Name: Bally’S Shreveport Casino & Hotel
Address: 451 Clyde Fant Pkwy, Shreveport, 71101, US

8/10

Excellent

01 Aug 2026

Keith

Excellent place to stay.

2/10

Poor

31 Jul 2026

DebraSue

Mold in room!! Then got moved to another room and mold in that room also and the smell was freakin nasty

4/10

Poor

30 Jul 2026

Steven

Room had bad musty smell. Carpet and linen felt wet.

6/10

Pleasant

29 Jul 2026

Trisha

Checking in & getting help with our key not working was terrible. Only 1 to 2 people working the front desk. Not enough towels, no room service, no tv remote.

10/10

Exceptional

28 Jul 2026

James

Everything!!!

6/10

Pleasant

26 Jul 2026

Tonya

The room had a mildew, wet, sour smell. The corners of the room were full of dust and dirt. The shower had mildew all around the base of the shower.

4/10

Poor

26 Jul 2026

andre

The sports bar for dinner was terrible we’ve stayed there about 4 times on our way to New Orleans. That was our last time 7/5 we will definitely find somewhere else on our way to New Orleans from Oklahoma. Service was terrible and everyone the wait was over an hour and the food wasn’t very good

10/10

Exceptional

25 Jul 2026

Matthew

Experience was good. This was a last-minute decision. The price was right so I decided to stay at Bally’s overall good experience

4/10

Poor

23 Jul 2026

Mike

The room was filthy and was not cleaned the entire three days we stayed there. The pillows and bed sheets were stained. We had two bath towels and two hand towels that were not renewed until we called and asked for more. The area in front of the air conditioner was wet. On the positive side, it was quiet on our floor and all of the amenities worked.
We went to eat at the Sportsman's Paradise on the first night and waited over forty minutes for our order to arrive even though there seemed to be ample staff. Another table that had been waiting for a while called for the supervisor and manager since they had been waiting for so long. When the food did arrive, it was hot and tasted good.

2/10

Poor

22 Jul 2026

Qwoy

Floor had so many bleach spots, sheets had a few stains on it, floor was dirty, room service never came to clean the room nor replace new towels or toilet paper. The staff were super friendly but then cleanliness was not good at all.

2/10

Poor

22 Jul 2026

Debra

Room 704 was disgustingly filthy. The carpet was stained and nasty. The bathroom shower was moldy. The inside on the coffee maker was moldy. The wallpaper was peeling and not one of the 3 phones in the room were working or had any buttons. This unfortunately was our only option after leaving the hospital so late.
Never again!!

8/10

Excellent

20 Jul 2026

Melvin

Room clean casino excellence

Self

2/10

Poor

18 Jul 2026

Cyndi

Rooms are not what they are described or pictured on website. My bed only had a sheet, bathtub was falling apart, gum and brown liquid was all over floor, about 2” dirt and dust along the baseboards and other trimming around room and ice box had a foul smell. Outside my door was trash and walking down the hallways it’s so much nasty stuff on the doors and walls. The house keeping even came to my first room and couldn’t believe it was left like it was unclean.

I complained to the front desk and was given another room but it wasn’t any better. I was staying two nights and was told I would get a refund for my 2nd night if I chose to leave. I left and was still charged full price.

You don’t have a direct number to call to get any help. Everyone you do talk too you get transferred and then an automated message to leave a message.

Expedia is trying to follow up for me but they too are having issues getting through to someone and hopefully the right thing is done.

Parking is horrible across the street in a parking garage with no cross walks on a major road where cars are driving fast.

Self

10/10

Exceptional

18 Jul 2026

Adrian

Everything was fantastic

Partner

10/10

Exceptional

17 Jul 2026

Kaprice

Awesome and Professional.

Partner

6/10

Pleasant

17 Jul 2026

SHERRY

I like the parking convenience and Casino convenience. I was disappointed that our room wasn’t cleaned and no clean towels automatically given. We were told the rooms are cleaned until our stay, this is the first time that had happened to us. We asked for cleaned towels, waited two hours and had go back to the front desk to request them again. The extensions on the room phone didn’t work, we couldn’t contact front desk, housekeeping nor room service.

Partner

4/10

Poor

17 Jul 2026

Pat and Wayne

Room was dirty. Hole in carpet, telephone didn’t work, safe didn’t work, refrigerator was frozen, coffee pot was missing part, ice bucket had no lid, water pressure was low, $20.00 for burger and fries too high, no bath towels. Overall, hotel has deteriorated since Ballys took over. Employees are very nice. Housekeeping needs major changes!

Partner

10/10

Exceptional

16 Jul 2026

Brian

Great

10/10

Exceptional

16 Jul 2026

John

Great stay, thanks!

Self

6/10

Pleasant

13 Jul 2026

Wendell

The front desk person was very pleasant. Parking was great. The room was a great size but in need of a little more attention to cleaning. Surprisingly quiet for a casino hotel which was nice.
Visited the Sportsman Paradise restaurant on site. Food was good, but the staff not very attentive.

Casino was clean and staff pleasant.
Overall, decent and in a good location.

Partner

6/10

Pleasant

13 Jul 2026

Jason

Room was clean , hotel is rundown.

Partner

10/10

Exceptional

12 Jul 2026

Frances

The room was very nice. Very clean everywhere. Liked all the security and easy parking.

Partner

10/10

Exceptional

11 Jul 2026

JESSE

Will definitely be back again .

Partner

10/10

Exceptional

10 Jul 2026

Cynthia

Clean rooms and great staff.

Partner

2/10

Poor

10 Jul 2026

Dwone

The hotel was not clean, the carpet had a terrible odor in the hallways and lobby. Aries the rooms were dirty and not cleaned properly. The wallpaper was peeling from the walls. There was clumps of dust and hair in the corners hair in the floors hair around the commode the bidding had holes in it. The curtains were hanging partially from the windows. There were no phones in the rooms we had to call multiple times for towels. The lines were long. I have multiple photos to support everything that I am saying.

Business

10/10

Exceptional

10 Jul 2026

STEPHANIE

the hotel was short of staff in the restaurant and it was a conference in town

Friends

2/10

Poor

07 Jul 2026

Waynette

Restaurant very awful. Food took all day. When I ordered ribeye they came back and said they was out of steaks. They staff ate them all for lunch on their break. So I ordered country fried steak and mash potatoes. Potatoes was hard and not mashed but bitter to eat. Country fried steak was burnt and crumbled with I tried to cut it. Awful place to gamble. Do not do it

Partner

2/10

Poor

06 Jul 2026

CHRISTINE

The room nor bathroom was cleaned, and the shower water drippled all night. The smell of the room was awful, it smelled like meldew and mold and everything felt like it was wet. When I mention it to the front desk, she just said I'll let management know....

I'll never stay here again.....

Family_with_children

4/10

Poor

03 Jul 2026

Sherrita

The room wasn't as clean as I would like that tub had a stain on it and the floor had a clipped toe nail on the floor

Partner

8/10

Excellent

02 Jul 2026

Judith

Good. Very helpful staffing.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Lisa

Both of the development who helped us were amazing I believe the gentleman in the evening was named Cornelius and I didn’t catch the man’s name in the morning. But he had been there since the beginning of the hotel.

Partner

6/10

Pleasant

01 Jul 2026

Charles

Going down hill, low budget at best

10/10

Exceptional

01 Jul 2026

Joshua

My kids and I stayed 5 nights and we enjoyed it. It's an older hotel so there are some items that need addressing. When we got there some storms had come through and knocked the power out and the elevators were down for many hours so we had to hike up 9 flights of stairs 3 times and on the last time we decided to carry our luggage up to the room. The elevators never really seemed to work properly after that. But they were running. A handle on one of the shower doors was broke. My youngest daughter went to take a bath on the 3rd night and the handle for the hot water broke and wouldn't turn off so they moved us to a different room. No big deal. The toilet in the second room everytime you flushed would spray a little bit of water from under the tank. Other than that it was an enjoyable start especially considering the price. We would Def stay again. Friendly staff. Casino was popping. The restaurant there has pretty good food but a lil on the pricey side. The rooms were clean.

Family_with_children

2/10

Poor

01 Jul 2026

Karl

The hotel Rooms are soo unbelievably dirty, soo bad that they will haunt my dreams forever. One room had rice and meat on the floor and had obviously never been vacuumed. The second room smelled sooo strong like mold I could hardly breathe, the carpets were also soo unbelievably dirty where they met the walls and literally had visible scum in the corners.. The next morning I went to shower and the shower barely trickled out water and was obliviously broken previously and never fixed. The casino is not bad but the 3 reel slots I seen there were literally held together with scotch tape no joke…

Partner

2/10

Poor

01 Jul 2026

lindsey

The hotel Rooms are soo unbelievably dirty, soo bad that they will haunt my dreams forever. One room had rice and meat on the floor and had obviously never been vacuumed. The second room smelled sooo strong like mold I could hardly breathe, the carpets were also soo unbelievably dirty where they met the walls and literally had visible scum in the corners.. The next morning I went to shower and the shower barely trickled out water and was obliviously broken previously and never fixed. The casino is not bad but the 3 reel slots I seen there were literally held together with scotch tape no joke…

Partner

2/10

Poor

01 Jul 2026

Liana

Booked and paid in full for our room… got there after a 6 hour drive and they informed us that they had given our room away and there were none left. Didn’t offer help in finding another place to stay for the night and refused to discuss a refund because we had booked through Expedia. Reached out to Expedia to explain the situation… it has now been 5 days and we still have not received a resolution to our refund request. Highly disappointed in both Bally’s and Expedia.

8/10

Excellent

30 Jun 2026

Michael

Thanks.

Partner

4/10

Poor

30 Jun 2026

William

The place is run down. Rooms are run down. Escalators out of service. Elevators out of service.

6/10

Pleasant

29 Jun 2026

Teresa

The restaurant their on the first floor. Had a line told us it would be an hr wait but no one in there. Then stepped out side came back am she was setting people. Food choices was poor. My room the toilet set was broken. The casino is ok

Partner

8/10

Excellent

29 Jun 2026

Christopher

Great location. Great parking. The room I stayed in needed vacuuming and freshened up. The staff was very courteous and helpful.

Self

10/10

Exceptional

28 Jun 2026

Belinda

Slept really good and he had a great birthday

6/10

Pleasant

27 Jun 2026

W Yvonne

Needs more attention paid to cleanliness.

2/10

Poor

27 Jun 2026

gavin

Elevator was broken and somebody i had with me couldn't walk up stairs so had to go book a another hotel

Friends_and_family Family

4/10

Poor

26 Jun 2026

Stephen

The shower was like bathing using a squirt gun. Right outside of the property there are troves of homeless people. Property not safe to wonder in the evening. A few individuals attempted to \"scam\" me. I suggest staying across the bridge. I heard that there's a better police department on that side.

Self

10/10

Exceptional

26 Jun 2026

Suzanne

I truly had a nice experience at hotel. The staff was very friendly and they accommodated with my request for my 1 year old grandson. My room was very spacious and clean. The bathroom was amazing. My grandson enjoyed the big tub. I enjoyed the big shower. We slept very comfortable in the two queen size beds. The refrigerator was excellent for the babies food. We ordered food from Walk On and watched TV until we feel asleep

Family_with_children

10/10

Exceptional

25 Jun 2026

Julie

Bey nice casino and rooms were good.

Business

6/10

Pleasant

25 Jun 2026

Sandra

TV was not working , room needs maintenance and be clean better. The worker were nice .

Family_with_children

10/10

Exceptional

25 Jun 2026

Debra

The room was nice and clean with everything we asked for. I will definitely book another stay at the Bally Hotel

Family

6/10

Pleasant

24 Jun 2026

john

Checked in Sunday elevators were not working until Monday morning had to take stairs to 8th floor. Very difficult for older people but did not know what else to do since room was already booked.

Partner

2/10

Poor

24 Jun 2026

Verland

The elevator was out from 11am to 10pm on my stay. I was informed on check in that it was being worked on and should be back up. My room was on the 8th floor so I had to use the stairs which physically wiped me out. I was not able to enjoy the stay. The stairs well was dark with no lite was very scared something bad would occur had to stay in room sad

Self

2/10

Poor

22 Jun 2026

Jereme

Overrun by homeless people/beggars. Parking garage and front of hotel do not feel safe.

Business

8/10

Excellent

22 Jun 2026

Gloria

Night 2 of my stay, I was awakened by an emergency alarm at 0100 in the morning. No explanation followed to identify the emergency, no follow up to let you know it was safe, just 45 minutes of this loud alarm on and off.
Lost power shortly on day 3, leading to elevators not operating, was with 3 of them having people stuck in them. All day, and most of night with no elevator service. Stairways were opened, but lighting was sketchy

Self

6/10

Pleasant

22 Jun 2026

Laronda

The furniture in the sleeping area was old, dirty, and outdated. I wanted to sit somewhere other than the bed but the couch was not clean. The night stand near the bed did not close and I hit my arm on it twice getting on and out of bed. Other than this everything was fine.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

ladonna

Nice

Friends

10/10

Exceptional

21 Jun 2026

Karmen

Front desk staff was friendly.

Family

10/10

Exceptional

19 Jun 2026

Angela

The room was very neat and clean.

10/10

Exceptional

19 Jun 2026

Shunte

Our stay was amazing! Rooms were clean, restaurants were nice and food was great! Casino was nice. 😊

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Cynthia

Clean room and the staff was hospitable.

Partner

10/10

Exceptional

18 Jun 2026

Gary

Rooms are clean

Self

10/10

Exceptional

18 Jun 2026

Dwana

Really enjoyed my stay very nice clean environment

Self

10/10

Exceptional

18 Jun 2026

Abigail

The Staff was amazing. Great place!

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Shannon

So the staff here were SUPER helpful and very pleasant. Albeit we were just staying one night on our way through back home and I got a discounted rate online. BUT the room was SUPER old and worn out. The bathroom had serious mold issues around the shower frame and the floor of the shower looked like it hadn't been cleaned in months. I think it wasn't dirty it was just THAT old. There weren't enough towels in the room for more than 2 people even though it was a double queen room. The mattress was terrible. It is so old and broken down that you roll to the middle. I literally didn't sleep all night. Only 1 of the 3 restaurants was open on a Tuesday night and it was almost impossible to find coffee at 6am the next morning. I dunno...I was expecting a little more. It's just old and I don't think they've spent much inside the rooms over the years maintaining things. I don't think we'd ever go back even for a \"deal\".

Family

10/10

Exceptional

15 Jun 2026

Hugo

Awesome place to stay

Partner

10/10

Exceptional

15 Jun 2026

Jerry

Very good visit to this hotel. We were there for one night.

Partner

8/10

Excellent

14 Jun 2026

Lula

Room needs updating. Shower needs work. Water filled up inside shower. drainage issues. Restaurant needs better customer service and better serving time. Ordered my meal and it took over 30 minutes to get it and was not what I ordered. Had to speak with manager bc waitress didn't come back to let me know they were out of the food I selected but still charged me for it.. So he had to take it off and correct it. Beds slept very well and celebration room employees are the bomb! Suggestion : when having an event, please post how you book tables and pay for the events ahead of time..

Friends

6/10

Pleasant

13 Jun 2026

Roy

The property was clean and room was clean

Partner

10/10

Exceptional

12 Jun 2026

Anthony

Ballys is top notch in most areas. The only issue this trip was the 1am wake up call Tuesday morning. They came over the loud speaker to each room and announced an emergency and never came back to tell us what it was. It was so loud it was impossible to sleep through and with no explanation. I’d still love to know what was going on.

Partner

6/10

Pleasant

12 Jun 2026

Lauryn

The hotel needs to be remodeled very old , carpet has stains , the tub has stains , walls need to be cleaned.

Family_with_children

10/10

Exceptional

12 Jun 2026

Christina

Wonderful all around

2/10

Poor

12 Jun 2026

Messiah

When I checked in the hotel seemed to be pretty nice, it smelled good well maintained. Once I checked in I went up to my room. As soon as I gotten off the elevator I was hit with a scent that smelled like mold. I went in my room and it smelled really heavy on the mold side, room wasn’t clean. Trash wasn’t taken out, bed wasn’t properly aligned. I went down stairs to request a room change. When they did the second room had the same issue but not a heavy smell. I again brought it to the front desk attention, I was told that there’s nothing that can be done about that. So now I am forced to stay in a hotel that smells like mold. When I was in the restroom you can literally see the wall bubbling up and the wall paper coming up. Dark mold around the outside of the shower. I am completely dissatisfied with my stay, I paid for comfort not to be at risk of getting sick.

Partner

8/10

Excellent

11 Jun 2026

Steve

Overall, a good stay for 4-days. Clean establishment; pool area (excellent); must request room cleaning services (excellent),; no business center (staff was accommodating for my printing needs); staff was accommodating for all my requests. Noticed they did have some resort amenities that you expect.

Self

6/10

Pleasant

11 Jun 2026

ronald

Food was great

Partner

4/10

Poor

10 Jun 2026

Christy

It should not be a 4 star, it smelled, it was grungy and outdated. The mattresses were old but the pillows were nice and it wasn't dirty because of the cleaning staff, it was just wear and build up of God knows what. The alarm went off for a good while at 1am...so that was not pleasant.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Billy

The staff was very friendly and helpful. My room was clean but not immaculate. Everything worked fine in my room but it showed lots of wear. I do believe I got what I paid for and I am satisfied.

Self

2/10

Poor

08 Jun 2026

Samantha

The rooms smell weird (I had two rooms this visit and each one had an odor) there was mold in the showers (both rooms) in the first room there was a spider in the bed, the tv didn’t work, and the hall smelled like pot. The second room had a child next door who screamed for their mom all night (not sure if the mom was in there or not I told security but no one ever came up), we had two towels no rags or floor towel, the carpet was soooooooo gross I wore shoes the whole time, it smelled so bad, and we had stains on the pillow cases

Family

10/10

Exceptional

08 Jun 2026

Jacquelyn

Rooms were clean and staff was nice.

Partner

10/10

Exceptional

07 Jun 2026

kellie

We loved our stay!!!

Family_with_children

10/10

Exceptional

06 Jun 2026

Tommy

It was definitely a good experience and I would recommend it to anyone who wants to have a comfortable night out and a lil play time

Partner

10/10

Exceptional

06 Jun 2026

Richard

Very nice clean room. King bed. Awesome bathroom. Very helpful staff. Friendly. Casino staff helpful.

Pet

6/10

Pleasant

05 Jun 2026

dollie

They took 2hrs to bring a TV control the maids didn't bring fresh towels to our room

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Ebony

Ms Shirley was very helpful when navigating in the casino. Jordan, one of the card dealers, was very informative and helpful when playing Blackjack. These two provided exceptional service and deserve to be recognized.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Luci

The room was very stained on the carpet Wallpaper was tearing off . Lots of hair all over the flooring in the room. The room kind of grossed me out . Too many of the machines were not working in the casino. The staff at the front grill restaurant were great. I do not understand what a resort fee tax is and a resort fee that I was charged then I was charged a Bossier tax and then a Shreveport tax. What is the resort fee for because the people who walk in off the street do not have to pay a resort fee.

Friends_and_family Family

2/10

Poor

03 Jun 2026

Danielle

May 30-31, 2026. This trip was especially important because it was my father's 82nd birthday and our first visit to Louisiana. I booked Room 1125 for my husband and me and Room 1111 for my parents.

Upon entering our room, I found a cockroach in the shower. Later that evening, after returning from dinner and the casino, I noticed the room had not been properly cleaned. There was confetti throughout the room, debris and old tape attached to the ceiling, a banner near the curtains, and garbage under the bed.

The most disturbing issue occurred when I turned on the bathroom light and multiple cockroaches scattered across the sink area. I attempted to call the front desk, but neither the room phone nor the bathroom phone worked.

I immediately reported the issue downstairs and completed an incident report with security. The front desk employee did move us to another room and provided contact information for follow-up.

Since then, I have left messages and spoken with several employees, including Kaylee and Ms. Simone. What has disappointed me most is that despite speaking with multiple staff members, not one person has contacted me with a follow-up or offered a sincere apology. When I specifically mentioned the lack of apology, it was not acknowledged.

The only positive part of our stay was our waitress, Cara, at the café, who was professional and kind.

The unsanitary conditions, non-working phones, and lack of accountability have left me extremely disappointed.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Christina

Everyone was so friendly!

Partner

10/10

Exceptional

01 Jun 2026

Christina

While the room itself was nice, I was disappointed by the lack of information about the area and how to get around. It would have been helpful to have a welcome guide or itinerary in the room with details about local attractions, transportation options, restaurants, and other useful information for guests. Having those resources readily available would have made the stay much more enjoyable and convenient.

Partner

8/10

Excellent

01 Jun 2026

Taylor

The room was decently clean (found a pair of glasses next to the bed that weren’t ours), bathroom is wonderful!!!
The bed is so comfy!

Partner

6/10

Pleasant

31 May 2026

Kay

Front desk staff not attentive when guests walk up. They were visiting with each other . Did not seem particularly anxious to help anyone.

Self

10/10

Exceptional

31 May 2026

Spencer

Awesome

Family

8/10

Excellent

31 May 2026

Darryl

Ok stay

Family

4/10

Poor

30 May 2026

Richard

Staff and Paradise Cafe wonderful.
Our room did not have a working tv, faucet knob came off, dirty snd stained sheets, mildew on shower. Voiced my comments to staff and they understood. I plan to personally write to Bally staff in Rhode Island. Casino had a whole 3rd floor empty. I have gone to Bally casinos for over 50 yrs and won’t return until things change.

Partner

4/10

Poor

30 May 2026

JOSHUA

Room smelled like mold. Bed was uncomfortable. Furniture was falling apart. Wall paper was coming off the wall. The place just looked like there is a lack of up keep. Some of the staff were not helpful at all. The casino was nice. I probably won't go back.

Partner

4/10

Poor

29 May 2026

Jennifer

Front desk Staff was awesome. The room stank and the carpet was filthy.

8/10

Excellent

29 May 2026

Laura

Good

4/10

Poor

28 May 2026

John

The room was okay the cleaners didn’t clean the room and there was no WiFi in the hotel room I am quite disappointed with how the customer service was for the amount of money that was spent at the hotel

Partner

8/10

Excellent

27 May 2026

Angela

Very dated and took forever to get help in the Casino. Lady that checked us in was awesome!

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Pamela

Yes

Family

10/10

Exceptional

26 May 2026

larry

😀

10/10

Exceptional

26 May 2026

William

Always our choice while in Shreveport. Close to the events we go to. We like having the convenient parking garage, rooms are clean, staff is friendly.

Friends

8/10

Excellent

25 May 2026

Tiffany

N/A

6/10

Pleasant

25 May 2026

Reza

Not bad