WelcomHotel Bengaluru

10/10

Exceptional

16 Jan 2026

Altaf

Clean room, great hospitality, best staff

8/10

Excellent

09 Jan 2026

Jai

Staff

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Vishal

Rooms were clean and the service was satisfactory

8/10

Excellent

03 Jan 2026

Arogyaswami

all good. but toilet door was hard to open and hard to close so a huge problem - did call front desk twice but no action. else a great hotel!!

if you install a hand hold near toilet it will help elder guests

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Dhanya

Clean rooms, good food, neat dining area

Family_with_children

6/10

Pleasant

28 Dec 2025

Deepesh

hotel is very very old , they upgraded me to a suite which is lovely but room is super dated, hotel lobby is a business lobby , hotel is a business hotel not luxury

Business Self

8/10

Excellent

28 Dec 2025

Rajeev

The staff was good. Special mention to Mr Abhishek at the restaurant who was very professionalism. Excellent food selection. Only comment is the pool needs some more cleaning given r

8/10

Excellent

17 Dec 2025

Arikatla

Still there is lots of improvement needed

Leisure Family_with_children

10/10

Exceptional

16 Dec 2025

Lauren

Great welcome concierge, waitstaff in restaurant, and speedy IT support for TV issues. Great place to stay!

Business

10/10

Exceptional

15 Dec 2025

Anil

Nice and warm hotel.
Room was upgraded at the time of check in. Good hospitality and nice service.
We stayed overnight and didn’t have chance to explore much.
We will love to stay here again on our next trip.

10/10

Exceptional

15 Dec 2025

Sandeep

After a few initial hiccups, the amazing staff went above and beyond to turn around our experience into a memorable one.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

LOHINI

We enjoyed the stay, very clean rooms and good service and nice breakfast buffet. Very convenient for shopping.

Leisure Family

2/10

Poor

06 Dec 2025

Pudur

KTC Welcome hotel Manager Gautoam confirmed that the refund for double booking of the hotel ( ITC welcome richmond road) was initiated and Expedia it not doing the refunding. Expedia is vey bad in the refund process

Business_and_leisure

10/10

Exceptional

02 Dec 2025

Srivar

Super room

10/10

Exceptional

25 Nov 2025

PRADEEP

Good service

10/10

Exceptional

20 Oct 2025

Munish

Overall clean experience

10/10

Exceptional

06 Oct 2025

Gokul

Great hotel. Excellent room service. Housekeeping requests can be placed at guest’s choice of time, which really helped us. Excellent breakfast buffet. Great dining options in the hotel with excellent food quality and helpful staff.

8/10

Excellent

24 Aug 2025

Mayoof

Good

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Rias

Idk

10/10

Exceptional

17 Aug 2025

Joylynn

Excellent service. Wonderful buffet. Comfy bed.

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Salman

Ok

10/10

Exceptional

26 Jul 2025

Maria

Best part about this property is the location itself which is very central ,It has all the amenities which you can expect from a good 5 star business hotel

Leisure Family

10/10

Exceptional

18 Jul 2025

Salman

Ok

10/10

Exceptional

14 Jul 2025

Laban

Perfect

Business_and_leisure Family

10/10

Exceptional

30 Jun 2025

Angadbir

Great property

Leisure

10/10

Exceptional

06 Jun 2025

Vidya

Very good service

Leisure

10/10

Exceptional

29 May 2025

raghu

The Room , Staff politeness, Response, quality of the food all the good

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Suresh

Good Business Hotel for couple of nights

Food is Good and service is very good

Business

10/10

Exceptional

19 May 2025

Dorette

Nice rooms. Friendly staff.

Leisure Family_with_children

4/10

Poor

14 May 2025

Aidan

This hotel is definitely not a 5 star hotel. Maybe 4 star at best. Don't be misled by their advertising. It has subpar amenities, zero luxury, and extremely poor service.

It was absolutely absurd how terrible and unprofessional the management is and the service is excruciatingly slow despite having 10 staff members standing around doing nothing all day.

Despite prepaying for a room months prior to my visit they claimed it wasn't available upon my arrival. Unacceptable. The management response was, tough luck, we gave your room to someone else, here's an inferior room.

In addition to the room scam they are pulling, there are:

-Flies everywhere in the dining area.
-Cleaning staff who will disturb you in your room to ask you to give them a good review.
-Management who lies to you and offers you complimentary services only to try to rip you off and make you pay for them upon checkout.
-Extremely slow service.

Expedia should not allow them to claim 5 stars on its website. This is disingenuous. If you stay at a 5 star hotel you have a baseline of standards and expectations and this place is not comparable to some of the genuine 5 star hotel offerings from brands like Lotte, Hilton, Accor.

You will be extremely disappointed in your stay here and regret wasting your money.

Leisure Friends

8/10

Excellent

06 May 2025

Vernon

Good Stay a little dated but everything in functional nothing extravagant for the price just a good hotel to stay at, dont expect holiday style vibes,more a business oriented hotel.

Leisure Partner

10/10

Exceptional

30 Apr 2025

CHANDRA

Good location and polite staff

Business_and_leisure Self

10/10

Exceptional

25 Apr 2025

Krishna

Excellent!

Great hotel.Enjoyed every minute in there.Staff were very nice and welcoming.Rooms clean and food was excellent.Great choice of dishes.

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Lalat

Great location, great service ,friendly staff

Leisure Self

8/10

Excellent

13 Apr 2025

Verified traveler

Pleasant. No discomfort

Friends_and_family Family

8/10

Excellent

26 Mar 2025

Gaurav

Great stay. Clean. Food is acceptably good.
There is no executive lounge where you could get beverages/snacks/privacy from the general lobby area. Executive floor only means that you need a keycard to access elevator to your room floor.

Business_and_leisure Partner

10/10

Exceptional

25 Mar 2025

Viral Rameshchandra

Great

Business Self

10/10

Exceptional

23 Mar 2025

Shesha Vishnu Sujana

Very close to the main areas of Bengaluru.

8/10

Excellent

04 Mar 2025

Deena

On check in, I was advised I should have booked 2 rooms rather than 1 although booking clearly stated room was for 4 people. It was then suggested that 2 adults and 2 teenagers needed to sleep on 1 king size bed. I explained this was not feasible and an extra single bed was provided.

Apart from this, reception was receptive to requests. They sorted issues out like the shower not draining well.

Lovely sauna and steam room. Please consider having more parasols by the pool.

Leisure Family

6/10

Pleasant

23 Feb 2025

Tomoharu

The room was clean. The water bottled provided had its sealing almost wearing off. The restaurant was below expectation.

Business Self

10/10

Exceptional

13 Feb 2025

Renee

The staff was amazing and the food was really fabulous as well. The spa was great and everyone was so friendly and helpful. The location is great; within walking distance of shopping, and it's very secure. I would recommend this hotel to anyone and will stay there again if I return!

Leisure Friends

8/10

Excellent

28 Jan 2025

Susan

Service was good. Food was okay. Maybe not ask for credit card to make deposit. Can use debit card also.

10/10

Exceptional

22 Jan 2025

Anushiya

So welcoming staffs and excellent service
Very clean and professional
Very delicious food
Enjoyed every moment of our stay
Jyoti was very helpful

Leisure

4/10

Poor

15 Jan 2025

Haikesh

Room not practical in terms of layout especially for fam of 4.
Wc could not be locked.

Leisure Family_with_children

2/10

Poor

13 Jan 2025

Venkatachalam

Undertrained staff, but clean hotel

8/10

Excellent

07 Jan 2025

Vishal

Great rooms - good size, clean and with the minimum required amenities. Breakfast and dinner service is terrible. Food is full of spices instead of flavour and unnecessarily expensive. Service is slow (getting cutlery provided whilst the food is already at table) and sometimes awkward as orders does not even arrive (so just gave up) and need multiple reminders with multiple staff members over an extraordinary period of time. One or two hardworking staff members and others are just pretending to be busy. During one dinner, a loud altercation took place between two waiters - bad language used in the presence of all guests including children.

Leisure Family

10/10

Exceptional

06 Jan 2025

marukoon

Very convenient for getting aroud near by malls

Leisure Family

8/10

Excellent

01 Jan 2025

Jewel

Welcom ITC is a great chain of hotels however it’s a bit overpriced

Partner

8/10

Excellent

26 Dec 2024

Ponnada

Ok

Business

10/10

Exceptional

15 Dec 2024

Christopher

Das Personal ist super (Siddika hat uns zum Beispiel sehr freundlich geholfen den Transport zu organisieren)
Das Hotel ist nicht das neuste aber insgesamt sehr gut (Zimmer sind sehr groß, Betten sind bequem, Frühstück gut)

Leisure Partner

8/10

Excellent

10 Dec 2024

Romeet

Great choice for business stays. It does not have the lavish touch of an ITC group hotel but does well to carve a special niche place for itself. Pocket friendly.. great location..great staff

8/10

Excellent

27 Nov 2024

Kaushik

pleasent

nice hotel to be in

Business

10/10

Exceptional

25 Nov 2024

Sudhakar

The staff were professional and polite.

Leisure Family

6/10

Pleasant

19 Nov 2024

Jeannie

Front desk staff was more catering to Indian nationals vs US or foreign visitors. We had to reactivate our key card at least 15 times in our 11 day stay.
They would comment that we deactivated the key by keeping it too close to the phone - we explained that it was in the wallet. They looked at us as if we are lying. They even came up to check and still didn't believe us. Housekeeping staff was extremely nice.

Leisure Family

6/10

Pleasant

14 Sep 2024

Rahul

Everything is good

8/10

Excellent

15 Aug 2024

Vinod

The property is located in a nice locality that is the only highlight. Our bags arrived only after a follow up. The rooms are dated and we had to call the maintenance twice. The restaurants appeared to be staffed well, but lacked attention to the diners. Had to literally wave down for service. There was other issues related with inexperience or lack of attention at the front desk.

Leisure Family

10/10

Exceptional

27 Jul 2024

PRABHU DEV

Comfortable stay

10/10

Exceptional

16 Jul 2024

MALINDA

stay only 1 night.it was good.

10/10

Exceptional

04 Jul 2024

Lovella

Very eco friendly. Zero carbon footprint. Rooms were clean, well maintained. Free breakfast has a wide spread.

Leisure Family

2/10

Poor

23 Apr 2024

Jasreen

Disappointing Experience at a 5-Star Property

I recently stayed at welcome hotels by ITC in bengluru,expecting a luxurious experience befitting its 5-star status. Unfortunately, my stay fell short of expectations. Despite the premium price, the air conditioning in my room was not functioning properly, making it uncomfortable throughout my stay. This significantly detracted from the overall experience, leaving me disappointed and unable to fully enjoy the amenities. Considering the high cost and the lackluster experience, I regret to say that I cannot recommend this hotel to others seeking a truly exceptional stay.

Business

8/10

Excellent

07 Apr 2024

CHRISTOPHER

Good hotel, probably nicer than we needed for the time we spent there. Only had breakfast one day due to leaving early the other days, but the selection was pretty good. Room was nice with a decent shower, however the power sockets oddly didn't all fit the Indian plugs we had. Light switches were also a bit overcomplicated.

Partner

8/10

Excellent

23 Mar 2024

Sawan

First night was difficult because I got a room that smelt of cigarette smoke. It was late realised at midnight when we came back to the room, when I mentioned next day they kindly changed rooms and it was fine. Facilities and food was good. Room was average. Gym was great. Pool was cold and tiny.

Friends_and_family Friends

8/10

Excellent

16 Feb 2024

Lee

Disappointed

We booked an executive room. It did not have any additional features above the deluxe room. If it did, we were not told about it upon check in. When we arrived in our room after a long day of travelling we were disappointed to find that it was a smoking room and smelt heavily of stale cigarettes. We were not asked on check in if we required a smoking room and did not think we would be given one as most hotels no longer allow smoking. The receptionist checking us in couldn’t have been less interested in the check in process and we had the misfortune to have him check us out too. I’m long past arguing and complaining about a hotel room on a short stay. It’s not worth ruining your holiday. I just wouldn’t chose to stay there again.

Partner

4/10

Poor

05 Jan 2024

KRISHNAVENI

Nothing is much liking. Found bugs, cockroaches, filthy because of too old furniture. Even door handles comes out. Not worthy.

Business Self

6/10

Pleasant

04 Jan 2024

Wilfred

This property is advertised as 5 start hotel but when we checked in it felt like 3 or 4 star hotel. The prices are also expensive and checkin was too slow. Eventhough room was booked for 4 people we had to order extra bed and pay addiitonal charges. The additional bead has rough edges/metal edges pointing out hurting us whenever we walked around making our stay very unpleaseant. Room was not very clean with dust around corners and under the beds. The provided hair dryer did not work. The bathroom fan was not working. Overall our stay was just average and everything including breakfast provided felt mediocre at best. While there were many people to help you it felt like too many cooks in the kitchen made it worse and they forgot our order. Hotel needs to be reclassified as a 3/4 star hotel and work on removing inefficiencies in the system along with improving cleanliness, customer service etc. The quality of the food also needs to be improved.

Leisure Family

10/10

Exceptional

28 Nov 2023

Jayanthi

Safe, Clean, courteous staff

Leisure Family

10/10

Exceptional

31 Oct 2023

Viral

Staff was excellent! Room was very nice!

Business Self

6/10

Pleasant

22 Oct 2023

anil

Stayed here a few times when i visit india and bangalore. Staff seems good especially dining room area but rooms need a bit thorough cleaning tins of dust in the little fliers, under the phones and the fridge area dont think they clean this enough during they servicing of rooms i pointed it out to front desk manager and the room cleaners with pictures and got someone to come and clean it properly.
Rooms are large and fairly comfortable meals at bufffet are very indian or should i say south indian basically similar stuff all of the 9 days i stayed here. Its a bit away from restaurants, unless u take a cab to go for meals at restaurants
Wifi. Shower and bed worked well .
Good for a short stay . I moved hotels after 9 days.

Business Self

10/10

Exceptional

13 Aug 2023

Savio

Hi I would specially like to mention the restaurant service(Jacaranda) .Mr Yusuf and the staff were highly professional yet patient and was a pleasure to see their smiling faces although they work from morning to evening.Extremely courteous and helpful.A special Thank You to them.The room service was also great.We had an issue with the tap and it was replaced within 10 mins of raising the complaint.
At the greet/check-in Mr Denis took care of all the formalities on check in.The room was clean however it is now looking jaded and probably needs a makeover(I have now stayed at this hotel over my last 3 visits)

Thank you for making our stay worthwhile especially since we have a special needs child.
Thank you again
Sincerely,
Savio

Leisure Family_with_children

10/10

Exceptional

09 Jul 2023

Balamurali

Excellent staff. Very professional. Made our stay so pleasant

Leisure Family

10/10

Exceptional

04 Jul 2023

Anupam

Located centrally in Bangalore. Excellent experience overall.

Leisure Family_with_children

6/10

Pleasant

22 Mar 2023

Sanjay

a hotel which is excellently located and priced, however all good things come at a price hence the customer service was not to good

Business Self

10/10

Exceptional

21 Mar 2023

Mythily

All is well

All is well

Friends_and_family Family

6/10

Pleasant

20 Mar 2023

C S

Needs some refurbishing

Sagging mattresses, etc

Business_and_leisure Self

10/10

Exceptional

08 Mar 2023

Arvinder singh

Extremely cheerful staff .

Business

8/10

Excellent

25 Feb 2023

anil

Rooms were comfortable but dining options and buffet were quite basic. Very limited options compared to other similar properties.
Hotel was quiet and close to the city center.

Leisure Partner

10/10

Exceptional

12 Feb 2023

Sheela

I would recommend this property for a restful stay. Friendly helpful staff. Excellent selection of cuisines. Daily housekeeping, fresh towels and generous supply of toiletries.

Leisure Partner

8/10

Excellent

31 Jan 2023

Bharti

Great location, access to the best locations needed for business or leisure travel. I enjoyed my stay. Thanks

Leisure Self

6/10

Pleasant

30 Jan 2023

Ramachandran

This is an over-hyped but average property. Service is spotty - especially at the restaurant and at checkout. Polite, well meaning staff but many are poorly trained. Clean rooms and bathrooms but age old design. Restaurant food is of excellent quality. But service is a hit-and-miss! Centrally located, close to a crowded traffic intersection. Has a gym and a spa. Both are functional but nothing much to write home about. The famous ITC brand is not reflected in their staff training, checkout procedures, management quality, or customer care practices. Most certainly, not VIP grade as claimed! Very immature management. Would not recommend.

Leisure Self

10/10

Exceptional

25 Jan 2023

Sharda

The hotel was awesome. The staff were friendly along with the service. The hotel is also clean. We would definitely be staying here again.

Leisure Family

10/10

Exceptional

04 Jan 2023

Nagesh

Clean and modern. Helpful staff. Excellent breakfast buffet. Loved the reusable glass bottle-water service.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2022

Sejo

Really enjoyed the stay at the property.The breakfast was awesome and very good team of property staff.Hats off to make our 3 day stay awesome

Leisure Family_with_children

6/10

Pleasant

01 Jun 2022

C S

Could hv been more cleaner

Leisure Self

10/10

Exceptional

14 Mar 2022

tenzing

The staff were very courteous & professional. The environment was very chill, calm & clean. The night staff front desk was very helpful, on time, & did his job perfectly. Overall our stay at Welcome Hotel was Excellent.

Business_and_leisure Family

10/10

Exceptional

05 Oct 2021

Piyush

Awesome hotel

Awesome hotel and nicely located

Business

6/10

Pleasant

11 Sep 2021

Naveed

Checkin time was 3.00pm but taken long to checkin 3.40 we have to wait

Leisure Family

8/10

Excellent

23 Aug 2021

anil

Small things make a difference
Not having spoons or coffee stirrers make things rather difficult when making coffee or tea.
Staff were great but these small thing matter and shows the attention they have to these things

Business_and_leisure Self

2/10

Poor

13 Aug 2021

Rishav

Pathetic Services From Check in to Check out

Horrible experience right from Check in to Check out and don't try to have Dinner at the restaurant, there is no thought in Menu, no thought or understanding about food preparation, and the if you talk about table service then you can have to wait for minimum 25 mintues to have glass of water as waiter was becuse thers are total 5 guests are having dinner at restaurant and moreover i have to leave my Dinner in middle nobody has time to serve or attend, the services are so pathetic that after checking out, i still had not received my bills and thrice i have called to Hotel Reception

Business

10/10

Exceptional

16 Apr 2021

Verified traveler

Nice hotel. Staffs were friendly. Good food. Close to city centre, restaurants and attractions. Easy access. Too necessary steps to minimise transmission risks. Loved the sensor technology used to operate the lifts touch free. Extended my stay for 3 more nights. Didn't get the chance to try their breakfast but would like to try it. Overall value for money. Highly recommended!

Friends_and_family Family

8/10

Excellent

09 Mar 2021

YOGESH

Thumbs up

Nice place at quite attractive rates.

Business

10/10

Exceptional

04 Mar 2021

Verified traveler

I had a comfortable few days in this hotel, the staff is lovely and facilities are also decent. Would stay again!

Business_and_leisure Self

10/10

Exceptional

24 Jan 2021

Ashish

Worth a repeat !!

Take a room on the higher floor. The place is clean, great staff and also the breakfast is amazing! Venue is right on the heart of the city.

Business

10/10

Exceptional

19 Dec 2020

Verified traveler

It’s a wonderful stay and I will definitely stay again

Business Self

10/10

Exceptional

01 Dec 2020

Verified traveler

Amazing stay

Business

10/10

Exceptional

28 Nov 2020

Deepak

Superb service!

The hotel is located in a very convenient prime location. The staff and service at the hotel is just excellent. Highly recommended !

Friends_and_family Family

10/10

Exceptional

19 Oct 2020

Rajesh

The stay was wonderful, good location...Have a good restaurant...staff is very polite and cooperative..i would recommend this hotel for a business trip.

Business

10/10

Exceptional

03 Sep 2020

Ashutosh

Amazing stay during Covid-19

2 day leisure trip to relax and reduce burnout from work was triggered into complete delight by this amazing property. The room was exceptionally comfortable, and food was delicious. They maintenaned good hygiene and kept the place well sanitized. Thoroughly content with our choice.

Partner

2/10

Poor

28 Feb 2020

Prabhakar

Hotel sold my room . I has planned to just sleep . So at the time of check in at 11Pm I was shifted to another hotel and finally got the room at 12.30

Business

10/10

Exceptional

10 Feb 2020

Verified traveler

It's a nice property in cbd. Rooms are nice size and the bathrooms are well planned.

Business_and_leisure Self

10/10

Exceptional

10 Feb 2020

JoydeepPaul

Outstanding hospitality of staff. Everyone of them. Excellent room quality of food and amenities. I will stay here at a heartbeat. I had an outstanding experience.

Business_and_leisure Self