Name: Hilton Shreveport
Address: 104 Market Street, Shreveport, 71101, US

10/10

Exceptional

25 Jul 2026

Jennifer

Everything was great, but we could not visit the pool because the water was dirty and cloudy.

4/10

Poor

07 Jul 2026

Momahmood

The bathtub was rusted, room was dusty, parking garage elevator was broken and apparently has been for a long time so you have to walk down the stairs if you need to park on the upper levels. Parts of the hotel did not have ventilation so there was no a/c blowing in the middle of summer .

Family_with_children

4/10

Poor

07 Jul 2026

Waynette

I stayed here. It’s nice on outside. But room had a weed smell. Carpet felt wet still. The first room we stayed in my shower didn’t work. The water did not come out. So they sent some kind of security that moved us to a different room up the hall. That room toilet handle was broke. I checked out after 1 day and valet was 20.00/a day. I was told I wouldn’t be charged at all because of my troubles. I looked at my card and was charged 2 days. My stay wasn’t good at this Hilton.,

Partner

10/10

Exceptional

06 Jul 2026

Myrtle

.

Family_with_children

10/10

Exceptional

05 Jul 2026

Leilanie

Great customer service and restaurant in the hotel was great , staff was friendly!

Family_with_children

6/10

Pleasant

05 Jul 2026

Gustavo

Checking in didn’t you smooth, I had to make 3 trips to my room and the key will not work, swimming pool in very poor condition, algy on the deck from a leak, doors on room are all scoff marks, this morning for breakfast I ask for a cup of coffee cream and sugar brought the coffee no cream or sugar after I wait for 10 minutes I ask again and she replied is going to be in a moment, the bar are were we were seated on 4 customers and no one at the tables, not busy at all!!!!!
GOT TIRED OF WAITING AND WE LET!!!!
Not a very good experience at all.

10/10

Exceptional

05 Jul 2026

Lashunda

Everything was great and Awesome!!!!!
They only thing it is that the elevator didn’t work
On the sky walk so you have to use the elevator to walk across street to get to the hotel which isn’t bad
I will stay here again

Family

4/10

Poor

01 Jul 2026

David

From the bell hop to the front desk and service staff, not a friendly or helpful person to be found. The restaurant staff were the exception. They get 5 stars.
Issues: No welcome to the Hilton as we unloaded our bags. We had to get the luggage trolley ourselves before the bellman thought enough to help. On the way out, zero help. We had no hot water in the morning. Took over an hour for the maintenance to come to our room. Not in the same class as Starwood or Hyatt.

Partner

10/10

Exceptional

27 Jun 2026

Curtis Marino

Everything was great, I enjoyed my stay

Partner

2/10

Poor

25 Jun 2026

Rodrigo

The first room i was given was dirty all towels used and trash bags everywhere.When i was switched to another room it smelled like mold the 3 room was ok but i had to keep moving my luggage.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Alicia

Excelente location

Family

6/10

Pleasant

22 Jun 2026

LaToya

The staff was nice & helpful in every way. When we checked on the entire 10th floor smelled disgusting and the toilet was non functional and dirty upon check in. Called front desk told them I will leave for a couple hours to get food and hopefully it will be fixed when we got back to determine if we would stay or not. Upon returning everything was fixed and fine. Food wasn't anything but tasteless ordered room service twice once for breakfast and once for half lunch half dinner. No seasoning and no salt or pepper offered. Pool was closed due to rain the end.

Partner

8/10

Excellent

22 Jun 2026

Marisha Nanette

The staff was friendly and attentive. My sister requested to change rooms because of an unpleasant odor in her assigned room and she was quickly given a new room.

Family

10/10

Exceptional

22 Jun 2026

Vincent

Everything was great!

Partner

4/10

Poor

21 Jun 2026

Mary

Both of the faucets in the bathroom were broken, and there was only scolding hot water.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Eric

Every thing was great except that they use low flush toilets and you had to flush 6 times instead of once. Staff and services were great !!

Family_with_children

6/10

Pleasant

20 Jun 2026

Esther

.

6/10

Pleasant

20 Jun 2026

Alejandra

The front guest staff was nice! The reasoning for low stars is we did park in the garage and we’re going to use the walkway to cross the street to not get wet in the rain but the elevators from that walkway to the hotel lobby wasn’t working so we had to load back up and cross the street. Also when we went into our room the room was not cleaned right and the fridge had left over food and drinks still in there from previous guest.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Richard

No bath towels. Oversight.

Self

10/10

Exceptional

18 Jun 2026

Sergio

Room was clean staff was great. Parking garage across the street was super dirty and so many pee stains. You could only imagine how it smelled.

Family_with_children

10/10

Exceptional

15 Jun 2026

Brittany

Amazing room

Self

8/10

Excellent

14 Jun 2026

KYLE

Excellent customer service.

Family

10/10

Exceptional

05 Jun 2026

Sheila Mae

Abigail was so helpful and so nice and pleasant!!

Self

2/10

Poor

05 Jun 2026

Jacqueline

Air conditioner unit went out. The hotel didn’t inform us or accommodate us. It was so hot w, we checked out early, and barely stayed in the room more than an hour. We still payed. A waste of my trip and money.

Partner

10/10

Exceptional

01 Jun 2026

Sonja

N/A

4/10

Poor

31 May 2026

Joy

This hotel was pretty steamy. Their air conditioning was probably cut down to a certain time which made it very muggy until the evening. The room appeared fine but the bathroom needed an upgrade. The shower appeared dirty and there was a lot of rusted areas making it hard to get comfortable. Also there were no bath towels in the room. The bed was super comfortable at first but after about 20 minutes of laying there we both started itching. I believe the detergent may have been too strong for our skin but there were no bed bugs… I checked. There was also some type of feathery substance periodically blowing out of the air vent. So because I barely slept due to the itching and the items mentioned, we will not return.

Partner

2/10

Poor

26 May 2026

Porsha

This was the worst Hilton experience I’ve ever encountered.
My family and I were traveling overnight, prior to booking this hotel I called to let them know what time I would be arriving and to see if I would be able to check in early. I was told yes, so I continued my booking. Just to arrive at 5 am and be told the room was given away and they no longer had any rooms available for me to get into, until 11am. Fortunately, another hotel was accommodating and allowed me to pay to stay there from 5am- 12pm.Went back to Hilton around noon to check in again. Was assigned a room on the 9th floor, got there and the room hadn’t been cleaned, linen was still on the floor. Walked back to front desk and was assigned a second room on the 10th floor. Well someone was already occupying that room and we walked in on them. Walked down again for the third time. Obviously frustrated at this time and explaining to the front desk what just happened. Instead of the guy at the front desk being understanding to our frustration. He chooses to argue with us.
Abigail, who was the most understanding and accommodating of them all. Finally assigned us a room that was actually ready. The shower took at least 10 minutes to actually get hot. We tried ordering room service using the QR code that was in the room, just to find out after paying and waiting for our order that their system didn’t work, and we needed to walk down for orders. Lastly valet broke my vehicle key.

Partner

6/10

Pleasant

25 May 2026

thomas

Rooms and hotel were OK. Proximity to the convention is great. Walk thru the lobby and into the convention center. Hotel needs a facelift. Room was clean but needed a refresh. Bathtub/shower definitely needed work. Rust stains in bathtub.

Family

2/10

Poor

24 May 2026

Dewonna

A former patron can to my room with a working key and came in my room I was assigned this room and she was assigned this room at another time. The front desk was no help with getting this person out of the room, it was very scary and invasive.

Family_with_children

2/10

Poor

24 May 2026

Judi

I will
Never stay here again! Rooms was hot and smelly! I had to be changed 3 times and still got worse everytime !!

Family_with_children

10/10

Exceptional

24 May 2026

JENNIFER

Room was very clean, staff was friendly and helpful, overall, a great experience.

Family

8/10

Excellent

22 May 2026

Tamisha

The staff and the bar were the best part of our stay. Each person was extremely helpful and courteous.

Family_with_children

10/10

Exceptional

17 May 2026

Evan

Very clean and very quiet rooms.

10/10

Exceptional

05 May 2026

SHIRLEY

Everything is great.

10/10

Exceptional

03 May 2026

Germe

The front desk staff was amazing

8/10

Excellent

02 May 2026

Kita

The restaurant should try serving handmade beef patties.

Family_with_children

10/10

Exceptional

29 Apr 2026

Ahnle

.

10/10

Exceptional

04 Apr 2026

Kristen

It was very nice for Shreveport. Lots of hostile homeless around, but the staff quickly chased the aggressive ones off property. Not much a hotel can do than that.

Family

6/10

Pleasant

04 Apr 2026

deana

Toilet was loose and rocked sitting, dust blew out of ac vent all over suitcase

Partner

4/10

Poor

01 Apr 2026

Erin

At check in, the front desk agent placed me in a 2nd floor room that was occupied by another guest. I entered the room and there was clothing and trash thrown everywhere. When I went back to the front desk, they switched me to a better view 7th floor room. A little annoying because if there was a nicer higher room available, why bother putting guest in less desirable rooms to begin with? Poor customer service in my opinion and I’m extremely glad I did not walk in on the other guest staying there.
The hallways were filthy with dirty scuff marks all over ever single room door and if someone tried kicking them in.
The lobby floors were sticky and gross, we could hear our feet sticking to the ground as we walked.
The on site restaurant River & Rye was essentially inedible. We ate here twice and both times my order was wrong and just truly awful food.
Overall, I was eager to leave the hotel within an hour of being there. There are not a lot of great options for hotels in Shreveport anyway, but I would just beware that while this may be one of the “better options” in the area, still may not be the most comfortable stay.

Business

4/10

Poor

30 Mar 2026

Kimberly

This isn't a luxury hotel

2/10

Poor

22 Mar 2026

Corresha

The second bed was dirty. The pool was suppose to be hot it wasn’t and I was lied to at checkin. The shower was not hot. The refrigerator in the room didn’t work. For the money that I paid to stay at this Hilton. I was highly disappointed.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Lauren

Clean great location

10/10

Exceptional

14 Mar 2026

Janet

Everything was great

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Adam

The Hiton offers premium accommodations with modern amenities, plush bedding, and convenient access to downtown Shreveport's attractions, making it the top choice for visitors. Avoid opting for subpar lodging options that lack comfort and security, as they can negatively impact your overall experience.

Self

4/10

Poor

08 Mar 2026

KIARA

Booked nonsmoking but I can tell the room had been smoked in.

8/10

Excellent

08 Mar 2026

Porche

Room was clean and staff was nice. Over all good experience.

Family_with_children

8/10

Excellent

15 Feb 2026

Zakary

The room was fine. The staff was fine.

10/10

Exceptional

08 Feb 2026

keith

I want to personally thank the entire staff at this Hilton for a wonderful stay.. from valet, front office , restaurant, housekeeping and so on. I am most impressed. Keep up the great work.

10/10

Exceptional

24 Jan 2026

Charles

Great

10/10

Exceptional

23 Jan 2026

ANGELIA

Excellent stay. Restaurant was great

4/10

Poor

21 Jan 2026

Wesley

Cold outside and No Hot Water
Bathroom Sink didn’t drain

Wouldn’t give discount or accommodate issues because I booked through Orbitz. I book through Orbitz all the time so very disappointed

Business

6/10

Pleasant

12 Jan 2026

Andrew

Beds were great and comfortable, which is a big reason to stay at a nice hotel, but for the money you spend you would expect everything else to be working properly. Shower faucet was not working correctly. Hot water spit out when you had it on cold and could not change the temperature. The toilet was barely flushing and we were scared to use it too much. The sink was gurgling and draining very slow, which makes me thing there's major plumbing issues. The outlets on the night stand were pushed out of the housing and not working. I spent a lot of money a few weeks ago at this hotel for two night. The first room they gave me stunk of sewage, but the next one was great. I knew what I was spending, so can't complain much. But this trip was not great and we were too tired to change rooms again. We were late checking in after being with a loved one in the hospital all day. I just think there are many pluming issues that need to be addressed and then this hotel can become great again.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Jerry

It was a pleasure

10/10

Exceptional

01 Jan 2026

Sonja

I did not eat breakfast.

Leisure Family

10/10

Exceptional

04 Dec 2025

Jadarius

Very clean room

8/10

Excellent

21 Nov 2025

Michael

Yes the room was nice and the service was excellent they make sure that your luggage got to your room and put up if you needed there help.

2/10

Poor

10 Nov 2025

Christopher

Air was not working staff said they fixed it

6/10

Pleasant

06 Nov 2025

Leti

Hotel is beautiful, employees nice, accessible Starbucks, parking very convenient across the street, dinner was great. Room #1 had no hot water. Moved to room #2 which had hot water but shower head shook when turned on and it sounded like a freight train was on the other side of the shower.

Leisure Family

10/10

Exceptional

31 Oct 2025

Aisha

GREAT STAFF..
EXCELLENT SERVICE..
BEAUTIFUL CLEAN HOTEL..
WILL RETURN IN THE FUTURE

Leisure Self

10/10

Exceptional

29 Oct 2025

Savarra

Yes

10/10

Exceptional

24 Oct 2025

Marie

The hotel was conveniently located to the wedding I was attending. Loved the availability of the shuttle. The driver and all the guys working valet were great. The restaurant in house was nice for a hearty breakfast. The restaurant employees were friendly, courteous and efficient. My interactions with the front desk were professional and friendly- room was very nice too! Great stay!

Leisure Self

10/10

Exceptional

21 Oct 2025

Dwayne

Great property-well, worth the investment located right downtown close to restaurants and everything

4/10

Poor

19 Oct 2025

Kelley

We had an issue with the AC in our room. It made this very loud sound every few minutes. The staff was very helpful and tried to repair it. They were very apologetic for the issue. But unfortunately it kept us up all night. We were able to sleep at all. Overall the staff was very nice and helpful. And the hotel is extremely clean and well maintained. It was just one of those situations. The maintenance issue couldn't be resolved. I would definitely stay there again. The staff is fantastic.

Leisure Family

2/10

Poor

14 Oct 2025

Jovonte

Arrive to the hotel to be told my room wasn’t ready yet but was accommodated with a free meal. When the room was ready everything was fine up until me and my family heard a loud backing noise. We do not know what it was but it was consistent and wouldn’t stop. I think it had something to do with the air being turned on. Beside that and getting the wrong food delivered to the room everything was fine.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Altagracia

I was there for a quick business trip. I found the hotel in Hotels.com and I was very pleased with the location, the room, the staff and very thing in the hotel. Wish my stay had been longer.

Business

10/10

Exceptional

14 Oct 2025

Nyal

Great

10/10

Exceptional

13 Oct 2025

Denise

Very good staff.
Excellent bar service.
Clean workout area.
Room was clean and wuiet.

Leisure Family

10/10

Exceptional

11 Oct 2025

Tiffany

Great place!

Business Self

10/10

Exceptional

05 Oct 2025

Curt

An excellent stay as before, Ahmad is very helpful and shares great stories with us. The bar and downstairs area is always a plus. 5 Stars

Partner

10/10

Exceptional

05 Oct 2025

Latasha

Very close to family, shopping, and casinos

Leisure Family

10/10

Exceptional

28 Sep 2025

La Shunda Morris D

Clean and fresh, great staff and ambiance. My first stay but going forward will be my stay of choice!!!!

Family

10/10

Exceptional

27 Sep 2025

Coy

Room great staff great. Homeless within a few blocks.

Leisure Family

8/10

Excellent

23 Sep 2025

Micheal

The only thing I thought needed improvement was the bed. It was just a little to stif for my taste. Other than that it was great! We really enjoyed the bar, restaurant and Starbucks that was onsite.

Leisure

2/10

Poor

18 Sep 2025

Caprice

Our room was extremely expensive and not ready two hours after check in, and I had bought a room with a tub and had a horrible accessible room

Business

10/10

Exceptional

06 Sep 2025

Kristina

Amazing stay

Leisure

10/10

Exceptional

05 Sep 2025

Karen

Staff were excellent! From the valet, the front desk, the restaurant.
Everyone was friendly and helpful

Leisure Family

10/10

Exceptional

03 Sep 2025

Crystal

We enjoyed our first time stay here. We will be back

Leisure Partner

8/10

Excellent

01 Sep 2025

Myesha

Staff was very nice

Leisure

10/10

Exceptional

01 Sep 2025

Quennette

The staff at this locating were Superb! I loved my stay and will come back to this specific destination for future stays, thank you Hilton Shreveport!

Leisure Family

10/10

Exceptional

29 Aug 2025

Kassie

Would stay again

10/10

Exceptional

25 Aug 2025

RUTH

The hotel staff were extremely helpful especially Kia , Madison & Logan who served in the bar/ restaurant.always bright and happy willing to serve and ensure your needs were met

Leisure

10/10

Exceptional

17 Aug 2025

Daniel

Everyone was so nice great job Hilton of Shreveport and thank you for your hospitality and your kindness. I truly enjoyed my stay.

Leisure Family

4/10

Poor

17 Aug 2025

Harold

Dirty

10/10

Exceptional

15 Aug 2025

Richard

I enjoyed my stay.

Leisure Partner

8/10

Excellent

05 Aug 2025

Tracie

It suited our needs for getting away.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Cara

Exceeded expectations

Leisure Family_with_children

4/10

Poor

02 Aug 2025

Candy

I was born and raised in Shreveport and go back to visit family from time to time but Shreveport overall has gotten sooo bad.
The hotel was ok, but the reason for the low rating was the housekeeper walked in on my family at 10pm thinking the room was empty, she appeared high as a kite and looking for a place to hide. Made us Very uneasy.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Courtney

Will be back!

Pool and view were AMAZING! Very relaxing! Very close to so many great restaurants, 15 minutes from prime shopping! Check in was quick, parking very easy & employees were kind.

Partner

10/10

Exceptional

30 Jul 2025

calvin

Loved how easy the staff was to work with my room was clean the restaurant downstairs never disappoints

Leisure Partner

10/10

Exceptional

20 Jul 2025

paul

clean

Leisure Self

10/10

Exceptional

17 Jul 2025

Stanley

The online room service QR code function did Not work properly! Several guests were downstairs at the bar/restaurant placing orders. Also the mattresses are Not as comfortable as in years past.

Leisure Partner

6/10

Pleasant

16 Jul 2025

CaToshia

The hallways smelled like wet dog's the entire visit. The smell even came inro the room

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Adam

Overall, the hotel was a more than a decent stay. Rooms were clean and beds were very comfortable not to mention the very hot shower on a sidenote the services for the restaurant, especially for breakfast were subpar at best,We were given the opportunity to get a refund for our meal that we ordered up to our room that took over an hour, and they never notified us that the orders got canceled because the staff got overwhelmed and backed up.

Leisure Family

10/10

Exceptional

06 Jul 2025

Dionne

Everything was nice

10/10

Exceptional

06 Jul 2025

Christina

Great hotel !!

Leisure Partner

6/10

Pleasant

15 Jun 2025

Derek

To pay 475$ for 2 nights. I expected a lot nicer room and the pool on the roof was the main reason I wanted to stay. The pool was filthy. Bugs and trash floating in the water. Elevator lights not even working.

10/10

Exceptional

08 Jun 2025

Sandra

I loved this hotel! A little pricey, but well worth the extra buck.

Leisure Family

8/10

Excellent

01 Jun 2025

Sonya

I enjoyed my stay here. My room was nice and clean. The staff was friendly and the parking garage was convenient and safe.

Leisure Friends

10/10

Exceptional

01 Jun 2025

Candace

Nice Hilton, it was a busy weekend due to graduations and a baseball tournament. The restaurant downstairs was ok, my husband (vegetarian) could enjoy pancakes and grits. Unfortunately, they really didn't have anything for me (vegan) to eat. The overall stay was fine. The only issue we had was about towels. We asked for towels but never received them on the last day, so it kinda threw a mo key wrench in our start time.

Leisure Partner