Hugh
1st impression at reception was that the young reception woman was dismissive / rude.
I was separated from the rest of my family and sent to register elsewhere. My Thai g.f and our kids were sent by other means to the accommodation.
Later, other reception staff were more helpful and respectful.
Someone I assumed was the general manager denied me access to the bungalow I had reserved citing the photos in the advertising was not those of the actual accommodation. As a result, I was offered 2 rooms with a connecting door back in the main hotel area of the resort, and free breakfasts all week.
Having read reports of the bungalow accommodation on this site, there is clearly an issue with those accommodations to which I was not allowed (in my opinion) to know about.
Perhaps the original properties are being renovated or rebuilt during this period.
The swimming pool is a lovely attraction and my young boys were using the pool most days for hours at a time. I felt happy that it was a safe pool for children and had no concerns.
The breakfasts were of a good quality and a good range of options. The chef was friendly, courteous and helpful. He made himself available to talk to the customers and asked opinions and offered individual options of cooking. Staff in the restaurant were equally helpful.
There is a beach bar in the evening which is surprisingly peaceful. There are rats which run up off the beach, be prepared. The staff could be helpful one night and dismissive the next.
I was separated from the rest of my family and sent to register elsewhere. My Thai g.f and our kids were sent by other means to the accommodation.
Later, other reception staff were more helpful and respectful.
Someone I assumed was the general manager denied me access to the bungalow I had reserved citing the photos in the advertising was not those of the actual accommodation. As a result, I was offered 2 rooms with a connecting door back in the main hotel area of the resort, and free breakfasts all week.
Having read reports of the bungalow accommodation on this site, there is clearly an issue with those accommodations to which I was not allowed (in my opinion) to know about.
Perhaps the original properties are being renovated or rebuilt during this period.
The swimming pool is a lovely attraction and my young boys were using the pool most days for hours at a time. I felt happy that it was a safe pool for children and had no concerns.
The breakfasts were of a good quality and a good range of options. The chef was friendly, courteous and helpful. He made himself available to talk to the customers and asked opinions and offered individual options of cooking. Staff in the restaurant were equally helpful.
There is a beach bar in the evening which is surprisingly peaceful. There are rats which run up off the beach, be prepared. The staff could be helpful one night and dismissive the next.
