Name: City Express By Marriott Pooler Savannah Airport
Address: 103 San Drive, 103, Pooler, 31322, US

City Express By Marriott Pooler Savannah Airport

Savannah - GA · United States

20 reviews shown

6/10

Pleasant

31 Jul 2026

Theldelroe

Property was not maintained. Tioletpaper in downstairs was not maintained. Comforters and room was not clean.

10/10

Exceptional

29 Jul 2026

Thomas

The manager was great. The cleaning staff kept the place very clean.

6/10

Pleasant

26 Jul 2026

Erin

Couldn’t get the promised airport shuttle to the hotel. They said it didn’t run at 6 PM on a Saturday. I had to pay $60 to Uber with no promise from them to reimburse. WiFi was down, pool was cold, ice machines broken, washing machine for occupants to use was down, etc etc. staff was friendly, but couldn’t do much.

6/10

Pleasant

22 Jul 2026

diana

It was clean and the staff was helpful and they had a good breakfast

4/10

Poor

20 Jul 2026

Aanthony

Over charged my debit card never made it to the room

Family

2/10

Poor

16 Jul 2026

Shante

This was not a good stay our room wasn’t ready when we got there we couldn’t check in until 6 an was supposed to at 4 …we found blood on our sheets they was still cleaning our room when they gave us the key to go to the room and one of our room didn’t have air I was hot an miserable talk to the lady at the front desk she said she was gone give me Marriott points an take 50 dollars off each one of my rooms an its 4 days later an we haven’t received anything I will not be going back there an I don’t recommend nobody to stay there the lady act like she was gone do so much an didn’t do NOTHING!!!! Only thing good about our stay was checking out

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

William

Very clean and comfortable. Staff worked hard to get through the remodedeling period they have been caught up in.

Family

6/10

Pleasant

12 Jul 2026

Dustin

The pool was closed, there were no batteries in the tv remote, and the shower soap was empty. However, the breakfast was great.

Self

10/10

Exceptional

12 Jul 2026

Laurent

Excellent well located quality vs price hôtel. Close to the airport snd the breakfast was great. Very helpful stuff as well

Self

4/10

Poor

10 Jul 2026

Manash

Overall a sleepless night ended up with good breakfast and good shuttle service to Airport.

Good Points: Breakfast was good, staffs were cooperative, Airport shuttle service was very helpful. Even they hired an Uber for me when the assigned vehicle was not available.

Areas of improvement:
Room assignment and management-
I was assigned a room (325) which was not cleaned. Balloons all over the room, open coke can, trash etc.

Assigned another room (323) room was clean but with no curtain. Full lights were coming whole night made me awake the entire night.
3rd floor hallway smells moldy, lack of temperature management in hallway.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Bailey

Will be staying at this hotel again! Very clean and the breakfast was fantastic. We had an issue with our room key, but the hotel staff was so accommodating in moving us to a different room, which I believe was nicer than the one I booked!

10/10

Exceptional

01 Jul 2026

Tressz

The hotel was cleaned and the staff was nice. When I went down for coffee, there was none prepared.

Partner

8/10

Excellent

16 Jun 2026

Lydia

I love how easy it was to get off and on 95. Also the staff were so helpful in making sure we had coffee and other essentials . However the hotel was undergoing a switch over to Marriott. and things were a little off. Like the pool was being closed for repairs. We could'nt get a room on first floor. but it worked out fine. There is a elevator and cart to aid a smooth check- in for anyone with mobility issues. Over all it was very pleasant. I would do it again.

Friends

6/10

Pleasant

16 Jun 2026

Ruth

the first room I had smelled like urine but I was given another room and it was better, I did not like the 100.00 hold they placed on my card.

10/10

Exceptional

16 Jun 2026

Nadine

The room was clean and the property was well maintained. It was close to Savannah and Tybee but affordable since there was about a 20 minute drive. Lots of shopping nearby and restaurants. We felt very safe in and around the property.

Partner

10/10

Exceptional

12 Jun 2026

Kelly

We had a wonderful experience at City Express by Marriott Pooler Savannah. The hotel was very clean, well-maintained, and had plenty of convenient parking. The staff was exceptionally friendly and welcoming from the moment we arrived.

What really stood out was how the team went above and beyond to ensure our check-in process was smooth and that our entire stay was comfortable and enjoyable. Their attention to customer service made a great impression on us.

We would definitely stay here again when visiting the area and highly recommend this hotel to anyone looking for a clean, comfortable, and friendly place to stay.

Thank you to the staff for making our visit such a pleasant one!

Friends

10/10

Exceptional

12 Jun 2026

Kelly

Friends

4/10

Poor

11 Jun 2026

Michell

I wish I had read into the reviews prior to booking. I took the Marriott name and thought it would be fine. Just one night on the way to Disney. Lesson learned.

First the pool. Not so good. It was very dirty and we found a couple large roaches and a large centipede. The door to get into the pool was broken.

The elevator was questionable and didn’t smell very clean. The stairwell was worse. Just felt very dirty the entire time.

Ice machine did not work on floors 2 or 3.

Overall not what I expect from a Marriott. It is my understanding they just acquired the property. So maybe in time it’ll improve.

The front desk girl was very helpful and friendly. No complaints about the staff.

Friends_and_family Family

4/10

Poor

05 Jun 2026

Sarah

We showed up late they had changed our room type. We didn’t have enough pillows. It seemed very run down for being “newly renovated”

Family_with_children

2/10

Poor

05 Jun 2026

Barbara

I wished I could relate this hotel a 0 the worse stay ever the pool was not fit to stay in big roaches running across the room freezer was frozen housekeeper woke me up and ask if I needed sum I told her what I needed never got them had to go get it my self would not recommend this hotel to no one. It was awful. I paid too much money for it to be like this breakfast was terrible.!!!!

Friends_and_family Family