Name: Greenbank Hotel
Address: Harbourside, Falmouth, GB

10/10

Exceptional

23 Jul 2026

Steve

Lovely position, clean, friendly staff

10/10

Exceptional

22 Jul 2026

Richard

Really lovely hotel in a great setting. The view from the bar and restaurant is so good. Staff are great and very helpful.
Only complaint was there were no plant-based options in the restaurant for lunch/dinner menu, even though they did a good PB breakfast.

10/10

Exceptional

20 Jul 2026

Debbie

All the above was excellent
We had an upgrade with a view over the wharf
Bery enjoyable stay

Partner

10/10

Exceptional

20 Jul 2026

Janey

We had a great short stay at The Greenbank with our dog. The room was very comfortable, super clean and exceeded our expectations. We had a welcome bottle of fizz and Woody had a welcome gift too.
Thankfully we had beautiful weather as other than our room other areas in the hotel were not accessible with our dog so we may consider other options during autumn/winter.
That said, we had a great stay with hearty breakfasts and kind, attentive staff and amazing views of Falmouth’s quays.

Partner

10/10

Exceptional

19 Jul 2026

Peter

As good as our stay in June

Partner

8/10

Excellent

13 Jul 2026

KATE

We enjoyed our harbour view room very much. There was always something going on around the harbour. it was quite a long way to the main Falmouth attractions so we ate mostly at the hotel . The food and drink at the hotel was quite pricey but perhaps on a par with other hotels in the area. The breakfast was good and plentiful. The staff were helpful . The surroundings were a bit drab and the outside space quite limited and close to the road. The hotel was in need of decoration in some areas. Overall we enjoyed our stay .

Partner

10/10

Exceptional

13 Jul 2026

Sam

I have been genuinely impressed by this hotel. The staff are calm, friendly and professional. Service is excellent and done with a delicate balance of being available without being intrusive/being in the background without being absent. It's lovely.

There are several parking spaces but if you struggle to find one and are staying at the hotel the staff are very good at trying to advise you... There are loads of spaces along the road with a max of 5 mins walk (not sure what August is like).

Food is delicious. Breakfast does the job with a brief menu, starting at a reasonable time (7am weekdays and Saturday I think, and 0730 Sundays) and goes on to 10am. Dinner was outstanding - admittedly the night I ate, there was a music event in the pub below the hotel, but I found it added to the more casual atmosphere that this hotel offers. Classy casual. Sprezzatura.

Rooms have a simple elegance. Two minor things I would highlight - I'm not a fan of televisions in bedrooms but respect that many people do. It would be nice to see televisions like the Samsung frame with white framing instead of the televisions in the rooms currently. They look a bit out of place. Having a more concealed device (the Samsung frame would do this very well) would be a great move.

The second thing is lack of air conditioning. Admittedly it was 33 degrees when I was staying. The reception provided me with a great tower fan, and I actually slept very well despite the heat.... So perhaps not a worry.

10/10

Exceptional

12 Jul 2026

Chris

Lovely hotel excellent staff who went out of their way to help. Superb location

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

James

Lovely location, comfy spacious room. Good Breakfast with lovely views. Pub below hotel. Would recommend.

Family

10/10

Exceptional

06 Jul 2026

Christopher

Friendly, ggod food and great staff - a bit tired

10/10

Exceptional

05 Jul 2026

Catrin

Just amazing. Huge room, beautifully furnished and with balcony overlooking estuary. Dog made very welcome with bowl and treats provided. Great location for central Falmouth. Breakfast included and offering many delicious choices.
We’d love to come again!

Partner

10/10

Exceptional

05 Jul 2026

Helen

Lovely helpful staff and light and airy clean room and bathroom.

Partner

10/10

Exceptional

23 Jun 2026

John

Great place to stay in Falmouth. Excellent staff, very clean and well proportioned room. Limited parking. Good restaurant and nice bar both with great views. Easy walk into Falmouth. I’d highly recommend this hotel.

Partner

10/10

Exceptional

20 Jun 2026

Robert

Really welcoming staff provided a great service that made the break special.

Partner

10/10

Exceptional

15 Jun 2026

Alan

It's a fair walk for us OAPs to the town centre. Very limited parking due to the Shanty Festival. We were lucky to get the last space underground. It would have been a disaster for us if we couldn't have parked locally. Apparently one can reserve a space for a fee - wasn't told this when I booked.
Limited menu in restaurant. Limited breakfast choice. - no cold meat and cheese for the europeans.
Amazing views across the harbour.

Partner

8/10

Excellent

12 Jun 2026

michael

Character hotel with fantastic views of falmouths river.Clean hotel,helpful staff.Very busy for car parking nearby and in front of hotel.One needs to reserve a space.Good choice for breakfast but get down early to get a table.Nice little bar to enjoy a drink or bar snack.Quite pricey though.But your on holiday,so treat yourself.Lifts upstairs to rooms.We had a lovely big room with views of the moored boats,busy little racing yachts etc.Five minutes drive to falmouth shops.

Partner

6/10

Pleasant

11 Jun 2026

sue

Housekeeping staff brilliant!
Parking excellent
Breakfast slow to be given a table, slow food service would rather have self service
Would stay again

Friends

10/10

Exceptional

11 Jun 2026

rachel

Beautiful hotel with stunning views. Staff great really helpful.

Partner

10/10

Exceptional

08 Jun 2026

Richard

Lovely hotel with friendly, helpful staff.

Self

10/10

Exceptional

07 Jun 2026

Peter

As always we had a great stay at the Greenbank Hotel.

Partner

6/10

Pleasant

07 Jun 2026

Stephanie

This is a charming, characterful, historic hotel that marries its long history with the modern world perfectly. The rooms are spacious, clean, modern, and provide excellent amenities. The beds are comfortable and the bath/shower, towels, etc most satisfactory. The common areas, bar, restaurant, and pub are good. Table service for all meals could have been a bit better, but was not a major fault.

Where this hotel really lets itself down is the breakfast. You have to book at time, which is understandable given the limited space in the dining room. Breakfast is entirely table service with the exception of juices. If you want anything from a coffee machine, you must pay extra, but you may have a pot of cafetière coffee - fine. There are several hot breakfasts on the menu, and you may have toast. However, if hot and greasy doesn’t excite you, and you prefer yoghurts, fruits, mueslis, etc., prepare to be disappointed. There is one thing only on the menu with yoghurt: a granola mango purée pot. Fruit would come in the guise of the only fruit salad on the menu: melon, orange, and tinned pineapple. The quality of the hot breakfast was not special - just adequate.

As breakfast is such an important part of a day when you are away from home, and not finding a decent basic spread can mean the difference between starting the day motivated and starting in dismayed, I am forced to dock some points in my review.

Partner

10/10

Exceptional

02 Jun 2026

Brett

Beautiful view. Just a short walk from the High Street.

Partner

6/10

Pleasant

31 May 2026

Madeline

Room like a sauna, small window in bedroom, no window in ensuite… still in May!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Andrew Michael

Lovely location and the staff couldn’t be more helpful.

Partner

10/10

Exceptional

30 May 2026

antony

Very polite ,efficient and hard working staff.Food was first class and was not rushed ,we felt very relaxed and comfortable room and bed

Partner

10/10

Exceptional

30 May 2026

keri

The staff are so well trained. Polite and professional. The room and bathroom were spotless

Partner

10/10

Exceptional

20 May 2026

Sarah

Historic inn that has been well-maintained into the 21st century! Spacious rooms with excellent modern bathrooms. Beautiful views over the harbour of Falmouth, especially for breakfast!

Family

10/10

Exceptional

19 May 2026

Michael

The team were very friendly. The restaurant staff were exceptional. The food over dinner was excellent but breakfast was exceptional.
It was a very long trek to the rooms but the team offered help with the luggage. Everywhere was very clean.

Family

10/10

Exceptional

16 May 2026

Anita

Lovely hotel. Great views. Centrally located.

Partner

10/10

Exceptional

15 May 2026

Louis

Perfect

Partner

10/10

Exceptional

07 May 2026

WING HONG ALBERT

Hotel room have beautiful sea view and breakfast is simple but delicious. Walking around 10 minutes to high street.

Hotel location is good for regional scenic places. Around 1.5 hours driving distance.

Staffing is helpful.

Partner

10/10

Exceptional

02 May 2026

Carol

Hotel was clean and comfortable with lovely views across the estuary.

10/10

Exceptional

02 May 2026

Wil

Beautiful location, great breakfast and comfortable bed.

Friends

10/10

Exceptional

27 Apr 2026

Nicola

Very good breakfast menu and loved the fact it was table service. The staff were excellent, despite it being busy in the morning and they were obviously run off their feet.
The room was clean, lovely view and fresh milk and bottled water brought up when requested.
We ate in the restaurant in the evening - again, a good menu and staff were excellent.
A thoroughly enjiyable stay.

Partner

6/10

Pleasant

25 Apr 2026

Stuart

Lovely hotel in superb position and thoroughly enjoyed the stay. However we are blue badge holders with limited mobility and although there were a number of disabled parking places all these had been pre-booked and occupied by diners. Whilst we were able to leave our car in a disabled space on the first evening we were directed to the underground car park on the Sunday. Unfortunately it was almost full but we managed to literally squeeze into one of the last two spaces. This was disappointing having paid a significant amount to stay particularly after being told that we could park on double yellow lines on the main road, not really helpful. Perhaps the hotel needs to review its policy.

Partner

8/10

Excellent

22 Apr 2026

Rhashan

Clean room. Comfy bed. Decent breakfast.

10/10

Exceptional

22 Apr 2026

Lee

This place is a quality establishment, and after staying i would endorse the belief that this place sets the Standard for all other hotels i will visit in the future.

Food excellent, Internet excellent, toiletries luxury, beds very comfortable. The most important aspects of this place is the staff and the view! Both exemplary

Partner

10/10

Exceptional

10 Apr 2026

Nicholas

Not stayed at The Green bank for a while, was so pleased to find it's still an amazing experience! Great food with excellent staff. A special thank you to Jess and Rebecca in the Bar who looked after us during our stay a credit to the Hotel!

Friends

8/10

Excellent

08 Apr 2026

Taryn

Good stay. Staff were friendly. Room was comfortable, bathroom clean (great shower). Beautiful views of the bay. Easy walk into town.

Family

8/10

Excellent

07 Apr 2026

David

Yes

10/10

Exceptional

05 Apr 2026

Fiona

Great stay, lovely breakfast, nice pub downstairs. Had fun gig spotting from the windows!

Partner

10/10

Exceptional

05 Apr 2026

Helen

Room was spacious, and had everything you could need, ideal location and beautiful views.
Staff were excellent nothing too much trouble, will definitely visit again.

6/10

Pleasant

03 Apr 2026

Miguel

The beds were very uncomfortable.
The sofa bed that my kids use the mattress was not good very hard. Not acceptable.
I expected better for the price I paid. Also charged me extra £33 for a child.
Nice location

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Wayne

All round a very pleasant stay

10/10

Exceptional

24 Mar 2026

sandra

Room was larger than expected with a super comfortable bed and great shower

Self

8/10

Excellent

23 Mar 2026

Priscilla

Friendly staff, nice location

Partner

10/10

Exceptional

19 Mar 2026

Teresa

A lovely hotel with beautiful views, a great restaurant and easy access to Falmouth

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Charlene

Lovely room, view and staff

Partner

10/10

Exceptional

11 Mar 2026

Antoinette

I like the hotel. I’ve lodged twice at the hotel. Beautiful scenery. I enjoyed the food and the bar. Fantastic breakfast. Everywhere was clean and tidy. Enjoyed my stay.

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

Sharon

Hotel was welcoming, check-in was straight forward, room was really clean and spacious, plenty hot drink choices, however had to ask for fresh milk.
Fridge was great addition, however made a noise the whole night

Light from under the outside door shone all night, floorboards creaked so heard everyone pass through hallway.

Breakfast was in a lovely ambiance in the restaurant over looking the estuary, but had a long wait for the food, pastries were hard, definitely a day old, cooked breakfast was freshly cooked but nothing out of the ordinary infact we had no toast with it, as we has opted to have a pastry first. If you wanted to have a cappuccino or latte coffee or iced coffee had to pay extra.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Paul

Excellent room with great views of the river

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Ujjwal

All good

8/10

Excellent

07 Mar 2026

Simon

Parking was either a few spaces out the front of the hotel most reserved. There's also parking on the quay which the hotel use and also a few spaces in underground car park. The building is old and this shows in some spaces ie sash windows which allows the sound of the weather and traffic. Also lots of bird poo on the mainwindow which spoilt the great view. Breakfast was nice but a wait to be served as everything is delivered to your table. Went down at 8.30 it was busy tried 8am next morning and waited longer. Also they got my breakfast order wrong which meant I had to wait 10 mins for it to be cooked. Waiter did apologise though. It would be much better to allow you to choose your own cereal/pastries etc and take cooked to order

Partner

10/10

Exceptional

06 Mar 2026

Laura

We've stayed at the Greenbank multiple times over the past couple of years so I feel like I can give a fair review of a typical experience.

The staff are an absolute highlight: always friendly, polite and professional, from the desk staff to the restaurant staff to the cleaners. Nothing is too much trouble.

The rooms are generously sized and equipped with everything you might need for a standard stay, plus a few nice extras. I particularly appreciate the wonderful smelling toiletries provided, the big, fluffy towels and the decent selection of teas and coffees. The mini fridge is a nice touch, and my partner appreciates the coffee machine. The bed is comfy and noise from neighbours/corridors is never too intrusive. Plenty of storage space is provided, as well as hangers. The water runs hot and the shower is powerful, what's not to love.

The included breakfast is outstanding. Again, nothing is too much trouble, reasonable requests are accommodated, service is efficient without you feeling rushed and the view is fantastic. The food is great quality too, with locally sourced ingredients where possible, cooked to order.

My only slight complaint is that a little more attention could be given to room cleanliness; things like toothpaste splashes up the walls, hairs left in the shower and visible dust on fixtures over multiple visits aren't a deal-breaker, but don't fit in with the otherwise outstanding experience I've had at this hotel.

Would definitely recommend overall.

Family_with_children

10/10

Exceptional

06 Mar 2026

Stephen

A very good & spacious shower in the bathroom. Bathroom was excellent. Beds were comfy too. Staff very friendly and the attractive building perfectly placed on the river.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Marcus

I visit Falmouth now regularly for work, the green bank have looked after me and made me feel welcome on each occasion.

Self

10/10

Exceptional

06 Mar 2026

Jacqueline

Room clean, warm. Lovely view. Staff very fruendly abd helpful

Partner

8/10

Excellent

06 Mar 2026

Rich

Beautiful view and lovely room. Breakfast not as good as last time, overly salted and stale croissant but everything else was wonderful during our stay!

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Philip

Welcoming staff

10/10

Exceptional

01 Mar 2026

Owen

The standards throughout the hotel impressed us again - the service is attentive and helpful, the cleanliness is excellent and the rooms around the hotel are a joy to spend time in.

10/10

Exceptional

28 Feb 2026

Lynne

Great hotel, friendly staff in a picturesque setting

10/10

Exceptional

20 Feb 2026

Graham

Warm welcome with ALL staff friendly & polite throughout.Tasteful & comfortable decor, great food & service. & fab location with stunning view from bedroom & restaurant. Slept like a log

10/10

Exceptional

17 Feb 2026

Christopher

Spotless, comfortable room,staff were attentive, and very friendly, great food

Partner

10/10

Exceptional

16 Feb 2026

Nicholas

Excellent staff, great food in the restaurant and attached pub the working boat.

Partner

10/10

Exceptional

15 Feb 2026

Naomi

I usually come to visit the hotel for lunch or dinner as a treat, and this year I chose to stay two nights. The twin room with harbour view was simply perfect. The cleaniness top notch. The room amentities were great. The staff are very welcoming and the food simply delicious. I will definitely return for staying a night or two.

Leisure Friends

10/10

Exceptional

15 Feb 2026

Andrew

Lovely spacious room with view of harbour. Large comfy bed. Food excellent including breakfast & dinner at pub downstairs. Staff very helpful & accommodating. Excellent hotel & stay.

Partner

10/10

Exceptional

13 Feb 2026

Peter

Great staff, clean rooms, great breakfast, nothing too much trouble

Partner

10/10

Exceptional

12 Feb 2026

Leighton

All staff were exceptional, food really good, room clean and bed comfy.
Highly recommended and will definitely stay again

Business Self

6/10

Pleasant

10 Feb 2026

John

This hotel has really good points but also some issues that need some thought by the management.

It was strange to be “upgraded” to a room which was a double when we had booked a family room.

Breakfast is based on the assumption that you’re a holidaymaker not someone attending for work. It took over 20 minutes to get a bowl of cornflakes.

Finally, and possibly the most concerning, was the staff and their approach in some cases. I waited for a taxi in the foyer for about 5 minutes in the morning and the swearing and language I heard whilst there was something that should happen in an area where customers can overhear - it shouldn’t really happen at all.

It was a disappointment as otherwise the room was really nice.

Business Family

10/10

Exceptional

10 Feb 2026

Leslie

Very friendly staff and comfortable accommodation. Good food, clean and everything needed to make a great stay.
Only small niggle was unable to open window and I am a fresh air freak. Slow draining sink which I did report. Great location and choices from the bar. Excellent value for money on current offers. Would stay again.

Partner

8/10

Excellent

09 Feb 2026

John

Staff were all very attentive and helpful, room very clean

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Georgia

The food was incredible! Service from the staff was great and the location is perfect.

Partner

8/10

Excellent

08 Feb 2026

David

On the whole it was great. The reception team were brilliant. The dinner service was brilliant and the location is spot on.

Partner

10/10

Exceptional

07 Feb 2026

Lee

As always the rooms are beautiful clean and the hotel just oozes class and such a lovely feeling the staff are absolutely amazing and went about be and beyond for our stay , it’s was our daughters 21st birthday they sent us a bottle of wine a very lovely personal handwritten card and homemade fudge and it just make a great stay a totally wonderful memorable stay thank you x

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Helen

Clean,spacious room with an amazing view of the harbour and estuary.Friendly and efficient service at the reception and the two requests made were dealt with as requested.
Only had breakfast in the hotel and that was of good quality although a bit disappointed that there was not a more plentiful supply of fruit-just a small portion which you could only have if you did not choose another option such as granola.
Other than that,really enjoyed our stay.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Adetola

Best place to stay in Falmouth by a country mile

Business_and_leisure Self

10/10

Exceptional

02 Feb 2026

Sarah

The room was perfect, and the staff were tealky friendly.
We only stayed for 1 night as we were out with friends in Falmouth, but would definitely recommend and we will be back.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Kenneth

Great room, great staff, great food.

10/10

Exceptional

30 Jan 2026

Luke

Excellent stay! Room was spacious, modern and very comfortable. Good selection of tea and coffee in the room and bathroom amenities. Mini fridge too. Beds very comfortable. Food at both Waters Edge (dinner and breakfast) were fanfic. Dinner at the working boat also great. Staff friendly and helpful. Only a short 5-10 minute walk to the high street. Would stay again - it’s a lovely quirky (because of the layout) hotel!

Partner

10/10

Exceptional

29 Jan 2026

Steven

Great hotel with spacious comfortable room. Traditional decor. Excellent food if a bit pricey. Pleasant staff, excellent location.

Business

10/10

Exceptional

27 Jan 2026

Chris

Staff

Business

10/10

Exceptional

26 Jan 2026

Diana

Clean room with view Staff professional and great breakfast and good food and staff downstairs in the pub

Leisure Partner

10/10

Exceptional

21 Jan 2026

martin

Great room fantastic breakfast

Partner

10/10

Exceptional

18 Jan 2026

Simon Robert

Excellent stay one again. All staff so friendly. Room clean, lovely view. Lovely meal in restaurant.

Partner

10/10

Exceptional

18 Jan 2026

louise

Room was lovely, clean , peaceful. Staff were polite & helpful.

Partner

10/10

Exceptional

11 Jan 2026

Helen

Lovely harbour view room. Modem, very clean with comfortable beds. When we first checked in, they're was a sewage smell inthe bathroom but this cleared!
Staff were very friendly and thought the breakfast on both days was excellent.

Leisure Family

10/10

Exceptional

10 Jan 2026

Douglas

Room was lovely. Bathroom great. Breakfast was a good choice and really tasty. Bar downstairs also very nice food and drinks .

Partner

10/10

Exceptional

10 Jan 2026

Stephen

One of my favourite hotels, vegan option for breakfast which is perfect. Rooms are perfect

Business

10/10

Exceptional

07 Jan 2026

Andrea

We’d booked a sea view room but then upgraded to one even larger and a bottle of chilled fizz! Wonderful to be able to sit by a bay window watching the activities in the estuary and harbour. Lots of drinks options in the room, tea, coffee hot chocolate and water. Breakfast was also excellent. Friendly helpful staff. We’ll be back!

Partner

10/10

Exceptional

03 Jan 2026

Melanie

Staff are amazing and so accommodating! We were a family of 4 (2 adults, 1 teen n 1 child) plus our Husky. It was perfect for all of us, our dog even got a little welcome box with treats and a toy. He's not great with other dogs but the staff really worked to help him be apart of our break, we had no issues. I honestly can't recommend enough

Business Family

10/10

Exceptional

31 Dec 2025

Sarah

Excellent service and lovely hotel with interesting history and stunning views. We were made very welcome throughout our stay and our room was beautiful.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Jonathan

Lovely breakfast, staff very friendly and excellent service. Rooms are exceptionally good value

Leisure Partner

10/10

Exceptional

28 Dec 2025

Emma

Lovely pre Xmas stay for3 nights. Opted for a bay window sea view room, 215 which was fabulous.
Breakfast was fresh, great choices.
Pub underneath the hotel was also great and meant that we didnt need to walk in the rain.

Partner

8/10

Excellent

20 Dec 2025

Megan

Room was lovely, with a beautiful view.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Mary

Very helpful staff, spotless bathroom and fabulous view from our balcony