The Avenue Restaurant with Rooms at the Victoria I

6/10

Pleasant

05 Nov 2018

ROY

Birthday Stay

The room was very spacious and clean but lack of attention to basic needs ie: no bath mat or hand towels let it down a bit. Also a big problem is that they do not accept payment by card and have no eating facilities on site.

Family

4/10

Poor

25 Sep 2018

GL

Don’t believe the description. NO breakfast, NO WiFi, cash only, very scruffy, in dire need of total refurb. Staff friendly and helpful but no backing or support from management. They Try to keep it clean, but no finish. Window stuck open. Drawer front came off . Furniture old, mismatched, not even fit for boot sale. Closet curtain off hooks, bedding unpressed, cushions with no covers, lamp with no bulb, no liners in waste basket, toilet seat loose, no bathmat, no tooth glass, no towel rail, no shampoo, very small towels. No reception..only in busy public bar. Entry outside through separate scarey black door then up scruffy stairs with no handrail on corners. Had to find own room. Had to carry milk jug this way too!
Anything good? Hot water, clean bedding, friendly staff or I would have left.....
No. I will not be back. Certainly not fit for letting to public. Management should be ashamed and it should not be on sites like this . Letting you down too.

2/10

Poor

11 Sep 2018

Josephine

Room and bed were not clean, could do with a thorough refurbishment. I tried to,cancel the 2nd & 3rd night at the hotel, I rang the hotel on 5 separate occasions, I left two messages, but I am still waiting for an answer 7 days later. Service is totally inadequate, nobody manning the reception area.

4/10

Poor

08 Sep 2018

Joan

Central but......

Stairs to rooms, very steep. Large room, needs refurb but good ensuite shower room. Problems right from the start like no one there to open the place before noon, TV had no signal, extractor fan not working, light over mirror not working and cannot pay by card for the room. No food served. The coffee sachets were all 2 or 3 in one. No use if, like me, you prefer black coffee. The manager did give me her own small jar of coffee to use.
The staff at the Plough Inn were a great help when I had turned up in the hope of leaving my case as I had a trip to go on at 1pm. Plough Inn breakfast good value and very tasty.

6/10

Pleasant

04 Sep 2018

Verified traveler

The hotel was located in the centre of the town, which was fine. It looked from the outside, relatively but from the inside it looked tired and in need of some resources being thrown at it. The staff comprised one person for the downstairs bar area and for anything required from guests. This meant that we couldn't be shown the room directly as the staff member couldn't leave the bar - again a resource issue.
A lot of 'papering-up the cracks' was evident in terms of decorative repairs both in the hall and in the room. The lever on the door to our room did not engage and so the door only properly closed when the lock bolt was engaged by turning the key. At first glance the room looked relatively clean, although there were some areas that looked at least like they had been missed and I suspect all the rooms could do with a deep clean and a full redecoration. The bathroom was overly large for the room and also needed a new face-lift.

4/10

Poor

28 Aug 2018

Hayden

Dont

Very disappointed, bathroom not clean, carpet in room not hoovered, no milk to make a drink, staff not interested in sorting out problems not even very cheap would never stay here again.

2/10

Poor

25 Aug 2018

Vinny

No Value

The room was dirty, cobwebs, hairs on the bed, broken cupboard drawer, no soap and not even enough toilet paper to suffice. If you want a cup of tea in the room, the facilities are there but no milk. The Avenue Restaurant does not appear to be open at any time of day and the promised WiFi was not available. No bulb in the bedside lamp. No staff around and the Tesco over the road thankfully, provided better W.C. and breakfast facilities. How much is a bottle of bleach, a feather duster or a bar of soap?
Sorry, but this was terrible value for money. Tired! Grotty! Avoid.

6/10

Pleasant

16 Aug 2018

Boyd

Tired

Very run down, could do with a make over and a bit of TLC

6/10

Pleasant

15 Aug 2018

celtic

Very basic

Very basic, does not take card payments. When leaving the following day no-one to hand key to, 12.00 in the afternoon still nobody to give key to.

2/10

Poor

12 Aug 2018

cathy

Pleasant welcome but run-down facilities

£80/night for accommodation of this standard is completely unreasonable. Scruffy entrance into sleeping area; old, cheap beds and bedding; one bath towel per person - no bathmat or hand towel; shower falling to bits and bath not draining properly; no electricity in the morning (presumably the electric shower tripped the circuit); no breakfast included. This accommodation is on its last legs and needs a rethink soon - that should include double glazing, as it's on quite a busy road. Shame, because the pub has potential and the person in charge was friendly.

4/10

Poor

10 Aug 2018

Jamie

No knowledge of our booking

When we arrived at the pub below, the barmaid had no knowledge of our reservation (as well as three other reservations that same night). Staff were nice and very apologetic and someone came in from their day off to prepare our room, but clearly the upper management are a shambles.

The staircase up to the rooms was worn and is in need of a refurb. Likewise the room was dated but fine, bed was comfy enough and shower worked well (both a little difficult for a tall person). No hot water in the hot tap and the wifi didn't work.

Management at the top need to make big changes for this to be worthy of a 3 star establishment, starting with telling their staff who is actually coming to stay.

8/10

Excellent

23 Jul 2018

Marina

Budget but 6 miles from Aberlady Bay

Warm welcome, this is a room above a pub, no restaurant and pub food finished at 3pm. Plenty of other pubs, cafes, takeaways near .Free weekend parking very close by. Cheap too soft mattresses and bathroom window latch broken. Bathroom radiator wasn’t fitted and stood in corner.

Friends

2/10

Poor

08 Jul 2018

Verified traveler

No room at the inn

There was none, got to hotel was told had no room and note of no booking. Highly embarrassed for us and the hotel itself. I had booked this hotel through Expedia over 2 months ago and had booking confirmation. Was not pleased one bit as was attending a wedding that night and need a place to stay as live over and hour away. Bad organization on hotel part. I was luck that a bed and breakfast had a room other wise would have been stranded. Thank you the plough BB great service and great place to stay five star to the staff for sorting us out

10/10

Exceptional

01 Jul 2018

Verified traveler

Great hotel

Staff were brilliant made you feel really welcome definitely recommend am booked to go back at end of July

4/10

Poor

01 Jul 2018

Verified traveler

Had some issues

When we arrived to check in we only had on room booked for one persons there were five of us so two of our friends had to stay down in another hotel which was lucky enough close to use but still not what we expected

2/10

Poor

25 Jun 2018

Verified traveler

Dirty and uncomfortable hotel

When we first arrived at the hotel we were stood in the bar with no one in charge. Someone eventually can in after finishing their cigarette, wandered round the bar, pretended to be busy by fiddling with bottles and cupboard doors before welcoming us. We then explained that we had a room booked. The person in charge responded by putting their head in their hands before saying they only had one room left with 2 single beds. They explained that booking a room through a booking website does not work and it hasn’t worked for some time....yet this still hasn’t been sorted. They almost made it out to be our fault even though we were the third couple that day for this to happen to. With no other option we accepted the room. The person in charge escorted us to the front door of the apartments and left us at the bottom of the stairs. We were told that the room was open because they had cleaned it that morning. When we entered the room it’s was very disappointing. Stains on the carpet, stains all over the shower curtain, cobwebs in most corners, the bathroom radiator off the wall and chucked next to the bath, towels had a damp smell and the bedding definitely wasn’t fresh. We only needed the room to sleep in for one night but even that was difficult. The two mattresses we so uncomfortable that we both couldn’t sleep and had sore backs in the morning. In the morning we left earlier than intended because we didn’t want to stay in the room any more. We can safely say we won’t be back.

2/10

Poor

10 Jun 2018

Matt

This place is the pits. It’s a doss house. Going through a side door up stairs where the carpets folding up it’s covered in food. The room was minging, just awful. No hot water was a great chance to take our money back and find another hotel. Never again.

8/10

Excellent

07 Jun 2018

Verified traveler

One night stay.

We only stayed one night, but the service was very good. The lady that helped us was very helpful and friendly. The room was older, but fine. The restaurant was no longer open, but we ate across the street and it was very good.

Friends

4/10

Poor

04 Jun 2018

Michael

Dissatisfied

No complaints about the member of staff who greeted us but the lack of hot water was simply unacceptable. As there was no actual reception, just the bar area, there was no one we could raise these issues with on the second day.....we did raise it on the Saturday and were told it was being addressed.
Really not happy.

Partner

4/10

Poor

03 Jun 2018

Verified traveler

No internet. Dirty room. Looks lije the leaning was not changed and they didn.t hoover the room

6/10

Pleasant

27 May 2018

Rich

Hotel ok but on arrival they weren’t expecting us despite having booked weeks ago, luckily the rooms were free. Lock on our room door not very good at all & place in need of some work but clean and ok.

4/10

Poor

22 May 2018

LYNN

Victoria Inn

Room was very spacious and clean. Only downside was that it was on a room only basis so no breakfast available and nowhere to get anything to eat on Sunday morning.

Partner

2/10

Poor

11 May 2018

Chris

My experience at the hotel was not a good one. The hotel boasts a restaurant, but that was closed. I understand that the hotel is for 'let' and only temporary person behind the bar, who doesn't know where anything is. The rooms have large sash windows, and the open window came crashing down on my finger, causing bruising and a deep gash. The person behind the bar was sympathetic, but had trouble finding a first aid kit, and when it was found there were items missing, also no accident book. The mattress was so uncomfortable - there was no tea or milk. No breakfast. The hotel is very run-down and needs someone to take responsibility for it's upkeep - a very tatty place to be

2/10

Poor

07 May 2018

Verified traveler

Never again !!

The room was very dated. Bed clothes looked slept in, so we had to sleep on top of the bed. The bed was uncomfortable and noisy. There was only 1 sachet of coffee. The toilet was dirty and the water was cold.
We did book late but don't advertise the room as available then make the guests feel very unwelcome and awkward. No breakfast offered so we left before 6am as couldn't sleep and just wanted to get out. What a waste of £80. Wished I'd slept in the van.

2/10

Poor

29 Apr 2018

Kirsty H

Hotel closed, don't book

Booked online, tried to call hotel to ask if we could arrive early (1pm) to drop off bags as we were attending a wedding at 2pm, number not recognised and the only number that worked was hotels.com which is an automated line. We turned up just after 1 but the door was locked and no answer when we knocked, we were starting to panic as wedding is at 2 and to let sign outside the hotel. We ended up staying at the Plough Tavern next door which was perfect for what we needed and lovely staff. I've no idea if the Victoria Inn is open but I would definitely not recommended it. We were so lucky to get a room at the Plough last minute.

8/10

Excellent

22 Apr 2018

armac

Town Centre Hotel

Last minute booking because of work problems and this was the only one within a reasonable distance and within budget. Clean room with comfortable bed and friendly staff. If I find myself in a similar situation again I would return.

8/10

Excellent

16 Apr 2018

Verified traveler

Excellent value for money, close to Edinburgh.

Vey comfortable. Batteries for the telly remote need changing.

6/10

Pleasant

13 Jan 2018

Frances

the room was very nice. the lady that showed us to our room was very helpful and pleasant. it was good to have our own key with no need to be back early. it was a good large room and great having our own shower room. we would definitely recommend this to our friends. we will use the rooms again.

8/10

Excellent

07 Oct 2017

David

Convenient & comfortable.

Welcoming staff and comfortable room. Good breakfast, plenty of selection. Very satisfactory for a one night stay. Would use the facility again.

Family

8/10

Excellent

24 Sep 2017

Shangalangers

Overnight stay with friends

We wanted somewhere to stay for one night as we wer going to see the Bay City Rollers(!) in Haddington. Great room for the 3 of us. Cosy, comfortable room. Plenty of towels.

8/10

Excellent

21 Sep 2017

Verified traveler

Friendly place to stop

The accommodation was basic but very comfortable and the staff could not have been more helpful and friendly. A brief walk from local car park but not sure if it could be used during the week.

8/10

Excellent

14 Jul 2017

Verified traveler

Hotel was nice, bit run down looking in the room we had, it was quite noisy hearing other guests creaking up the stairs.
We thought we could get breakfast in the morning but couldn't, weren't informed of that when we checked it but found a lovely place directly across the road for a super breakfast!

Partner

4/10

Poor

03 Jul 2017

Babs

stay for local wedding

£100 a night for b&b. Most disappointed. The bar downstairs was lovely and the breakfast were limited but very good. Service from smiling staff was excellent. Our room however was another matter. You had to go out of the hotel and along the street then round the corner. They gave us a key for a massive forbidding looking black door. We were then faced with a flight of steep stairs encased in a grimy carpet and poor lighting. The top of this flight on the corner had no handrail. We then had to turn a corner and go up another winding steep staiir. Turn right and we are at room 2. It had a small hallway with the bedroom to the left. Twin beds, sheets clean and dry. A central light similar to one I bought in the 1970. Paper circle with pleats. This one was covered in cobwebs. The carpet was ok. That's all I can say about that. It had an old pine wardrobe in it and a very tiny flat screen tv. No phone. The room was small and awkward to move about in. It was anything but inviting. Their were cobwebs hanging under the radiator. The bathroom was worse. It was camceiled with a shower over the bath. A plastic shower curtain reminded us of the Bates Motel. It was also distinguished by a clear mark of where the soap had been for other occupants. . I splashed some water on the floor and wiped it up with toilet paper which came up black. The floor was clearly not clean. I could not bring myself to use this shower although my husband did. It was awful.

10/10

Exceptional

16 Apr 2017

Peter

Pleasant relaxing stay

Comfortable and quiet room. Dinner and breakfast both top quality. Friendly and helpful staff made for a pleasant experience all round.

8/10

Excellent

13 Apr 2017

Verified traveler

Very Nice accommodation

It was an overnight stay prior to attending an interview. I collected the keys from the restaurant and was shown to my room by a member of the bar staff. Room was large, clean and comfortable. Heating was on. Water was hot. Coffee/tea was available.

All good

6/10

Pleasant

10 Apr 2017

James

Well positioned in town centre overall room clean and tidy at a reasonable price

6/10

Pleasant

26 Mar 2017

Marek

Pleasant pub/restaurant poor accommodation

The food and drink was very pleasant (& recommended) however the accommodation was 'seedy;. You get to the rooms via a staircase between two shops down the side of the pub. I stayed here about six years ago but it now seems very dated with a grubby entrance hall and rooms which need a make over.

There was a bedside light but no socket to plug it into! (see photo). Looking for a socket I found lots and lots of fluff/dirt (see photo). The TV remote didn't work properly and I had use the set controls to change channels.

Overpriced for what it was.

4/10

Poor

01 Mar 2017

Verified traveler

Tired and worn.

When checking in were kept waiting in the bar area for quite some time as the bar staff kept serving drinks to find you have to walk outside to get to your room. Good size room however decor and furniture a bit dated. Ordered food first night, it was ok, a bit pricey for what it was. Breakfast was excellent! The pub over the road was really welcoming, had more choice on menu.

10/10

Exceptional

03 Oct 2016

Gillian

good clean rooms

Lovely stay . Room large. Rooms couple of doors down from pub which was better as you don't hear the pub. Village lovely. Will stay again.

Partner

8/10

Excellent

22 Sep 2016

abra

Close to area we wanted to visit

Smell of area downstairs and lift indicated trouble with moisture. Very pleasantly surprised when we got into flat. Would stay again for sure

6/10

Pleasant

18 Sep 2016

Stonecold8176

Be wary about prices.

Upon arrival we were asked by the barmaid if we would be having breakfast during our 3 day stay. we decided we would like breakfast and she told us that it would be a extra £20 on top of our room bill. paid straight away.
Then the room.
They do not advertise that there are lots of steps to get to your room (not good when you have a 2 year old and a pram).
the room has problems as well.
chest of draws do not work as falling apart.
the shower has a leak.
the taps on the sink are not fitted correctly so when you use them the taps turn around.
the Wifi is a waste of time so cannot be used.
then the T.V itself cannot be watched as the aerial has not been fitted correctly so it freezes and cuts off so not T.V.
Then the worst part was upon leaving on our third day we handed the keys back only to be told that we had another £40 to pay for the other 2 days breakfasts - even though we were told by the barmaid that the bill was £20.
Not very happy not very good communication..
worst still our breakfast for my wife and i consisted of 2 poached eggs on 1 piece of toast each and a coffee for me and tea for my wife and also 2 slices of toast for our daughter.
Certainly not £20 per day for breakfast cost.
You could go around the corner to the Indian restaurant and pay £9.95 for an all you can eat Buffet.
also be aware that there is no on sight parking you have to park about 50 - 75 metres away.
Haddington itself is a very nice place but i would not recommend staying here

8/10

Excellent

14 Sep 2016

Louise

The room was nice and the staff were friendly. There isn't double glazing and the pub across the road was pumping out loud music/karaoke till 1am which was a bit annoying. But the town centre is lovely.

Family

8/10

Excellent

06 Sep 2016

Verified traveler

Ideal location for where I was working

The room was comfortable, with the usual amenities. Although WiFi wasn't available in the room, only in the Restaurant/Bar, which wasn't attached to the rooms, you had to go outside to reach those areas.

8/10

Excellent

30 Aug 2016

Verified traveler

Great Location

Hotel location was great. Friendly staff showed us to the room. Menu looked appealing but had already planned to eat with friends at another location. Bathroom was huge and room was clean.

Partner

10/10

Exceptional

25 Jul 2016

Patricia

Nice wee place to stay

Booked to stay for airshow. Pleasantly surprised room was clean comfy and view of the main st food waa good too

Partner

8/10

Excellent

14 May 2016

george

Nice little find

Excellent stay, very friendly staff in evening and morning, great breakfast in a nice atmosphere. Room was comfortable and quiet. I tried the Indian restaurant up the road and it was good. Wifi was slow but usable. Pleasant area outside of the hotel if the weather is good

6/10

Pleasant

23 Apr 2016

vivienne

more of guest house

checked in with owner who informed us breakfast was 10£ e/a and was only available between 07.30 -9am a bit early .Room was lovely well kept had difficulty getting used to early morning traffic .Stairs up to room was difficult for us as we are not good on the legs, so two flights up ?.It was good value overall ate one night in Bar ,food ok a bit pricey for what we got.

Family

8/10

Excellent

19 Apr 2016

michael

great location, rooms and staff.

we had a smashing stay and the rooms, bed, and bathroom were great

6/10

Pleasant

30 Mar 2016

Ahmet

Would recommend and will return soon!

I've stayed in this hotel about 5 times and it is the best place for the value it is! I've stayed at other hotels near which arnt up to standards of this one and are even smaller in size, only one issue is no doh me glazing Windows it gets really cold at night especially in winter but they do have some amazing bedding thick and soft and light! Everything is fantastic apart from the Windows!

Partner

4/10

Poor

19 Feb 2016

kily

Good location

Checked in at the pub and directed to different door. Room freezing, no heat. Went back to pub and waited for owner to be phoned. Someone checked out other rooms and we were moved for one night but had to move back the next day. Heating still not working so were moved again. No one seemed to know when the heat would be fixed. Room comfortable, bit tired, needed painting and there was a hole behind the door. WiFi very patchy, had to ask for code. Pub opened 11-11 so don't know what would have happened if there was a problem outside that time. No double glazing so could hear noise in the street from people coming out of nearby pub and loud music till after 11. Staff couldn't answer where I could park or eat. Restaurant closed Monday. Not helpful when I enquired about a menu or bar food.