Name: Woodspring Suites Savannah Garden City
Address: 4912 Augusta Rd, Garden City, 31408, US

10/10

Exceptional

31 May 2026

Brandon

Smelled like weed staff was ok ask for a pillow cause their was only one couldn’t get til next day

Partner

2/10

Poor

13 May 2026

Nickcoy Bernetta

Please stay away from this hotel/extended stay. My experience at WoodSpring Suites Savannah Garden City was terrible. After checking into my first room, I noticed missing items and the room smelled very bad. I went back to the front desk to report the issue. The front desk agent came to the room, acknowledged the smell, switched my room, and apologized, but stated they do not give refunds.

The following day, I went to the front desk to ask for towels and was met by a very rude front desk agent. She had a nasty attitude for absolutely no reason. While I was speaking to her, she ignored me and carried on a personal phone call as if I wasn’t standing there. To make matters worse, she was involved in a loud argument/fight with a family member staying in room 108.

The overall environment felt unsafe and unprofessional, with a lot of drug activity around the property. I would not recommend staying here.

Self

2/10

Poor

25 Apr 2026

Devyn

The hallways smelled horrible and the rooms were even worse. The windows couldn’t be opened more than a few inches so we couldn’t even air it out. The floors were not carpeted but were filthy. We stayed here on a last minute decision on a family roadtrip and it was the worst part of our 3 day ride down the east coast.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Jackie

The room was filthy. We were literally sticking to the floors. There were stains everywhere and missing items in the room. The room and entire hotel for that matter, STUNK.

Partner

6/10

Pleasant

12 Apr 2026

Francis Alain

Wifi is not fast, bad odor in hallway, rusty metals inside rest room. But everything is somehow jus fine. 7/10 for me. There are so many things to improve.

Self

10/10

Exceptional

23 Mar 2026

Earnest

V

Self

6/10

Pleasant

22 Mar 2026

Earnest

B

4/10

Poor

09 Mar 2026

John

Arrived at 1pm but not allowed to check-in until 3pm. Check in was slow and tedious. Room was visibly worn. Felt like my feet were sticking to the floor. No amenities whatsoever, not even a bar of soap. Internet was inoperable. The only positive was that the bed was comfortable. But by the looks of other guests it appeared like it was being used by low income long term residents.

Self

10/10

Exceptional

15 Feb 2026

Mark

Gigi

10/10

Exceptional

12 Feb 2026

Brian

Room was clean,laundry room clean

Leisure

10/10

Exceptional

09 Feb 2026

Luz

Decent clean room

8/10

Excellent

14 Dec 2025

Tristan

Staff

Business Self

10/10

Exceptional

06 Dec 2025

Cynthia

Staff clean room

Self

10/10

Exceptional

25 Nov 2025

Cassie

The staff was very nice & friendly & the rooms were clean and nice .

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Tony

Staff was very nice, room however was basic. Thin walls and had to ask for new
Towels and wash cloths due to dortt ones in room. Furniture cheap and broken. Bed was hard as hell. Felt like i slept on the floor. Was working so i just took a cheap room, but definitely wouldn't return. Hell i really want my $$ back

Business

4/10

Poor

16 Nov 2025

Ashley

Let me start with, you get what you pay for. I chose the wrong location by not reading the description closely enough (there are no pots or pans or even a coffee maker. I was also told they don’t service the rooms at all, and yes, all the people I saw there are residents with kids and dogs. They did well at keeping the noise down after 10, but it started up again well before 7.) But even with that, you’d think you could expect a clean and safe room. The room itself smelled musty, it wasn’t clean, the walls were dirty and damaged. The floors weren’t clean, they were sticky and I was picking up all manner of gross and hair that wasn’t mine. After showering my wet feet would rehydrate whatever was used on the floor and made it very slippery. There was also a curtain left behind? In terms of safely, the security latch was cracked in half. It wouldn’t have taken much to get in. Furthermore the side exterior door closest to my room which is ‘locked 24-7’ doesn’t even close, let alone latch. So anyone can come into the hotel off the street. Finally, the lock on my bathroom door is severely damaged, like someone picked the lock from the outside with a screwdriver. I nearly cut my hand on it. I took pictures and videos to show when I checked out, but when I arrived at the front desk at 8am, the desk was closed. All signs said it opened at 7am everyday. When I called the extension on the wall I was informed they don’t open til 9. I cannot stress enough how much I will not be revisiting

Leisure Self

4/10

Poor

01 Nov 2025

Robert

Room was dirty. Blinds and bathroom exhaust fan did not work. Would not suggest this motel.

10/10

Exceptional

01 Nov 2025

William

Great Stay

Leisure

2/10

Poor

21 Sep 2025

Windy

The property smells like smoke, we found people smoking and drinking in front of the hotel. The room had mold all over and the bathroom was missing some tiles. My family and I came for a funeral so finding another place to stay was not possible.

Leisure Family

10/10

Exceptional

19 Sep 2025

Matthew

It was a great experience, the staff was extra friendly, they made me feel right at home and it

Friends_and_family Family

2/10

Poor

01 Sep 2025

Marlando

Worst stay ever

This is by far the worst hotel I have stayed in upon entering the building a you are treated by a mold and musky smell dirty carpets and dirty mats in the elevator. That smell continues into the room and lengers for my entire stay. The bed and bathroom linens were stained.

Business

2/10

Poor

26 Jul 2025

Jalaysea

Couldnt find reservationssss hours later

2/10

Poor

26 Jul 2025

Perry

This property is totally misrepresented in the photos. The property is run down, the smell is horrendous, the room fixtures are broken, drawers broken, lighting is terrible. I immediately left after being nauseated. Still waiting to hear if I will receive a refund. This property is more suited as a detention facility.

Leisure Partner

2/10

Poor

03 Jul 2025

SPOFRGEMS

No word's

4/10

Poor

09 Jun 2025

Grace

Not what was expected or advertised

Leisure Family

2/10

Poor

30 May 2025

Chloe

Our check in time was 3pm and tried to check in at 7pm room still wasn’t ready. Front desk lady was very rude. Room cleaner had her son with her while working.

Leisure Partner

2/10

Poor

25 May 2025

Ashutosh

Allocated room was not cleaned. Next room has lock broken. Worst experience.
Had to struggle for new booking at midnight

4/10

Poor

26 Apr 2025

Verified traveler

D

When I first walked in I knew it was a mistake staying for two nights. The inside of the building looked like no one had cleaned it in months. The room itself wasn't too bad. The toilet was running constantly unless you jiggle the handle. The refrigerator was not level, it felt like it was going to fall over everytime you opened the door. There were some outlet covers missing. I was happy to leave.

Self

2/10

Poor

19 Apr 2025

Joann

Not right for us

We booked 2 rooms in this hotel without seeing it. When we arrived we realized this hotel is really more appropriate for those who need short term housing - people experiencing homelessness, transient people etc. not at all appropriate for our vacationing family. It reeked of tobacco and marijjuana. It was barebones. No reception area. Really rough. We left within minutes and did not get our money refunded. We lost nearly $300 but we could not spend the night in that place. I am sure this location is great for some, but be aware of what you are booking.

Friends_and_family Family

2/10

Poor

14 Apr 2025

Christopher

Expedia booked a room and took my money, but there was no available room at the property. Expedia screwed the whole thing up

Self

2/10

Poor

24 Mar 2025

Joselyn

Sketchy

This hotel looked nothing like the pictures online. Very dirty hallways, illegal drug smell through out the hotel. Sketchy people standing outside and in lobby. Lobby closed down at 10:00pm for the day.

Friends_and_family Friends

8/10

Excellent

17 Mar 2025

kyle

Overall I’d recommend them!

Overall enjoyed my stay. Although the hallway does smell of cigarette smoke, the rooms could use a bit of updating!

Overall I’d still go back to them the staff is pretty damn good!!

Self

2/10

Poor

09 Mar 2025

Latoya

Horrible experience

The pictures were NOTHING like what I had to walk into! While it seemed clean due to the smell of bleach it was indeed a poor sight to see! It didn’t look welcoming from the very moment I entered the building, to the elevator, through the hall, and entering the room where you could view all the flaws as soon as the door opened! No blanket! Some kind of substance on the ceiling and walls. I did not complete the stay!

Friends_and_family Friends

2/10

Poor

26 Feb 2025

Dennis

The room was so bad that my girlfriend refused to spend the night there. She itched the whole time we were in the room. If you like quality rooms don't stay here.

Leisure Partner

2/10

Poor

17 Feb 2025

STACIE

THE PROPERTY SMELL WAS AWFUL IT SMELT LIKE A DRUG HOUSE (WEED). THE ROOMS WERE VERY DISAPPOINTING NOTHING LIKE THE PICTURES ONLINE. OTHER GUESTS WERE SO LOUD AND VERY DISRESPECTFUL. WORSE EXSPERIENCE I HAVE EVER HAD.

Leisure Partner

2/10

Poor

19 Jan 2025

Mark

I booked a three night stay at this property. I got there at night very tired from the day and was shocked at the filthy room with broken cabinets dirty floors and a constantly running toilet. I stayed until then morning and checked out. The General manager promised me she would issue a refund for the remaining two night and I took her at her word. This however did not happen and in my mind this speaks to a lack of integrity. Now I am forced to go through my credit card company to recoup my remaining days. If you are thinking of staying here I would not recommend it. The place is not maintained and the staff is confrontational.

Business Self

10/10

Exceptional

15 Nov 2024

Melvin

Great staff

Business Self

2/10

Poor

05 Nov 2024

DeLorean

This place is horrible!! Nasty do not stay here!!

2/10

Poor

21 Oct 2024

Yashira

Terrible!

Leisure Family

2/10

Poor

20 Oct 2024

Jamaahl

Suspect

I got double charged for the room despite having a reservation

Self

6/10

Pleasant

18 Oct 2024

Verified traveler

Bring your own home comforts

It was just okay. Alot of stray cats and random people drinking alcohol in the parking lot, especially at night. No iron or ironing board. Sheets were a bit thin. No table lamps and the overhead lighting felt like heat lamps. Made the room extra hot and too bright. It was not a very comfy or inviting room, but laundry facilities worked and were inexpensive compared to other hotels. Full refrigerator was also very clean and worked great. So did the microwave. Small tv. I had to fix the cables in the back for it to work. No phone or radio in the room. Management did make a good effort to clean up elevator spills and dirty public areas quickly. Snack and soda machines fully stocked and in good working order.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Milanda

It’s really nice especially the manager she’s really cool

8/10

Excellent

02 Oct 2024

Natasha

It was a clean location and the staff was great!

Leisure Self

2/10

Poor

30 Sep 2024

Ramona

Didn’t feel safe

This place felt a little sketchy. Lots of outside and inside activity and people hanging out in the halls. I felt watched and the rooms were not really clean. Room was nothing like the picture at all.

Friends_and_family Family

2/10

Poor

29 Sep 2024

Terry

In bad shape , they never cleaned the room and it leaked. We had to leave early due to no power from Helen hurricane

10/10

Exceptional

27 Sep 2024

Shayna

Relaxed

It was a nice and relaxing get away

2/10

Poor

16 Sep 2024

Nathaniel

The whole first floor smelled like cigarettes in spite of being warned but the reception that there is no smoking allowed.

Leisure Self

10/10

Exceptional

07 Sep 2024

Erin

General Manager checked us in. She was ver friendly and informative of the area and activities.

Leisure Partner

2/10

Poor

14 Aug 2024

Kaylene

The weekend front desk man did not display professional etiquette. The first floor and elevator smelled like backed up sewage.

Business Partner

6/10

Pleasant

01 Aug 2024

victor

Water was not hot

Business Self

4/10

Poor

11 Jul 2024

Greg

Need a receipt from Expedia can't reach anyone. Property was not clean and Expedia did not give me a reciept

Business Self

6/10

Pleasant

07 Jul 2024

Nino

Smoke smell in the corridors

8/10

Excellent

06 Jul 2024

Dany

No tv doesn’t work remote has no battery

Leisure Family

10/10

Exceptional

26 Jun 2024

lachlan

Amazing property!

Business Family

2/10

Poor

23 Jun 2024

Jacceline

Smell is AWFUL when you walk in, very out dated on the inside,beds are not comfortable, only one pillow per bed.People just stand around outside.Will never return. I hate I spent my money there even though it was just for a quick get away.

Friends_and_family Family

8/10

Excellent

18 Jun 2024

bongjae

Not bad

Business Self

2/10

Poor

16 Jun 2024

Verified traveler

I was not going to give a bad review even thought he hotel is filthy until i found out they were trying to charge me for internet I didn’t use. The attendant on Friday night was nice but we were out in three different rooms before they found one close to what we were paying for. The whole entire hotel is filthy and dirty, stuff doesn’t work. I have a cpap machine that I was scared to use in the room for fear of inhaling dust and dirt. Totally unacceptable. The tub had crevices in it…..I was scared to get under the covers. We have asked for a refund

Leisure Family

2/10

Poor

16 Jun 2024

Evelyn

the first room was not clean and had FLYING roaches they refused to move our room until the next morning and the lady was rude and told me that room was just cleaned and sprayed but “you can have a different room anyway”.

Leisure Partner

8/10

Excellent

27 May 2024

bongjae

Not bad

2/10

Poor

06 May 2024

Joel

Very unprofessional staff including management

Leisure Family

10/10

Exceptional

04 May 2024

Malinda

The people were friendly and left us alone to just enjoy ourselves. Would definitely recommend this place!

Leisure Partner

2/10

Poor

30 Apr 2024

Mguel

Terrible worst place ever not clean

Business

2/10

Poor

15 Apr 2024

Timothy

People outside lobby doors smoking. whole hotel smelled like a dispensery.

Leisure Friends

2/10

Poor

09 Apr 2024

Karen

I was not able to stay because there was no staff when I arrived to check in, so I had to find another hotel to stay at

Partner

4/10

Poor

31 Mar 2024

Narendra

Lift, passages and everywhere it was stinking with marijuana. Uncleaned floor in the room, very sticky..shower wasn't great either..room was with very bare minimum stuff..

Leisure Family_with_children

6/10

Pleasant

31 Mar 2024

Julia

The staff was great but the room was kind of run down. The microwave was cracked and part of the countertop was missing. It was clean, though. I was fine inside my room but outside the smell of marijuana was overwhelming.

2/10

Poor

24 Feb 2024

OSCAR

Terrible service we were robbed from Expedia and the hotel together they charged us for $2500 forn14 day of hotel room and on day 7 of our reservation we ere notified the Expedia didn’t pay our money to the hotel and the hotel manager (a raciest person) kicked us out from our rooms and Expedia never pay us back the money saying the hotel was paid on time. Neither hotel or Expedia did nothing and we were without hotel rooms and they took our money of the reservation. Never use these racist hotel or Expedia they don’t honor their business.

2/10

Poor

20 Feb 2024

Mary

Nothing what is advertised. Full size beds only 150 sqft rooms, and no suites. People that were all staying here were long term. Do not stay here!!!

Leisure Family_with_children

4/10

Poor

19 Feb 2024

joseph

NO TV, GARBAGE CAN, READING LIGHTS ABD WXHAUST FAN IN BATH THAT SOUNDED AS IF IT WASA GIVING BIRTH.

Leisure Self

2/10

Poor

01 Feb 2024

Rebecca

HORRIBLE HORRIBLE HORRIBLE

No one was at the desk. I had to call the hotel to get someone to come. When we got there he said he called to tell me they were overbooked. If you reserve a room, doesn't that mean your guaranteed a room? He somehow finds us a room then talks us the hotel is a long term tenancy hotel. The room stunk. Too much to list what was wrong with this overpriced $50 a night hotel. We paid $260 for 2 nights. Seems like nobody cared about customer service. The young man and the happy groundskeeper or maintainence man was nice.

Friends_and_family Family

2/10

Poor

04 Jan 2024

David

This property was terrible.

Business_and_leisure Family_with_children

2/10

Poor

15 Nov 2023

dangle

I definitely will not stay here again or recommend this property to anyone else. The hotel is run down offering nothing that you are accustomed to in a hotel room i.e. pens, clothes iron etc.

The shower leaked and sprayed water all over, the bed mattress was old. There appear to be a lot of suspicious activities happening in an around the property but it lacks security.

Business Self

2/10

Poor

28 Aug 2023

Patricia

I did not stay at this hotel. The staff acknowledged that the property was under renovation and offered to let me look at the room before proceeding. The elevator as dirty. The hallway carpeting was dirty. The room was only partially furnished. The clerk cancelled my reservation. I was still charged for the room.

Leisure Self

2/10

Poor

11 Jul 2023

clifton

It was dirty, i mean nasty as hell i had to leave the place as fast as can be,it was like the pictures don't match the place don't go to that place

Pet

10/10

Exceptional

23 Jun 2023

Lori

Clean

2/10

Poor

20 Jun 2023

Loretta

Nothing

Leisure Family

2/10

Poor

28 May 2023

CARLOS

the microwave was dirty, the bathroom just as dirty, the floor had a sticky liquid, it's my worst experience. the toiletr was noisy because of the water leak making noise all night.

Friends_and_family Family

2/10

Poor

10 May 2023

Matt

This was the nastiest place I have ever had the misfortune of staying at. It should be tagged as a 1 star facility.

Leisure Family

2/10

Poor

08 May 2023

Kimberly

Only stay here if there are no other hotels on the planet.

Leisure Self

2/10

Poor

25 Apr 2023

Eric

Do not stay here

We didn’t get to stay. Reserved 6 months in advance and they didn’t have a room for us

Friends_and_family Family

2/10

Poor

24 Apr 2023

Trinity

Property did not look like the pictures on booking site at all.

Leisure Friends

10/10

Exceptional

18 Mar 2023

Mike

Great room, well put together. Only thing to note is slight disrepair of certain aspects of the facility but otherwise a great experience. Great staff that were very helpful and accommodating.

Leisure Partner

6/10

Pleasant

26 Jun 2022

Amanda

This place is in the middle of nowhere and the property is not being kept up. Won’t stay here again.

Leisure

2/10

Poor

18 Mar 2022

Jessica

I liked that the front desk staff was very friendly . Cons about the room is that there was hair in the bed , grease stains everywhere , black hand prints on the walls , dirty tub and the floors only had sanitizer thrown on them so it was incredibly slippery when walking around .

Leisure Partner

2/10

Poor

02 Jan 2022

Yesenia

Hotel couldn’t enter the room because key lock was broken which they knew about before us going

Business_and_leisure Family

2/10

Poor

14 Jul 2021

Verified traveler

I didn’t like the fact that the air conditioner was leaking and the GM act like it wasn’t a big deal just gave me some rags and trash bag. I also didn’t like that the back door didn’t work so you had to go around to the side to get back in. Also they need to change the policy on refunds. I paid for a week but only stayed two nights. GM refused to give me a refund talking about is it an emergency. I will never stay at this or any Woodspring hotel anymore.

Business Family_with_children

6/10

Pleasant

28 Jun 2021

Miasha

Elevator was broke the whole time had to climb 3 flights of stairs. Room had a funny smell. Went and bought sheets and pillows from Walmart. But the front desk employees were very nice and friendly.

Friends_and_family Family

2/10

Poor

13 Jun 2021

Nasri

Hygiene and service was poor

Friends_and_family Family

2/10

Poor

02 Jun 2021

Linda

Hotel was dirty and in a very creepy area

Friends_and_family Friends

2/10

Poor

24 May 2021

Verified traveler

The entire property was disgusting. The room was nasty the entire property smelled and when I asked the front desk worker why were the conditions so horrible, she advised me because construction workers and long stay individuals are who stay there. We left I did not check in the room!

Leisure Partner

6/10

Pleasant

18 May 2021

Verified traveler

The stairwells smelled like pot and people stood out in the parking lot and yelled all night. I could even hear the phonr vibrating in the room next door. We were able to leave a day early but there are no refunds on your first week. Dont think i will stay there again.

Business Family_with_children

6/10

Pleasant

12 Apr 2021

Mollie

Bed was uncomfortable, i had to go to Walmart to buy a mattress topper to help my back. If i could have, i would have gone somewhere else. Staff was very friendly but the rooms just are not up to par. My room also had trash it in and the floors were disgusting like it had not been cleaned properly.

Partner

2/10

Poor

03 Apr 2021

Verified traveler

The hotel stinks cigarette smoke. The room was dirty. I've found a dead bug by the TV rack. Masks are not enforced. Awful place. Won't come back ever.

Leisure Family

4/10

Poor

16 Mar 2021

Margaret Ann

oor Customer Service

My son was scheduled to arrive late after the front office had closed. I called ahead to notify the office, but no one answered the phone even during their ‘open’ hours. The next day, after calling the hotel several times, they answered. I needed to get my son’s room number in order to reach his room automatically by phone. I was told the front desk could not transfer calls or give out the room number. I understand the privacy issue but, the unprofessional manner of not being available during business hours is unacceptable to ever staying at this facility again.

Self

4/10

Poor

15 Mar 2021

Jeff

tHE MATTRESS HAD HOLES IN IT AND I AM SLEEPING ON THE SPRINGS. THEY POKED ME THROUGH THE MATTRESS. I TOLD THE FRONT DESK AND THEY SAID THAT THE MATTRESSES WERE SUPPOSE TO BE REPLACED. ALSO THE ROOM WAS NOT THAT CLEAN WHEN WE ARRIVED.

Business

2/10

Poor

02 Jan 2021

Verified traveler

Bad service. Lacks cleaning. Toilet was not flushing propetly

Friends_and_family Family

2/10

Poor

16 Dec 2020

Nicole

Nightmare

Firstly, my reservation wasn’t viewable by the property. It took over an hour to get checked in. I had to call Hotel.com for help. The night auditor was dealing with her personal problems in a very immature manner. I feared for my own safety especially after she invited an ex boyfriend to come up there so she could call the police on him.

Business

2/10

Poor

23 Nov 2020

Trent

The hotel looked great from the outside but once we got inside it felt like a homeless shelter. Had an old man walk by us with his belongings in a plastic bag and many others that looked similar. Did not feel safe for us or my vehicle. Was told by the girl at checkin that the police parked across the street every night. Why??? After being there 2 hours, we checked out and left. No way we could have slept there overnight and felt comfortable. Our friends did the same as we did and left. Would not recommend staying here!

Leisure Partner

2/10

Poor

20 Oct 2020

Ashley

This hotel looked like a crime scene, I am sorry to say. The sheets hadn't been changed and the amenities were lame. The picture was certainly not what it seemed. I will never use this hotel brand again. When I was there I felt itchy. I had my two kids and my wife with me. It was a horrible experience. I clearly have paid less and got a whole lot better service and hotel.

Business_and_leisure Family_with_children

6/10

Pleasant

07 Jul 2020

Christopher

This is an “extended” stay hotel. Pictures are not accurate for the rooms. The room across the hall had appeared to have been broken into before. The door jam was damaged and could be opened without a key if the dead bolt wasn’t locked. Smell of smoke in the hallways and rooms. Staff was nice and friendly though.

Friends_and_family Friends