Name: Courtyard By Marriott Flint
Address: 5205 Gateway Centre, Flint, 48507, US

4/10

Poor

22 Jul 2026

Melissa

Hotel is under construction,and when I went to make a cup of coffee in my room they did not empty pod out of machine in a long time there was black mold a fuzzz

2/10

Poor

20 Jul 2026

Roger

Room 116: The Door stuck. It had to be kicked at the bottom to open it. The sink would not drain. We were then given Room 117.

Room 117: The bed was a queen size rather than a king that we originally requested in Room 116. The room did not have a chair at the desk. Only one large shower towel was in the compartment. No waste baskets for the trash.

No complimentary breakfast or coffee was available.

Just an unpleasant overnight stay.

Friends

10/10

Exceptional

11 Jul 2026

Brandi

Wonderful experience

Family_with_children

10/10

Exceptional

10 Jul 2026

tim

great stay as always i really all i can say just trying to get to the 25 word minimum

Self

8/10

Excellent

28 Jun 2026

Keith

They are currently remodeling the property which is nice! I could on and off hear cars on the freeway and doors slamming was loud

10/10

Exceptional

23 Jun 2026

Lynetta

Our room was nice and clean

Partner

8/10

Excellent

21 Jun 2026

Christina

Property was under construction

Friends

10/10

Exceptional

04 Jun 2026

Tina

They were under construction but still very accommodating and super friendly. I had a great stay. Love the 12:00 checkout time. That in itself will make me be a repeat guest.
Tina Weatherwax

8/10

Excellent

04 Jun 2026

MARILYN

Bed was comfortable.

Family

10/10

Exceptional

05 May 2026

Denise

Even though the property is going through renovations, our stay was very pleasant.

8/10

Excellent

03 May 2026

Leon

Clean Room

6/10

Pleasant

27 Apr 2026

LaMonica

Horrible parking lot, construction had the bistro closed-no coffee, old air unit-wouldn’t turn off, kept running.

10/10

Exceptional

27 Apr 2026

PERRY

Property was in a renovation...all things considered...never really knew the workers were there. My stay was very good however...sorta missed the bar n restaurant being open but I survived just fine.

Self

6/10

Pleasant

24 Mar 2026

Graham

The room was clean. The newly renovated room seems ok. I noticed near the sink it was cuts a little rough around the edges and not clean finish. But it was alright for staying just one evening. Staff was extremely friendly and helpful.

Family_with_children

8/10

Excellent

21 Mar 2026

Kim

I was thinking that breakfast was included . But not hotel was in the middle of Reno dirty . the room was nice though.. floor was need of a good scrubbing

Partner

10/10

Exceptional

13 Mar 2026

Diane

Driveway in was flooded and blacktop in one area all chewed up. Hotel under remodel and will be beautiful. Staff all great and so friendly

2/10

Poor

18 Feb 2026

Kay

The room was gross. Carpet and couch with nasty stains. I didn’t even want to sit on it. The lamp shade and curtains were ripped. No refrigerator in the room. TV was old with crappy reception. It was a terrible stay. I do not recommend anyone to stay here.

Partner

6/10

Pleasant

11 Feb 2026

Harold

The staff were wonderful the bed was terrible there is a trough running the length of the mattress we both rolled to the center and my back is in pain because of the bed

2/10

Poor

21 Jan 2026

Weegee

Everything about this hotel is ok I didn’t appreciate how I was handled by the manager there system had an era that I have to pay for my card was ran and charged and approved for several nights but somehow they’re saying no payments was received after about 8 or 9 days

Family_with_children

8/10

Excellent

09 Jan 2026

Jed

Nice staff / very accommodating

Business Self

4/10

Poor

08 Jan 2026

Lisa

The room I stayed in (Rm# 210 off Hill Rd) had an old cigarette odor to it. The batroom floor and at the sink looked old and it doesn't match like they just replaced it with anything. The bed was the worst. It was obvious that the springs in the bed are shot! I had the worst nights sleep there due to the bed alone. This is getting to be like an old trucker stop or drive-in motel.

Business_and_leisure Partner

8/10

Excellent

02 Jan 2026

Martha

The room was very clean and the staff were all amazing, especially the maid staff.

Leisure Family_with_children

6/10

Pleasant

02 Dec 2025

Christopher

The lobby and staff were friendly and accommodating, even though I had booked last minute. The rooms and furniture were outdated and could use a remodel (I believe this is underway). I would recommend this place for a last minute booking. Looking forward to returning after the construction is completed.

Leisure Partner

2/10

Poor

01 Dec 2025

Joseph

Services we paid for we didn't receive. We should get some kind of refund. Bed were never made. I even went down and asked and they assured me it would be taken care of. Asked for a working coffee pot, never received it. Expedia should let people know how run down the hotel is. Curtains torn, spackle on the walls

10/10

Exceptional

30 Nov 2025

Montoya

The room was great. So was the rates.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Kelly

Everything

Partner

2/10

Poor

17 Nov 2025

MIKE

The hotel is not in good condition. Elevator was not working, pool was closed, hot tub was closed, cafe was closed, room was dirty, phones were not in working order, and I found I had no towels when I used the shower. Staff seemed overwhelmed. Would not recommend or stay there again.

2/10

Poor

11 Nov 2025

wayne

The room was dirty and had a foul odor. There was trash left in the garbage cans in the room also a disposable razor was left laying in the shower. The curtains were torn and didn’t block out the lights from the parking lot. I was in room 107. I was thoroughly disappointed in the condition of the room and will not be staying there again.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Jauneysa

Yes

10/10

Exceptional

06 Nov 2025

Robert

The front desk staff and hotel manager were great at accommodating us. They also found us a great, reasonable ride to the airport with Bo.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Greg Noel

Wifi was unreliable. Staff was friendly

Business Self

2/10

Poor

27 Oct 2025

Renee

Everything but the front lobby was old and dicsuu

4/10

Poor

27 Oct 2025

Rodney

The swimming pool was not in operation. If there was a hot tub, it was probably not in operation either. We didn't know this until we arrived to check in. We were told the Courtyard Flint was under construction; however, there was no evidence of construction, except for the swimming pool not being in operation and I observed a sheet of drywall on the floor in the stairwell. The curtains, in both the bedroom and the living room, had several horizontal rips/cuts/tears in each curtain. The shower shampoo was broken off from the shower wall. The shower body wash would not open. And the housekeeper's broom was placed upside down in the cart, which required my walking eye level past the broom bristles. With the exception of the bed, all of the furniture was extremely scratched up and worn, including the sofa's cushions which sunk in the center of the sofa. Our friends, in Room 222, expressed they had the same complaints regarding their furniture. I did not envision these conditions are what I expect from a Marriott property, even if it was purchased by Marriott.

Partner

2/10

Poor

19 Oct 2025

Rhonda

Bed table had candy and chip used wrappers in drawer. Turned over bed pill and had live roach or stink bug on it. Hair in shower.
Staff offered to switch but same bed size was not available. Said manager was not there and probably would not be there Sunday either.

Room did not have usb, etc. -charged phone by plug-in socket. Just not up to Marriott standards in my opinion.

Leisure Friends

4/10

Poor

19 Oct 2025

Christopher

Don't advertise a pool and hot tub if you don't actually have it. If it's down reach out to your guests or post on sites they'll be closed. Upgrade your mattresses too. I'm not sure that we would ever go back.

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Jesse

Nice room, friendly & helpful staff.

Business Pet

2/10

Poor

05 Oct 2025

Robert

I don’t even know where to begin. Our stay at the Courtyard Flint by Marriott was a complete disaster from start to finish.

The pool was under construction, but that wasn’t mentioned anywhere during booking. Hallways and stairwells were littered with construction materials, dust, and debris — it looked more like a job site than a hotel. The entire stairwell reeked of marijuana, and the smell carried into the hallways.

When we got to our room, things somehow got worse. There were visible stains on the box spring, and no sheet or cover on it — just bare, grimy fabric. Towels had hair on them, and there wasn’t even a basic bar of hand soap in the bathroom. Our window had been left wide open, the screen was bent, and several stink bugs were crawling around inside.

It honestly felt like no one had inspected or cleaned the room before we arrived. Between the filth, construction mess, bad smells, and general neglect, this property is nowhere near Marriott standards.

We checked out feeling disgusted and disappointed. Do yourself a favor and pick any other hotel in the area — this one needs a full renovation and management overhaul before it should be open to guests.

Friends_and_family Family

2/10

Poor

28 Sep 2025

Teri

We got to the hotel at 3:40 pm to check in and the desk clerk had to go and check if our room was ready. She came back and said they did not have the room we reserved available so we were put in a smaller room. It took over 20 minutes to check in. The pool was also under construction

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

Shagufta

They were going through renovations so dusty

Friends_and_family Friends

6/10

Pleasant

21 Sep 2025

Patrick

I was not made aware by Expedia or the hotel before check in or booking for that matter that the hotel was under going a remodel. This meant amenities I was told were available like the pool, hot tub, or even ice machines were actually not. Rooms were okay but with old furniture and paint flecks on the floor giving a uncleaned appearance. The AC unit had mold growing on the vents as well. All can be supported with photo evidence.

Leisure Family

6/10

Pleasant

20 Sep 2025

Paul

Property was under construction and had issues with room available. Even though I had prepaid. But they accommodated me

Leisure Self

8/10

Excellent

19 Sep 2025

Larry

It suited our needs

6/10

Pleasant

17 Sep 2025

Ryan

Had ants all around the sink, bathroom wasn’t terribly clean when we got there, but the pillows were great! Also lots of construction now so giving the benefit of the doubt to some of this.

Leisure Partner

4/10

Poor

15 Sep 2025

Dennis

They are in the midst of upgrading the rooms. I had to switch rooms to huge room with nothing but a bed and TV. Had a friend come over and the bar was closed early, about 8 PM. Went up to my room and there was a piece of paper stating I had no water so I had to move. Inconvenient for me and the friend, they left and told me good luck. Bad experience for my 50th class reunion, will not be going back to Flint anytime soon

Leisure Self

2/10

Poor

13 Sep 2025

Samone

Horrible. Dirty, stains, non working, old. Nothing upgraded definitely NOT a courtyard

Business_and_leisure

2/10

Poor

09 Sep 2025

Clyde

I spent one night in this property! It did not have the amenities that was advertised online, therefore I had to leave this place and seek shelter elsewhere! I will to requesting a refund for the rest of my money! No pool, no breakfast and the hotel was under complete renovation! Buyer's beware before you book online!

Business

6/10

Pleasant

08 Sep 2025

Richard

was disappointed that there was neither a fridge, or microwave in the room, instead was an unnecessary pull-out sofa.

Leisure Self

2/10

Poor

07 Sep 2025

Tracy

Property was under construction. Received multiple room changes due to bedbugs and nonfunctioning toilet the pool is under construction. Zeric H was an outstanding guest host. Extremely accommodating.

2/10

Poor

06 Sep 2025

Nicole

Staff was friendly. HOWEVER, when I got my room I walked into a dirty room & the bed was a mess. When I went to front desk she asked if it was just the bed & said she'd go make it. Then when she came back asked if the cup of water in the bathroom was mine. I said no & she said can you throw it away for me then? Clearly the room wasn't cleaned & wasn't offered a new one.

Business Self

4/10

Poor

04 Sep 2025

Mahdia

Staff was rude. Pool was broken. Since it was an emergency booking, what marriot doesnt have a mini frig or a microwave. It felt like a motel 6. No essential amendities. Very very disappointed.

Leisure Family_with_children

2/10

Poor

03 Sep 2025

Nannette

Hotel is horrendous. Room never got cleaned during our 4 day stay, towels not replaced , sinks weren’t cleaned promised room would be cleaned the just brought towels, emptied trash, never changed sheets or made bed never cleaned the sinks. Curtains were ripped, windows had something on them.

Partner

4/10

Poor

01 Sep 2025

Gregory

Nothing

10/10

Exceptional

30 Aug 2025

Jessica

Staff made the experience and stay the best. I truly appreciated how attentive they were. The hotel mini store is well stocked.

2/10

Poor

28 Aug 2025

Oumar

Complete Disaster - Stay Away

Got double-charged. Despite paying through Expedia they charged my wife's credit card the whole week stay again. Staff first said \"yeah we see it, sorry that receptionist was new and she made a mistake. it'll reverse automatically.\" Later claimed they couldn't see any charge. After hours of arguing with 2 mangers across our week stay there, the bank literally confirmed the charge to the manager - and he STILL denied it. And then asked me dispute it myself. I did. Have to wait 60-day for a decision on my money and might not be refunded.

But wait, there's more:
Pull-out bed was disgusting - covered in stains. Construction everywhere all week - pool torn apart, gym wrapped in plastic, outdoor areas covered in debris. Couldn't use any amenities we paid for.

But to be fair: the room (other than the pull-out) itself was fairly clean as well as the bathroom, and the lobby wasn't bad.

TLDR: Pros: Clean bathroom, decent lobby Cons: Double-charged me, confirmed the mistake, then denied it. and kept lying about it, disgusting bed, construction blocking all amenities, terrible customer service

Business_and_leisure Family

2/10

Poor

21 Aug 2025

Miriam

Property was under renovation which was not disclosed. Construction materials littered the corridor where our room was. Unsafe and a fire code violation. Light over bathroom sink only worked sometimes. No maid service even though we asked for it. We had to get our own clean towels from the desk. Horrible experience.

Leisure

2/10

Poor

19 Aug 2025

Andrea

After getting checked in, I Then saw they were under construction. The pool is closed, also under construction.
I had a mattress that had holes in it and was stained with a mattress cover that was from 20 years ago and one set of sheets. I asked for two sets of sheets to put on additional to put over the nasty bed that was probably taken off of the corner in Flint. No one would ever bring sheets. I ended up breaking down and going to Meijer and buying sheets and a mattress cover.
The floor was wet in all spots where u would access the bed and the walkout patio. The bed was damp and the sheets also were. The couch was broke down so bad, you mind as well have sat on the floor.

Self

2/10

Poor

16 Aug 2025

Quanika

small bugs in room on the dresser next to bed and on the bed.

Leisure Family

10/10

Exceptional

12 Aug 2025

William

I liked that everything was convenient

Business_and_leisure Partner

4/10

Poor

11 Aug 2025

Jeff

Charge extra for breakfast? Why?

Leisure Self

10/10

Exceptional

08 Aug 2025

Lynette

The room was good. Seen a couple of ants but overall, not too bad. The staff was excellent and super nice.

Friends_and_family Family

2/10

Poor

05 Aug 2025

Feleca

I checked in on Thursday, expressed my feelings about the conditions and was told all the rooms were the same. Left Sunday after finding new accommodations. At this time no one had ever come to clean the room! I’m pretty sure there was blood on the curtains, bathroom shelf was broken and just lying there. Got up Friday morning and the human trafficking police were outside. The scariest stay ever! I couldn’t rest at all

Business_and_leisure Self

2/10

Poor

05 Aug 2025

Christina

The staff member at the front desk was very courteous and apologetic because the room I initially booked was not available. Asked for 2 beds but got a King with sofa bed. Very disappointed
The pool was down, and the bathroom was dirty. Housekeeping was knocking on the door at 9am when checkout time is noon. Terrible experience

Leisure Friends

2/10

Poor

15 Jul 2025

Billy

Very unhappy no fridge or microwave in my room old outdated hotel.garbage in the parking lot no amenities. I would never stay here again

Leisure Self

4/10

Poor

02 Jul 2025

Verified traveler

Run down room

Shower curtain had mold all over it. The bed sheets looked like they were not clean. The window curtains were ripped. Lamp shades were ripped. All the mirrors were not cleaned. Very disappointing we have stayed there for years . The hotel was very run down.

Friends_and_family Family

6/10

Pleasant

01 Jul 2025

Jeffrey

Internet and television were inconsistent. Room and facilities were otherwise comfortable and clean, and despite being in sight of a highway, the room was pleasantly quiet.

8/10

Excellent

30 Jun 2025

Bobby

The front desk staff was great.

Leisure Self

4/10

Poor

28 Jun 2025

William

Room was clean but no microwave, definitely dated hotel. Hot tub didn’t work, was a cold tub. Didn’t serve breakfast until 7:00 a.m. when most people are already up and gone by then, so to have a complimentary breakfast doesn’t really do any good by then

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Ann Marie

Friendly staff

Leisure Family

10/10

Exceptional

22 Jun 2025

David

Good accommodations..
Local was good.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

DeQuandre

Great Quality room. Nice guest service agents. Very helpful and informative. I would recommend to anyone in the area. Very nice!

Business_and_leisure Partner

2/10

Poor

18 Jun 2025

Crystal

The room was disgusting! There was a dirty sock, not ours, underneath the curtains full of dust so it had been there a while. The top of the heater/air conditioner was full of stains. Place was just absolutely filthy

Friends_and_family Family

6/10

Pleasant

05 Jun 2025

Matt

The rooms are very outdated and all the furniture is stained with dirt and the room had just a musty smoke smell like they used to smoke in the room

Leisure Family

8/10

Excellent

19 May 2025

Eboni

Loved the stay However my son has asthma and the chlorine for the hot tub was too strong. I am a swimmer but I mentioned it to the front desk employee, she stated she will get it looked at.

4/10

Poor

19 May 2025

Courtney

I had high expectations for this property as it is a Marriott property. Unfortunately when I opened the door to my room I was blown away with a harsh stale cigarette odor. Because I was there alone with two young children I just opened the window for fresh air. But the window screen was broken so we couldn’t keep it open long. And later when I put my baby in the bathtub he had two different strands on hair stuck to him that had come out of the tub. Gross!
Over this stay was not great!

Leisure Family_with_children

4/10

Poor

18 May 2025

Christine

The property is old and disgusting. No breakfast and the pet fee was insane. Pool was gross but I didn't use.

Leisure Pet