Hawthorn Suites By Wyndham Conyers

10/10

Exceptional

19 Mar 2026

Christina

NA

Partner

4/10

Poor

16 Mar 2026

Amy

Room was ok toilet paper holder fell off the wall .the smoke alarm went off all night. No hot water all weekend. Pool not open.

Friends

2/10

Poor

14 Mar 2026

DYLAN

The room smelled, it was hot when I got there, multiple lights didn't work, the AC was very loud and didn't seem to cool the room down

Self

6/10

Pleasant

05 Mar 2026

De'Auija

It wasn’t clean.

4/10

Poor

19 Jan 2026

Sean

The facility is not representative of modern hotel. Drapes were broken. Exterior was not free of construction debris. No breakfast. Tub was aged.

Staff was accommodating, but not welcoming.

I would not stay at this brand again.

8/10

Excellent

06 Jan 2026

Terry

yes

Leisure Family

4/10

Poor

30 Dec 2025

Connie

No hot water in the bathroom, did not get fixed..took about three hours to finally offer another room.

Partner

2/10

Poor

17 Nov 2025

Michael

My room was filthy. I want a refund!!!!

Partner

2/10

Poor

09 Nov 2025

Melony

The room had a terrible smell, the corridor smelled of marijuana and the whole place was outdated.

4/10

Poor

12 Oct 2025

Theresa

The room I originally ordered was no longer available when we arrived to check-in so they had to find another one. I loved the room’s layout and amount of space but there was a horrible odor. When we walked in you could smell the fresh and overly sprayed deodorizer that was done right before we walked since she went to “check to make sure the room was good”. The room was clean but the rugs were filthy, the out shoes were sticking to the floor as we walked (you could hear the stickiness), only one remote for two TVs, the phone in the room didn’t work (I was told it was because of the renovations that was going on), the walls had holes from probably the door being slammed open. Room was extremely dated and definitely in need of upgrades everywhere. My flight was delayed so unfortunately, we didn’t get there until almost 1:00 am. Ms. Rachelle was extremely nice, sweet and kind. She was as accommodating as she could be and I really appreciated that after such a long evening trying to get into town. I didn’t travel with any pets and I didn’t see any families. Overall, I liked the location and the layout of the property. If this property were to be renovated and updated charging out everything from the carpets to the beds and all of the furniture (because we couldn’t sit on the couch because of the heavy, horrible odor plus there were stains on it), the curtains also need replacing (so everything needs to be replaced not just in the rooms), I would stay there again.

Leisure Family

6/10

Pleasant

06 Oct 2025

Nicola

Property is very tired and in need of renovations.
Breakfast was a pathetic offering.
Female members of staff were helpful and polite.

Business Friends

2/10

Poor

03 Oct 2025

Brooke

Very upset. I usually stay here when I am at the horse park because it’s convenient. Last time I stayed the roof in the hallway was breaking and pieces on the floor but I ignored it but almost 6 months later and it hasn’t been fixed. The night I checked in the hot water was not working I called the front desk and told them and never heard back. So I sucked it up and took a cold shower. The next night the water is still cold and I didn’t have it in me to take another cold shower and since they never said anything about it the first night it’s not worth contacting the front desk.

Business_and_leisure Self

10/10

Exceptional

30 Sep 2025

Andre

Just wifi

Business

10/10

Exceptional

30 Sep 2025

Reina

Awesome

Partner

10/10

Exceptional

28 Sep 2025

Natalie

Thanks

Business_and_leisure

6/10

Pleasant

27 Sep 2025

Cheryl

Staff was great and very nice, But the amenities were not as advertised. No Pool, No Hot Tub, No Gym, No Iron, No Hair Dryer and I had to ask for pots pans and utensils. The Breakfast was Just muffins and yogurt, Just a grab and go. It defiantly does not look like the picture. Like i said the staff was great and none of this was their fault.

Business

10/10

Exceptional

12 Sep 2025

Colby

Quite and great staff

Leisure Family

10/10

Exceptional

07 Sep 2025

Sophia

This has been a wonderful experience so far. We enjoy has a breakfast included option. The room service is great, most of the staff is friendly and pleasant.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Karla

Casi todo muy deteriorado, el.microhondas no servia, habia un sapo en el baño. Y me cobraron 2 veces la noche ...

Business Family

6/10

Pleasant

29 Aug 2025

Connie

You can tell it's not being properly managed

Leisure Self

2/10

Poor

21 Aug 2025

Ahkeisha

Found a big roach in the room bathroom flooded out

2/10

Poor

11 Aug 2025

Taylor

The staff were the rudest people I have ever met. The advertisement showed a beautiful pool and rooms. Neither were true. The pool looked like it had sewage running in it. The rooms were not clean at all. The front desk lady rolled her eyes every time we asked for something. The whole building smelled like pee. The advertisement also said they serve hot breakfast and that wasn’t true either. Almost all the windows in the building were broken. The towels given to us were dirty. I will NEVER return to any hotel in their brand!

Leisure Family

6/10

Pleasant

05 Aug 2025

Dorothy

I paid $711 for no breakfast that I was told was free, the pool didn’t work, the washing machines didn’t wash your clothes were dry them. You don’t have a coin machine so the washing machine is in the dryer are no of use. The staff was lazy the front desk to be exact. The woman who clean our room was wonderful with the front desk horrible service.

Leisure Family

6/10

Pleasant

07 Jul 2025

Tanya

Some of the staff was nice and others wasn’t helpful I asked for a coffee marker they told they would get it to me in the morning. I never got it. The one young made sure we got an iron very nice lady. The phone in the room didn’t work. The toilet ran ever day the shower took forever to get hot. The just needs few things fixed. They tell you can text to get help but no one text back.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Nancy

Will stay again

Excellent! (Only downfall was that the pool was closed) room was very clean and staff was friendly.

Friends_and_family Family

4/10

Poor

25 Jun 2025

Cyrice

I love that the property is in a safe location, and the new pool was a great addition to this location. However, the property needs some cosmetic work. The bathroom needed to be cleaned more thoroughly been guest. Also I booked a junior suite, and was charged for a junior suite. I’m not sure if that was what I received, but I expected that the bedroom would be separate from the sitting area. Please see pics below.

Business_and_leisure Self

10/10

Exceptional

16 Jun 2025

Brian

Its an overall good spot. It was plenty quit the room was nice, check in and check out was easy and the staff was super nice

Leisure Partner

6/10

Pleasant

06 Jun 2025

Lenora

Reasonable priced and convenient location. Breakfast could be a lot better.

Leisure Self

10/10

Exceptional

18 May 2025

Verified traveler

our stay in Conyers

It wasn't bad. Our room the curtains was slightly damaged and would not block out the light from the outside but we put some clips and tape to keep the light out. Oh and wished it had a hot breakfast. The staff was very nice and did their best to make us comfortable.

Partner

8/10

Excellent

18 Apr 2025

mae

The breakfast that was available was disappointing.

Leisure Self

4/10

Poor

10 Apr 2025

Sarah

The grounds were absolutely beautiful and on a golf course. That’s the extent of the positives. The elevator was over a year past inspection- March 2024! I felt very unsafe using it so we mostly used the stairs to go up 3 flights to our room. However, the stairway was dirty and poorly lit making me feel very uneasy using that path too. The halls had a very poignant aroma- same with our room. Our room was very dirty and had a leaky sink creating a flood on our floor- again creating unsafe conditions as the tile was slick and dangerous. We had to use towels to dam the water and keep at bay. The comforters, sheets, and towels were stained and dirty. There were a ton of stink Beatles crawling all over making my daughter scared they were going to crawl on her while sleeping. The staff were nice, but were frequently on their personal devices creating an unprofessional setting. There were no amenities as the pool was a disgusting pond of green slime. There was no exercise room. There was also red tag shut downs for stop work orders on some of the renovations being done. There was also a ton of construction materials in the parking lot and the courtyard.

Leisure Family_with_children

4/10

Poor

07 Apr 2025

Mary H

First the positive. The staff we did see were friendly. The area/ grounds were beautiful.
The negatives. Our toilet was not seated correctly in room. When sitting it would shift, towel bar barely hanging on drywall. Could not use. Lighting in room terrible. No markings on the 1st floor for directions. The plate on wall for toilet line was corroded. The ceiling had black mold on tiles, paint chipped & peeling. The pool was disgusting. Hard saying when it has had service. There were red tag shut down notices on the main floor. I saw no house keeping although I believe they were there. This could be an incredible place if $ were put into it however as is maybe a tear down. Piles of materials in the parking lot. My daughters room had a leaking pipe & the elevator has an expired maintenance sticker.

Leisure Pet

4/10

Poor

30 Mar 2025

JUAN

No fitness room, no Pool, breakfast very poor, master bath unsafe

Friends_and_family Family

6/10

Pleasant

13 Oct 2024

Verified traveler

I’ve stayed at this hotel for the past 6-7 year due to the convenience of the horse park. Over these years, the rooms have gone downhill. Even though they are doing repairs, it’s been going on since 2020. Staff is always friendly though. I’m now starting to consider staying at a different hotel due to the quality of the rooms.

Friends_and_family Family

2/10

Poor

18 Aug 2024

Brandy

I had problems checking in, I was charged almost the room rate for my dog (NOT pet friendly), no toilet paper in my room, housekeeping didn't come, coffee fixings but not coffee maker, swimming pool was full of algae and frogs, I completed the mobile check in and still had to go through the entire check in process.

Business Pet

4/10

Poor

17 Mar 2024

Verified traveler

One Time Stay

Staff was friendly and accommodating. Most of the issues come with condition of the room. The room was very heavy with the smell of cigarettes. There was, what appeared to be a massive patch on the wall indicating recent damage was repaired, but no paint. Two of the light switches in the room were non-functional. The lighting fixture in the ceiling of the kitchenette looked like it was going to fall. The back patio looked like it was just recently used. Both of the air conditioning units on the patio were broken. Additionally, there was a wasps nest in the one adjacent to the living room unit. At very minimum, wasps here frequently passing in and out of the wide open break in that unit, indicating that they were living in there. The curtain in the bedroom was very difficult to open as the manipulator bar was missing. The location was convenient, but I will likely not stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

23 Nov 2023

celia

Everything was in order the receptionist was very friendly

Leisure Family

10/10

Exceptional

04 Oct 2023

Loretta

My stay

My stay was very good. The staff was friendly and helpful. The hotel was very clean. The bed was comfortable. My room was spacious. I would definitely stay there again.

Friends_and_family Family

2/10

Poor

15 Sep 2023

Verified traveler

Dont stay here

Do not stay here. It felt unsafe, and was a dump!

Friends_and_family Family

4/10

Poor

05 Sep 2023

Amy

Terrible.

We rented 2 queen suites. When we arrive we’re told it wasn’t a 50$ incidentals fee in total but per room which wasn’t clear on hotels.com after checking in the both rooms were different online they were identical but that wasn’t the case. And the first room was stinking of water and mold. Had to be moved to another suite and that one was different as well.
My wife is 8 1/2 months pregnant and the bed was so high she had to grab into the bed and almost jump to get into it.
The tiller was low to the ground and the tub was so tall I had to assist her in getting in and out of it to shower. Just a poor experience all around.

Friends_and_family Family

10/10

Exceptional

14 Aug 2023

Denise Stringfellow

right across the street from the international Horse track and we had a mud run the next day very convenient. very close to many restaurants.

Leisure Partner

8/10

Excellent

11 Aug 2023

Kenneth

Staff during checking in and out was very polite and friendly.

Leisure Partner

6/10

Pleasant

25 Jun 2023

Amy

They had people outside at night playing loud music and drinking. The next morning, there were boxes of beer and stacks of beer cans around the facility grounds. I felt very uncomfortable going out to my car at night.

Business Family

2/10

Poor

15 Jun 2023

Nikkita

Place sells and room and nasty ran in to a addict with sores all over her face in the elevator

Friends_and_family Family

2/10

Poor

06 Jun 2023

Gaylyn

The rooms where very outdated and not clean. There was a wet/dry vac on the patio. There was construction everywhere. The room was dusty. Mainly the water did not get hot at all. You could not use any of the amenities. The windows had bugs in them. The bed was clean and soft.

Leisure Family

2/10

Poor

28 May 2023

Verified traveler

No hot water. I had to check and leave

Self

6/10

Pleasant

27 May 2023

Rene

We checked in and were told there would be no hot water for 24 hours meaning we could not shower. We would not have booked if we knew this. But it was too late by the time we found out.

Leisure Partner

10/10

Exceptional

24 May 2023

Clifford

This place saved a lot of additional aggravations stemming from our family's failed attempts at being able to keep prior reservations and make new ones...and being turned away. I was helping them with making a new reservation yesterday because I learned that day about how their reservation fell through due to them not having a credit card (they had a credit union debit card, and photo id). So, I found this hotel and knew the area and they had no issues checking in. So, shortly after we were able to catch up with them and enjoy visiting and we all made it to my daughter's graduation. I can't thank Hawthorn suites enough. But Thanks!

Leisure Family

2/10

Poor

15 Mar 2023

Tommie

Unclean and under renovation. Pictures not same.

We didn’t stay. Lost my points and cash for the other room that we paid for. The hotel was under renovation. They wanted to change $150 deposit for incidentals.the rooms were nothing like the pictures. The lobby was smelly. There was 3 other couples that canceled their stay also. During the same time as we were.

Friends_and_family Family

4/10

Poor

31 Dec 2021

Rosa

I have been staying at Hawthorn Congers for la last 4yrs, However for my next trip I will look for a different hotel. THIS PLACE GOT REALLY BAD, (I don’t know if they changed management or something) We stayed there four days and got housekeeping only one day, the other days no one came to clean the room, the 2nd floor is really dirty smells disgusting and the elevator as well, and there was a cucaracha in our room I asked to be moved to a different room which had NO PHONE, NO IRON, NO HAIR DRYER and NO BREAKFAST AT ALL, will not recommend very disappointed .

8/10

Excellent

10 Dec 2021

Cheryl

Id rate them 4 out 6 ⭐

I enjoy coming to this hotel. The up keep of the landscape has decreased some, as well as lighting around the building. Thr staff is always friendly and helpful, rooms are always clean, and they are pet friendly.

Partner

2/10

Poor

06 Dec 2021

Janene

Disgusting Needs Renovation

They need to make better repairs to the premises and the rooms lots of important things broken lights by the sink to get ready not working, knobs to the heating system doesn't work they make the Wyndham brand look bad

Friends_and_family Family

6/10

Pleasant

02 Dec 2021

Mariyln

My first room had leftover trash from the last occupants . I had to get another room because the first one wasn’t clean.

Leisure Family_with_children

2/10

Poor

01 Dec 2021

Katrina

The property was in a secluded quiet area that was the ONLY positive for this property - it is OLD and dirty and smells horrible inside. The handle to the toilet fell off when I tried to flush the toilet on the main floor while I was waiting to check in. There were no paper towels to dry your hand with in the bathroom. When I went to my room on the second floor the smell was like DEAD FISH on the second floor - HORRIBLE. I opened the door to the room and there was no \"SMELL\" but it did not feel clean due to the HORRIBLE smell in the hallway...I flipped the switch to look at the bedroom and the lights did not come on. There were 2 double beds - I reserved a queen bed - could not visualize the beds or the bathroom due to the light switch not coming on - the room was old looking and the flooring was old. I went to the front desk and told her we were not staying due to the HORRIBLE smell on the floor and it was 2 double beds instead of the QUEEN that I reserved via Expedia. This place is NOT WORTH your time or effort to drive to where it is and TRUST ME you would not want to stay. It was $143 and not worth $1 to stay here - I wouldn't even let my DOG stay here.

Leisure Pet

10/10

Exceptional

23 Nov 2021

Joe

Great stay

We had to book this hotel last minute since the one we just checked into was horrible.
This hotel was amazing for a last minute decision. It’s tucked away but close to everything.

Friends_and_family Family

8/10

Excellent

15 Nov 2021

Duana

Perfect for events in the horse park. Convenient to eating and shopping. Very comfortable beds!!!

Leisure Family

2/10

Poor

26 Oct 2021

lynnette B

I stayed 10-22 to 10-24-21 I reserved 2 rooms The first one the room door was open and smelled moldy. I requested another room. The next one had only 2 working lights one at the door and the other in the bathroom. No lamp or other form of lighting worked in the room. There was only 1 chair, the freezer in the mini fridge was so filled with ice nothing could be placed in. It apparently had not been defrosted for a long time. There were holes in the wall next to the shower rod (both sides). The hallway carpeting was dirty pieces of paper on the floor was not picked up during our 2 day stay. The other room. The bathroom door looked as if someone punched a hole in it. It was repaired with a filler that was 4 shades lighter than the door. The final thing were the roaches. There were roaches crawling on the wall in the hallway. BEWARE. Before you reserve a room I felt since this was a Wyndham property it was top notch. Well I was wrong this time. My rating here 0 (zero,).

Business Family

2/10

Poor

25 Oct 2021

Colton

Property was absolutely disgusting. Paint all over the carpet floor in the rooms, half the furniture was missing from the room. Bugs everywhere. We demanded a refund and left. Hands down the most disgusting hotels i've ever stayed at. Staff was great and helpful. Provided a refund. 0/10 would not stay.

Leisure Family

8/10

Excellent

19 Oct 2021

Heidi

Overall, my stay was great. This very convenient to the event was participating in over the weekend. Minor issues was no back up roll of TP and the trash had not been emptied from under the cooktop from the previous guest. All was resolved quickly, but just minor details. The TV remote was terrible. Really hard to change channels etc.

Leisure Self

8/10

Excellent

18 Oct 2021

Trey

The lady at the front desk was so so sweet! The room was clean and very spacious!

Leisure

8/10

Excellent

18 Oct 2021

Christina

The room had better amenities than I expected. Instead of mini fridge and microwave it had a full kitchen set up, normal size fridge, 2-burner stove, microwave, toaster and dishes.

Self

2/10

Poor

18 Oct 2021

Verified traveler

The condition of the hotel was a little worn but the biggest issue was that neither television worked. One tv wouldn’t turn on and the other tv didn’t have any service. Went to the front desk about it and I was assured they would fix it multiple times but no one ever came

Friends_and_family Family

6/10

Pleasant

18 Oct 2021

Philip

Beds only had sheets, no blankets / covers. No hangers in the closet. Could hear all the water noises from the room above me. Other than that the room was nice, spacious and comfortable. Kitchen was nice, no forks or dish soap but I guess it's bring your own stuff?

Leisure Self

2/10

Poor

16 Oct 2021

Verified traveler

Dirty, poor customer service, shabby conditions throughout. We had stayed several times before and were pleased- I have no idea what happened to this place. Will not stay again.

Friends_and_family Family

6/10

Pleasant

09 Oct 2021

Lindsey

We had to tear off the shipping mattress bags ourselves and remake the bed, but the mattresses were new! Also no lighting except in hall and bathroom- none in actual bedroom.

Business

10/10

Exceptional

24 Sep 2021

Aaleyah

Great place

The staff here are absolutely amazing and so were the rooms! Absolutely loved it!

Friends_and_family Friends

4/10

Poor

19 Sep 2021

AMBER

Dirty!!!

The first room I was in was very dirty and none of the curtains worked. All the windows had grime and smudge marks on them from either little kids or dogs. The door didn’t have a safety latch on it. I requested a different room and that one was next to a family who was living there so it smelled like whatever food they were cooking and you could hear them all. There were used dirty a-tips in the floor. Just a really unclean feeling. The poor girl working the front couldn’t get off the phone long enough to help anyone because whoever was working from the back room was watching the camera and kept calling her. I’ve stayed here several years ago and it’s completely different now. I wouldn’t recommend

8/10

Excellent

10 Sep 2021

Savoya Jones

I really appreciate Ms. Jackie checking us in early. The beds were really comfortable and room was very clean.

Leisure Pet

10/10

Exceptional

23 Aug 2021

Octavia

Clean & quiet

Business Family

4/10

Poor

16 Aug 2021

Verified traveler

They were under renovations so I will give them that. The elevevator was in disrepair and was rickety so we took the stairs which were filthy. Our refrigerator did not work and neither did the ice machine.

Leisure Partner

8/10

Excellent

14 Aug 2021

Amy

Great place to stay. We have stayed here multiple times

Friends_and_family Family

4/10

Poor

10 Aug 2021

Peter

I paid for suit and it was just a small room. Cob webs over the bed

Business

4/10

Poor

10 Aug 2021

Verified traveler

The hotel had roaches and the room I requested a month in advance was not available due to the property being remodeled. On the Expedia site it stated that this property had a pool and they did not have a pool at this location. The staff was very polite.

Leisure Family

2/10

Poor

23 Jul 2021

Verified traveler

This hotel is not at all a like any Wyndham property! I had to ask to change rooms 3 times due to the stages bags of trash under the sinks ! Food wrappers on the side table drawer. Trash in the chest of drawers ! Appalling how dated and falling apart the ceiling, rugs , bedding !
Front desk was like it was not a big deal! DON’T WASTE YOUR MONEY HERE !

Leisure Self

2/10

Poor

17 Jul 2021

Verified traveler

Omg do not stay in this place! I have never stayed in a worse place. Besides the nice check in people everything else was just horrible.

Leisure Self

2/10

Poor

16 Jul 2021

Verified traveler

The full in-suite was a nice size however it was not clean. It had roaches and fruit flies. Eww. Small roaches everywhere. Just nasty. There was an overflowing dumpster at the front of the property and stray cats all over. So disappointing.

Leisure

2/10

Poor

12 Jul 2021

Verified traveler

The room had Roaches and bed bug everywhere.

Leisure Family_with_children

4/10

Poor

09 Jul 2021

Verified traveler

I really wanted to like this place because the staff is SO NICE!! Unfortunately, the upkeep of this hotel is not so nice. I chose it because we were staying for 2 nights and I wanted a kitchen. There was no hand towel, paper towels, sponge/wash cloth or dishwashing soap in the kitchen. There were no bedspreads or blankets on the bed. The only light in the living space came from the kitchen and there were only two chairs to sit and watch TV. The towels are itty bitty and very thin and we only got two. There was no hand soap in the kitchen or bathroom. One bar of soap to split between the shower and bathroom sink. No hairdryer (and when I asked for one, they didn't have one in the whole hotel to give me). The floor was not well cleaned, dirt in the corners. The rooms need a paint job, badly. That all being said, the beds were comfortable and the a/c units kept the room cool for two days. They were doing some kind of renovation (which seemed like it was only on the outside) so maybe it's going to get better. Again, every staff member was super nice and helpful. Honestly though, I would not stay there again.

Leisure Family

2/10

Poor

06 Jul 2021

Verified traveler

Looks dirty, old looking, smells bad, hair was in the tub, toilet knob had to be pushed back up in order to get the water to stop running, the door to the balcony did not lock, and we were told in order to get extra towels and wash cloths, we had to leave the ones we had outside the door. This was definitely not what I expected. Glad we only needed the room for one night. I do not plan on returning to that hotel. I was told the Hawthorne Suites are usually good but after my experience, I'm skeptical about trying any of them.

Leisure Family_with_children

8/10

Excellent

02 Jun 2021

Verified traveler

It was a nice place, rooms are comfortable and staff are welcoming

Business_and_leisure Family

10/10

Exceptional

01 Jun 2021

Verified traveler

Love the property

4/10

Poor

28 May 2021

Verified traveler

I liked the parking availability I didn't like the hotel because of the bugs

Leisure Family_with_children

4/10

Poor

27 May 2021

Verified traveler

Not as advertised. No pool. Dirty towels. The whole place is under construction and smells of marijuana. Stomping on the ceiling. Balcony view of construction workers throwing shingles off the roof. Good thing... Hot shower and soft bed. Website should say under contruction. We drove 7 hours to stay there after a long day and I didnt really get to relax.

Business_and_leisure Family_with_children

2/10

Poor

27 May 2021

Verified traveler

I did not like the smell of drugs on the second floor, plus construction work going on was unnotified.

Leisure Family_with_children

6/10

Pleasant

22 May 2021

Verified traveler

Decent price

Business_and_leisure Self

2/10

Poor

11 May 2021

Emma

Never again.

Room was half renovated, lack of towels, no hairdryer even when we asked numerous times. No limited breakfast or coffee available although it is advertized on line. Staff claimed covid restrictions but did not wear masks. Under renovation which was not disclosed.
Common area were filthy.

Friends_and_family Friends

4/10

Poor

10 May 2021

Verified traveler

Too many issues!

There were so many disappointments regarding this stay. While the exterior of the hotel gives you the impression of a well maintained hotel, the inside did not. The hallway to my third floor room had a vey pungent fish odor. Inside my room, there were 2’ size patches of white putty with no attempt to cover with green paint.It looked like a war zone. There were black shelled bugs running around the bathroom and there was only 1 bar of soap to be used in the sink and the shower. I had a room with the door to your neighbor and the sound travelled through that door like it was tissue paper. My neighbor apparently came with her family, as they had more than one room. She fought with a female friend and kicked her out at 11:00 and then fought with a male until 3:00. The sounds of foul language, doors slamming non stop, blaring tv and conversations in the hallway were too much. I attempted to call the front desk around 2:00 but guess what, the hotel phones were not operating, I was not even able to call the front desk from my cell phone as it rang and rang and no one answered. This room was paid with rewards but the hotel managed to charge my credit card full price two days later for a penalty fee which when hotels.com ask them what the penalty was for they could not give them a good reason. I am currently waiting for a refund for the unwarranted charge.

Self

4/10

Poor

10 May 2021

Verified traveler

The hotel itself was ok but was being renovated so no amenities were available. Room was nice for price but the overwhelming smell of weed from the next room destroyed that.

Business Self

4/10

Poor

04 May 2021

Verified traveler

Don’t stay here

The room was in terrible shape. The service was slow and the beds were big mattress on a cot frame and very uncomfortable. The sink had Backflow and the shower rod was falling down.

Friends_and_family Family

6/10

Pleasant

25 Apr 2021

Verified traveler

There was construction going on outside next to my window and the noise was annoying. The drapes are too small for the window

Business_and_leisure Family_with_children

8/10

Excellent

23 Apr 2021

Verified traveler

I will go again

Friends_and_family Family_with_children

2/10

Poor

13 Apr 2021

Verified traveler

We were lied to. I wouldnt have booked if i knew the pools were closed. I called before booking and asked are the pools open and the lady told me yes..which is the only reason i chose to travel there all the way from Philadelphia. I would like a refund on my stay and my boyfriend. My boyfriend hired a photographer to get water shots for his music video and everything went wrong and money wasted because we were lied to

Business_and_leisure Family

2/10

Poor

20 Mar 2021

Verified traveler

No comment just overall shabby experience. Facility needs a lot of upgrades. Lighting terrible.

Leisure Family

4/10

Poor

08 Mar 2021

Verified traveler

Obviously un clean. The elevator had a light hanging from the ceiling, several things in room were broken and unkept. The shower had stains and was poorly maintained for cleanliness. The door to the outside patio would not shut and was open when we arrived. Only sheets were provided with no comforter/blankets and blankets were unavailable. The main light in room did not work.

Business Family

2/10

Poor

03 Mar 2021

Verified traveler

Although this property is convenient to the horse park the facilities and service are sub-par. We will NEVER stay there again. Elevator not operable. Carpeting throughout is worn and dirty. Beds are VERY uncomfortable. Front desk staff were incompetent.
This hotel is convenient to the horse show grounds. Tried this hotel several years ago with neutral experience then. Property and service have degraded significantly over the past few years. We will NOT stay at this facility in the future in spite of its proximity to the horse park.

Business Friends

6/10

Pleasant

02 Mar 2021

Verified traveler

I loved the quiet location off of the main road. I was disappointed in the cleanliness of our room and the lack of toilet paper. I was grateful to have paper towels to use for toilet paper in the middle of the night. No one was at the desk when we checked out at 430 in the morning so I had to leave my room key under the computer keyboard.

Friends_and_family Family

8/10

Excellent

23 Feb 2021

Verified traveler

It was located at the congers horse park. Close to mountain bike trails.

Leisure Partner

2/10

Poor

20 Feb 2021

Verified traveler

Scammy Hawthorne Suites

They Over Charged Me On The Security Fee For My Room And The Funds Were Never Returned

Self

2/10

Poor

10 Feb 2021

Verified traveler

I was charged an extra 50
Dollars two different days and have no way to contact anyone I feel scammed

Friends_and_family Family

2/10

Poor

07 Feb 2021

Verified traveler

It took 15 minutes to just check in. I guess it's a complicated process and 2 of the desk staff were fairly new? Then they hand me a key for a room on the 1st floor that the lady said should be \"better now\". The room was facing the pool with a door that led out to a little sitting area. The door did not seal all the way and wouldn't properly lock because of it. There was no remote to be found for either tv in the room, the vanity had no lighting because the switch plate had been ripped from the wall. I told them I would need a different room and they gave me one on the 3rd floor. I had to carry my luggage up the stairs because the elevator was broken. There was stains on one of the thin bed spreads and only a sheet underneath. The fitted sheets kept coming off the corners because they didn't fit. There was no towel hanger on the door as it had been ripped off, walls were not clean, areas of missing paint, smoke coming in from next door that was also marked non smoking...to be a wyndham hotel it was the most disappointing stay I've had in 4 years of travel nursing. Sad because it is in a beautiful location just behind a golf course and across from an Equestrian center. I will have to find somewhere else to stay while I finish my covid contract at the hospital.

Business Self