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Hotel de l'Ecluse

Berne · Switzerland

Rue de l'Ecluse 24, 24View location

8.6/10Excellent124 Reviews
Cleanliness9.4/109.4
Service8.6/108.6
Comfort8.2/108.2
Condition8.8/108.8
Location8.0/108.0
Neighborhood7.6/107.6
Value6.0/106.0
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel de l'Ecluse

Located in the center of Neuchâtel, Hôtel de l’Ecluse is only 984 feet from the shores of Lake Neuchâtel. Guests enjoy breakfast either in the new breakfast room or in the patio in the shade of a fig tree. Free WiFi is provided.

The rooms are individually decorated with a romantic, smart or colorful theme. All rooms come with flat-screen cable TV and a mini-bar, an some have a kitchenette which can be used on request. The private bathrooms have a shower and hairdryer.

South-facing rooms offer view of the Neuchatel Castle, while north-facing rooms overlook the courtyard with its garden. Two public underground parking garages are nearby, and one of them offers direct access to the Hôtel de l'Ecluse. Charges are applicable.

Within easy reach of public transportation, Hôtel de l’Ecluse is only a 2-minute walk from several restaurants, the center and shopping facilities. Restaurants or sports activities can be booked at the reception desk.

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A stay at Hotel de l'Ecluse places you in the heart of Neuchatel, steps from Chateau de Neuchâtel and 4 minutes by foot from Prison Tower. This hotel is 0.2 mi (0.3 km) from Galerie Quint-Essences and 0.3 mi (0.5 km) from Theatre du Passage.

Make yourself at home in one of the 22 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as desks and electric kettles. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • Special Instructions
    The front desk is open daily from 7 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately CHF 18 per person
    • Pet fee: CHF 25 per pet, per day
    • Service animals are exempt from fees
    • Kitchen/kitchenette fee: CHF 5 per day
    • Crib (infant bed) fee: CHF 40.0 per day
    • Rollaway bed fee: CHF 40.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Arabic

    English

    Italian

    French

Nearby attractions

Prison Tower 0.3 km / 0.2 mi
Galerie Quint-Essences 0.3 km / 0.2 mi
Place des Halles 0.4 km / 0.3 mi
Chateau de Neuchâtel 0.5 km / 0.3 mi
Theatre du Passage 0.5 km / 0.3 mi
Place Pury 0.5 km / 0.3 mi
Trans Swiss Trail 0.8 km / 0.5 mi
Lac de Neuchatel 0.8 km / 0.5 mi
Musée d’Art et d’Histoire 0.9 km / 0.6 mi
Casino Neuchatel 1.1 km / 0.7 mi
Neuchatel Botanical Garden 1.2 km / 0.7 mi
Botantical Garden 1.3 km / 0.8 mi
Centre Durrenmatt Neuchatel CDN 1.5 km / 0.9 mi
Boudry District 2.9 km / 1.8 mi
Latenium 4.5 km / 2.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Bar
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE CLASSIC QUEEN BEDDOUBLE SINGLE USE • CLASSIC QUEEN BEDDUS.AS-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    DOUBLE SINGLE USE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel de l'Ecluse

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel de l'Ecluse

8.6
Excellent
124 Reviews
Cleanliness
9.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.8 /10
Location
8.0 /10
Neighborhood
7.6 /10
Value
6.0 /10
Amenities
9.2 /10
50 reviews shown
8/10
Excellent
22 May 2026
Corbie
We enjoyed our stay at Hotel de l’Ecluse. The property was clean, the staff was friendly and helpful, and the bed was very comfortable. The location was excellent for exploring Neuchâtel, especially the lakefront, the Collegiate Church, and the castle area, all within easy walking distance.

A couple of maintenance issues could use attention — the toilet seat in our room was loose and the shower drain cover kept coming off during use. The room was also quite warm at night. We were able to open the window to cool it down while sleeping, but there was noticeable traffic noise from outside.

Overall, we still had a pleasant stay and appreciated the convenience of the location.
Partner
10/10
Exceptional
26 Feb 2026
Nicholas
The hotel and room were spotless. Had everything you needed in a great location. Staff were lovely and very accommodating. Would recommend and stay here again.
Partner
8/10
Excellent
01 Nov 2025
Kenneth
Room was clean. Friendly staff
Partner
2/10
Poor
17 Jul 2022
E. Michael
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Business Self
6/10
Pleasant
28 Jun 2021
Verified traveler
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said \"oh but we are fully booked and I cannot change.\" It was a disappointment. The room was very small as well.
Business
10/10
Exceptional
28 Sep 2018
Wendy

Beautiful Neuchatel

I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
4/10
Poor
25 Jun 2017
Janetta

Blank!

Hotel double booked us so we had to go somewhere else. Not impressed!
Partner
10/10
Exceptional
25 May 2017
Kevin William
Great hotel, very comfortable,
Partner
8/10
Excellent
13 Oct 2016
Alain d

Clean and well run

Friendly, clean, efficiently run
Partner
8/10
Excellent
13 Sep 2016
guillaume

pleasant in the city centre

good one night stay for professional purpose
2/10
Poor
02 Sep 2016
Verified traveler

Never again

Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F.

I ched out in the morning and paid one night penalty. Absolutely horrible.
10/10
Exceptional
21 Aug 2016
Stephany
GREAT LOCATION
8/10
Excellent
23 May 2015
Verified traveler

OK

Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.
8/10
Excellent
24 Dec 2014
Simon

Very nice stay

Rooms we well equipped and up to date. Service was excellent.
8/10
Excellent
22 Nov 2014
Genevra

Fulfilled our needs

Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.
Partner
8/10
Excellent
17 Mar 2014
Verified traveler

Comfortable stay

Good location, nice quaint room, very clean.
6/10
Pleasant
15 Jan 2014
Working at PMI

Good Location OK Hotel

It had a good location average hotel
8/10
Excellent
20 Oct 2013
Verified traveler
We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.
6/10
Pleasant
24 Aug 2012
aline

Satisfactory stay

Nothing outstanding
8/10
Excellent
10 Mar 2011
Daniel

Clean, Simple, and Inexpensive

Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation.

The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it.

The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away.

Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.
6/10
Pleasant
03 Oct 2025
Dominik

Hôtel moyen

Hôtel très moyen
Business
8/10
Excellent
29 Sep 2025
Tsuiyueh
good!
Self
10/10
Exceptional
27 Jun 2025
Verified traveler
風の通りよい部屋でした
Business
10/10
Exceptional
16 Mar 2025
Paul
Cosy hôtel, bien situé au centre, près parking bon prix, bon rapport Q/P
Business Self
8/10
Excellent
06 Sep 2023
Verified traveler

Nice hotel

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Business
10/10
Exceptional
23 Jun 2023
Barbara
Sehr sauber und praktisch eingerichtet.
8/10
Excellent
01 Sep 2021
Tanja
Sehr schönes, gerämiges Zimmer. Sehr ruhig.
Leisure Self
10/10
Exceptional
25 Jul 2021
Verified traveler

Neuchâtel bei Regen

Das äusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!
Friends_and_family Friends
8/10
Excellent
12 Jul 2021
Sarah

Gutes Hotel für Kurzaufenthalt

Insgesamt gute Übernachtungsmöglichkeit für eine Nacht, Hotel bzw. Zimmer etwas in die Jahre gekommen. Grösstenteils sauber. Altstadt gut erreichbar in wenigen Fussminuten. Leider kein Parkplatz und keine Vergünstigung (mind. CHF 25.00 pro 24h in umliegenden Parkhäusern!)
Friends_and_family Friends
8/10
Excellent
20 May 2021
Nadine

N. Weisskopf

Super Zentrale Lage.
Partner
10/10
Exceptional
16 Apr 2021
robin

Un bon choix pour dormir à Neuchâtel

L'hôtel n'est pas facile à trouver et je n'ai pas trouvé où me garer ailleurs qu'au parking du centre commercial à proximité. Mais il est bien situé, refait à neuf et d'un tarif raisonnable.
Business
10/10
Exceptional
07 Apr 2021
Samantha

Excellent emplacement

Personnel accueillant et serviable. Chambre propre et confortable. Possibilité de manger sur place (très bon). Au centre ville.
Friends_and_family Friends
10/10
Exceptional
21 Dec 2020
STEPHANE

Séjour affaire

Je recommande
Business
8/10
Excellent
16 Nov 2020
Verified traveler
Der Aufenthalt im Hotel war sehr angenehm.
Friends_and_family Family
10/10
Exceptional
07 Sep 2020
Verified traveler
wunderbar
Partner
8/10
Excellent
04 Sep 2020
Verified traveler
Hotel tres agreable et propre, bien situé . Les chambres sont calmes et spacieuses.
Business
10/10
Exceptional
15 Jul 2020
Carlo

Top!

Top!
Friends_and_family Friends
10/10
Exceptional
14 Jul 2020
Maryse
Le seul bémol wifi trop lent
Partner
10/10
Exceptional
17 Jun 2020
Michel
Sehr schönes Hotel an guter Lage gerne wieder
Partner
10/10
Exceptional
08 Jun 2020
Michael

Nice & clean room with a kitchen. Friendly staff

Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.
Partner
8/10
Excellent
05 Jun 2020
Patricia

TipTop

Sauberes Zimmer, gute Lage, freundliches Personal
Friends_and_family Friends
10/10
Exceptional
01 Jun 2020
Daniel

Modernes Hotel mit Flair!!

Schönes modernes Hotel mit toller Einrichtung, freundlichem Besitzer, schöne Zimmer, tolle Lage, sehr sauber - das Hotel hat ein tolles modernes Flair! Danke!!
Partner
10/10
Exceptional
25 May 2020
Verified traveler
Sehr freundliches Personal, top Lage und trotzdem ruhig.
Leisure Partner
8/10
Excellent
23 May 2020
Monika
Super Lage, sehr ruhig, rasch im Zentrum!
Schade, wegen Corona kein Frühstück!
Friends_and_family Friends
6/10
Pleasant
26 Jan 2020
Verified traveler
Sehr laut von der Strasse, schönes Businesshotel!!
Leisure
10/10
Exceptional
20 Oct 2019
Verified traveler
Gute Lage,verkehrsgünstig gelegen Bushaltestelle und Standseilbahn gleich nebenan, in die Stadt nur ein Katzensprung.
Sehr freundliches Personal ( sprechen französisch, deutsch und englisch
Business Partner
10/10
Exceptional
09 Sep 2019
Verified traveler
Propre,bien situé,personnel sympathique,on a bien dormi pas de bruit
Leisure Friends
8/10
Excellent
09 Sep 2019
Verified traveler
Klein, aber fein! Sauber, modern, ansprechend, würden wieder da hin.
Leisure Partner
10/10
Exceptional
12 Aug 2019
Verified traveler
Sehr gutes Preis-Leistungsverhältnis. Hat alles gepasst. Wir haben uns wohlgefühlt.
Leisure Partner
10/10
Exceptional
04 Aug 2019
Kurt
Alles sehr Sauber und mega Freundlichem Personal
Die Zimmer Blitz Sauber und Fernseher Kühlschrank mit Inhalt und Kleine Küche
Leisure Partner

Location & surroundings

Hotel de l'Ecluse
Rue de l'Ecluse 24, 24, NeuchÂtel, Switzerland

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Hotel de l'Ecluse

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