Name: Hyatt Regency Savannah
Address: 2 West Bay St, Savannah, 31401, US

10/10

Exceptional

04 Aug 2026

Kim

convenience to River Street and attractions

10/10

Exceptional

04 Aug 2026

Karen

Great hotel with a great location!

6/10

Pleasant

04 Aug 2026

Edith

No mention when booking with Expedia that it costs $50 per day extra to park your car on Hyatt property. This added $150 to our bill for staying there 2 nights. We were only there 2 nights and a total of 44 hours. Rip off, should have been included in price of Hyatt Hotel stay.

8/10

Excellent

03 Aug 2026

Joyce

Bed was very uncomfortable and the staff was unable to improve the hardness.

10/10

Exceptional

02 Aug 2026

Teresa

Everything was fine
From staff to the property it was an amazing experience will definitely be staying again.

4/10

Poor

02 Aug 2026

RICARDO

The hotel overall wasn't bad, and the location is excellent—you can easily walk to almost everything from the hotel. However, I don't believe it meets the standards of a 4-star hotel.
The lobby is absolutely stunning and makes a great first impression, but unfortunately, the rooms were a huge disappointment. We had to change rooms twice, and each one seemed worse than the last.
In the first room:
It was very dirty.
The bathtub was clogged.
There was a lot of hair on the bathroom floor.
The bed sheets were stained, which was disgusting.
We called for assistance, but after waiting two hours and no one came, we had to call the front desk again. They moved us to another room, but it was even worse.
The beautiful lobby gives you high expectations when you arrive, but the guest rooms desperately need to be renovated and maintained better. The location is the hotel's biggest advantage, but the cleanliness and condition of the rooms do not reflect a 4-star experience

10/10

Exceptional

01 Aug 2026

Iesah

I was greeted at check in with a delicious cocktail. Everyone was very friendly and helpful. We had a beautiful river front room. I would definitely stay here again.

10/10

Exceptional

01 Aug 2026

Jay

Staff was great except for half the time we were told to just grab a luggage, then were aggressively spoken to when we asked where they were to use one. There are only like 2 bellman for the whole hotel, so after waiting 40 minutes we just dragged all our stuff downstairs. Our riverfront room had a great view, but MAKE SURE to close the blinds and crank the AC when you go out for the day or you’ll come back to a 76* room.

10/10

Exceptional

01 Aug 2026

Clarissa

That was my second time staying with the Hyatt. I will most definitely stay again. Every thing was great and the location is a plus.

10/10

Exceptional

01 Aug 2026

Debi

Great location. We had to cut out trip short and the manager at the Hyatt couldn’t be more helpful. Nice amenities with water and coffee and a nice bar and cafe.

10/10

Exceptional

31 Jul 2026

STEPHEN

Great hotel, close to everything. Staff was very helpful

10/10

Exceptional

30 Jul 2026

Rosita

Very good

2/10

Poor

30 Jul 2026

Kelsie

I am writing this to warn anyone who makes the mistake of booking a hotel stay here. Absolutely disgusting. They switched us to three different rooms after the first had a broken bed, the second room had stains all over the couch, and the third was not much better. The location does not make up for the rooms either. I worked with two different people at the front desk, one was very kind, the other was not. Luckily we were able to get a refund and book at another hotel the road (also riverfront) but please spare yourself a headache and stay anywhere else but here. It's heyday was at least 30 years ago and all they've done since is slap lipstick on a pig.

10/10

Exceptional

29 Jul 2026

Sean

Great location and friendly staff.

10/10

Exceptional

28 Jul 2026

Shalida

Great staff. Ariana and Asia were pleasant and very helpful at the front desk. Upgraded our room to a beautiful scenic view of the river. Thanks again. I will be staying again.

10/10

Exceptional

28 Jul 2026

April

Our stay was absolutely wonderful! The hotel was spotless, the staff was friendly and welcoming, and the rooms were comfortable and well-maintained. The amenities exceeded our expectations, and the overall atmosphere made us feel right at home. We had a fantastic experience and would definitely stay here again. Highly recommend!

10/10

Exceptional

28 Jul 2026

Elaine

Great location. Reasonably priced. The staff were extremely kind and friendly. Pool was nice and clean. Checking was a breeze and I was upgraded to a river view room as I wanted to be close to my daughter and grandchildren. It’s my second stay at this hotel which is located right on the river walk.

10/10

Exceptional

27 Jul 2026

Daniel

It was mediocre. I’m not sure if I will go back

8/10

Excellent

27 Jul 2026

Zeshan

Overall experience was perfect

8/10

Excellent

27 Jul 2026

Miran

The location is so good

8/10

Excellent

27 Jul 2026

Leigh

There was not any info on how to retrieve your car from Valet.
No real info on the area
Info about room key for elevator access was not mentioned.

10/10

Exceptional

27 Jul 2026

Milton

Beautiful hotel in historic downtown Savannah. Right on the riverfront. Can’t wait for my next return trip. Will definitely stay at this Hyatt Regency.

10/10

Exceptional

26 Jul 2026

Darren

Seriously a great place to stay 💯

10/10

Exceptional

26 Jul 2026

Andrea

Great stay

10/10

Exceptional

25 Jul 2026

Tammie

Services and amenities were great

6/10

Pleasant

25 Jul 2026

Liljana

Was not a good experience. We had valet service for the car. When we picked up the car, the phone charger was missing. This was not about the charger, but nobody cares

8/10

Excellent

25 Jul 2026

Ryan

Good

10/10

Exceptional

25 Jul 2026

Bryan

No parking on property unless you pay $50 a day. It is stated in the website. Public parking is nearby. Great location if you want to watch the boats in the comfort of your air conditioned room.

10/10

Exceptional

25 Jul 2026

Jeffrey

Na

10/10

Exceptional

25 Jul 2026

Tammy

Everything was over the top! Love this hotel!

8/10

Excellent

24 Jul 2026

Carmen J

Pool was supposed to be heated and was not

6/10

Pleasant

24 Jul 2026

Nathan

Hotel was nice. Room had a broken mirror , shower wouldn’t drain, light covers were torn, and air conditioning wasn’t working properly. Staff wasn’t very pleasant, could’ve been due to the party’s the hotel was hosting. Restaurant staff were rude and food wasn’t very good.

Family

10/10

Exceptional

24 Jul 2026

Tiffany

The Hospitality Suite is very spacious.

10/10

Exceptional

24 Jul 2026

Lynn

The breakfast buffet is top notch. Itis always filled with many savory and sweet choices. Fresh fruit and cereal, bagels, breads and charcuterie items. You could also order from the menu. The staff of the Moss and Oak were exceptional as always.

10/10

Exceptional

23 Jul 2026

Mesha

Clean. Impressive staff, Breakfast was great

8/10

Excellent

23 Jul 2026

Harindra

in terrace there is still little room to maintain cleanness

8/10

Excellent

23 Jul 2026

Susan

Clean room

10/10

Exceptional

22 Jul 2026

Jim

The front desk staff member whose name was tequila was very very helpful and the valet service was excellent! Room was clean and very comfortable bed!

10/10

Exceptional

22 Jul 2026

Felisa

I love the location it's idea for convince!!!

8/10

Excellent

22 Jul 2026

Donny

The staff was very helpful and kind. The room had a wonderful view of the river and was clean. The breakfast buffet had a large selection and the bar had great drinks.

Partner

10/10

Exceptional

22 Jul 2026

Matias

Clean room

10/10

Exceptional

21 Jul 2026

Hazel

The entire stay was wonderful. It was a first date weekend for my sweetheart and I.

Partner

8/10

Excellent

21 Jul 2026

Anthony

Valet parking was a pain with oversized vehicle. Otherwise hotel accommodations were good

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Michael

Clean rooms and friendly staff

10/10

Exceptional

21 Jul 2026

Christopher

Good

10/10

Exceptional

21 Jul 2026

Elzbieta

Very very clean

Friends

10/10

Exceptional

20 Jul 2026

Jared

Enjoyed everything there!

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Paul

A wonderful one-night stop for our family of four, including two teenage sons. Our third-floor room overlooking the river was spacious, modern and flooded with light through large windows — a real highlight was watching the huge container ships glide past on their way to and from the Port of Savannah, a genuinely memorable sight. The location right on River Street couldn't be better, putting us just steps from the historic district and all its squares and restaurants. Check-in was smooth and we were able to get into our room early with no fuss at all, and we used the valet parking, which was efficient and hassle-free. A brilliant base for exploring Savannah, and we'd happily stay again.

8/10

Excellent

20 Jul 2026

Shannon

Regency has a valley amenity that is a bit confusing and costly if you're not aware. The staff doesn't explain how this works well. The posted sign for valley parking shows $25. That fee is just for the attendees to park your car. The hourly rate for your car sitting in the garage is $12. Across the street in public parking it's $2/hour. When it's summer time the parking at River street is very busy and crowded. Public parking fills up quickly. Therefore, if not explained thoroughly you can end up paying $100 -$150 for parking

Self

2/10

Poor

20 Jul 2026

Cristian

Will recommend the Hyatt to all my friend and family.
The one on 2 W Bay St. Savannah.

Business Partner

8/10

Excellent

20 Jul 2026

Ginger

The Staff was great, the lobby was on point. However the rooms need to be better designed. The bathroom door is too large for the space. Everything else was on point. Thank you

Friends

4/10

Poor

20 Jul 2026

Lauren

Eh you can find better. Not sure why reviews are so good for this property. Lobby and first impression is great. Rooms are dated and dirty. Our room had old tissues on the floor upon arrival. Body wash dispenser was empty. The TV didn’t work. Way too over priced for what you get. Then not to mention the $50 valet is ridiculous.

Partner

10/10

Exceptional

19 Jul 2026

Danny L

Great staff

6/10

Pleasant

19 Jul 2026

James

The grounds were very clean. Valet parking was kinda expensive at $50 p/night and we always had to wait for the attendant to come to the desk. The bathroom was clean but a little small also the drain in the shower was nearly clogged up.

Partner

10/10

Exceptional

19 Jul 2026

Ron

There was a problem with the parking otherwise very good especially the concierge.

10/10

Exceptional

19 Jul 2026

Richard

Great experience and well maintained

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Kirsten

The staff was amazing, but there was some confusion about our reservations. Instead of the two double sized beds booked, we were given a king size bed with no availability for our original booking. In addition, someone had kicked the hole in the wall and it had not been repaired. I had booked a Riverside room and the only rooms they had available were street side. I didn't want the noise of the street and I wanted the view of the river, so we stayed in the room with the hole. Otherwise, everyone we talked to during our stay were friendly and helpful, and the room was quiet and the view exactly what I wanted. Just wish the room had been in better condition and had the two beds, but we made it work.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Latosha

The bar staff was really nice.

Partner

10/10

Exceptional

19 Jul 2026

JOHN

The room was great. A/c didnt work too well but I had a great time

Friends

8/10

Excellent

18 Jul 2026

Octavia

The staff were friendly, helpful and supportive. The room was fairly decent, I wish the sliding door worked properly and the curtains needed to be cleaned or replaced. It looked to have black
mold on the top part of the curtains and the turning curtain poles. The patio most definitely needed some TLC. The carpet looked outdated. The view of the habor and looking down onto the city were the highlight during my stay. The bed was comfortable and clean. The couch was comfortable as well. Overall, I enjoyed my stay.

Partner

2/10

Poor

18 Jul 2026

Aaron

Started off by not having on-site parking unless you pay $50 a day to valet park. Otherwise you have to park 3 blocks away for $16 a day in a garage. Very sketchy walking back to the hotel at night. Shower has no lip to prevent water running out into the bathroom & the edges of the shower are rusted. I slipped in front of sink & rolled my ankle. I asked for a shower mat it wouldn't happen again & one was never delivered. Towels all had holes in them. Never again!!

Partner

10/10

Exceptional

18 Jul 2026

Leigh

I've been coming to Savannah for years but this was my first stay at the Hyatt. It's in a perfect location for all the fun Savannah has to offer, but surprisingly seems quiet inside. Very clean rooms and hotel, comfortable beds, Staff are welcoming and helpful. Pay extra for the river view room so you can watch the cargo ships!

Family

8/10

Excellent

18 Jul 2026

Martin

Great location right on the water, super friendly staff. The hotel is a bit dated, and the bathroom in the room needed remodeling/refreshing, but overall a very nice hotel with lots of amenities and super convenient location. Be aware that the hotel is valet parking only and will add over $50 per night to your stay if you bring your own vehicle.

Family

10/10

Exceptional

18 Jul 2026

antonio

Staff was helpful, amenities very good (pool, gym, restaurant and bar), found the hotel to be nice and clean located in closed proximity to many restaurants et... parking was expensive.

10/10

Exceptional

17 Jul 2026

Thomas R

Great pace!

Partner

10/10

Exceptional

17 Jul 2026

Jacqueline

It was a short long weekend stay, but overall, we found our stay her enjoyable.

Partner

10/10

Exceptional

16 Jul 2026

Melissa

Hyatt Place is great location for downtown Savannah! Saw the July 4th fireworks on the rooftop.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Payton

Drinks on arrival staff was hype valet was amazing best place to stay for my 21st highly recommended
View was amazing

Partner

10/10

Exceptional

16 Jul 2026

Janet

Perfect location , Clean, friendly knowledge employees, we were a bit disappointed with the indoor pool area and the quality of the on premise restaurant food

Family

8/10

Excellent

15 Jul 2026

Rachel

We got the river view room and loved it. Overall the hotel seems a bit outdated but other than that great stay. Victoria at the front desk was great! Elevator was cool and I loved being so close to the river walk

Family_with_children

10/10

Exceptional

14 Jul 2026

James

Clean and convenient

Partner

10/10

Exceptional

14 Jul 2026

Christopher

Everything

Partner

10/10

Exceptional

13 Jul 2026

Gary

Great place loved the balcony. Very friendly staff. Will be going again Very soon. Very clean room.

10/10

Exceptional

13 Jul 2026

Irma Melissa

Excelente

8/10

Excellent

13 Jul 2026

Ronald Uhde

Excellent location

6/10

Pleasant

13 Jul 2026

Kala

Breakfast is super expensive.
Front desk couple of them were very helpful others were so so and sometimes I could see racism in their behaviors but hard to judge.
No one came to clean our rooms.

Partner

10/10

Exceptional

13 Jul 2026

kimberly

Very nice place to stay. Plenty to do within a short distance.

Partner

10/10

Exceptional

13 Jul 2026

Laura

The hotel is in a great location, and they take their security seriously. The beds were comfy and room is nice and cold. Shower pressure was excellent. The pool is small but fun for the kids to try. We parked in a garage near Bryant Street for $20 overnight verses the $50 for hotel valet.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Charles

The location is convenient and the river view from the rooms is mesmerizing as the large container ships move by.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Danielle

Perfect location! No need to drive anywhere. Close to so many shop and restaurants! Hotel was clean and well maintained

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jordan

Great stay, wonderful location!

Family_with_children

6/10

Pleasant

11 Jul 2026

maribeth

Valet was awful and the attendants were extremely rude!

10/10

Exceptional

11 Jul 2026

Stacie

We absolutely love staying at this hotel!!! We have stayed at a few different ones when we visit, but this one by far is our favorite!!!! We won’t stay at any other hotel when we visit Savannah!

Partner

10/10

Exceptional

11 Jul 2026

Michaelin

Loved all the complimentary drinks/snacks! The hotel was super clean and our room was awesome! We enjoyed having the balcony right on the river. Awesome experience!

Partner

6/10

Pleasant

10 Jul 2026

Courtney

We enjoyed our room and overall
stay. The bed was exceedingly uncomfortable. My husband got very little sleep and we both have had a sore neck and back. This will hinder us from booking again at this resort which is unfortunate because we enjoyed everything else.

Partner

10/10

Exceptional

10 Jul 2026

Tammy

Great stay

4/10

Poor

10 Jul 2026

Desiree

Request the gardenview with Expedia insurance. Still ended up with the parking lot view. Bathroom look like the upstairs was leaking or they had a leak and forgot the finish the bathroom . Ceiling look like it's going to fall in a few months . Service wasnt the best

Family_with_children

10/10

Exceptional

10 Jul 2026

Erin

We will def be back!!

Family

8/10

Excellent

10 Jul 2026

David

Great location. Room a little pricey for its amenities.

Partner

6/10

Pleasant

08 Jul 2026

Samantha

Very nice staff and great lobby area. Rooms were very average and charging $50 a night for valet parking was highly disappointing!

10/10

Exceptional

07 Jul 2026

jimmy

Great Hotel and equally Great Location “to do Savannah”!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jack

Easy check in great valet service clean room and friendly staff located close to everything

10/10

Exceptional

06 Jul 2026

Leslie

This property is AMAZING! I love 💕 it!

Partner

10/10

Exceptional

06 Jul 2026

Barney

We were very surprised with the room and staff with them. Every aspect of our stay was above our expectation. Valet parking above all.Traveling around town in a car with limited parking can be difficult. We will definitely use this hotel again.

Partner

10/10

Exceptional

06 Jul 2026

Ltanya

I picked this hotel because it is located on the river front and we could walk every where we wanted to go. We had plenty of restaurants and bars and little shops to explore in to get out of the heat. We had a great time in Savannah. I would definitely recommend the Hyatt Regency Riverfront in Savannah.

Partner

8/10

Excellent

06 Jul 2026

Pablo

Well located. Well maintained.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Tonya

The Hyatt was amazing !! The staff was very professional the rooms were clean. The service was amazing. It was also very convenient because Savannah Dinner & Lunch Cruise that we went on was right next door. 3min walk❤️

Partner

10/10

Exceptional

06 Jul 2026

Alfred

Perfect!

Partner

10/10

Exceptional

05 Jul 2026

LADON

Very clean