was the entire hotel and we were paying @ 30$ a night. i liked the location which was probably about 10 minutes walk to the market which gave us a chance to see what people who didn,t have a shop or anything to sell were doing, we tried to have a chat with a barber and we didn,t speak his lingo nor him ours but it didn,t seem to matter, he may have thought we were mad and we were probably mad to think he knew what we were saying but it was fun. anyway i digress, i will stay at this hotel again, it has been renovated since we were there, god knows why, there was nothing wrong with it. gie it a go you will not be disappointed.

Partner

10/10

Exceptional

06 Sep 2015

kim

Unplanned trip to visit a friend, drop off by taxi so was unsure what to expect but was impressed by everything about this place and an ideal location for the beach

10/10

Exceptional

30 Aug 2015

Verified traveler

Very good value for money, excellent service

Staff was incredibly helpful. Facilities are very nice for the price of the hotel. It has a swimming pool. You can borrow bikes to go into the old town which is less than 5 mins away from hotel.

10/10

Exceptional

28 Aug 2015

Linda

Feels like home away from home

This was my second stay at this hotel, and it was just as pleasant and enjoyable as the first. The hotel is located a short walk from the riverfront, and a short bike ride (Bike provided free by hotel) to the beach.The room was a good size, with a personal desk-top computer and balcony. Breakfast was adequate, as is the swimming pool. In fact the day we arrived the hotel was hosting a \"pool party\" for a couple of hours for guests, providing free drinks and snacks, and great music, so within minutes of arriving, we were meeting staff and other travellers.
The very best thing about this hotel though is the staff. They greet you by your first name, at all times, and will go to any lengths to ensure that your stay is as pleasant and memorable as possible.

8/10

Excellent

26 Aug 2015

Peter

Family Holiday

We stayed for 5 days and the staff are very friendly and helpful. I couldn't really fault the Hotel considering the prices although in the future I would pay a little more to get a higher level of comfort

Family

8/10

Excellent

21 May 2015

Avtar

Great value, location , excellent service

i stayed 1 night as other hotel by river was bad. great value for great hotel, a/c , wi/fi, breakfast , large room ( i had ground floor good for pool). staff so friendly and helpful , booked my bus to danang for airport was cheap too. will stay again for longer next time.

8/10

Excellent

08 May 2015

Andrew

Friendly staff and great stay at the Hai Au

We stayed for 4 nights in April/May 2015. We had come from another hotel in Hoi An which we weren't happy with. Everything about our stay at the Hai Au was great.

The staff at reception were really friendly and welcoming, rooms had everything you needed and were clean and tidy. Would definitly recommend this hotel for others, and look forward to going back

Partner