Name: Eurostars Cristal Palace
Address: Calle Diputacion, 257, Barcelona, 08007, ES

10/10

Exceptional

21 Jul 2026

Sébastien

Très bien situé, chambres très grandes pour l’Europe, personnel agréable et accueillant, j’ai super aimé, impeccable au niveau propreté

Friends

10/10

Exceptional

21 Jul 2026

Jasmine

Great location with friendly staff and great breakfast

Partner

8/10

Excellent

04 Jun 2026

Luis

Wifi was pretty slow

10/10

Exceptional

26 Mar 2026

Joanne

Lots of nearby restaurants, very close to shopping

Self

8/10

Excellent

07 Mar 2026

IBRAHIM

Great location. Tiny room

Self

10/10

Exceptional

29 Jan 2026

Daniel

very nice , clean and modern room

10/10

Exceptional

13 Dec 2025

Marco

Great location.
Amazing staff.
Neat room with all the amenities.

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Fiona

The location is fantastic, the rooms were clean and modern and the bathroom looked brand new. Staff were helpful.
The only downside was the noise! It's

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Nestor

great location and friendly staff

Leisure Family

10/10

Exceptional

20 Dec 2024

Michelle

The hotel was in a great location, with great transport links but also in walking distance of lots of tourist landmarks. Very clean hotel and lovely polite staff.

4/10

Poor

18 Dec 2024

Verified traveler

Great location. Front desk staffs are friendly and efficient. Room size is average but don't have much lightings. I stayed one night before going for the cruise in BCN and I stayed one night at this same hotel after get off the ship. The room was decent and clean for the first night I stayed. However the hotel room was not in a very good shape for my second stay. The tiles inside the room and the bathroom were uneven. Water mark stain on the edge of the bathroom walls and the doors. There must be a flood inside the room sometime ago but not repaired in detail after. I was very disappointed with that.

Partner

10/10

Exceptional

03 Oct 2024

Thomas

Good location near las ramblas. Walkable to sagrada familia.

Partner

4/10

Poor

12 Jul 2024

Laura

Mediocre, wouldn’t stay again

Very timely check in, wifi does not work, value for money just not there even for location and comfortable bed

Self

4/10

Poor

11 Jun 2024

Verified traveler

Was not pleased

Bed was uncomfortable, walls were super thin, and there was mold in the bathroom/shower. Don’t know how this is considered a four star hotel. Staff was kind and that was the only upside.

Self

8/10

Excellent

03 Jun 2024

grant

Very good breakfast.
We ordered a double bed but got two singles made up as singles and pushed together.
TV had no english speaking channels.

Leisure Partner

8/10

Excellent

02 Jun 2024

Penny

Older hotel needing an update in washrooms but staff very helpful and pleasant

Leisure Self

6/10

Pleasant

31 May 2024

Susanne

It’s location was about the only good thing.

Leisure Family

10/10

Exceptional

30 May 2024

Roberto

Close to restaurants and shopping stores.

Leisure Family

6/10

Pleasant

27 May 2024

Beatriz

Room was tiny, the bathrooms need renovation, but it is very well located, breakfast was good, and staff was great.

Leisure Self

10/10

Exceptional

19 May 2024

Krystal

Great location!

Leisure Friends

6/10

Pleasant

19 May 2024

Nestor

excellent location and staff but acu and sliding door does not lock

Leisure Friends

10/10

Exceptional

17 May 2024

Verified traveler

Wish you could control the AC temperature in the room

Partner

10/10

Exceptional

15 May 2024

Hassan

👍

Leisure Friends

6/10

Pleasant

30 Apr 2024

Erin

Great neighborhood. Easy to walk to many attractions, restaurants, etc. staff friendly and accommodating. Hotel is older and could benefit from renovations. Rooms were hot. Opened windows for fresh air but street noise was very loud.

Leisure Family

10/10

Exceptional

26 Apr 2024

Damaris

Recommended, its location is great.

Leisure Partner

6/10

Pleasant

05 Apr 2024

Mervin

Free breakfast, easy access to everything, good location, taxi available outside.
Wifi was not working, good thing I had data…airconditioning not working too so we just opened the window.

Leisure Partner

6/10

Pleasant

02 Dec 2023

Karan

Didnt have a number to call reception. No amenities, no english TV channels

Leisure Friends

10/10

Exceptional

02 Dec 2023

Robert

Friendly staff

10/10

Exceptional

11 Oct 2023

Rosa

Lugar muy agradable, limpio y cerca de todo. El metro en la esquina y la parada de los buses. Ademas, llegas caminando a casi todo, el personal del hotel muy amable y atento. Volveria sin dudarlo.

Leisure Family

6/10

Pleasant

18 Sep 2023

Selcuk

It is a three-star hotel and for that room price, you can get better deals elsewhere as it is quite basic overall. But the good thing is that it is in a very nice neighbourhood but still quiet at night.

Leisure Self

8/10

Excellent

20 Aug 2023

Linda

The property in a good location, so we could walk most places.

Leisure Partner

10/10

Exceptional

10 Jun 2023

Maria

The location is perfect for all the family. Specially if you don’t have a vehicle.

4/10

Poor

29 May 2023

Antonio

AC not working on our three rooms

A/C not working on the three rooms under my reservation.

Friends_and_family Family

8/10

Excellent

15 Apr 2023

Jesus

Great location, nice staff and good breakfast.

Leisure Family

2/10

Poor

02 Oct 2022

Manrique

This place is a nightmare. DO NOT STAY HERE. Sadly enough we became victims of what seems to be common in this hotel. Getting stolen/robbed.
We left the room early in the morning to go to the city, and before leaving we left some money inside a wallet, inside a closed backpack, inside the closet. To our surprise, we came back and the money was gone. $240 were taken away from us.
We went to the front desk and talked to the manager, but to make a long story short, they did nothing. We escalated this to corporate and they did nothing. Within a 3 minutes google search, you'll find at least 15-20 reviews of people getting robbed at this hotel. It seems like management is involved because they were little to none apologetic and offered nothing in return, instead, they were confrontational and rude.
This hotel has not been renovated nor taken care of in a few years.. the rooms are pretty beat up, the walls are extremely thin, so you'll hear everything from the room next door. There are no bathroom amenities, there is no shower soap, the breakfast buffet is always the same. We asked to fried eggs instead or scrambled and they said it wasn't possible.
Even though it has a great location, I wouldn't recommend anyone staying here, however, if you do stay, make sure you keep an eye on your stuff. PEOPLE GET ROBBED HERE

Leisure Partner

4/10

Poor

01 Oct 2022

Diana

La habitacion era muy pequeña y oscura, tenia vista pegada a la ventana del edificio de a lado.
Servicio practicamente no ofrece nada, lo unico bueno es su ubicacion.

Leisure Family

10/10

Exceptional

26 Sep 2022

Maira

It was an excellent choice to book in this hotel,we were close to everything in the city you can walk to many places or just take a taxi,very close to public transportation too.in the hotel they are very kind,the hotel and all around there is very safe,I'll back in the future to this place my family and I we feel really pleased to spend ours nights there.

Friends_and_family Family

10/10

Exceptional

19 Sep 2022

Zheng

Great location, clean room, and a delicious breakfast that was reasonably priced. Staff were friendly and accommodating. Great value.

Leisure Partner

6/10

Pleasant

16 Sep 2022

Peter

Great location and nice room with terrace Internet was awful going on and off all the time Staff on check in promised switch to a twin bedroom which we booked but then staff next day told us not available
Front desk service a little rude and slow at times

6/10

Pleasant

08 Sep 2022

Bria

Great location however the property is nothing like the pictures. It’s more like a 3 star property

Leisure Self

6/10

Pleasant

23 Aug 2022

Verified traveler

Location is great, good public transport access. The hotel was cooled very well.
The wardrobes had not been cleaned, no double beds provided, only singles pushed together, with a hole between them.
Breakfest were okay/good.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2022

CESAR

Best location!

Leisure Friends

10/10

Exceptional

16 Aug 2022

Steyn

Awesome

Leisure Partner

8/10

Excellent

14 Aug 2022

Kristoffer

Good location, good price

You get what you pay for - a little worn down and due for some polish, but great location in walking distance of many attractions + the receptionists were GREAT!

Partner

10/10

Exceptional

09 Aug 2022

Allison

Room was very nice and relaxing

Leisure Friends

8/10

Excellent

01 Aug 2022

Ihab

very good location near center, bus station and store shops, very good breakfast.

Leisure Family

10/10

Exceptional

11 Jul 2022

NOELVIS

Excellent

Leisure Family

10/10

Exceptional

29 Jun 2022

CARLOS

Excellent location, very convenient to walk through Barcelona and easy access to all attractions

Leisure Family

2/10

Poor

19 Jun 2022

Luis

No air conditioning at all even after we complained about it in the reception and nobody took care of it. This is not a 4 star Expedia hotel at all for the two rooms we stayed at.

Leisure Family

8/10

Excellent

14 Jun 2022

Carol

Great location and very helpful staff!

Leisure Partner

8/10

Excellent

13 Jun 2022

Juan Francisco

It's right in the center of the city and near several metro stops. The only downside the AC is not controlled individually per room, at times it got hot and had to open the window.

Leisure Self

6/10

Pleasant

10 Jun 2022

Greg

Room was very small with broken items and missing items.
Staff not helpful in finding a solution.
Location was good for attractions and transit.

Partner

6/10

Pleasant

30 May 2022

Verified traveler

4 night stay

We stayed 4 nights and were given a room on the first floor which was very loud in the morning and night, which was very hard to sleep. We asked to move to a higher floor which the hotel accommodated but couldn’t do so until the 3rd night. Hotel is a great location, close to everything but out dated rooms.

Friends_and_family Friends

10/10

Exceptional

30 May 2022

Doyeh

Good location to access transportation, restaurants, and stores.

Leisure Family

10/10

Exceptional

25 May 2022

Leonty

A great hotel. Very well appointed with a good morning buffet. We took the metro from here used the taxi and even walked to La Rambla and the cathedrals. Great hallal restuarant next door and 2 small super markets. Once you walk out of the hotel there is street after street of cafes and restuarants.

Business_and_leisure Partner

6/10

Pleasant

16 May 2022

Rasmi

Not bad but doesn't worth 4 stars

Business Self

6/10

Pleasant

07 May 2022

paula

Phone didn't work for 2 days, Disney and Cinw ( china
station that gives world news on the hour in english) only
English available.

Partner

2/10

Poor

03 May 2022

Verified traveler

Bitten but bed bugs , worst place

THIS PLACE INFESTED BY BED BUG, I was bitten all of over my body . Beware location is great but not worth it of all the bad experience now we have to wash all our clothes abs get rid of some of our stuff due to bedbugs . Check all the bed those black stains all over the headboard signed you are in trouble

Partner

6/10

Pleasant

23 Apr 2022

Suzanne

April Barcelona

Bed comfy, staff lovely. No kettle, no thermostat forgot towels after cleaned the room and got a twin when booked a double. Noise insulation from room to room poor! Breakfast very good.

Partner

6/10

Pleasant

13 Apr 2022

Vasile

I dont recommend

To expensive .. the hotel its very basic.. no facilities.. you just go there to sleep

Partner

4/10

Poor

02 Apr 2022

Verified traveler

Solo stay in Exe Palace

This hotel definitely does not deserve to be 4 star hotel. My room was very, very small, only bed and a small table, no chair and a bench for luggage. No bathroom amenities what is normal for 4 star hotel.No bathrobe and slippers. Only one socket very inconveniently placed. Only one central light, but not enough for reading. Lights next to bed did not work. View to the wall of the neighbour house. So, disappointed with room which is not room for 4 star hotel, but rather for 3 star. You can not see this room in the gallery of photos.
Location of the hotel is nice, very central.

Self

4/10

Poor

01 Dec 2021

Verified traveler

It was okay. Very small room. No English/American tv channels available. Good place to sleep and shower if you plan on seeing Barcelona but room is not for relaxing. The window looked out to your next hotel room neighbor lol

Leisure Self

8/10

Excellent

23 Nov 2021

min sook

Nothing

Business Self

6/10

Pleasant

05 Nov 2021

lena

The window faces next building that literally no choice to open the curtain, hardlly any natural light into room.
Room is quite old although clean.

Leisure Family

10/10

Exceptional

25 Oct 2021

Michele

The hotel was very well located to be in the section that was recommended to us. Easy access to public transportation, la rambla, and close enough to night light and restaurants without being too noisy. Having a terrace was a big bonus

Leisure Partner

8/10

Excellent

02 Feb 2020

Aman

Excellent location

Over all good stay location very good

Partner

10/10

Exceptional

01 Feb 2020

Aman

Excellent location

Amazing place to stay location is excellent everything nearby

Partner

8/10

Excellent

19 Jan 2020

Helen

A good stay

Good facilities for a family and well situated. Breakfast was slightly disorganised and it took us until our second breakfast to find the cereal that was tucked in a little corner away from the main breakfast items.

Friends_and_family Family

8/10

Excellent

06 Dec 2019

Amal

Fair quality for money

Friends_and_family Friends

10/10

Exceptional

24 Sep 2019

Jocko

Staff was able to move our room after a night next to a crying baby. Baby cried all night long.

Leisure Partner

8/10

Excellent

16 Sep 2019

Verified traveler

Great location and awesome staff. The room is on the small side but still just enough for two.

Partner

10/10

Exceptional

21 Aug 2019

Verified traveler

Great location, balcony was huge as well, staff were really friendly. The only thing (and I'm really picking here) is that the floor could've been cleaned as part of the turn-down service.

Leisure Partner

4/10

Poor

16 Jul 2019

Sergey

There was no Wi-Fi at all even though they had one couldn’t even open an email AC Couldn’t even cool the room off in the 3 nights that we stayed there !

Friends

6/10

Pleasant

01 Jul 2019

Chung Wan Amy

The area is very convenient but the room is quiet dirty! Especially the washroom and the bed sheet.

Family

10/10

Exceptional

20 Jun 2019

Verified traveler

The location was outstanding! The room was very clean and comfortable. We also loved the bar area, and the breakfast was terrific. We thought the staff was very friendly! We would stay here again.

Leisure Family

10/10

Exceptional

15 Jun 2019

Verified traveler

Fantastic hotel

It’s was really good stay breakfast was everything it should of been

6/10

Pleasant

28 May 2019

Joe

great location. hotel is looking worn. the air conditioning was terrible. It didn't work well and made a very loud rattling noise. room was muggy.

6/10

Pleasant

12 May 2019

Ryan

Decent for price

The hotel is in a great area for a stay in Barcelona, however, the hotel itself is somewhat average. The room and bed are quite small, but our room did have a patio which was quite nice. A decent option, given the price, but overall nothing remarkable.

Partner

10/10

Exceptional

06 May 2019

Verified traveler

it's very nice located and very friendly staff and very clean.

Leisure Family_with_children

6/10

Pleasant

27 Apr 2019

Verified traveler

Good location. Free bottles of water in room and toiletries

Leisure Family

2/10

Poor

21 Apr 2019

Verified traveler

there was no air conditioning and on top of that they turn the heater on and heat comes in thru the bottom of the door if you open the window you get bugs flying in cause there is no screen and is very noisy .
the bathroom was very dirty and were holes on the wood floor in the room and it wasn't cheap we paid over $600 for 3 nights

Leisure Family

6/10

Pleasant

18 Mar 2019

Miguel

Great location and friendly staff, but the rooms are not sound proof, I could hear everyone speaking and snoring through the night. Beds were also old and noisy.

Leisure Family_with_children

8/10

Excellent

07 Mar 2019

Geoffrey

very good hotel

The staff were friendly and helpful. The hotel is excellently located in the centre of Barcelona. The room was large ,clean and comfortable. I would certainly stay here again.

Partner

8/10

Excellent

22 Sep 2018

Verified traveler

Barcelona stay

Hotel is very accessible just off Passeig de Gràcia. Plenty of restaurants around. Good breakfast I’m the morning, very clean

6/10

Pleasant

02 Sep 2018

Verified traveler

地點方便

位於感恩大道及蘭布拉大道附近，有巴士及地鐵，去各個景點都很便利。只有酒店客房的設施還不夠新頴。若能提升酒店設施，就更好！

10/10

Exceptional

21 Aug 2018

Mamdouha

Centric. Good service.

10/10

Exceptional

04 Jul 2018

Angel

the staff and the hotel was really good excellent location, but the air conditioner in the rooms don’t work well.

Family

4/10

Poor

13 May 2018

Verified traveler

The hotel room was very dim, moldy shower and the room was not very nice

4/10

Poor

11 May 2018

Verified traveler

We kept the privacy notice on our doorbut somebo

We kept the privacy notice on our door, but somebody did enter and a container of medicine was then missing. We only noticed once we were unpacking at the cruise ship.

Partner

6/10

Pleasant

13 Apr 2018

Robert

Try somewhere else...

Room had paper thin walls so was very noisy. Also think I may have been near a service corridor as sounded like water running all the time. Paint was chipping and walls needed repair. Plenty of other options to try in a great area next time

4/10

Poor

29 Mar 2018

b

Disappointing

Ants in the bath, tiny bed, no Aircon in stuffy room as it was March so had to open windows which made the room extremely noisy.

10/10

Exceptional

08 Feb 2018

Tina

Great location and friendly and helpful staff

I love the location. It is walkable to lots of important places. The room is very clean. I feel safe staying in the hotel.

10/10

Exceptional

30 Jan 2018

Verified traveler

Very nice.

Partner

10/10

Exceptional

13 Nov 2017

Sebastiao

Great stay

Crew was excellent and very helpful with everything.

8/10

Excellent

24 Jul 2017

Verified traveler

The location of the hotel was good, and room was clean. The only thing I didn't like was the welcome corner. I arrived in the morning the first day, water jar was empty. It was filled only the second day in the afternoon.

Family

8/10

Excellent

11 Apr 2017

ali

overall good

badly missed tea coffee making facilities, wish hotel starts this soon after we pay premium rates

2/10

Poor

02 Jan 2017

Verified traveler

horrible noisy rooms

the hotel location is perfect...but thats all, the staff was kind but dont call for any room service...even if they answer u they will simply tell u they will contact u later...and never do!
worst of all the walls of the rooms dont exist!! its like made of paper...u WILL HEAR EVERYTHING in the other rooms...it was completely horrible....couldnt get any decent sleep there! i dont recommend it to anyone...stay away.

4/10

Poor

09 Nov 2016

FAG

Not recommend it

The room was so small, the air condition didnt work and the room was very hot, you had to open the window to try to refresh the room and to breath fresh air, but this caused that all the noise from other rooms didnt let us sleep because you can hear people talking and listening to music until late night, the TV didnt work.
Unfortunatley, it was a bad experience.

10/10

Exceptional

22 Sep 2016

Eduardo

Excellent hotel unbelievable location

Great hotel, amazing location, friendly staff, confortable room, a great option when visiting Barcelona. Very close to good shopping and amazing food. 20 Euro to get a cab to or from the airport.

6/10

Pleasant

16 Aug 2016

Ruby

Not up to a 4-star hotel's standards

The room that we were given was absolutely tiny and had one small window that hardly let in any light into the room. With two suitcases, we were crammed and could hardly move around. The bed was not extremely comfortable and the state of the room and the hotel were not that of a four star hotel. We had stayed in a three star hotel the week before that was much better kept than this hotel. The bathroom was spacious. Not much toiletries offered and no complimentary water.

Partner