Name: Premier Inn Edinburgh A1 - Newcraighall
Address: 91 Newcraighall RoadNewcraighall, Edinburgh, EH21 8RX, GB

4/10

Poor

28 Jul 2026

Chirag

On our first day, our room was not cleaned at all. On the second day, the cleaning staff only changed the sheets and left towels, but did not clean the bathroom - the trash bin was not emptied and there was trash on the floor. Our used tea cups and mugs were also not changed.
When we raised this at the front desk, one staff member told us we could send an email to complain, but we were never given any further information on how to do so. Another staff member simply said that detailed cleaning is not typically done.
On the third day, our room was finally cleaned properly.We also experienced ongoing issues with breakfast service. It appears only one staff member is handling the entire breakfast area, so items run out frequently. We had to wait a long time just to have hot items, juice, and granola refilled.
Given that this is meant to be a comfortable stay, we were disappointed by these lapses in basic housekeeping and breakfast service. I wanted to bring this to your attention directly, and I hope it can be helpful feedback for improving the experience for future guests as well.

Thanks

6/10

Pleasant

08 Jul 2026

Emilia

The check-in process was easy and headache free.

The breakfast/ kitchen team were kind and helpful. Note that breakfast closes 30 min earlier on weekdays vs weekends (1030 vs 11).

The room itself was spacious with clean linens. No mini fridge or way to call front desk though. No outlets in the bathrooms, you have to blow dry your hair in the main room and the dryer is fused into the wall. The light next to the mirror was not operational.

The HDMI outlets did not work next to the TV.

In room carpet has seen better days as has the peeling moulding at the base of the tub.

Great location for getting into the city.

Check out was cold. The staff member at the desk literally did not acknowledge our existence, it was really unfriendly. Zero warmth. No baseline “thanks for staying with us”, which is a bummer when you’re travelling with little kids and trying to teach them manners. The interaction (or lack thereof) was so off-putting that we wouldn’t stay there again.

Family_with_children

8/10

Excellent

24 Jun 2026

Lubna

Air conditioning, staff were nice

Family

8/10

Excellent

20 Jun 2026

Dale

The manager took care of us & our problems, the woman on the night desk DID NOT which caused a problem for us that we couldn't get taken care of until the next morning with the manager.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Saumendu

Its far away from the city. Some staff was not so welcoming.

Family_with_children

10/10

Exceptional

24 May 2026

Martyna

This was the perfect hotel as it was close to a train station literally 3 min walk from the hotel and the train would get you to the centre of Edinburgh. The room was amazing, so was the staff and tge food was delicious!

Friends

10/10

Exceptional

28 Oct 2025

Karthik

Did not have breakfast at the hotel

10/10

Exceptional

18 Oct 2025

James

The transportation (train and bus) into the city centre was close by and affordable. The beds were very comfortable and the attached restaurant had good food and friendly staff. I would definitely recommend this facility to others.

Leisure Partner

10/10

Exceptional

04 Oct 2025

leigh ann

It's clean, quiet and right across the street from a ScotRail station. The staff members are incredibly friendly and helpful.

8/10

Excellent

21 Sep 2025

JoAnne

Just a short walk to bus stop that takes you into the city.

Leisure Partner

8/10

Excellent

16 Sep 2025

Philip

Close to train station to get to city centre good pub and restaurant close by

Leisure Self

6/10

Pleasant

16 Sep 2025

A R Ashiqur

Good room but terrible customer service

Room was great. Toilet was super clean. Except the people in the reception are super rude.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

ANNE

Excellent front desk staff and staff during breakfast. Pleasant during all interactions and seem to like assisting guests.

Leisure Self

8/10

Excellent

07 Sep 2025

Carol

Very quiet. Close to rail

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Thomas

My main concern was that the HVAC system was not working well. We were in a bit of a heat wave and the AC was not working very well. Both the quantity & quality of air.

Love that the train station was literally across the street.

Leisure Family

8/10

Excellent

04 Aug 2026

Sau Chun

On site parking is free. General British breakfast no surprise.

8/10

Excellent

03 Aug 2026

Unni

Clean and spacious room. Good AC. Comfortable beds.

10/10

Exceptional

24 Apr 2026

izzet

Schone,nette kamer.
Personeel vriendelijk, jonge blonde dame aan receptie heel behulpzaambij inchecken: we kregen een stekker voor de stopcontact te leen.
Locatie tegenover de treinstation.

Partner

8/10

Excellent

10 Jan 2026

Daniele

Localização bem afastada do centro, mas o hotel super aconchegante, funcionários muito educados

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Gilmara

Quarto impecável, lençóis limpos e macios, toalhas limpas, a equipe muito gentil, o hotel é pequeno, mas muito limpo e organizado! Ao lado do hotel tem um pub que serve uma comida deliciosa! Em frente ao hotel tem parada de ônibus que vai direto ao centro de Edimburgo. O café da manhã é delicioso! Eu amei tudo!

Friends_and_family Friends