Thermalhotels N Walliser Alpentherme

8/10

Excellent

27 Feb 2023

Esperanza

The hotel is opposite to of spa, the hotel is old, in addiction the bedroom is not the bedroom in the photos of expedia.
The breakfast was very good in quality and variety.
The staff is very frendly, bad the sauna was not working.

Leisure Family

6/10

Pleasant

12 Aug 2022

SAUL

I have been a guest at this property for many years, and I have seen a disturbing decline in the overall service, and amenities. There has been no improvement of the rooms, and the entire property. The small staff present were very helpful and caring during our visit. They were outstanding.

Leisure

10/10

Exceptional

02 Oct 2021

Pawel

Good size room , very clean, amazing pool whit mountain view

Leisure Pet

10/10

Exceptional

24 Jul 2021

Humma

it was amazing

Friends_and_family Family

6/10

Pleasant

12 Apr 2021

Christine

Centrally located but outdated room furniture

The hotel was impossible to contact per phone prior the stay when I wanted to confirm some amenities. The staff at the check in was overwhelmed, very slow. Room availability was delayed for 2 hrs. As a gesture, I did get a bar voucher for the same day. The room was quiet big but its definitely outdated, the painting and furniture is chipped. The bathroom would need a redo and the bedding (mattress and \"pillows\") would need to be changed. No extra pillows available. Had to insist twice the next day. No indication to the only option of buffet for 56CHF per person for onsite dining. The breakfast buffet was very chaotic, people were definitely not respecting social distancing, everyone grabbing the food with the same tools, coffee machines (2 machines for the 3 serving rooms) with German menu and no cleaning gel handy close to them. The food was hardly warm (eggs or pancakes) by the time we got to them. Very crowded in these special covid times! Staff in the breakfast room completely overwhelmed. It doesn't really deserve the 4* at this point, the room was definitely too outdated. And one little bottle of water (0.5L) for 2 people for 2 nights...

Partner

6/10

Pleasant

29 Dec 2020

Verified traveler

Nous étions à l’hôtel de France, emplacement idéal dans le village et la chambre était agréable. L’avantage est l’accès aux bains thermaux de l’hôtel mais également aux bains thermaux public (payant).

L’établissement en général est vétuste même si il y a eu quelques rénovations, et nous avons payé passablement cher en comparatif à d’autres hôtels du même standing, leurs plus values sont la proximité et les bains thermaux.
Nous avons relevé un manque dans le service hôtelier ainsi que le service clientèle.

Leisure Partner

6/10

Pleasant

26 Jan 2020

Maria Lia

Nice but a bit too expensive for its worth

The thermal spa was really good, the hotel itself is a bit dated and I don't think it's worth it for the amount it costs (small, antiquated room, spotty wifi). Overall it was a good stay but I was expecting more luxury for the amount a room costs...

Partner

6/10

Pleasant

12 Jan 2020

Silvy

Location, surrounding nature is great but not close to ski lift/cabin.
We had to move after first night ; we got twin beds instead of Queen.
Next room had a broken Refrigerator and no coffee maker.
In the Bathroom, the tiles and paint were chipped but the Room had great views (although with a relatively small window.
Nice Breakfast buffet.
You have to pay extra charge for the access to the big Alpenthermes complex across the street !....eventhough the Hotel has direct Interior communication to it.

Leisure Friends

6/10

Pleasant

03 Jan 2020

Jan

There’s another building (the paid spa building which is part of the hotel group) that partially block your view of the mountains from the outdoor pool. Hence it would be better to pay extra to enjoy the magnificent view.

Leisure Family

4/10

Poor

27 Dec 2019

Verified traveler

We went here for Christmas time, as usual.
I can't believe that in the outside pool area, no one Christmas light was on and working. All in the dark!
Also the outdoor lighting was no working.
A lot of shower in the sauna or pool area wasn't working.
Maintenance service non-existent.
Waiters in the breakfast area were unfriendly.
Breakfast too became poor than in the past.
Mini-bar in the room was empty and switched off.
No Apero offered at our arrival or in the Christmas Eve.
No parking service offered (YOU have to bring and take your car in the public parking).
With the previous hotel management (LINDNER), all was perfect.
Really a pity, for the HIGH price paied!

Friends_and_family Partner

6/10

Pleasant

07 Oct 2019

Verified traveler

I liked that the hotel was in the village but I didn't like the aspect price-quality...

Leisure Partner

10/10

Exceptional

21 Aug 2019

FRANCISCO

Lopez Leukerbad

It is our fourth time and every single one has been really good 😀

Family

6/10

Pleasant

10 Aug 2019

Yaniv

Good

The breakfast was very good
The local is in the center off the village
The family room is small
The lift didn't work
The parking is far a way and expensive
The pools was very good

Family

4/10

Poor

22 Jul 2019

Verified traveler

Disappointing. ..hotel's baths were not available

The hotel baths were under repair. We were asked to go to the Alpentherme, which has less facilities (only the swimming pools were available for the hotel's clients free of charge) and opening hours (from 9 to 20).

Friends_and_family Friends

8/10

Excellent

01 Jul 2019

Verified traveler

Comfortable, great location, clean, nice service. DEFINITELY needs updating, but was comfortable nevertheless.

Friends

10/10

Exceptional

19 Jun 2019

FRANCISCO

Friendly staff and amazing place

Family

8/10

Excellent

03 Jun 2019

Stephen

Great location, clean but requires modernising

Great location in the heart of leukerbad
Great pool/spa , coupled with the fact the hotel offers 50% discount on alpentherm entry

Overall v clean but the rooms require modernisation. Furniture is v dated and bathroom is out of the 70’s

We chose a fabulous wkd weather wise but there is no air in the rooms and on Sunday when we left the thermometer in the bedroom was reading 30 degrees.

Réception really requires additional staffing during peak check out and in times

Thé bar is lovely but hitty missy in terms of service level simply due to the fact there’s only one guy serving and if the bar/lounge area is busy he is completely backlogged and despite writing down our order, he still got it

No free parking at hotel, closest is Alpemtherm public parking at 14chf per day.

Warning, local tax payable at hotel of 6chf per person per day which is steep. You get an LBC card which offers discounts in the town and around but to be honest we didn’t find it interesting as we have the Swiss 1/2 card and you couldn’t use the 2 things in unison

All in all still a very good hotel

Partner

10/10

Exceptional

31 May 2019

Patricia

Bob and Patty's European vacation

We loved the room plenty of room. Panoramic view of the mountains was incredible. Thermal tubs associated with the hotel was very nice could spend the whole day in them. Dinner at the hotel was very good and also was breakfast.

Partner

8/10

Excellent

14 May 2019

Jan-Harry

Good long-weekend escapade😁

Perfect for a short family relaxing break

Family

10/10

Exceptional

09 Apr 2019

FRANCISCO

Leukerbad family trip

All perfect, swiming pool is very good conditions and all clean and well prepared

Family

10/10

Exceptional

14 Jan 2019

Jan

Wellness/mountains/relax

Awesome relax surrounded by mountains and snow

Partner

8/10

Excellent

09 Jan 2019

Verified traveler

This is very nice hotel and great thermo pool. The view is stunning and the food is excellent however when i visited, there were only few staff at the check in and check out counter, very long queue. We drove the car there but GPS didn't guide us correctly because there are some no-car allow road plus no sign guide us. We had to call several times to get to the hotel.

6/10

Pleasant

04 Jan 2019

Verified traveler

Parking was terrible. It should be included in the price of your stay. Also, it should be known that you have to pay for the other thermal pool with the best view

Leisure Partner

8/10

Excellent

31 Dec 2018

Alex

Much improved compared to a couple of years ago.
Staff generally helpful and competent.

Leisure Family

6/10

Pleasant

27 Dec 2018

Internal

Year by year the hotel facilities are more and more neglected, with a poor or nonexistent staff in the hotel thermal area. Really it's a pity!

10/10

Exceptional

11 Dec 2018

Verified traveler

This is a great spa resort in Leukerbad, Switzerland. Enjoyed the thermal baths and facilities. Had to leave due to a snow storm but will be back.

8/10

Excellent

04 Nov 2018

Giyan

This is a very good hotel in Leukerbad and I will stay here again. The rooms were very clean and comfortable although not particularly modern or updated. The swimming pool and spa facilities were great and the breakfast was more than acceptable. The hotels location is also great and in close proximity to restaurants and shops. This is a good hotel to stay in.

8/10

Excellent

21 Sep 2018

Stefano

The location is great but the hotel need update in particular the room bathroom and furniture are worn out.

Partner

8/10

Excellent

03 Sep 2018

Rae Anne

Nice place to stay

Hotel and rooms are fine not super up to date but have all you need. Breakfast was included and was a great spread. We didn’t need lunch after such a good breakfast. Thermal pools at hotel were good but we did go to the pay ones as well. Get 1/2 off pool area so it worked and the view was great.

Partner

10/10

Exceptional

26 Aug 2018

avi

Very good

Everything was good

Family

6/10

Pleasant

29 Jul 2018

Fadheelah

Hotel bath was amazing

The hotel was Good but no king sixe bed for couple

Family

10/10

Exceptional

21 Apr 2018

Martin

This was my second stay at the Thermal Hotels & Walliser Alpentherme, and I have to say my opinion has not changed one bit.

The service and facilities are all first class, and it would be very hard to find anything much about which to find fault.

I will certainly be staying here again, and I would not hesitate to recommend this hotel to friends and family - I already have done!

10/10

Exceptional

09 Apr 2018

Larry

Wonderful place to enjoy spa

This is a wonderful place to stay, and enjoy spa. Excellent spa facilities are included.

10/10

Exceptional

04 Apr 2018

Verified traveler

Great hotel in Leukerbad!

Great hotel in Leukerbad, nice spa, sizeable, clean rooms, great staff who dropped me off to the lift which was too far to walk to with skis and I was able to ski back to the village then. Would definitely recommend!

8/10

Excellent

06 Mar 2018

PH Christine

Nice hotel.
But,I was not satisfied on the thermal spa facility and the water temperature was not hot enough, when comparing to the Spa facility in Japan.

Family

8/10

Excellent

11 Jan 2018

Tim

Two days in Paradise

Nice stay, Hotel is locating is great all walking distance to everything. Hotel needs some updating, not much info in English. We used 4 pools could not find the others, went to desk and could not get an answer. Breakfast was good, overall nice hotel.

Partner

8/10

Excellent

10 Jan 2018

Tim

Another day in paradise

Great town,Hotel was nice. Could use some updating in several areas. Rooms do not have coffee or refrigerator. Desk help was friendly , bus from the train station is 471. Town is very expensive to American standards, 25 dollars for a hamburger no fries or drink,
Hotel room big enough for bed and desk, very few English stations, very little English literature in the Hotel.

Partner

4/10

Poor

03 Jan 2018

Verified traveler

Dear Hotel Management/ebookers
We booked a room at Thermalhotels Leukerbad on 05.06.2017 for 29th December-29th January We have specifically booked a Junior Suite, as the room description mentioned that it`s in the main building As we`ve stayed at the hotel numerous times before and we had rooms in different wing away from the main/thermal building, we wanted avoid the walk between the two buildings. Upon check in at the hotel the front desk clerk told that they not able to offer a Junior Suite in main building as the hotel is highly occupied and all the Junior Suites in the main building are taken. We were offered a \"renovated\" room in an other building and were told that we received an upgrade as we stayed at the hotel before.For sure, the room was freshly renovated but I would not consider this as an upgrade. Unfortunately I could also not find any room description in our room which I thought was mandatory to have in all rooms. Also the room looked nothing like the pictures of the Junior Suite on ebookers
I was under the impression that in case I book a room category on ebookers based on room description I would be guaranteed to receive that room upon check in How could I be guaranteed to receive the room I booked and pre payed for in the future?
When I adressed my concerns to the duty manager at the hotel he seemed rather upset and did`nt offer any solution/compensation. He kept saying the same thing over and over again
Thank you for your response and feedback in advance

10/10

Exceptional

06 Nov 2017

iglika

Very nice hotel, good location, amazing views and facilities, very helpful staff.

8/10

Excellent

30 Oct 2017

Verified traveler

Relaxing weekend away.

Perfectly connected to Alpentherme Thermal baths with underground entry. Good breakfast offered. Hotel is nicer one in region but in need of interior design update.

10/10

Exceptional

25 Oct 2017

Verified traveler

Nice hotel

Good hotel and reasonably priced. Car park was hard to find but within 2 minutes walk. Room outdated but still reasonably clean and comfortable. Outdoor thermal spa was excellent and overall good priced when compared to other hotels in the area.

8/10

Excellent

24 Jul 2017

Christine

Comfortable room but outdated amenities

Great breakfast buffet with good variety of food. The bathroom was definitely outdated and needs a remodelling, with broken tiles, broken handle at the shower. But location is good, thermal pools are a nice plus. The grass in the garden should be better taken care off, the flowers in the grass make it a heaven for bees and stings and almost everyone walks on it bare feet. Providing the bathrobe, towels and slippers and accessing from within the hotel is a good plus. Parking will cost you CHF 14.00 per day. The one hour free wifi a day is not a plus:(

Partner

10/10

Exceptional

22 Jun 2017

GYU-HO

Satisfied, but two improvements left

Overall, it was such a great stay in this hotel. Two things that I think need improvement: 1) they did not respond to my email on the confirmation and the pick-up ride request (twice); 2) one lady in the reception frowned at me (with sigh) when I asked additional towel (as I did not get a room service that day).

10/10

Exceptional

09 Jun 2017

Peter

Great spa and mountain walks.

Fun times in hot spring fed swimming pools including great outdoor pool. Great mountain walks with snow covered mountains​ and small glacier like frozen rivers. Unexpected highlight was evening alpenhorn quartet playing very well outside our window. Hotel very comfortable and plush but atmospheric.

Partner

8/10

Excellent

03 May 2017

Verified traveler

Nice hotel, close to Thermalpool

Good location; convenient underground passage to the Thermalpool; Good breakfast; Nice staff at front desk especially David

Partner

8/10

Excellent

09 Apr 2017

Nick

Spa Retreat in Swiss Alps

charming little town in Swiss Alps with amazing thermal bathes. The hotel has own spa area with several pools and sauna (dry and steam). Buildings is older but have great charm and all amenities are connected with walkways and tunnels. Breakfast was amazing and staff was outstanding.

Family

8/10

Excellent

20 Mar 2017

Verified traveler

The hotel has 3 buildings, but the signs of the underground link to the thermal facilities are not very clearly stated. We tried all the routes in order to find the correct one. It only states the hotel name (Hotel Blanc or something) not the facility name.

6/10

Pleasant

03 Jan 2017

Verified traveler

not so clean hotel

The ceiling of the hotel corridor was leaking while we were there. It was really messy and odor wasn't good. The unfinished repair work is left there during our entire stay. We can smell from our room. The room was OK other than the smell.

Family

6/10

Pleasant

10 Dec 2016

Verified traveler

They are short of staff.The room was made after we phonedthem at 15 hr

10/10

Exceptional

30 Nov 2016

Not Provided

This was lovely. Don't bother with going to the public baths next door - just stay at the hotel.

Family

10/10

Exceptional

15 Sep 2016

Frederick James

Best spot in Leukerbad

Heliopark Hotels is a group of three hotels and themalbath-shopping-complex all connected by underground tunnels. No need to walk in your gown to your massage appointment across the street, use the tunnel. Our hotel had its own sauna, steam room, hot pool grotto and indoor and outdoor warm water pools.
The Alpentherme offers a restaurant, cafe, various shops and a larger sauna complex and various treatments. You'll love the honey balance massage.

Partner

6/10

Pleasant

05 Sep 2016

donb

Old hotel in need of makeover.

Lobby and pool areas have been updated and are lovely. The condition of the hallways and the bathrooms are sorely in need of updating. We had to put a folded bath towel on the floor because the floor in the bathroom was an inch lower than the rest of the room. Foot injury or tripping are almost assured.

10/10

Exceptional

01 Aug 2016

Verified traveler

great hotel

great breakfast and pools. I would stay here again

10/10

Exceptional

09 Jun 2016

GYUHO

What an awesome place!

such an amazing stay; fully relaxing w/ sauna & spa facilities (including ones only for hotel guests); an awesome breakfast buffet; reasonable price & delicious dishes in a restaurant; attentive receptionists ever; free shuttle svc b/t the leukerbad bus station & the hotel

8/10

Excellent

06 Jun 2016

Wai Hung

Nice stay. Hot spring is good.

Nice stay. Hot spring is good.

Partner

8/10

Excellent

10 May 2016

Gustavo

Very Nice Hotel

This is a very good hotel, with a great staff and service. Also it has a very good deal with the Spa Thermal that is right next to the hotel and you can access through the hotel, without going outside. Very good for families with kids.

10/10

Exceptional

16 Feb 2016

Avner

Great winter vacation in Leukerbad

Very nice hotel. varied breakfast. Very good location.

Partner

10/10

Exceptional

01 Feb 2016

James

Heliopark Stay

Fantastic place the spas were wonderful, the breakfast and evening meals first class but most of all the warm, friendly and professional staff were a delight.

Partner

10/10

Exceptional

31 Jan 2016

Olivia

Relaxing Christmas Getaway

Very nice hotel in the heart of the village. The outdoor thermal baths have an outstanding location and view. The breakfast buffet is lavish.

10/10

Exceptional

27 Nov 2015

Vincenzo

Relax with family...

Great location and superb family rooms. Family have free access to the city thermal baths in addition to the hotel's one.

Staff is super friendly and breakfast is great!!

Family

6/10

Pleasant

23 Oct 2015

Johannes

Basic 4 star hotel in beautiful environment

Very basic for a four star hotel. For example lounge only open as from 17:00. Rooms small and basic but clean and offer the basics. Coffee making facilities would have been great. Pool facilities great and environment absolutely beautiful.

Partner

8/10

Excellent

04 Sep 2015

Verified traveler

I love coming to Leukerbad, and I love staying at this hotel. The hotel needs some renovations, but the owners know about this and are planning to renovate the rooms. The outdoor pool could stand more frequent cleaning; otherwise, all three pools are great. Great location, too. Right on the main square of the village. Expect to be woken up early by delivery truck noises if your windows face the square, though.

8/10

Excellent

06 Aug 2015

Verified traveler

My favorite hotel in Leukerbad

The staff service has improved with the new owner. The package now includes the buffet breakfast and the free access to the hotel's spa. The single rooms (at the Maison Blanche) are very simple and provide minimum comfort (no view, no light), but the hotel's facilities and location in general are excellent.

6/10

Pleasant

05 May 2015

Verified traveler

Renovation and better management needed

The only reason for us to return to this hotel is the direct access to the private spa. We have been returning here for some 15 years and witnessed a constant decline in hotels services and rather dramatic aging of the furniture and other equipment. The surrounding is fantastic and there is a great potential, but a substantial investment is needed and management should improve. Otherwise the hotel will depend on some returning nostalgic clients and Chinese groups...

Partner

8/10

Excellent

09 Sep 2014

Rico Pajarola

I was surprised to see that a \"First class double room\" just looks like a standard room (at 2.5x the price). Apart from that, we had a great stay. The hotels has its own spa, and a direct underground connection to the neighboring thermal bath which includes an excellent irish-roman spa.

Partner

10/10

Exceptional

22 Jun 2014

K

Enjoyable hotspring with the Alps in sight

3 hotsprings (one outdoor and two indoor) for you to enjoy at no extra cost. 50% discount for another charged but larger hotspring next door. Good value for money absolutely. Free WiFi is only available in public area. 7min walk from the bus terminal, but uphill.

6/10

Pleasant

28 May 2014

Shark

Normal

Not so bad

Partner

8/10

Excellent

09 Apr 2014

Verified traveler

Best location in town

Breakfast is ample, room is a bit aged but clean and comfortable. The bathroom is small but hardly needed.

The room can access adjacent pool via elevator and underground passage without pass lobby. This is convenient. One can wear bathdrobe( provided by hotel with sandal) to public pool( with extra fee but a have too) or walk to hotel's quiet and better water quality pool( jacuzzi not working and sauna / steam are basic not fancy).

This is a good place to stay for a day trip or one night stay over if not for skiing. The facility is not at high quality as five star resort but reasonably good. Don't try the less expensive public bath house. It's crowdy and worst view. At hotel or the paid Linder pool, you got better view from pool.

6/10

Pleasant

31 Mar 2014

T

Good Place to Stay

Great location. Rooms are basic and in need of some updating but otherwise comfortable. The location is great, especially if you have intention of using the Hot Springs. The hotel itself has a very nice hot spring and is directly across from a public hot springs. Before buying any spa or ski tickets, check with the front desk to get a discount through the hotel.

2/10

Poor

17 Sep 2013

Yun

EVERYTHING IS EXTRA CHARGE

BEWARE, THEY CHARGE EXTRA FOR EVERYTHING!!!! Stayed for 4 nights, and they charge extra for parking, extra for the Alpentherme, extra for the hotel swimming pool, extra for the gym, and EVEN EXTRA FOR COFFEE. THERE AREN'T EVEN ANY COFFEES IN THE ROOM. Booked two rooms and one room was in the hotel but the other was across the road in another hotel, does this make sense!??

Family

10/10

Exceptional

11 Sep 2013

April

Up in the mountain

Lovely hotel and great staff. Very good breakfast buffet. Be ready to drive 35 minutes up a mountain to get to Leukerbad, so a little out of the way but cute little town. Typical Swiss very clean, shops close at 6, about a dozen or so restaurants to chose from. Really enjoyed stay.

8/10

Excellent

23 Jul 2013

Preet

Good facilities

Staff at Lindner hotel are very friendly and have good knowledge of English languge. The standard of hotel is very good, especially the breakfast buffet is very generous and has good variety of options. The best feature of this hotel is its facilities, i.e. Spa village, Swimming pools, etc. The hotels is centrally located in a small Swiss town and has good restaurants and shops in its vicinity. I would definitely stay here again and happily recommend it to others.

Partner

10/10

Exceptional

10 Jul 2013

Serge

Nice resort hotel with its own thermal/hot pools

Quite report hotel with its own indoor and outdoor thermal pools in a beautiful setting worth experincing in both summer and ski season.

8/10

Excellent

17 Jun 2013

Urs

Spa holidays

The spa experience is the everything overriding factor. The hotel's own facilities being under repair was a minor annoyance but alternate was excellent.
The staff was good and breakfast superb. Excellent a la carte meals were available at any time in big but cosy bar.
My stay was in between season .

10/10

Exceptional

01 May 2013

Klein

Very good stay

Excellent service, you feel very welcome from the check-in to the check-out. The staff in general was extremely helpfull and kind. The room was not to big and a bit old but very clean. The only downer was the mattress, which was not very comfortable. The breakfast was amazing, one of the best buffet I have ever seen and the service just great, as mentioned before. The Irish-Romano thermal bath, in the spa area, is absolutely fantastic but not a must, since the hotel own spa offers for free the perfect conditions for relaxing. We would definitely recommend this hotel.

Partner

10/10

Exceptional

07 Mar 2013

Verified traveler

Our third time at this hotel and the quality and the service was just as good as it had been on previous visits. Food for the half-board was 1st class as was the breakfast. it represents great value because it has it's own pools and therms and hard to explain to anyone about the outside pool/snow! We stayed for two nights and have begun to explore Leukerbad more - it has so much to offer. We will be back next year for longer.

8/10

Excellent

22 Jul 2012

FB

Good Value in Leukerbad, but Changing...

The Lindner Hotel i still the best value in Leukerbad and the staff friendly and helpful, but during the last five years of visits it seems to be deteriorating. They use to give you free access to Lindner Alpentherme, but don't o so anymore. They use to have fruit available in lobby, but have stopped. They use to have a turn own service in evening, but that also stopped. Breakfast has also deteriorated. Although still one of the best in Leukerbad, the breakfast room was woefully understaffed and food like pancakes and waffles were so soggy that it was as if they has sat overnight and been merely been warmed up in the morning.

10/10

Exceptional

22 Jun 2012

Nick

Amazing location, beautiful hotel

Great hotel. Leukerbad is absolutely beautiful. Very helpful staff. Wonderful breakfast!

Family

10/10

Exceptional

20 Jul 2026

Anna

Fantastisk beliggenhed mit i bjergene. Skønne varme pools, gode udsigter og mange gode muligheder for udflugter.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Massimo

Les fenêtres de la chambre donnait côté cour, et la terrasse du restaurant, jusqu'à 1h du matin, était très très bruyant. Et bien sur à cette période, on laisse un peu les fenêtres ouvertes pour voir un peu respirer de la fraîcheur

Nous remercions tout le personnel qui était au Top

6/10

Pleasant

25 May 2026

Nihal

Chek in war schnell. Mein Zimmer war sauber. Besonders war für mich, schnee weisse saubere Frottier Tücher. Zimmer hat kein Telefon und im Reception auch kein Personal. Safe funktionierte nich, deswegen musste ich 1. Tag Techniker warten. Das war unangenehm.
Alpentherne Bad Galerie mit geschlossene Laden wirkte nicht einladent.Man kriegt kein Info. Bad war gut.

Self

6/10

Pleasant

10 May 2026

vanisha

Great staff. Unfortunately the breakfast has gone downhill since in last stayed there.

Friends_and_family Family

4/10

Poor

27 Feb 2026

Klas

No information about where breakfast is. Checkin at a different Hotel. Coffeemachines broken, breakfast pore, most of boiled eggs broken. Scrambelled eggs diluted.

2/10

Poor

23 Feb 2026

Nathalie

Vraiment pas à la hauteur.

Friends

4/10

Poor

31 Dec 2025

Stefano

Need total renovation (hotel & thermal bad)

8/10

Excellent

12 Feb 2024

Philippe

sehr freundlich, schöne Umgebung.
Leider gewisse Verständigungsprobleme, obwohl wir D, F, It, En sprechen
per Telephon war das Hotel am Abend (gegen 20h) nie erreichbar

angekommen, waren keine Kinderbetten (beide unter 3j, und bei der Anmeldung in Hotels.com angegen. evt ein Problem der Kommunikation der hotels.com website?)

Maison blanche recht veraltet, keinen Kühlschrank (im Gegensatz zur hotels.com seite)

aber war sehr nett und hat uns gefallen

Friends_and_family Family

8/10

Excellent

03 May 2023

Antonius

Fijne slaapplek, lekkere bedden en een heerlijk ontbijt.

Leisure Partner

8/10

Excellent

02 Mar 2023

claudio

Tout est ok pour nous merci

Leisure Family_with_children

10/10

Exceptional

04 Jun 2022

Guillermo

Le personnel très sympa et disponible. Les piscines superbes. Très bien situé

Business_and_leisure Partner

8/10

Excellent

16 May 2022

Martin

Es war gut

Business_and_leisure Partner

10/10

Exceptional

01 Apr 2022

cécile

La photo sur le site n est pas celle des bains de l hotel. Les bains en photo sont payants, meme s ils sont accessibles depuis l hôtel

Leisure Partner

6/10

Pleasant

28 Mar 2022

Verified traveler

Nie wieder!

Haben ein Familienzimmer gebucht. Laut Rezeption bekamen wir ein Upgrade und hatten nun ein Zimmer im Gebäude nebenan \" Le France ****\". Das Zimmer war einigermassen sauber, sehr in die Jahre gekommen und nicht gepflegt. Eine Lüftung im Badezimmer die nicht funktionierte, schimmlige Dusche, Kaugummi am Bett...
Ob dies wirklich ein Upgrade war,...

Das Frühstück war wunderbar, hatte grosse Auswahl und war frisch.

Das Personal konnte fliessend russisch, jedoch leider nur gebrochen Deutsch oder Französisch, wenn überhaupt.

Von einem 4 Sterne Hotel in der Schweiz erwarten wir deutlich mehr!

Wir kommen NICHT wieder.

Friends_and_family Family

2/10

Poor

28 Mar 2022

Bösiger

Das Hotel ist sehr Renovation bedürftig Eingang ist OK bar OK und zmorgen Raum OK Junior Suite für 340 fr . Nein danke . Teppich kaputt min bar wahr lehr . Wellness Bereich ausen schrecklich . 1 mal . Nimmer

Partner

6/10

Pleasant

26 Mar 2022

Fritz

Wellnessbereich in die Jahre gekommen !! funktioniert nicht.
Die Zimmer und Bäder ebenfalls veraltet.
Mann fühlt sich nicht wirklich willkommen!
Werden das nächste mal ein anderes Hotel buchen.Frühstück war ok

6/10

Pleasant

21 Mar 2022

Claudio

Nice location but really rooms are to be redone

It is a bit confusion to get around the various buildings to get to the room, which was in Maison Blanche, the older building. The state of the room needs a real redo, as well as the free pool, which is not very clean. But the situation is ideal in the center of the village. Parking daily will cost you 14 CHF, the staff at the reception can be overwhelmed (and slow) trying to explain the complex to all travellers. Breakfast buffet really complete and with varied sorts of food fruits juice bread. The coffee machine was broken, so brew coffee only. But staff there at the breakfast place efficient and nice.

6/10

Pleasant

09 Mar 2022

Bruno

Man merkt den zusehends fehlenden Unterhalt. Zimmer ok, Frühstück gut, Personal tw überfordert. Sprachliche Verständigung schwierig.
Gesamteindruck aber noch gut.

Leisure Friends

6/10

Pleasant

28 Feb 2022

leonard

Positif: bon petit déjeuner, qualité des bains
Négatif: indifférence totale du personnel, on a été \"envoyé\" dans une chambre d'un autre bâtiment (ne correspondant pas à celui indiqué sur la photo lors de la réservation) en passant dehors (avec valises) au contact d une fanfare établie devant le bâtiment

Leisure Partner

8/10

Excellent

11 Feb 2022

Teresa

Très bon séjour! Chambre propre
Peu de monde donc très agréable pour la piscine ! Seule la piscine extérieure est ouverte pour le moment pour cause Covid !
L’hôtel est vieillissant Comme il est bien placé et c’est un bon rapport qualité je recommande

Self

4/10

Poor

06 Jan 2022

Verified traveler

Trompé sur les prestations offertes

En raison de la pandémie, le spa intérieur a été fermé. (alors que nous avions prévu un certificat 2G+ expressément pour le séjour) Nous n'avons pas été informé de cette fermeture. Les conditions prévue lors de la réservation n'ont pas été respectées, sans compensation de la part de l'Hôtel.

Friends_and_family Family

6/10

Pleasant

03 Jan 2022

Yvan

Offre appréciable du petit-déjeuner.

Moins apprécié
=> animation extérieure bruyante tous les après-midis (hôtel pour se reposer => à oublier)
=> chambre 232, salle de bain à mettre à niveau
=> nettoyage des tables durant petit-déjeuner (spray désinfection)
=> bar et coin cheminée au rez, fermés

Leisure Partner