The Ritz-Carlton, Kyoto

Japan , Kyoto
KYOTO, Kamogawa Nijo-Ohashi Hotori, Nakagyo-Ku, Kyoto
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100 reviews shown

10/10

Exceptional

14 Nov 2025

Faranak

Excellent superb service by every single member of the staff . This particular ritz Carlton should be recategorized as a 7 star hotel (if there is not such a rating , one should be started) instead of 5 star. This property deserves all the praise and then some - especially their staff and service.

Leisure Friends

10/10

Exceptional

16 Oct 2025

CURTIS

Still not sure how they did it, but it exceeded every expectation I had. It was the best experience I have had at a hotel.

Leisure Friends

8/10

Excellent

14 Oct 2025

tim

Dry nice and central - service in restaurants somewhat questionable - lots get “lost in transaltion”

Early morning cycle tour really great and worth doing!!

Leisure Partner

10/10

Exceptional

08 Sep 2025

Ayman

A beautiful property combines the Japanese traditional charm with modern amenities and comfort. Staff exceptionally helpful and providing highest level of service. I cannot recommend this hotel enough .. it is an experience to be enjoyed

Business_and_leisure Friends

10/10

Exceptional

10 Aug 2025

Robert

Unbelievable. No better atmosphere, service or quality at any other hotel in Kyoto.

6/10

Pleasant

06 Jul 2025

Janis

This hotel doesn’t have what other hotels have of this quality…they don’t have shuttles, they don’t have complimentary coffee or tea, or really Anything complimentary…this is a very formal hotel, we will not stay here again very disappointed.

10/10

Exceptional

05 Jul 2025

Dylan

Staff and property are beautiful. First time in Kyoto but location is perfect for gion and other areas.

Business Self

10/10

Exceptional

30 Jun 2025

Wesley P

In the true Ritz-Carlton tradition, the R-C Kyoto upholds the highest standards of customer service and provides a 5 star facility. We asked for help from the concierge regarding a tour guide and what to see and he responded with great advice and helped us make a great connection.

Leisure Family

10/10

Exceptional

14 May 2025

Nyan

I will rate this hotel as 4.5 stars rather than perfect 5 stars. The minor complaints are the breakfast and the location. The Japanese breakfast here is not as flavorful as the one I have in Tokyo (another 5 stars hotel). The location is far away from high end shopping malls and the surrounding area looks like a very average neighborhood.

Leisure Self

10/10

Exceptional

11 Mar 2024

Omer

Hidden gem

Business Friends

10/10

Exceptional

28 Nov 2023

Kenneth

The Kyoto Ritz is a beautiful hotel. First class in every respect. Exactly what you would expect from a five star property.

Leisure Family

10/10

Exceptional

15 Jul 2023

Eli

Truly exceptional- one of the best 5* hotels I’ve stayed in.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2023

Sucheta

The service and staff were the absolute best! I will definitely visit again!

Friends_and_family Family

10/10

Exceptional

09 Mar 2023

Sophy

Beautiful. Great service

Leisure Self

10/10

Exceptional

11 Aug 2020

Gio

Just brilliant. service, restaurant, cafe, spa, everything is perfect. definitely I'm coming back soon

Friends_and_family Friends

10/10

Exceptional

02 Dec 2019

Verified traveler

Incredible hotel and location minutes away from all the subway and temples. Staff was exceptional. 10/10.

Self

10/10

Exceptional

24 Nov 2019

Verified traveler

Aesthetics. Gorgeous decor, flawless. Great lighting.

Leisure Partner

10/10

Exceptional

14 Oct 2019

Verified traveler

Kyoto

Great hotel

Business

10/10

Exceptional

15 Apr 2019

Verified traveler

Great location (shops and restaurants with 10-15min walk), great staff, and great hotel overall. The food was really good (sushi).

Leisure Partner

10/10

Exceptional

03 Apr 2019

Dietmar

Fabulous hotel

Family

10/10

Exceptional

16 Dec 2018

Verified traveler

Weekend Getaway

While expensive, the food and comforts of the RC-Kyoto are great!

Partner

10/10

Exceptional

07 Sep 2018

Verified traveler

Perfection! Thats all that I have to say. Everything was great

10/10

Exceptional

25 Aug 2018

Nigel

Expensive but pretty amazing hotel

Understated but luxury feel. Our room was probably a little small for the price but the staff were excellent. The pool is worth it for the money alone.

Family

10/10

Exceptional

17 Aug 2018

Pedro

Best hotel in Japan

The ritz Carlton Kyoto is incredible. It is by far the best hotel I’ve ever stayed in. The service was impeccable. The raspberry croissants and macaroons were better than the ones we had in Paris. It is well located and the concierge is the absolute best. We cannot say enough great things about this hotel and it’s staff. We were truly sad when we had to leave.

Family

10/10

Exceptional

14 Jul 2018

Kristin

Beautiful hotel with wonderful staff. We thoroughly enjoyed our stay! Thank you

10/10

Exceptional

31 Mar 2018

Charles

Worth a visit

Amazing hotel - beautiful structure

Family

10/10

Exceptional

22 Mar 2018

Verified traveler

Pleasant hotel in pleasant location

Pleasant location walking distance to some of Kyoto attractions

10/10

Exceptional

14 Jan 2018

Trudi

Perfect in every detail.

Expensive but a real treat. Wish I could stay longer!

Family

10/10

Exceptional

24 Sep 2017

Verified traveler

We stayed for six nights and the staff were all friendly and helpful. The location was great and the room was peaceful and relaxing. There were many breakfast options , which was great since we stayed many nights. The interior decor was gorgeous and there was a great art collection. We especially appreciated the outstanding concierge staff that helped booked all our dinner reservations months in advance. This is a very special place!

10/10

Exceptional

29 Jul 2017

Verified traveler

Highly pleased, satisfied, and happy

Yes, the hotel is not cheap, but you get here what you pay for. This is a nice memory worth much more what paid for. The staff is beyond excellent, the hotel facilities beautiful, very clean, modern, classy. The breakfast experience is awesome.
Location is pretty good, there is a convinience store one block away. Taxi to many usual places is 1k yen to 3k yen. Japan it's not inexpensive. The staff is truly concerned about you having a great time and to truly serve you. Very nice people.

10/10

Exceptional

25 May 2017

Mark

Paradise

Excellent, elegant hotel. Great location.

Partner

10/10

Exceptional

20 Apr 2017

Adri

Everything was perfect

One of the best hotels I have stayed. Newly decorated, modern with Japanese touches. The biggest bed I've seen :)! We stayed at the room looking in the garden.

10/10

Exceptional

01 Mar 2017

Lena

Great Location with No Lack of Staff

Hotel was centrally located within walking distance to charming streets lined with cafes and restaurants, shopping districts and the more traditional Gion area. Yet situated in a quiet enclave just adjacent to the river . Room was spacious and very comfortable which was important as pokey rooms never make for a comfortable stay. This was especially important as it was winter and impossible to spend most of the day outside.

We were there for a week and the staff were all incredibly warm and had a very personal touch sharing a little of their lives and ours for the time we were there.

10/10

Exceptional

19 Feb 2017

Gary

Over the top hotel experience...

Incredible hotel experience. The hotel was impeccable and provided unique exposure and access like The Kimono Experience, access to select restaurants, and tour guides, and a great spa.

Partner

10/10

Exceptional

26 Jan 2017

Verified traveler

Great hotel, Amazing staff

We stayed at the Ritz Kyoto during our vacation to Japan. It's a beautiful hotel and the staff is phenomenal. Everyone was very polite and helpful which made our stay more comfortable.

We are already planning our next trip to Japan and will definitely stay at the Ritz again.

Highly recommended!

10/10

Exceptional

26 Jan 2017

Verified traveler

Beautiful hotel in a great location

We stayed at the Ritz for two nights. The service was perfect as was everything about the hotel. Food at the hotel is very expensive (think $13 for a cup of coffee that no one refilled). But eat outside the hotel and it's fine. We did enjoy tea at the hotel. Worth the price

10/10

Exceptional

17 Jan 2017

Mark

Amazing service from everyone at the hotel!

Partner

10/10

Exceptional

16 Dec 2016

Verified traveler

Outstanding hotel - gorgeous architecture and rooms, excellent location, and superb staff.

10/10

Exceptional

01 Dec 2016

Lisa

Amazing Design. Top Service. Great location. $.

Amazing hotel. Amazingly expensive but probably market driven in price, if you are worried about money, don't stay here. High service hotel. Benjamin checked us in and took great care of us, three days later, he still remembered us and that was a nice touch. Very beautiful hotel. Very Beautiful. Very beautiful. Rooms are very well designed and we had the river view. Bathrooms are so special! We loved it. Great experience for us and our two sons/wives. Kyoto is very "National Geographic". Took 3000 photos in 3 days. We hired our own car and tour guide.

Family

10/10

Exceptional

14 Oct 2016

Verified traveler

This property is amazing! The Staff is friendly and curtious. This is the second time I've stay here, and will hopeflly have the opportunity again.

10/10

Exceptional

12 Sep 2016

Verified traveler

Beautiful hotel, centrally located

Wonderful hotel, exceptional service, terrific location

10/10

Exceptional

10 Sep 2016

Scotty

Peace in the middle of the action

Great location and perfect ambiance. The staff were over and above anything we would of expected. Great experience!

10/10

Exceptional

31 Aug 2016

Verified traveler

Beautiful hotel in a lovely location. Helpful and friendly staff and excellent restaurants. Super fun Kimono activity! Would stay here again next time we are in Kyoto.

Family

8/10

Excellent

20 Aug 2016

pollawat

I genuinely enjoy my stay at The Ritz-Carlton, Also,The Mizuki restaurant, in the hotel is incredible had such a wonderful dinner there, and couldn't stop talking about it to my friends.

10/10

Exceptional

13 Jul 2016

Verified traveler

Elegant, refined, modern but at the same time very Japanese atmosphere.

10/10

Exceptional

13 Apr 2016

Amy

6 star service. Luxury modern amenities with Prese

I give 5 stars to all ratings parameters. It can be a SIX star hotel. One of the best Ritz Carlton in the world. Luxury modern amenities with preserved japanese culture , that permeates into hotel service, hotel decor and ambience. It transports you to an luxury escape from the daily routine! It wakes up all 5 senses! The hotel MIZUKA restaurant transcends the japanese food to a new level and experience, worthy of Michelin star recognition!

10/10

Exceptional

21 Mar 2016

Philip

Superb

It's the best Ritz Carlton property I have stayed.

Family

10/10

Exceptional

15 Mar 2016

Christopher

Gracious hotel in a gracious culture

Phenomenal stay in a phenomenal city

Partner

10/10

Exceptional

20 Feb 2016

Matt R

Great hotel in the center of Kyoto

Absolutely loved this hotel. This was one of our nicer stays in Japan and all of our bookings were similar prices. Definitely worth recommending. Fantastic restaurants too.

10/10

Exceptional

08 Jan 2016

Evelyn

One of the best Ritz Carlton in the world

The facility is new, beautiful and authentic. All the staff I encountered were eager to assist and ensure our staying was a pleasant one.

Family

10/10

Exceptional

21 Nov 2015

Timmy

Lovely property in Kyoto

It's a good location to stay near Gion and on the river by the bike and walking path. Excellent location to walk to many sites, and good concierge services. Expensive.

10/10

Exceptional

11 Oct 2015

Verified traveler

Hotel perfection

From the moment you step foot on this architectural marvel, you know you are in for a special experience. The staff, the location, the food, the accommodations are impeccable.

10/10

Exceptional

24 Jul 2015

Susannah

Best service ever

Wonderful! You are really treated as a honoured guest, nothing seems too much trouble. The rooms and the common parts are all immaculate, as they should be - and it smells fantastic!

Family

10/10

Exceptional

07 Jul 2015

Surbhi

Couldn't be more perfect

Immaculate hotel with incredible service and location.

Partner

8/10

Excellent

07 Jul 2015

Kenneth

Highly recommended hotel

Nice Location, cleanliness of rooms and modern decor. All staff were very friendly, attentive and helpful. Would stay again

Partner

10/10

Exceptional

02 Jul 2015

Mr.Spencer

Stunning Hotel with Amazing Service

We stayed at the Ritz Carlton Kyoto for 3 nights in June
The property is beautifully designed in a traditional Japanese style with an Uktra modern twist
It's located over looking the river and its worth spending the extra to upgrade to a river facing view
The staff are really what sets this hotel apart and we can't wait to return with our children

Partner

10/10

Exceptional

14 Jun 2015

rodrigo pani

one of the best hotels i have stay

the check in its completely in an oder scale, absolutely super.......
the food the details and the room amenities among the best
the spa magnifique

6/10

Pleasant

29 May 2015

Verified traveler

Not worth the price

Given the price one would expect an exceptional experience. This was far from it. The hotel itself is lovely but for the price one pays you really expect the service to be better. I suggest you save money and stay elsewhere. Taxis are not expensive so getting around is quite easy.

Family

10/10

Exceptional

29 May 2015

Verified traveler

Outstanding Service

An excellent property situated in a convenient location of Kyoto, enhanced by the most corteous, friendly, and helpful staff possible. Their recommendations for sites to see and restaurants to eat at were all perfect.

Partner

10/10

Exceptional

24 May 2015

Rachel from NYC

Loved it

Beautiful room, great location, wonderful staff!! So perfect we rearranged our schedule and stayed an extra day!

10/10

Exceptional

23 May 2015

Mohamed

Great host

So great I love it

Partner

10/10

Exceptional

27 Oct 2014

Sebastian

Great Hotel

Great location. The staff was great. A fantastic hotel

10/10

Exceptional

14 Sep 2014

Blake

Finest Hotel in Kyoto

Unprecedented service.
Simon the night manager runs a hotel that caters to your every need.

Marvelous on site bakery.

Tremendous staff.

10/10

Exceptional

09 Jun 2014

Anat

excellent service, great hotel!

Good location, excellent team of the hotel. Will defanetially be back.

6/10

Pleasant

08 Apr 2014

Verified traveler

New Kyoto Ritz - Give it 6 months or so

I should preface this by saying the property has only been open for a month or so and the hotel itself is very nice. The only problem is the VERY inexperienced staff. With the sole exception of the cleaning staff the service was mediocre at best from the front desk, concierge, bell staff, and wait staff in the one restaurant we tried. The level of service was nowhere near what you'd expect from a 5* hotel

10/10

Exceptional

25 Mar 2014

JaKnip

The best Kyoto has

While more than a bit pricey the service level and facilities are excellent. Extra hats off to Concierge - everything we threw at them (included the need for Sumo Wrestling tiks) were done with ease.

Family

6/10

Pleasant

24 Mar 2014

Verified traveler

No VOD and the food was sub-standard!

10/10

Exceptional

22 Feb 2014

Grace & loan

Great way to end our Japan vacation

After spending a few days in Tokyo, we had a wonderful and relaxing stay at the Ritz Carlton in Kyoto. The service was superb throughout the hotel. We thoroughly enjoyed our kappo tempura dinner with Chef Kenji and everyone at the restaurant. We were so thankful for Tom in bell service. He was one of the first few people who greeted us and we knew we were in good hands. He helped us find our favorite ramen place. Our room was excellent after a long day of exploring. We could retire to the comfort of our room. All the amenities were impecible.

Family

10/10

Exceptional

22 Jan 2026

Mariana

Rooms a bit small, but the hotel and staff are wonderfull.

Leisure

10/10

Exceptional

29 Sep 2024

Antonio

Las personas del staff son los más amables del mundo.

MIDORI muchas gracias por llevar el peluche "gucci" que olvidó mi hija hasta Osaka.

Muchas gracias por todas sus atenciones.

Esperamos volver a verlos pronto.

Friends_and_family Family

10/10

Exceptional

09 Jan 2023

Masayuki

咳をしていたらハーブティーを持ってきてくれた。心遣いに感謝しています。

Leisure Family

6/10

Pleasant

02 Jan 2022

Keiko

ベッドサイドの電話がホコリだらけ等　部屋の清掃がきになった。部屋の冷蔵庫内のワインが高額に過ぎ、しかも美味しくまなく非常に残念。もてなしの真の意味が違うと感じた。朝食付のプランでしたが、残念な内容でした。

Leisure Family

10/10

Exceptional

19 Dec 2021

YOSHIO

良かったです。

8/10

Excellent

11 Nov 2021

KEIZO

最高のおもてなし

出張で2泊3日で滞在したのですが、とても素晴らしい滞在期間となりました。スタッフさんの対応、レストランのシェフの味と接客、全てに於いて流石の一言としか言いようがございませんでした。
もし改善点を上げるとしたら、私は喫煙者なので館内に喫煙ルーム等の物を設置して頂けたら最高でした。どうしてもわざわざ毎回着替えて外に出て行かなければならないで。
後、バスタオルが大きいのは良いのですが質が良いのかかなり重たく使い勝手が余り良くなかった様に思います。
と、言っても上記の２点とも私の単なる我儘ですので特に問題点と言う訳ではないと思います。
それ以外は本当に素晴らしくお仕事で滞在だった為ゆっくりと、とまでは行かなかったでしたがそれでも滞在期間中本当に満喫出来ました。
次回また京都へ行く事がある際はまた利用したいと思いましたし今度はもっと時間を作って満喫したいと思いました。

Business Self

10/10

Exceptional

14 Aug 2021

Verified traveler

最高なサービス

大変サービスが行き届いてました。
今までで最高のホテル、サービスでした。

Friends_and_family Family

10/10

Exceptional

15 Mar 2020

Verified traveler

最高のおもてなし

チェックインからチェックアウトまで文句なし。
スタッフがどこにいてもいいタイミングで声を掛けてくれて京都のホテルでは一番。
鴨川がみられる部屋は東山からのぼる月の景色も最高でした。

Partner

10/10

Exceptional

02 Mar 2020

noriko

日本以外でもお世話になった事ありますが、スタッフ全員が、リッツを愛してる事を感じます。
大変落ち着き、チェックインからアウトまで、一歩も外に出ませんでした。
また宿泊したいです。

Friends_and_family Family

10/10

Exceptional

26 Feb 2020

Verified traveler

良い滞在でした

部屋が清潔でデザインも素晴らしく、鴨川ビューも良かった

Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

良いホテルです

バレーから部屋チェックインまで流れる様なサービス
朝食時に頼んだビールも席を外していると戻るまで待って入れ直してくれる徹底したホスピタリティ

色々配慮してくれた前泊の大阪リッツ・カールトン　佐藤さん
有難う

Business

4/10

Poor

16 Dec 2019

松木

宿泊施設について特になし。全体的によかった。ただし、朝食についてはだたひとつのことでムカムカしている。私たち夫婦２人が同じペースで食べ始めたが、私は身障者なので、当然食べるスピードは遅い。妻が完全に食べ終わったが、私は半分も食べていない。スタッフは妻に「終わりましたか？」と聞き、妻は「はい」と答えると、スタッフは妻の朝食はすべて片付け始めた。片付けが終わり、さらにスタッフは妻に「コーヒーか紅茶はどうでしょう」と聞いた。コーヒーなどは２人ともに食事が終わってから質問すべきだったと思う。もう少し待つべきたっだ。

Leisure Partner

2/10

Poor

07 Dec 2019

Verified traveler

掃除する人が挨拶しない。部屋でデポジットしたら後ほど認証が通らないからフロント来てください？そんなこと世界中どこの国でも言われたことがないのに、その時は部屋まで来ないというサービス精神の低さ。レストランスタッフのレベルの低さ。チェックアウト時のフロント対応のレベルの低さ。タクシー担当の見送りのレベルの低さ。世界のリッツの中で最低レベルの対応。施設以外にお金払う価値なし。京都で絶対泊まりたくないホテルNO1になりました。

Leisure

10/10

Exceptional

05 Aug 2019

Verified traveler

入口から香の良い香り
帰りましたという気分になります。

Leisure Family

10/10

Exceptional

24 Jun 2019

YUKA

最高です。

日本茶や抹茶のお菓子のおもてなし、ひのきのシャワールームなど
和風なリッツ・カールトンは特別感があり新鮮で、日本人の私でも存分に楽しめました。
大きな窓からは鴨川が流れ、とても癒されました。

繁華街にも近いですがお部屋の中は造りがしっかりしているのかとても静かです。
ぐっすり眠れました。

何と言っても朝食のピエールエルメのパンが最高に美味しいです。
ブッフェもひとつひとつクオリティがとても高く、朝から幸せな気分に浸れました。
ジムやサウナも利用させていただきましたが大変快適でした。
次回は日程に余裕を持って、こちらのホテルでゆっくり過ごしたいなと思います。
ありがとうございました。

Partner

10/10

Exceptional

21 Mar 2019

May

両親へのプレゼントとして予約、とても喜んでもらえた。

Leisure

10/10

Exceptional

06 Nov 2018

Johan

Kyotos bästa hotell

Topphotell

Family

10/10

Exceptional

05 Nov 2018

Carla

True Kyoto

Um dos hoteis mais bonitos que ja fiquei. Ele tem o verdadeiro estilo japones. O cha da tarde e um espetaculo tambem. Os quartos sao bem espacoso e o atendimento incrivel. Superou as expectativas.

Partner

8/10

Excellent

08 Oct 2018

Nao

オープン当初にくらべスタッフのサービスは格段に向上している。
全体として非常にここちよい対応でした。

10/10

Exceptional

07 Oct 2018

Verified traveler

4V Experience

Very nice staff
Very beautiful hotel
Very spacious room
Very good memories

Family

10/10

Exceptional

07 Sep 2018

Andre

Incrível!

Hotel lindo e serviço impecável!

Partner

10/10

Exceptional

20 Aug 2018

Verified traveler

高いが滞在する価値はあり

リバービューの部屋に滞在。部屋は余計なものがなくスッキリ、浴槽は広いなど空間利用にメリハリがあり頗る快適。のんびり過ごしました。朝食は野菜、肉などの質が良く、種類も多く、とても楽しめました。珈琲が2杯目から機械で淹れた焦げ臭いものであったのが残念。ロビー階のカフェではアイスクリームを食べましたが、2100円の割には質は今一つでした。スタッフのサービスは全体的に非常に高水準でした。

Family

10/10

Exceptional

04 Jan 2018

シバ

鴨川目の前のホテル

部屋からの眺めが素敵でした。立地も静かな場所で、観光地から遠くないので良かったです。

京都らしい和のテイストが散りばめられた館内も魅力的でした。外国の方の対応がスムーズだったので海外の方にも人気がある理由が分かる気がします。

10/10

Exceptional

02 Jan 2018

PEIHUA

出入方便, 鄰近景點

酒店位置很好, 鄰近市中心, 食和玩都很方便

10/10

Exceptional

24 Dec 2017

kzabi

京都の鴨川が見える最高級ホテル

到着時の部屋でのチェックインは良いですね。館内や窓からの眺めについての説明も適切です。
適切なタイミングでのターンダウンサービスも心地よい。タクシーの予約も現金かクレジットでの支払いかを尋ねられ、それに合った会社のタクシーを手配してくれた。

6/10

Pleasant

05 Oct 2017

Verified traveler

喧騒から離れた優雅な京都

夕食は天ぷらを頂いたのですが、海老なとがすでに処理してあったのはどうかと⁈

下処理された食材を素手でお皿に盛り付けだのは不快でした、是非お箸でお願いいたします。

10/10

Exceptional

12 Sep 2017

Julien

L'hotel Ritz Carlton de Kyoto est unendroit magnifique, un véritable havre de paix où nous avons été choyés par un personnel très attentif durant notre séjour. Les chambres sont grandes, lumineuses, agréables et très propres.
Le restaurant de l'hôtel est excellent et le petit déjeuner composé de viennoiseries et de pain Pierre Hermé est délicieux.

Partner

10/10

Exceptional

19 Aug 2017

Verified traveler

丁寧な接客はもちろんのこと、突然の申し出にも応じてくださり、スタッフの方々のおもてなしの心を感じました。アクティビティは非常に貴重な体験となりましたし、朝食も素晴らしかったです。

6/10

Pleasant

21 Jul 2017

Min-O

浴室很漂亮，不過全透明無窗簾，若兩人同住，洗澡時，看的到在洗澡的人。

Family