Wild Pheasant Hotel & Spa

6/10

Pleasant

14 Mar 2026

Adrian

Am giving yhis a very low rateing of 2 stars. I payed £130 for a room breakfast and use of pool. Put on arrival i got told pool and sauna is not included to which i had tp pay exter £10 each. The pool and the spa was cold The steam room stayed on for 5min then went off for 10min as it was on a timer we then had to pay extra for breakfast This is not clealy showing on there site as you pay for just room only. when i booked myself in at the desk the afternoon staff at the desk were very helpful. The next mornin i went down to the deck To be stud around for 10min as no staff were on the desk. I then came back down to hand my key in. Myself and 2 other customers was stud around again for 10min as no staff. But some good points the Rooms were clean and bed was really comfortable. I will not be staying at that hotel again as it miss leadingthat you have to pay extra for breakfast, the use of the pool and towels.

Partner

8/10

Excellent

13 Mar 2026

Michael

The only downfall I found was there wasn't enough plug sockets, one by each side of the bed would help a lot. Apart from that we really enjoyed our stay.

8/10

Excellent

12 Mar 2026

Gareth

Really happy with hotel. I was surprised that we had to pay £10 each for the spa, because last time it was included in the price. Evening meal was really nice. Breakfast wasn’t as good. Would definitely stay again though

Partner

8/10

Excellent

05 Mar 2026

laurence

The room was mostly clean, and we didn't use the spa, and they were friendly

Partner

4/10

Poor

27 Feb 2026

Scott

Unfortunately if you book a room through anyone other than the hotel then the spa facilities cost extra and the availability of the sessions in the spa are limited to 12 people at a time and are usually booked days in advance. To be charged extra for the spa after booking into a hotel advertised as hotel and spa, I was quite shocked. They will also charge extra for a towel and significantly extra for a robe. The rooms aren’t services unless requested, which we didn’t read until our second evening after wondering why the room hadn’t been serviced. If you wanted extra coffee and tea, it is an additional £5 per tray… the rooms are cramped in tightly and there is no telephone in the room so if you have any queries, then you have to walk a long way to find help. Such a shame as the location was great and the lady on the reception was very friendly but it is way too expensive for what you get here, I would advise to look elsewhere.

Partner

6/10

Pleasant

22 Feb 2026

Carolyn

Room 205 has ro be the worst room without a view ive ever stayed in. The noise from the extraction system was too loud for me to open the window and get some fresh air. I was very disappointed overall.
However the bed was comfy and the shower pleasant. The wash hand basin was a bit of a joke being lilliputian and more akin to a tiny loo under the stairs!
Breakfast was good and staff pkeasant.

Friends

10/10

Exceptional

22 Feb 2026

sue

Spotles staff were great cheerful and all meals we had was 10 out of 10 will be going again

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Deborah

Room was very clean and perfect size.
Staff were very helpful

Family

4/10

Poor

09 Feb 2026

Graham

Room felt neglected. Friendly staff. Worn carpets with age dirt. No support in mattress head was lower than feet. Heavily rotten window frame. Asked to move rooms and staff helped after a bit of waiting. Had to pay extra to use the small pool which I didn't see in the initial advert. Couldn't see it when I looked back.

8/10

Excellent

09 Feb 2026

susan

room clean, bed firm so were pillows. Staff pleasant, easy check in. Tea and coffee facilities well stocked. Main disappointment was having to pay £10 for use of spa for 1 hour also have to pay £2 for your towel. Now where did it mention that when i booked.

Partner

8/10

Excellent

02 Feb 2026

SIR DAVID

Friendly and helpful staff. Good food in restaurant. Room very clean.

Partner

6/10

Pleasant

04 Jan 2026

Gordon

Room and hotel where great but paid a lot of money for spa hotel but had to pay extra for spa 🙈

Partner

6/10

Pleasant

04 Jan 2026

Richard

Inclusive prices. Breakfast and basic spa uise not included.

4/10

Poor

04 Jan 2026

SARAH

The room was cold and we had to ask twice to get the heating switched on. The reception staff were not particularly helpful.

Partner

2/10

Poor

30 Dec 2025

Anthony

Spa very cold in and out of the water steam room no steam showers dirty bedroom radiator not working in the night

Partner

10/10

Exceptional

18 Dec 2025

David

Great place - lovley ambience and staff

Leisure Friends

8/10

Excellent

23 Nov 2025

Dawn

Lovely grounds and hotel, room comfy & warm. Ideal base for Llangollen. Breakfast was okay, simple selection of continental & then you order a cooked breakfast option.

Friends_and_family Friends

6/10

Pleasant

19 Nov 2025

Shirley

Very clean little tired. Not enough sockets.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Nathan

Room was okay, the main light didn't work nor did the extractor fan in the bathroom. Shower was great and we slept alright.

Main issue was with the restaurant, we tried it both for breakfast and dinner one night and were incredibly disappointed, especially with dinner. Everything felt very overpriced for small portion sizes and food that didn't blow us away. Even a Pepsi on draft costed more than whole starters in other places we went to during our weekend in Llangollen. We also had to wait 30+ minutes between our starter and main

Leisure Partner

6/10

Pleasant

12 Nov 2025

David

The staff were very courteous but the hotel was let down by us having to move room immediately as there was a main light not working and there weren’t any replacement bulbs available. The room did actually smell very unpleasant, so the move was welcomed. Our second room (217) was fine but maintenance had to visit as the radiators were cold and required bleeding.

Partner

10/10

Exceptional

03 Nov 2025

Stephen

The parking was great and the breakfast was value for money

Leisure Family

10/10

Exceptional

29 Oct 2025

Lee

Great food

8/10

Excellent

28 Oct 2025

Nigel

Thoroughly enjoyed our one night stay. It was conveniently situated for Pontcysyllte and Wrexham.
The bedrooms and meals were perfectly adequate for our purposes. Excellent car park immediately outside the property.

10/10

Exceptional

28 Oct 2025

David

Room was clean staff brilliant

Business

10/10

Exceptional

27 Oct 2025

Shane

We only stayed one night but had a good nights sleep in a lovely spacious large room. Staff were friendly & helpful.

Leisure

8/10

Excellent

27 Oct 2025

Christopher

Yes all good and great parking

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Andrew

Enjoyed the spa

Leisure Partner

10/10

Exceptional

13 Oct 2025

Kendrick

Friendly staff in the bar and restaurant also the front desk

Leisure Partner

10/10

Exceptional

05 Oct 2025

simon

Had a nice stay clean room and the bed was really comfortable just a short walk into town great location

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Samantha

The room was nice and big but the sofa bed was so uncomfortable due to a huge dip in the middle

Leisure Friends

10/10

Exceptional

28 Sep 2025

Jane

A great place to stay close to all the amenities in Llangollen. Very friendly staff without exception. Delicious food with a wide choice including vegan dishes. Spa was excellent with a big hydro pool.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Islwyn

Great hotel excellent service, plenty of parking.
Would recommend this hotel.

Leisure Partner

4/10

Poor

22 Sep 2025

Jody

The hotel would have been fine, but we booked a king room with a pull out couch and the headboard was king, but the bed was a queen. The pullout couch was broken in the middle, (bent bars) and almost ten of the tension springs were missing. My adult son was sleeping in a pit that hung so low the front board of the couch dug into his back. They brought a fold up cot that would be suitable for a small child as a solution. It was very disappointing.

Leisure Family

8/10

Excellent

20 Sep 2025

Alan

Hotel was clean well maintained and staff very pleasant. Slight criticisms no body lotion or tissues in the room and the kettle is very difficult to get under the tap to fill.

Partner

8/10

Excellent

14 Sep 2025

Rosemary

Very enjoyable stay

10/10

Exceptional

12 Sep 2025

Vicki

Reasonably priced. Lovely large room, clean and comfortable. Shame there is a charge to use the spa when staying if not booked direct with the hotel. Good continental breakfast buffet and a served hot option. Would recommend this hotel, but book it direct.

Leisure Partner

4/10

Poor

03 Sep 2025

Joyce

The room was full of cobwebs and bathroom had mould on ceiling

8/10

Excellent

01 Sep 2025

Lyndsey

Lovely hotel, great location.

The hotel is lovely. Staff where very pleasant. Free parking.
A short walk to the main town.
We didnt try the breakfast as we wanted to go to Llangollen once we had checked out to get breakfast and look around.
I booked the hotel for the spa, you can book on line or at reception for £10 per person for 2 hours. The steam room and sauna are a decent size, the jaccuzzi pool area is small and I felt a bit awkward, being so close to people, it wasnt the relaxing experience I had hoped for and the chlorine really stung both my partner and my eyes. I wanted to book a massage but there was no availability, so id recommend to book prior to arriving.
Next doors tv could be heard through the wall at 1am, but it didnt stop us from going asleep. Pack earplugs just incase ha. Beds very comfy. Its a lovely place, garden areas are very well kept. Like I say the only thing was the spa , but I will buy a pair of goggles and would come back. Maybe if you book in advance its not as busy?

Partner

10/10

Exceptional

30 Aug 2025

Ann

Thoroughly enjoyed our stay

Thoroughly enjoyed our stay at The Wild Pheasant Hotel. All staff were very friendly & helpful & the room clean & comfortable.

Partner

4/10

Poor

27 Aug 2025

Yvonne

Disappointed

Pestered me to upgrade so I did got confirmation saying it had been excepted. On arrival told there are no executive rooms. No apology. Then informed we had to pay to go in the spa. When I rang they said we get an hour free. Walls so thin the TV and toilet from next door kept us awake most of the night.

Partner

10/10

Exceptional

25 Aug 2025

Dawn

Lovely hotel in a great location just a 10 min walk along the river to the main town of Llangollen . Comfy well decorated room ,hotel and grounds were very neat . All the staff I encountered were very friendly .

Partner

6/10

Pleasant

25 Aug 2025

Tracy

Birthday spa didn’t meet expectations

Upon check in we were advised that the spa was busy and to book which we did. Additional charges added for late check out and the dog. Room was clean and had a handy patio door for the dog. The spa wasn’t the cleanest and after only 10 minutes we were asked to leave due to an electrical issue. I had to look for reception staff to speak with which was frustrating. We were disturbed in the morning on two occasions by room staff as our room notes didn’t show the late check out. This was a special birthday and was disappointing.

Partner

8/10

Excellent

24 Aug 2025

Verified traveler

Fantastic service . Nice room. Clean . Great area.

Partner

8/10

Excellent

24 Aug 2025

Eduardo

Breakfast was poor quality. Also staff at breakfast room too intrusive moving around between tables spraying with cleaning detergents next to guests trying to have breakfast.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Diane

Absolutely stunning garden! Comfortable room. Nice bar.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Mary Ellen

We stayed for two nights. We ate in both the restaurants which were both very good and the staff was lovely. A little pricey but good menus at both. Convenient to town. You could probably walk.

Leisure Family

8/10

Excellent

20 Aug 2025

elaine

Great staff cuffy beds.disaparted had to pay extra for breakfast an spa.but did enjoy spa

Leisure Partner

10/10

Exceptional

19 Aug 2025

Chris

Spa was amazing 😁

4/10

Poor

19 Aug 2025

Terry

Small room
Tiny bathroom

Partner

6/10

Pleasant

16 Aug 2025

Peter

The room was adequate but the toilet and washbasin had cracks...hygiene issue?. The breakfast... smallest portion of baked beans I've ever had. Counted them, 18 in total. Drinks expensive. Pint of Guinness and medium white wine with dash of lemonade £14.75. Finally, advertised as a Spa hotel but access to the spa additional charge of £10 per hour!. Didn't bother.

Leisure Partner

8/10

Excellent

14 Aug 2025

Alexander

Nice

The receptionist on arrival was quite frosty towards us. We were told we had to pay an extra £10 per person for 1 hour in the spa and £5 thereafter, which although is part of their policy, her attitude towards us, made us reluctant to book a session in the spa.

However, the lady who served us at breakfast was very pleasant and accommodating and went above and beyond to make us feel valued and respected.

The hotel is a short stroll from the bustling town, where there are a wide range of shops and eating establishments.

The bathroom in our room was quite tired and not really thought through. The tiled shower floor was slippy when wet, they may have used wall tiles here rather than floor tiles.

Partner

2/10

Poor

13 Aug 2025

Mojtaba

Needs complete decoration and the spa facilities not up to standard and need to be paid for separately which is ridiculous

Leisure Partner

8/10

Excellent

11 Aug 2025

John

Excellent standards of cleanliness.
Food and Beverage superb.
Let down by very poor bed mattress.
Rectified immediately by Deputy GM.

6/10

Pleasant

11 Aug 2025

Neil

Property was elegant from the outside reception area very nice staff welcoming.
My room was very difficult to get to many doors to go through with a large suitcase's.
Room was generally nice very old inside needed an update.
Bed was older had a ridge in the middle linen was very clean. Shower and toilet clean. Sink was older with lots of scratch marks and a chip off the sink and rusty around sink unit.
I would not stay at this property again especially at the price I paid.
The photographs did not reflect the room I booked.

Leisure Partner

6/10

Pleasant

10 Aug 2025

Verified traveler

Very disappointing

We arrived after 11PM, as did two other parties. We rang the bell 7 times and called twice. Finally, 20 minutes later someone showed up to check us in. He was not apologetic at all. He had me pay for breakfast before he told me that the only available times were after we needed to leave, then he said he did not have authority to give me a refund! The room was smaller than we expected, but it least it had two beds like we requested. Breakfast was fine, but pricey. Don't go out of your way to get it -- frankly, I would stay at a place where breakfast is included!

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Patrick

My partner and I stayed here for two nights and she loved it from first site of the grounds and the hotel. It was a short walk into Llangollen where we had access to restaurants and pubs, plus the River Dee and the canal.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Jason

Absolutely faultless, Staff are great the hotel is very clean. Well recommended A+++

Partner

6/10

Pleasant

03 Aug 2025

Verified traveler

Great but they need A/C

Amazing location , great customer service . Room dated no fridge and no air con . Horrible on a hot day couldnt stay in the room had to keep going outside to cool down

Friends_and_family Friends

4/10

Poor

01 Aug 2025

Paul

Found the bed to be small double low on wooden frame, mattress old

Partner

4/10

Poor

28 Jul 2025

Peter

A Very Poor Experience

Due to the state of our room - it was filthy, the bins were not emptied and the bed had not been made properly; I complained to reception. The receptionis came to check what it was like, and then a member of the housekeeping staff was sent to check. Everyone agreed that the room was in a terrible state.

I was then offered a replacement room, opposite the one I had been allocated. This room was equally as bad, so I decided I would not risk the option of a third room, and checked out.

I had booked the room via Hotels.com and approached them about a refund. The hotel did not quibble (showing that what I am writing is correct), I got all of my money back.

I am not saying this is a bad hotel; the staff were very friendly, and it is in a lovely position. I do feel they should sack the cleaning staff, to save the reputation of the hotel.

Business

8/10

Excellent

27 Jul 2025

Philip

Excellent hotel, walkable to town

Leisure Family

10/10

Exceptional

27 Jul 2025

Channeil

We had a lovely last minute stay at the wild pheasant hotel. No complaints other than that the rooms are incredibly warm. We brought our own fan as previous reviews stated the same. Room was clean and the bed was comfy.

Leisure Family_with_children

8/10

Excellent

22 Jul 2025

Pam

Mini break away

Enjoyed the spar when we arrived. Had a nice afternoon drink in the grounds. Busy with bee’s around us and was a bit nervous with the amount of bees.
But apart from that had a lovely time spent with family at the hotel.
Everything was clean and comfortable. Tea and coffee in the room and tv.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Martin

Fabulous hotel and scenery

Fabulous location and beautiful views. This hotel is only a 15 minute walk into Llangollen. The staff were amazing and Melanie and the new girl Jody showed us the beautiful penthouse suite which is out of this world. We look forward to returning very soon.

Partner

4/10

Poor

20 Jul 2025

Paula

The fact that the bedding was soiled was an absolute disgrace.
The bed was very uncomfortable and the lack of plug sockets, especially next to the bed caused an issue as my husband has sleep apnea and requires a cpap machine to sleep

Leisure Partner

10/10

Exceptional

19 Jul 2025

Duncan

Nice location. Good choice of food. Room very comfortable and clean

Leisure Partner

4/10

Poor

19 Jul 2025

Annette

Well maintained grounds and reception area. Disappointed with our room. Although near and clean, the bed linen did not fit comfortably. The bed sheet was a flat sheet which did not tuck firmly under mattress. It was too small for a double bed, pillowcases too big for pillows. In the bathroom, the toilet role holder is fixed to the wall directly opposite the toilet bowel. Your arms would have to be at least a metre and a half long to reach it. Very disappointing indeed.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Kristine

Lovey hotel

Leisure Partner

10/10

Exceptional

15 Jul 2025

Lesley

We loved everything about the Wild Pheasant Hotel and Llangollen. Beautiful place to be. We had a really lovely time. Will definetely be going back.

Leisure Partner

10/10

Exceptional

15 Jul 2025

irene

Lovely hotel in well kept grounds which are a pleasure to walk around and sit in having a nice drink. Spa excellent and staff pleasant and friendly. food: evening meal and breakfast very good with plenty of choice from menu. Easy walk into centre of llangollen town alongside the river.

Leisure Partner

8/10

Excellent

14 Jul 2025

Pauline

Excellent Sunday dinner, very friendly and efficient staff.
Unfortunately no air conditioning in rooms.

Leisure Friends

4/10

Poor

13 Jul 2025

Orran

Did not like being asked to pay £10 to use the swimming pool

Leisure Partner

10/10

Exceptional

13 Jul 2025

Caroline

Wonderful hotel with great staff. Very comfortable room. Bar and food also really lovely. Great location with some lovely walks too. Thank you.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Paul

Great stay.

Had a lovely stay at the Wild Pheasant when attending a concert in Llangollen Pavillion. It's about 10 minutes walk into Llangollen and about the same to the Pavillion. All staff encountered were really friendly and helpful. Room was lovely, clean and spacious. More available electric sockets in room would have been good
Had a meal from the Glasshouse in the afternoon and it was excellent. Breakfast was great. Would recommend.

Partner

4/10

Poor

30 Jun 2025

Anthony

Too hot to sleep in no air conditioning rooms need an upgrade rest of the hotel nice

Partner

10/10

Exceptional

28 Jun 2025

caroline

Quiet and convenient hotel

Lovely hotel with excellent staff. Room was a little tired, but we did have a great outdoor space, being on the ground floor, although laundry next to the bedroom wasn't ideal when they delivered in the morning. Convenient for the town, and the hotel bar/bistro was a great space.

Partner

8/10

Excellent

27 Jun 2025

Suzanne

Staff lovely, lovely breakfast, air con needed

The staff and service was really good here and it’s a really pretty hotel but could do with investing in air conditioning as it was so hot. Reception were very lovely and found me a second fan and it was fine but air con would be a very good investment. The spa was nice but again could do with a little investment with some rusty patches here and there. The head rub was a little strange, but overall the stay was very good, the staff were lovely and I’d stay again, but perhaps not on a very hot day. Breakfast was also lovely but we were on the later entry and so there were no pastries left or watermelon, it was fine and the main event was delicious but just a note.

Friends_and_family Friends

2/10

Poor

19 Jun 2025

Jason

Booked the room and very disappointed then the spar was extra towels extra very disappointed will never go back

Leisure Partner

10/10

Exceptional

17 Jun 2025

keith

Two nights stay at the Wild Pheasant hotel in Llangollen combined with steam train trip. Ideally situated ( 10 minutes walk into town centre) alongside the river Dee

Partner

10/10

Exceptional

16 Jun 2025

Kylie

Hotel stay

The hotel itself is beautiful and our room was lovely. The shower in the ensuite was really powerful which was a great surprise. Excellent walking distance into town as well, especially lovely along the canal path.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Thomas

Easy checking in, with nice and friendly staff. Room was clean and comfortable - had a quiet, relaxing night. Breakfast was great and set me up for the following day. Would definitely stay here again.

Leisure Self

10/10

Exceptional

03 Jun 2025

Sean

Excellent stay, Room was ready earlier than expected. Very spacious and quiet room. Loved the use of the spa facilities the following morning. Will definitely be back when visiting friends in the area.

Partner

10/10

Exceptional

02 Jun 2025

Graham

No complaints, hotel excellent. Taxi service poor, bus late, mobile signal poor.

Leisure Family

10/10

Exceptional

02 Jun 2025

Steven

Excellent venue and restaurant was beyond excellent. Definitely highly recommend this property.

Leisure Partner

10/10

Exceptional

30 May 2025

Angela

Lovely couple of days

Friends_and_family Family

10/10

Exceptional

26 May 2025

Verified traveler

Excellent hotel, good service and food. Close to town center. Been going to this hotel for the last 16 years

Partner

10/10

Exceptional

18 May 2025

Dr Bernd

great hotel

8/10

Excellent

12 May 2025

Adrian

Nice hotel in a pretty garden

The beautifully maintained garden is a pleasant welcome to the Wild Pheasant. All within is clean and tidy. Our room was spacious and comfortable. However, the lack of air conditioning and south facing windows made the room hot, even in early May. A fan is provided, but I doubt whether it is sufficient on a summer day.

Friends_and_family Friends

10/10

Exceptional

10 May 2025

linda

Very helpful and accommodating staff. Certainly dog friendly, it was the first time we had travelled with our puppy.

8/10

Excellent

07 May 2025

Verified traveler

Weekend stay

We enjoyed a weekend stay at The Wild Pheasant. The room was comfortable with a supply of tea,coffee and milk. The food was good and the dining room is pleasant.As it was the bank holiday weekend the hotel was very busy and therefore quite noisy at times. The hotel is within easy walking distance of Llangollen.

Partner

8/10

Excellent

18 Apr 2025

Jean

The only complaint we had was the size of the bed which wasn’t a full size double.

Leisure Partner

6/10

Pleasant

15 Apr 2025

Verified traveler

R

Good location, nice setting and friendly staff. Hotel inside run down and in need of updating although it was clean so great work by the cleaning staff. The bed very old and worn out and very uncomfortable. The springs worn out. The bathroom had no window or working fan to take away steam causing damp smells. Furniture in room and en suite very old along with carpet which needs replacing. The light in the room by the main door had no way of turning off so the light was on all night. Overall okay but definitely not a 4 star as advertised. Personally I have stayed in 3 star hotels better then this one. If the rooms were updated with new bed, furniture, carpet, bathroom suite and working fan the guest experience would be much better.

10/10

Exceptional

29 Mar 2025

David

A great place to stay clean tidy good food friendly staff

Leisure

10/10

Exceptional

27 Mar 2025

Gary

Great one night stay but spa a bit disappointing

Great hotel in nice location. Pleasant and clean inside hotel and room with nice grounds.Had dinner in the cheaper Glasshouse restaurant which was reasonable value. Only slight negative would be have to pay for use of spa if not booking direct. Not cheap at £20 for an hour and the spa isn't the best with insufficient room to swim properly and water not quite warm enough to sit about in (also best area for sitting the jets weren't working).

Partner

10/10

Exceptional

27 Mar 2025

remi

Great place with good walks.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Nikki

Perfect stay.

Had a fantastic stay at the wild pheasant. Staff are lovely. Room was for 3 but only set up for 2, the staff couldnt be any quicker having the room amended for the 3 of us. Afternoon tea was gorgeous , spa immaculate and not overcrowded. Enjoyed a shoulder and back massage to finish the trip. It was perfect. Also very close to the centre nice 15 minute walk along the river

Friends_and_family Friends

10/10

Exceptional

22 Mar 2025

Lawrence

Just what I needed, a peaceful break

8/10

Excellent

16 Mar 2025

Richard

Clea and convenient for town and facilities. Rooms v comfortable an well looked after. Dining area excellent.

Leisure