Name: Towneplace Suites Shreveport-Bossier City
Address: Gould Drive 1009, Bossier City, 71111, US

10/10

Exceptional

26 Jul 2026

Tony L

Nice and clean rooms, the surrounding area inside and out with restaurants within walking distance.

10/10

Exceptional

22 Jul 2026

Barbara

Hotel appeared to be in the middle of renovations and none of the ice machines were hooked up. The breakfast did not look appealing at all.

6/10

Pleasant

14 Jul 2026

June

Hotel staff was very friendly and helpful. The hotel itself needs updated and revamped.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

april

Rumors clean staff is great nice

10/10

Exceptional

10 Jul 2026

Maurice

Clean room, good breakfast and staff was very nice👍

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Kevin

We have stayed at this property many times over the last several years, this was not the best experience we have had. While the front staff was friendly and kind, there were several issues. First we woke up with no hot water and needed to be moved. The new room we were moved too was poorly renovated. There was paint on the floor in the bathroom, the kitchen table was wobbly, the bedroom doors could not be shut all the way or you would get stuck in them as they were so tight, the TV in the second bedroom did not work and we needed to call maintenance for that, the pool never opened on time the entire stay. We had to go ask every time for the pool to be unlocked, and then they needed to clean it which took one day over 2 hours and the next day an hour and a half (6 night stay). It was summer time, and hot with several kids just waiting to get in the pool. There was trash and dirty diapers left around the pool area. The breakfast area was clean and the food was good. I am hoping this was just an off week for them and it will get back to normal.

Family_with_children

10/10

Exceptional

21 Jun 2026

brian

The hotel staff was very friendly and helpful. .

Partner

4/10

Poor

19 Jun 2026

Debbie

The door to our room would not open and we had to get assistance. They sent maintenance to repair it and it was better but absolutely not a smooth operation. The bathroom door would not close and definitely could not be locked. On our second day the elevator was broken. Don't read \"Marriott\" and think this might be an ok place. It is in serious need of repair and updating.

Partner

6/10

Pleasant

05 Jun 2026

Daniel

Fine for the most part. The bed was way too hard for our taste so we didn’t get much sleep.

I found out the next day that if we would have shown our room key card at Texas Roadhouse we would have gotten 20% off. That should have been mentioned at check-in. That cost us $27.

Family

10/10

Exceptional

23 May 2026

Kimberly

A little noisy but otherwise GREAT. There’s a Texas Roadhouse right in front of the hotel so that was convenient. Staff were phenomenal!
Right off 1-25. Way better than a regular hotel. Didn’t make it up in time for breakfast but it smelled good. I felt very safe , would return in a heartbeat. Very clean, comfortable bed.

Self

10/10

Exceptional

19 May 2026

Cara

The lady working the breakfast this morning was so kind and helpful. my daughter and I have a gluten allergy and could not eat the biscuit breakfast sandwiches that were out. She went and found quiche for us. She was so kind. Also, the property is very clean. The room was spotless. The staff overall were just completely welcoming and helpful. Thank you

Family

10/10

Exceptional

18 May 2026

Jennifer

Every single employee was smiling and very helpful and nice. Did not matter time of day or what they were doing they were smiling and joyful and just HAPPY!

Family

10/10

Exceptional

23 Apr 2026

Keelan

The state itself was excellent. The room was very nice clean and very appropriate and I really appreciate the staff in their hospitality. We came at a time when they were doing remodeling/construction but we could not tell other than what we saw tomorrow. It was overall a good experience and I highly recommend this hotel.

Friends_and_family Family

2/10

Poor

20 Apr 2026

Chastity Reba

I was ready to leave. The air conditioner didnt work. Our room stayed around 75 the whole night. I wet rags and put all over me. To top it off... the suite i booked for my family wasnt held. So my kids were down the hall from me. So on top of a hot miserable night i couldn't sleep due to worrying about my minor kids. I will never visit another one of these properties.

Family_with_children

10/10

Exceptional

19 Apr 2026

Linda

As soon as we walked in the lady on night shift made us feel very welcome. On my travels, I finally got my king size bed at this hotel. When we walked into the room we noticed right off the full kitchen with dishes included. We wished we had found something like this in Fort Worth, Texas the few days we were there. Free parking as well. We were very pleased and pleasantly surprised.

Partner

10/10

Exceptional

18 Apr 2026

Michelle

Very nice and professional staff also great room

Friends_and_family Family

8/10

Excellent

16 Apr 2026

SUSAN

Great front desk ladies! Evenings & Mornings! The newly renovated rooms are so nice! Still had some construction to go & that blocked A LOT of parking spaces & had to park @ next door hotel & prayed we weren’t towed! Overall, definitely stay there again!

Partner

10/10

Exceptional

12 Apr 2026

Cornelia

This property was very clean nice workers I enjoyed it

10/10

Exceptional

30 Mar 2026

Chalon

Clean spacious room and the staff was super friendly

10/10

Exceptional

29 Mar 2026

Kathryn

The room was great, very clean and had been remodeled. Air conditioning was very good.

Friends_and_family Family

2/10

Poor

27 Mar 2026

Labria

Rooms not clean and discovered bedbugs crawling on me.

Business

6/10

Pleasant

22 Mar 2026

kimberly

The whole place smelled like weed. Breakfast coffee was probably the worst I’ve ever had. Bed was comfortable but walls are paper thin and you can hear every door that opens and closes down your hall. Our bathroom door don’t fit right and I thought I was stuck in the bathroom. Overpriced for what you get but staff was very nice.

Partner

4/10

Poor

20 Mar 2026

Amanda

Kitchen stove broken. Had ants on the counters. Door locks were messed up. Looked nothing like the internet picture

Family_with_children

2/10

Poor

17 Feb 2026

Jason

Charged me twice , room was awful and air didn’t work.
Breakfast was absolutely horrible !!

Partner

10/10

Exceptional

02 Feb 2026

Donel

Yes it was clean and the staff was Great

Leisure Family

8/10

Excellent

02 Jan 2026

Vesta

Staff was courteous. Nice breakfast with many options. Pleased with the stay.

4/10

Poor

30 Nov 2025

Branon

Room had mold or just really dirty in the bathroom. Did not have couch but 2 chairs for kiddo to lay on like advertised. Breakfast was bare minimum, and no dining room as typed sign said under renovations. Front desk staff on phone very loud with whatever they were
listening to/watching.

10/10

Exceptional

28 Nov 2025

Danielle

Great stay! Comfortable and clean.

Leisure Family

10/10

Exceptional

22 Nov 2025

Dexter

Yes

Leisure Partner

4/10

Poor

06 Nov 2025

Monty

Staff was pleasant ; especially the lady handling the Breakfast station! Mechanical issues; Door stuck; Television had no guide, A.C. Unit in Bedroom rattled, toilet needs maintance check.Plus side Room was very clean , Temperature of A.C .wonderful, hotel just needs updating

2/10

Poor

24 Oct 2025

Robin

The rooms are not as advertised!! We rented a queen room with pull out sofa. NONE of the rooms had sofas. After a LONG wait, they needed up giving us a 2 bedroom with a “pull out sofa” That room only had a small sofa that did NOT pull out. The ceiling had had a previous leak, so Sheetrock was falling down all over the table and floor. The tub would not drain at all. The sheets were covered in Sheetrock dust. When my son got up in the morning, his clothes and face was white. Terrible experience. I told the staff the next morning, and they offered nothing. Would never recommend staying here!!

10/10

Exceptional

27 Sep 2025

Stacey

This was a very clean hotel. Every staff person we encountered was very, very friendly. It was an easy off and on the highway and was surrounded by great places to eat. We will definitely stay here again as we have friends in the area.

Leisure Partner

2/10

Poor

26 Sep 2025

Micheala

My A/C in my room did not work at all. It was so hot in my room I had to open the window. My shower curtain had mildew on it. The first time I opened the closet door the handle came off and i wasn’t being rough with the door knob. I’m also very certain that they gave me the wrong room.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Nathaniel

When I first arrive, it was a young man that checked me in. I did not get his name, but he was very professional.

The next morning, when I went down to breakfast, it was a young lady. (I know she work on Tuesday and was off on Wednesday). I called her to breakfast lady) I did not get her name, but she was very friendly and made me feel so welcome. Yes, just because of these two staff members, I will return in the future.

Only one issue the shower control did not work properly.

2/10

Poor

31 Aug 2025

Bart

My room smelled like mold

Leisure Partner

6/10

Pleasant

31 Jul 2025

Anita

The towels were not clean in the bathroom... once we saw this we spent little time in the room. Couch was not a pullout... However the stafd was Top Teir.

Business_and_leisure

8/10

Excellent

02 Jul 2025

Amanda

Shower was terrible- water did not get hot enough and low pressure. Bed was hard

Partner

4/10

Poor

29 Jun 2025

waynetta

The room smelled and it was stuffy. The a/c wasn’t getting cool like it should and the water pressure wasn’t that good.

Leisure Family

6/10

Pleasant

21 Jun 2025

Clark

The air conditioning only cooled the room to 78°. There were tiny ant like bugs in the room. No ice machines available because they were all broken. The staff was very nice.

Leisure Family

6/10

Pleasant

19 Jun 2025

Candice

Room was clean and staff was friendly.

Leisure Pet

10/10

Exceptional

18 Jun 2025

Jacob

So thankful to the whole staff for being so friendly and welcoming, but specifically ms Laura & ms Brenda. They went over the top to make us feel important and even brought my son a popsicle at breakfast. I don’t think we’ve ever stayed at a hotel where everyone was so nice and friendly.

Business Family_with_children

10/10

Exceptional

09 Jun 2025

Ava

I loved the friendly interaction with staff and the helpfulness attitude. The cleanliness of facility was good but it would be great with more attention to details and repair.

Leisure Family

8/10

Excellent

29 May 2025

Brooke

Staff was abundantly friendly and helpful. The accessibility room was meh.

Leisure Self

10/10

Exceptional

27 May 2025

Jason

We liked the st

2/10

Poor

19 May 2025

Melissa

Hot

The place was nice just the room was way too hot that’s all everything good, nice people and very welcoming. :)

Partner

8/10

Excellent

17 May 2025

CINDY

Found a hair in my bed when I turned down bedsheets and left hair on bathroom vanity in clear view. Called front desk and was given all new bed sheets -- I just slept on top of bed with blanket - did not change sheets. And was told to speak with front desk when checking out. Upon doing so, I was offered Mariott points but was told that was all that employees could do. I'm not a Mariott member so guess I'll try to speak to manager in next few days to request monetary compensation........very disappointed.

Leisure Self

6/10

Pleasant

05 May 2025

Fran

Disappointing

Very basic. Fridge, coffee pot etc cheap and old. Disappointing for a Marriot, not worth the money. Won't return.

Partner

10/10

Exceptional

26 Apr 2025

Ashley

Everything was great!!

Partner

8/10

Excellent

02 Apr 2025

Sharon

Fantastic service! Our window was stuck slightly open but we didn’t complain about as it didn’t bother us too much. Staff were so nice we didn’t feel like complaining lol

Leisure Partner

8/10

Excellent

10 Mar 2025

Rosa

Staff was amazing

Business Family

10/10

Exceptional

30 Jan 2025

Ashley

Everything was great!

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Monica

Hotel staff was extremely nice. The hotel was under construction and the room I originally reserved was unavailable. But the staff was nice and gave me discount.

Leisure Family_with_children

8/10

Excellent

27 Jan 2025

rikki

The staff makes the stay!

Property is dated and needs paint and new appliances. The bedding and pillows are great. The beds are HARD. The area is a bit sketchy but turbed out ok. The people were excellent and breakfast provided is outstanding!

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Pat

All the staff was super nice and helpful. Room was very nice. Did not care much for the breakfast. We would stay there again.

Leisure

10/10

Exceptional

19 Jan 2025

Darby

It was very nice and clean with friendly staff

Leisure Pet

8/10

Excellent

09 Jan 2025

Lawrence

So so area. Renovating and it needs it.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Denise

It was awesome! The front desk employees were outstanding. All employees were so nice!

Friends_and_family Family

6/10

Pleasant

04 Jan 2025

Kelly

The hotel needs refurbishing. The staff were very friendly and attentive but it was loud, and the area was a little sketchy. The room layout was good for our group, but the price was a little high for the product.

Leisure Family

6/10

Pleasant

30 Dec 2024

Amy

Property has/is being remodeled but still not in great condition. Bathroom door wouldn't close, suitcase could not go in bedroom due to size, lots of mold. Definitely repairs needed, not just fresh paint over the issues

Staff is wonderful always

Leisure Family

10/10

Exceptional

29 Dec 2024

Antonio

Everything was lovely

Leisure Family

4/10

Poor

24 Dec 2024

Verified traveler

No.

Try to charge me twice for the room. An unpublished $75 per fee (La Quinta is free).

10/10

Exceptional

19 Dec 2024

Natasha

Friendly

It was a very short stay, but was worth it. Nice , clean and friendly place.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Tina

Pleasant

It’s under renovation but it was still a very pleasant place to stay. The staff was very friendly and helpful. Good location.

Friends_and_family Family

6/10

Pleasant

02 Dec 2024

Mary

The staff was amazing. If i asked i received.
But thats the thing, i had to ask. Noone came to change trash or make beds. Or take dirty towels and replace.
The room was clean except under and behind and in the harder to reach places.
Other than that, no bugs, breakfast, and quiet!

Leisure Family_with_children

8/10

Excellent

01 Dec 2024

Amanda

Totally great for overnight stopping through, but not as great as a lot of the other Marriott properties I've been to. I'd still recommend it though! I especially loved the full fridge to store my cooler stuff!

8/10

Excellent

24 Nov 2024

Michelle

This is an older property but the beds are comfortable and clean and the staff are so friendly. There wasn't a lot to their continental breakfast: quiche, sausage, toast, cereal, yogurt, and oatmeal. I will say however that they had an amazing amount of toppings available for the oatmeal and yogurt. There was also fresh coffee, tea bags, hot water and all the fixings. We only stayed for a night but because each room is a suite you could always cook up your own meals if you're staying longer. Our door stuck pretty bad so I had to put my shoulder into it to open it but my husband could open it ok. All in all I think it's a good place, especially if you plan on staying for a while.

Leisure Partner

10/10

Exceptional

23 Nov 2024

Amanda

This was a perfect spot on the way through town for our family! I really appreciated the full fridge/freezer for all our cooler stuff! Breakfast in the morning was delicious. Beds were comfy and everything was clean.

Leisure Family

10/10

Exceptional

18 Nov 2024

Susan

Our stay was delightful. The staff was very friendly and helpful. The room was clean and comfortably airconditioned.
The free morning breakfast was outstanding!

Friends_and_family Family

10/10

Exceptional

11 Nov 2024

JOHN

Staff was amazing the place needs to be restored tho

Leisure Family

6/10

Pleasant

27 Oct 2024

anthony

Our room was clean but very old (e.g. dripping shower head, heavily rusted door hinges, just old in general).

But, all of hotel staff were very very friendly and helpful!!

Friends_and_family Family

2/10

Poor

19 Oct 2024

Keri

When I went to check in the facility Maintenace man handed me my key because front desk manager wasn’t onsite. He told me he was only handing out keys. I didn’t sign anything and I requested for a cancellation once the front desk manager finally showed up. The hotel doesn’t match the online pictures. The place look like it has turned into a long stay MOTEL. I didn't stay And asked for a refund and the manager was extremely rude to me when I told her I felt unsafe.

Leisure Self

10/10

Exceptional

13 Oct 2024

Aaron

I would definitely recommend this hotel. The staff was very nice and knowledgeable about area with recommendations that we took. Which end up being a very nice & enjoyable evening out for my wife & i 🙂

Leisure Partner

10/10

Exceptional

26 Sep 2024

Robert

..

4/10

Poor

15 Sep 2024

Taylor

Staff was very friendly. Cleanliness of the room & bathroom were disappointing.

Leisure Partner

10/10

Exceptional

01 Sep 2024

CAROLINE

It was fine. Very friendly staff and comfortable beds. The property was clean and rooms were clean, but there was a musty smell, which is to be expected in Louisiana.
It is a bit older property, That being said, it had well stocked kitchens, big rooms, and a breakfast and coffee bar.

Friends_and_family Family

10/10

Exceptional

25 Aug 2024

Bridgett

The staff was great😊

8/10

Excellent

30 Jul 2024

Consuelo

I found used false lashes in the bed.

Leisure Family

10/10

Exceptional

23 Jul 2024

Jennifer

The staff were very friendly and kind. The hotel was very clean and the breakfast was good.

Leisure Family

8/10

Excellent

14 Jul 2024

Salvador

3 day stay

Had no issues checking in or out. Good breakfast. Friendly staff. Nice workout room with dumbell weights and good equipment. Will stay again if in area.

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

Daniel

Great room with a very courteous staff! Really liked the room layout and fully functional kitchenette!

Leisure Family_with_children

10/10

Exceptional

09 Jul 2024

Johnathan

Amazing

Very welcoming, friendly and helpful to help with things to do in the area. A waffle maker would be superb for breakfast!

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Janet C

The staff was very nice and friendly. They did great taking care of me during my stay.

Leisure Self

10/10

Exceptional

21 Jun 2024

Jessica

Definitely one of my favorite hotels for this area.

Leisure Partner

8/10

Excellent

14 Jun 2024

Verified traveler

Air in our room don’t work well and the room has a terrible smell but other than that was a good place to stay

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

Karen

Comfortable

Friends_and_family Family

2/10

Poor

31 May 2024

Tara

Canceled my reservation with no notice.

Never in my life have I showed up to a hotel reservation only to be told it was cancelled because it was overbooked until this trip. After arriving at 11pm with 2 tired kids and some confusion from the staff, they booked me for a one night stay at another hotel even though I had pre-paid for a 3 night stay. I did get my money back from hotels.com but that was the most ridiculous experience I’ve ever had with a pre-booked pre-paid hotel.

Friends_and_family Family

10/10

Exceptional

16 May 2024

Lindsey

Friendly staff, nice room!

Check in was great... very friendly staff! The room was a great size, perfect to both relax and work. Had a very nice kitchenette, and wonderful hot water with the shower!

Business

6/10

Pleasant

12 May 2024

Wade

Hotel is dated and our AC didn’t really work.

10/10

Exceptional

21 Apr 2024

Paula

I’m good

Leisure Partner

6/10

Pleasant

14 Apr 2024

Addison

Just an average hotel. The breakfast options were decent but nothing amazing. The room was clean and well stocked

Leisure Partner

10/10

Exceptional

30 Mar 2024

James

Room was extremely great and very spacious.

Leisure Partner

10/10

Exceptional

19 Mar 2024

Mark

Great experience

Leisure Family

4/10

Poor

05 Mar 2024

Daniel

They were overbooked. I did not get to stay.

10/10

Exceptional

04 Mar 2024

Alice

Right next door is Texas Roadhouse. Other restaurants are close by also. Dining area was very nice with a good continental breakfast.

Leisure Partner

6/10

Pleasant

03 Mar 2024

Crystal

Our fire alarm went off for no reason in the middle of the night waking everyone near our room.

Leisure Family

10/10

Exceptional

01 Mar 2024

Landon

Easy to get in and out

Leisure Friends

10/10

Exceptional

02 Feb 2024

Wanda

Everything was fine

Leisure Family

8/10

Excellent

09 Jan 2024

Jonathan

Nice but repairs needed

Amenities were great and the staff were friendly. The room needed repairs, torn carpet and light falling off the wall in the kitchen.

Partner

2/10

Poor

30 Dec 2023

Lori

We checked in on Thursday afternoon and I left my husband to go see my daughter in the hospital. While my husband was in the room napping someone used a key and entered our room. When I went to the front desk they said it wasn’t true. My husband was a cop for 30 years and had no reason to lie. They didn’t care. I told them I was leaving the property immediately and they refused Expedia’s request for any refund, and charged me both nights. This hotel is not safe, and the first thing you see at the desk is their multi-screen security cameras. They said nothing has ever happened like this before so therefore it didn’t happen. We decided to stay elsewhere and I’m a little surprised a hotel would be so unconcerned about a guest safety issue. Would never allow anyone I know to stay there. Be careful!

Leisure Partner

10/10

Exceptional

24 Nov 2023

Jackie

It was nice

Leisure Family