Name: Alpin Resort Hotel
Address: Poiana Brasov, Poiana Brasov, 500001, RO

10/10

Exceptional

24 Mar 2026

mariana

Everything was great. The apartment was clean, comfortable, and had everything I needed. I would definitely come back.

8/10

Excellent

01 Jan 2026

Vartkes

Gd location , gd breakfast but room was small

10/10

Exceptional

20 Dec 2025

Sergiy

Clean room, staff very helpful Reception staff was big help.

Leisure Self

10/10

Exceptional

09 Nov 2025

Mark

Everything was perfect

10/10

Exceptional

31 Aug 2025

Laura

Excellent except the strong cigarettes’ smell in the room.

Business_and_leisure Self

10/10

Exceptional

14 Aug 2025

Ancuta

Such a great hotel !

Leisure Family

10/10

Exceptional

17 Jul 2025

Traian-

The staff was very friendly

Leisure Family

10/10

Exceptional

23 Feb 2025

ion

Ok

10/10

Exceptional

19 Jan 2025

Sergiy

I found place is quite and nice. Very good ski instructor Florin!

Leisure Self

10/10

Exceptional

06 Nov 2024

Mark

Everything perfect

10/10

Exceptional

06 Sep 2024

Radu

We have stayed in Junior Suite for one night. The room exceeded our expectations. It was renovated, very well kept.

There were queues during the breakfast for serving the food, though there were plenty of tables to sit at. The restaurant seemed a little bit crowded.

We gad a great experience. Recommend.

Leisure Family

8/10

Excellent

11 Aug 2024

Patrick

Good

10/10

Exceptional

02 Aug 2024

Cristinel

Stunning hotel, the staff is exceptional and professional, the hotel is very beautiful in a picturesque fairytale location, the renovated room is very clean, beautifully decorated and spacious, the brekfast is particularly complex and very good, everything is superlative

Leisure Family

10/10

Exceptional

27 Jul 2024

Efraim

Very nice hotel.

Nice and LACSURY hotel all the instrument sre new and give a good feeling.
We were very pleased here.
we defently return to this hotel.

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

Elena

We stayed for 3 night . It was amazing experience. Beautiful property with a great service, delicious breakfast, cozy room and area around just want us to come again . One of the place to come again . Thank yoy fornyour hospitality.

Leisure Family

8/10

Excellent

05 May 2024

Jerry

We enjoyed our stay at the hotel, but it was very crowded, especially with children. We tried to have a nice,formal dinner one evening, but children just started to scream and yell and play hide and go seek around us. The mother and father nearby seemed unbothered. We enjoyed the privacy of our room, and the fact that there was a balcony off from the room, which allowed us to have hot tea and enjoy the scenery.

Leisure Partner

10/10

Exceptional

04 Feb 2024

Ioana

great

4/10

Poor

13 Aug 2023

Maxim

More like \"4-star class\" wish hotel...

General – the hotel is nowhere near the 4-star class, chronically understaffed, and has significant maintenance issues.

Firstly – the parking was impossible, and neither was the valet. We spend at least 15 minutes trying to find someone to help us with parking… The staff is nice, but whoever is on call is pulled in 10 different directions and can not be available to all the customers simultaneously.

Secondly – when we finally made it into our room, both mini fridges were out, one of the AC remotes was missing, and our phones weren’t working (we couldn’t call reception, concierge, or any of the restaurants on the property). Every issue or request resulted in a lengthy trip across buildings and staying in line to talk to the receptionist (very frustrating). The night before, we stayed in the Presidential Suite of Mercure Sigishoara, which was cheaper (140 euros /night), comparable in size, and had none of the issues.

Thirdly - we contacted the management and Hotels.com, and almost (we got a bottle of warm champagne and a cheese plate) nothing was done to rectify the situation. So, unless this is hotel of \"last resort\" -- simply AVOID IT.

Lastly, I want to commend Alexandru, who was extremely helpful and tried to go out of his way to help us out. He is the only one who made us feel welcome.

Business Family

10/10

Exceptional

14 Jun 2023

Florinela

Excelent

10/10

Exceptional

24 May 2023

Petru Liviu

Happy experience!👌

Very nicely managed hotel. Service desk and everyone in the office is very pleasant and happy to help. Good size room, beds are comfortable and bathroom is good sized and clean. Breakfast buffet is very rich and tasty. So many items to choose from and coffees and drinks are good as well. I was impressed by everything at Alpin Resort and I will definitely recommend it to anyone who wants to enjoy the beautiful time in Poiana Brasov. Good work everyone. Thank you for making our stay very enjoyable.

Partner

4/10

Poor

20 Feb 2023

Lital

Very disappointing, bad experience.

The room was not clean, bad smell + cigarettes smell during the whole night (non smoking room), noisy party until 05:00AM, the hot dishes at breakfast were cold, rotten cucumbers that I wouldn’t dare to serve, the parking was full and they did not assist with offloading space or told us about the valley parking. Very high price for a very bad experience. We will never stay there again.

Friends_and_family Family

10/10

Exceptional

24 Dec 2022

noa

Excellent hotel

Amazing. Hotel was excelent. We all enjoy it.

Friends_and_family Family

10/10

Exceptional

01 Dec 2022

catalin

wonderfull

Friends_and_family Family

8/10

Excellent

12 Oct 2022

yesenia

Breakfast was excellent! I have booked 1 night with Expedia, 2nd night with hotel directly. Men who checked me in was very good. Next day I called desk for Xtra blankets and they said why do I need more? After making clear my kids were with me. I booked a large room. They finally gave me an extra blanket.... Restaurants ath the property not kids friendly. Overall it was good

Leisure Family_with_children

8/10

Excellent

23 Jul 2022

Daher

Very gd

Business Family_with_children

10/10

Exceptional

07 Jul 2022

Alexandru

Beautiful views

Leisure Family

4/10

Poor

08 Aug 2021

Petru

The hotel is in really bad condition.

4/10

Poor

03 Aug 2021

Verified traveler

We got a room that reeked of cigarettes but was disguised with some spray. The table on the balcony had lots of cigarette burns, the carpet is very old, stained, matching the overall terrible smell.
The balcony and the outside looks like it was never cleaned.
It is not easy to find the amenities, the outside pool is very small, good for several small children.
The pictures on the website do not reflect the reality on site.
Guests and staff observe mask wearing very loosely. Some staff have masks under their nose, some on the chin, but a few do wear them.
We were disappointed with Poiana Brasov overall, we drove down to Brasov to eat dinner, highly recommended.
I don’t I would go there again, not even for a free stay.

Leisure Family

10/10

Exceptional

29 Jul 2021

Verified traveler

Very nice, family friendly and the staff was great.

Leisure Family_with_children

6/10

Pleasant

06 Jun 2021

Florian

Disappointed !

Overpriced! First and last time! No status recognition at check in!
Old rooms, noisy and poor breakfast. Extra charges for some taxes and lots of questions and papers to fill up at the check in.
This is not a 4**** hotel!

Friends_and_family Family

8/10

Excellent

21 Feb 2021

Verified traveler

Beautiful hotel and stunning views.
The staff was quite overwhelmed and didn’t had enough personal to serve the guests.
Some staff members were ok, some rude.
Overall was ok!

Friends_and_family Family

10/10

Exceptional

04 Jul 2020

BacharBdeir

Despite the difficult times that we are passing through I must raise my hat to the level of service we had during our visit

Leisure Family

6/10

Pleasant

15 Jan 2020

Verified traveler

Finely decorated, nice spa, but needs improvements

First of all the access to the hotel is difficult if you don't have a car, it is not faraway from the bus station in Poiana Brasov but the street has almost no sidewalk and you have to climb a couple of stairs (not indicated for elderly persons). The made the reservation late in the evening the same day, was tired I did not pay attention that the room I received was much smaller than what I payed for (23 sqm) and had twin beds instead of a queen size as it was specified in the confirmation mail. When I realised this after midnight, I went to the reception where they told me that the rooms are all the same and it is just a design aspect. But it was clear that the room I booked and was even shown in the hotels.com app did not correspond to what I got. The room is cozy with an artificial fireplace but the beds are hard and small. Finally they gave an apartament instead, an upgrade as compensation. Though I still do not understand why I could not receive what I payed for from the beginning. Even in the apartment the bed was hard. The pillows too small. The radiator in the bathroom did not function. They do not have body lotion in the cosmetic kit which is surprising for a 4 stars hotel. A compensation is the nice view from the balcony and the excellent spa and sauna with very large pool included in the room price. Wifi is fast. The breakfast is ok, but they don't have natural juices. Overall, ok, nicely decorated, fine location, but the service needs improvements.

Self

10/10

Exceptional

11 Dec 2019

Vladimir

Alpin Resort stay

I had a really cozy stay at Alpin Hotel,the room was very clean with a really interesting design and a nice touch with the electric fireplace.The place has a big swimming pool besides other hotels and a great breakfast.It has only one main restaurant where you can eat and the service is slow but the food,classic romanian is tasty.

Partner

8/10

Excellent

13 Sep 2019

Phoebe Marie

So, so.

The room we got the second time we booked in this hotel was a little bit old. Maybe it affects where you book it. The toilet needs some repairing. The breakfast was okay, eggs were served cold even if it was newly placed by the chef. Not enough parking space in front of the hotel esp. when there is an event and we ended up parking in their parking lot which is a little far away from the hotel. But overall it is an ok experience for the price.

Partner

10/10

Exceptional

18 Aug 2019

Giora

perfect vocation

terrific breakfast. clean and large room. nice spa and massage service.

Family

4/10

Poor

13 Aug 2019

Verified traveler

5 star service but the hotel is falling apart

Stale moldy carpet, water pouring from the air conditioning unit, musty pungent bad smelling rooms. Great staff and service.

Family

8/10

Excellent

07 Aug 2019

Robyn

A great base for exploring this area

We wanted to stay in this area as we wanted to visit the castles in the area (Peles, Bran and Rasnov) and may be do a couple of day hikes. Unfortunately the weather had other plans and it rained most of the time we were there - we did visit the castles but couldn't do the hikes. The hotel gym was quite good though and at least we felt like we were getting our dose of exercise. The hotel provides an excellent breakfast with a large array of choices and good coffee machines. The rooms whilst rather small and may be a little on the 'tired' side, have everything you need, and as the hotel facilities are very comprehensive you don't need to spend all your time in the room. They have very good spa facilities and the pool is large with a couple of spas as well, if that is your thing.

Partner

8/10

Excellent

25 Jul 2019

Florin

Beautiful views, good location excellent staff. Breakfast was included and many food options.

Leisure Family

10/10

Exceptional

12 Jul 2019

Alexandru

Excelent

Family

8/10

Excellent

04 Jul 2019

Adrian

Surely will return

Everything was great, starting with the room, breakfast, swimming pool. The only cons that I see is that the outdoor playground is left uncleaned and that the personal is a mix between experienced people and less experienced, but with more less experienced personal. Overall it was a great holiday, with the kids having the indoor playground only for them, swimming pool for kids that was great for them.

Family

6/10

Pleasant

27 May 2019

Verified traveler

The property was good for what we needed, however we could hear music playing out our bedroom window until about 3 in the morning and then it started back up about 7 the next working. We even had the window shut and we were on the 7th floor. I’m sure this will vary by where your room is but we just wanted a good nights sleep as we only stayed there one night and this was hard to do with music blaring in.
The hotel itself was nice a little out dated but nice. Food at the hotel was good.

Leisure Partner

10/10

Exceptional

05 May 2019

Radu

Nice

Nice weekend, good conditions.

Partner

8/10

Excellent

19 Apr 2019

Verified traveler

Everything was excellent ,just the restaurant supervisor was totally not on the same page with all clients ,he was answering to his personal phone calls and you can hear all his personal problems,also his attitude was bad

8/10

Excellent

23 May 2016

Vlada

Quite place

Nice place, beautiful landscape, fresh air, 15 mins from the city by car, bike rental, good roads,...

10/10

Exceptional

04 May 2016

sofalvi

best hotel in poiana brasov

This is the best hotel in Poiana Brasov

Partner

8/10

Excellent

08 Oct 2015

Cynthia A

Nice hotel, poor customer service

Hotel is very nice for a mountain resort, albeit a bit dated / German Inn style decor. Restaurant in the hotel was very good, with quite attentive and professional service, which is rare in Romania. Other staff at the hotel was not nearly as well-trained or service oriented . . . we booked 2 rooms, each with a double/queen bed, at a higher rate than the basic ones with two single beds. We had to tell them multiple times at check-in, and then they STILL put us in the basic rooms, and the hotel was over 50% empty! We got up to the rooms and had to go all the way back down with our luggage and ask for a manager to get the rooms we had actually reserved and paid for; that is not acceptable, and also just doesn't make sense. If the hotel is half empty, why not give your actual clients an upgrade, if anything, rather than the cheapest room you have, and make them feel welcome and more likely to return?!

Family

8/10

Excellent

23 Jul 2015

Verified traveler

Family reunion at Poiana Brasov

This hotel is well located in Poiana Brasov. We enjoyed the restaurant where guests receive a 25% discount. Breakfast quality was very good.
The weather was unusually hot, unfortunately there was no A/C in the rooms.

Family

8/10

Excellent

09 Mar 2015

Alex

hotel Alpin

All was good except the breakfast that was same every day and the man in the entrance to restaurant that was bad and speak not politely at all.

Partner

10/10

Exceptional

21 Jul 2014

Ciprian