Name: Hanoi Fiesta Hotel & Spa
Address: Phố Hàng Muối, 9, Ha Noi, 100994, VN

4/10

Poor

26 Jul 2026

Mikayla

I would not recommend staying here, especially considering it's advertised as a 4-star property. In our opinion, it was closer to a 2-star experience. The exterior looked old and tired, and overall it was not what we were expecting.

We ended up shortening our stay to just one night and booked accommodation elsewhere because we were so disappointed.

The one positive was Ruby on the staff, who was wonderful to deal with. She was understanding, professional, and genuinely listened to our concerns about why we weren't happy.

8/10

Excellent

13 Jul 2026

Robert

We had a lovely stay here overall. The location was great and staff lovely. Rooms were comfortable and breakfast was good.
The down side: although it says access to a pool - and we expected a walk a few minutes - we were told by one staff member it was 20mins walk and another that it was 'under renovation' - unlikely in the middle of summer. There is no pool access. We were recommended a public pool 20min drive away where we would have to pay entry. This was extremely disappointing as there are nicer hotels for similar price in the old quayer without pools which we may have booked.
We had interconnecting rooms however this was via a third door to enclose the two rooms with a small hall. This meant we could not close our kids' door as we would not have been able to get back in if they were sleeping (the key was needed for the aircon). The hall was also a 'common hall' when the locked door was not in use and therefore had sensor lights which came on throughout the night if others were on the level. Given we couldn't close our room doors this was annoying.
Roof top was not fitted with furniture to spend time up there and no lights at night.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Mark

The staff were nice, tried to be very helpful. However, even though you book a “Courtyard Room”, it doesn’t have a courtyard and no view at all. It gives you a rooftop area, however, at night it’s very dark to get too and there are no chairs to sit on! It says access to pool, what it doesn’t say is, you have to pay a fee to access it a different hotel. It needs a lot of care and attention to make it a four star hotel.

Partner

6/10

Pleasant

03 Feb 2026

Michael

Only problem we had was the live music each night from next door 9pm until 1 am not good when you have to get up at 4am for a long haul flight and 6.30am other days for day trips

Partner

6/10

Pleasant

27 Jan 2026

Marta

The hotel is in a very busy area. Easy walking access to food and entertainment but it also means music from next door was blasting through the walls. If you need sleep, this isn't the place for you. Roof top is nice but the view from the roof top and the rooms is straight on the highway. Breakfast was great. The quality of the room is like a decent model. No AC. It felt warm inside. The highlight for me was just that the drag are really nice. Otherwise no wish to stay here again.

Partner

8/10

Excellent

21 Jan 2026

Bryanna

Room doesn't actually have a courtyard view. Let's no light in. Starts into a concrete shaft

Leisure Self

10/10

Exceptional

02 Jan 2026

Sean

Great service great central location between the old and French quarters!! Certainly would stay again.

Leisure

8/10

Excellent

17 Dec 2025

Trinh

Lovely staff who were very helpful and welcoming

Leisure Family

8/10

Excellent

05 Dec 2025

Stuart

The view from the room was terrible. Constant heavy traffic 24/7. No English channel on tv, only Vietnamese channels. Utube was on the tv but \"not available \".
But the room was a family room, which they gave me as an upgrade.

Leisure Self

10/10

Exceptional

07 Nov 2025

ERICK

Staff is friendly, attentive, and helpful. The hotel is centrally located. I had an enjoyable stay. I would stay again.

Leisure

8/10

Excellent

08 Oct 2025

melanie

Our Hotel was in a great location near all shops and markets, has 24 hour desk and very welcoming staff and very helpful, and let us check out late, room was lovely, did not have a couch or a microwave and could of had a bigger fridge with freezer to keep ice, they offered free buffet breakfast which was good but need to keep the food warm as it gets cold quickly.

Leisure Family

4/10

Poor

18 Jul 2025

darryl

Nothing like was described. Definitely no swiming pool as advertised, asked for an interconnecting room but it was just a hallway with a door that didn’t lock between two rooms. It also had a security camera that looked into the rooms. Walls dirty, everything very old and worn. Safe not bolted down. Staff were pleasant and seemed nice. Breakfast very average, in a tight cramped space, the butter every morning was melted, not a great choice. Noisy at night. Good location in the old town.

Leisure

10/10

Exceptional

17 Jul 2025

Justine

Loved this hotel, right in heart of old quarter and had excellent (huge!) beds and clean modern bathrooms.

It’s a small hotel with 2 rooms per floor and this worked well for our family as we had the whole floor for us!

Small narrow roof top breakfast buffet, excellent staff William was so kind!

Only one negative it is right next door to a pub, but music stopped around 11 (I think?)

Reception staff were so cheery and helpful.

Leisure Family

10/10

Exceptional

11 Jul 2025

Sandra

Great staff! Very friendly and accommodating. Room was clean and comfortable. Good location in Old Hanoi. Very easy to walk to many places.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Marie peluchi

Great hotel value for money staff are so friendly and accomodating.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Marie peluchi

I loved our stay here. Rooms are clean, location is good. There are alot of food choices in the area. The staffs are very friendly and accomodating esp the girl staffs, Andrea. We would definitely go back here on our next trip.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Cristina

The hotel is fantastic BUT nothing like the pictures!!! NOTHING!!! The location is fantastic, the rooms are great, the staff is extremely kind, helpful, friendly, and knowledgeable. But, the rooms do not have the view shown in the pictures, there is no access to a nearby pool, and the rooftop doesn’t exist. It would be much better if the pictures were accurate!

Leisure Family

4/10

Poor

23 Mar 2025

Makayla

This was a pretty good hotel for the price until when we were going to check out and there was a roach crawling around our luggage on the 5th floor. :( if I had seen earlier we would have stayed elsewhere and left. I do not need a little hitchhiker catching a ride home. Freeway is really noisy too. Staff was friendly.

Leisure Partner

4/10

Poor

04 Mar 2025

Gemma

Avoid the hotel if you want to sleep

My advice: avoid this hotel.

The room itself was dirty - the walls full of marks and the AC unit's frame was falling off.

The breakfast was full of flies.

Every single time you leave/return to the hotel, the nail salon underneath the hotel will ask if you want your nails doing or a massage - it gets tiring.

The room doors slam shut and it's so loud. We told reception and advised them to put up signs to be quiet after a certain time but they didn't. So if anyone on your floor comes in late, then it will wake you up.

Also, the cleaners were SO LOUD. They would shout right outside our door no matter what time it was so when it was early in the morning, they'd wake us up. We complained the reception and were told the cleaners would be told - then it happened again a couple of days later, the cleaners would shout across the corridor to their colleagues, again waking us up as we'd already been woken through the night due to other people in the corridor coming home late. We could hear the neighbour's TV too - we called reception about 1am to ask them to tell the neighbours to be quiet, reception did tell them but nothing changed.

Due to multiple complaints, the manager agreed to move us to the Grand hotel but this was much the same. I would avoid this hotel.

Partner

10/10

Exceptional

19 Feb 2025

Vanessa

Friendly and highly accommodating and helpful staff, clean comfortable room and facilities, great location!

Leisure Self

10/10

Exceptional

13 Feb 2025

Mike

Good value

Great place well located in old town. Suoer friendly staff, excellent service

Partner

10/10

Exceptional

10 Feb 2025

Thomas

Great

10/10

Exceptional

03 Feb 2025

Laura

Staff were amazing! Friendly and helpful. The fire alarm went off one night, because some one smoked in their room. Not the hotels fault.. but annoying for us since we had already not slept good the last two nights some where else. Good rooms, clean, great hot water! Had room cleaned every day which we had not in all other hotels we booked.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Sonia

Staff was excellent and very helpful especially the reception desk. Excellent breakfast buffet and staff! Great location although a bit crowded due to location in old quarter.

Leisure Family

6/10

Pleasant

20 Dec 2024

Jessica

Staff at the front desk told us laundry was 200k per kilo, when it was only 40k per kilo. Very disappointed to be scammed by the hotel.

Leisure Family_with_children

8/10

Excellent

02 Dec 2024

Joel

The hotel itself is lovely and was a pleasant surprise. The staff were amazing in their friendliness. The rooftop breakfast was also good, though we were disappointed that the rooftop bar was not open in the evenings. We didn’t try the pool. The one drawback is that there is considerable street noise from a lively neighborhood.

6/10

Pleasant

16 Nov 2024

Dennis

The staff is very nice and professional. The location is on the edge of old town but close to walk everywhere. The roof bar doesn’t open any more. The breakfast is very good. The rooms are small with no view but bathroom is nice. I would stay here again because the price is very affordable.

Leisure Partner

10/10

Exceptional

06 Nov 2024

Thomas

Very nice staff

Leisure

10/10

Exceptional

30 Oct 2024

Bonnie Wing Sum

Clean, helpful staff and convenient location, but can be noisy at night

Leisure Partner

10/10

Exceptional

29 Oct 2024

Fiona

Very friendly and helpful great customer service especially when we needed help

Partner

10/10

Exceptional

28 Oct 2024

Aaron

Great stay here in October 2024, the staff arranged a taxi to collect us from the airport which was very helpful, Penny on reception was very helpful and gave us information about the surrounding area and how to get fo certain places!
The room was spotless, huge bed and everything we could want. We were at the front of the property and despite being able to hear the horns of vehicles and a lady speaking through a loudspeaker early in the morning, it didn't spoil our stay.

Breakfast was good, always had something on to suit most tastes.

Location is ideal, we were able to walk to the night markets, Bia street, and Train Street, tuk tuks and taxis are very frequent outside the hotel if needed.

Overall a very nice hotel and perfect for our few nights here before moving on!

Leisure Partner

10/10

Exceptional

16 Oct 2024

Niall

Property is right next to the old quarter so lots going on around the area and close some great food and drink options. Staff were amazing and always very helpful. Property was clean. Only negatives were that, our room had a window next to what was a kind of chimney thing which was a little bit noisy in the morning when breakfast was being prepared.

Leisure Partner

10/10

Exceptional

08 Aug 2024

Thanh

Friendly and courteous. Charming establishment.

Staff went above and beyond in helping us settle in and welcoming us to their hotel and city. Their hospitality was excellent.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Verified traveler

Wonderful hotel and staff.

Self

10/10

Exceptional

02 Jun 2024

Eileen

Excellent Customer Service

10/10

Exceptional

21 May 2024

Baya

We had such great service from Celina. Loved our stay, breakfast was great.

Leisure Friends

8/10

Excellent

01 May 2024

Robert

OK for exploring Hanoi Old Quarter

Situated at the edge of the Old Quarter next to a busy road junction, but surprisingly quiet considering. Overly attentive front desk staff bordering on irritating. Room was modern and well-appointed, minibar fridge inefficient though. Breakfast was ok, nothing special, TV's there for decoration only (not connected to anything).

Self

10/10

Exceptional

30 Mar 2024

Lynda

Celina est la meilleure elle est partout au resto à la réception etc elle parle très bien anglais ce qui facilite grandement la communication elle nous a préparé un petit déjeuner pour apporter puisqu’on quittait très tôt et que le resto n’était pas encore ouvert personnel très serviable chambre confortable eau chaude très bien situé au cœur de la ville je recommande fortement 😁

Partner

10/10

Exceptional

21 Mar 2024

Dimitar

Great hotel in the heart of Hanoi old quarter. Close to all the action , activities and points of interest. The stuff is amazing. Special thanks to Celia(server),Sunny( receptionist)and Duomg(bellboy)! God bless people of Vietnam

Leisure Friends

10/10

Exceptional

18 Jan 2024

Melissa

Very attentive staff, excellent location with everything in the old quarter walkable. Rooms were very soundproofed from the outside (which in Hanoi is excellent), but less so for internal rooms. We had loud neighbors one night and we could hear them clearly. They were also smoking and the air filtration sent the smoke straight into our room. Staff was very apologetic the next day but of course that’s not their fault at all! Overall highly recommend, very comfortable stay with easy ride from airport for about $16 USD.

Leisure Partner

10/10

Exceptional

22 Dec 2023

James

Good option: very friendly staff, nice accommodation and lovely breakfast. Top chicken noodle soup. Room 901 has a lovely sunny balcony. Thank you

Self

10/10

Exceptional

21 Sep 2023

Jackie

Newly renovated hotel.

Leisure Partner

8/10

Excellent

25 Aug 2023

Lucy

The property was very helpful with local advice. The breakfast was excellent with a great view of the chaotic traffic. Excellent location.
.

Leisure Family

10/10

Exceptional

09 Aug 2023

VanAnh

I stayed for two night at this hotel. The staffs are very helpful and polite. The hotel is very clean and refresh whenever you entered their entrance. I also love their breakfast menu everyday. It is also super close to all the restaurant and gift shop. I will definitely return for the future trip.

Leisure Partner

8/10

Excellent

04 Aug 2023

Andreas

Small hotel in the Old Quarter of Hanoi. Room was spacious and clean. Staff was very friendly and helpful.
Backside of the hotel is facing a busy street so be prepared to hear some road noises and hooking starting around 6 am.

Leisure Family

8/10

Excellent

27 Jul 2023

Anna Laura

Nice and friendly staff but the cleanliness isn’t their strongest area. My room was dusty, the floor and sheets had stains and the drain in the shower did not work.

Self

10/10

Exceptional

15 Jul 2023

james

The breakfast was great and the staff where really helpful and nice, the property was in a good location and was a good price

Leisure Family

10/10

Exceptional

27 Jun 2023

Vy Thao

Very friendly staff

Staff was very nice and go out of their way to ensure we had a good time. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

21 May 2023

Rachel

Old quarter charm

A boutique hotel with friendly and engaging staff. Wonderful in-room spa and massage treatments.

Business

10/10

Exceptional

30 Apr 2023

Kelvin

Lovely hotel in an excellent location. Staff were very attentive and helpful, especially Sunny who went above expectations to ensure I had a good vacation. Thank you!

Leisure

10/10

Exceptional

11 Apr 2023

Marianne

An Oasis - Best Staff, Location and Value!

Fantastic value. Hanoi is an expensive city and this comfortable new oasis fits the bill! Super comfy beds, the LOVELIEST most helpful staff. Housekeeping team is so sweet as well as the front desk. They helped us unload right when we arrived and we’re all there to greet us a goodbye. Xin Ciao Hanoi Fiesta! We hope to return. ❤️

Friends_and_family Family

10/10

Exceptional

21 Mar 2023

Andrew

We used Hanoi as a base for part of our trip to Vietnam, coming and going over the course of a few weeks. Every time we stayed in Hanoi, we stayed at Fiesta, and I'm so glad we did. The hotel is clean and very nice, the beds are soft, the complimentary breakfast is delicious, and most importantly, the staff are friendly and helpful. It's also in a great location in the Old Quarter. I would highly recommend Fiesta to anyone staying in Hanoi.

Leisure Partner

10/10

Exceptional

28 Feb 2023

Wong

The perfect hotel for a solo traveler

Tucked away in a relatively quiet corner of the Old Quarter, Hanoi Fiesta Hotel & Spa is in walking distance to many attractive streets without the bustle of something nearer to Hoan Kiem lake for example. For the price this cozy hotel was pretty impressive with big clean rooms and toilet, serves quality breakfast in on the rooftop with a great view and fantastic staff who go the extra mile for you. Highly recommended not just for solo travelers on a budget but also for those traveling with families or friends too.

Self

10/10

Exceptional

23 Feb 2023

Marketa

It is a very nice boutique hotel. The property was clean, breakfast excellent but what we loved the most was the service that this hotel provided. Staff was very helpful with whatever requests and questions we had.

Leisure Family

4/10

Poor

26 Dec 2022

Nathaniel

Bait and switch

I booked a room with a courtyard view at the Hanoi Fiesta. After checking in and going out to get food, I used google maps to get me back to Hanoi fiesta when I found out that’s not where they put me up. They had put me in a room at their sister hotel at Grand Fiesta down the street. Not one mention of this when I booked or via communication prior to check in.

The hotel is okay, but I paid for a courtyard view and room I got was with a window facing a staircase. It was objectively worse. Saw other people complaining as well. Seems like they do this on the regular.

Luckily I only booked for 2 nights and was able to get out. Awful way to do business, people book and pay for something and then they switch them out without telling them.

Self

8/10

Excellent

17 Dec 2022

Farnaaz

Lovely hotel with friendly staff.

Friends_and_family Family

6/10

Pleasant

04 Dec 2022

Aya

Ok Stay

The hotel was fully booked when I arrived and placed me in a newer hotel, couple streets away. I had purposely requested a courtyard view in my original booking, but this new room came without a window. When I asked for a window room, they said I would need to pay extra for the suite. They assured me that breakfast was better in the newer hotel, but that's hard to say since I didn't see what the original place was like. The 2nd hotel, while they insisted was newer, was not as charming as the first. Also don't stay in the 7th floor as it is underneath the breakfast floor and is really loud in the morning.

Self

4/10

Poor

30 Nov 2022

Gary Allen

Requested 2 key cards and was denied. The tv did not work, it would not turn on, an hour later they replaced the tv. Internet was so weak it would not allow me to use the internet on my laptop, couldn't watch tv because it was only pixels and blue screen.

Leisure Self

10/10

Exceptional

09 Nov 2022

Alexander

We stayed here twice so far on this trip. Friendly and helpful staff (helped us organise laundry & transport to destinations, as well as packing a takeaway breakfast box for our journey) , lots of restaurants and amenities nearby and clean modern rooms. We even received an upgrade on our return visit after Ha Long Bay. Would thoroughly recommend!

Leisure Partner

10/10

Exceptional

15 Jun 2020

JUNYOUNG

Good location and price

The price is cheap and location is good. The staffs there are also kind.

Partner

10/10

Exceptional

29 Dec 2019

Richard

Great new hotel, right in the old quarter!

Great new hotel, right in the old quarter!

Partner

10/10

Exceptional

16 Dec 2019

Verified traveler

Hotel is new and very clean. Staff welcoming and always looking to help.

Leisure Family

10/10

Exceptional

27 Nov 2019

Verified traveler

The hotel is beautiful and looks brand new. The rooms are modern. There is plenty of hot water for showers. The air conditioning was working very well and kept the room cool. The front desk staff were exceptional. The roof top restaurant for breakfast was excellent and the staff were very attentive.

10/10

Exceptional

30 Jul 2019

Chloe

Best hotel in Hanoi!

Amazing stay, couldn’t be more helpful! We took a break from hostels and treated ourselves to a nice bed and we couldn’t have picked a better hotel. Beautiful rooms, and the best beds in Vietnam, we didn’t even wake up for breakfast! We even came back for another two nights after our trip to ha long bay. Can’t recommend enough, the staff are so helpful and kind really looked after two tired backpackers!

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

yusuke

偶然見つけたホテルでしたがとても快適で思わず延泊しました。
またハノイに来たら利用したいです。

Partner

10/10

Exceptional

12 Apr 2026

Gerald

Très bien situé, personnel Très courtois, très propre et très calme. Je recommande.

Partner

8/10

Excellent

24 Jun 2025

Daewon

가성비 호텔로 추천!

직원들 모두 친절했고, 룸 업그레이드를 해주셔서 호안끼엠호수랑 더 가까운 FIESTA GRAND HOTEL로 방 배정 받음.
연식이 있는지 에어컨이 작동되긴 하나 좀 부족?한 느낌이었음. 방 내부 온도를 낮추는데 좀 시간이 걸렸음
위치 좋고 가성비 호텔로 추천할만 하고 재방문 의사 있음

Friends_and_family Family

10/10

Exceptional

03 May 2025

Tomomi

スタッフの方の対応が素晴らしかった。
朝ご飯も美味しくて良かった。
スリッパではなくて、ビーチサンダルだったので、足が痛かった。

Leisure Family

8/10

Excellent

28 Mar 2025

Hideta

The facility was old and had no window view. But, had enough for a brief trip. The.surrounding was perfect,

10/10

Exceptional

08 Mar 2025

Sebastian

Das Hotel ist in der Altstadt von Hanoi und sehr schön, das Zimmer sehr sauber mit Blumen am Balkon, Bar street in 2min zu Fuß erreichbar, Sehenswürdigkeiten sowie Bahnhof und Trainstreet sind alle in der Nähe.
Hotelpersonal ist sehr Gastfreundlich, sehr nett und kümmert sich um alles. Top Hotel👍

Leisure Self

10/10

Exceptional

08 Mar 2025

Jamie-lee

Good

2/10

Poor

19 Feb 2025

Verified traveler

너무 별로입니다. 후기 좋게 남기신 분들이 궁금해지네요. 바디워시 없고 샴푸만 두개라 랜덤으로 썼는데 머릿결 다 망가졌습니다. 수건도 안줘서 있는 수건 아껴썼습니다. 에어컨도 안되고 히터가 켜져서 하루종일 눅눅한 상태로 보냈습니다. 조식도 먹을게 없더라구요. 청소 상태도 엉망이었습니다.

10/10

Exceptional

18 Feb 2025

KENICHI

4泊しました。
スタッフが皆さんとてもフレンドリーでいつも笑顔で対応してくれて気持ち良く過ごせました。

部屋の設備は若干の古さは否めませんが、清掃も良く快行き届いてました。
そしてエアコンの効きも良く、Wi-Fiも速かったです。
ベッド横（両側）にコンセントもあって、日本のコンセントもそのまま挿せました。

また朝食がすごく美味しかったです。
メニューはそれほど変わりませんが、どれも美味しくて毎朝食べ過ぎてしまうくらいでした。

立地は徒歩10分圏内にレストラン、コンビニ、お土産屋さんなどなんでもあるので良かったです。
ナイトマーケットやドンスアン市場も徒歩10分～15分です。
ホテル前の道路は結構交通量が多く、ホテル裏にバイパスもありますが、夜は静かで快適に寝る事が出来ました。

しいて言えばシャワーの出がやや弱かった事だけです。

とても良いホテルなので是非また泊まりたいです。
スタッフの皆さんありがとう(^_^)

Leisure Family

6/10

Pleasant

18 Dec 2024

Emma

Lever ikke op til billeder og beskrivelser

De ansatte var utrolig venlige og hjælpsomme. Desværre levede hotellet ikke op til de billeder og beskrivelser som var fremvist på hotels.com.
Værelset var småt, sorte mærker på væggene og morgenmaden var ikke som man ville forvente af et 4 stjernet hotel.

Alt i alt ville vi synes det var et fint hotel, hvis det blev udstillet som 3 stjernet UDEN spa, da der ikke er skyggen af en spaafdeling.

Partner

10/10

Exceptional

11 Dec 2024

Yoshihiro

Every staff were so kind.

Business Self