Italy
, Milan 
Dan
I don't leave hotel reviews often, but felt compelled here because potential guests should understand what they're booking.
The positives: staff was genuinely nice, the room itself was nice, AC worked very well, and there's a great market on the first floor of the building.
The issue is access. There's no normal lobby or entrance. You get in through one of two locked street gates: one opens via a website on your phone, the other requires buzzing the front desk from outside. The same website controls access to the hotel floor and your room. If your phone dies, you're locked out of major parts of the property and need staff assistance.
From the front desk, you pass through multiple doors, walk past what appears to be a separate gym facility, and reach a separate stairwell and elevator area. That elevator was broken my entire stay and, based on other recent reviews, had been broken for weeks.
There was also a problem with the security door to the floor where the rooms are. When it doesn't close fully, the electronic lock clicks repeatedly trying to engage. It was loud enough to wake me around 2 AM, and I had to get dressed to go close it myself.
Overall, this hotel felt less like a hotel and more like a handful of rooms inside a building. If you're comfortable navigating all of that, the room quality is fine. But it's worth knowing before you book.
The positives: staff was genuinely nice, the room itself was nice, AC worked very well, and there's a great market on the first floor of the building.
The issue is access. There's no normal lobby or entrance. You get in through one of two locked street gates: one opens via a website on your phone, the other requires buzzing the front desk from outside. The same website controls access to the hotel floor and your room. If your phone dies, you're locked out of major parts of the property and need staff assistance.
From the front desk, you pass through multiple doors, walk past what appears to be a separate gym facility, and reach a separate stairwell and elevator area. That elevator was broken my entire stay and, based on other recent reviews, had been broken for weeks.
There was also a problem with the security door to the floor where the rooms are. When it doesn't close fully, the electronic lock clicks repeatedly trying to engage. It was loud enough to wake me around 2 AM, and I had to get dressed to go close it myself.
Overall, this hotel felt less like a hotel and more like a handful of rooms inside a building. If you're comfortable navigating all of that, the room quality is fine. But it's worth knowing before you book.
