The Cotton Sail Hotel, Tapestry By Hilton

United States , Savannah - GA
Savannah, 126 W. Bay Street
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100 reviews shown

6/10

Pleasant

07 Jun 2026

Jeffrey

The room was not what I booked. The pictures are not true. Small no balcony… The pictures showed balcony and nice room… I got small room no balcony, no river front view…Noise all night from the street ..

Partner

10/10

Exceptional

07 Jun 2026

Johnathan

10/10

Exceptional

05 Jun 2026

John

The parking valet was missing much of the time. Need to make him stay put.

Friends

4/10

Poor

31 May 2026

JUSTIN

Room was not at all like the one Expedia showed us when booking. Arrived to the room to find trash on the window sill, items broken in the bathroom, and filthy floors. Room also smelled overwhelming like mildew

Partner

8/10

Excellent

10 May 2026

Dwight

Room was fine. Bathroom clean. Furniture is dated. Drawers do not stay shut. Table wobbles. No mini fridge. Love the ice water dispenser.

Partner

10/10

Exceptional

10 May 2026

Michael

Good experience staying at this hotel for one night; there was a burning smell in the hallway near my room and the front desk and staff showed concern and worked to try to figure it out

6/10

Pleasant

07 May 2026

Magaly

Pillows are too soft, mattress cover too hot and the cleaning lady needs to wear eyeglasses and turn on the lights when cleaning the room. Good location.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Paige

Our room was great and the beds were comfortable. The bar on the top floor was nice and the views were great. It was very convenient to everything.

Partner

10/10

Exceptional

29 Apr 2026

Jeremy A

Beautiful hotel in a historic building. Great locations I would like to have had a microwave and a mini fridge.

Partner

10/10

Exceptional

22 Apr 2026

The room was great but the floor didn’t appear to have been cleaned and I wish it had a little refrigerator and a microwave, I loved the easy access to restaurants on the lower level.

Partner

6/10

Pleasant

18 Apr 2026

DONNA

The staff at the hotel were excellent. Helpful, friendly and welcoming. I was disappointed with the room (507), was a lot smaller than I thought it would be for what I paid. Only had one small door (I think it was originally a window), to get out onto the small Juliet balcony. The room was not worth the price charged. Was let down by the experience.

Partner

10/10

Exceptional

17 Apr 2026

Michael

Drinks were great! Did not eat breakfast.

10/10

Exceptional

15 Apr 2026

Jessica

Clean room

Partner

10/10

Exceptional

12 Apr 2026

Ronnie

East check in and great valet crew.

Partner

10/10

Exceptional

05 Apr 2026

Tracy

Great location

Friends

10/10

Exceptional

24 Mar 2026

Gina

The Cotton Sail Hotel was fantastic! Cannot for the life of me understand the negative reviews. It's a beautifully restored 19th-century cotton warehouse in Savannah's Historic District. Check-in was fast and easy and the staff was pleasant. The rooms were absolutely beautiful. They were clean and comfortable. And the location was the greatest, right on River Street overlooking the Savannah River. The bed and bath linens were high quality. That includes the complimentary thick, plush robes and slippers waiting for us in our closet. It was an unexpectedly warm March weekend, 85-87°, but the room a/c kept us more than cool. Even with the balcony curtains open. Several restaurants are located in the hotel to enjoy breakfast, lunch and dinner and they were all convenient and excellent. However, there are so many more restaurants and shops within walking distance. We will be visiting Savannah again and we'll stay at the Cotton Sail Hotel. We definitely recommend it!

Partner

10/10

Exceptional

21 Mar 2026

Carlos

The hotel and its location are excellent. The only challenge was parking, which they will due for a fee. It just takes a little planning if you would like to use your car. The hotel is perfectly located to explore the city on foot, great restaurants and sights.

Partner

6/10

Pleasant

18 Mar 2026

James

Room was very noisy. Could here the people next door going to the bathroom. Everytime next door closed their door or the stairs door our headboard shook. Ice machine right outside our door. Could gere it everytime. Corners of walls had the cornerbead breaking out. Repainted walls with not the same color. Rundown. Very pricey. Not at all worth it. The only plus was the staff. Everyone was very nice

10/10

Exceptional

17 Mar 2026

Latundria

Great area & close to everything!

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Greg

Just remember that you are paying for the location. The real life experience does not equate with the photos. The quality and finish of the rooms was disappointing.

Partner

6/10

Pleasant

28 Feb 2026

Kathleen

Improve in all areas-staff rude-room small-minimal amenities

Family

8/10

Excellent

27 Feb 2026

Keith

The room was smaller than expected, but nice, very clean. The staff was great! The location was perfect. I love the old floors, no carpet which was nice and they provided slippers.
Our only problem was the AC. It seemed cool when we got there, but the next day it stayed humid and we never could get the thermostat below 72. We told the front desk repeatedly. They would send someone up, but it was never fixed. The exhaust fan in the bathroom also did not work. They were unable to move us and they didn't offer us any token of inconvenience. Not what i would have expected as a Hilton Honors client.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Karla

lovely accommodations - with a view of the river and the best pillows I've ever encountered at a hotel.

Partner

4/10

Poor

07 Feb 2026

William

This must be a Hilton Thing, 3 different, Hilton Properties in past week , Shower Water Temp not Hot enough, No more Booking Hilton Brand . Will try Somewhere else.

Business

10/10

Exceptional

16 Jan 2026

Jerry

Great location

4/10

Poor

11 Jan 2026

Owen

The room never cooled down below 72 and the staff/ manager told me it was my fault the first night because we had the curtains open. The whole point of having a waterfront room with a view is the actual view. So after the first night we did not open the curtains…..but we did get to hear the street thug “music” until midnight. And the tp I think came from Lowe’s….the sandpaper section. I will not stay there again and I will make sure not to recommend it to anyone !!!

Business_and_leisure Family

10/10

Exceptional

11 Jan 2026

Tiffany

The property is very clean. The staff is very helpful. My husband and I loved our stay at this hotel!

Leisure Family

8/10

Excellent

08 Jan 2026

Andrew

Nice clean room and Daielle fixed the AC quick

Business Family

10/10

Exceptional

04 Jan 2026

Tracy J.

Always a great stay at the Cotton Sail- you have it all!!

10/10

Exceptional

18 Dec 2025

Wyatt

Perfect distance from everything, stay was fantastic.

10/10

Exceptional

14 Dec 2025

JOHN

Great staff!

Leisure Family

8/10

Excellent

13 Dec 2025

Carol

The room was clean, the bed was very comfortable and the staff was extremely friendly. I do need to say to future patrons that rooms on the 4th floor, which is street level, are all within earshot of the lobby, which is very noisy up until after ten o’clock.

Partner

6/10

Pleasant

05 Dec 2025

Amanda

On night one, the valet called us at 11:00 pm and woke is up to verify what kind of car we had. The floors were dirty and looked like they have not been cleaned in weeks. We normally do not have issues with this hotel, but this time was different.

Partner

10/10

Exceptional

17 Nov 2025

Nicole

Samantha at the front desk was amazing!! Comfy and clean room. Good location.

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Cassandra

Yes the view was amazing!

Partner

10/10

Exceptional

11 Nov 2025

Mario

Great staff. River view room was simple but beautiful. The location was wonderful

Leisure Family

10/10

Exceptional

07 Nov 2025

Chris

We enjoyed watching cargo ships from the balcony. Top Deck bar was a great place to view the river and enjoy drinks.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Cindy

Had a room on lower level with no view. Very dark. Other than that it was nice.

Leisure Family

10/10

Exceptional

02 Nov 2025

Jennifer

Great view! Perfect location

Leisure Partner

8/10

Excellent

28 Oct 2025

Dave

Location

Leisure Partner

10/10

Exceptional

26 Oct 2025

Meghan

We stayed on the river and our room was so comfortable and spacious - high ceilings and really lovely vista of the river. Nice bathroom. The staff were very friendly. Easy walk to restaurants and shopping and historic sites.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Nancy

Great location for enjoying downtown Savannah and the riverfront.
Staff was excellent.

6/10

Pleasant

26 Oct 2025

Shawna

Love the Cotton sale hotel and it's proximity to everything Savannah!

Leisure

8/10

Excellent

23 Oct 2025

Bruce

Nice location

8/10

Excellent

19 Oct 2025

Katrina

The hotel, staff and location were great. However if you are going to stay here consider the noise of River Street, it was very loud with the bars, restaurants and people driving very noisy cars along the street well beyond midnight.

Leisure Family

6/10

Pleasant

13 Oct 2025

John E

Two Different Things

The staff was excellent but the room was a different story. The room had that “Old” world smell we could deal with that but the wood floor had a “sticky” substance like maple syrup. For the price we paid, you would expect more.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

patricia

Very nice

Leisure

10/10

Exceptional

07 Oct 2025

JOE

Very nice hotel in amazing part of this beautiful small city.

Leisure Family

8/10

Excellent

07 Oct 2025

Kimber

Cottonsail!!!

First off, Savannah is beautiful and a very walkable city. Second, the hotel was in a very hot spot.
So ,the only, again, ONLY reason it did not get five stars from me is it was in the bar/party area. A little loud at times. However, for anyone reading this, note that the music or loud noise (cars, radios, etc). Stopped rather early (10pm or so?).
The room was squeaky clean but for some bizarre reason, I like carpeting. But the wood floors were super clean
Also, you have to valet there. But hey, it's a city and you are right on the Savannah river. Parking is beyond a premium there
So, reading this anyone? Visit Savannah and if you are the type that enjoys a few drinks, some good food and merriment, then definitely stay at the Cottonsail.

Partner

10/10

Exceptional

05 Oct 2025

Cassandra

The room was clean and the beds were comfortable.

Leisure Family

10/10

Exceptional

26 Sep 2025

Sarah

Perfect location!

10/10

Exceptional

26 Sep 2025

Patrick

Love the rooftop view but drinks aren't reasonable.

Leisure Family

10/10

Exceptional

19 Sep 2025

Vince

Excellent location, comfortable room, good shower!

Partner

8/10

Excellent

18 Sep 2025

Dustin

Room was more dated than pics show. Didn't like walking on floor of room barefooted.

Business

10/10

Exceptional

05 Sep 2025

David

Wonderful staff

4/10

Poor

02 Sep 2025

Cristina

This is not the property’s fault but Expedia’s fault. They had false advertisement regarding a bathtub, crib availability, and the picture showing the incorrect room!!! Once we checked in, we asked for a room with a bathtub and crib for our baby and they told us they don’t have either! And i couldn’t cancel at that point

Leisure Family_with_children

8/10

Excellent

24 Aug 2025

Verified traveler

Convenient to River Street and City Market.
Elevator to River Street. It was a family vacation. Valet was excellent. We took advantage of both restaurants and Rooftop lounge. Food and service were excellent. The only thing would be a mini fridge in the room.

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Tracy

The bed was comfortable and the shower was good, but our room smelled terribly like mold and the floors were covered in dirt and debris. I had a hard time sleeping in the comfortable bed due to the very strong mold smell. I ended up with a headache and stuffy nose from it. The floors in our room were so dirty, we had to wear shoes or slippers the whole stay. Piles of dirt around furniture and in corners and a full covering of dirt, glitter, and other stuff clearly visible on the uncleaned/mopped floors. I paid extra for a river view king room and our view was of trees out of a very dirty window, not much of the river could be seen. The pictures will make you think you are getting a small balcony or a great river view, but that is not so in room 319 or I would imagine most of floor 3. The double tree was much nicer. Parking is also a nightmare on a weekend, so keep that in mind. Would not stay again.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Marjorie

Highly Recommend

Awesome place. Our view from the balcony was wonderful. From the valets, to the desk staff, to the cleaning staff everyone was very friendly and went out of their way to accommodate us.
My only negative was the floor in our room was sticky, it seemed to need a thorough cleaning.

Partner

8/10

Excellent

10 Aug 2025

Veronica

Conveniently located. Staff very friendly. Roof top restaurant-NEST was excellent. Things I didn’t like-room smelled old or musky. No mini fridge in room. River St entrance closed after 11.

Leisure Family

2/10

Poor

08 Aug 2025

Verified traveler

DO NOT STAY HERE

Do not stay here. It is musty and dirty, and they allow non-patrons to come into the lobby to harass patrons by asking for money. The floors in the room were sticky, and the elevator smelled bad. The general manager is rude. If this is how you people run a business, I cannot wait to see how long you will be around. The guy at the front desk was friendly. Stay at Hotel Bardo instead.

10/10

Exceptional

24 Jul 2025

Susan

Great place to stay.

10/10

Exceptional

30 Jun 2025

Michael

Perfect hotel!

We had a great time and were thoroughly pleased with the Cotton Sail. Everything was just as we booked it. Concierge was very helpful, front desk took care of us and “Tru” the valet became a friend. Perfect location right between old and new river street. Had a room with a French balcony overlooking the river just like we wanted and we will definitely come back.

Partner

8/10

Excellent

29 Jun 2025

Catherine

The best option for parking is the public parking garage across the street versus $45 a day for valet. This property does not have a swimming pool.

Business Family

4/10

Poor

18 Jun 2025

Candace

Yea, no. Go elsewhere

I arrived to wait for a valet that was five feet from my car, watching me load up and carry all my things do nothing and when my hands were full, I had to put things down to hand them my key. Check in was great but the rooms are dumpy, and loud based on location. Oh and there is a profound lack of insulation so not only do you get street noise but noise from everything else. Skip it.

Business

10/10

Exceptional

17 Jun 2025

Jason

The Cotton Sail is in a great location, if you stay, try the River House restaurant downstairs! The staff was friendly, the rooms clean, and the location was terrific! Parking will cost $45/night in valet so plan on the extra cost, but the convenience made it worth it. This is a short 25 minute drive to Tybee Island, and an easy 5 minute walk to the market place. I would definitely recommend a stay!

Partner

4/10

Poor

15 Jun 2025

Amy

Housekeeping was so poor. Rooms were dirty, there was no service and when the housekeeper came in, all they did was empty trash and left their own hair in the bathroom. Didn’t refill coffee offerings, etc. beautiful hotel and comfortable beds. Housekeeping is ruining it for them.

Partner

10/10

Exceptional

15 Jun 2025

Linda

Had issue with directions getting to the location! Other than that.

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Bennett

Beautiful river view from our room & rooftop bar. Hotel located close to everything in historic district. Staff was wonderful & helpful. Highly recommend.

Leisure Partner

8/10

Excellent

09 Jun 2025

Michael

Within walking distance of everything. The riverview room is nice but not enough bathroom counter.

Leisure Partner

2/10

Poor

09 Jun 2025

Linton

Perfect location/Completely bad experience

We always visit Savannah at least once a month and normally stay at Hilton properties because they always are nice, clean and customer service has always been good. We decided to try a different location and booked on Hotels only to find out Cotton Sail was also a Hilton property once I checked in. They were kind enough to add my Hilton Honors to my check in since I am a Diamond Member. That is where the good STOPS!!!! The rooms were extremely small, but nice. We laughed and made the best of it, and after my wife got a shower we realized AC was not cooling. I went downstairs to state it wasn't working and they offered to change our room. That was extremely sad being we had to unpack everything just to make space in our room, but we decided to go ahead and move rooms on the same floor. I asked for a key to the new room so we could just walk our stuff unpacked to the new room and the once nice and sweet lady that checked us in turned down right mean. Stated that was impossible to have keys to two rooms and that she would have to be there to watch us walk out of the room with all our packed luggage and move to the next room. I was dumbfounded by her change and the lack of customer service. Why would this be an issue!!! I told her if we had to pack all thing back in our luggage I was moving hotels completely. So within an hour we checked out and left. Hilton needs to address attitudes and customer service with this individual or remove the Hilton stamp on this property

Partner

2/10

Poor

31 May 2025

Heather

Wonderful front desk and lovely valet. Condition of room was horrible. Paint spatters on furniture and fixtures. Floor dirty. Dirty linens stained duvet and bathroom condition was very dirty. Super expensive and not worth the money. Reserved a river view and not honored. Horrible stay. Hard to believe a Hilton Tpaestry.

Leisure Family

10/10

Exceptional

23 May 2025

Shelley

Beautiful and location is perfect! Great staff. Clean and professional!

Leisure Family

8/10

Excellent

22 May 2025

Brittney

Location and view were fantastic!

Leisure Friends

10/10

Exceptional

18 May 2025

Amy

I appreciated the kind staff, especially Shon! Great location with lots within walking distance.

Business_and_leisure Family_with_children

8/10

Excellent

04 May 2025

Andrew

Location great. Cleanliness of room was not up to par with this le

6/10

Pleasant

25 Apr 2025

Regina

We stayed here for two nights and were impressed by the elegant hotel lobby and the professional service throughout our visit. Our room was stunning, with a beautiful view of the river, and we loved the thoughtful layout and stylish interior design. Watching massive container ships pass by was surprisingly mesmerizing—and thankfully, their horns didn’t disrupt our sleep.

However, we were caught off guard the first night by the noise from the restaurant and bar directly above us. We hadn’t realized it stayed open until 11 PM and took another hour to clean up, which made for a restless night. Fortunately, Sandra from Guest Services stepped in and must have had a word with the restaurant staff, because the second night was wonderfully quiet.

Huge thanks to Sandra for making sure the rest of our stay was peaceful and enjoyable!

Leisure

10/10

Exceptional

25 Apr 2025

Vanessa

Great location. Can be a bit noisy if it a weekend.. however Savannah shuts down at 10pm for the most part. Really great location outweighs all else. Friendly staff. Super awsome & amazing bed.. one of the most comfortable mattresses I’ve ever slept in!

Leisure Friends

10/10

Exceptional

25 Apr 2025

Mario

Easy access to downtown and shopping

Leisure Partner

8/10

Excellent

24 Apr 2025

Mark

Right on the Savannah River. Upstairs people walked loudly, but otherwise great spot

Leisure Partner

4/10

Poor

23 Apr 2025

Brian

The property was great, except for the roach that fell out of my wife's bathrobe when she went to put it on.

Leisure Partner

8/10

Excellent

16 Apr 2025

terence

Parking was difficult, if you did not use the valet option at $45 per day. The location was convenient with easy access to river street attractions.

Leisure Partner

8/10

Excellent

14 Apr 2025

Arlene

Enjoyable Stay in Savannah

Perfect location close to City Market & the Riverfront. Rooms were spacious & very clean. There is a sports bar & a small eatery on the rooftop. Both overlook the river. We had drinks & appetizers at The Nest on the rooftop. Breakfast too. Food & drinks were very good & reasonably priced.

Partner

6/10

Pleasant

14 Apr 2025

Shannon

We Won’t Return to The Cotton Sail

Moved to this hotel after four nights at the Thompson Savannah (fabulous hotel!) for work, as we wanted to be closer to historic Savannah. The hotel itself is old and is pretty run down. Our room, the elevators, common areas, and the hotel’s one restaurant desperately needs cosmetic work and to be refreshed. Our room was dusty and dirty. Surfaced cleaned at best. Chipped spackle patches and chipped paint on the walls. Paint on the very old wood floors. The bathroom walls have drip marks down them as well as toothpaste spray from others on the vanity walls. Hardware is loose on the shower door and bathroom doors. Lampshades were broken and there were several stains on the chair and ottoman in our room.

Also, the hotel is located downtown and it is very noisy there. Cars blasting radios, delivery trucks, motorcycles, trolleys with speakers, boats, street performers - all are right below the doors/windows of the hotel.

Partner

8/10

Excellent

14 Apr 2025

MIKE

old Savannah

Nice historic building great location;

Partner

10/10

Exceptional

07 Apr 2025

Paris

The property and room was nice. The location was very convenient and the rooftop restaurant and bar had great options with a scenic view. The only cons was the $45 per day valet parking, and the floor we were on was noisy at times. Overrall it was a nice stay and I would stay here again the next time I visit Savannah.

Leisure Friends

4/10

Poor

06 Apr 2025

The room had food crumbs all over the floor even the mirror on the wall was disgustingly dirty. We would have overlooked this but what happened in the morning was inexcusable. You have to use the valet for parking. He brought the car around, forgot to give us the key to the car, then we went to drive away and couldn't figure what we were hitting. He had parked it we got in to drive away and hit something. Got out and he had left the pylon in front of our car and we had to move it. Who does that?

Leisure Partner

8/10

Excellent

04 Apr 2025

Nadine

Great location, friendly staff, a bit noisy.

Business_and_leisure Partner

8/10

Excellent

04 Apr 2025

Shannon

The staff and restaurants were excellent. The room was clean but smaller than excepted for how expensive it was. Also, tge \"balcony \" was more of a fire escape. Standing room only for barely 2 people. My only other issue is the rates online while there were about 80 dollars less a day.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Stephanie

Great service. The room smelled and felt clean. No complaints. 5 stars

8/10

Excellent

23 Mar 2025

Craig

Hotel was a little worn and dirty but the view made up for it

Partner

10/10

Exceptional

22 Mar 2025

Jean

Loved the location, walking distance to everything. The view was great. I only wished the balcony was large enough to sit out on.

Leisure Partner

6/10

Pleasant

13 Mar 2025

Elizabeth

It’s dated. Strong smell of cleaning products most likely due to wood floors and being an old building. Bed very comfortable as expected when staying at a Hilton. Location was central to everything in downtown Savannah. Staff was accommodating and friendly.

Leisure Family

8/10

Excellent

11 Mar 2025

David

Great location and clean overall. The even numbered rooms on the 3rd floor look into an alley, so the room is always dark.

Self

10/10

Exceptional

10 Mar 2025

Paul

Only complaint is a lack of refrigerator in the room. With so much good food around not being able to keep leftovers was a bummer. But aside from that it was a wonderful experience and I'd highly recommend.

Leisure Partner

8/10

Excellent

03 Mar 2025

Mary

Room was well appointed. Hotel was clean, well located, offered plenty of dining options, and valet parking was easy. Our staff was very friendly, and helpful. Our room was on the 5th floor, located just below the rooftop bar…so a bit noisy until they closed. Not a big deal, but worth noting.

Leisure

10/10

Exceptional

02 Mar 2025

Aaron

Clean and friendly. Loved that it was in the middle of everything

Partner

8/10

Excellent

28 Feb 2025

Gary

It's a great location if you're wanting to walk around old town and get to the bars and restaurants. Convenient location. Floor had some sticky spots from the cleaning supplies on the hardwood and is really small. Balcony was nice for the observation but very small.

Business

8/10

Excellent

10 Feb 2025

Herbert

$45 per valet

8/10

Excellent

10 Feb 2025

Herbert

$45 per night valet

Leisure Self