Name: Crieff Hydro Hotel
Address: Ferntower Rd, Crieff, PH7 3LQ, GB

10/10

Exceptional

31 Jul 2026

Paul

Staff were amazing could not be more friendly or helpful.
Food was also amazing especially the East resteraunt.
Rooms are comfortable and have everything you could need.
Will definitely stay there again.

10/10

Exceptional

28 Jul 2026

Jane

Staff were most attentive. Room was well cleaned and high standard.

8/10

Excellent

25 Jul 2026

Marjorie

A great stay with beautiful surroundings for walking and relaxing. A family friendly venue suitable for all ages. The options of different eateries was great and the main town was an easy walk. Breakfast options were super but go early as it gets very busy.

Family

8/10

Excellent

21 Jul 2026

William

Very busy

Partner

8/10

Excellent

18 Jul 2026

Nicki

Room very hot. Place amazing

Partner

10/10

Exceptional

17 Jul 2026

Gordon

Treated like VIPs the whole stay, outstanding!

6/10

Pleasant

13 Jul 2026

Fiona

I was overall disappointed with our stay at Crieff Hydro , room was far to warm no air conditioning, had a fan on all weekend, we had a fridge in our room that blew our hot air and didn’t keep anything cold ! On checking out no one person asked how our stay was which is really bad customer service as I have stayed in numerous hotel and had a lot better service, the receptionist just asked “our room number and said nothing was charged to room ok that’s fine” and that was that

Partner

10/10

Exceptional

10 Jul 2026

Tracy

What a absolutely fabulous holiday.
Firstly I need to comend the staff who were utterly fabulous to the max.
Careen went above & beyond when I tore a ligament in my foot dancing at the ceilidh. Constantly checking on us, got me crutches from a friend to help keep the weight off it and her friendliness is outstanding.
Fionna in the Winter Gardens. First person we met on arrival & left with a new friend. She is an absolute sweetheart.
Holly at reception who helped change our room as it was too small & hot for a weeks stay.
Chloe at the restaurant area who always constantly chatted & checked on us.
Kevin in the Meikle...what a sound guy.
Daniel in the Terrace...outstanding guy.
Lynsay in the Terrace, (Usually in spa), wonderful girl.
We honestly didn't encounter a member of staff who were not amazing, friendly and nothing was an issue. Utterly outstanding.
Breakfast was lush.
We ate at the Murray Park most evenings * preferred the food choices there but food was also nice in the Terrace.
The folk driving the wee train up to the Glen were fabulous too.
Pedro is just an absolute legend too. Known him since coming to the Hydro in the 70s & 80s every year for 2 weeks with my family.
Pool was lovely and warm thankfully as we can't use them when cold.
Victorian Spa was nice. Our only issue was the added price. I wouldn't mind a small fee but thought it was a bit harsh as we couldn't afford to use it more than once plus it was busy with locals.
All in all...Can't wait to return.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Deborah

Staff were all friendly, rooms clean and food was amazing. The room furniture was shabby, the bathroom lighting was dark so not suitable for applying makeup. For the price I paid, the room was smaller than I was expecting but overall Crieff Hydro is good for a break but I would say it is more suited for families.

Partner

10/10

Exceptional

28 Jun 2026

David

Amazing for families. So much to do.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

David

Wonderful location in the magnificent Strathearn.

Partner

8/10

Excellent

27 Jun 2026

Victoria

Unsure exactly what amenities there were , no one bothered to explain. Room was stuffy; apparently place does not have AC in rooms but they did have small portable fan to plug in, which was needed. Dining options were nice.

Self

10/10

Exceptional

23 Jun 2026

Colin

Brilliant 2 night stay. Room was spotless and fresh.
All staff were super friendly and helpful.
Food was of a high quality.

10/10

Exceptional

21 Jun 2026

Connor

Amazing experience all round. Staff so welcoming and approachable. Loads of great activities for both adults and kids. Everywhere was extremely clean and tidy. 100% would stay again.

Partner

10/10

Exceptional

17 Jun 2026

fiona

Great

Partner

10/10

Exceptional

08 Jun 2026

Amitkumar

The room was a little dated and we had to get the team to sort out our thermostat in the bathroom. They were super quick to fix.
In room water bottles were not given and did not exist at the hotel.
Breakfast was good and had a great spread for everyone.
Glen activities is a must if you have children. The offroad car experience and mini golf was great for my 4 year old. The pool was good and great temperature.
Overall good stay but not sure why there was no water in the rooms.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Laura

Had a brilliant time with my husband and absolutely loved seeing the newly renovated Crieff Hydro, it’s absolutely beautiful. We were there child-free celebrating our 10-year anniversary, so it felt extra special.

The meals and breakfasts were outstanding and really made the stay even more enjoyable.

Our only frustrating moment was when we tried to have a drink in the adult bar. Unfortunately, there appeared to be only one member of staff on. We sat down for around 15 minutes without any acknowledgment or update that we couldn’t be served, and eventually ended up going to the other bar instead. Such a shame, as we were really looking forward to enjoying that part of the experience.

Overall though, we had a lovely stay.

Partner

8/10

Excellent

21 May 2026

Iain

Our experience was between good and excellent.
Cannot really find any fault with hotel.
We enjoyed our stay and the food was excellent.

Partner

10/10

Exceptional

05 May 2026

Monica

Fantastic experience staying at the Crieff Hydro with my fiance. Rooms were gorgeous and plenty of things to do. Staff were all lovely. We will definitely be back!

Partner

10/10

Exceptional

30 Apr 2026

William

The hotel staff were amazing and a delight to natter with when they had time to chat back with you

Partner

10/10

Exceptional

28 Apr 2026

Kevin

First time staying at the Crieff Hydro, and we'll definitely be back again. All the staff not just reception but all over the hotel were extremely pleasant and helpful and took an interest in what you were doing and where you were from etc, very chatty. The Meikle restaurant is very nice and the menu although not expansive, has a good choice, especially the French onion soup, which is delicious. The overall look of the reception area and garden room is lovely and plenty of nice seating areas all around, our room was very spacious and comfortable, and although no air conditioning, they provided a very good upright fan, as only one of the windows opened very slightly. If you're looking to get your steps up, the room we were in was at the end of two very long corridors, there is a lift, but it only gets you halfway there, we were in room 179. Overall thoroughly enjoyed our stay, just what the doctor ordered.

Partner

6/10

Pleasant

10 Apr 2026

Suzanne

Unfortunately due to a outbreak of norovirus within the hotel we had to cut our break short. And my daughter has caught it also 😞. Up until then we were all having a lovely time.

8/10

Excellent

08 Mar 2026

Alexander

Spa was great really enjoyed this

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Fraser

Comfortable cabin but interior / decor dated. Breakfast area cramped and busy, especially where getting your food, but comfortable seating and lovely views depending on where seated. Evening meal was tasty, however staff not very attentive and forgetful with order details. Children’s entertainment was great with lots of activities to choose from.

Friends_and_family Family

6/10

Pleasant

03 Mar 2026

Jim

Room we had was getting a bit tired
Drawer units were showing signs of wear on the edges.
Both chairs were threadbare on arms and along the top of the back.
Bathroom sink had 6 inch curved crack in it
Room number 69

Family_with_children

10/10

Exceptional

28 Feb 2026

David

Nice upbeat staff, choice of activities and outdoors or just chill

Partner

10/10

Exceptional

23 Feb 2026

Stacey

Beautiful hotel with excellent staff and great facilities

Partner

10/10

Exceptional

17 Feb 2026

Paul

Rooms

10/10

Exceptional

17 Feb 2026

Nicholas

Staff and amenities were excellent. Room carpet was somewhat dirty!

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Henry

Everything has brilliant thankyou

Only minor thing is maybe a bottle of water for guest in room . I would be happy to pay for this with room cost

Business

8/10

Excellent

18 Jan 2026

Lachlan

Service was slow at breakfast & at the bar. Tried to charge for accommodation twice on check out. When it was already paid. Feels a little tired in places. Food was ok. Not fantastic but the price was reasonable for what you get. Overall it was a nice stay with great facilities for families

Partner

10/10

Exceptional

15 Jan 2026

Iain

Great facolities with excellent service

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Sarah

From the person that greeted us and helped with our luggage to the person checking us out all staff members were kind and helpful.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Dominic

The hotel had a conference booked during our stay and sadly catered to them at the cost of the hotel residents. We had asked at reception where we could get lunch and were directed to one of the eateries only to find it closed. On returning to reception the same receptionist didn't seemed to care and said she didn’t know it was closed. On speaking to the duty manager say gave the reason that apparently due to the number of staff that were not able to cope with the guests and the conference attendees at the same time.
Also we had also found the lodges we had to be in a poor state with windows not able to be securely shut and looked and pathway leading to them very poorly lit, all in all needing a lot of TLC.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Mairi

Fantastic room, lovely staff. Lots to do. A great mini-break.

Leisure Family

6/10

Pleasant

21 Nov 2025

Joanne

Booked two rooms but only one available on check in.
Offered us three option of smaller rooms before the fourth suggestion was accepted.
Staff very friendly and helpful throughout.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Gary

Staff were superb, so very helpful and articulate, my only issue was standing in a queue for breakfast for 20 minutes , other than that it was a fantastic experience, great food and will most certainly will be returning , Gary

10/10

Exceptional

13 Nov 2025

Sophie

All the staff were amazing, from the receptionists to the cleaners, waiters and staff doing the activities. The hotel was immaculate, staff were so friendly and helpful, food was amazing and beds super comfy and clean.

Partner

6/10

Pleasant

09 Nov 2025

Gail

Lovely modern renovated room. Very comfortable, small bathroom but perfectly formed! Great shower.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Maureen

Beautiful

4/10

Poor

15 Oct 2025

Keith

Excellent place, but!

Reception was good, room was good apart from the view of the roof right outside the window. Liked the options for dining though never got the chance to enjoy it after the first late lunch on arrival. My wife was ill with food poisoning! I was ok but i had a different meal.
She spent the rest of the day and night sick in bed. We asked if we could have a refund for the second night as I needed to take her home. The reception were great and were happy to refund. Unfortunately it hasnt happened. They did put £103.96 into our bank, but had already taken £100 for the card and purchases plus £47.46 for the lunch, then took another £147.46 from our card. We are now 7 days, the 100 and the 46 have now gone so all is square but no refund for the second night.

Partner

6/10

Pleasant

12 Oct 2025

Gillian

The Crieff Hydro is a lovely setting and we loved the pool and Victorian baths. The breakfast was fantastic and a wonderful breakfast manager Lynn went out of her way to help my disabled partner. Restaurant choices in the evening were limited and we ended up eating in East twice as there were no other restaurants available - it was good but pricey and not the kind of food you want to eat two nights in a row. Bookings etc supposed to be on an App which was not working properly. My 25 year old son was keen on doing some activities but there was no availability. I think they cater for large groups with prebookings. The Secret bar was a special experience.

Leisure Family

10/10

Exceptional

10 Oct 2025

Gill

Beautiful hotel with loads to do for the kids, would highly recommend

Leisure Partner

10/10

Exceptional

08 Oct 2025

Ryan

Amazing service and beautiful location

Leisure Partner

10/10

Exceptional

05 Oct 2025

Angela

Beautiful hotel

Absolutely gorgeous hotel. Very impressive and lots to do. All the staff were lovely too. Clean spacious family room. Got moved when we asked for a better view and the room was ideal. Good restaurants and a good atmosphere. Didn’t do the activities as Storm Amy arrived!! Would be lovely in the summer. Will definitely go back to stay.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Nicola

Room was clean with beautiful views and enough space for all 3 of us.
Staff were very pleasant and helpful when questions were asked.
Breakfast was delicious with lots of options. Had to ask for pancakes for my little one though and no chocolate sauce which she was disappointed in but didn’t ruin our breakfast experience.
We used the pool which was great too. Kids pool was warmer than the big pool which was lovely.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

James

The hotel was clean and room was a good size but we went to the restaurant for lunch costing nearly £200 and the service was poor and at times staff were very rude. We were a party of 8 and although it was empty they crammed us around a table suitable for 5 max, made mistakes with the kids food order and then were quite rude when told. Breakfast was terrible. we were sat in a different restaurant than the buffet so not easy going back and forward to get food with 4 kids , took a short cut back in the front door rather than walking full way round and was told off by a very rude hostess. Didn’t take a tea/coffee order until called over then forgot about the kids pancake order. We also paid for adventure day passes and it was so disorganised. Tree top climbing was so busy and a nightmare to get into turned up 40 minutes early, stood at front and folk just turned up and skipped in front of us. same happened at the shooting and staff didn’t seem to care. Bit disappointing especially when it was adults skipping in front of kids. On busy days they really should do advance bookings for time slots to make sure everyone gets a turn without it turning into arguments.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Sam

Great service in the bar by our attentive gentleman from Cork

Business

10/10

Exceptional

13 Sep 2025

Marie

Friendly , pleasant and helpful staff at this hotel. We enjoyed the free organised activities within this hotel, for example the music bingo, which was fun. It would have been useful to be given the list of activities at reception on arrival as we didn't find out about the events until our second day at the hotel. There is even a cinema,
All the staff were excellent and very helpful. The prices in the restaurants are a bit expensive especially the Asian inspired restaurant. We hope to return to the hotel as we had a comfortable and enjoyable stay.

Leisure Partner

8/10

Excellent

11 Sep 2025

Eric

Hotel shows age, but overall is good.

Overall, we were pleased with the place. However, The room was not very clean. The floor was dirty had to be mopped. The chairs were old and dirty. We needed to have the window cracked open because it was very musty in the room.

Also, We were very happy with the Receptionist Amita. The reason was that previous to talking to her about a lost item, we called the reception twice and spoke to them in person to find our lost item and rather than checking thoroughly, They simply said nothing was turned that fit the description of what we had lost. Amita on the other hand First told us there was nothing that she knew about, but She would check another place to make sure. After checking, she found our item. It was very essential in our traveling and we were very happy that she found it. We don’t understand why the other receptionists were not as thorough as she was, but at least we can give an excellent report for her.
We are pleased with the breakfast, the only thing we might add is that it would be nice to have more vegan items with protein. The baked beans seemed to be the only item with protein, and we had the same food every day. if you stay one day, it’s OK but we stayed five days

Partner

8/10

Excellent

10 Sep 2025

Wyntrice

Stately and activity-filled

The sprawling grounds has so much to explore, and the hotel offers such a variety of activities you wont ever feel bored. You can even have your own Bridgerton moment on their immaculate croquet lawn.

The building is quite stately and the rooms well appointed. Some rooms are only accessible via a staircase so if you have heavy luggage or mobility issues, best to write ahead to the hotel.

Special shout-out to Tessa who is part of the concierge team. She was so friendly, helpful, and service-minded. She has an ability to anticipate your needs and give really good suggestions.

Recommend the horse-riding activity because you get to tour the extensive estate. Would've loved to do the nature walk if I had more time there!

Self

10/10

Exceptional

08 Sep 2025

Verified traveler

Value for money stay, great hotel

My partner and I visited for one night, we were both very impressed. We booked a standard room, it was spacious, clean and had dual aspect windows. We didn’t manage to eat at the main hotel however the meal we had at the sister restaurant was really good value. The main bar looks like it’s recently been refurbished, a great place to chill out and the bartenders were very friendly. The Victorian spa was definitely worth visiting but I’m not sure that charging hotel guests for its use is entirely justifiable.

Partner

10/10

Exceptional

30 Aug 2025

Douglas

A majestic beautiful hotel we’ll be back

Leisure Friends

8/10

Excellent

28 Aug 2025

Duncan

Breakfast buffet choices could be hotter especially scrambled egg!
Service in restaurants need to be improved.

Leisure Family

8/10

Excellent

25 Aug 2025

John

Very relaxing and lovely spa area

10/10

Exceptional

22 Aug 2025

David

Great location and facilities with great resturant choices
Steep hill down into Crieff

2/10

Poor

19 Aug 2025

Sam

Disappointing Stay Despite Beautiful Surroundings

We recently stayed at the Crieff Hydro and were impressed by the beautiful surroundings and the hotel itself – it really is a stunning location. The staff were lovely and attentive throughout our visit.

Unfortunately, our experience was marred by a serious issue with the room we booked. We had specifically chosen a room that, as advertised, included a dividing space – ideal for parents with a young child. We even raised concerns about the room prior to booking, but were only told they were tell Expedia to remove the picture of the room we booked (family triple) Sadly, no offer to remedy the issues from the hotel.

To make matters worse, the room was uncomfortably hot, with no air conditioning and only a cheap fan provided, which did little to help.

While the hotel has great potential and the staff were wonderful, our stay was ultimately ruined by misleading advertising and an unsuitable room setup. A real shame, as we had high hopes.

Leisure Family_with_children

6/10

Pleasant

19 Aug 2025

Julie

We booked a one night stay for our family of 6. There were no family rooms so we had 2 room, these were large, clean and comfortable.
We ate in the Brasserie, this was disappointing, staff were friendly but the service lacked any extra touches, we had to ask several times for things. Food was ok, the steak was the best thing. The scampi was very dry- avoid!
Staff didn’t ask how our meal was to feed it back at the time.
Breakfast the next day was carnage, we had a short wait to be seated to then find our table wasn’t set, was told someone would be over but they never appeared. We had to ask several times for tea/coffee. There were lots of half cleared tables around, there seemed to be plenty staff but again lacking leadership.
Buffet felt too busy, there needs to be a better flow for the space. People had to ask several times for bowls. Food was ok.
Grounds of the hotel and welcome are nice, pool was warm, we went to the splash session which had a slide which the kids enjoyed.
Lots of other activities going on like table tennis, badminton, games which were free.
Overall the concept of the hotel is good, but overpriced for below average service, wouldn’t return

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Ronald

Huge difference since being upgraded. Seating in the bar area much improved.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Anne

Very relaxing and good ambiance. Friendly, helpful staff have added to our stay.
Thank you. We will be back.

Partner

8/10

Excellent

07 Jul 2025

Elaine

Personally for me it was too big especially at breakfast, lots of activities for family’s

Leisure Partner

6/10

Pleasant

26 Jun 2025

Tracy

Slightly disappointed

We have stayed at Crieff Hydro several times over the years. We came back on this occasion to see the new renovations.
Very disappointed with our room. Despite being told at check in the hotel was quiet we were allocated a ground floor room, overlooked by a car park and exit to the hotel. Not very private.
That evening there was function directly below our room and the disco was unfortunately quire loud. On top if this our room had an interconnecting door, although locked we had to listen to the noise of next doors TV all night. Given the noise disturbance not a relaxing stay. We considered asking to move but after being all unpacked we didn't want the inconvenience at that time of night.
The new renovated bar area is beautiful. But sadly let down by really slow service. On both occasions we visited we had to wait a long time to order a drink, and a long time to arrive. Other tables experienced this also. Our table was dirty and didn't get cleaned.
Personally we miss the informal nature of what used to be the Winter Garden cafe. You now have to wait to be seated, then wait to order.
The quality of breakfast was excellent, attentive, friendly staff. Just slightly crowded at times around the food area.
We weren't asked whether we enjoyed our stay on check-out. We didn't feed back on our stay as there was a queue behind us.

Partner

10/10

Exceptional

18 Jun 2025

Timothy

A wonderful overnight stay while in the area for work. Lovely welcome, fantastic meal and a relaxing evening walk around the grounds. All the staff that i met were very friendly and helpful.

Business Self

6/10

Pleasant

05 Jun 2025

Paul

A very expensive hotel for what you get.
My room was tiny.
Also hotel always bothering you for reviews the day after your stay.
Parking not good.
Really busy with families.
Check in takes for ever.

Self

10/10

Exceptional

28 May 2025

Piotr

We are very satisfied with our stay. The staff is very friendly and helpful. The facility is very well maintained and clean inside and out. If you like high standard and very good food, I recommend visiting.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Eileen

Loved the resort , so much to do at hotel and lovely walks nearby

Leisure Family

10/10

Exceptional

22 May 2025

Robert

Outstanding

Leisure Family_with_children

10/10

Exceptional

05 May 2025

Jonathan

Nice hotel and activities

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Verified traveler

Our stay was lovely however we only stayed one night did not use a lot of the facilities.

Partner

10/10

Exceptional

10 Apr 2025

Moranne

Lovely venue for family holiday. Gorgeous rooms. Lovely staff. Piccolo restaurant is wonderful. Brasserie food is nice,perhaps menu coud be a bit more varied? Clean. Beds were so comfortable. Quiet at night. Lovely residents lounge. Fun arcades in Glen's Den. Adventure park about 20min walk or hotel train ride away. Adventure passes a little pricey at £15 each for adventure park but if you have wee ones who will play away for hours you can enjoy cuppa on Basecamp. Activity passes £35 but if you only want to do one activity you can't just pay that, so £35 seems a little expensive unless you are going to be doing lots of activities, then it is a great deal. Wonderful oveall. Would recommend.

Leisure Family

8/10

Excellent

03 Apr 2025

John

Really enjoyed both days but cooked breakfast on first morning was disapointing due to volume of guests.

Partner

8/10

Excellent

31 Mar 2025

Deborah

Great Stay

Great stay, beautiful surroundings. A lot of the main hotel looks a bit tired however with lots of scaffolding up we could see that there are refurbishments underway. Staff were excellent and the food was delicious!

Partner

10/10

Exceptional

30 Mar 2025

Susan

Went there for my daughter’s 9th birthday.
The staff made a big deal about her while she was there and made it extra special for her, particularly Hannah in the Piccolo restaurant and Danielle in the Brasserie.

Leisure Family_with_children

2/10

Poor

12 Mar 2025

Nicholas

What a total disappointment!

For a hotel that is marketed as a premium facility, it is far from it in every sense.

Started with a poor check in experience where the staff member didn’t even tell us how to get to our room, where to go for breakfast or any of the usual bits. They were more interested in speaking with the bellhop ranting about how the cleaning staff had went AWOL.

We went to the restaurant for dinner. It looked worse than a Brewers Fayre and the chicken gyros I ordered were not safe for consumption. Also note they add a tip on which wasn’t on the restaurant receipt however did appear on the bill back to the room.

The “Victorian baths” are the biggest scam at £25 per person, only for it to be a basement pool, which looks like the tiles surrounding it hadn’t been cleaned for a very long time. The walls are painted by what looks like a children’s decorator to look like a Victorian setting however looks like a cheap pan to set, with the ceiling peeling.

The room was a kind to what I would expect an old fashioned hospital to look like and don’t get me started on the unsanitary shower curtain……..if I knew the room had a shower curtain I would never have booked.

Overall: avoid, save your time, money and effort, stay at one of the many better hotels in Scotland at better value & experience

Partner

6/10

Pleasant

11 Mar 2025

James

Alright

Hotel was ok. Food menu was uninspired, made claims of using local ingredients which were dubious at best. Understand they have an ongoing major refurb so understandable that not everything is 100% but food, particularly breakfast was a big disappointment.

In room, no water and empty mini bar (fridge on). No way to order breakfast to room but other guests appeared to have done so as there were empty trays outside late in to the afternoon.

Will return after refurb is completed

Business

10/10

Exceptional

06 Mar 2025

Graham

Good

Business

8/10

Excellent

24 Feb 2025

Karen

Renovated restaurant will make it much better.
Adults dining area needed.
Spa excellent

Leisure Family

6/10

Pleasant

14 Feb 2025

Ann

Wish had been told about renovations going on when booked.

Leisure Family

8/10

Excellent

31 Jan 2025

Steven

The only spoiler for us was that due to an old fusebox, all the plug sockets kept tripping leaving no power to charge our devices or for using hairdryer/straighteners etc. Otherwise a lovely hotel and friendly staff.

Leisure Partner

6/10

Pleasant

20 Jan 2025

Alan

Great company, disappointing food and service

Booked on the 13th October, To have a room close to reception and it was the furthest away room. For our father who has mobility issues this was poor service.
We requested an executive twin for him and the room was made up as a king. We were offered to split the bed however, we said not to bother. On our first evening, We ate at the brasserie in the terraces having pre ordered for 14 people the service was really poor and slow, some of the party ordered red wine and waited over 30 mins for this to arrive, by this time they were almost finished their meal. Food was not hot, two of us had steak and fries which was apparently a 6oz sirloin, However this was clearly a minute steak, which had no garnish and for £21 is quite disappointing. Restaurant was very busy on the night , However, floor staff did not seem to be getting much direction from management. Later that evening, We were in the make shift bar/ residents lounge, couldn't get Cocktails, no Draught Beer and no Diet coke, Barmen advised us to go get some from the terrace bar, which by this point was closed. When we asked the bar person could you not go get some, he simply replied no! This is a limited bar. This was the only bar open after 9pm!! We just felt that if you are going to be renovating the Hotel, perhaps it would have been good to let us know and at the very least fully stock the bar! Overall, we did have great company which made our weekend, standards of service need to be improved

Friends_and_family Family

2/10

Poor

09 Jan 2025

Robert

Don’t book here till work is finished.

Left a day early. Hotel is in meltdown with no access to main dinning room or winter gardens. Large parts of the hotel disrupted and no warning prior to arriving and booking.

Business

8/10

Excellent

18 Dec 2024

Shirley

It is a beautiful property, with friendly, chatty and interested staff.
When we stayed there was lovely Christmas family
experiences, lots of family groups, disco and games in the evening, Santa visited all very exciting.
In the midst of this were several adult guests who seemed to be forgotten. Although there was an adults only bar.,....right beside the children's party.
I adore children but had hoped to have a relaxing and calm pre Christmas break which didn't happen.
It would have been nice if a comfortable quiet room was made available for those guests who stayed without children.
Otherwise it was a lovely stay.

Leisure Friends

6/10

Pleasant

13 Dec 2024

Alexander

Expensive and not value for money. We won't return

Overall our stay was disappointing.
pleasant reception staff on check in though
Our part of the hotel was notably dated, this was mainly evident in the room and old glazed windows had a lot of condensation on them with mould all along the curtains on both windows was very off putting for us. The room was pretty cold and drafty with the bathroom floor extremely cold. Room furnishings were dark and dated.

We did have a comfortable sleep in a spacious, comfortable bed.

We had a meal on our 1st night stay, this was a table of 8 and we had great food however the service was absolutely terrible, we had a long wait to then be presented with 80% of the mains and then the server went to another table to give a birthday cake, we then waited to get their attention as we had ordered starters which had not been served and now we were sat with 80% of the main meals so i personally found this very frustrating as it is not a cheap experience, the quality of the food was very good however or i would have refused to pay for the meal, i am genuinely not someone to complain and find it very uncomfortable but following the meal and discussion with others I'm left very unsatisfied. Overall we spent a large amount on a 2 night stay and a large meal which we invited some other guests to attend.

I will not be looking to return and actually feel quite disappointed with the overall experience after looking forward to a pre Christmas family experience but it just did not come close to expectation.

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

William

Very satisfied

Very satisfied. Would love to return.

Friends_and_family Family

10/10

Exceptional

09 Dec 2024

Kaleigh-Anne

Every member of the team from the minuet we arrived were fantastic! The facilities are amazing, my little one had a ball! We will definitely be back!

Leisure Family

6/10

Pleasant

12 Nov 2024

Michelle

We came to town for a wedding and stayed at the Crieff Hydro based on recommendations and it was average in almost all respects. Rooms were clean and spacious, but nothing spectacular. I wish I would have spent less for accommodations in town that were probably just as good if not better. This seems like the kind of place you would go with children.

Be sure to book transportation well in advance. Otherwise you’ll be stuck.

The real disappointment, though, was the staff at the reception desk. Almost no one was willing to help with simple requests, and sometimes the answer to things like “what time does the spa open” was “I don’t know.”Later in the evening one night, when food options were slim, we were told there was a vending machine on the hotel. So we went searching, only to learn that the only vending machine was in a part of the hotel that was closed. We needed help with several things while in town and were largely left to fend for ourselves. The only helpful person was a housekeeper who opened our safe for us when it malfunctioned. We wouldn’t come back.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Julia

Lovely walks form the door.
Excellent swimming pool.
Very quiet room.

Leisure Partner

10/10

Exceptional

10 Nov 2024

Ayangbeminiyi

I love the ambience

Leisure Friends

8/10

Excellent

27 Oct 2024

Duncan

Excellent location, very relaxing even although it was school holidays! Staff so attentive in all areas. Felt very chilled and not wanting to leave.

Leisure Partner

4/10

Poor

21 Oct 2024

Jag

Not as expected

Very disappointed for the price .. the tv in the room is smaller then my monitor and didn’t work.. the reception sent someone up to fix it but even he couldn’t so we couldn’t even have a chilled evening .. the queue at breakfast is far to long so we left without having breakfast and the room was cold at night

Partner

10/10

Exceptional

13 Oct 2024

Paul

Room was clean, tidy, very quiet and peaceful.
The lovely view of the hills from the room was a great bonus as well.
Although I didn't have enough time to use most of the facilities here there is plenty to do to keep you occupied.
Breakfast was a nice affair, nice big room with views outside.
Food wise there was fruit, lots of Cereals etc.
Cooked breakfast food quality was excellent and you could help yourself to as much as you wanted.
There is also Croissants, Pastries, Pancakes, toast etc if your not into big breakfasts.
There's various restaurants and bars to suit different tastes as well.
I noticed lots of young families as well so it caters for most people.
I found staff to be helpful and friendly, in my opinion this is what can make or break an experience with a hotel.
Bear in mind if you're a bit fussy this is a huge old Victorian building it has its quirks and faded bits etc.
There is lifts for the various floors for disabled access and a disabled entrance at the reception.
To keep this place up to standard must be very tough indeed for the owners.
But overall I found it nice inside and enjoyed my time here.
I hope to go back here again with the next 6 months but for a bit longer this time.
Recommend

Leisure Partner

2/10

Poor

09 Oct 2024

Verified traveler

On check in I was told I had not paid for the reservation when I insisted I had. They insisted they take full payment again until I had proof. On finding my statement I asked them to refund the over payment. I was told I should wait until I checked out 2 days later. I insisted they make the refund to be told it often takes 5 days to make the refund.

It also took 4 attempts to get them to fix my cold shower. I

10/10

Exceptional

11 Sep 2024

Nikki

Fantastic relaxing stay. 2nd time here and it was fabulous again. We’ll be back

Partner

8/10

Excellent

03 Sep 2024

Philip

-

Leisure Self

10/10

Exceptional

01 Sep 2024

raymond

Great place for everyone

Leisure Family

10/10

Exceptional

30 Aug 2024

Scott

Great stay, excellent facilities

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

Joan

Food was amazing

Leisure Family

10/10

Exceptional

26 Aug 2024

Lucy

Lovely experience. Will definetly be back.

6/10

Pleasant

22 Aug 2024

Jeanette

I sent an email ahead of my stay requesting a seat for the shower as I am a wheelchair user. I had to request again on arrival, the chair was provided but it was impossible to close the shower door. A smaller seat would have worked. I have no complaints on any other amenities and staff were very nice. Just such a simple thing can make the weekend less of a problem re the wheelchair use.

Leisure Family

10/10

Exceptional

05 Aug 2024

Susanne

Brilliant! We had the best time with out daughter who is 4. So much to do!

Leisure Family_with_children