Name: The Falmouth
Address: Castle Beach, Falmouth, TR114NZ, GB

10/10

Exceptional

22 Jul 2026

Juliette

Lovely place!!!

10/10

Exceptional

21 Jul 2026

Peter

My wife and I came down for 2 nights. The hotel is a beautiful Victorian building with loads of original features. Very helpful staff and a big clean room. We would definitely stay again. Very good breakfast and facilities.

Partner

4/10

Poor

21 Jul 2026

Ed

Double room with sea view sounds lovely doesn't it. Room was very dated, dirty, with a tiny window, and ridiculously hot. Too hot to sleep in. (and it wasn't one of the hotter days we've had recently, so good luck to anyone in that room when it is hot overnight) Ground Floor of hotel is wonderful and has retained charm, but reception is really scruffy and needs a major overhaul. Breakfast hot menu was good, although continental selection was limited. Amazing location, but disappointing room considering the price.

Self

8/10

Excellent

07 Jul 2026

MICHELE

Location was great! Coastal walk on your doorstep & easy walk into Falmouth town. Pool was great 😊
Rooms are dated but clean & comfortable. Meals & staff were very attentive! Prices reasonable.
Would stay again!

Self

10/10

Exceptional

05 Jul 2026

Robin

The traditional features - several lounge areas with space, comfortable seating and service, plus the modern approach to people needing to use laptops as well as have scrumptious cream teas made the Falmouth hotel excellent venue for the couple of days I stayed there. A longer stay would be comfortable, too.

The bedroom was renovated with a delightful combination of charm, attention to power points, USB points etc., and wardrobe and drawer space.

The location is good - close to the railway, shops and beach, and not too far to walk to Falmouth University.

Most importantly, the staff were excellent- efficient and friendly.

Partner

8/10

Excellent

03 Jul 2026

Sam

Nice room. Good breakfast. Good pool. Great location.

Self

8/10

Excellent

02 Jul 2026

PAUL

I like the character and location of the property and the staff are doing the best that they can. The property is dated and in need of investment. The bedroom could have been a bit cleaner (hoovering the carpet which did not seem to happen during my stay) and the bedding did not fit the mattress. The staff were kind and helpful though some better manners from certain bar staff would have gone a long way. The food was great.

Self

10/10

Exceptional

25 Jun 2026

Alisha

Beautiful hotel, lovely rooms and breakfast was stunning.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Scott

The hotel was a bit out dated and there was no air conditioning. Staff were very helpful and it was a lovely location.

Self

10/10

Exceptional

16 Jun 2026

Frank

The current owners have made out of this world improvements to the Hotel, in the last couple of years every aspect from Parking, Staff, Decor and Food have improved.

In my opinion only one thing let it down this visit, it was the Sea Shanty Festival (the reason for our visit) and the Bar Staff had been told that every drink must be served in a charity Plastic Pint Pot, not good if you only want a Gin & Tonic or a glass of White Wine.

Partner

4/10

Poor

08 Jun 2026

Laura

I stayed here for 1 night only with my mom. The overall maintenance of the hotel needs sprucing up, it is very shabby in areas. The breakfast room was lovely, no complaints here. The room we stayed in could do with a bit of TLC, the curtain lining was all torn, the walls needed painting and the draws in the dresser won't open unless you open the wardrobe door first.
I called about 3 days before our stay to check everything was ok and ask a few questions - one was about electric car charging. I was told it was a first come first serve and I couldn't reserve a space. When we arrived the 2 electric spaces were occupied, one car charging but the other wasn't even an electric car! I asked at reception if they could find out who it was and ask them to move and I was again told no, and they let people park in them if they need to due to mobility issues. If I had tried to park in a disabled bay not being disabled I'm sure this wouldn't be allowed. When we arrived back after being out all day both cars were still there but this time neither were being charged. I called the night manager on the phone who was going to see if he could find out who's cars they were and that in fact you can reserve the spaces!
The following morning the receptionist that was on was helpful and once the one space became available she reserved the space for me.
I was very disappointed with breakfast too - the bacon was terrible.
The hotel wasn't cheap and I expected a better standard.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Alan

Parking a little hit and miss at times but was a perfect break for us. Can you do anything about the weather?

Partner

4/10

Poor

31 May 2026

Danielle

Staff were lovely, and the property is situated beautifully.

However, the property itself needs extensive renovation. The rooms as very dated. The worst part though was how dirty the rooms were, and I mean filthy. All crumbs and think dust on outter edges of carpets. The soap dish in shower was think with black mould and old soap. There is also no aircon (you do get a fan) but the window barely opens and it is like a furnace at night, makes it extremely unpleasant. Only stayed there due to a wedding but would not stay again.

Partner

10/10

Exceptional

28 May 2026

Natalie

Incredible!! Views were so nice, main room bar/tea room was so well done and relaxing. Breakfast was included, cold and hot options. Rooms are dated, carpeted. Would stay again, especially for this price

Family

10/10

Exceptional

28 May 2026

Leonie

Great location with easy walk to town. EV charging is a bonus and no issues with getting a space in the car park.
Really friendly staff and complimentary upgrade was much appreciated.

Family

8/10

Excellent

27 May 2026

Amanda

The Falmouth is a great hotel and very beautiful. The rooms are always comfortable and well equipped.
The only negatives we encountered were the Car Park, which is alway busy (probably due to the fact that the hotel offers Gym and Health Club membership). There were occassions where there were literally no spaces.
The other area where there could be improvement is the Breakfast. The continental buffet was lacking in choice and the cooked breakfast came out looking unappealing, undercooked bacon and the poached egg had very runny white.

Partner

10/10

Exceptional

26 May 2026

David

This is a beautiful hotel with Tonnes of Character.
The rooms, both public and private were tidy and well maintained.
Staff were very helpful from reception to resteraunt, all had good knowledge, positive energy, and above all else big smiles which we loved.
Definitely will be staying again.

10/10

Exceptional

25 May 2026

Kate

The Falmouth hotel has undergone extensive refurbishment and although some rooms haven’t been done yet it is our favourite for Falmouth . Great breakfast and beautiful views

Partner

10/10

Exceptional

22 May 2026

karin

Xxx

Partner

10/10

Exceptional

22 May 2026

William

I liked everything about the property. It is close to the train station. It is within easy walking distance to the old part of town. It has incredible views of Falmouth bay. The room was spacious and clean. The staff are very, very nice and knowledgeable. The restaurant is beautiful. The building has a lot of history. And, I had a visiting seagull hanging out on the ledge outside my window. Most cool!! I highly recommend this hotel.

Self

8/10

Excellent

22 May 2026

Deidre

Beautiful location and great ambience. Staff in the bar were friendly and accommodating. The twin room was very small, particularly when trying to open up 2 suitcases!

Friends

8/10

Excellent

20 May 2026

Robert

The room was okay, but it seems that they are refurbishing things so they are aware of the need to improve. The hot water for the basin was ideal for running a bath, but the bathtubs hot water probably has a TMV fitted so the hot water wasn’t fantastic.
There was a minor problem, but the administration dealt with it promptly, so well done.

Partner

8/10

Excellent

12 May 2026

Jennifer

Enjoyed our stay at such an iconic hotel. Will definitely stay again and looking forward to seeing everything fully refurbished. Had great view of estuary from our room. Staff all lovely and helpful. Breakfast was very nice, great choice available with lovely sea views. Lovely bar area, again with great views, nice to sit and chat late into the evening.

Partner

10/10

Exceptional

08 May 2026

Nick

Great stay again at the Falmouth, amazing location & views from the hotel and a short walk to the town.

8/10

Excellent

02 May 2026

Moira

A lovely stay. Good choice on the breakfast menu.
Staff need to be more aware of customer requirements, eg table to be cleared, breakfast orders to be taken.

Family

10/10

Exceptional

22 Apr 2026

Paul

Although this is an older property, do not be put off. It is clean and the staff are very friendly and helpful. The room was \"traditional\" but everything worked and it was clean. The restaurant was good and the food tasty. Breakfast was great in terms of variety and quality. I would definitely stay at The Falmouth again

Partner

8/10

Excellent

21 Apr 2026

Sophie

Thank you for an enjoyable stay - the view of the sea from our room was amazing!

10/10

Exceptional

20 Apr 2026

Mark

The hotel team are enthusiastic and helpful always polite and accommodating across all departments
The hotel is under going upgrades and they are very considering guests we arrived late on the Wednesday and the night reception gentleman was very helpful and very knowledgeable and made us very welcome

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Nigel

In the middle of a refurbishment, the Falmouth is rediscovering its sense of grandeur. The location is perfect, right on the front, with a cute beach with cafe's just opposite, a short walk from town and 5 minutes walk from Falmouth Docks railway station. The bar has already had it's glow up and is nice space to spend a quite moment. The breakfast was delicious, but what stood out was the amazing staff, who were always there to help. Our room had amazing views, but was in need of the soon to come refurb. The sauna and small indoor pool provided a prefect way to start the day. Not perfect, but all we needed.

Partner

10/10

Exceptional

11 Apr 2026

Joan

Yes

8/10

Excellent

10 Apr 2026

John

Comfortable but rather tired! Plug in basin did'nt work; pull cord on bathroom mirror only a couple of inches of string left, windows only opened a few inches and badly needed painting, remote control for TV unreadable. Staff pleasant and helpful, meals good and public areas clean and airy.
Room 205.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Nilupa

Excellent service from the porters really lovely I didn’t get her name but she was so helpful and really looked after us.
I would definitely stay here again.
Excellent location.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Nigel

Good breakfast choice

10/10

Exceptional

22 Mar 2026

Elaine

A beautiful hotel, ideally situated close to shops the princess theatre and beaches so much to see and do

Partner

8/10

Excellent

09 Mar 2026

Joanna

We had a slight hiccup when we first arrived but this was resolved quickly and efficiently.
Our room was large and airy with superb sea views.

Partner

8/10

Excellent

01 Mar 2026

Bonnie

It was hot , and the lunch was one hour late, and it was lovely.

Partner

8/10

Excellent

01 Mar 2026

Andrew

Lovely old style hotel with great staff. Very comfortable bed. It was evident that the hotel is under going restoration, which is good and nice to see such investment.

Partner

8/10

Excellent

17 Feb 2026

Mark

The

10/10

Exceptional

15 Feb 2026

Clarence

Staff were so helpful and wonderful. Beautiful spaces and people.

Friends_and_family Family

6/10

Pleasant

10 Feb 2026

Sean

Dated hotel and very expensive restaurant for the very little portion sizes.

10/10

Exceptional

30 Jan 2026

Steve

Helpful and friendly staff, lovely locale, and great food in the restaurant

Business

10/10

Exceptional

26 Jan 2026

Gorden

Very friendly staff, lovely size room and a lot of freedom within the hotel

Leisure Partner

10/10

Exceptional

25 Jan 2026

Louise

Lovely atmosphere and great breakfast.

Business_and_leisure Family

10/10

Exceptional

20 Jan 2026

Mark

This was our second day at the hotel. It was a delight to meet with staff members who remembers us from last year. Everyone is very friendly. The atmosphere is one of calm and professional bar staff and restaurant staff providing good quality service. Our room was well maintained and it’s obvious that the Hotel is undergoing some amazing refurbishment but this does not impact on standards. We look forward to coming back later in the year.

Business Family

6/10

Pleasant

18 Jan 2026

Emma

The room was very worn and dated. Stained carpet, the curtain pelmet was grey with thick dust and cobwebs.
The general hotel main areas were good and the location excellent. Nice breakfast.
Swimming pool was murky and the chlorine burned your eyeballs. That was if you could actually get in it 3 times we tried and it was full of school kids screaming and jumping in so we gave up and left. Changing rooms are dirty and full of hair. Overall quite a disappointment and wouldn't stay here again.

Leisure Partner

8/10

Excellent

12 Jan 2026

Jonathan

Clean room - great staff

Partner

10/10

Exceptional

11 Jan 2026

Carl

The total experience from arrival to departure was made extremely enjoyable by the interactions with the hotel team. From reception to bar and dining room staff, everything was just as I expected from a hotel of this standard.
High standard of cleanliness of the room, good facilities, with a very comfortable bed.

Business

8/10

Excellent

02 Jan 2026

Leonie

Based on this stay, as we’ve been before, loses 1 star for slightly lower breakfast quality than previous. Likely due to being busy and our stay between Xmas and NYE. It wasn’t bad but we’ve had better hot food before.
Room was an upgrade and extremely spacious however be aware you hear the upstairs guests walking around. Fortunately they weren’t dancing the night of our stay as it was 1:30 in the morning when it woke us up.
Charging points made available on request. Had to move one guest as both spaces occupied by non-EV’s. Not an issue and easily sorted.
Staff pleasant enough dealing with a very busy night. No bad experience here for us.
Overall great hotel for our stay, place hopefully will get some more investment, a lick of paint here and there (bedroom windows paint flaking) and perhaps a new carpet or two.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Alison

Clean comfortable room, lovely hotel stayed for New Year beautifully decorated. Staff friendly and helpful. Ideal location for train station and town. Going through renovation some areas are tired looking but this didn’t impact our stay. Food in restaurant was good, although the set price menu advertised throughout the hotel was not available which was disappointing and we only found out once we were seated in the restaurant. We will definitely be back for location and hotel are lovely

Leisure Partner

10/10

Exceptional

31 Dec 2025

Jason

Loveky breakfast brilliant costal views, busy but staff were great

Leisure Self

10/10

Exceptional

11 Dec 2025

Roger

Was a great stay

Business

10/10

Exceptional

09 Dec 2025

Gorden

The room was very tidy when we arrived, all the staff were super friendly and the facilities were amazing

Leisure Partner

8/10

Excellent

07 Dec 2025

Neil

Yes

Partner

10/10

Exceptional

06 Dec 2025

Gary

Great location staff wete amazing food was good

Leisure Partner

8/10

Excellent

04 Dec 2025

Hilary

Swimming pool not the best , slippery floor ...
Our room very small and the window was draughty , the lift was ok but slow to open , not conducive to someone with claustrophobia !!
Friday night gathering very noisy for a while , but overall a good stay

Leisure Partner

10/10

Exceptional

24 Nov 2025

Corinne

Lovely Victorian grand hotel in a great location. Staff were all very helpful and friendly. We were lucky to be given a complimentary upgrade to a sea view, which we really appreciated. Our room was comfortable and spotlessly clean. We'd definitely stay here again.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Onusa

We had a night stay. The room was clean and spacious all staff were lovely and attentive. Food was good. Will stay here again on our next visit.

Partner

10/10

Exceptional

22 Nov 2025

Nicole

The staff were so friendly and helpful. Great location, close to town but beautiful sea views

Self

8/10

Excellent

16 Nov 2025

Stephen

Friendly & efficient staff

8/10

Excellent

09 Nov 2025

Hazel

Friendly staff.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

MAUREEN

Felt like a turn of the century classic elegant hotel. Loved it! Fantastic location close to castle within walking distance. Great views from lobby and dining area.

Partner

10/10

Exceptional

04 Nov 2025

Barry

Lovely sea view room Loads of TV channels. Very nice breakfast, cooked to order.

Partner

10/10

Exceptional

03 Nov 2025

Ralph

Staff wonderful

Amazing stay
A little mote TLC
BUT GOOD FOOD AND ACCOMODATION

10/10

Exceptional

30 Oct 2025

Paula

Room was very clean and staff were friendly

Partner

10/10

Exceptional

28 Oct 2025

Robert

Overall a very good experience.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

Susan

Wonderful staff! Beautiful views!

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Lesley

Relaxing stay with friendly helpful staff.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Simon

Great stay and accommodation

Partner

8/10

Excellent

20 Oct 2025

Mrs B

We stayed in the hotel 5 days. The room was very warm even then the weather outside was not so good. We could not open the window properly as it was blocked for \"security reason\", but as an adults, we can take care of ourself. It was really difficult to have a good night sleep because of that. One day when returned back to our room in the evening, we discovered the beds had not been made up, but very helpful man at the reception desk sorted it up quickly. He was always polite and very helpful. Sorry I don't remember his name(tall, slim, with dark hair). Breakfast and bar staff also polite and efficient! The hotel looks beautiful inside and outside after renovation. After all we had very enjoyable stay (please do allow the window to open).

Leisure Partner

4/10

Poor

16 Oct 2025

DENISE

I had a room overlooking the town so no sea view. However the service in the bar area and dining room leave a lot to be desired for only hotel that was built as such in the 1800's. Such a shame

10/10

Exceptional

14 Oct 2025

Mark

Our room was very clean. We didn’t have a beach view however we enjoyed the stay albeit the hotel is undergoing renovation. Much of its features remain. I also believe that the show was absolutely first class plenty of hot water plenty of green towels.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

John

Excellent breakfast. Sea view room.

Partner

8/10

Excellent

12 Oct 2025

Mark

The hotel & location was lovely as a wheelchair user I couldn't get in without assistance & my partner burn't her ass on the towel rail which had no thermostat but otherwise a great stay.

10/10

Exceptional

08 Oct 2025

Thalia

Very clean room, polite staff and breathtaking views from lobby

8/10

Excellent

06 Oct 2025

Mark

Very friendly staff and we had an excellent sea view.

Partner

8/10

Excellent

05 Oct 2025

Joanna

The inland rooms we had had a distant view of the boats. The rooms were clean, however they had a damp smell to the bathrooms. The hotel has a high class feel to it and is decorated well. The staff are very friendly and keen to help, with a lovely touch of phoning the room to check all was ok. After we settled in. Breakfast was very well serviced with a good variety of foods in the buffet. They were super helpful with my allergy requirements for coeliac disease, bringing out bread on request and providing a separate toaster.
I would stay here again.

Leisure Family

6/10

Pleasant

03 Oct 2025

Susanna

This hotel is in a fantastic location, right on the beach and an easy walk into town. The lounge area and dining rooms are pleasant. Dinner and breakfast were good although rather pricey. Service for drinks in the lounge wasn’t great but dinner was better.
The biggest issue is that it is an old property that hasn’t been updated in a long time. Bathroom was pretty old with split flooring and old bath included.
The spa area was dirty, old and not fit for purpose with incredibly noisy boiler humming, areas zoned off and not a staff member to be seen. Lockers didn’t work and we were given a towel each but no robe or slippers for the grubby floor. Couldn’t find a water station either. Definitely not an area for relaxing. We had a quick swim and got out.

Leisure Self

10/10

Exceptional

27 Sep 2025

Adele

Fantastic location and view from our room

Partner

10/10

Exceptional

18 Sep 2025

Nick

Falmouth

We had a great 3 day stay at The Falmouth, really friendly staff and centrally located to explore Falmouth & surrounding area.

Partner

10/10

Exceptional

16 Sep 2025

Donna

Lovely room lots of character, friendly staff, some areas showing how old the building is!
Sauna and swimming pool in need of TLC gym good.. breakfast excellent, overall we had a really lovely stay and hopefully will be able to return at another time..

Leisure Partner

10/10

Exceptional

15 Sep 2025

Samantha

Dog friendly

Always a lovely stay here and super dog friendly with a little doggy gift bag.

Partner

10/10

Exceptional

15 Sep 2025

Amy

A lovely place to stay!

A lovely place to stay. Close to the beach, town and train station. Rooms were comfortable and clean. The dining facilities were very nice and the staff was wonderful. I would definitely stay here again.

Self

6/10

Pleasant

15 Sep 2025

Matthew

Breakfast was supposed to be a buffet,but was only contental,cooked breakfast was small and had to ask for extras,sausage poor,could do a lot beeter

Leisure Partner

8/10

Excellent

15 Sep 2025

Richard

The Fal is so comfy ....

The hotel position is great for the seafront & walking into town/beaches/coastal path. Good garden outlook & furniture. Lounges are super comfy and breakfasts and snacks are very good. The staff have been very well trained. The staff are very friendly & super efficient. Downsides? Think of an aging film actress ... still beautiful, but showing her age around the edges. Bedrooms (we were top floor) are basic by modern standards and could do with a picture or two to brighten them up. Good bed & shower, so accept this as a minor issue. Will stay for our next visit to Falmouth.

Partner

10/10

Exceptional

14 Sep 2025

Keith

Lovely!

Lovely hotel, great location, lovely food and fabulous service. Will be staying again.

Partner

8/10

Excellent

11 Sep 2025

Robert

The hotel as nice and peaceful and the staff were very pleasant. The only downside was that there was only 1 lift which made it a little more difficult to get to out room but no real problem.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Stephen

Beautiful hotel, a little tired in places, threadbare carpet in our room, extractor fans not working, dirty windows, otherwise a perfect place to stay

Leisure Partner

8/10

Excellent

07 Sep 2025

Verified traveler

Lovely stay, rooms need updating but the staff and area are great, so that didn't matter.
Recommend Falmouth and the surrounding area.

Partner

10/10

Exceptional

07 Sep 2025

David

Beautiful position overlooking the beach, and still a relatively short walk into Falmouth town.
Lots of traditional Hotel charm .
Loved being waited on for breakfast.
They also provided a special treat bag for our dog in the room ❤️

Leisure Pet

10/10

Exceptional

29 Aug 2025

Haim

Very nice ‘old world’ elegance. Very nice and comfortable. Lovely breakfast.

6/10

Pleasant

24 Aug 2025

CLAIRE

The outside of the Falmouth Hotel was very welcoming and looked lovely. We checked in smoothly with very helpful staff. We stayed in room 115 and was disappointed at the overall decor of the room. It looked tired and could do with extra cleaning around the windows and the door needed to be completed ie paint. There were also stains on the carpet. Unfortunately attention to detail wasn't there. The room was extremely hot, making it uncomfortable. We did use the fan supplied which was noisy at night. The bar and lounge area looked nice and appealing and the outside area was lovely with plenty of tables.

8/10

Excellent

23 Aug 2025

Julie

A lovely hotel in a beautiful location

A beautiful location, with lovely views. A lovely hotel with a lot of history. We enjoyed looking at the old photographs of it.
A very comfortable, clean room. Tea and coffee facilities with a lovely cafetière in the room. We enjoyed a quick visit to the swimming pool and sauna though the jacuzzi was out of action.
The breakfast was a little disappointing compared to everything else ( cooked breakfast sausage was rubbery and poached eggs were over cooked in eggs florentine). This was possibly due to the busyness of the day as there was a wedding taking place, so the staff must have been pushed. Otherwise a great stay. Thank you!

Partner

10/10

Exceptional

22 Aug 2025

Ezra

Brilliant breakfast included!

Leisure Partner

8/10

Excellent

19 Aug 2025

David

All the staff are very friendly and helpful.
The room we had was very tired and in need of an upgrade / basic repairs, however the hotel is undergoing a general revamp.
The location is fantastic with lovely outdoor seating at the front.

Leisure Partner

6/10

Pleasant

18 Aug 2025

Paula

The hotel is very dated and clearly needs updating. Very old furniture and pillow choice poor . The staff were great and did their best . We were attending a dinner and the food in the evening was very good however in the morning I felt the breakfast offering was not good . The buffet was limited tinned fruit salad poor choice of pastries and only filter coffee or tea we then waited over 30 mins for our hot food and could not wait . The staff did refund the cost of the breakfast for us . For the amount we paid £190 I would not expect this and certainly wouldn’t return again .

Partner

10/10

Exceptional

11 Aug 2025

Lindsey

Felt so at home, loved the shared areas, so relaxing and a very well equipped gym.

Leisure Self

10/10

Exceptional

02 Aug 2025

Melissajade

Breakfast was amazing room was super comfortable

Self

8/10

Excellent

29 Jul 2025

Carole

Everything was fine. The wifi was a bit slow and clunky, the lift was very slow, just the one for such a big hotel. The breakfast set up was good, the room was comfortable and quiet. I would stay there again if I were in the area.

Leisure Self

8/10

Excellent

23 Jul 2025

Erika

If you like old-style hotel, you will love it, if you prefer a new fancy one this place is not for you. The bed was so comfortable. Food was good, a lot of staff, quick service. Location is perfect, as it is on the beach.

Leisure Self

8/10

Excellent

22 Jul 2025

Mario

check in arrival staff was exellent