Name: Holiday Inn Downtown Shreveport
Address: 102 Lake Street, Shreveport, 71101, US

2/10

Poor

03 Aug 2026

Shanique

We had ants in the bed lots of them then go to the bathroom and roaches when to them they would give money back or another room don’t go here at all

10/10

Exceptional

03 Aug 2026

Nakia

Nice place to stay. I just didn’t like the conjoined doors and you can hear everything. It could have been a little cleaner.

4/10

Poor

30 Jul 2026

brantrel

don’t give deposits back

2/10

Poor

30 Jul 2026

Andrew

It is July in Louisiana and the pool was closed, which was one of the only reasons that we booked the hotel. We had a suite the hairdryer didn’t work in the room. The water in the toilet was running constantly, and the water in the kitchenette didn’t work on the cold side, so completely disappointed with the experience.

8/10

Excellent

27 Jul 2026

Brenda

Our room had a weird smell in it, like wet carpet, kinda mildewy

2/10

Poor

23 Jul 2026

Tres

We walked in the room and the chair was stained, the toilet wouldn’t work. The smell of weed was stuck in the elevator on the way up. Walked in the room, turned around with our bags and left. Went and gave the key back to the hotel lobby manager and asked if he’d gotten a call from yall about a refund on a cancellation. He had not at the time. The hotel staff was very kind but the pictures in the Expedia app were very deceiving. It was “clean” but the door between the rooms didn’t look like the dead bolt was working and that is concerning for a family of 3 girls and a dad. We left and hope to recieve a refund of some sort but not expecting it.

6/10

Pleasant

23 Jul 2026

Raymond

The bed was very comfortable, but the room had a slight musky smell upon entering.

2/10

Poor

21 Jul 2026

kiya

The front staff incorrectly put us in a double bed room when I had prepaid for a standard king room. he began to chastise me for signing his printout and that this was the problem and not the fact that he made a mistake. I began to emphasize that I was a diabetic and that my sugar levels were low and that I needed to get into a room with a sense of urgency so that I can take my meds and lay down. he then began to indicate that I needed to watch my attitudes because he can put me out. What? I am a Licensed Mental Health Professional and I proceeded to caution him of his unprofessional behavior going any further. He then began to solicit opinions about me from my husband, all while he could've just fixed his mistake and gotten me into the room a paid for.. I didn't deserve this and I want disciplinarian action taken!

2/10

Poor

13 Jul 2026

Janet

I liked that the hotel was close to the highway.

Not only was our room very dirty, it smelled dirty and disgusting. The carpet was very old, stained and extremely dirty. The dust/dirt on the furniture have been built up for quite sometime. It seemed the room had not been cleaned for months.

Strangely, when I sat down on the dirty chair, I felt like the room was vibrating. Our room was close to the train line and it seemed trains ran all night long. Accordingly, we were unable to get a good night’s sleep in the lumpy old bed.

The restaurant was dirty and the breakfast was inedible.

I would not recommend this hotel to my worst enemy.

Partner

8/10

Excellent

09 Jul 2026

Debroh

The room was clean and welcoming. I wish they would be more upfront about breakfast not being included upon check in. We did have the breakfast buffet and it was good.

Partner

8/10

Excellent

07 Jul 2026

Erika

Great staff but room was not the cleanest.

Family_with_children

6/10

Pleasant

05 Jul 2026

Meshell

Th property is old and needs renovations/updating. The room was lacking a refrigerator and microwave. Also, there wasn't a chair in the room. on the plus side, the staff was very accommodating and did their best to fulfill our request.

Friends

10/10

Exceptional

28 Jun 2026

Baldomero

One of the best services over all .
Great customer service . Big thanks to the lady at front desk your service was awesome.

Business

10/10

Exceptional

22 Jun 2026

Kiwanis

The room was very clean and the staff was amazing

Family_with_children

4/10

Poor

22 Jun 2026

Alicia

Let me start by saying that the staff was amazing.. this review is ONLY regarding the property and what Holiday Inn could be better at..
- arival an check in was a breeze..no issues no wait and the staff that was at the desk was friendly and helpful.
- our room was 337 and when we walked in the room wasn't cleaned. The sheets were stripped from the bed but it wasn't prepped for the next gues. We went back to the front desk and informed them and without question gave us another room and comped us 2 free breakfasts.
- arrived at rm 227 and saw that the AC cover was sitting on top on the unit like it had just been serviced. Room felt damp and cold. This rm was a double bed. 1 of the beds could have easily fell apart if some sat on it or decided to \"jump into bed\".. needles to say my husband and I left early and gave the coupon for the free breakfasts back to the front desk..
-the owners of this establishment could really benefit from reading and listening to the review and come up with a plan to renovate and upgrade those rooms... Shoot with what they are charging and a 20hr stay it could be done I'm sure...

Partner

6/10

Pleasant

21 Jun 2026

Karmen

Need extra help at the front desk.

Family

8/10

Excellent

21 Jun 2026

Karmen

Clean rooms

Family

6/10

Pleasant

20 Jun 2026

Lewis

An older hotel that looks as if it's been recently renovated somewhat, but some of the renovations are either not complete or weren't done very well. AC in room was plenty cool, but when it reached the set point and went off, it came back on really loudly. There was a spot on the wall under the AC that looked as if it had been wet but not repaired. Some of the electrical outlets were bigger than our plugs on our cellphone chargers & other items--the plugs fit very loosely in the outlets. The toilet paper holder in the bathroom seemed as if it would fall out of the wall at any minute. On the door (inside the room) just above the uppermost lock, there was a spot that had been painted in a darker color--not sure what used to be there, but it looked nasty.

Besides this, the food at the bar was really good that evening for supper--chicken wings and a chicken salad. Well done and tasty. This meal cost $27 but was worth it! The breakfast in the morning was going to cost an additional $30 for the 2 of us--plus an extra charge for pancakes. There was no continental breakfast included, so we ate somewhere else.

While this may not be the place we stay on our next visit to Shreveport, we were very appreciative of and wanted to brag on the people who work there--from the front desk, to maintenance (who helped determine why the TV wouldn't work--batteries were in the remote backwards!), to the bar--everyone was extremely helpful and so very nice.

Friends_and_family Family

2/10

Poor

19 Jun 2026

Tapas

Terrible property. Water leak. Wet carpet. Smelling corridor

Self

8/10

Excellent

19 Jun 2026

Jessica

Staff was very friendly and helpful

Family_with_children

6/10

Pleasant

13 Jun 2026

Candess

The bed was very clean. No bugs in room. Door does lock. Fridge and microwave present however did not verify if it works. However the shower was moldy, and the noise coming off of the highway is very loud. The room is spacious but dated. Works great for a few hours of sleep. Never mind the sign in the lobby lol 😂. Basically says “stay your own risk”.

Family

8/10

Excellent

12 Jun 2026

Phillip

great location

Family

6/10

Pleasant

12 Jun 2026

Raphael

1st room assigned had not been cleaned... 2nd room was better but a dresser drawer would not stay closed and there was no hot water that evening.... tried again in the morning and thete was, but we should have had hot water all the time... probably will look for a different hotel in the future.... also, traffic and train noise , but that is due to location

Partner

4/10

Poor

09 Jun 2026

Tiberiu

The staff were distracted by watching a sitcom show.

Self

10/10

Exceptional

07 Jun 2026

Brittany

Na I enjoyed my stay

4/10

Poor

07 Jun 2026

Damian

The receptionist was very rude when it came to the check-in

Friends

6/10

Pleasant

02 Jun 2026

Paula

The carpet was old rooms didn’t smell real good but no toilet paper is in the bathroom. It’s a lady up front. Sheila almost look like she was doing everything herself. she was working on 6/2/26 and was very pleasant and helpful she should probably be working days and running that place

Family_with_children

4/10

Poor

25 May 2026

Samantha

Not worth nightly rate ,almost no parking. Hotel is outdated, hallways and carpet have bad smell , restrooms are very small.

Family_with_children

8/10

Excellent

25 May 2026

Sanay

N/A

Self

2/10

Poor

21 May 2026

angelina

FOR THE MONEY I PAID I FEEL I NEED TO WARN OTHERS.
1. THIS HOTEL LOOKS DECENT HOWEVER THERE WERE HOMELESS PEOPLE OUTSIDE
2. I GOT A ROOM WITH DOUBLE BEDS. ONE BED WAS NOT PROPERLY SECURED I SAT DOWN ON THE EDGE OF THE BED TO TAKE OFF MY SHOES AND IT NEARLY FLIPPED ME INTO THE FLOOR, WENT TO USE THE PHONE TO CALL FRONT DESK AND THE PHONE DIDNT WORK EITHER.
3. ICE MACHINE ON FLOOR WASNT WORKING
4. THE TUB WAS GROSS THAT I WENT TO DOLLAR TREE TO BUY COMET SPRAY AND SPRAYED THE SHOWER HEAD AND THERE WAS BROWN GUNK COMING OFF AND THE TUB DRAIN WAS BROWN IT WAS DISGUSTING.
5.THE HALLWAY SMELLED LIKE SOMEONES DIRTY UNDERWEARS AND SOCKS
6. FRONT DESK WAS ON HIS PHONE WHILE WE WERE THERE TRYING TO PAY FOR OUR DRINKS. NEXT DAY THE WOMEN AT THE FRONT DESK DIDNT EVEN GREET YOU OR ANYTHING IT WAS LIKE A STARE DOWN AND A HALF SMILE
BREAKFAST U HAD TO PAY FOR
PARKING IS A DISASTER ESPECIALLY FOR BIG VEHICLES

THE BEST THING WAS THAT THE AC DID WORK GREAT

BUT THIS WAS THE WORST EXPERIENCE EVER THAT I CHECKED OUT EARLY AND WENT TO STAY AT HORSESHOE CASINO.

I DO NO

Friends_and_family Family

2/10

Poor

18 May 2026

Marcus

When I got there I had to change rooms 3 times. In the first room there was a red stain in the sheets. Then was put in another room were the shower was not giving out any pressure for the water, and finally I was put in another room and it was smaller than the room that I originally paid for and to top it all off. The shower didn't have water to start with. Next the toilet paper dispenser was barely hanging on, and it was cramped in the room. I will never go back to that hotel again!

Partner

8/10

Excellent

18 May 2026

Tracy

Beds were very comfortable..Customer service was great..

Partner

8/10

Excellent

17 May 2026

Josephine

The light bulbs in the lamps would not work.

6/10

Pleasant

17 May 2026

Marcus

Didn't eat breakfast.but I would most definitely stay again.just to a joint room next to me.. overall it was good

Partner

6/10

Pleasant

14 May 2026

Stacey

The manager and assistant manager were super helpful and friendly. The cleaning crews worked hard to keep everything clean.
The room was spacious, but the carpet was very worn and everything was outdated. The bathroom was in serious need of an upgrade.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Larry

Older hotel but saved me a lot of money over staying at the casino. The shuttle driver took us over to the casino in 2 minutes and the staff at the front was very nice and helpful. The bed was comfortable and the pool was nice.

Partner

2/10

Poor

04 May 2026

Christie

Upon arrival, I inspected the room and ultimately decided not to stay. The floor had a strong, unpleasant odor, and the overall cleanliness and condition of the property did not meet reasonable expectations.

As I was traveling with my 5-year-old, I did not feel comfortable remaining on the premises and chose to secure accommodations elsewhere. Based on my experience, the property appears to be in need of significant cleaning and maintenance/renovation.

I travel frequently and, unfortunately, this was one of the most disappointing experiences I’ve encountered. I will be following up with management regarding a refund.

Family_with_children

2/10

Poor

26 Apr 2026

Alan

Do Not Stay at this hotel!!! This is the dirtiest hotel I’ve ever stayed. The facility is run down and houses Shreveports homeless. Holiday Inn needs to tear down the building or take their name off the facility.

Partner

10/10

Exceptional

24 Apr 2026

Diane

We didn’t use the amenities but everything was great! Front counter guy Alberto(?) was extremely nice and helpful. It’s nice to go into a place and they will actually talk to you a bit!! Just friendly!

Partner

6/10

Pleasant

20 Apr 2026

Karl

The TV in my first room didn’t work.

Self

6/10

Pleasant

15 Apr 2026

Sharah

The check-in staff was very kind, everything else was disappointing. All towels had holes in them, the furniture was mixed matched. All the \"fixed\" places on the walls wete very obvious. Definitely needs to be updated.

Self

6/10

Pleasant

14 Apr 2026

Darby

Room was clean but missing basic amenities. breakfast not included. staff was very friendly and helpful

Partner

2/10

Poor

14 Apr 2026

Lindsey

I checked into the hotel on Friday, April 10, 2026, as I was in town for an athletic competition in the area on April 11. Upon entering the room, there was an immediate and strong musty odor. Within less than 30 minutes of being in the room, my daughter had a roach crawl across her foot. We killed it and flushed it, but were understandably very disturbed.
I went to the front desk shortly after (approximately 5:00–5:30 PM) to ask whether another room was available. Before I could fully explain the situation, the older gentleman working the front desk abruptly cut me off and stated that the hotel was fully booked for the night. His tone was dismissive and rude.
Because we were tired, needed food, and had a competition to prepare for the next morning, we returned to the room. Within about an hour, another large roach crawled up the wall. At that point, I packed our belongings and returned to the front desk.
I was again met by the same front desk employee, who was extremely rude and made me feel as though I was being unreasonable for not wanting to stay in a roach-infested room. I showed him a photo of the roach on the wall prior to killing it (which I still have), yet his demeanor suggested that I was the problem rather than acknowledging a legitimate pest issue.

Friends

2/10

Poor

13 Apr 2026

kim

Disgusting

Partner

6/10

Pleasant

11 Apr 2026

Brenda

Breakfast was not worth the price. Eggs super wet sausage super salty biscuits were hard. Not a good selection of food either

Family_with_children

10/10

Exceptional

11 Apr 2026

Monna

Breakfast was awesome!!

2/10

Poor

08 Apr 2026

Ronald

They make you pay for breakfast. The manager was rude and unprofessional

4/10

Poor

06 Apr 2026

Karla

Will never stay here again and I don’t recommend anyone else to stay here. This hotel needs to be shut down or completely remodeled. Shuttles not available everyday even though they said it would be available. Parking was awful with very tight spaces. Overall hotel just in a bad location

8/10

Excellent

01 Apr 2026

Anita

Too busy for me. Staff friendly.

Self

4/10

Poor

01 Apr 2026

Erin

The staff was wonderful but that is about it for this property. The bathroom, upon checking in, was as if it had never been cleaned. The shower was not clean, towels had dirty hand prints on them, and the room was full of dust.

Partner

6/10

Pleasant

27 Mar 2026

James

Didn’t have breakfast, parking was fine.

Self

8/10

Excellent

22 Mar 2026

Malinda

Just stayed overnight. Property was clean and so was the rooms. They have a restaurant and a bar. Only problem i had was parking. If you drive a decent size truck you may have problems maneuvering in the parking lot. They do have a parking garage but depending on when you get there that is also hard to move around in if you drive a big vehicle.

Partner

6/10

Pleasant

21 Mar 2026

Caitlin

Trains went right next to our room all night which made it hard to sleep.

Marcus and the rest of the front desk staff were awesome!!!!

Friends_and_family Family

2/10

Poor

20 Mar 2026

Jennifer

I believe all the reviews are from different Holiday Inn’s. The one I stayed at (downtown Shreveport) was very unclean, hair in the sheets, dirty carpet. We won’t stay here again.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Alexis

I frequently visit Shreveport and this is the only hotel I stay in. The staff is wonderful and so are the rooms. It is comfortable and also has a bar/restaurant.

4/10

Poor

16 Mar 2026

Victoria

Took forever to get checked in 3 employees at yhe counter but only 1 guest was being checked in at a time. Then were told the shuttle would take up to the casino and bring us back for free but after waiting 45 min on shuttle that never showed up we just drovw ourself. The ice machine on every flood was broken.We could only get 2 channels on the television the whole time we were there.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Shintaqua

Loved it here

Partner

10/10

Exceptional

15 Mar 2026

Sterling

Really enjoyed my stay

Partner

6/10

Pleasant

11 Mar 2026

Jeremiah

If you're just passing through and looking for a place to lay your head, this spot is great, but if you're exploring the area, this is not the place. The staff was nice, room was nice too. The area is kind of sketchy.

Self

4/10

Poor

08 Mar 2026

Courtney

Staff was so friendly. Parking is awful. The shower handle broke off so we had to change rooms.

Family_with_children

4/10

Poor

08 Mar 2026

Stacey

The staff was very friendly and the hotel lobby was nice, the rooms not so much. The AC did not work in the first room we were given so we were moved to the very end of the hall to a room with a nonworking toilet. Maintenance came and fixed it. The bathroom toilet also had brown water stains. Housekeeping never came to clean our room. We had to go to the front desk to get towels for the next day since housekeeping never came. Another guest was also at the front desk to get towels and made the statement \"I guess housekeeping is off this weekend\" as his room had not been cleaned either. Also, the noise from the train was a huge disturbance.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Brian

Hotel carpet was dirty and my room pillows smelled like cigarettes.

Business

2/10

Poor

02 Mar 2026

joe

Worst hotel experience ever. Cut my leg on something sharp protruding from the bed frame. Called the front desk, complete lack of concern not even an apology. Went to my free breakfast the next morning woman looks on a sheet and says I don't get the free breakfast. Have to go back upstairs and find my trip package to prove that I do indeed get the free breakfast. All hours of the night there were lots of very noisy people in the hallway. Terrible experience

Partner

2/10

Poor

27 Feb 2026

HORACE

it was not clean at all i should not even stay there

8/10

Excellent

27 Feb 2026

MARCIA

The staff were amazing! Wish the parking was better but overall everything was great.

6/10

Pleasant

23 Feb 2026

robert

We were put in a room right next to the railroad trains ran all night could not sleep well
Microwave in the room did not work. Could not get to any movie channels on the TV. Could not Bluetooth my phone to the TV in order to get some programs to watch

4/10

Poor

22 Feb 2026

Samuel

Was given room at check in

2/10

Poor

21 Feb 2026

Jerica

Didn't get key to my room because didn't have a actual bank only prepaid cards and the woman and young man was talking amongst each other for a while before helping me.

6/10

Pleasant

16 Feb 2026

Renee

It was okay. Staff were nice. Place was fairly quiet. The mattress and room furniture was old and squished uneven. The sink faucet was wobbly on the sink. The tub had a weird patch over what I assume was old deterioration rather than being replaced. This was supposed to be a king suite. Its seen better days for sure. I wont be staying at Holiday Inn again.

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2026

Shell

Yes

2/10

Poor

13 Feb 2026

Jakendrick

Hotel is very outdated! Toliets seat was hanging off the rim of the toliet. I do not recommend anyone to stay here, cigarette smoke throughout the hotel was just horrible.

Leisure Family_with_children

4/10

Poor

11 Feb 2026

Troy

I booked this property with the premise that breakfast was free. When I went to eat that morning they told me there was no free breakfast and that I needed to pay for it. I don't know why this happened but I was very angry. I would have never booked this hotel without a free breakfast.

6/10

Pleasant

06 Feb 2026

Ben

Room was nice and everything was relatively clean… Although it’s rather obvious they don’t attend to the rooms as thoroughly as they should. Upon opening the fridge in our room we discovered old food and drinks from the former guest. Kinda gross, it was fish… Besides that, the staff was very friendly.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Bertha

Rooms was spotless and the staff was sooo nice

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

Karthik

Room needs some TLC. Air Conditioner broken and aking a racket all night. Shower / Faucet not working properly. Coffee machine out. Breakfast very spartan.
Room was clean though showing its age.

Business

6/10

Pleasant

18 Jan 2026

Zachery

At first our room key didn’t work once we did get into the room the bed wasn’t made and looked like some had just left. Got into the new room and it was ok but they had some issues with the WiFi. And trouble ordering food on the room. The hotel itself it’s kinda run down.

Leisure Family

6/10

Pleasant

17 Jan 2026

Claudia Rivera

The room was in good condition but very old, there was a lot of dust and spider webs, did not shower, it looked gross,
I will not stay here again

Business Self

4/10

Poor

11 Jan 2026

Greta

The staff was genuinely wonderful & very helpful. However, the hotel is so poorly maintained and the room so incredibly dirty that it’s surprising Holiday Inn keeps its name on this location.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Alexis

When we first arrived the room we had smelled like smoke and the carpet and chair wasn’t cleaned. They changed our room. In our new room when I woke up the next morning it was an ant crawling by my head. I wanted to leave then but my boyfriend said we was leaving in the morning . They changed our room for the 3rd time & there was no problem after that but it was just not cleaned overall . Needs more sanitation.

Leisure Family_with_children

2/10

Poor

04 Jan 2026

dorothea

We were moved three times. The last room they had to bring a refrigerator and microwave in. The job in the shower came off when we tried to shower and we also found a roach in the room. Despite these issues, i was advised i would receive a discounted rate which they lied about that. This was my second time staying here and i will NEVER book holiday inn again!

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Tammy

Hmm uh

10/10

Exceptional

26 Dec 2025

Latasha

Nice; clean rooms

Leisure

10/10

Exceptional

24 Dec 2025

Cain

Room was perfect!

4/10

Poor

20 Dec 2025

Shawn

Room looked very dated compared to the photos and was in rougher shape than other rooms in the same hotel when I stayed before. No water pressure in the shower and the floors were dirty.

6/10

Pleasant

18 Dec 2025

Nyles

The room was extremely outdated and it was confusing trying to find the room if it is at the end of the hall, a

4/10

Poor

14 Dec 2025

Keneisha

Bed very hard and pillows too soft no kind of support at al and the coffee maker in the room wasn’t working but the staff are great

Family

2/10

Poor

08 Dec 2025

Teonna

Room was slightly dirty tub, furniture, and smell of the room. The shower wasnt working matenance was called. He stated that it would take him 30-60 minutes to chane the shower head. He said we can get another room. We had an event to attend to in an hour. The desk didnt have another room. We kept the room with the broken shower and the wayer filled up in the tub. The water drainage wasnt working properly. It wasn't a good experience.

Leisure Family

6/10

Pleasant

07 Dec 2025

Laura

Staff were nice and location was perfect. However, the room was dark and cramped and the carpet was disgusting. The TV didn’t seem to have regular stations. It needed a log in to use it and the remote needed batteries.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Maria

Room wss great condition. Gromt staff welcoming

Leisure

2/10

Poor

22 Nov 2025

Abby

Staff was nice. Breakfast was good. Room (on first floor)was disgusting. Carpet was damp, sticky and smelled the old wet closed in space. Ceiling with yellow stains covering. Walls with buckled areas and brown stains. Shower did not drain. Bed was comfortable. Just overall a dirty disgusting feel to the room. Getting to the room required going thru a narrow hallway with multiple sharp turns. It appeared as if it was not for guests. Gym had nice set of dumbbells various weights with a nice bench and good selection of cardio equipment. There is a cable machine that is not in proper working condition. Closest ice machine was on 3rd floor and did not work. Ice machine on 4th floor worked well.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Cameron

Excellent

Self

2/10

Poor

16 Nov 2025

Kelley

Hotel experience was horrible, the rooms have mildew and carpet was soiled.

Partner

4/10

Poor

14 Nov 2025

Tashia

The hotel was out of date and the bathroom was not clean upon our arrival

Self

10/10

Exceptional

09 Nov 2025

Ashley

Great service. Bar 10/10 Breakfast Buffett 10/10

4/10

Poor

06 Nov 2025

Jody

Floor was filthy smelled like mold and pee

Business

10/10

Exceptional

01 Nov 2025

Keyona

Friendly staff

Partner

4/10

Poor

29 Oct 2025

Jennifer G

Nice staff. Old building

Family

8/10

Excellent

27 Oct 2025

David

Parking lot very tight to park…steep inclined

2/10

Poor

26 Oct 2025

Jackie

couldn’t make it

8/10

Excellent

23 Oct 2025

Lydia M.

Over all, we had a good stay in our first floor suite. I’ll just suggest that you make sure to bring your own toiletries. 1 bar of soap and bottle of lotion will only last for one person if you lucky 2 days. Other than that it was a good stay.

Leisure Family