Name: Peppers Salt Resort & Spa Kingscliff
Address: Bells Boulevard, Kingscliff, 2487, AU

2/10

Poor

27 Jul 2026

Ben

We had booked 4 nights at Peppers with our 3 month old daughter. We called ahead to confirm the portacot for the room and was told it would be there on arrival.

After checking in, we walked to our room to find heavy construction next door and above our room. Inside the room, the dishwasher was running with nothing in it, no portacot and a cherry picker looking directly into our bedroom.

We rang reception to bring the portacot so our daughter could have her nap, however this took close to an hour while we waited. We looked through our room further to find the small tv in the lounge room was broken, we notified staff however this was not tended too during our entire stay.

Our morning’s commenced with tradies out the front of our bedroom at 7:00am discussing the day, starting the cherry picker and waking our daughter.

The day consisted of scaffolding being built, masonry drill bits being drilled above our room and no privacy.

When flagged with staff on our concerns over the room, we were offered a free breakfast and told they were sorry. This could have been avoided at the beginning by notifying guests of the construction, seeing we had booked for an infant and maybe thinking our situation wouldn’t fit for the current works.

The staff had no forward thinking, no personal skills and no empathy for our family or what it’s like to have children. We have stayed at this hotel for over 15 years but will never go back.

8/10

Excellent

27 Jul 2026

Raelene

Our check in was very rushed, not sure why as I was the only one there: room was fine although a bit tired…. I would have like to have been told about the amenities, I have no idea if they have a gym, but I could see the pool from reception, also would have liked to have heard about breakfast options,…
On the plus side you’re a 25 minute walk to Kingscliff which is such a cute little place… full of amazing restaurants and the beach views are amazing…. They also have a great area for picnics and kids play area…worth a visit if you’re up for the walk.

6/10

Pleasant

17 Jul 2026

Ryan

The hotel unit is ideal for travellers who would spend either a night or two not any more. Restaurants are few and far inbetween with limited opening. Need a microwave in this room if staying more than 2 Nights. Peppers is a great brand

Partner

10/10

Exceptional

10 Jul 2026

Philip

Met the NSW State of Origin team, who were staying at Peppers too....awesome e
Xperience

8/10

Excellent

10 Jul 2026

Brett

Staff were quite preoccupied/dismissive at times. Not sure if it was due to lack of staff

Self

10/10

Exceptional

07 Jul 2026

sharyn

Fabulous. Pools amazing. Bonus to have a heated pool. Super clean. Only negative is gym too small

6/10

Pleasant

05 Jul 2026

Debra

At first glance everything looked great but lots of annoying issues over our stay. Signage could be much better for such a spread out complex, the so called heated pool was not, restaurant and drinks much too expensive, happy hours not realistic and too many conditions, nowhere to get a drink or coffee or a snack after 6pm, reception often unattended, no water in Gym, layout of 1BR not convenient and on last morning housekeeping comes in before we had checked out!

Family

6/10

Pleasant

01 Jul 2026

John

Great location. Poorly designed tiny room.

10/10

Exceptional

28 Jun 2026

Tamara

Nice property with plenty of space, Pools, restaurants and Easy parking. Clean rooms good size bathroom.

Friends

2/10

Poor

16 Jun 2026

terry

What a nightmare bird crap all over the car in the underground parking garage Room tv entertainment system not working called front desk couldn’t fix till the next morning air conditioner NOT working booked in for 3 days stayed 1 nothing was offered ( another room or refund) Maybe???? Thanks for nothing Terry L

Self

8/10

Excellent

16 Jun 2026

Laurence

The apartment was large and well set out with a kitchen full of essentials.

The property does not have an ocean frontage or view, but we knew that. Most rooms look out over one or the other pool.

Partner

8/10

Excellent

14 Jun 2026

walter

Update

Friends

10/10

Exceptional

14 Jun 2026

Aaron

Get location and everything is walkable, get great away if you want to relax

Business

10/10

Exceptional

09 Jun 2026

Leanne

Great location. Breafast was great but needs more variety on successive daily menu.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Vincent

We enjoyed our time at Peppers Salt Resort and would be happy to go again but the room we stayed in was ‘tired’ and really needs a refurbishment. Great facilities, helpful staff. Thank you.

Partner

2/10

Poor

04 May 2026

Michael

Good location, comfortable beds, good aircon. Those were the only positive things about this hotel.

This hotel didn't meet minimum standards of being able to actually sleep. Saturday night there was a raging party in a nearby room from 9:30pm to midnight, this included screaming, yelling, karaoke, and loud music. We were honestly too tired to think about calling reception with the hope and expectation that someone on staff would have heard the noise and did something about it. Same again Sunday night except it started at 11pm and ended past 2am. This time we ended up calling reception 3 separate times to get it resolved eventually.

The room is badly designed and fitted out. The window from the room to the bathroom is just weird and when someone gets up in the middle of the night the light wakes everyone up. The block out blinds are useless as they let in plenty of light around it (whatever happened to just using some nice curtains?). There is no table or desk in the room leaving you no where to put things down. To use the kettle you need to put it in the corner of the room on the floor or unplug the TV and put it on the TV cabinet. The toilet button is hard to flush and door can't close.

The parking situation is just confusing with numerous sections labeled however with some garage doors left up, the signage disappears. There are little sparrows everywhere so your car gets covered in bird poop.

The thumping dryer from next door is heard and felt through the walls.

Partner

4/10

Poor

27 Apr 2026

Sharon

Couldnt see the beach. Staff provided basic confusing information. Was advised of a 200 dollar holding deposit not to be charged and released upon check out... this was not the case and had been charged and upon check out advised this is now a 5 to 6 day turn around from my bank.. not impressed. 1 bath towel per person for a 4 day stay. 1 milk no room clean. Requested 3vtimes for 2 single beds.. not done either. Not impressed with my stay. Expected more from a Peppers resort. Out dated decor.

Friends

10/10

Exceptional

26 Apr 2026

Adrienne

Brilliant property . We had a fantastic stay and couldn’t believe the value for money .

Friends

8/10

Excellent

22 Apr 2026

Jennifer

The only down side was the distances to walk between room, facilities, car park etc. staff were excellent

Partner

10/10

Exceptional

20 Apr 2026

Akaansha

The room was in great condition with a beautiful view! The staff were very friendly and the location is very convenient close to several restaurants and sightseeing activities in Kingscliff. Definitely recommend!

Family

8/10

Excellent

16 Apr 2026

Amanda

Lovely resort close to the beach and restaurants. The room was clean and the service was good. The buffet breakfast was great! Definitely recommend if you are looking for a laid back stay.

Partner

10/10

Exceptional

16 Apr 2026

Dale

All good. Great location and amenities. Friendly staff.

Partner

10/10

Exceptional

12 Apr 2026

Claire

Fantastic stay!! The reception was so welcoming (and smelled delightful) and the staff on the desk were so friendly and helpful. The lovely lady who checked us in remembered us during our stay which was so thoughtful. The lagoon pool is literally incredible. So big and spacious with ample pool lounges. We are enjoyed that the pool area was open until 10pm and enjoyed a late night swim/spa. Our room was so spacious, comfortable bed and fantastic in room spa. Honestly we can’t wait to return again soon!

Partner

10/10

Exceptional

11 Apr 2026

Jessica

Great stay in great location. Highly recommend.

Friends

10/10

Exceptional

11 Apr 2026

Jessica

The pools were amazing, room was very clean and the staff were lovely

Partner

8/10

Excellent

10 Apr 2026

Luka

We had a lovely 5 night stay. It was noticeable that amenities and rooms were a bit tired, and had some issues with our door. Staff were super helpful. One thing I found difficult was that my 4 yr old could not reach the soap bolted onto the wall as it was too high - not a big deal. I was also incredibly confused about room service. Which when booked stated “subject to availability” - what does that even mean?!?! When we checked in there was no discussion and it was on day 3 I realised we would not be receiving room service. We don’t need new towels or our bed made but some new cups & the bin changed would’ve been lovely given we were in a room only. Overall, especially at the price point, we were very happy with our stay and will be coming back yearly :-)

Family_with_children

10/10

Exceptional

10 Apr 2026

troy

Great overall

Partner

10/10

Exceptional

31 Mar 2026

Colin

We had requested a specific area for our room as we stay at this property often and my wife struggles with walking with her cane. This was stated in the booking but upon arrival to check in we had been allocated a room furthest from lifts, car parks breakfast and pool access. We were advised by check in staff there was nothing they could do as they were fully booked. The manger over heard this and went through all the bookings and re checked us in to a more suitable access room for my wife. We would like to thank him for going out of his way to help us out. The room was in a helpful location and we thoroughly enjoyed our 2 nights at Peppers Salt as usual. Room was clean, breakfast great and pool amazing. We will definitely be back again

Partner

10/10

Exceptional

29 Mar 2026

MIchelle

Our room was lovely, it was spotless and beautifully clean, as was the rest of the resort. We needed an extra bed and the staff, including Tracey B and Johnno, were really friendly, helpful and super efficient. The breakfast was amazing, with so much more food than your average buffet, and they offered gluten- and dairy-free options. The mince was to die for, so yummy. I will be returning. I highly recommend staying here; the local restaurants are also amazing. You have to go to Fin the fish restaurant, which was divine; the seafood platter at the tavern with ocean views was delicious; and the Mexican was next level. We had so much fun chatting to the locals in restuarant strip just over the road. Highly recommended.

Friends

10/10

Exceptional

29 Mar 2026

Amy

Beautiful location, and a lovely hotel. We had an issue with our room and the staff were amazing at getting it sorted asap and we got a little treat for the inconvenience - great customer service.

Family_with_children

8/10

Excellent

26 Mar 2026

Karen

Staff were very good and friendly. Lived my room and amenities.

6/10

Pleasant

24 Mar 2026

Philip

We have stayed at Peppers 4 or 5 times for a week each trip nd loved it; however have not been there for approx 6 years and the standards have dropped and work needs to be done on the property. The room was not clean, especially behind the tables next to the bed and around the blinds. The fan in the bathroom did not work, pavers were loose and in poor condition around the spa and pool. For what you pay it is not value for money any more.

6/10

Pleasant

23 Mar 2026

Kyana

The room was fine, everything is closed on Sunday nights (restaurant, room service, etc). There were no QR codes in the room to use anything as stated, it was not super clean and I wouldn't have classified as a resort when nothing is open to use.

Partner

10/10

Exceptional

21 Mar 2026

Morgan

Lovely pool and atmosphere. Drinks and food are expensive but expected being a resort. Good location, close to restaurants and the beach. Would definitely stay again

Partner

10/10

Exceptional

16 Mar 2026

Cindy

Room clean needed more towels, never needed the laundry facilities.

Friends

6/10

Pleasant

15 Mar 2026

Francis

Pool ok , room overlooking car park through plants

Partner

10/10

Exceptional

01 Mar 2026

Gary

Great location, Excellent customer service. Central to beaches and shops.

Partner

10/10

Exceptional

17 Feb 2026

andrea

The room was awesome and the staff very friendly

Leisure Family

10/10

Exceptional

08 Feb 2026

Karen

Staff were young and still learning
Very polite and hospitable

8/10

Excellent

06 Feb 2026

Michelle

Room was clean. Facilities were great. Staff were good too

Self

8/10

Excellent

03 Feb 2026

Marilyn

Staff were helpful.

Room was clean. Brilliant chilled room, although smelt musky, and the bedroom air vent has black mould on it. Not sure what’s behind the vent.

Beautiful layout and lovely outlook to the main pool area.

The resort could use some money spent to just update broken or rundown areas.

It could also use modernization in the bathrooms as well. Very odd to duck heads to get into the shower or toilet cubicle. Plus the silicone corking has gone old and orange with some black mould in the silastic.

In its day it would have been impressive and top designed resort.

Overall things noted above did not take away from our fabulous stay.

Leisure Family

8/10

Excellent

27 Jan 2026

Claire

Room was clean a

8/10

Excellent

20 Jan 2026

Helen

Great location, spacious apartment and friendly staff

Leisure Partner

6/10

Pleasant

18 Jan 2026

David

Aircon directly over the bed, when on we froze when off we were hot and also the aircon compressor for another unit was on our balcony door open for some air and we had noise wasn’t ideal. Also we had a hotel room but didn’t have the room tidied each day, the blurb that I read after I was told it wasn’t in our deal said the room may be made up. Left a day early not happy. The area was nice will try somewhere else next time.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Scott

Was really disappointed that the plunge pool was shared with another room. The Hotels.com site clearly says this is a PRIVATE POOL. If you look at the hotel website, it advises this is shared. I would really like some kind of response on this as it seriously compromised our trip as we ended up sharing with a family with a baby.

Furthermore, we were advised housekeeping was only weekly, so we had to have the same towels for all four nights. This should have been advised during booking or at check-in.

Partner

6/10

Pleasant

01 Jan 2026

Jaichand

Aircon did not work

Leisure Partner

10/10

Exceptional

31 Dec 2025

Jessica

Clean room, breaky buffet was terrible

Partner

6/10

Pleasant

29 Dec 2025

Elly

Needs some attention and staff!
Room not ready, staff not hospitable, treadmill didn't work, spa didn't work, little guidance from staff. Not at all a 5 star experience.

Leisure Family

8/10

Excellent

28 Dec 2025

Rebecca

Room was lovely and very clean.
Beds were very comfortable

Unfortunately upon arrival the receptionist wasn’t too engaged in a happy welcoming snd seemed very tired and over it.

No doubt we all work hard and I’m in hospitality myself and always have to smile and give five star service regardless.

Leisure Partner

6/10

Pleasant

25 Dec 2025

Cindy Carrol

First week of December school holidays and the pool side cafe was closed, besides a short window of time. Spa was cold with children unsupervised and playing with the bubbles.

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

Lisa

Okay but below expected standard

Leisure Partner

8/10

Excellent

17 Dec 2025

Stewart

After a booking problem on Expedia the room was sorted and it was a great room well Designed, Clean & Tidy with big balcony so sit back & relax. Its so worth getting the bigger room suites (60m2) as they just make it more a holiday than being cramped in a hotel size (20m2) room.
The only reason for not 5 stars is the they need to keep the maintenance up as some things around the resort just not looking or working good. Yes I'm a tuff judge but if they want us again & again they will need to start lifting that aspect now.

Leisure Partner

8/10

Excellent

13 Dec 2025

Tony

Room and facilities were clean and functional. Some of the staff could do with some customer service training as they seemed to have the attitude that guests were an inconvenience, interrupting their personal conversations.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Padma

The resort is conveniently located and in a quiet area.

Our room was spacious, and having a kitchen and laundry during our two week stay was a necessity we would have struggled to do without. Free undercover parking was also a plus.

The resort is not like a hotel, unless you have paid for a more expensive room, room service is only provided once per week. When supplies are needed, these are to be obtained from reception, which is almost always a very long wait and so we ended up just buying things like toilet paper, detergent etc.

The rooms are okay, quite nice but a little dated. They are quite clean in general, but the cleaning is not detailed. The cupboards smell musty/mouldy and haven’t been cleaned, there is a layer of dust inside. All the kitchenware smells like the cupboards. It looked as though mould was starting to appear on the bathroom ceiling.

The pool area is lovely, but unfortunately often occupied by screaming, splashing children.

The nearby beach is beautiful, but quite rough - better for walks than swims. We often drove to Coolangatta beach about 20min away.

We really enjoyed our time on the whole, but would probably look at staying somewhere different next time.

Partner

10/10

Exceptional

07 Dec 2025

Marie

Clean & spacious room

Partner

10/10

Exceptional

06 Dec 2025

Peter

Room was spotless, staff were very helpful.

Business_and_leisure Friends

4/10

Poor

03 Dec 2025

Alyssa

Very disappointed with our room - the aircon, window coverings and furnishings were covered in mould. We have reported this and are still awaiting a reply from the hotel itself. Would not recommend this hotel to others.

Leisure Family

4/10

Poor

02 Dec 2025

Zoe

We found the room to be dirty and rundown, dust on shelves and and tables, previous guest’s food still left the the cupboards and a lot of things run down, taps leaked blinds broken. The pool was lovely but again unclean, took the kids to swim after 9am and there was beer cans floating in the pool.

Leisure Family

10/10

Exceptional

02 Dec 2025

Emma

Absolutely loved this place! The room was spacious, stylish and clean. The pool area was my favourite! Everyone had space with the design of pool. The temperature was perfect. Can not wait to return!

Leisure Partner

6/10

Pleasant

21 Nov 2025

Daniel

The idea of the property is great. It has a lot of features available that are great, HOWEVER my partner and I entered the private plunge pool access room to find rubbish in one of the closets, a cockroach in the shower a brown dirt patch on the ottoman near the lounge, mould on the blinds from the door outside.

Very disappointed in the care and cleanliness of the room.

Leisure Partner

4/10

Poor

21 Nov 2025

Philipp

No room service for 6 days, no change of towels or replacement of supplies…we’ve been told we have to pay for that extra…
Very dirty common areas, dirty carpet…
Season restaurant was also very bad…
Breakfast was ok, but needs improvement…
Nice facility and location…

Leisure Partner

6/10

Pleasant

19 Nov 2025

Nikki

Common areas bit dirty
Had to call for towels and after no response had to go to reception
Some facilities closed and works going on disturbed atmosphere

Leisure Partner

10/10

Exceptional

17 Nov 2025

Julie

Perfect location to restaurants

Leisure

6/10

Pleasant

16 Nov 2025

Kim

the hotel is a bit run down. not enough staff. the bar is perm closed, you have to walk to the restaurant outside to get drinks. was amazing 8-10 years ago

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Jacqueline

There were renovations at the time we visited, I didn’t know there would be no bar (well a makeshift that couldn’t make a cocktail) and no dining facility. There were venues not far from the resort so it wasn’t hard to find food.
Reception staff was lovely
But extremely busy so that wait to
was lengthy

6/10

Pleasant

05 Nov 2025

Melanie

Room was very small, no where to put 2 suitcases. Rooms could do with renovating, bathroom is tired, shower head very basic and tiles are a bit mouldy.
Peppers are usually better quality rooms so was disappointing.
The location is lovely in Salt Beach, the on-site restaurant doesn’t open every night but there are other restaurants across the road.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Thomas

Great campus

Business

8/10

Excellent

18 Oct 2025

Donna

Comfortable unit easy access/ short walk to bar and restaurants off site.. Limited onsite amenities. Plunge pool units although advertised as private are shared and back onto main road. Very disappointing.

Leisure Partner

4/10

Poor

17 Oct 2025

Robert

It’s tired , very dirty carpets, bathroom worn with a shower head that was more like a garden sprinkler.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Jonathon

Good property

Leisure Family

10/10

Exceptional

13 Oct 2025

Jonathon

Nice facility for family holiday

2/10

Poor

08 Oct 2025

Janine

I was awoken in the early morning by the service desk asking me to assist another guest who couldn’t gain entry due to an electronic key not working. I had arrived late the night before and had been intending to sleep late. There was only one staff member rostered on in the middle of the school holidays, very poor service.

10/10

Exceptional

05 Oct 2025

Jacqueline

Perfect place for a getaway

6/10

Pleasant

03 Oct 2025

Lennon

I was there for 6 nights and my room was not cleaned even once, when there welcome paper said it would be cleaned at least one time during my stay. There were areas in the room that had dust like it hasn’t been cleaned in a long time.

Business Self

4/10

Poor

02 Oct 2025

Rod

Venue was great but booked through Expedia and when I arrived at resort they had no details from system error. Only option was to book again direct with resort, after some back and forth with nowhere else to go, and hope Expedia refund original booking?

10/10

Exceptional

30 Sep 2025

Druen

Room was far larger than I expected. Essentially an apartment. Lots of amenities.

Partner

4/10

Poor

28 Sep 2025

Gayle

Poor

Partner

10/10

Exceptional

28 Sep 2025

Rebecca

Beautiful property, comfortable bed & location is perfect

8/10

Excellent

27 Sep 2025

Annemie

Amazing pools, one heated, nice breakfast buffet (should be included in the room rate though), and received a free upgrade to a larger room which was super spacious and had a little kitchen area.

Leisure Family

8/10

Excellent

26 Sep 2025

Rahul

Some of the staff were not friendly.

Friends_and_family Family

6/10

Pleasant

18 Sep 2025

Ingrid

Just ok

Somewhat dated and past it’s hey day. Limited services available while we were there.

Partner

8/10

Excellent

30 Aug 2025

Kathleen

Room wasn't ready , was told they would call when ready, forgot to call. Besides that nice Hotel

6/10

Pleasant

27 Aug 2025

Kwame

There were not enough staff to check guests in. The room was dusty, the tv didn't work, and the ironing board kept collapsing on me.

Leisure

10/10

Exceptional

07 Aug 2025

Lynne

Bed was extremely comfortable and the dining options were just around the corner. Very accessible

Leisure Partner

8/10

Excellent

31 Jul 2025

Lisa

Being winter was nice and quiet

10/10

Exceptional

26 Jul 2025

neville

Peppers at Salt, a really lovely place to stay, great cafe restaurant strip, nice walk into Kingscliff definitely recommend

Leisure Partner

6/10

Pleasant

09 Jul 2025

joanne

Disappointing

The place is gorgeous however we got no sleep as a motor was stopping and starting ALL night from 2am- the constant drumming kept us awake

Partner

4/10

Poor

02 Jul 2025

Jorge

The reservation staff in my checking did not have my Accor membership details and even when provided did not acknowledge or even cared to decor returning guest. One male in particular was rude and showed arrogance in trying to educate me on my membership status with Accor. ( short brown hair with an unshaven face) had showed the worst attitude towards me when I asked about a complimentary drinks voucher which was promised to me upon my check in. I felt unvalued as a guest and his arrogant attitude towards me was unacceptable as far I was concern. I’m a gold Accor member who booked a room in a separate platform to Accor but this arrogant male tried to devalue my experience by giving me a lecture. I told him I was not impressed with his attitude. I also experience different levels of knowledge from the reservation staff which also adds to the overall poor experience ..

Business Partner

2/10

Poor

02 Jul 2025

Michael

The receptionist and Asst Manager were thoroughly professional and did what they could however, this hotel is an embarrassment to the Peppers brand. Carpet is old and dirty; no porters; no staff to park vehicle - even at a premium; not even a trolley to get bags to the room. Restaurant menu was hopeless and no bar services in the Hotel. No bottled water in room; and nothing in bar fridge but tiny long-life milk. No facial tissues in room. Staff needed to reset TV. Couldn’t open curtains as passers-by on footpath could see into room and my bed. 100’s of sparrows in basement garage - bird droppings all over car duco in the morning. Will never stay at a Pepper’s property again.

Business

8/10

Excellent

30 Jun 2025

Melissa

Excellent 4 night stay. Staff are polite and friendly, the hotel is clean and well maintained, the pool inviting, and the rooms were cozy with comfortable bed and couch. Very well appointed.

The only thing I feel needs review is the bed duvet inner as it wasn’t big enough for the bed, and maybe an new extra blanket as the one in the cupboard had clearly seen better days.

Saying that, I would definitely stay at Peppers again!

Leisure Partner

6/10

Pleasant

16 Jun 2025

Dorothy

I thought the bed was lumpy and pillows were uncomfortable.

Partner

8/10

Excellent

15 Jun 2025

Annette

The staff were lovely and very helpful

Leisure Partner

10/10

Exceptional

12 Jun 2025

Bianca

Beautiful spot and pool! Will definitely be going back!

10/10

Exceptional

07 Jun 2025

alan

all good

Leisure Partner

4/10

Poor

31 May 2025

Christopher

Embarrassed at breakfast

Was spose to include free breakfast but got kicked out half way through it was very embarrassing

Partner

8/10

Excellent

30 May 2025

Karen

I have stayed in your hotel three times in the last 6 months.
Even though the rooms are dated and need upgrading can not fault your staff.
Nothing is ever a problem
Thanks will be back

Leisure Partner

8/10

Excellent

27 May 2025

Michele

Rooms very spacious
Lovely pool and bar
Great value breakfast , so many choices
Restaurant at night was excellent

8/10

Excellent

19 May 2025

Rachael

Easy car park. There was an error with my access card, frustrating to get all your luggage to the room to find you can't get into the room as the key wasn't activated properly.

Leisure Family

10/10

Exceptional

19 May 2025

Robin de

Brilliant experience

Leisure Partner

10/10

Exceptional

19 May 2025

Sue

Stay was lovely