Name: SureStay Studio by Best Western Conroe Downtown
Address: 1000 Cable St, Conroe, 77301, US

10/10

Exceptional

06 Jul 2026

Brandy

Room was extremely clean and the staff was extraordinary!! Thank you for a great stay!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Bobby

✔️

10/10

Exceptional

22 Jun 2026

Soila

Pretty clean place and quiet. Wish they had breakfast 😬

Family_with_children

8/10

Excellent

16 Jun 2026

Rhonda

Night staff was very helpful and friendly. The AC kept room cool all night. Room was clean but had a little of a musty smell.

Friends

10/10

Exceptional

10 Jun 2026

Melanie Conger

AC was great

Self

2/10

Poor

05 Jun 2026

Joy

Booked this room (220) for my grandmother's memorial. Drove from Azle TX. Upon arrival, there was broken glass in the front driveway. No elevator. AC in the hallways were not on. The shower curtain rod was falling down, literally coming unscrewed from the wall. TV did not work, had lines going through it as if it had fell and cracked the screen. When we asked about it, nothing was done, and then aproximadamently 2 & a half or 3 hours later while we came down to go out front to our cars, we were then offered to move rooms, after we had already settled, showered, ordered food. The trash cans in the room were ridiculously small. The sheets and covers had stains. While outside we saw water bugs crawling in the parking lot around the hotel front doors. The hostess had her children in the lobby, running around, binkies and blankets and toys on the floor as customers came in. And we got locked out at one point because their child locked the automatic door lock mechanism. The hotel itself and the rooms as well as the employees are not up to par and I would never stay here again nor would I recommend this establishment to anyone, ever.

Family_with_children

10/10

Exceptional

05 Jun 2026

Meredith

Loved it. Very quiet and clean

Friends

4/10

Poor

27 May 2026

Sarah

This hotel has many issues-
1. The front staff stays in the back with a sign out front saying “we are helping other guests, we will be right back” unless you ring a bell. And then when you ring the bell, they come out from the back, and they act like you’re inconveniencing them.
2. The hotel is NOT ADA accessible at all. Neither sets of doors in the front have automatic openers (it’s double doors, back to back). Trying to get the doors open with a disability is very difficult, especially if you have luggage. There is very limited parking in the front, so you’ll likely have to park in the back, where the doors also have the same issue. There is no elevator, so if you’re on the second floor, you have a large, curved staircase to climb with luggage.
3. The fire alarm in the room will go off for 10 minutes straight if you shower with the door cracked (which is necessary since the fan in the bathroom is terrible).
4. The AC doesn’t actually take any humidity out of the room. It just makes everything cold and wet. My clothes literally were damp from the amount of humidity in the room, even with the AC set at 64*.
5. Parking at night is very sketchy. We parked at about 1230am (coming back from a wedding) and there were multiple people in the parking lot, some sitting on the curbs some sitting in lawn chairs, drinking 6 packs of beer.
6. The room smelled moldy, mildewy, damp, and wet upon arrival.

Pros-
1. The shower had great water pressure.
2. Had a good size fridge.

Partner

2/10

Poor

24 May 2026

Janice

This property definitely does not live up to the usual Best Western standard. When behind the counter, hotel staff could barely be bothered to get out of their chair or to stop private conversations long enough to help guests. Upon inquiring about an ice machine, I was informed they didn’t have one. There was one. It just didn’t work. I was very rudely told to walk across the street to a gas station for ice. There was lots of noise 24/7. Banging and running could be heard from the floor above. No service, trash removal, towel exchange, etc. for a three night stay. Waste of money to stay here.

Self

4/10

Poor

11 May 2026

Baby

The ice machine didnt work and the lady on the front counter was rude about giving clean towels and i had a today stay.

Family_with_children

10/10

Exceptional

03 May 2026

Tamara

Very comfortable.

6/10

Pleasant

29 Apr 2026

Andrae

The first week that I stayed was okay. The lady at night had a hard time understanding what I was saying. She also came from with her baby on her shoulder. The lady in the afternoon was more pleasant and helpful.

The second week that I stayed the would be super loud even when the was at 5. My son and I didn't receive clean towels or any room and we asked twice. The smoke alarm was covered with a plastic bag. There was a nice size water stain on the ceiling. The room from the first week was better.

It's not the best and I've seen worse. Personally I don't plan on staying at this property again.

Friends_and_family Family

4/10

Poor

28 Apr 2026

Dawn

We had issues from the start. I'm not sure if it was the hotels fault or Expedia/hotels.com. I prepaid THANK GOODNESS. I added a day 2 weeks before my trip. The hotel was booked and didn't have my info. I had proof I prepaid. Took almost a hour to get into a room. I could hear beeping in the hall way.. the smoke detector. It took them two tries to change the batteries. There were others beeping too as we could hear them IN OUR ROOM. Towels were damp and thread bare.. like see through! The floor was icky with a weird film on it. I could have been a part of the neighbors conversation as we heard every word through the walls.

There was a kitchenette, but nothing to use the stove with... The microwave barely worked and the turn table in it didn't fit.

The water was hot and the bed decent.

Live and learn.

10/10

Exceptional

19 Apr 2026

Cassandra

The water pressure was the best i have ever felt. The hotel was clean, staff was friendly, no hot breakfast provided but daily grab bags.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Tiffany

It was a great experience. We had to climb the stairs to get to our room, but it was great!! The staff was very friendly and helpful.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Larry

The hotel was reasonably clean and rooms were spacious. The problem was that all rooms were on second floor and there was no elevator. You have to climb stairs to get to rooms. My wife is somewhat disabled with back injury which made that difficult. Upon checkout I saw and older lady wrestling with suitcases to get down the stairs. I found no indication on website about the lack of an elevator either on their website or Expedia's. I would think Expedia would want to correct this lack of information. We'll never stay there again.

Partner

10/10

Exceptional

09 Apr 2026

CARLOS

Very good over all

10/10

Exceptional

30 Mar 2026

Anthony

Awesome

10/10

Exceptional

01 Mar 2026

jose

Muy bn

10/10

Exceptional

26 Feb 2026

Paul

You could tell they were still needing some finish work on the room we stayed in. No major complaints.

Family

4/10

Poor

09 Feb 2026

Lizai

Roaches was in the room

Friends_and_family Family

6/10

Pleasant

26 Jan 2026

Jaime

Stayed during the winter storm. Hotel was warm. Accommodations were basic. Didn’t receive fresh towels nor were the beds made. Spent 3 nights there. Staff was friendly when I got there and when I checked out. Decent place, but over priced for the lack of accommodations.

Business_and_leisure Family

10/10

Exceptional

18 Jan 2026

Charles

Very friendly customer service and nice clean rooms

8/10

Excellent

11 Jan 2026

Anna

The room was spacious and clean. There were some things that were unfinished as if the room was newly renovated. The door was missing the latch bolt. This is a great room for someone staying an extended period. It has a cooktop stove and large refrigerator and microwave along with a small dinette table. It was affordable. The location is close to many other stores and eateries and near the highway.

Leisure Partner

8/10

Excellent

27 Dec 2025

Elsa

Room was clean enough

Leisure Partner

4/10

Poor

24 Dec 2025

CELIA

Bath tub clogged. Bathroom mirror light did not work. Left side bed lamp did not work. Too much noise around 1:00 am

Business Partner

10/10

Exceptional

16 Dec 2025

Grace

Room was clean and courteous.

8/10

Excellent

15 Dec 2025

Tom

Decent room within budget and responsive customer service.

Partner

8/10

Excellent

14 Dec 2025

elizabeth

Lady at the front was sweet, room was clean & location was perfect. Bed a bit hard but over all it was worth the price. Yes a few small flaws but really nothing too crazy.

10/10

Exceptional

01 Dec 2025

Elizabeth

Room was very clean

Leisure Family

8/10

Excellent

17 Nov 2025

Peter

Clean Room

10/10

Exceptional

16 Nov 2025

Bobby

Yes

Business

8/10

Excellent

09 Nov 2025

Jason

Very nice interior seems to have been remodeled. Clean rooms and good A/C. Only thing is that outside looks kinda shady and parking is also a little tight.

Business

8/10

Excellent

25 Oct 2025

Patricia

It was a very nice stay. The room was large and the kitchenette was worth the stay to be able to eat healther.

Self

8/10

Excellent

18 Oct 2025

Patricia

Yes, staff friendly, AC was good.

Self

2/10

Poor

10 Sep 2025

Katherine

My daughter had money stolen while she was there; she was propositioned and called rude names while outside on the back porch; several homeless people around, TV didn't work right, and her phone was also stolen. It appeared that numerous drug deals were taking place on the grounds.

6/10

Pleasant

08 Sep 2025

bryan

It was ok

6/10

Pleasant

27 Aug 2025

Sharon

Barking dog

The stay was fine until night time the residents next to me had a barking dog and they were arguing constantly finally they all got quiet and I was able to sleep

Self

10/10

Exceptional

13 Aug 2025

James

Very polite, helpful. I give them 5 star for service and cleaness. Rooms we're great. The manager was very nice 🙂.

Leisure Family

6/10

Pleasant

07 Aug 2025

RYAN

Bare bones but clean

The hotel is old, on a side street with some sketchiness, but I was travelling without my wife and it was fine for me. The building was clean, the room was clean, but the beds are old and definitely sag a bit. My room had a kitchenette with microwave, electric cooktop, dishwasher, and full size fridge but absolutely zero kitchen supplies: No plates or bowls, no cutlery, no dish soap or dishwasher soap, no utensils, no paper towels, no cutlery, no colander, no cutting boards...NOTHING. The ice machine looks like it has been broken forever, but you CAN get ice from the front desk. The room had a decent 42\" (ish) TV and a couple of desk chairs and tables but no sitting chair or loveseat. The AC was cold but did not dehumidify - everything in the room was damp. The shower was hot and had above-average water pressure, but there was just shampoo - no conditioner, no body soap. They lock the front doors at 11 pm and there is no pad to unlock the doors with your room key on the front doors - you have to go around to the back, which is sketchier than the front, to gain entrance. The hotel is conveniently located for travel, right off of I-45.

Self

2/10

Poor

29 Jul 2025

Jessica

We booked this hotel same day after unexpected travel delays forced us to completely reroute our plans. We arrived around 1:30am, exhausted and just hoping for a smooth check-in.

Instead, we were met with a lecture - not a welcome. Despite the hotel listing a 24/7 front desk and Expedia showing check-in available until 2am, we were told we had missed the check-in window - 3pm - 11pm - and that our rooms had been given away.

After a long day of travel, we had to argue just to get into the rooms we had already paid for. Cause of course we were charged. And if that wasn’t frustrating enough, we got another lecture in the morning about their check-in policy.

If you plan on arriving late, I’d strongly recommend staying elsewhere. The hassle simply isn’t worth it.

Business Self

2/10

Poor

26 Jul 2025

Shanna

The accommodations were adequate. But we paid in full at the time of booking then charged again at check in. We have spoke to them several times and so far no help.

4/10

Poor

06 Jul 2025

Yomara

Hotel has no elevator so they try to stick you on the second floor first and you have to take the winding stairs and with alot of luggage etc, it can be a pain.. they have kitchenettes but there are no utensils, dishes or pans like the other suite hotels. There was mold in our restroom cieling that looked pretty bad.. The cart to transfer our belongs from car to room could only be used a certain way because it was taped together. The bolts and screws were on the cart but not installed.. just taped. The chair in the room almost collapsed as my daughter was trying to have her lunch.. when we looked the bolts and screws were on the floor..

The lady at the front desk was very nice and did state that they were a new hotel but based now on previous reviews, which i should have checked, they'd been open for a few years.. i will never, ever stay there again!

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Arnulfo

Excellent

4/10

Poor

22 Jun 2025

jody

You get what you pay for

So ill start off by saying the staff was great. Very nice. First there isnt an elevator. Next the place had an awful smell to the whole 2nd floor. The room was musty smelling as well. The TV had no sound and the walls are thin.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Maggie

Great!

Leisure Family

10/10

Exceptional

12 Jun 2025

Barbara

It was clean. Everyone was friendly. It was close to the racetrack exactly what we needed.

Business Self

2/10

Poor

01 Jun 2025

Demetria

This property was not safe for an individual. The peep hole in the hotel room was broken and had a tissue sticking out of the hole. Worst hotel ever! Do not get a hotel here.

Self

10/10

Exceptional

29 May 2025

Jennifer

Room was nice and clean, and the staff was extremely helpful.

Leisure Family

10/10

Exceptional

20 May 2025

Erica

Everything was perfect,but the AC unit didn’t seem to cool the room.

Business_and_leisure Partner

8/10

Excellent

18 May 2025

Jesus

Mini cacay

Its a nice place, there was hair in restroom floor and i killed a cockroach. When they replenished coffee, they didn't leave any sugar, so couldn't drink it

Partner

8/10

Excellent

23 Apr 2025

James

The facility itself was decent. It was well kept, updated and fairly clean. The neighbors were up all night being loud, the faculty had their whole family in the entry ways most of the time running around being loud and obnoxious

Business Pet

10/10

Exceptional

19 Apr 2025

Kimberly

Really sweet family run place

6/10

Pleasant

14 Apr 2025

Leana

When I went to take a shower and got in, I noticed hair still all over the shower walls. I also only got two shampoos and no conditioner and I didn’t bring any conditioner from home so that was inconvenient. Every single lightbulb was florescent white light instead of warm yellow light which made it cold and not warm and inviting. Other than that everything was fine and good.

Business Self

2/10

Poor

12 Apr 2025

Cynthia

They kicked us out of our Room from a king size bed and moved us to a 2 queen size bed. The guys at the desk said the owner was coming to stay in that room and he was drunk. Don’t recommended this hotel at all smh …. Never again…

8/10

Excellent

26 Mar 2025

LaTonia

Very Pleasant

When checking in we were greeted with a very pleasant staff. Our room wasn’t ready yet, but they found a room for us that was accessible, which was great. I would stay again and would like to thank Nishu and Asith for all of their support and great customer service.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

David

Hard to get to.

8/10

Excellent

16 Mar 2025

Efrain

Nice & clean

8/10

Excellent

26 Feb 2025

Verified traveler

Staff was absolutely amazing, trying to assist me!

Only frustration I had was the microwave didn't work..... \"noisy upstairs room above me, stomping around.\" I had asked for a quiet room, not a room near other guests...& It appeared there weren't many guests on a Thu night. Although hotel was clean, & supposed to be \"newly renovated...\" I wasn't impressed with a \"nonworking\" microwave in a room I already felt should have had \"some sense of discount,\" for \"nonworking microwave\"/noisy room above. So \"I wasn't impressed,\" with the price for the room given. Again, the \"night staff was amazing, courteous, & tried to help in any way!\"

Friends_and_family Friends

10/10

Exceptional

24 Feb 2025

Cheyenne

Was very clean and very comfortable well definitely be coming back

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

Luke

We stayed 3 days and it was close to what we had planned

Friends_and_family Friends

8/10

Excellent

11 Feb 2025

Rebecca

Close to all a lot of choices of food.

10/10

Exceptional

29 Jan 2025

Yailen

Muy bien

2/10

Poor

26 Jan 2025

Robert

Horrible experience

Power went out at hotel at roughly 9:00 am day of checkout.was not able to get ready for wedding at hotel. Front desk clerk was extremely rude when asked about potential partial refund.

Friends_and_family Family

2/10

Poor

17 Jan 2025

Kyle

Staff was banging on my room door at 11 am when I had over slept and yelling at me to get out fast

The hotel smells like marijuana

Leisure Self

6/10

Pleasant

29 Dec 2024

Tommie

Disappointed

Coffee machine in lobby broke
Ice machine broke
Floors were filthy

Partner

8/10

Excellent

22 Dec 2024

Geri

Conveniently located near major highway. The hotel and rooms were clean and comfortable.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Juan

Very Happy With Our Stay

Our room was very clean with amenities: microwave, stove burners, full fridge, the front desk was always accommodating, very good customer service & our bed was very comfortable

Friends_and_family Family

8/10

Excellent

08 Dec 2024

Shannon

Clean and quiet, and the staff was very friendly. However, I was surprised to learn that there were no kitchen necessities (pots, pans, can opener, dishes, etc). A small skillet, sauce pan, and spoon were available to check out at the desk.
Also there were no elevator, automatic doors, or alarm clock.
Just minor inconveniences but worth noting

Friends_and_family Family

2/10

Poor

01 Dec 2024

Viviana

Humidity

6/10

Pleasant

01 Dec 2024

Randell

Had continental breakfast listed but had grab and go bags out for breakfast. These bags contained a gogo squezz yogurtz, biscotti biscut, quaker instant oatmeal, belVita sandwich and a water. There was a couple pieces of fruit nesr bags. Also no other drink desides water in bag. Asked guy at front desk and he replied this is the breakfast.

Leisure Family

10/10

Exceptional

11 Nov 2024

Letty

Nice and clean

8/10

Excellent

10 Nov 2024

amy

It was fine. Pictures look better than actual property

Business Self

10/10

Exceptional

09 Nov 2024

Yolanda

clean

Leisure Family

4/10

Poor

20 Oct 2024

Soila

So I reserved a week ahead for a king size bed and when I went to check in the receptionist told me my king size bed was not available that it was rented in the morning and the only room available had two queen beds. I have a baby I needed the king for my husband and I to sleep comfortable. This made me super mad, this is the reason a booked before so I can get the bed I want and fits my family. The place is a good place to stay but this made me so mad.

Leisure Family_with_children