Hotel Indigo Savannah Historic District

United States , Savannah - GA
SAVANNAH, 201 West Bay Street
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100 reviews shown

4/10

Poor

12 Jun 2026

Cori

Room was fine. Small for what we paid but it was clean. Staff checking in was rude, I’m glad we only stayed one night. I’ve never had attitude from staff like I did trying to check in. Checking out, the person at the counter didn’t speak to us.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Andrea

Nice room, great shower, very convenient walking distance to River Street and most of the historic district. Valet parking was well done and well worth it, but no porter service for your luggage. Keep in mind it's an old building; one of the old elevators quit working while we were there. Overall, it was a great choice for our visit and I would stay there again.

Friends

4/10

Poor

12 Jun 2026

Daniel

I arrived at the property late Friday evening and was disappointed to find that the entire bedroom area of my room had no working lights. Maintenance was responsive and did their best to help, but because the hotel was fully booked, I couldn't be moved to another room. They ended up running long extension cords so I could plug in my CPAP machine overnight.

The room itself was not very clean, and the furniture appeared overdue for a deep cleaning and general upkeep. While the staff and assistant manager were friendly, professional, and genuinely tried to resolve the issues, the property as a whole seems to be in need of significant maintenance and renovation.

Another consideration is parking. Valet parking is $48 per night, and if you choose not to valet, you're left trying to navigate limited downtown street parking with various restrictions and time limits.

Unfortunately, despite the excellent efforts of the staff, the condition of the property did not meet expectations, and I would not choose to stay here again.

Partner

8/10

Excellent

11 Jun 2026

Sheelagh

I had a lovely stay at the Indigo. The hotel is very conveniently located within easy walking distance of the City Market, riverfront, historic district and many shops, pubs and restaurants.

The rooms are modern and spacious.

The staff is friendly and helpful.

The resort fee includes 2 tokens for drinks in the bar each night. The bar list for tokens was pretty substantial. Coffee and fruit was available each morning in the lobby. Free bottled water and coffee for the Keurig was provided in the rooms.

The WiFi was not good in my room, so I went to the lobby to work where it was much better.

My room was not serviced for the length of my stay (4 nights). I received fresh towels on the last afternoon after asking two days in a row.

I passed the housekeeping staff cleaning other rooms. They were always friendly, but maybe there were not enough of them on duty or they don’t clean everyday as a standard.

I would have given 5 stars if housekeeping was more consistent.

Nevertheless, I would happily stay there again.

Friends

8/10

Excellent

11 Jun 2026

Katrina

Location is fantastic. Staff was friendly. The rooms tho?? I've paid half the price for double the space. The rooms are tiny. Nice place but i wouldn't pick it first on our next trip to Savannah.

Partner

6/10

Pleasant

09 Jun 2026

Cindy

Front desk was helpful and friendly. But hotel needs a refresh.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Holly

The hotel was nice and clean. The bed was comfortable. Unfortunately the air conditioning unit was very loud and disrupted our sleep throughout the night.

Self

10/10

Exceptional

08 Jun 2026

Ciara

The front desk lady Marty who checked us in was amazing! She was very kind and informative. The room was clean and had no problems at all. Definitely will stay here again when traveling to Savannah!

Friends

4/10

Poor

08 Jun 2026

Ramon

The hotel is very well located. It is a beautiful building, but very poorly maintained. Cleanliness a problem throughout the property. Rooms very just Ok. I wouldn’t go back.

Self

8/10

Excellent

07 Jun 2026

michael

Nice hotel in a great location. I didn’t like the extra $25 resort fee and parking fee was expensive.

Mold at the bottom of the shower area was a turn off. Stair well areas needed paint and were very dirty. It does get noisy from the main street.

I would return and it was a pleasant stay.

Partner

6/10

Pleasant

07 Jun 2026

Teresa

My stay here was fine. I liked the fact that the hotel is located in the historic district of Savannah. Many restaurants and shops were within walking distance.

Family

10/10

Exceptional

07 Jun 2026

Rebecca

What a nice stay at a beautiful old hotel. Service was excellent. Loved the complementary welcome prosecco at the door at check-in and complimentary drink tokens at the bar as well as prompt response to text messages. The beds were comfortable and the room was clean and unique. We had the two level suite and loved it.

Family_with_children

10/10

Exceptional

07 Jun 2026

Catherine

Great location!! Great staff, wonderful valets!

10/10

Exceptional

07 Jun 2026

Rosa

Happy to see restaurant near lobby, and very comfortable bed & pillows

Partner

10/10

Exceptional

07 Jun 2026

Leanne

Very nice historic hotel very close to everything! Rooms could use a little updating but clean

Friends_and_family Family

4/10

Poor

06 Jun 2026

Kelsey

Before I get into the overwhelming negative experience of our stay at Hotel Indigo, I figured I would start with the positives. 1. The hotel is in one of the best locations in terms of walkability of the historic district and 2. I thought the room itself was decent.

NOW for the negatives and the main reasons I urge people to look elsewhere.
- Multiple times during our stay, the key cards just stopped working and we would have to go down to the front desk and have them fixed. I have never experienced that at a hotel, let alone more than once during a 4 night stay.
-The elevator is extremely slow. That wouldn't be the worst problem but combined with the issue of the key cards, its more than inconvenient. Want to take the stairs? That is only allowed on half of the stairs, not all of them. We were on the 3rd floor, towards the end of the hallway, farthest away from an elevator. There is a staircase on that end that is only marked \"Stairwell\". It is not locked. It does not say employees only. There is absolutely no indication that hotel guests cannot use those stairs. I took my children and I down those stairs, and apparently they lead out to the back area of the kitchen. We got yelled at by the kitchen staff and treated like we were dumb and didn't read the signs simply for going down the stairs
-I asked for sheets to be sent up for the pull out couch for the front desk lady to tell me I have to come get them myself. Remember you are charged a daily resort fee

10/10

Exceptional

06 Jun 2026

Jeremy

Everything was great. Staff did an awesome job!

Partner

10/10

Exceptional

05 Jun 2026

James

Nice stay, great value. Walk everywhere.

Self

10/10

Exceptional

04 Jun 2026

Jason

Clean room. Nice shower. Great location. Daily complimentary drinks appreciated. Free water and fresh fruits were nice.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Nancy

Room was small. Everything was damp. Shower very slippery. No complimentary breakfast. AC set at 75. Couldn’t adjust

Partner

4/10

Poor

02 Jun 2026

LAUREN

The outside looked nice, the inside was not quite the same. Only one working elevator at the time which left us waiting several times to get back to the room (while we had a ton of luggage).. and unfortunately watched staff use it while clients waited. The night time crew was not helpful in anyway shape or form, didn’t seem like he could be bothered and the little “mart” had nothing in it, no bottled water. Used the suggested site to retrieve my vehicle from valet and waiting 45 minutes before it finally arrived… after asking about it several times and watching countless people walk up to the valet stand and get theirs ahead of time (I was marked as 1st in line on the site). Room was super humid and quite dingy.

Partner

10/10

Exceptional

02 Jun 2026

Jason

Great place to stay. Close to everything

8/10

Excellent

01 Jun 2026

Kris

Staff were very helpful with our needs.

Partner

6/10

Pleasant

01 Jun 2026

Daniel

The room had a mildew smell, made her allergies go crazy to tie the entire time we were there. Valet was very uninterested in their jobs. Given their keys. Keys are just sit there on the counter for a long time after your car sitting for a long time. Period of time sitting there unlocked for the man of the cast of the room, the room should be clean and smell nice not smell like mildew every time the AC kicked on we started having sneezing fit.

Partner

8/10

Excellent

01 Jun 2026

Amy

Amazing location with a nice bar!

Partner

10/10

Exceptional

01 Jun 2026

Sara

We only stayed one night but it was in a perfect location and the staff was great. Nice clean room.

Partner

10/10

Exceptional

31 May 2026

lauren

We enjoyed our stay here- the pros: room was clean, bed was comfy, check in/out was easy.We were given free drink tokens which we didn't end up using, but it was nice. Breakfast was available in the lobby, however a little pricey for what we were given.

Cons: It was a little tricky getting what we needed from house keeping since the 2 we spoke to didn't speak English, but it was fine. Some of the valet guys
Seemed less than enthusiastic about assisting us and the elevators in the parking garage smelled like pee, Im not sure if homeless people camp out there or whatever.

Overall, despite those couple things we would stay here again. The location was great and we were able to walk everywhere we wanted to.

Friends_and_family Family

8/10

Excellent

31 May 2026

David

Nice hotel, friendly staff. Some areas look worn like carpets in halls on 5th floor. Room good but could be touched up with paint. Elevator #1 not working and slow elevators overall. Nice location.

Partner

10/10

Exceptional

30 May 2026

Danielle

Pleasant stay and convenient location.

Partner

10/10

Exceptional

30 May 2026

Agustin

Great location

Self

2/10

Poor

30 May 2026

John

3 times in 3 years. One of the elevators has never worked. Room was in disrepair.

Partner

10/10

Exceptional

30 May 2026

Robert

The hotel is super comfortable and centrally located to what you probably want to do if you’re I. Savannah! The staff is upper helpful and friendly and the place doesn’t punish your bank account like some of the competitors. I’ve stayed at Indigo Savannah probably 6 times and plan to do so next time I visit 😊

Friends

6/10

Pleasant

29 May 2026

Carl

Parking was over-priced, public garage next door as 50% less, no complimentary breakfast, tv not working

Family

8/10

Excellent

29 May 2026

Melissa

Ok hotel.

Partner

8/10

Excellent

29 May 2026

Gregory

Very clean room and breakfast is great

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Gregory

Nice and clean hotel. The staff are very kind and the food is delicious.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Gregg

Nice size suite with comfortable layout. Great location within walking distance to most attractions. Loved 2 complimentary drinks at the bar daily and bottled water.

Partner

8/10

Excellent

28 May 2026

john

Not a bad stay, but lobby smelled like urine every time we walked in and had to gather ice from multiple floors as machines were broken.

6/10

Pleasant

28 May 2026

Keri

It is hard to get to the front of the hotel And hardly any parking area to unload.
Check in was slow, only one elevator worked and it was not air conditioned.
It is in a good location to walk to River Street.

Partner

10/10

Exceptional

28 May 2026

Sarah

This was an amazing hotel with great access to River Street.

Friends

6/10

Pleasant

27 May 2026

Corey

Room was nice bathroom very very tiny room rate was average but 48.00 for parking was very expensive Breakfast prices also very outrageous. You want to spend the extra money on nice dinner. Wanted something quick and cheap and a bagel was $9.00. French toast &17.00. One of the two elevators was out of order the whole stay

Partner

10/10

Exceptional

27 May 2026

Jane

Hotel and staff were excellent! Very conveniently located and loved the overall stay!

Family

10/10

Exceptional

27 May 2026

Paul

Very nice hotel with helpful staff located in the heart of everything. Would stay again!

Partner

8/10

Excellent

27 May 2026

India

Good: the location, view frm our room

6/10

Pleasant

26 May 2026

Victor

Unfortunately, our stay at the Indigo was a bit disappointing. Our room was a king bedroom suite and the living room furniture was dirty and stained. The fixtures are rusted and not as clean as it should be. The location is great and the hotel was busy, but interestingly not sold out as many of the others on the strip were. Retro is the vibe and that's totally fine, but cleanliness needs to be a bigger priority. Rust is a not a great look either. This was probably one of the pricier stays during our 13 day road trip in comparison to some other major chains and for that it was disappointing.

Friends

8/10

Excellent

26 May 2026

Jennifer

The hotel is in the historic area so there are upgrades to the property but there are some changes that are underway.
The bar and kitchen area is nice and accommodating. The hotel gives drink tokens that is a nice touch. Bed and pillows were very comfortable. Would stay here again.

Family_with_children

4/10

Poor

26 May 2026

DANIEL

Nice property and good location. All was good until I tried to get a hold of a human to get a copy of my receipt that was not emailed to me. It really should not be this difficult to get a hold of someone. I am still waiting!

Partner

10/10

Exceptional

25 May 2026

KIRLY

Great location walkable a block from river street and Ellis Square. Staff was great property is nice only caveat was one elevator was under maintenance the whole stay. Other than that we enjoyed the complementary drinks as part of the rewards program.

Partner

2/10

Poor

25 May 2026

Kelly

Just really dirty. It smelled like dog pee as well.

Family_with_children

8/10

Excellent

25 May 2026

Shannon

Great Location

Family

6/10

Pleasant

24 May 2026

Nancy

Front desk staff were not at all friendly.
Water filter in lobby needed replacing.
Otherwise clean and very trendy hotel with a great location.

6/10

Pleasant

24 May 2026

Brenda

Very good location for walking
Bartender needed help
Some of the elevators did not work most of the time
Complaints handled promptly

Family

10/10

Exceptional

23 May 2026

Christina

Great, clean, good location to the area

6/10

Pleasant

23 May 2026

holly

Upon my arrival at night, I asked the valet if there was any other parking options, he repeatedly said we just offer valet. It is $48 per night. The manager apologized and offered to take off the resort fee.
The property was clean. The complimentary breakfast was coffee and the option of whole fruit, apple, banana, oranges.

Self

8/10

Excellent

23 May 2026

Kimyla

The staff were very friendly. The main lobby and bar area were comfortable and nicely decorated, but the room was very small compared to other Hotel Indigo hotels that I have visited before. The room was not as nice as other Hotel Indigo hotels.

Family

10/10

Exceptional

23 May 2026

Lacy

The room was very nice and clean and the bed was the most comfortable I have ever slept in and the pillows were nice to, me and everyone in my group didn’t wanna get out of the bed to check out it was so soft. The valet parking was nice and the guys were so great and got our car pretty fast at check out. It is in the best location right next to river street and it’s also close to congress street with the bars.

Friends

10/10

Exceptional

22 May 2026

Brittany

Staff

10/10

Exceptional

22 May 2026

David

Great hotel, right in the heart of Savannah. This is the second time we've stayed here, and we will return again if we're back in town. The restaurant is excellent both for breakfast and lunch/dinner, and the location couldn't be better for visiting the city.

Family_with_children

10/10

Exceptional

22 May 2026

Mary

Proximity to historic Savanna was excellent.

Partner

8/10

Excellent

22 May 2026

Steve

Excellent location. Staff was friendly & helpful. The only thing was the room & bathroom size was much smaller than we thought.

Family

10/10

Exceptional

22 May 2026

Anna

Staffing, Valet and Hotel Accommodations wonderful. The only downfall elevator was out of order, so there was one available instead of two. Which caused a wait and the alternatives staircase. I am a fan about getting steps in, other than that. Spot on location close to walking and adventuring downtown Savannah.

Friends

10/10

Exceptional

21 May 2026

tria

I stayed at Hotel Indigo for a conference. It is located right across the street from River St and about a 7 min walk to the ferry. On my first night, there was an issue with the AC making a loud banging noise. I notified them of it immediately but did let them know I'd prefer they come and look at it the next morning since it was pretty late. The next morning, I let them know again and when I returned, the concierge, Starla, told me they did look at it but she was unsure if it was fixed. She told me if it wasn't, then she would room change me. It wasn't and she did room change me. Aside from that AC on the initial night, my stay was great. The service at the restaurant and bar was also great. I would highly recommend this hotel and a special thank you to Starla for making my stay great!

Self

10/10

Exceptional

20 May 2026

Natasha

Rooms were clean and the free waters were great to have. The staff were also very friendly and helpful. We were given 2 complimentary drinks per day which was a cherry on top!

Family

2/10

Poor

20 May 2026

Becky

There was no breakfast offered outside of fruit and coffee, you had to buy a very over priced breakfast if you wanted to eat at the hotel. where some staff was nice others were less then

Partner

6/10

Pleasant

19 May 2026

Pat

We stayed for two nights. We would not stay here again mainly for reasons of convenience, cleanliness, and comfort.

Convenience: Great location, easy access to DOT trolley and River Street. That part was wonderful. Valet Parking at $48 was too much and I parked at a city garage three blocks east. Instead of $96 I paid total $31 for two days. I noticed that the valet service worked hard, but people were always waiting. I could have paid the high cost but it was too much, and so access to my car was limited.

Cleanliness: Bathroom was clean, towels were really nice, and the shower and soaps were very good. The room had crumbs from previous occupants, the floor was not clean (I reached a point where I wished I had house shoes). The couch was stained on two cushions. Not a minor stain either. The room was severely dated.

Comfort - The beds were not great, just OK. No place to rest in a two bedroom where we could watch TV and visit.

Bonus TIP! - We were offered a discounted upgrade to a \"two room\" suite with sitting area, two bedrooms, and other benefits. We took it but wished we had not. The second bedroom was a loft reached with very narrow spiral wrought iron stairs. There was no TV in the sitting area, which meant it was great for reading, but not for watching a little TV at the end of our day. We made the choice and own it, but we wished we'd known or asked better questions.

10/10

Exceptional

19 May 2026

Kirsten

Room was clean and were cleaned every day. Staff was nice, the valet could haven been nicer. They seemed like they didn’t want to be there. But overall the hotel is nice and the location was perfect to walk around and site see

Friends_and_family Family

6/10

Pleasant

18 May 2026

Joan

Undergoing renovations so the elevators were not all in service.

Friends

10/10

Exceptional

18 May 2026

Erin

Great hotel and location for visiting historic downtown Savannah!

Friends

2/10

Poor

17 May 2026

Phillip

THE HOTEL IS TERRIBLE..400 DOLLARS FOR ONE NIGHT.ONE OF TWO ELEVATORS WAS DOWN.THE HOTEL IS SPLIT IN TWO SECTIONS SO IF YOU GOT ON THE WORKING ELEVATOR,IT ONLY TOOK YOU TO ONE SECTION OF THE HOTEL.YOU HAVE TO REROUTE BACK TO THE MAIN FLOOR WALK AROUND TO THE OTHER SIDE OF THE HOTEL TO GET TO THE ROOM
NO ONE EXPLAINED THIS AT CHECK IN.THE PHONE DiD NOT WORK IN THE ROOM.VALET PARKING WAS COMPLETELY CHAOTIC.THE BELL SERVICE WAS NONEXISTANT.YOU WAIT FOR A CART ,THEY ONLY HAD TWO AND THEN YOU HAD TO LOAD THE CART AND TAKE IT DOWN TO THE VALET DESK ,THEN WAIT 20 MINUTES FOR YOUR AUTOMOBILE .THE ONLY THING GOING FOR THIS HOTEL IS THE LOCATION.THE HALLWAYS WERE DINGY,THE ROOM SMALL..THE STAFF WAS NOT HELPFUL AND THE MAN AT THE DESK DURING CHECK IN WAS RUDE..MANAGEMENT NEEDS TO COMPLETELY RETHINK THIS PLACE.I'M SURE I AM NOT THE ONLY DISSATISFIED CUSTOMER.A LADY ON THE ELEVATOR STATED SHE COULD NOT GET ANY INFORMATION ABOUT THIS PROPERTY SO THEY STAYED ONE NIGHT AND CHECKED OUT ,VERY DISSATISFIED. TOP DOWN ,THIS PLACE IS RUN WITH AN \"I DONT CARE ATTITUDE.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Steve M.

Breakfast and dinner were superb! Martin and Chef were very professional and the meals were off the charts. Fantastic food! Cleanliness was mostly OK but missing several items and spots on floor were blood! Couch in LR was very uncomfortable but OK. I would stay again just for the food!

Partner

6/10

Pleasant

17 May 2026

Irving

Did not have the $28 breakfast per person. Dinner service did not look like a good choice as no one sat in the dining area. The valet parking according the Expedia website was supposed to be $28 but at the hotel was $48. Bad location due to construction adjacent to the Indigo.

Partner

10/10

Exceptional

17 May 2026

Pennica

The room was very clean and the staff was very helpful

Family

6/10

Pleasant

17 May 2026

Nelli

The location was ok and convenient near the riverside . The place may be used some updates.

Partner

10/10

Exceptional

17 May 2026

Candice

I literally can’t express how fabulous this

10/10

Exceptional

16 May 2026

Abraham

Great place to stay when on Savannah

Partner

4/10

Poor

16 May 2026

Ineka

I did not like the fact that every morning when I went downstairs for the buffet we were being told that the food was done and the restaurant staff is rude and not helpful. They had attitudes towards us for no reason and were having side conversations and laughing instead of assisting us and we ended up having all our meals outside of the restaurant due to the rudeness.

Family_with_children

10/10

Exceptional

16 May 2026

Laura

Tisha made our experience amazing!

Family

10/10

Exceptional

16 May 2026

Nanda

Enjoyed our stay, great location

Friends

10/10

Exceptional

16 May 2026

Joseph D

Staff was amazing! Property was very clean, nice bar. Great location!

2/10

Poor

16 May 2026

Jana

I made a reservation for a room with two queen beds. When I showed up, I was told no rooms with two queen beds were available. The gentleman at the desk said he would work with hotels.com to get a refund. I was assured twice by him that he would do that. I left and found another hotel.
No refund. When I contacted hotels.com and r plain Ed what happened, they called the hotel and were told I was a no show and refused to refund the money. How unfortunate they are so untruthful.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Patrick

We enjoyed the historical look of the hotel. The area around the hotel was very convenient to access. Loved Savannah. Thanks.

Family

10/10

Exceptional

15 May 2026

Rizwan

All good

Self

6/10

Pleasant

14 May 2026

vineet

Staff was apathetic, always on their cell phones. Room had trash on ac from previous guest. Payed for upgraded room, that just ment a room on a higher floor. Valet parking only for $48. No self parking.

Family

10/10

Exceptional

14 May 2026

Julie

It was absolutely wonderful! The staff was very nice and accommodating, parking was great, the location was perfect and the room was awesome! The bathroom was a bit small, but worked out just fine. We would definitely stay here again!!

Friends_and_family Family

8/10

Excellent

13 May 2026

Rita

CLEAN ROOM, NEXT TO ICE MACHINE WAS A BIT NOISY OTHERWISE QUIET STAY. GREAT SHORT WALKING DISTANCES TO RESTAURANTS & SHOPPING.

Partner

10/10

Exceptional

13 May 2026

Mathew

We had a great stay

10/10

Exceptional

11 May 2026

Jacob

10/10

Exceptional

10 May 2026

Mark

Everything was above my expectations

Partner

4/10

Poor

10 May 2026

Meghan

We were there for less than 16 hours and were charged a $75 pet fee. I booked a standard, single bed room and was given a double bed room making it extremely difficult with our dog. The hotel looks run down and the elevator situation is scary. The front desk staff did not have a very hospitable demeanor. Very dismissive. I would not recommend this hotel when staying in Savannah.

Pet

8/10

Excellent

10 May 2026

Tiffany

Clean excellent location

10/10

Exceptional

10 May 2026

Vonek

The young lady on Second and the older lady from first were amazing and the valet staff a lighskin curly guy and tall blk guy were top tier .

10/10