Name: Mercure Resort Sanur
Address: Jl. Mertasari Sanur, Sanur, 80034, ID

8/10

Excellent

23 Jul 2026

Victor

The property is great, good location, good helpful staff, chill vibe.

6/10

Pleasant

22 Jun 2026

Ross

The setting is absolutely amazing very relaxing the accommodation is very undermaintained could do with a lot off work the tiles on our floor where all loose and floating the shower was terrible taps are corroded the only thing good about the room was the airconditioner was reasonably new and efficient Don't think I would stay there again the beach barbecue everything was cold and same for the buffet breakfast only tried both once the beachfront bar meals where okay It's a shame really because the setting is very magical

Partner

10/10

Exceptional

20 Jun 2026

BR

We stayed here for a week. The hotel is situated in a great location and has good facilities. The room was more than adequate and was nice and clean, although a little dated. Good breakfast and no problems getting a sun lounger either on the beach or the pool. Staff were friendly and helpful.
Only minor issue was servicing of the room on several occasions where items weren't restocked.
We would definitely stay here again and think it is good value for the money

Partner

6/10

Pleasant

19 Jun 2026

Peter

So the Hotel is dated but functional.
Our Room 184 which is a family room with bunkbeds as well as a second bathroom. The room was well appointed. The room was actually our favourite part of our hotel stay.

The location is at the quiet end of the Sanur.

The Restaurant needs a total overhaul. The food is terrible including the breakfast. The time between ordering food and delivery is unacceptable. The standard of food is unacceptable, the lack of simple cooking skills is something else. I ordered a pepperoni pizza at lunch it was terrible and cheese was put on last covering all other toppings. I understand this might not seem to be a huge issue however it shows a fundamental lack of culinary knowledge.
The breakfast is just terrible as far as buffets go. The fried noodles are always from the day before and are only made fresh once the old ones have been consumed.
The individual staff are super friendly, this isn't directed at them this is directed at management and the hotel chain.
Service at the pool for drinks and food is atrocious..
For the price we would not stay again.
5/10 is the rating I give and that's only due to friendly staff and a decent room.

Family_with_children

8/10

Excellent

13 Jun 2026

James

Lovely place to stay, if mobility is compromised consider something more central.

Partner

10/10

Exceptional

08 Jun 2026

Anne

Very good position to the board walk, restaurants, yoga, beach. Not busy like the West Coast, but with all the spas and not overwhelming with shopping. Enough.

Friends

10/10

Exceptional

06 Jun 2026

Daniela

Beach front, amazing location, nice breakfast

Friends_and_family Friends

8/10

Excellent

24 May 2026

susan

This property is in need of an upgrade. But having said that we loved it. Never a problem getting a seat round the pool, great location and fantastic staff.

Family

8/10

Excellent

22 May 2026

Cathy

Nice hotel with lovely surroundings. Bit tired in the room but clean

Partner

10/10

Exceptional

19 May 2026

Patrick

Breakfast was incredible, excellent variety, eggs and omelettes as you like them, service always friendly and restaurant very pleasant and well run. Thank you.

Partner

10/10

Exceptional

14 May 2026

Amanda

This was our fourth stay for myself and my son at the Mercure Resort Sanur for another fantastic family holiday. The hotel and rooms are clean with ample amenities and comfy beds. The gardens are stunning, strolling out from your room each morning into them is a real treat and brilliant way to start a relaxing day. There are ample restaurants nearby with loads of choice, even for my fussy 8yo! Each year we come back is better and better, can’t wait to visit again!

Family_with_children

6/10

Pleasant

12 May 2026

douglas

Older hotel and a bit tatty.. needs an update all round. Website showed gym but no gym there. Shower screen leaked out onto floor. Room service hit and miss… would replenish coffee etc but not every day. Very basic breakfast. Staff lovely and ok for price but just a bit old and worn compared to other hotels in region and has not kept up standards.

Partner

10/10

Exceptional

12 May 2026

Francisco

From the cleanliness of the property, the friendly staff particularly Anna and Brian who always go out of their way just to make sure our needs are being met. Highly recommended!

Partner

4/10

Poor

12 May 2026

richard

on arrival waited 2 hours for room then did not get room we paid for...

Partner

10/10

Exceptional

11 May 2026

Jennifer

This hotel felt very comfortable. It was close to the beach for morning walks. The food was good and the staff was very friendly.

Self

8/10

Excellent

10 May 2026

Kelly

Spacious and comfortable rooms. Great location.

Friends

10/10

Exceptional

04 May 2026

Ryota

Great breakfast & great staff that provide relaxing & comfortable stay.
The location is perfect for accesses to the beach & beachside shops & restaurants.
Overall, the facility is well designed for tourists to feel vacation atmosphere.
For a bathroom unit, it looks a bit old so it's better to be remodeled to make the facility look perfect.

Self

10/10

Exceptional

17 Apr 2026

Pamela

Beautiful landscaping, beach access and friendly, responsive staff. When I checked into the room the A/C wasn’t working, they quickly relocated me.

Self

4/10

Poor

17 Apr 2026

Stefanie

It was a 3star at best. Bathroom and bedroom were dated, damaged and dirty.

Also my room hat no hot water. I asked repeatedly at the reception to check my shower. They said to let it run more than 5 min …but there was nothing after 15min. So if your room is 179, be prepared!

Also the guava juice and the fruit cuts were regularly sour on the breakfast buffet (at 7:30am in the morning)… not sure how that is possible, it seems it is not be prepared freshly in the morning and might be from the night before.

Self

4/10

Poor

07 Apr 2026

Amarpreet

Rooms were unclean - plenty of bugs and insects. Bathroom, cleanliness was substandard.

Friends

6/10

Pleasant

04 Mar 2026

Rita

Rooms are old and outdated
Breakfast area was full of bees

Partner

10/10

Exceptional

04 Mar 2026

Michelle

A little dated but in a perfect location. Loved the staff, and they are very honest & caring.

Friends

10/10

Exceptional

04 Mar 2026

Leone

Enjoyed my stay at Mecure Sanur. Rooms were very quiet with comfy beds & pillows. All staff were extermely helpful & friendly. Property is dated however it is in a quiet location on the beach with plenty of restaurants & cafe's nearby. Would stay here again.

Friends

10/10

Exceptional

22 Feb 2026

Vriska

Excellent everyone is kind in here.

Family_with_children

4/10

Poor

22 Feb 2026

Ruth

The room was dated and needed maintened. For example the curtains were way too short for the window, the glass window in the bathroom had a hole in it and looked dangerous the bathroom also had mouldy grout. The coffee cups were stained. The breakfast was terrible tried it twice and wouldn't recommend it. On the up side the location was great and the staff where very friendly.

Partner

10/10

Exceptional

16 Feb 2026

sahana

Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.

Self

6/10

Pleasant

09 Feb 2026

Geoffrey

Room is dated but clean. Staff extremely friendly.
To many dogs in the area, barking day and night and urinating on beach bean bags.

Great location. D

Leisure Self

10/10

Exceptional

23 Jan 2026

Aleksa

Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant

Self

8/10

Excellent

05 Jan 2026

Imelda

Mercure Sanur is a bit older compared to other hotels in the area, but it’s clean, affordable, and has a lovely private beach, which is a big plus.

We booked the Christmas buffet (6–9 pm) and arrived around 7 pm. By 8:30 pm, staff repeatedly asked if we wanted more food or drinks, and some tables were already being cleaned. By 8:40 pm, the buffet was being packed away, which felt unacceptable as it was meant to run until 9 pm.

Service was inconsistent throughout our stay. Some staff were great, but others—especially at the bar—were inattentive. Light lunch orders often took 50–60 minutes, and on more than one occasion drinks were forgotten entirely, even when we were sitting right in front of the bar. Staff were apologetic, but we often had to repeat ourselves.

On a positive note, the front desk staff were excellent—friendly, efficient, and helpful.

Leisure Family

10/10

Exceptional

03 Jan 2026

Breno

Staff were excellent!!!
Amenities and infrastructure, the layout of the room (construction) made me fill we were in the most calm place surrounded the beautiful trees and garden.
A 2 minutes walk from the beach.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Rita

We enjoyed our 7 night stay. The room was plain & clean, I had the best sleep there. The breakfast was nice; with a variety to choose from. Staff were helpful and accommodating. The pool was nice and clean. Right opposite the beach with plenty of beach chairs. Close to a shop, laundry & massage. Favourite restaurants near by: Bella Italia- lovely food. The massages at the hotel were lovely, especially the foot reflexology. The beach massages were also great. I’d happily stay there again.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Christine

The room was basic. Soulless. No art on the walls or colour. The cloth at foot of bed had stains so I took it off. The bed itself was comfortable. The room was spacious and had a large balcony. I never a hot shower in the 6 days I was there. Tepid at best. The bathroom counter was covered in ants every day. I get that it’s a tropical climate but I’ve been travelling in Bali for 5 weeks without this problem. I rented a bicycle and the steering was crooked and the lock didn’t work so I couldn’t park it and go swimming or shopping. I tried the restaurant once but the quinoa salad was the worst I have been served anywhere. Ever. So I never ate there again. At least they didn’t charge me when I refused to eat it. The hotel is nicely located on the beach and walking trail. The fee for their laundry service is outrageous “only 350”. I’ve had my laundry done a couple times here- 20/kg - everything I owned done for 100. I don’t advise prepaying for food and drinks (1,500,000 r on credit card) until you try the food and drinks. Checking out they said it would take 2-3 weeks to reverse the charges. Personally I would not stay here again.

10/10

Exceptional

26 Dec 2025

Jose

Loved this beachfront property, great food and excellent service.

Leisure Self

2/10

Poor

20 Dec 2025

Sri

Definitely not coming back to this place again!

10/10

Exceptional

22 Nov 2025

Yvette Garadine

Yes, the room was always thoroughly cleaned. We had fresh towels every day. Room spotless, cannot fault the cleanliness. The amenities like the pools were a great relief from the heat and humidity. Staff super friendly and helpful.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Wayne

Breakfast was very affordable. Aircon was great.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Debbie

Lovely hotel right on the beach, rooms were big nice hot showers, slipper and dressing gowns in the room, lots of choice at breakfast. Staff really helpful and always ready with a smile. There are bikes for hire very cheaply and a Lovely ride along the beach Would recommend

Leisure Partner

8/10

Excellent

12 Nov 2025

Debbie

Nice hotel right on the beach, lovely staff, beautiful gardens, constantly cleaning. Room big with everything you could need. Lots of choice at buffet breakfast. Fire dance and sea food bbq night very expensive by Bali standards. Plenty of sun beds on the beach and round both pools. On the whole a lovely stay.

Leisure Partner

8/10

Excellent

05 Nov 2025

Gaurav

Freindly staff. The rooms were a bit dated but they were kept clean.

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

John

Mecure was great. Staff, facilities, breakfast all great. We stayed before, we came back, we will stay again.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Susan

I had a room right at the back of the property which was disappointing considering I booked an Executive room. If you aren’t good with insects then request a room off the ground as mine had millipedes on the floor constantly. I left my charger in the room stupidly but more disappointing was that when I contacted them the say day they said that housekeeping didn’t find it, which seems impossible. The quests using the tennis court were also loud early morning so that’s another consideration. All the staff were friendly but overall the service at the bar there is super slow and inattentive, although in fairness we found that in much of Sanur.

Leisure Self

10/10

Exceptional

12 Oct 2025

Glauber

Great place to stay in and very convenient location, breakfast is great and staff friendly. The property could use some renovation in the rooms.

Overall great stay!

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Sarah Louise

After a few hiccups, the staff were very helpful and made our stay wonderful. The resort is beautiful, situated in peaceful area. Can’t wait to revisit again

Leisure Partner

6/10

Pleasant

15 Sep 2025

Kristine

Mecure

Nice location, staff are lovely but the hotel is in need of some repairs and upgrades. My room had a giant water stain on the roof, the aircon smelt like mold and the sheets stained. That said the staff are fantastic and so nice.

Self

10/10

Exceptional

13 Sep 2025

george

The hotel staff are extremely friendly and helpful, nothing is too much bother for them, the hotel is extremely quiet and a great place to wind down and chill and is only metres from the beach and a short walk to the local bars, restaurants and shops

Leisure Partner

10/10

Exceptional

13 Aug 2025

Nathan James

Delayed checkin, but provided free massage. Overall very nice.

10/10

Exceptional

06 Aug 2025

Linda

The cleanliness of the hotel Ngurah our cleaner was excellent and made sure we were happy with the room. We were lucky enough to be upgraded and the bed was very comfortable.

Leisure Family

8/10

Excellent

20 Jul 2025

Gabriel

Good breakfast, good swimming pools, good access to the beach. But the hotel is old and needs some TLC. It's time for them to replace those old towels.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Deanna

Excellent resort to stay near the beach. Morning buffet was great with open air views of the beach. WiFi and tables available under trees on the beach. 24hr kitchen for room service - which is great for jet lagged arrivals. No Bali belly, so the food was safely prepared - including a wide variety of fresh cut fruit.

In the room, I saw a few bugs (centipede, roach variety); nevertheless everything was very clean. it’s a tropical island with favorable conditions for them to survive; and having lived in hot and humid environments, I assume it’s likely an ongoing battle no matter how clean a place may be. The grounds are gorgeous with lots of greenery and trees along the paths from the lobby, villa rooms, pools, restaurant and beach. The beach has a paved walkway that allows easy access for people, child strollers/ prams, and bicycles to find various restaurants, resorts and shopping. The Genius cafe is on the beach next to the Mercure. I would easily stay here again.

Business Self

8/10

Excellent

27 Jun 2025

Katherine

It was clean and the staff are very friendly

10/10

Exceptional

25 Jun 2025

Lia

Amazing staff and service. Great attitude and very helpful. Direct beach access, convenience location. It is an older property, so of course it already shown some wear and tear but overall it is great place (and value) to stay in the sanur area.

Leisure Family

4/10

Poor

23 Jun 2025

Ashley

Unfortunately we had to cancel our stay after one night because we were too uncomfortable. It gets 2 stars, one for location as it is right on the beach, and one for the staff as they did help us. As for the rooms...its like sleeping on a trampoline! Dark, dungy, our balcony door would not close allowing mosquitos in, our bedsheets/pillows stained. Shower pressure almost didnt exist...the place needs an update! We could hear the neighbours next door coughing the walls were that thin. Breakfast definitely just average. My favourite being the fresh squeezed juices as that is hard to go wrong.
Oh, and the Wifi works property wide, however doesnt work well, will cut in and out quite often, including in the rooms!

Leisure Family_with_children

6/10

Pleasant

21 Jun 2025

Debra

Rooms ok but need a little updating.
Towels need replacing very grey looking.

Food needs more different choices for breakfast always the same gets boring.

Example different sort of danish chocolate apricot custard jam.
Different juices.

Leisure Friends

10/10

Exceptional

09 Jun 2025

Matthew

Great location away from the more popular tourist areas, not crowded, quiet, beach not packed allowing for more space. Seemed to be more family friendly and more of a mature crowd. Great walkway along the length of the coast ideal for walks and bike rides. Large modern and impressive shopping centre. All cafes and restaurants visited had great service, quality meals and extremely reasonable prices. The MECURE resort was clean, staff helpful and friendly, older than some of the other resorts but also cheaper. I would most definitely stay there again. Highly recommended

Leisure Partner

4/10

Poor

02 Jun 2025

james

We did arrive early as our flight was changed. Thankful that we could leave our bags and come back at check in time. Unfortunately room wasn't ready, should be 10-15 mins. Checked back 15mins later and told another 15... Again wasn't ready so went to a local Warung to get a drink as it was oppressively hot,mid 30and extremely humid,we came from Perth and was raining and 10 degrees. Arrived back at 3:30 and still had to wait another few minutes....they had to ring and check.
Apart from the check in and no TV for a cpl days,which I only found out was fixed by accident,overall everything else was pretty good. The surrounding gardens are very green and well maintained and pleasant to walk through. Pool is large and a great temperature,not cold like most others. The breakfast selection was a highlight with so many options to choose,pancakes/waffle section and egg bar became a favourite, even got a free neck massage one day.
I highly commend all the staff here,always greeting me no matter what time of day and always with a huge happy smile and I do meen every single person from the security & front desk & cleaners & gardens & maintenance & restaurant bar and pool staff , thankyou you make staying there a highlight...

Leisure Family

8/10

Excellent

20 May 2025

Michelle

Was a good location to beach walk. Breakfast was good and enough variety for me. Coffee was good. Easy walk to warungs on beach. We had Executive room but was a little dated. Bed was comfortable. Shower had good pressure. Would stay again

Leisure Partner

8/10

Excellent

14 May 2025

Katerina

Beautiful hotel in amazing garden setting. Room was quite roomy, although a bit outdated it was very comfy, clean & had great air conditioning. The area was quiet, a great place for peace & relaxation. The beach front was fantastic and the 6 km bike / walking path along the beach leading all the way to the new Icon shopping centre was amazing, with lots of places to eat & drink and little shops along the way. The buffet breakfast catered to all tastes & was substantial. I would definitely stay here again.

Leisure Friends

10/10

Exceptional

10 May 2025

Marian

Friendly staff. Great pools. Nice beach area

Leisure Self

8/10

Excellent

09 May 2025

Marian

Relaxing holiday. Beautiful pools and friendly staff

Leisure Self

6/10

Pleasant

04 May 2025

Melanie

Let me start by saying the staff at this resort were so so lovely, the grounds were also beautiful. Great pools, pushbike hire, buffet breakfast had a lot of options, cocktails were delicious! Nice seating on the beach and quite easy to walk or take a scooter around. I also had a spa treatment which was amazing.
This review is more for management. The room was run down, as in floor was chipped and stained, shower was only lukewarm, bedding/pillows felt a bit grotty. It would be worthwhile spending some money to bring the rooms up to scratch so that they match the rest of this lovely property.

Leisure Self

2/10

Poor

04 May 2025

david

This property is run down and shabby. There is mould on the buildings and has a general overuse tiredness about it. My tv didn’t work for the whole stay and mosquitoes were able to get in each night. It was not close to anything other than the hotel cafe and its special seafood buffet was over cooked fish and some side dishes. Overall very disappointing

Business

10/10

Exceptional

02 May 2025

George

This resort was an amazing experience, unfortunately we couldn’t enjoy the SPA because it was always full, but the private beach is very close and beautiful.
The staff are all amazing and very kind and friendly.

Leisure Family

10/10

Exceptional

23 Apr 2025

Andrew

This was a great place to stay. The staff are amazing and helpful with everything. Great location and will definitely go back.

Leisure Friends

6/10

Pleasant

22 Apr 2025

Michael

Well let me start with the setting is beautiful. Good location for walking the promenade The breakfast was acceptable but not great. And I must say that the entire resort needs to be upgraded. It has seen much better days. For the price, you get what you pay for!!!!

Leisure Partner

10/10

Exceptional

16 Mar 2025

Verified traveler

Sanur beach-side location

Nice hotel on a large property in Sanur on the beach. A nice breakfast is available for a reasonable rate. The resort is a bit spread out with easy enough access to the pools and beach. Our room was very comfortable, and larger than expected.

Friends_and_family Family

6/10

Pleasant

16 Feb 2025

Rachael

Property was in need of refurbishment.
Breakfast was a bit disappointing compared to other hotels in it's class.
Staff were wonderful.
Rooms are clean but tired.

Leisure Friends

6/10

Pleasant

29 Jan 2025

Julie

Overall we were satisfied with our stay at the Mecure for the price we paid. The property itself while beautiful is tired and at the point of badly needing a makeover. Our biggest dislike was the breakfast, walking to 3 seperate locations to get your food and drinks but no proper bacon? Porters not turning up to collect our bags when we left after we asked earlier. The little things which should be automatic we often had to chase the staff up for. Stand out staff member was Reno. We dont know where the Mecure would be without him.

Leisure Friends

8/10

Excellent

04 Jan 2025

Verified traveler

Nice and quiet area, great for relaxing.

Leisure Partner

8/10

Excellent

07 Dec 2024

Fitra

Good

Our stay is good, all the the staff very friendly, and the receptionist when we cek in very helpful.

Partner

10/10

Exceptional

01 Dec 2024

Giuliano

The resort has 2 good pools , good beach location, service is excellent right through the resort , lots of choices for breakfast ,fast check in, its at the end of Sanur beach but lots of bars and restaurants and shops.Its an aging resort but well kept . Good base to explore the rest of Bali .

Partner

10/10

Exceptional

29 Sep 2024

george

Fantastic place to stay and the staff are very friendly and nothing is too much bother also very quiet but only a minute or two to walk to the local bars and restaurants

Leisure Partner

10/10

Exceptional

22 Aug 2024

Jennifer

Nice place, friendly staff will do anything for you, close to good restaurants, beach at yoir door step.

Leisure Partner

8/10

Excellent

20 Aug 2024

Sue

a

10/10

Exceptional

06 Aug 2024

Dianne

I booked our stay here because of its great location on the beach and its good price. I was worried after reading a couple of negative reviews but i was so pleasantly surprised! Im really fussy about where i stay, normally staying at Tandjung Sari or the Hyatt, but i would definitely stay at the Mercure again. We were upgraded to an Executive room close to the pool and restaurant, buffet breakfast was good and plentiful, pools are lovely and the staff really friendly and helpful.

Leisure Partner

10/10

Exceptional

18 Jul 2024

Nicola

Lovely hotel.

Leisure Family

10/10

Exceptional

04 Jul 2024

Nicola

Lovely place, relaxing and close to the beach. Great pool. Staff friendly and efficient.

Leisure Family_with_children

6/10

Pleasant

25 Jun 2024

Lewis

Good beach front location but a fair distance to the main shopping and dining area. Rooms are clean but very tired. Staff are happy and friendly but communication at the reception desk could be improved.

Leisure Partner

10/10

Exceptional

24 Jun 2024

Vanessa

Yoga and relaxing in paradise

I loved Mercure , Gardens , peaceful , yoga , the beach , beach walk. , breakfast , the room a great size , clean , balcony large and I really enjoyed the pool . I had a relaxing stay.

Self

6/10

Pleasant

13 Jun 2024

Mark

You get what you pay for

We hadn’t been to Sanur in over a decade and debated to go with an expensive hotel or look for value for our short 4 night stay before relocating to Legian. We ended up taking the value option and ultimately discovered you get what you pay for. The hotel is very dated and run down. Our room, albeit very clean and comfortable was literally falling apart. The side tables and benches all move when any pressure is placed on them and the 2nd floor balcony railing was loose at one end and ready to completely break. Our electronic door key failed on at least 4 occasions so we couldn’t access room resulting in staff having to bring a laptop and re-program the door. The hire bikes are old, have broken pedals and rusty chains. Breakfast is very basic, lacks flavour and the coffee (when machines aren’t malfunctioning) is disgusting. Having said all that, the location was great, pool always clean and staff were always polite, courteous and expedient in addressing any concerns or bringing amenities to room.

Partner

6/10

Pleasant

09 Jun 2024

Valdis

It felt like the staff were not organised

Partner

8/10

Excellent

01 Jun 2024

judith

Pool staff need training. Used plates and glasses not collected all day. They should walk around to take orders, not all hang around behind bar. We had to go up to them to order. This applies to both pools.

Leisure

10/10

Exceptional

11 Mar 2024

Amanda

Great location and stay

Happy friendly staff. Great response to feedback and terrific exec room. Good location. Didnt really vibe the breakfast buffet but amazing gluten free/vegan cafe in site was awesome. Thx Mercure great stay

Self

10/10

Exceptional

05 Feb 2024

Linda

Enjoyed the beach and area. The breakfast options are plentiful.

Leisure

8/10

Excellent

23 Jan 2024

Colleen

Older style property. Spacious and clean rooms with great beach access

Leisure Self

8/10

Excellent

15 Jan 2024

Alison

Set in beautiful gardens with 2 pools. We stayed in various room types over our 10 day stay due to visiting other areas in between. The delux was definitely our favourite.
The rooms were all clean but some are a bit on the tired side.
The location is great and is within walking distance to restaurants both along the beach front and street.
The seafood bbq on the beach at the hotel offered a good selection tasty dishes.
Staff are friendly and helpful.

Leisure Family

10/10

Exceptional

11 Dec 2023

Karen

Great spacious garden wth bungalows spacious interiors. Use recycling of waste and refillable glass water bottles. Friendly and helpful staff, thin pillow available on request!! I needed a thinner pillow and any housekeeping at 9.30pm, delivered in 10 mins!! Great pools.

Leisure Self

8/10

Excellent

09 Dec 2023

Bryan

Excellent location on the beach .
Very friendly staff
Beautiful pool
Room in need of an upgrade - showing signs of wear and tear.

Leisure Partner

10/10

Exceptional

06 Dec 2023

Nigel

Good traditional Bali accomodation. The property is old but has the character of old Bali. Upkeep would be a problem for the expansive property but the staff do very well. Very comfortable.

Leisure

10/10

Exceptional

18 Nov 2023

Thi Hien

We checked in late but was provided a big private waiting area with a bathroom included. I recommend everyone come here.

Leisure Friends

10/10

Exceptional

13 Nov 2023

Cameron

Staff were very courteous and very friendly and attended to our every need.

Leisure Family

10/10

Exceptional

14 Oct 2023

John

It was just so peaceful for me and my wife and would certainly come back again once my wife is back in good health.

Leisure Partner

8/10

Excellent

29 Sep 2023

Kay denise

Beautiful on the beach
But very old
Needs a revamp
Food shocking
Great location
Quite
Beautiful gardens
Spa great

Leisure Friends

10/10

Exceptional

20 Sep 2023

Anne

A relaxing stay at the Mercure, Sanur on the beach

Although an older establishment the Mercure was clean and well maintained. Beautiful grounds surround the accomodation. The Mercure is at the beach and central to the footpath that allows you to walk for ages. Friendly staff, clean pools and great food all add to the experience.

Partner

4/10

Poor

31 Aug 2023

Craig

Staff were lovely but property is old and dated needs a facelift

Leisure Family

10/10

Exceptional

31 Aug 2023

Ellen

I had a very relaxing time at this property,
Staff were great, food was excellent, huge selection of breakfast choices.

Leisure Self

10/10

Exceptional

21 Aug 2023

Rodger

The hotel staff were friendly, helpful and at all times professional. The room was clean, comfortable and serviced every day. Not my first time at this hotel and will not be the last, great place!

Leisure Self

8/10

Excellent

12 Aug 2023

Christopher Boyd

Had everything we wanted. On the beach. Good food. Good service

Leisure Family

8/10

Excellent

22 Jul 2023

Jeffrey William

Nice quiet hotel with comfortable rooms. Bathroom could be better and cleaner. If you want to be in the midst of the actions then this is not the hotel, with no shuttle service available, you either walk a fair distance or need to grab a taxi.

Leisure Partner

8/10

Excellent

14 Jul 2023

Lissa

Fabulous location. Lovely staff. Excellent breakfast. Lovely pools. Right on Sanur beach. Many many eating options in close walking distance.

Leisure Partner

8/10

Excellent

11 Jul 2023

Karina

Great size room and bathroom but tiny balcony. Comfortable bed. Grounds and pools were great, but being so south in Sanur it was a long walk to the main busy areas of shops and cafes.

Leisure Self