Name: Thainstone House Hotel
Address: Inverurie, Inverurie, AB51 5NT, GB

8/10

Excellent

29 Jul 2026

Ian

Wine was ridiculously expensive. £23 for two glasses!

4/10

Poor

27 Jul 2026

Ken

We booked dinner for 5.30pm as we attending a show at 6.30pm. The night before we were contacted to dsy we couldn’t eat them as they had a wedding. We ending up buying food and eating in our pretty small room.
When we arrived back from our show at 9.45, we were told the bar was closed so we couldn’t get a drink.
Disgusted and very unhelpful

4/10

Poor

26 Jul 2026

andrew

the staff were excellent if you could find them one person doing check in and running the bar remembering the hotel was full for a wedding breakfast food excellent but no staff and the food kept running low eggs bacon etc AND AS FOR THE HEAT NO AIRCON SOME ROOMS YOU COULD NOT OPEN THE WIDOW OR JUST OPEN THEM EVERY GUEST COMPLAINED THEY GOT NO SLEEP IT WAS UNBEARABLE this used to be a beautiful place now am sorry to say awful but the grounds are beautiful I well never stay there again waited one hour to get a pint and i was the only person at the bar

2/10

Poor

26 Jul 2026

Mohaned

Room was like never been cleaned for ages, rotten tea bags inside mugs and glasses were stained.
Floor and carpet very filthy.

8/10

Excellent

25 Jul 2026

John

Lovely hotel and great location for travelling.

10/10

Exceptional

24 Jul 2026

John

Great base for us while attending a wedding close by

10/10

Exceptional

22 Jul 2026

Anna

Our stay was perfect, the amenities were nice, food was delicious and the staff was exceptionally welcoming.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Irek

The only reason i gave this hotel four stars is that i had to go for the cheapest room. Had only one Tiny window and that doesn't help if you need light for work. I'm sure more expensive rooms were great, I just didn't had a chance to experience it. Restaurant was outstanding. And staff ... beypnd expectations. They will go not only an extra mile for you, but ten miles. I felt welcomed and important.

Self

10/10

Exceptional

18 Jul 2026

keneth

The room we had was very spacious, I loved the character of the building, the staff were brilliant and very friendly. Will definitely be back.

Partner

6/10

Pleasant

16 Jul 2026

Richard

Rooms are clean and very well appointed.
Mixed bag of staff, ranging from keen, knowledgeable and helpful to disengaged.
Breakfast at best was just OK, nothing outstanding or memorable, with a very limited range of breads.
Bar person Laughlin was excellent, but poor stocks of both mixers, wine and liquors left him struggling to satisfy basic requests. Evening meal was consumed in the bar area, which was fine, food was very good and a great range on the menu.
Mixed feelings on the quality of stay, so giving a 3 from 5.

Self

10/10

Exceptional

16 Jul 2026

Mayghan

Phenomenal stay at Thainstone House. From the food, to the spa to the incredible staff it was beyond perfect. Thank you so much for making our stay wonderful!

Partner

8/10

Excellent

12 Jul 2026

Robin

Breakfast at £16.50 a bit steep

Self

4/10

Poor

10 Jul 2026

Robert

We booked a Deluxe room with the bonus of EV charging on site. Except there wasn't as they didn't have a contract with a supplier.The room was on the ground floor directly across from other rooms, approximately 4 metres away, with windows facing each other, with a walkway between so there were people walking past the room regularly. The room was also about 10 metres from the drop off point for deliveries to the hotel and the bins as well. Our first morning there was a delivery, starting at around 7. Woke to the sounds of a truck and deliveries being made. Not the only noise problem either. There was another bedroom above ours - guests walking around, toilet and shower noises - all clearly audible. Possibly because there was a poorly fitted hatch in the roof of our room, with gaps, holes and areas not painted. That was probably done to fix a previous flood from upstairs - evidenced by the obvious damage on the bathroom ceiling and the small patch of black mould still there. It may also explain why the extractor fan in our bathroom wasn't working. The mould on the ceiling partnered the mould on the bottom of the shower screen. There were a number of other small defects around the room, too many to list here. Thought to ring reception but that wasn't going to work when the phone in the room was clearly only for display - didn't even have a connector on the end of the wire so it could be plugged in. Staff were unable to help with a room change. Overall a poor, tired, hotel.

Partner

10/10

Exceptional

08 Jul 2026

Graeme

Good hotel with leisure facilities .Definitely recommend this hotel

Friends

10/10

Exceptional

05 Jul 2026

Stephanie

We loved our visit! We stayed for one night with our dog, and felt welcome and taken care of. As we visited in July, the hotel was in the warmer side, but thankfully the windows in the bedroom opened and there was a small fan provided that we made use of. Dinner and breakfast was excellent. Because we had our dog with us, we were sat in the club room, but we were very happy with the service we received here, and were very comfortable at our private table overlooking the estate. The leisure facilities were very clean and had everything you need for a workout, swim, or sauna. Overall, very happy with our stay and would happily return! Only regret is not having stayed an extra night!

Partner

10/10

Exceptional

01 Jul 2026

anne

Everything about this hotel is outstanding from the location to the Hotel itself.
The staff are lovely the food exquisite.

Self

8/10

Excellent

15 Jun 2026

Brian

Comfortable stay and such helpful staff.

Partner

4/10

Poor

29 May 2026

Kevin

The room was reasonably clean but looked very tired and dingey, shower head holder was broken and when using rain shower,bath screen too short and flooded the bathroom floor.
Have stayed in a lot better for a lot less!!

Partner

4/10

Poor

24 May 2026

david

We arrived at Thainstone Hotel on Saturday late afternoon . We asked to book our meal for supper as we were going to a show just across from hotel , as the show starts at 7.30 , we needed to book a meal a bit earlier , the receptionist said we can’t serve meals till 7.30 as there is a wedding in process.
She said she will ask the chef but he said no . Even a sandwich would b better than nothing , but no . She said she couldn’t even offer a bag of crisps as they hadn’t any of them either..So we had no supper. This stay was supposed to be a special treat as we had just had our 47th wedding anniversary. In the morning we were supposed to have showers , I put on the shower , but or the time I got the right temperature the bottom was full of water and black stuff was coming out of drain , so that was no shower for us both . On the good side breakfast was really good . But for £163.99 and 4 Star we was extremely disappointed .

Partner

10/10

Exceptional

18 May 2026

Mark

A night away with a great breakfast

Partner

10/10

Exceptional

17 May 2026

Amanda

East check in and check out. Breakfast is superb!! Staff all really nice. Excellent facilities and room size was fantastic. Clean room and facilities.

Partner

10/10

Exceptional

14 May 2026

anne

Fantastic hotel great staff friendly helpful.
Food was excellent, came in a solo trip with my dog .
The grounds were something else . Can’t wait to go back x

10/10

Exceptional

09 May 2026

David

Great staff. Very helpful with everything we needed. Loved the breakfast.

Family

8/10

Excellent

09 May 2026

neil

Bar was lacking a good sellection of malt whisky and they dont have the correct glasses for each drink. No dedicated bar person and the bar closed at 22.30pm

Friends_and_family Friends

6/10

Pleasant

18 Apr 2026

Sue

The place is picturesque and it could be so much more if they put effort in. The bed was comfortable but not the pull out bed. The breakfast was ok, staff was very limited sometimes you were waiting half HR for a seat when really there were not that many guests. The pool had some work done and the saw dust was sitting on the side for two days. Shame as it a lovely building.

Family_with_children

10/10

Exceptional

14 Apr 2026

John

We loved the stay at Thainstone. Extremely good value considering the pool and gym are included. The room was described as 9 square metres. It was much bigger than this. Breakfast was very good

Partner

8/10

Excellent

12 Apr 2026

Isobel

The breakfast was 1st class on both hot and cold selection and presentation was lovely.

The room was missing modern essential of bedside sockets for phones

The mocktails were very dull indeed

Family_with_children

4/10

Poor

10 Apr 2026

John

Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed.

The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order.

Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them.

Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice.

Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers

Friends

2/10

Poor

09 Apr 2026

Alleyne

This “spa” hotel has no right to be called that. The leisure facilities were disgusting. When I arrived I was met with an employee complaining that she wasn’t at work but had to clean up as it hadn’t been done. There were wires hanging out of walls, broken wood in the changing rooms, wet paint on walls and doors. Zero warning signs! Broken tiles everywhere and the swimming pool was mouldy and had broken tiles on the steps entering the pool and a hole next to the jacuzzi where someone could easily get a foot stuck. Steam room- gross! Sauna was dirty and broken, rotting wood with visible nails sticking up! Outside the hot tub was empty and not working. The list goes on and I don’t have enough room to write everything!
The nappy bin was stinking and clearly wasn’t emptied regularly!
The gym had new equipment but again, dusty and dirty.
Absolutely shocking! I complained to the manager and she made excuses for everything! We told her it was dangerous to even open the facilities to the public! If this was being inspected it would have to be closed, I’m certain of it.
We got shown to our room which was in the roof. There was an awful damp/mould patch above the bed on the sloping ceiling. Creepy pictures and rotting windows! This room should not even be used until the ceiling was fixed! We moved to a different room and had a neighbour with a barking dog!
We have photos! This hotel needs to close or have a massive renovation. Awful and ruined our day and night!

Partner

2/10

Poor

09 Feb 2026

Barry

What should have been a special, long-overdue break turned into a complete disaster.

My wife and I were evacuated in the middle of the night due to a gas leak—a genuinely frightening experience. We were abruptly forced out of the hotel with no proper reassurance or handling of the situation, which alone is unacceptable.

We were offered “alternative accommodation,” but it did not have the same facilities or standard as what we had paid for. Given the circumstances and the time of night, we chose to make our own way home instead.

This was our first time away since having our son, and the trip was completely ruined.
To make matters worse, the hotel has refused any refund or compensation, despite the stay being cut short due to a serious safety issue entirely outside of our control. That response speaks volumes about how they treat their guests when something goes wrong.

Safety concerns, a ruined stay, and zero accountability. I would strongly recommend looking elsewhere if you value basic duty of care and customer service.

Partner

4/10

Poor

01 Feb 2026

Michael

We were evacuated to a Holiday Inn in Westhill at early morning because of a gas leak. The staff were most helpful, the breakfast the previous morning was sufficient. As we are both in our eighties was quite stressful. Ann

Leisure Partner

10/10

Exceptional

21 Jan 2026

Will

Staff were fantastic. Food great and room was very clean

Business

10/10

Exceptional

19 Jan 2026

Brian

Staff were all lovely, both evening meal and breakfast was great. Big menu with lots of choice for breakfast.
Room was lovely and the most fantastic powerful shower I've ever had

Partner

4/10

Poor

08 Jan 2026

william

Staff where very good, amenities terribly, closed bar and restaurant at 6pm, on 31/12/25, everything was geared for there ball, (which was a shocking price of £90 plus), room was noisy with coughing from gent next door every few minutes, people walking and moving above, doors creaking and banging every time people coming and going, asked for another room, told there was none, if you wanted a drink you had to ask receptionist, who then showed you the room to sit in which only had 4 tables but not enough chairs, they opened a door in the room, and what was there a BAR, got chairs, then they locked door, after getting our drinks, not enough staff on duty, and a staff member said the same thing, had a meal in restaurant on New Year day, with no heating, people sitting with coats on. There was a log fire with plenty off logs, when asked why was it not on, said it doesn't put out a lot of heat, have a picture of a guy with his hoody top up over his head, he was sitting at the back of us, will definitely not be going back there, staff where very friendly and helpful, but where run of there feet, i would imagine the people at the ball had a good time, at the expense of the people who did not go.
Happy New Year to all that where there.

Partner

10/10

Exceptional

04 Jan 2026

Ewan

Staff were incredibly nice and helpful, especially Fay (hopefully I've spelt her name correctly).
Food is brilliant and the bar area is such a nice place sit. Only thing I would maybe say is the lighting in the restaurant is quite bright but that is being a bit pernickety. I would highly recommend staying there. I very much doubt you'll find better in the area.

Leisure Pet

10/10

Exceptional

01 Jan 2026

Jacqueline

Staff very courteous.

6/10

Pleasant

31 Dec 2025

Laura

Staff could be better trained, i spent our whole break trying to get our room charges correct, after 1.5h today i finally was able to get it correcf.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Edward Murray

The waiting staff and bar staff were fantastic, Friday nights food was amazing, and the staff were extremely attentive to my wife’s GF need. Saturday night seemed to be a nightmare for the staff as the kitchen was slow.

Partner

6/10

Pleasant

22 Dec 2025

Jacqueline

I booked a classic room with King Bed but the bed was a double and not what I paid for. The toilet seat was loose and falling off and the towel radiator was falling off of the wall. This was reported to reception on check out.
The bar service is poor with the bar regularly left unattended.
The breakfast is excellent as are the staff in The Green Lady restuarant. Unfortunately the other issues let the hotel down on this occassion

Partner

6/10

Pleasant

22 Dec 2025

Euan

Very quiet, sure the room I was given was not what I booked.

Business

8/10

Excellent

20 Dec 2025

Cara

Full Scottish breakfast which my husband had was lovely but I had the poached eggs & they were not fully cooked & snotty. I did not complain as the continental selection was also lovely so just happily had that

Business Partner

10/10

Exceptional

19 Dec 2025

Brian

Comfy bed and grrst breakfast/ service

Business

10/10

Exceptional

18 Dec 2025

Paul

Lovely room, friendly staff, excellent swimming etc facilities.
I even had a game of snooker on the full sized table.

Business

10/10

Exceptional

17 Dec 2025

Amanda

Very clean room, room was extremely spacious and loved how it was decorated. We ate at stockmans bar, not too much food options but what we had was really nice. We had drinks and used the snooker table and sat in the drawing room with the fire on which was lovely. The pool and gym were both really good. All staff were lovely and polite and friendly. Breakfast was very good as well with good choices of food. The only issue we had was the fire alarm going off at 2am because someone had set it off during a shower we were told. Apart from that, we had a lovely stay and would go back.

Partner

10/10

Exceptional

16 Dec 2025

Allan

It was very relaxing, staff very helpful and pleasant. The spa and massage was so relaxing great. I would recommend it.

Partner

8/10

Excellent

15 Dec 2025

Allan

Our stay was very brief, arriving very late and checking out after and early breakfast so almost unfair to rate anything other than the room was clean and comfortable. We had picked the cheapest double room due to nature of our stay but still didn't lack any of the normal expected amenities. Breakfast was very pleasant with a nice choice and cooked to order hot food with a cold buffet. Ideal. Lovely setting in woodlands and safe car parking for sports car. We intend to stay for longer next time we visit.

Partner

10/10

Exceptional

12 Dec 2025

Arlene

We were stay for a friends wedding, lovely hotel and we will definitely stay again. Staff were friendly food was good and facilities very clean.

Partner

6/10

Pleasant

10 Dec 2025

Paul

Rooms are tired and very noisy from the corridors and rooms around, there seems to be very little sound insulation. Staff are friendly and helpful but the restaurant menu is very limited and even then had unavailable dishes. Breakfast was excellent

Business

10/10

Exceptional

05 Dec 2025

John

Excellent venue and location, the country manor house has not been lost in the considerate conversion to a hotel

Good size room and a decent firm bed

Breakfast was most excellent and set me up for the day ahead

Friendly and welcoming staff

Self

8/10

Excellent

29 Nov 2025

Neil

Overall a good hotel but just let down in a few places. The dog goodie bag was super with ball, chew and poo bags. The rooms are just in need of a bit of TLC with some patches of wall needing fixed and there was no TV signal ??

Food was good and staff very helpful.

Partner

6/10

Pleasant

29 Nov 2025

Malcolm

Beds very comfortable but in need if dine TLC in the rooms. Staff excellent

Leisure Partner

8/10

Excellent

28 Nov 2025

Mary

Staff v friendly and efficient. Dinner and breakfast perfect. It was lovely to use the dining room and drawing rooms with the log fires mid week. The swimming pool and spa an added bonus.
The fifth star might have been earned if the bathroom black damp on the window had been better sorted?

Partner

6/10

Pleasant

23 Nov 2025

Howard

Staff great, breakfast OK Bed comfortable but the room was terrible (209).
Plaster coming off the bedroom ceiling, bathroom - toilet seat broken, would not stay up and moved, bath surround broken and bath itself had big chunks of enamel missing.
Wi-Fi didn’t work and the television would only show some channels. BBC ones were highly pixilated and unwatchable. Carpet in room wrinkled.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Gary

Friendly staff from beginning to end. Cosy, comfortable room, and great breakfast.

Business

6/10

Pleasant

16 Nov 2025

Karen

I was just an over night stay for a wedding at a different location the room was average but pricy the radiator in the bathroom was hanging off the wall,the shower cubicle was a bit too small for my husband but over all it was okayish didn’t feel luxurious but a beautiful location

Leisure Partner

6/10

Pleasant

14 Nov 2025

Tanya

Rooms are tired need upgrading.
Leisure facilities are mixed- jacuzzi out of order changing rooms no locks working on lockers. No soap in dispensers. Pool was good as were steam room and sauna.
All staff were great
Food was excellent
Service a bit slow and got our wine order wrong.
Public areas were nice.
I would go here again for a meal but nothing else.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Richard

Room was clean, shower was super hot (excellent) and bed comfy

Business

10/10

Exceptional

11 Nov 2025

A L

Lovely clean, spacious room with good facilities. The staff are welcoming, friendly and atentative. Beautiful hotel and the food was excellent.

Business

10/10

Exceptional

29 Oct 2025

Sean

A nice welcome treat to see tunnets tea cakes, coffee was fresh and presented lovely.
Manager was very friendly and went out of her way to make sure we were happy.

Business

8/10

Excellent

29 Oct 2025

Liz

Lovely room and shower. Friendly staff. Easy check in and check out. Pancakes not very fresh and juices not replenished but otherwise was very good breakfast.

Partner

10/10

Exceptional

20 Oct 2025

Elizabeth

Love this hotel. The service is outstanding. It’s a little bit shabby chic but this adds to the charm.

Partner

8/10

Excellent

15 Oct 2025

Tracey

Very good service, clean. Bar lovely and food delicious.

Leisure Partner

10/10

Exceptional

15 Oct 2025

GARY

Excellent facilities with plenty space in the room

Leisure Family_with_children

6/10

Pleasant

11 Oct 2025

Glen

Bar was a total disaster on this visit lack of staff and product.???

Leisure Partner

8/10

Excellent

11 Oct 2025

Sophie

Room was clean but very dusty and requiring some painting/cracks covered but overall extremely well decorated & modern! Breakfast was nice but jucuzzi out of order

Self

8/10

Excellent

11 Oct 2025

Lynne

Beautiful quiet surroundings and nice period features in the main areas of the hotel. Staff polite and helpful.

Leisure

8/10

Excellent

07 Oct 2025

Mr John

Bit of a mixed bag here. For first night given a room which on asking for upgrade was informed hotel too busy on our second nights’ booking so wasn’t possible. On getting to our given room for the two nights, happened to notice an unconnected electrical cable sticking out of wall just below heated towel rail and then became even more critical of this room. However, having been informed previously of no other available options, waited till next morning and, with a different receptionist on duty, asked again about change of room and pointed out the cable problem and two or three other problems encountered with the room and after some investigation another room was available on upgrade which we welcomed and took immediate advantage of. What a difference when we entered a lovely Junior Suite and thoroughly enjoyed the rest of our stay at Thainstone.

Partner

8/10

Excellent

04 Oct 2025

Anne

Beautiful setting. Outdoor jacuzzi enjoyable. Staff helpful and efficient. Beautiful old building but needs a general maintenance. Damage to ceiling of our room not seen to also damaged bath panel just left and supposed to be deluxe room 209 ! Also very elegant dining room with big chandeliers but to my horror most chair seats in dining room very dirty and stained which ruined the ambience. No allowance made for disabled clients many stairs from door to main hotel and also to lower rooms. Also no handrail on lower stairs.

Leisure Partner

6/10

Pleasant

01 Oct 2025

D J Allison

We always love to stay here, but this year there has been a lot of changes that has taken away the spark for us.
Still a beautiful place, but the usual atmosphere when you walk in with the music (which is now not playing) use to be magical.

Partner

8/10

Excellent

22 Sep 2025

Douglas

Once we had navigated the A90/A96 junction finding the Thainstone Hotel was easy

Leisure Partner

6/10

Pleasant

19 Sep 2025

JOHN

The room we were allocated was not what we thought we were booking as seen on the Expedia site when we spoke to the receptionist we were allocated the proper room without any issue and with a pleasant nature so full marks for this service .
The room although better, still had some issues which can be addressed with a coat of paint especially in the bathroom ,Unfortunately it does not have very good soundproofing as when the bathrooms are being used in the adjacent rooms and the rooms above its possible to hear the shower running and the water being flushed away not too good if the other residents have an early start .
the bar prices are a wee bit on the steep side I am afraid

Leisure Partner

4/10

Poor

16 Sep 2025

Sheila

Property was lovely as were the grounds. Not far from Aberdeen airport. But the length of time it took to serve breakfast let the hotel down. Unsure if we would return.

10/10

Exceptional

16 Sep 2025

Carol

We had a lovely stay pool facilities a real bonus thank you

8/10

Excellent

02 Sep 2025

Lynette

Enjoyed our short stay but refreshment tray in room very limited

Leisure Partner

8/10

Excellent

01 Sep 2025

Kirsteen

Lovely hotel.

We enjoyed our stay, but unfortunately we had 2 dogs outside our bedroom window barking in the evening and again in the morning. There were no rooms available that we could move to, so had to put up with it. Staff did try to find the owners and speak with them.
Unfortunately, the coffee had run out in the bedroom, only one biscuit and no drinking water in our room,
The spa pool is tired but still enjoyable. We missed being able to sit/lie in the pool area, but I suppose there’s not much space for chairs by the pool. We were disappointed hardly any drinks available beside the pool, also warm to drink.
Breakfast was amazing!! We enjoyed a game of draughts, and the hotel itself is beautiful!
Just such a shame we had such a noisy room.

Partner

10/10

Exceptional

01 Sep 2025

Michael

Chill out break

Our stay was great from really nice room, staff welcoming, great facilities and lovely food.

Partner

4/10

Poor

24 Aug 2025

Michelle

Needs a renovation. The building is very nice, but it has not been well kept.

Leisure Self

6/10

Pleasant

22 Aug 2025

DAVE

Great location upgrade if you take your dog

I can say the staff were always on hand, the price was very competitive and the location is perfect for relaxing or visiting Aberdeenshire. I would stay again, however i would not stay in the small room it was far to small for a coupleand our small dog and made the 4 nights stay very difficult. We decided to cut short our stay because the price difference between our room and upgrade was almost double. There are also a few things to be aware of dogs are not permitted in the restaurant, which is fair enough, so we drove to Inveruruie each morning for breakfast and eat out for all meals, however some guest did leave their pets in the room and we experienced barking which did set off others. Maybe this could be easily fixed, but we found out at checkout that we could have eaten in the bar area which had we known this and other guests, may have done?
The pool and gym are good addition but small.
As this is dog friendly your experience relys on other owners thoughtful and respect of other guests and there is plenty of grounds to excersise your pet.
All in all this location is ideal for visits and good value, I,d recommend booking a larger room and speaking to the staff who will always speak to owners should they leave un attanded dogs in rooms,

Partner

10/10

Exceptional

17 Aug 2025

Thomas

Beautiful hotel

Leisure Family

2/10

Poor

16 Aug 2025

James

Avoid the restaurant for dinner. Extremely poor.

The bed was so comfy. Thank you. The pool was tired, the lockers didn’t work, the restaurant was like faulty towers, to the point we walked out as the food was so late and disgusting when it arrived. We had order a takeaway. The positive was the amazing service from the receptionist on duty.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Hannah

We had a lovely stay for two nights. Was lovely, quiet and staff were excellent. We arrived to a lovely dessert selection in our room which was very much appreciated. Would highly recommend if older, heritage properties are your preference (like ours)!

Leisure Partner

8/10

Excellent

10 Aug 2025

Robin

Hotel busy and no room for dinner in restaurant but fortunately managed in bar area where staff were helpful

Business

8/10

Excellent

03 Aug 2025

Andrew

Really nice old fashioned feel, had problems with shower blocking very fast and flooding floor

6/10

Pleasant

02 Aug 2025

Verified traveler

OK for a 1 night stay

Lovely place. Friendly staff. Wifi was terrible in the room. Wine prices are extortionate.

Business

10/10

Exceptional

28 Jul 2025

JOAN k

Beautiful property and excellent service.

10/10

Exceptional

27 Jul 2025

Amparo

The house is beautiful, the Staff are very friendly and
competent. The food ix excellent

Leisure Friends

10/10

Exceptional

26 Jul 2025

Lauren

Excellent priced room included use of swimming pool, solarium and sauna. Staff very attentive and friendly.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Amanda

Beautiful property and rooms. Dining options were not as advertised (only 1 open) but we travelled into town and found some good options. Staff were friendly and helpful. Pool facilities were nice.

Leisure Family

10/10

Exceptional

22 Jul 2025

Daniel

Beautiful Property & Grounds

Lovely well appointed rooms with great bathroom and amenities. Very comfortable and luxurious! The restaurant and bar area were both amazing. The concierge and the staff in general were all very professional but friendly. Loved staying at this property and my son very much enjoyed the swimming pool :)

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Andrew

Breakfast was excellent. Rooms massive also bathroom massive. Staff very friendly. Will definitely be back.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Derek

Lovely hotel but room very dark and hot. Windows too high to let air in and they were small. TV tiny! Hotel areas were lovely and relaxing but shame about the room we were given.

Leisure Partner

8/10

Excellent

21 Jul 2025

Kirsty

Staff were all really lovely and doing their best. Possibly lacking guidance from management. Breakfast service may be more efficient if we had one server looking after us. The food was good.

Room was clean, too warm with wasp nest outside window.

Partner

10/10

Exceptional

20 Jul 2025

Steven

The place was amazing!

Leisure Family_with_children

4/10

Poor

05 Jul 2025

Ken

Room for much improvement

Very slow service at dinner. Housekeeping terrible. Toilet not cleaned, dirty towels not replaced. Very little hot water one evening. All first floor areas were hot and stuffy. We had to keep a fan(provided) on all night and day to keep the temperature bearable

Partner

10/10

Exceptional

02 Jul 2025

Elizabeth

If you want a quiet break avoid room 103
In the morning at 7am you are rudely awakened by delivery’s and staff outside your room window .
Depending on who is in the room above you might hear the noise of a crowd of elephants ! No joke !

6/10

Pleasant

29 Jun 2025

Lisa

Adequate for a short stay

On arrival reception confirmed that the stay had been paid however when checking out we were given a bill and told the full cost was outstanding. We did dispute this and have records to show payment but ended up having to pay again. We will now have to wait for a refund through no fault of our own. This was a system error and have to say staff were not rude or difficult.
The room was fine in that it had all amenities needed but it was stifling hot, made worse by the small size. Each time we entered the room, there was also a smell of damp.
We ate at the hotel and the food was delicious.
The grounds were lovely.

Partner

10/10

Exceptional

22 Jun 2025

Jonathan

Great stay and nice and quiet. Staff where great

10/10

Exceptional

19 Jun 2025

Chris

Very nice property, with quiet ambience and classic style, generally friendly staff as well as nice gym and leisure options. Me and my teenage boys really enjoyed our brief stay, thank you!

Leisure

8/10

Excellent

16 Jun 2025

Kathleen

Lovely old property, well looked after. Well positioned for touring. Very professional and friendly staff. Only downside was that we had a ground floor room which proved noisy late at night and early morning because of comings and goings in the corridor outside our room

Leisure Partner

6/10

Pleasant

16 Jun 2025

andrew

Dated and over priced men’s toilets rather smelly best part about hotel was the grounds outside

Partner