Name: The New England Hotel
Address: 49 Wide Bargate, Boston, GB

2/10

Poor

24 Jun 2026

John

The staff were amazing. When I got there at 5 was no hot water and TV did not work. Moved me to another room at 9.30 and bath was not working and no hot water till next day than the TV had no TV signal

Self

2/10

Poor

14 Jun 2026

chris

parking was poor and the. all the hotel room do need a very quick. update as the hot water never got hot only luck warm and my partner had a bath before we went out for a family meal and I had to boil the kettle about 5 times so my partner could have a nice warm bath a d the beds are not good so I would never. stop at that hotel again. and I had to get some tools to get the bath plug out as it's not on a chain and after we let the bathwater go we got a knock on the door from a member of staff to say we have made the carpet in the dining room very wet and when we went to have a look yes it had mad the dinner room carpet very wet and also 2 chairs got wet as well so I say there a big problem with the plumber in the hotel and also the wardrobe was not fixed to the wall so I would never pay the money I paid. sorry but I am telling you about the place and room

Partner

4/10

Poor

11 Jun 2026

Dominick

First the good: Charlie on the front desk could not be nicer or more helpful. It’s got tons of parking and the restaurant downstairs does a decent curry. My bed was comfy and it wasn’t noisy.

But unfortunately the hotel is really dilapidated. There’s barely a square foot of carpet that isn’t stained. First floor super run down. The first room I was put in was filthy with a pile of dirty towels in the corner, a full bin full of stinking 24 hour old food and the surface of the desk crawling with sugar, coffee and god knows what else. Charlie however immediately moved me to a new, clean room. No check in before 5pm is annoying but made clear in advance.

I paid £40 for the night for a double. Got exactly what I paid for and received excellent customer

8/10

Excellent

18 May 2026

Peter

The hotel was clean but basic. The staff were very helpful and friendly. This is a good place to stay if you're on a budget and don't worry about the frills. It's a little tired but that is easy to forgive at this price. It's close to the centre and so very convenient for anyone working in, or vising Boston.
There is an Indian restaurant on site which is worth visiting, and a public bar so if you're visiting friends it there is a good place to meet.
As I say it ain't the Ritz but its certainly good value

Self

6/10

Pleasant

11 May 2026

Yagnik

Great location for city centre and parking is easy, staff is helpful and nice. Hada bit unpleasant experience with amenities - acknowledged and fixed at best capacity.

Family

6/10

Pleasant

04 May 2026

Andrea

Room was clean and the staff were friendly. Only problem was that the heating was on all the time so had to have the window open all the time. Didn't sleep very well as too hot

Partner

10/10

Exceptional

25 Apr 2026

Paul

Staff were helpful sorting an incident when entering the room in which the tv was on the floor and disabled. They prompted to find another room straight away, no problem.

Self

6/10

Pleasant

12 Feb 2026

DENISE

Room 3 Curtains not blinds that flap about even when windows closed. Bright lights outside makes it then flashing the room.
Poor outdated bathroom with bad bath shower. Water not hot.
Noise from interlocking bathroom next door. No sound proofing. Girl in reception was very good, welcoming and helpful.

Business_and_leisure Self

2/10

Poor

01 Jan 2026

Toomas

No heating. No hot water.

2/10

Poor

24 Dec 2025

David

I don’t usually write bad reviews - but the heating and hot water didn’t work and it was December. If you are paying money for a room, it is the minimum that you can have a warm shower. We did bring this up and they claimed it was fixed and it wasn’t. Really poor.

Leisure Self

10/10

Exceptional

24 Nov 2025

Ian

Very friendly and helpful staff

Self

2/10

Poor

23 Nov 2025

Musa

It was to cold in tha room. When I as if is possible to provide me an extra heater the lady said its not allowed. There was not hot water. Really bad experience.

Business

4/10

Poor

13 Nov 2025

Derek

Check in entry code not sent till 1800 had to phone to get code
Shower had lots of mould no trap on drain
No toilet roll holder
Low water pressure
No hot water
Toilet didn’t flush very well
Never saw or heard any staff during stay
No security on hotel entrance door at night front doors wedged open anyone could get up to rooms
Stair carpet up to rooms dirty
Very disappointing stay
Hotel in very good location for city centre

Partner

6/10

Pleasant

02 Nov 2025

Toomas

Cheap hotel. Good location. Great Indian style food downstairs.

2/10

Poor

05 Oct 2025

Kenneth

Shower dreadful, ran it for five minutes but still only lukewarm water, poor water pressure and lots of black mould on walls. No soap, except in shower, toilet almost impossible to flush. Room too hot to sleep, could not turn off radiator. Bed OK, receptionist polite, friendly and helpful. Probably a grand hotel by standards of 100 years ago, changed little.

Partner

10/10

Exceptional

29 Aug 2025

Caroline

They could of been a car park with the hotel but therexwas not and i think it is wrong thatcwe had to pay for car park aswell

Leisure Partner

6/10

Pleasant

21 Aug 2025

Laura

You get what you pay for, £40 was a good price for the room. There were stains on the walls and check in is quite late on with only opening at 5pm however the beds were clean as well as the bathroom.

Leisure Family

8/10

Excellent

20 Aug 2025

Peter

A great value for money stay for a football match.
A comfortable room central location.
My only negative is that 4pm is very late for a check in time.

Self

8/10

Excellent

17 Aug 2025

Verified traveler

Was a pleasent stay.
Only improvement would be shower pressure was low + hot water was just warm.

Business

2/10

Poor

15 Aug 2025

Ilda

Terrible

Will never go back there . Won't recommend.
Toilet and bedding seemed clean which madr me stay. Upon arrival considered leaving . Old place ,not looked after . Also the terrible smell of yhe place😷😨 . Reception is the bar. Neighborhood