Name: Eurostars Al-Ándalus Palace
Address: La Palmera, esquina C/ Paraná, S/N, Sevilla, 41012, ES

Eurostars Al-Ándalus Palace

Seville · Spain

La Palmera, esquina C/ Paraná, S/NView location

100 reviews shown

6/10

Pleasant

17 Jul 2026

Michael

This hotel has been taken over by a new chain, and it is not as good as it was. The breakfast is a little cheaper, but with less on offer, and mostly cold. There is no free parking for loyal customers, and the bar seems to be a hit and miss affair, however the staff are still really good.

Partner

10/10

Exceptional

10 Jul 2026

Julio

Una de las recepcionistas fue un poco ruda .
Ellos tienen que entender que viajamos de diferente país .y hay cosas y nomenclaturas diferentes.

Family

10/10

Exceptional

08 Jul 2026

Vladimir

Good stay and nice breakfast. Pool hours is strange, as a guest I am away during the day and will not be able to use it

6/10

Pleasant

06 Jul 2026

richard

Parking is underground so Cool in the Heat of Seville but a very strange layout with lots of pillars and random parking by guests. It's 2 floors up to the lobby to check in and on the day we were there after waiting ten minutes for the lift which did not move from the 6th floor, walked up 2 floors to find on the lobby level an under maintenance sign...
Check in a little slow not all computers in use around 4pm. Staff were helpful and said they would update signage. We had a Junior Suite booked and it was a good size and comfortable, just little issues, A/C not turned on Prior to our arrival so warm in room, Safe not working (think it needed batteries) Only 1 robe and slippers, Mini bar not very cold and lid of Bidet didn't stay up, Not enough to spoil our stay but easy fixes if Hotel took a little time to check. We had the Full Board which turned out to be a buffet arrangement for the Evening meal and Breakfast, Both were Ok with plenty of seating and choice although food could have been hotter. This is the 5th or 6th time we have stayed at this hotel and I think the lowest standard so far which is a shame. Nice location and convenient for Plaza de España

Partner

6/10

Pleasant

04 Jul 2026

Joseph

We booked a family room for four for a two‑night stay. The photos online looked great, and the lobby initially gave us hope—it’s huge and impressive at first glance. But once we settled in, it became clear the hotel has seen better days. It feels stuck in the early ’90s, with worn-out furnishings and a generally dingy atmosphere.

Breakfast was the biggest issue. While the food and selection was very good, the hotel hosts tour groups, and the dining area was overwhelmed. Imagine trying to eat while hundreds of people zigzag around you, bumping into you, all while the noise is absolutely deafening. Not exactly the morning experience we wanted.

The one bright spot was the staff. Every employee we encountered was warm, friendly, and genuinely helpful.

Family

10/10

Exceptional

30 Jun 2026

Lida

We had a wonderful stay at Crisol Jardines de Córdoba! The hotel is beautiful, peaceful, and very clean. The staff was incredibly friendly and welcoming, making us feel at home from the moment we arrived. The breakfast was delicious with a great variety of options, and the pool and gardens were perfect for relaxing after exploring Córdoba. We would definitely stay here again and highly recommend it! ⭐⭐⭐⭐⭐

Family_with_children

8/10

Excellent

25 Jun 2026

It is a Ok hotel for one night

Family_with_children

2/10

Poor

23 Jun 2026

Julio

Not a 4 star hotel as depicted. Dirty, air conditioner doesn't work, very humid in rooms. I was changed rooms 3 times, until the 4th room the a/c kinda worked. Very dirty, stay away.

Family_with_children

2/10

Poor

21 Jun 2026

Angelica

Muy decepcionado con mi experiencia en [NOMBRE DEL HOTEL]. Hice una reservación para cinco personas (tres adultos y dos niños) y, al llegar, el hotel indicó que la reserva era únicamente para tres adultos. A pesar de mostrar la confirmación de mi reservación, la administración no ofreció ninguna solución ni asistencia para resolver el problema.
La falta de atención al cliente y de disposición para ayudar convirtió una situación que podía haberse solucionado fácilmente en una experiencia muy frustrante. Esperaba un mejor servicio y un trato más profesional. No recomendaría este hotel a quienes busquen un servicio confiable y una atención adecuada a sus huéspedes.

6/10

Pleasant

15 Jun 2026

Olivia

Room was old and had stain from mildew. If you want air conditioning look somewhere else. They say they have it but it barely works. Overall, the staff was generally polite but the beds were uncomfortable, we had hair from someone else in our bathroom and would have loved to have working air conditioning.

Family

10/10

Exceptional

15 Jun 2026

Claire

Beautiful room and pool lovely! We paid €80 for one night with free parking and a room with a double and one single bed. For the price we were waiting to find faults but none! Perfect!

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jorge Luis

Very good with amazing facilities and rooms

Partner

10/10

Exceptional

06 Jun 2026

Arletty

Beautiful place

Family

10/10

Exceptional

02 Jun 2026

Engy

The staff was so helpful, we had an issue with the AC in our room, they made sure to go above and beyond to get it resolved and upgraded our stay and offered a complimentary breakfast. We really enjoyed our stay at the hotel.

10/10

Exceptional

01 Jun 2026

Eric

On-site parking, strong air conditioning and close , convenient access to a number of bus lines.

Self

8/10

Excellent

31 May 2026

caroline

Staff was ever help with room accommodation…

Friends

8/10

Excellent

31 May 2026

Mark

N/A

Partner

10/10

Exceptional

30 May 2026

David

We arrived early and our room was ready, the breakfast was excellent and staff were friendly and very helpful. The room was lovely and I would highly recommend staying there!

Partner

10/10

Exceptional

25 May 2026

Amanda

Amazing

Family_with_children

10/10

Exceptional

24 May 2026

Leovertour

Great experience and I would revisit if the situation arises in the future..

Family

10/10

Exceptional

23 May 2026

Stephanie

Fantastic hotel. Incredibly helpful staff. The breakfast was probably the best I have encountered for a hotel. It was a bit windy and cold when we were there so couldn’t enjoy the outdoors as much but pool area was very nice. And clean and very nice spa (impeccable cleanliness and attention to detail). Had no issues walking outside the property- the area is certainly up and coming. Highly recommend.

Family_with_children

4/10

Poor

23 May 2026

Ricardo

This place is nothing but a late-70s convention center that has been heavily overused ever since. The rooms are basic, dark, and ours had a non-stop, keeping-you-awake noise.

Location-wise, it’s a solid half-hour away from Seville's historic center. You have to pay the hotel 18 Euros for parking, and then you’ll spend just as much once you get to the city. An Uber to town sets you back 15 Euros each way, making this an absolutely terrible option for tourists looking to visit Seville.

Our experience was particularly awful because we booked through Hotels.com. Not only did they charge us double, but we were also downgraded to an inferior room than the one we actually booked—even though I am a Platinum member. Extremely disappointed with Hotels.com.
The breakfast is good, but trying to get a table or just a cup of coffee among 200 people is a complete nightmare.

Partner

10/10

Exceptional

23 May 2026

Gareth

This is our second stay at this hotel and we'll definitely return. Everything was clean and the staff were very helpful. The pool is huge and great to cool down. Plenty of bars and restaurants within walking distance and an easy bus ride into the city. I would definitely recommend a stay here.

Partner

10/10

Exceptional

22 May 2026

Angela

The property is very nice and clean. Staff were pleasant and helpful. We ate breakfast and dinner at the hotel and food was good. The rooms were nice and clean. Would stay there again. Enjoyed my time.

Family_with_children

8/10

Excellent

21 May 2026

Michael

The hotel is at great location with free parking. Helpful staffs.

Friends

8/10

Excellent

19 May 2026

Trent

Hotel was good although beds were very uncomfortable (too hard).

Buffet was good in the evening 24€ and for breakfast 13€. There is lots to choose from and the food is really good.

The al a carte restaurant wasn’t that good. Waiter we had was inattentive and the food was not good.

Front desk and travel / activities staff were friendly and knowledgeable.

Family_with_children

6/10

Pleasant

19 May 2026

Caroline Fiona

Good breakfast, comfy bed and very clean but hotel lacks character and rooms seem very basic (e.g. spardely decorated and no tea/coffee making facilities)

Family

10/10

Exceptional

19 May 2026

Jessica

The breakfast is good as well .

Family

8/10

Excellent

19 May 2026

Eric

The front desk at the beginning gave us a little bit confusion when we asked an extra water bottle.
By the end they provided our request

Friends

10/10

Exceptional

18 May 2026

Maricar

Breakfast is worth it. Goid stay all in all

10/10

Exceptional

18 May 2026

david

Clean rooms good breakfast had a great stay😁👍

8/10

Excellent

18 May 2026

Albert

Property needs update

Partner

10/10

Exceptional

16 May 2026

Elias

The room was comfortable size and very clean.
Buffet breakfast was very nice!
Helpful and friendly staff in this hotel and also having underground parking is very helpful.
Nice location too - not too far from the centre.

Partner

10/10

Exceptional

15 May 2026

elham

Good as expected

8/10

Excellent

14 May 2026

Ronald

It was used for coach parties and short stay guest's but the hotel was good

Partner

10/10

Exceptional

13 May 2026

Hisham

The location was very convenient to visit the city landmarks, the was cleaned daily and the breakfast was very good

Partner

10/10

Exceptional

13 May 2026

Carlos

Good breakfast

Partner

6/10

Pleasant

12 May 2026

Sara

Husband and I travelled with 2 other couples. We got to the check in desk first to be advised, after storing my debit card details, that our room was not actually ready (check in was from 3pm, we arrived around 2:15pm) so we asked if we could store our luggage and this was duly locked away.

The other couples were greeted by a different member of staff and given cards to their rooms. Whilst they were freshening up my husband returned to the check in desk and the member of staff we had dealt with to see how much longer our room was likely to be, and if it was worth hanging on or coming back later after we’d all been out. She asked him to wait a moment and after looking on the system for about 5 mins she got up without a word to us to deal with someone else that had leaned across the desk with a query. She didn’t return. My husband then moved across to speak to someone else to be told they want to save my card details again for the other two rooms as they’d forgotten to take this information from the other couples. When we queried this the member of staff became very abrupt until a different colleague said to leave it and that our room was now ready. The cards were slammed on the desk and when I asked about retrieving our luggage the store room door was flung open and directions to our room were barked at us.

The room itself was ok, clean and spacious with a pool view, but we didn’t have a mini bar nor tea/coffee facilities that the other couples had in theirs.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Derrick

Breakfast was stunning great variety just as you would expect

Partner

10/10

Exceptional

09 May 2026

Thahsin

Staff was so helpful, called us cabs in the middle of the night, bolt wasn’t working and we were about to miss our train.

Friends

8/10

Excellent

07 May 2026

Oscar

This is beautiful place with huge spaces in common areas.
The staff is very friendly and willing to help with any matter.
The breakfast has a good selection, fresh and tasty for a fair price: 13 euros per person. The location is not in the center area but there is a good local bus service that takes around 15 minutes to reach the most tourist places.
We have a positive impression for this hotel.

Family

2/10

Poor

04 May 2026

Lee

Not good at all.. Just poor all round

6/10

Pleasant

04 May 2026

Marek

I got a different room than I booked. After my intervention, the room was changed to the corresponding reservation.
Parking was safe.
Room was clean.

Partner

10/10

Exceptional

03 May 2026

JUAN SEBASTIAN

This hotel is a great option if you’re going to be in Seville and want the comfort of a good hotel, nice breakfast options and great amenities, without paying twice or three times in the historical neighborhoods. With a 9€ taxi ride or 1.40€ bus ride you’ll be there in a short ride.

I’ve stayed twice and will probably come back.

Self

8/10

Excellent

02 May 2026

Carlos

Everything good

Family

10/10

Exceptional

29 Apr 2026

peter

I enjoyed my stay. The room was larger than expected and well appointed. The breakfast area was very good and it was possible to eat both in the restaurant or in the atrium. Food was very good, very well presented and plentiful. I used the bar and it was no over priced and comfortable. Tv was on for football but it was not intrusive.

The hotel had a shuttle bus to the Fiera which was excellent. When I went into town then it meant buses and this was not a short journey. I had moved hotel because of extending my stay and a ten min walk into town was a contrast to the location of this hotel. Beware. The bus service was ok and the tourist info kiosk inside the hotel was able to sort and forewarn. Not sure if this was a permanent presence or just for the fiesta. Staff always there and friendly as well as effective/knowledgeable.

Lifts! Seemed to take ages to ascend and return. Beware and don't be in a hurry.

Building does look a little poor and dated from outside. I did wonder if I was going down market but the interior and staff made me forget my first impression. Same goes for bare concrete around stairwells. Odd.

The area around the hotel was residential and safe. Bus stop about 600 metres away.

Self

4/10

Poor

29 Apr 2026

Deborah

We have been staying at this property for a number of years, last time was April 2024. The hotel has changed hands since then & is now part of the Eurostars group. Clearly Eurostars have cut budgets. No more omelette station at breakfast, the pool doesn’t now open until May when it’s always already been open when we visit in late April. Rooms are looking tired & dated. This hotel is a 30 minute walk from the city centre & it was always worth the walk/cost of a cab for the value for money, the nice rooms, the food & the luxury feel. It’s now not. The small changes have negatively impacted the experience. It feels like a budget hotel now. Such a shame as we’ve loved staying here over the years but we will be staying elsewhere next time we visit this beautiful city.

10/10

Exceptional

28 Apr 2026

Serge

Bel hotel propre avec personnel serviable. Le déjeuner compris offre beaucoup de variété (et de bons cappuccinos :).

Self

8/10

Excellent

28 Apr 2026

Sara

Our stay was great! The room was nice and clean, everything was exactly like we expected.

10/10

Exceptional

27 Apr 2026

mitchell

Ran a free shuttle to Feria. Much appreciated

Family

10/10

Exceptional

27 Apr 2026

Migdalia

Nice property and excellent location

Family

10/10

Exceptional

22 Apr 2026

Paromita

Very nice hotel with spacious, clean rooms. Breakfast was amazing with a lot of choices. The location was not exactly downtown but there were taxis right outside the hotel at all times.

Family_with_children

10/10

Exceptional

20 Apr 2026

Hala

Clean room

10/10

Exceptional

19 Apr 2026

Vicki

Great buffet breakfast rooms whilst getting dated are still clean and adequate with powerful shower.
Underground parking with lots of spaces

Friends

6/10

Pleasant

18 Apr 2026

DIANA

The breakfast were excellent with a wide range of different choices .
The cleaning service was very good .
not all of the staff understood English
Very disappointed that the swimming pool was not in use , if we had of known this we would have chosen a different Hotel .

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

maria

Very clean room. Staff was helpful. Breakfast was fresh. Fifteen minutes from city central.

Friends

10/10

Exceptional

18 Apr 2026

Felicia

We didn’t have breakfast. The room is clean.

10/10

Exceptional

17 Apr 2026

Marcelo

We had such good time here, overall hotel is good, a little far from the main points. During breakfast, due to high volume of people break fast can get stressful, staff at breakfast area tend to be rude some times.

Family

10/10

Exceptional

16 Apr 2026

Felicia

When we booked they say breakfast included but when we got here they say no

8/10

Excellent

12 Apr 2026

Yasmin

We had such a pleasant stay here from start to finish. We arrived early and the reception team kindly stored our luggage securely, allowing us to head out and explore without any hassle.

When we returned, we were really impressed with our room. It was spacious, modern, and very comfortable, making it easy to relax after a day out. The tourist information staff were incredibly helpful and gave us great suggestions on things to do around Seville.

We especially loved using the hop on hop off bus, which made getting from the hotel to different spots around the city in the morning so easy and convenient. Overall, a great stay and we would happily recommend it.

Family

10/10

Exceptional

11 Apr 2026

Maria

The room was clean and spacious but didn’t have air conditioning. The pool is beautiful and the restaurant very good. It is worth to have breakfast at the hotel.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Rima

Agree with other reviews that hotel should not be rated four stars. Overall, it was 15 minutes cab ride to center. Staff was mostly supportive. It is outdated and needs renovation especially bathrooms.

Family_with_children

10/10

Exceptional

10 Apr 2026

Nishith

Excellent property. Would easily consider 5 star. Not sure why rated 4 star as you feel like you are in a 5 star resort. Expansive front lobby. Good size room. Parking right underneath the property. Nice outdoor sitting area under the shade near pool area. Nice bar and coffee shop.

Would definitely come back, if opportunity comes to revisit beautiful town of Seville!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Fuad

Everything is perfect. I like the hotel a lot but you should have an iron in each room.
Thanks a lot

10/10

Exceptional

09 Apr 2026

Simona

I booked the hotel to include the breakfast and I was very satisfied. Breakfast buffet was incredible, good food, varied options, plenty for everybody. The room was very clean and the staff did a very good job to keep it that way.

Self

6/10

Pleasant

09 Apr 2026

Lee

Pool closed, which we booked for with no notification provided, no tea and milk in room despite going to reception 3 times and asking.. Then all outdoor spaces closed for adverse weather ( it rained lightly for an hour)

Partner

10/10

Exceptional

06 Apr 2026

Stuart

Very good very nice!!

Friends_and_family Friends

8/10

Excellent

05 Apr 2026

Stephen

Everything i needed was easily reachable.
Public transport is timely, inexpensive and safe.
The staff are friendly and helpful.
My only regret was that the pool was closed.
It looked so good. Doesn't open till June.
So i took a day trip to the beach (Rota) and had my swim there.
So everything worked out good.

4/10

Poor

05 Apr 2026

Maria

The hotel is ok, but their customer service is terrible. I will never book with this brand again.

Self

10/10

Exceptional

03 Apr 2026

Najia

Absolutely amazing breakfast selection. We loved eating there. So many options and fresh food.
The room was lovely, staff are helpful and the outside area was also stunning.
Only downside was that there was no kettle in the room, we had to request it twice before they gave us one.

10/10

Exceptional

02 Apr 2026

Mohammed

This is a beautiful, neat and welcoming hotel in a quiet neighbourhood of Seville. Real Betis FC ground is just next door, for football loving fans. There is a good size pool on site. The restaurant food and services are brilliant. I will definitely visit again and will recommend others to stay here.

Partner

10/10

Exceptional

01 Apr 2026

Chris

Excellent breakfast. Superb staff and good transport links. Loved Seville

Partner

8/10

Excellent

01 Apr 2026

Katarzyna

A bit on the older side . My windows were on inside of hotel so had no access to fresh air . Swimming pool i so counted one was closed until june . A bit dissapointed .
On positive side staff was kind and room was clean .

Self

10/10

Exceptional

29 Mar 2026

Kamran

Very helpful, friendly and efficient staff.

Friends

10/10

Exceptional

29 Mar 2026

Silsila

Lovely hotel for a stay in Seville. It’s conveniently located about 15 minutes from the airport and 16–25 minutes by taxi to the city center.

If you prefer a peaceful, quiet area, this is the place to be. However, if you want to minimise travel time to the main attractions, you might prefer staying in the city center.

We loved our stay - it offered the tranquility we wanted whilst still allowing easy visits to the city.

Partner

10/10

Exceptional

27 Mar 2026

yun-young

the location is wonderful. In the spring the orange tree on the street is amazing. very delicious bars are nearby and the plamenco theater too.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Roger

Beautiful hotel. Very clean room. Breakfast looked amazing but we did not have time to eat there. Would absolutely book here again!

Partner

10/10

Exceptional

25 Mar 2026

Karyl

Muy bonito

8/10

Excellent

21 Mar 2026

jessica

El hotel no pende el aire en temporada fría y en el cuarto hay calor. El desayuno bueno, buen parking.

2/10

Poor

20 Mar 2026

eugenio

The hotel staff was terrible I will never go back to that hotel or book true expidea again needed one help they onw me for tree days that they charge me

Self

10/10

Exceptional

19 Mar 2026

pirooz

Hotel was clean. we walked to the city center and back.We parked in the street across the hotel.

Family

2/10

Poor

17 Mar 2026

Eugenio

You must reimburse because they don’t let me use the date of my reservation. They only let me use five days. I told you guys are ready, but anyway, I will turn it out with you when I get back to the United States.

Self

2/10

Poor

16 Mar 2026

Julia

It was poor all round - our was dated tiles were marked paint was peeling from the woodwork ...bathroom door stuck ... loose ... hard to open when closed. The fridge in the room did not cool anything.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Ferozuddin

The hotel is an excellent value for money. The rooms are great, people are friendly and Breakfast is outsranding

Self

2/10

Poor

07 Mar 2026

Caroline

This hotel looks fantastic on the website. However, there are many areas that are disappointing:
The rooms are very basic, certainly NOT 4 star! The walls are paper thin… I could even hear someone snoring. Then the rooms above were very noisy.
There is an older waiter in the cafe bar who is totally obnoxious. I ordered a mineral water as I had a strong heartburn and he told me to sit down. After 5 minutes of waiting, in extreme discomfort, I went up and said “sorry but please can I have the water I am in pain?” He told me to sit down again. I did and then he started chatting to a colleague with the bottle on his tray. I went up again and took the bottle off the tray, apologising as I did it. The look he gave me was dreadful… I thought he was going to hit me. He had also been unpleasant when I first arrived at the hotel. He is in the wrong job I think. Also the receptionists are very miserable and never smile. I travel such a lot and have never experienced a hotel as unwelcoming as this!

Self

10/10

Exceptional

24 Feb 2026

Ghassem

Clean rooms, amenities, nice property. Not very helpful staff at reception though.

10/10

Exceptional

21 Feb 2026

Josephine Estibaya

Clean, helpfull staff, fantastic breakfast overall a great stay!

Friends

10/10

Exceptional

20 Feb 2026

Petra

Comfortable room. Excellent breakfast.

Partner

8/10

Excellent

02 Feb 2026

John

Clean room, courtesy

Leisure Family

2/10

Poor

13 Jan 2026

song

The heater in one of our rooms didn’t work.We reported this issue to the hotel staff around midday; however, when we returned in the evening, nothing had been resolved. As no equivalent rooms were available for an immediate room change, we were only offered a smaller room instead.
This situation did not meet the accommodation standards advertised at the time of booking and significantly affected our stay. We therefore request appropriate compensation or a partial refund for the affected night(s).

Leisure Family

10/10

Exceptional

10 Jan 2026

Elizabeth

Staff is extremely friendly, food options are wonderful and rooms comfortable. Small but comfortable.

Leisure Family

2/10

Poor

07 Jan 2026

Akram

Rooms were not clean. There was broken glass on the desk that cut me, and the window leaked water into the room when it rained.