Puerto Holbox

2/10

Poor

24 Apr 2026

Susannah

I would not recommend. The grounds are lovely, but the beach at the beach club was not maintained, the pool is not one you could spend much time in at all and you can’t lounge, eat or drink by the pool, the rooms are incredibly rin down and not maintained.

Family_with_children

10/10

Exceptional

15 Mar 2026

Jessie

Basically the perfect place to stay in Holbox for a quiet beach but also easy access to town. The hotel is beautiful and the staff is excellent. We will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

trevor

Great location

8/10

Excellent

14 Jan 2026

Jill

Room was clean . Staff friendly.No tvs .

10/10

Exceptional

09 Jan 2026

Beth

Excellent beach front location. Spacious rooms.

Leisure Partner

10/10

Exceptional

22 Dec 2025

diana

Staff service was great

Leisure Partner

10/10

Exceptional

05 Dec 2025

Maria

Everything was wonderful.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Amjed

I liked the friendliness of the staff but the beach in front of the hotel was muddy like, not like the properties to the left and right of the hotel.

Leisure Family_with_children

8/10

Excellent

06 Jul 2025

Paul

Not the hotel's fault, but the beach is discusting. Black murky water that i've read likely contains sewage. There is a new multi-story hotel being constructed next door, but the noise wasn't too bad. The beach area is divided and unless you're willing to buy food/drinks from the affiliated beach club, you can't use the lounges, etc. actualy at the water. Hoever, given how discusuting it was, you probably woudn't want to anyway. Beautifl propety and great staff, tho. Knowing what i know about the location, i would not stay there again.

10/10

Exceptional

27 Jun 2025

Maria Del Rosario

Beachfront view, clean property nice pool

Leisure Family

10/10

Exceptional

01 Jun 2025

Carolynn

Stayed for 4 night end of May. Property is beautiful and grounds maintained daily. Staff were all helpful and pleasant and the breakfast included fresh fruit along with choice off eggs your style and bacon. Location was great for sunsets and also walking into town for dinners.

Leisure Family

4/10

Poor

19 May 2025

Verified traveler

Unkind and Greedy

The treatment by the staff left us with such a bad taste. My husband and I paid for the beachfront room with king/double beds (so not a cheap room). We arrived late after check-in due to torrential rainstorms traveling to the island and paid for a late check-out (until 3pm) the next day to enjoy the beach and wait for our friends who were arriving on the island to meet us. Our friends arrived at 2pm...overheated and sweaty...they had a baby who was obviously flushed and sweating. We had paid for our room up until 3pm so we invited them to come into our room to cool off in the AC before we checked out. The hotel staff would not let them enter our room citing it was \"against the rules\" because our friends were ?\"staying at another hotel\"? The staff DID say though that they could sit at the outside bar to wait for us if they paid 400 pesos a head. We asked them several times if we could just let the baby cool off in the room's AC while we packed in advance of the 3pm check-out we paid for. Without any kindness or sympathy, they refused...but again let us know that for more money, our friends with an overheated baby could sit at their bar to wait. Mind you, this was the off-season (mid-May) so the hotel was fairly empty. The staff said it was their boss who made them enforce the rules but when we asked to speak with their boss, they said the boss was not there. We ended up packing and leaving in a hurry. Can't relate to the other reviews about how hospitable this staff was....

Partner

10/10

Exceptional

30 Apr 2025

Emelie

Beautiful, clean and super family friendly!

We absolutely loved staying here!! Stayed with our two young kids in a garden view two double bed room and it was perfect. Very clean. A huge bonus was the huge green garden shaded by palm trees. I enjoyed time on my yoga mat here every day, while being able to keep an eye on the kiddos in the pool. The included breakfast was good but got a little old towards the end (we stayed 10 days). Even though the hotel was fully booked it didn’t feel busy at all, there was always sun chairs and the kids just loved digging in the sand from morning til night. My only complaint is that I wish the hotel would rake the seaweed off the beach. But aside from that the whole property was so clean and in beautiful shape and staff was super friendly! Would definitely come back!

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Julian

WONDERFUL PLACE !

Nos encanto! es un hotel pequeño muy pintoresco, con un excelente servicio, en un area sin mucho ruido, excelente para descansar y relajarte. en el desayuno te sirven un pan riquísimo con una mermelada de frutas ambos hechos ahi mismo ! una delicia! Definitivamente algún día volveremos

Partner

10/10

Exceptional

11 Apr 2025

Susana

Great quiet area. Staff super friendly. Overall great stay. Would recommend and I would go back.

Leisure Friends

10/10

Exceptional

26 Feb 2025

Maggie

Nicest hotel on the island.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Katherine

Dream vacation

Our stay was amazing. The service at the front desk was excellent. They were so helpful with arranging taxis, and help with anything we needed. The restaurant was fantastic. Luis, Marcella, Eduardo and others all made a great effort to provide wonderful service and delicious food. The location could not be beat! We will be back.

Partner

10/10

Exceptional

09 Jan 2025

Ana

One of the best hotels we’ve ever had the pleasure to visit! Freddie at the front desk was so kind and worked so hard to make the stay great. We paid for our transfer through the hotel and it was so smooth and safe! The rooms are large, clean, and have a great AC. The breakfast is simple yet delicious and the best breakfast included in a hotel we’ve ever experienced. Big thank you to all the staff at the restaurant for such kind hospitality. 1000/1000 recommend this hotel to anyone visiting!

Partner

10/10

Exceptional

03 Jan 2025

Kristy

Omg what a beautiful place to stay! We had an ocean view room and the grounds of the property were gorgeous. We were really impressed with it all and the breakfast each morning. It’s very close to town and easy to catch a taxi if you need to! Room was clean and tidy and spacious. Would stay here again

Leisure Partner

10/10

Exceptional

01 Jan 2025

Darcy

We had a fantastic stay at Hotel Puerto Holbox! Our sea-view room was breathtaking, offering the perfect backdrop to relax and soak in the island’s beauty. The hotel’s restaurant was outstanding—every meal and drink we had was top-notch, and our Christmas Eve dinner was truly 5-star. The staff were warm, welcoming, and went above and beyond to make our stay memorable.

The hotel’s location is ideal, just a short distance from town, making it convenient yet peaceful. The only challenge we faced was the flooded roads after rain, which made it tricky for taxis to get around. However, this seems to be a common issue on the island and didn’t diminish our overall enjoyment.

We would definitely stay here again and highly recommend it to anyone visiting Holbox!

Leisure Partner

8/10

Excellent

24 Nov 2024

Sophie

Lovely hotel located right on the beach front. We were unlucky with the weather as the beach in front of the hotel was full of seaweed so we weren’t able to use the loungers there. There are other loungers behind the beach though which are great and still have a lovely outlook.

The property is really quiet and very convenient being only a short walk from town. It isn’t entirely secluded though as one of the main dirt roads loops around the front of the sun lounger/pool area.

We were pleasantly surprised that breakfast was included in our stay. This was a real bonus and it was lovely having breakfast by the sea every morning.

Overall the hotel was great value for money and we would stay here again!

Leisure Partner

10/10

Exceptional

05 Mar 2024

Harry

Property well maintained. Staff very friendly and helpfull. Quiet end of town, but short walk to center. Great beach.

Leisure Friends

10/10

Exceptional

13 Feb 2024

Robert

The location, on the Beach is perfect. The rooms are very clean, as are the grounds. The restaurant serving breakfast and all at the beach means you can spend all day on the beach beds, or take an easy walk to town for lunch or dinner.
We had a wonderful time on the beach and thoroughly enjoyed dinners and music in the town on evenings .
The staff at the hotel and especially the restaurant and beach is extremely helpful. Louis and Andrea do an amazing job keeping the restaurant food and beach area a wonderful daytime experience, as did Edwardo and Marcella making sure we were always happy w drinks, cocktails and smoothies and food.
Freddy and Edwin at hotel reception were very helpful regarding room needs or transportation help.
We have stayed 2 years now, and the hotel is perfect for us at a reasonable price.

Leisure Partner

10/10

Exceptional

19 Jan 2024

JENCY

Tuvimos la oportunidad de pasar 2 noches en el hotel, el servicio excelente, el personal muy amable y siempre al pendiente. Las puestas de sol en la playa del hotel son perfectas

Leisure Family_with_children

10/10

Exceptional

30 Jul 2023

monique

Close enough to all the action of downtown by a 5 min walk, yet secluded and tranquil and quiet grounds when you want to be away from the hustle and bustle . Close to all dining. Absolutely PERFECT beach cove. Staff and rooms are perfect, clean and everyone is accommodating! Have stayed here three times now, once with our kiddo and she loves the pool and all the staff are so friendly with her. Super safe!

Leisure Family_with_children

6/10

Pleasant

16 Jul 2023

Hector

Not recommended

Great service!! Reserved and paid ocean view, and was not provided. Wifi was very bad in the room and restaurant. No tv. Air-unit too small. Property is not beach front as advertised there is a road between. The beach area has launches that belong to the hotel “restaurant”and you must consume in order to use them. In my opinion not worth your money.

Partner

10/10

Exceptional

27 Jun 2023

ARASELI

The only thing that if it rains the water on the streets take days for it to drain out. And the taxi charge a whole lot to get around.

Leisure Family

10/10

Exceptional

20 Jun 2023

Art

Great restaurant on site with amazing food.

Leisure

8/10

Excellent

27 Mar 2023

Robert

This is a lovely location beachside, with a short 10 minute walk to town for a wide variety of restaurants and bars and even music!
The beach is perfect for swimming, and lieing in shaded lounge chairs.
You do have to oder drinks and food during time at beach, as the seperate restaurant owns the beach lounges …or u can lay on your towel after swimming.
Everything is very clean and well maintained, rooms are comfortable, a little small, and basic , but who spends the daytime in the room? And the price for a beachside room is great.
We would definitely return.

Leisure Partner

10/10

Exceptional

21 Feb 2023

Robert

Ideal for a family stay. More space than any of the other places on this stretch of beach, so the kids could play without bothering anyone. Beach itself was great - self contained and the waves not too big for the little ones shallow water for some distance. Restaurant was nice, but also a short walk to all that the town had to office. Would definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2023

Peter

This place is great. It is close to the center of town but just far enough from it to be nice and quiet. It’s an easy 5 minute walk. It’s clean, the staff was very friendly, and the grounds were impeccably maintained. Nice lounge chairs with permanent shade structures right on the beach. I will stay here again when I return.

Leisure Self

10/10

Exceptional

29 Jan 2023

Carolyn

We really enjoyed our stay here. The staff is top notch, especially Freddy in the front office. The wait staff is super nice. We moved to a different more expensive hotel to experience a more remote part of the island. We can say that hands down the staff at Puerto was better trained, more responsive and more experienced. We almost regretted moving. The rooms are perfectly fine, nothing fancy, but whoever designed them thought of important things like two bedside tables, separately controlled reading lights and a very comfortable bed. It’s in an excellent location- close enough to the town to walk to restaurants but far enough to be quiet at night. The beach club is also very chill- no loud pumping music. Lots of lounge chairs in the shade so you can stay all day. The beach is really nice too. If you’re looking for luxury, this isn’t it. But it was very comfortable, clean, and the setting is gorgeous. We would definitely return!

Leisure Partner

10/10

Exceptional

01 Jan 2023

Annika

The property was lovely, with simple touches that made it beautiful and peaceful. All of the staff were incredibly kind, friendly, and helpful.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2022

Norma

Hotel Puerto Holbox

Everything was wonderful. The personnel professional and friendly. Spacious and beautiful. Jose the waitress was very helpful and gave us good tips about the island. We wished we could stay longer!!!

Partner

10/10

Exceptional

02 Aug 2022

Fernando

Love Puerto Holbox

Amazing hotel with easy beach access. We were fortunate to have a great view. They keep all areas well maintained. The staff is awesome. The restaurant exceeded my expectations. Definitely will look into booking here for future trips.

Partner

10/10

Exceptional

20 Mar 2022

Elizabeth

Excellent service from check in to check out. The rooms are very clean. Warm water available every day at all times for showers. The hotel is away from the louder/busy side of the island - so it was very peaceful. Their breakfast chilaquiles were amazing and the Velero restaurant drinks were great! Will be going back for sure.

Leisure Partner

8/10

Excellent

16 Feb 2022

Elizabeth

.

Leisure Self

8/10

Excellent

13 Dec 2021

Bradley

👍

Leisure Family

10/10

Exceptional

23 Nov 2021

Marcos

Everything good

Leisure Family

10/10

Exceptional

10 Aug 2021

Verified traveler

Holbox vacation

Our second trip to this beautiful island
Much has changed since our last trip 7 years ago but this hotel remained beautiful and on one of the most peaceful and beautiful beaches on the island. Fred the manager was wonderful, helpful, & professional. Can't wait to book our next visit.

Friends_and_family Friends

8/10

Excellent

05 Aug 2021

Verified traveler

Excelente servicio y limpieza, buena ubicacion

Leisure Family

6/10

Pleasant

23 May 2021

Verified traveler

Holbox itself was not a nice place to visit. Our room was nice. There were no amenities. No kayaks, no pick up from the ferry, not even ice. The restaurant is a separate business and they were very stingy with everything. Breakfast was included but it was terrible. They charged us for a second cup of regular coffee and cheese on the omelette. I would not go to this island or this hotel ever again. No wonder there was no one there. We left a day early and had to pay for the full reservation.

Leisure Partner

10/10

Exceptional

28 Apr 2021

Verified traveler

Beautiful and well maintained property. Perfect for relaxation and within walking distance to downtown. Delicious breakfast and friendly staff.

Leisure Friends

8/10

Excellent

20 Apr 2021

Verified traveler

I like the garden area, not enough water in the minibar

Leisure Family

8/10

Excellent

18 Apr 2021

Verified traveler

Nice small hotel right on the beach. Beach restaurant was good but pricy. Not fancy but comfortable in a good location. Water pressure low with slow drainage. Staff was very friendly and helpful! FYI ladies, they provide shampoo but not conditioner

Partner

10/10

Exceptional

22 Mar 2021

Verified traveler

Beautiful boutique property a short walk away from the bustle. Friendly and professional staff that were always ready to help. Lovely pool, cafe and small beach.

Leisure Partner

8/10

Excellent

21 Feb 2021

Sílvia

reat place, poor breakfast

Great place but poor breakfast

Friends_and_family Friends

10/10

Exceptional

30 Dec 2020

Eva Denise

This is a beautiful well kept hotel. We had an amazing view, the service of the restaurant/bar by the beach is great and the beach itself is gorgeous. Check in and out was super easy and the staff is super friendly. I can’t wait to come back!

Leisure Family_with_children

10/10

Exceptional

14 Dec 2020

Rebecca

Beautiful property! We loved the flowers and plants, the beach set up is very nice and comfortable. The food was great- we ordered from the bar one evening and had a free breakfast included which was wonderful. The staff went out of their way to be helpful, especially Edwin and Diana.

Leisure Family

6/10

Pleasant

28 Nov 2020

Luisibanez

Ok the hotel is beautiful, very nice. The only thing that they lied that beachfront view. I had no beachfront view. We also did not have a tv. Internet sucks but that is in the whole area. And one more thing the beach in the hotel property was full of seaweed. Thats a big no no for me.

Friends_and_family Family

10/10

Exceptional

05 Oct 2020

Emilio

Really well located to the best part of the beaches. The staff are lovely and friendly! Ask for Freddy at the reception he is so helpful and very accommodating! Thank you Freddy and everyone at Puerto Holbox! We will be back soon!

Leisure

6/10

Pleasant

16 Aug 2020

Luca

Not a place to go back to.

All services, breakfast, etc were canceled for the COVID19, but not specified at the moment of the booking. The location is fine, as you can wal from the beach to all restaurants. In the process of reservation Hotel.com specified that 1 kid is for free and at the moment of check in is not. Internet was not working. It is clean and basic and when you wake up you can walk straight to the see. The photo of the beach is not real and the phone contact is of another property that manages both.

Friends_and_family Family

10/10

Exceptional

10 Aug 2020

LM

Beautiful hotel. Quiet, clean. On a great stretch of beach. Covid has the restaurant closed and beach chairs put away but it was still fabulous. Very friendly staff who kept area spotless.

Leisure Family_with_children

10/10

Exceptional

15 Mar 2020

Verified traveler

Quiet, laid back, and enjoyable! The breakfast that came with your room was superb. The view from our room and that we enjoyed daily sitting in the provided beach chairs was beautiful!!!

Leisure Family

10/10

Exceptional

12 Mar 2020

Verified traveler

We loved the room but there was no place to put our clothes and no chairs or table in the room to sit. Wifi was definitely iffy and rarely worked.

Leisure Partner

10/10

Exceptional

01 Feb 2020

Randy

Very Relaxing Week

Awesome ocean view room and easy walking distance to town beautiful ground great week stay Thank you Abraham and Freddy for your assistance in everything

Partner

10/10

Exceptional

26 Jan 2020

Ken

I loved the location of the property within walking distance of downtown and right on a beautiful beach. The morning breakfast was great and the view of the garden was incredible. The staff was great, helpful and very friendly. The only thing that was disappointed was the poor internet reception, however, I understand that the problem is common in most of the hotels on the Island. I highly recommend the hotel.

Leisure

8/10

Excellent

04 Jan 2020

Verified traveler

Property is right on the beach and our room had a lovely sea view

Leisure Partner

10/10

Exceptional

15 Dec 2019

Bernie

The sail beach covers are quite unique, but, it was the daily preeration of the beach and yard by the maintenance crew I was impressed with.

Leisure Family

8/10

Excellent

03 Dec 2019

Verified traveler

It was a quick stay, so I can’t tell much about amenities, etc. But due to the access to the island, front desk staff leave at 11 PM.

10/10

Exceptional

17 Nov 2019

Enrique David

Holbox Vacation

It was great

Friends

10/10

Exceptional

09 Nov 2019

Andres

Its a perfect Holbox experience hotel. Not noisy because its a few blocks away from the center so you get to relax and rest, but also not faaaar that you cannot walk your way out. The pool, beach club and restaurant are clean and gorgeus.

Leisure Partner

10/10

Exceptional

27 Oct 2019

Emma

Wonderful

Hotel puerto is the best! The staff was all really lovely, the new beach club was the BEST location. Great drinks and the breakfast was good. The detail in the property and how well it was kept was incredible. The rooms were spacious and lovely, definitely higher than our expectations from online reviews. Holbox itself is so incredible. Must stay here

Partner

2/10

Poor

17 Oct 2019

Daniel

arning

A very bad experience. We ordered the suite with a king bed but we actually get it with two queen beds and it was outside of the hotel area in a different location, far away from the beach and from the pool. We asked to move to a room in the area and we got a regular room with two queen beds and without getting any refund due to the low level room

Friends_and_family Friends

6/10

Pleasant

26 Jul 2019

Verified traveler

The property advertises free WiFi, which indeed they provide. However we were totally incommunicated during our entire stay, with a business to run and having to be available for emergencies, this was a risk let down.

Business_and_leisure Family

10/10

Exceptional

20 Jul 2019

Julie

We loved the location, beach loungers, food beverages and most of all, the staff! We didn’t love the beds. Hard mattresses and scant bedding. We were a little cold most nights without soft comforters or blankets. Otherwise the room was wonderful! Loved having a fridge. :)

Leisure Family

10/10

Exceptional

17 Jul 2019

Verified traveler

Comfortable accommodations on a beautiful beach! Staff was very helpful and friendly, and free daily breakfast was quite good!

Leisure Family

10/10

Exceptional

25 May 2019

Margaret

Small, quaint, relaxing, quiet, not a mega resort. Walk to city center for nightlife and activity

Leisure Family

6/10

Pleasant

17 May 2019

Verified traveler

I like the new updates, but where’s my king Bed?

Still awaiting my king size bed I had reserved. No reasons, apologies or anything. Stuck in two double beds for 2 nights.

Partner

10/10

Exceptional

29 Apr 2019

Verified traveler

The property is right on the beach. It was the far enough away from town to be quiet yet close enough to walk everywhere.

A TV would be nice. Most of the time we don't watch TV but both my wife and I were not feeling well for a few days so it would have been nice just for that.

Leisure Partner

10/10

Exceptional

11 Apr 2019

Verified traveler

This was my second time staying at this hotel and each time has been great!!! The staff is friendly, views are amazing and the property is gorgeous!

Leisure Partner

8/10

Excellent

07 Apr 2019

Jeffrey

A good Hotel for the Price!

The room was VERY spacious, clean and comfortable. However, the restaurant was average. The breakfast was not your usual buffet style, but only had 6 to 7 menu items to choose from. I WOULD NOT choose 'All Inclusive\" at this Hotel due to the menu. Also, there are two beach areas to this Hotel: the one included with your stay,, and one right next to the water, where you must purchase 500 Pecos worth of food or beverages from the restaurant in order to sit under their canopies. This is not detailed ANYWHERE on the Hotel information site AND at check in we were not told about this by the Hotel staff. Not a big deal as the Hotel beach area is just as good. We stayed at the Airport rooms, which, in the pictures of the Hotel rooms on Hotel.com, our room was featured. Very spacious, full fridge, dishes, couch, etc. The beach is very good. I would give this Hotel 4 out of 5 stars. Finally, staff, as everywhere at every restaurant and Hotel in Holbox, are always friendly and helpful (we have been to Holbox previously and prefer it over anything in Cancun). Just remember.....you ARE NOT staying in Cancun, so don't expect Cancun style glass tower hotels with everything looking ultra modern. This island is 65% Federally protected reserves for birds, whales and various plant life. There are no paved roads, 99% transportation is ATV/golf cart/motorcycle and bicycle. Staying in Holbox is similar to staying in remote mountain, state/provincial park areas in the US/Canada.

Partner

10/10

Exceptional

27 Feb 2019

Alan

wonderful week.we'll come again.

Partner

10/10

Exceptional

18 Feb 2019

John

Great smaller resort!

Awesome! We were upgraded to a suite at no charge. Breakfast was free whether you wanted a menu item, an omelette of your choice or fruit. Service was outstanding from the front desk to the bar/restaurant. A short walk from all the downtown action and quiet at night. Very nice, smaller resort. Will definitely stay again.

Partner

8/10

Excellent

09 Feb 2019

Verified traveler

The hotel is in a good location on Isla Holbox, outside of the busy center, but close enough to walk everywhere. The breakfast was great and the beach chair setup is also good. This didn't really bother us but it is useful to know in advance that your beach chair will not have a direct view of the water - the hotel is also a Beach Club and they have beach chairs with white cloth awnings that are in front of the hotel beach chairs. Those chairs cost 500 pesos/day. What did bother me was that they only provided small plastic bottles of water in your room. We'd been traveling around the Yucatán for 2 weeks and had always had either a pitcher of purified water or access to a 5 gallon water system. Especially on that small island, plastic bottle waste is something to be avoided, not encouraged. I also found the plastic mattress cover uncomfortable (but removable). Generally, though, the hotel was clean and comfortable with a lovely swimmable beach area and superbly helpful staff.

Leisure Partner

10/10

Exceptional

25 Jan 2019

Verified traveler

The staff were all very friendly and willing to assist us with any concerns or questions we asked.

Leisure Family

10/10

Exceptional

23 Sep 2018

JP

Excellent stay. Rooms are well kept. A/C works great. Only complaint is the water pressure is not that strong and water temperature is either cold or slightly less cold.

10/10

Exceptional

22 Sep 2018

Karla

Love the beach, the rooms and the staff. Breakfast was great every morning

6/10

Pleasant

06 Sep 2018

Sandra

The staff ia amazing, the view to the beach, the rooms need some work done, massive cleaning in the bathroom.

10/10

Exceptional

05 Sep 2018

Roberto

Highly recommended.

A really nice place, comfy rooms, quiet and peaceful location. Kind staff and good food.

Partner

8/10

Excellent

03 Sep 2018

Erika

Great option

Well located, excellent service, friendly staff.
Delicious food at the beach club

Friends

8/10

Excellent

14 Aug 2018

Alvaro

The staff was great. The room was clean except tge toilet lid seemed to be dirty with some suspicious liquid. I booked the suite but to my surprise the room was above a hangar across the street outside the hotel facilities and I was not happy about that. It's actually inside the small airport facility. I would probably choose another hotel closer to downtown next time.

10/10

Exceptional

28 Jul 2018

Verified traveler

They have many lovely lounges in varying degrees of shade to sun to choose. Quiet, but not so secluded that it in inconvenient to activities. Great beach!

6/10

Pleasant

20 Jul 2018

Verified traveler

Hotel Puerto Holbox Review

I booked an Ocean view room. There was not way to see the Ocean from that room. In the first floor with threes and several sheets clothe lines in the beach made imposible the view. Breakfast included was good. Shower very few water difficult to shower.

10/10

Exceptional

16 Jul 2018

Verified traveler

Nice clean hotel on the beach. No problems with our stay.

10/10

Exceptional

18 Jun 2018

Dutch

Great hotel on the beach

Perfect distance from the town square, just a short walk. Vice nice and quiet.

10/10

Exceptional

01 Jun 2018

Verified traveler

Best hotel in holbox!!!!

10/10

Exceptional

26 May 2018

Verified traveler

Freddy and his staff are amazing great job, Thanks for a Wonderful time in Holbox

2/10

Poor

14 May 2018

Verified traveler

The hotel is nice but the beds are super hard. And the one thing that i did not like they charge me 210 dollars for my kid. Guest charge they called. But valeria was super nice and very helpfull yes i would come back but i would make sure on the charges before stay there.

10/10

Exceptional

01 Apr 2018

Jen

Great hotel on the beach

We loved the privacy staying in the suite on the airport grounds which is across the street from the main property. (The airport is mostly grass with one runway and serves only small planes.). From this location, we found some places that we might not have otherwise, including the wonderful market. We enjoyed watching a softball game at the baseball field.

The location is close enough to el centro to be convenient but far enough away that it wasn’t at all noisy. (There were small planes occasionally landing or taking off, but the times were limited to 9 am - 5 pm, and we were rarely in our suite during the day. It could be an issue for families with children who nap. This is only true for the 2 suites at the airport location, not the rest of the property.)

The employees at the desk were very helpful and answered our many questions. We’ll definitely strongly consider this property when we return. We might consider staying at a different hotel only to experience a different part of the island. We were very happy at Puerto Holbox!

8/10

Excellent

26 Mar 2018

Verified traveler

The hotel is beautiful.. is close to everything.. walking distance to the beach . Personal is great .. just las Day.. no water at the hotel :-( no shower day for me ..

10/10

Exceptional

12 Mar 2018

Pam

This place is a gem.

We have stayed at Puerto Hotel Holbox twice and love it there. The hotel staff are very friendly and accommodating. The rooms are very comfortable and clean. You are right on the beach. The grounds are very well kept and there is an outside restaurant/bar. Can't think of one thing that I don't like about this amazing place.

10/10

Exceptional

24 Feb 2018

Rick

Folks from Ohio

Very nice hotel beautiful beach, accommodations were very good

8/10

Excellent

19 Feb 2018

Travelme25

Good value on the beach

We only stayed one night as we arrived a day early for a longer stay at a different hotel. Nice location on the edge of town, easy to walk three or four blocks to the town center with lots of restaurant options.

We liked the nicely manicured grounds and the nicely set up beach area.Our room was very basic, simple and clean. It included air conditioning, mini fridge and bottled water. Breakfast comes with your stay - we had a chilaquiles with a fried egg and a good cup of coffee.

10/10

Exceptional

18 Feb 2018

Elana

Surprisingly perfect

We booked one of the suites that are located directly across the road from the main building in the small, and very well tended airfield that serves as the Holbox airport. From our balcony we had a view of the beach, and access to a rooftop with an even better view of the beach and much of the island. The suite was spacious, updated, tastefully furnished and very clean. The bed had a pillow top mattress and was very comfortable. The hotel includes a lovely.beach club with a bar/restaurant, and ample beach front lounge chairs. To our surprise, the included \"continental\" breakfast served at the beachfront bar, was huge and delicious. It included coffee, fruit with yogurt and granola, fresh baked bread and a choice of main entree: eggs any style, chilaquiles, hot cakes or enfrijolada. The beach itself was a small private beach area. The waters seem to change daily, the first day they were yellow tinged, very sulfury and murky. Each day the beach waters got a bit more blue and clear. Our last two days the water was clear blue. The best beach stretch, Playa.Grande is within walking distance, as is town with tons of restaurants, shops, etc. The hotel staff are incredibly friendly. I would definitely stay here again. Be aware, the island has occasional blackouts, and every restaurant we went to, including the hotel bar/restaurant would run out of some items. We only experienced one blackout that lasted a few hours during our five day stay.

10/10

Exceptional

11 Feb 2018

Ann- Sofie

Very relaxing and quiet hotel. Everything you need onsite.

Partner

10/10

Exceptional

24 Jan 2018

Allison

A little piece of paradise.

My fiance and I stayed at Hotel Puerto Holbox in January 2018. We would absolutely stay here again. There may be nicer hotels on the island, but this property had the best beachfront out of all the hotels. The rooms could be a bit nicer, but they have everything you need (and comfy beds), and you want to spend all your time outside anyway!

The hotel requests that you do not flush toilet paper, which was a bit unpleasant for us, but not enough so that it would keep us from staying here again. And the price can't be beat! There are no TVs in the room, but there is free wi-fi and a minifridge. There are friendly cats on the property, which we loved.

The hotel is close enough to town that you can walk everywhere, but far enough away to be nice and quiet. Perfect location.

Partner

8/10

Excellent

22 Jan 2018

John

Good hotel with a little room for improvement

Good hotel with great staff! The hotel is simple, but very clean and the grounds are well taken care of. It is obvious they take a lot of pride in keeping the hotel well maintained; they even rake the sand nightly. We loved the location because it has a great beach, is located within a short walk to town and to Punta Cocos beach (best place to watch bioluminescene), and is right across from the airport...especially handy if you are taking the short flight from Cancun!

The drawbacks...the bed was not the most comfortable. Not horrible, but woke up stiff every morning. Could benefit from adding a pillow top topper. Also, the wifi was pretty slow. Probably the most disappointing is we booked an ocean view room, but it was not. If you sat outside on the patio, you could see the ocean, but because of the overhang, you could not see it if you were standing outside on the patio, and you definitely could not see it from anywhere in the room (pictures from patio attached for reference). Otherwise, the location of room was great, close to the beach and you could step right outside to the bar and beach lounging area, but not as advertised for sure. That said, would definitely stay again because the staff was great and I'm sure it will improve.

Partner

10/10

Exceptional

16 Jan 2018

Adam

Great hotel

Great hotel on the beach with wonderful beach amenities and great cozy little rooms. This is a small island in Mexico, so you have to remember that some 1st world luxuries will be missing or sub-par, but that shouldn't detract from your experience overall. I highly recommend this hotel and would certainly stay again next time I'm in Holbox.

My only complaint is that Hotels.com listed this hotel as having complimentary continental breakfast and it does not.

Family

10/10

Exceptional

05 Jan 2018

Mariana

Right on the beach and super nice!

Initially this hotel was very expensive but often they have promotions and make prices more affordable and tempting! Nice views and lovely cove beach on one end of the main beach and walking distance to town center. But take mosquito repellent as when the sun comes down the beasts attack - but this is the same everywhere, right?