Hand

8/10

Excellent

11 Mar 2026

Eden

Shops nearby were helpful. Super close to a big Macy’s that had food options and in walking distance of a Trader Joe’s. The pool was under maintenance while we stayed which we were not informed about before hand. That was disappointing.

Friends

10/10

Exceptional

10 Mar 2026

Jervie

Across the street from union square, this hotel is close to many restaurants and quick dining spots. Definitely an ideal place to stay if you don’t have a car. Super close to Powell BART, you can walk there with your luggage. Short walk to Chinatown.
Hotel was very clean and I always wipe down my room. There is a doorman/security for added safety. The pool is being remodeled. The staff always greeted me during my stay. I only stayed in the room to sleep and shower. I would stay here again.

Partner

8/10

Excellent

10 Mar 2026

Samuel

Pool was not usable and no one told us until we got there. Booked the room there cause it said it had a pool.

8/10

Excellent

10 Mar 2026

Debra

I have been waiting for this pool to open for nearly a year. Keep bringing a bath suit bc they say it’s either open or will be open by the 3/6. Didn’t happen. No snacks and restaurants close early in the area. Also restaurants are extremely expensive.

8/10

Excellent

09 Mar 2026

Leticia

Great area , the bed wasn’t very comfortable and the bathroom counters weren’t completely cleaned

Friends

6/10

Pleasant

09 Mar 2026

Samuel

Good location. Could use some renovations

Self

10/10

Exceptional

09 Mar 2026

Edzon

Located in the center of down town. Everything is walking distance. Rooms are nice and clean as well.

Partner

10/10

Exceptional

09 Mar 2026

Ethan

Great location with plenty of shops, restaurants and cafes. Close to BART and city transit. Staff keep the rooms clean and serviced daily which is very rare these days. Highly recommend this hotel, we were in SF for 5 nights.

Partner

8/10

Excellent

09 Mar 2026

Vanessa

The hotel location was optimal, and my room was lovely. Unfortunately, the pool is under construction, so it was not available to hotel guests. The housekeeper ignored my Do Not Disturb sign on the door and entered the room to clean it, even though I specifically told her not to. Then another day, she opened the door and woke me up when the sign was on it. I was very annoyed and asked her why she opened the door when it clearly said DO NOT DISTURB. She didn't say why. Why have the Do not Disturb sign if its not respected?

Self

8/10

Excellent

09 Mar 2026

Janet

Clean room
Friendly staff

Family_with_children

8/10

Excellent

08 Mar 2026

Patti

Stayed in one of the premier rooms. It was older and needed updating. Beds were comfy tho. Walking distance to Union Square lots of places to eat nearby.

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Kanda

The hotel was in the middle of the downtown which is nice. Hotel was a bit old, but for the price and location were reasonable, the only thing is the blanket was a little thin and the room were cold, our heater in the room didn’t work, so we had to ask for another blanket which was a lot better. All the stuff were really nice and helpful. We would stay again.

Partner

6/10

Pleasant

08 Mar 2026

Nicole

The pool was closed for maintenance so we did not get to take advantage of it. It appears renovations throughout the hotel as they have done some updating. The updates are incomplete which is partially why the rating is a 3. When you update tile, some lighting and

10/10

Exceptional

08 Mar 2026

Luis

It's very close to Union Square. It was exactly where we wanted to be for the Chinese New Year's Parade which was our goal in visiting San Francisco. We had lunch earlier in the day at Johnny Foley's and before checking out we had breakfast at Sears Fine Food. Then we spent an hour in beautiful Chinatown and did some quick shopping. BTW, the weather was warm to our amazement. Yes, I highly recommend the Handlery even if the pool is under construction.

8/10

Excellent

08 Mar 2026

Robert

The property is in good condition but they are in the middle of updating the pool area and I believe the bar area. The room was clean with the only down side was the shower didn't have a strong water pressure. I'm general all staff was polite and helpful. Just one came off a little rude or short tempered. Overall a great location so it helped make my weekend vacation special. Thanks!

Self

10/10

Exceptional

08 Mar 2026

Lorena

Nice clean rooms

Business Self

10/10

Exceptional

08 Mar 2026

Claudia

Excellent location and reasonably priced compared to other hotels in area. Staff very helpful.

10/10

Exceptional

07 Mar 2026

Trinh

The room was clean. The service was excellent. Our room was a little cold. We called guests service and a technician was sent to our room within minutes. We were offered a portable heater and that took care of the problem.

Partner

2/10

Poor

07 Mar 2026

Reihaneh

Very old, smelled moldy, pool was not open..

Family

10/10

Exceptional

06 Mar 2026

Jose

Pool is not open

6/10

Pleasant

06 Mar 2026

Tomotaka

Good

4/10

Poor

06 Mar 2026

David

They advertise a heated pool, there is no pool. It looks like its been under construction for years. Toilet did not flush, when I asked for it to be fixed, I received push back from the staff. Urine should not be able to clog a toilet; they finally fixed it. TV was full of static. bathroom door did not close. Elevator was never swept, if you have dust allergies do not enter the elevator. Fire alarm going off for no reason, had to evacuate and made us late for our show.

4/10

Poor

06 Mar 2026

Holly

The staff was not hospitable in the least. I checked in and the front desk was all business.
I got terribly lost finding my room because they added a building. After getting sufficiently lost and confused since the second floor rooms are in two different buildings, I had to haul my luggage back to the desk.
I asked for help getting to the room, the bell desk guy starting pointing. When I asked him to show me he made sure to make me feel stupid for taking the wrong elevator on the right. Then he proceeded to walk me the whole way not offering to pull my luggage for me! Not once. I'm fact he walked ahead of me and then brought me to an elevator that looked like it was for freight.
And the pool was closed for construction and I want notified.
Hated my experience from start to finish.

6/10

Pleasant

05 Mar 2026

Roxanne

It’s was cold and they did not tell me pool was out of service

4/10

Poor

05 Mar 2026

Ruzanna

The hotel isvunder renovation
The staff didn’t mention when booked hotel

10/10

Exceptional

05 Mar 2026

Jairo

I liked it

Friends

8/10

Excellent

03 Mar 2026

Bryan Joseph

.

Partner

10/10

Exceptional

02 Mar 2026

Damien

Rooms are perfect and staff is super friendly definitely recommend!

Partner

10/10

Exceptional

02 Mar 2026

Irish Ann

Yes . Pop mart, Nike , Victoria’s Secret were all near by . Staff is awesome.

Family_with_children

10/10

Exceptional

02 Mar 2026

Luke

Always a great stay

8/10

Excellent

02 Mar 2026

Blake

Pool was out

Family_with_children

6/10

Pleasant

02 Mar 2026

Hennie Lynn

The staff was excellent, no doubt about that. But the condition of the rooms was a different story… the first room we got had a sewage smell. Was transferred to a different room but there also was a musky/moldy smell it gave me bad allergies. The rooms/carpets are just really old. I dont think the price we paid was fair.

Family_with_children

6/10

Pleasant

01 Mar 2026

Juan

Location is great and room (272) in general was OK. However, need improvement with the internet connection as it was very slow. We also had a problem with the shower, when the button that changes the water flow from the shower to the tub would automaticaly change, so it was an inconvenience to continue to push the botton to get the shower flow again.

Partner

10/10

Exceptional

01 Mar 2026

Vida Mia

Location is perfect. Staff were awesome and friendly. Room was great.

Family_with_children

2/10

Poor

28 Feb 2026

Miao

The hotel bed sheet and pillow smell, and there are even bloodstains on bed sheet. I could not get asleep almost the whole night.

Self

10/10

Exceptional

27 Feb 2026

Anthony

Room was nice and clean, the staff are amazing, especially to Shiley she was the best 👍

Partner

10/10

Exceptional

27 Feb 2026

Kevin

Spotless room, beautiful historic hotel in SF.

6/10

Pleasant

26 Feb 2026

NATALIA

Room was depressing- dark, small.
Location is great
Staff was indifferent- no complaints .

4/10

Poor

26 Feb 2026

Ruben

Just sharing because I look at the reviews before purchasing.

The location was not bad, good places to eat around that are walking distance.

The room itself was really small for 2 adults and 2 kids. The restroom was really small, especially the shower amd poorly structured.

Our key also was deactivated around 10, check was 11. We went down for a new key to get our stuff after breakfast, as was told, and still didnt work. They had to go up with a master key.

10/10

Exceptional

25 Feb 2026

Carlos

Awesome historical hotel centrally located just steps away from Union Square and Powell St. The hotel staff was very friendly and helpful. Tne rooms comfortable and spacious. The only disadvantage is that the hotel doesn’t have a restaurant or coffee shop. There is a little smell throughout the property. But in general we enjoyed our stay

Friends

10/10

Exceptional

24 Feb 2026

Amber

Always nice stay

10/10

Exceptional

24 Feb 2026

Amber

staff was very generous

8/10

Excellent

23 Feb 2026

Julie

Clean room (a little tired but comfortable). Great staff, very friendly and helpful. Great location, I love staying at the Handlery and make it my choice every chance I get.

Friends

10/10

Exceptional

23 Feb 2026

Amber

Great location for walking around

Partner

8/10

Excellent

22 Feb 2026

Jennifer

It was good, clean, staff are friendly.
The hotel is in a good area

Family_with_children

8/10

Excellent

22 Feb 2026

Marko

Clean room, friendly cleaning staff, great fitness room, great location.

Friends_and_family Family

2/10

Poor

22 Feb 2026

milady

One of the main reasons I booked this hotel was for the heated pool, but it was closed during my stay. When I called the front desk, they told me that Expedia was supposed to notify me about the closure.

The body wash bottle in the room only had enough product for one use. The air conditioning buttons were very old, difficult to understand, and not functioning properly. The room itself was too small.

There were two old phones displayed in the lobby. I briefly touched one of them, and a front desk staff member yelled at me in front of other guests, telling me not to touch it. There was no sign indicating that guests were not allowed to touch the phones.

Additionally, the shower water was not hot enough. Overall, the facilities felt outdated and poorly maintained.

Family_with_children

10/10

Exceptional

21 Feb 2026

Stephanie

The room was clean, the staff was very friendly and helpful. Great location and very quiet. The only thing is that the room was quite warm and we had to leave the window open all night. The thermostat in the room was not working.

Business

8/10

Excellent

21 Feb 2026

Stephen

The room was simple but clean and quiet. For a short stay it was a great value and location.

Family

4/10

Poor

21 Feb 2026

Cristian

Rooms are old a lot of construction at the time and they want to over charge for parking and anything else you need.

Partner

8/10

Excellent

20 Feb 2026

Jose

It was good

6/10

Pleasant

18 Feb 2026

Jamasa

Our two rooms were right by the pool which we thought was great, but it turns out the pool is a major walkway to get from one wing to the other. We constantly had peopled walking by our glass doors with luggage talking loudly at all hours. The concierge was extremely rude. Get advice from the front desk staff instead. We had reservations at the House of Prime Rib and asked her the best way to get there. She laughed and said Oh! you will NEVER get in there! We've had reservations for six months. One of the front desk staff was pretty rude to me at check in, talked to me like a child, but not too big of a deal. He had an hispanic name. Rooms were ok. Great location. The only microwave available is in the kitchen by the lobby, so called 24 hours. We waited for someone to unlock the kitchen for about a half hour and then he never even turned on the lights. We heated up our food in the dark. They don't seem to care much about you but most are somewhat friendly. Somewhat.

Family

10/10

Exceptional

18 Feb 2026

Istvan

Best part about the hotel is the night auditor Stephanie, she has amazing customer service skills and i keep returning because she impresses me every time. Rooms are clean and medium firm beds, good wifi, good black out curtains, windows can be opened in the room, close to union square close to subway and cable cars! Wheel chair accessible hotel

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Angel

Great location!

Friends

6/10

Pleasant

17 Feb 2026

Marcy

Beds are 2 full size beds

10/10

Exceptional

16 Feb 2026

Tina

Very attentive and friendly staff, really seemed to care about our stay. The room was clean and a good size. Also quiet and safe.

10/10

Exceptional

16 Feb 2026

Jose

Great location, clean property, with friendly and attentive staff.

6/10

Pleasant

16 Feb 2026

Louise

Lovely hotel but do not be deceived by the photo of the swimming pool. It is under construction until May 2026. Hotel.com’s advertising is completely misleading when it cites the pool on its ‘front page’ as a selling point for staying there. Also, the pool is about half the size of what it appears in the photo. I would not have paid what I did for this hotel if I had known the pool wasn’t open. All staff were professional and friendly and the hotel is clean and well situated.

10/10

Exceptional

16 Feb 2026

Robert

Big rooms, friendly staff, great location

Leisure Partner

10/10

Exceptional

16 Feb 2026

Angela

Room was clean staff was nice and also efficient.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Ranu

Great

2/10

Poor

16 Feb 2026

Mario

Awful. They sell double bed rooms online but then don’t give you two beds. They don’t honor a receipt that shows you paid for two beds. Terrible customer service. When I asked for support with the issue the manager refused to help, refused to give me her name and had no ability or willingness to fix the issue.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Lora

Staff nice
Quiet room
Sink leaked but they fixed it

2/10

Poor

15 Feb 2026

katherine

First the night manager that was there when we arrived was horrible and rude. He said he was going to upgrade our room well we got a down grade compared to the room we booked. Then he said he was giving us a bottle of wine well it came with the room I booked so he didn’t give anything and it was a cheep and nasty bottle. The heated pool was out of service a big reason why we booked here so the kids do swim and relax. Expedia said they sent a email about the pool after we got booked the room. I never got it. When we got to our room the toilet was clogged had to call 3 times to have someone fix it. Room was small and shower was even smaller it was a horrible stay

8/10

Excellent

14 Feb 2026

Saray

Hotel is fine just need to update the king mattress, wasn’t very comfortable

10/10

Exceptional

13 Feb 2026

Steffani

This hotel is wonderdul & so os its staff, the only thong that could us improvement was the bed, it was not comfortable at all, other than that we woll definitely stay here again!

Business_and_leisure

10/10

Exceptional

12 Feb 2026

Matthew

stay was at a perfect location.

Business

10/10

Exceptional

11 Feb 2026

Todd

Our room was huge, spotless, and perfect. The staff is super friendly and helpful and the hotel is in a very safe and absolutely fantastic location! Great restaurants, shopping, and transportation all around. We can’t wait to go back and will be doing so in a few months!

10/10

Exceptional

11 Feb 2026

Joel

Clean, functional room and great staff.

Leisure Self

4/10

Poor

10 Feb 2026

Andrya

Looks like they put paint on an old room and called it a day. Bathroom was tiny. There was mold and rot on the bathroom door frame. Pool was closed but was not disclosed until check in. Staff was friendly enough. Parking was hard to find as it was around the back of the building and was still expensive.

Business_and_leisure Family_with_children

8/10

Excellent

09 Feb 2026

Duncan

Yes th room was clean and the staff very friendly

Business

10/10

Exceptional

08 Feb 2026

Christine

Spacious rooms and the pool is special. Excellent location in the city. I would recommend and stay again. Feels very safe.

Business Self

10/10

Exceptional

08 Feb 2026

Mira

The room is big, it is clean a bit old. Staff are super excellent. Love their service

Business_and_leisure Partner

10/10

Exceptional

07 Feb 2026

Jonas Bayani

The staff were friendly and very helpful especially Joyce who delivered excellent services . I like here friendly vibes and helpful attitudes,

Business_and_leisure Friends

10/10

Exceptional

04 Feb 2026

Ténon Martial

Yes

8/10

Excellent

04 Feb 2026

Kim

Room was clean, staff was friendly

Friends_and_family Friends

10/10

Exceptional

04 Feb 2026

Elizabeth

Clean room, nice staff, easy check in and valet services

Partner

10/10

Exceptional

03 Feb 2026

Mackenzie

Thoroughly enjoyed our time here!!!!

10/10

Exceptional

02 Feb 2026

Tiffany

Friendly staff great location

Leisure Partner

6/10

Pleasant

02 Feb 2026

Dawn

The floor of my room had an odd smell. The staff isn’t very friendly

Business

10/10

Exceptional

02 Feb 2026

Faron

Front desk staff were great and the concierge, Judy was very helpful and informative.

Business Partner

10/10

Exceptional

02 Feb 2026

Paul

Clean room, decent price, great location for our downtown sf needs and touristing on cable car, pool was lovely add, every staff we interacted with was very nice.

Family_with_children

10/10

Exceptional

31 Jan 2026

Susan

Location and reasonable rates

Leisure Partner

10/10

Exceptional

29 Jan 2026

Hector

great location, awesome room, expensive parking

Business_and_leisure Family

4/10

Poor

25 Jan 2026

Bradley

On my second day of my stay here, one of the front desk staff followed me and my guest to their vending machines and proceeded to tell us that we did not look like their normal guests that stay at their hotel and asked what we were doing in the hotel and I told them that we were guests at the hotel and I showed him my room key card along with my ID then he proceeded to ask me for my room key card while I literally was showing it to him. This is not acceptable. I stay at this hotel all the time but I will not stay here anymore after this incident.

Partner

8/10

Excellent

25 Jan 2026

Rimvydas

Staff is friendly. The hotel is clean. However, amenities are limited (no coffee/tea in the lobby in the morning, pool closes at 8pm).

Self

10/10

Exceptional

23 Jan 2026

Sheri L

The rooms were clean and comfortable. The staff was very helpful and friendly