Name: Northumberland Hotel
Address: Craigmillar Park, 31-33, Edinburgh, EH16 5PE, GB

4/10

Poor

12 Jul 2026

Christina

The room was not clean, first indicated by the stains on the sheets and the duvet. The wallpaper in the bathroom were coming off the walls, particularly around the toilet, seemingly due to water damage of some kind (this was a general thing in the bathroom). The shower itself was separated from the toilet which was odd particularly considering the floor in the room was all carpeted. The bed was NOT fit for two people and my partner ended up sleeping on the floor one of the nights due to the limited space. The curtains were quite far from the wall resulting in the sun shining directly in your eyes the second it started rising and even during the night it was quite bright. Overall I would not recommend this hotel mainly due to cleanliness and poor sleeping conditions.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Amanda Dawn

Bus located right outside making it easy to get to and from for sightseeing. Bed was comfortable.

Family

8/10

Excellent

27 Jun 2026

Chi

We like the room very much.

4/10

Poor

03 Jun 2026

Shahrzad

We were only given one key for three adults. There was rarely anyone at the front desk, so we couldn't check out properly or ask questions when needed. The website also does not mention that there are no elevators, which would have been helpful to know before booking.

On the positive side, the room was clean, and the location was convenient, with a bus stop directly in front of the hotel.

6/10

Pleasant

25 May 2026

Janice

Not accessible too many stairs

Friends_and_family Family

6/10

Pleasant

21 May 2026

Janice

Clean facility but had a smell throughout hallways. Water pressure was poor and not very hot water. Buses running on street close by and very reliable. Bus info supplied by hotel

Friends_and_family Family

2/10

Poor

08 May 2026

Kieran

Plug socket sparked and started crackling so took phone of charge.
Tried to turn shower on and electrics tripped and hasn’t worked since 23.00.
Main light works so assuming it’s not connected to the rooms electrics since: Tv, kettle, chargers, lamps, shower and extension leads won’t work at all. Showers won’t work and no hot water.
Reception man said there was fire day before so getting things back and running.
Didn’t find out until we checked in and no prior messages or emails indicating this. Absolutely horrendous time here.

Partner

8/10

Excellent

28 Apr 2026

Layla

Hotel was good but the only downside was that the room service people didn’t do the work properly, they would tidy up and refill the tea n coffee but not change the used cups or wash them, also they didn’t hoover the floor at all, we stayed there 3 nights.

Partner

4/10

Poor

09 Apr 2026

Manu

I booked a double bed en-suite room. I was initially offered a room with a separate external bathroom, then a small room with an en-suite when I questioned why it is different from my booking.
This room was subpar, noisy and uncomfortable beds. Shower was limp. Door to toilet did not close and was hanging by a thread for want of a better expression. In summary, it’s a NO.

8/10

Excellent

08 Apr 2026

Kennedy

clean room| shower head didn’t work correctly | overall good

Self

6/10

Pleasant

08 Mar 2026

susan

Clean enough inside but very thin walls allowing noise to travel
And no option for breakfast

Friends

8/10

Excellent

06 Mar 2026

Piotr

Good, what expected

10/10

Exceptional

23 Feb 2026

Godfrey

Nice

Self

10/10

Exceptional

15 Feb 2026

Paul

Great location clean and tidy

Leisure Partner

4/10

Poor

29 Jan 2026

Rachel

My room was clean, acceptable and the bed was comfortable but had no heating upon arrival and for the first night. While the staff did find me a fan heater and then an electric heater, along with an extra quilt upon request it was not ideal.
Also the walls are paper thin as I could hear next doors antics in the middle of the night, as well as people shouting and drunk.
The second night he had got my heating working but was also extremely noisy all evening people arguing next door.

Business Self

4/10

Poor

18 Jan 2026

Rachel

People running and shouting in the hall. Then banging on our door at 2am.
No hairdryer so couldn't get ready for work

Business Partner

8/10

Excellent

04 Jan 2026

BOVAS

.

10/10

Exceptional

02 Jan 2026

Angel Chrismika

Please do not be put off by the negative reviews.

I was worried after checking the reviews after booking the reservation, but the hotel and room were clean. Fresh towels and sheets were provided. There is an electric kettle with supplies for making quick tea.
There is good parking at the back, and a bus stop right in front of the hotel.
It was not noisy. The staff and other guests were polite. The hotel also has a lovely little dining room.
It is clearly stated that towels and bedsheets are replaced every other day, which we were fine with.

The check-in and check-out process was quick and hassle-free.
Overall it was a good deal.

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

ewan

Clean room

2/10

Poor

14 Dec 2025

Grace Annabel

⭐️ 1/5 – Absolutely disgraceful experience

This was hands down one of the worst hotel stays I’ve ever had.

From the moment we arrived, the staff made it very clear they did not want to attend to us. There was one Greek staff member in particular who was outright rude and dismissive. He seemed to live in what looked like a room next to reception and acted as though coming out to do his actual job was a personal inconvenience.

Our room was NEVER cleaned in the four days we stayed. Not once. For £307 for three nights, the bare minimum expectation would be a made bed and fresh towels daily. Instead, we were met with attitude when we asked at reception. We were told, with visible annoyance, that towels would only be changed if we threw them on the floor. We did exactly that and guess what? Still no towel change.

I had to repeatedly ask for clean towels just to shower, and each time I was made to feel like I was asking for something unreasonable. The attitude was shocking.

The cleanliness was beyond unacceptable. The cleaners are clearly not doing their jobs. The two coffee mugs provided were filthy. I will be attaching photos because it was genuinely disgusting. The toilet was dirty, surfaces were dirty, everything felt unclean. This was not a hotel-level standard by any stretch.

The whole place felt more like a poorly run house share or room accommodation pretending to be a hotel.

Leisure Partner

2/10

Poor

16 Nov 2025

Waylen

Genuinely the worst experience I have had at a hotel. I haven’t felt so uncomfortable in my life in another accommodation.
The person at the main reception had no respect and an attitude problem from the moment we walked in. When we got to the room, there was an unknown red substance on the wall, hair in the bed and on a freezing cold night in Scotland, no working radiator.
I made them aware of this issue, they provided me a small heater. I advised I couldn’t leave it on all night and the response I got was an abrupt ‘sorry about that’ as he walked out the room.
I was expecting at the very least a sincere apology and a room change but this was never offered and just assumed we would be happy with a tiny heater.
As my partner and I were VERY uncomfortable and couldn’t stay in a room without a working radiator, we made the decision to go home a night early.
When I handed the keys back, the attitude we got from the owner and disgusted look was horrible. I let him know I was uncomfortable and unhappy and that Expedia have contacted him to resolve this multiple times but he refused their calls.

If you ever come to Edinburgh, never even think about this hotel. The worst one I have ever been to. Save your money or spend on a better place. It’s worth it.

Leisure Partner

2/10

Poor

14 Nov 2025

Prabhu

Staff at the reception is not very welcoming. Was very harsh with us. Our first visit to Scotland and our stay was a very bad experience. Only once in 4 days of stay the housekeeping person came to clean and did not change the sheets on the bed at all. Very bad experience.

Business Partner

8/10

Excellent

06 Nov 2025

Daniel

The check in was pretty easy but the staff could have been more friendlier. All the expectations in the room were good but I wish there was a microwave at least downstairs for us to use. Room service was good.

Leisure Self

6/10

Pleasant

28 Oct 2025

Maddison

Nice location , clean rooms and lots of space
Only thing is the showers were not very powerful at all

Partner

4/10

Poor

18 Sep 2025

Mario

Ratings above tell the whole story

Leisure Partner

2/10

Poor

03 Sep 2025

STEPHEN

Only thing decent was a car park

Not even a b and b standard . More like a youth hostel .

Business

8/10

Excellent

24 Aug 2025

Aparna

Good connectivity. Spacious room

Leisure Friends

2/10

Poor

21 Aug 2025

Janelle

Microwave was removed from property, listing said it had microwave and refrig. The fridge was downstairs in dining room that was shared with all guests at hotel. Caused a huge inconvenience as we were unable to put things in the fridge after 10p and had no microwave to reheat. The prices were tripled because of the festival . The internet was out half of our time there. These 2 things caused us extra expenses (not able to eat left overs, had to pay for out of the country internet services while the internet was out) that we weren’t prepared to pay. Manager was no help with directions how to use bus services and was extremely rude. Housekeeping services were every other day. The housekeepers were awesome but the manager wasn’t available at the desk before 11a and after 10pm. I wouldn’t stay here again. 8 nights equaled $3,000 American dollars with no internet and no microwave . No fridge in room as claimed on sight. Will be filing a complaint with Expedia.

Leisure Family

4/10

Poor

20 Aug 2025

Gary

We were greeted as an inconvenience to the staff that we’d dared checked in. The bed was comfortable and clean enough so if you’re staying for one night and need somewhere this might do but the room wasn’t particularly clean and the bathroom had mould all over ceiling and floor surrounding the toilet. It had the worst shower I’ve had in British hotels with a trickle of water you couldn’t even stand under it as the shower head holder was fixed in place. We didn’t even bother with it the second morning and checked out feeling a bit grimy to travel back home.

Leisure Partner

4/10

Poor

17 Aug 2025

Verified traveler

not worth the money

Couldn't check in until 3pm and check out at 10am. Also they charfe dor leaving bags temporarily which is a rip off given the price you have to pay. The bathroom was noy as clean and shower wall is rusting. Also the room we had was not very sound proof and couldnt sleep as could hear people slamming doors and also could hear noise from cars and the street.

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Omar Sheikh

I was not happy with the staff because he provided me with the smaller room.

4/10

Poor

10 Aug 2025

Kaitlin

Convenient transpiration into the city center, but don’t count on any amount of hospitality. The commitment to no early check ins goes as far as to just have the door to the hotel locked until 3, even when someone is sitting at the desk in front of you. There was a partial roll of toilet paper in our room and it took us over 24 hours to find someone to get more. No one services the desk, there’s a sign indicating to ring the bell if you need anything, but no bell exists. It’s a place to sleep, nothing more.

Leisure Friends

4/10

Poor

06 Aug 2025

Jaison

Stay away

Run down hotel, bathroom was not clean. Cramped bedroom with very little space. Not at all worth for the proce you pay (£170+ for a night).Not recommended.

Partner

6/10

Pleasant

04 Aug 2025

Shabir

Value for money if you are fine with the 24x7 traffic noise from a busy road on which this property is located.

Leisure Self

4/10

Poor

02 Aug 2025

Chelsey

Not for people that can't handle stairs. Doors are locked before 3 pm so if you land early you're screwed. The room was cleanish but I found hair from other people in the bathroom so I think they clean quickly.

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Michael

Great bass for exploring Edinburgh

Stayed here as the first stop, for 3 nights, on our 12 night Outlander trip around Scotland. Room was very comfortable but a bit dated. Perfect as a base to explore Edinburgh though. Mall a short walk away for any essentials and buses stops right outside.
Lost a few ratings stars as the traffic noise is very loud. Luckily we travel with ear plugs.
Too: Request a room at the back of the hotel if you’re a light sleeper.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Francisco

A five star establishment for sure. Close to shopping and groceries, transportation and plenty of food options.

Leisure Family

8/10

Excellent

22 Jul 2025

Darrell

Staff were great Showers tiny hot water nonexistent before six AM One bus gets you to Royal Mile

Leisure

10/10

Exceptional

07 Jul 2025

Jessica

Super easy check-in and the rooms were very clean!

Leisure Friends

8/10

Excellent

04 Jul 2025

Gary

It was easy to check in. I was in room 14 on the first floor, room facing the rear of the property. Good sized room. Bedding looked clean and fresh and so did the towels. Bathroom was clean. I only stayed one night. My wife in ERI. I had previously stayed in Travelodge which is about 4 doors away. Far cheaper than Travelodge but also an older property. When I went to bed, I heard someone knocking on a bedroom door on 3 occasions and hoped that I wouldn’t be in for a night of it. Fortunately it stopped and I had a very good sleep in the comfortable bed. Complimentary coffee, tea, milk etc in the room. So to summarise, this hotel/guest house did exactly what I wanted it to do. Thanks

Self

10/10

Exceptional

10 Jun 2025

Stefanie

The room (sleeping 3) was clean and spacious. It faces the back, so it was quiet despite major road and traffic going by the front of the building. Convenient location: Shopping center with Aldi is in 10-minute walking distance, and bus stop with connection to the city center right in front of the hotel. (You don't need a car in the city of Edinburgh). Staff wasn't overly friendly. The gentleman working at the reception disappeared when he saw my heavy suitcase...So did housekeeping upon check-out. Please provide lock boxes in the rooms and some shelves in the bathroom. Overall, my stay was pleasant and served my needs. I would stay there again (with less luggage...;))

Leisure Self

6/10

Pleasant

08 Jun 2025

Sara

The single room was adequate for my needs, I had travelled up from south England to pick up a daughter from uni and stayed 2 nights.

Pluses: comfortable bed and decent shower (despite it seeming to only have one setting: hot) - which is all you need really. Nice location. I like walking so was happy to walk the 25 mins to daughter’s place / 50 mins into the centre and back. Very easy - basically one road.

Negatives: my room was at the front so quite noisy and noises from either side of me sounded like an extremely old cistern or pipes every time someone had a shower or went to the loo.

Leisure Self

2/10

Poor

03 Jun 2025

Emma-Louse

Upon arrival we learned that the room that we were allocated was the so called \"emergency room\" where it was right at the front door in the reception area. If you opened your bedroom door, you can see the reception desk. The reception also informed us that the room had no on-suite bathroom. Our bathroom was the right next to the reception desk. So if you are needing the toilet in the middle of the night, you are walking into the reception area and likewise if you are going for a shower.

We have no issue with the bathroom not being inside the bedroom, the issue we had was that the bathroom was literally inside the reception area for all to see.

I went back to look on the booking to see if I had missed anything and no where on the booking information on the property, when you click to select your room, does that room appear. There was no mention of no on-suite toilet when we proceeded with the booking.

Partner

8/10

Excellent

21 May 2025

Hnin

I like the surrounding of tranquility but recycle bin is at the reception area & not near to accomodation. So, we need to drive there to clear the recycle bag & put it back to accomodation isn't an easy option as we stay there for 3 nights.

Leisure Family

6/10

Pleasant

10 May 2025

Verified traveler

OK. Clean and efficient, but a bit noisy from the road. They have a breakfast room but no longer do breakfast.

Business

8/10

Excellent

27 Apr 2025

Darren

Nice place.

6/10

Pleasant

27 Apr 2025

Rumsha

good

Friends_and_family Family

8/10

Excellent

10 Apr 2025

Sri Rama Chandra Satya Sai

They must put the hotel name board at near gate just like other hotels did in the same area.

Leisure

10/10

Exceptional

07 Apr 2025

Susana S

Unexpected good hotel

Self check in and check out with detailed procedure by emails. Female staff on our first day of arrival told us the ways and directions of going to town centre. Free parking was available. Transport to town centre is just outside hotel and is very convenient. A shopping mall is just around corner. Restaurants just a short distance from hotel.

Friends_and_family Family

2/10

Poor

25 Mar 2025

Pyae Phyo

Shower water is just dribble. Heating was really minimal.

Friends_and_family Friends

8/10

Excellent

23 Mar 2025

Wendy

No hot water for a shower in the morning, barely luke warm.
Transit stops right outside the front were very convenient.

Leisure Family

10/10

Exceptional

15 Mar 2025

Gordon

Edinburgh Burns

It was very good for what l required

Self

10/10

Exceptional

14 Jan 2025

MARK

Perfectly clean and everything you need at a great price👍

Self

8/10

Excellent

02 Jan 2025

Ella

Nice room
Convenient

4/10

Poor

12 Dec 2024

Joanne

Stay somewhere else

The accomodation was poor at best. It is badly in need of an update. The carpet was dirty and should be replaced. The shower is far too small even for a person of average build. My room was at the front of the hotel looking out on a busy main road. Even in the early hours of the night it had traffic along it. Due to the fact the window didn't shut properly the noise of the traffic kept you awake at night.

Business

4/10

Poor

03 Dec 2024

Verified traveler

The building needs to be renovated from the inside, it felt and looked very old. Our room was next to the steps and it was noisy and there was were weird stains on the bathroom wall and we couldn't close the window because there was a weird smell. One good thing was there was free parking

Partner

2/10

Poor

21 Nov 2024

Justin

Worst hotel in 25yrs of working

Freezing cold (heating turned off)

Noisy staff though out the early hours

Staff burning cardboard boxers in carpark

Felt the unsafe

Out of 25yrs working away from home this place has to be the second worst place I’ve stayed !

Business

2/10

Poor

20 Nov 2024

Amaan

There was no heating in the room. Tried checking radiator but nothing worked. There was no one at reception and no one attended calls. Really disappointed. I had to sleep in cold all night which is terrible in such severe weather .

Business

2/10

Poor

15 Nov 2024

Sumit

Bad hotel to stay and expensive

Leisure Self

6/10

Pleasant

11 Nov 2024

Richard

Good location

Leisure Self

8/10

Excellent

23 Oct 2024

KULROOP

Thank you

It was a good short visit , the best thing of the hotel is location. I am extremely thankful to one of the staff members ( dont know the name ; but she was cleaning the room and dining area in afternoon), she has such a good heart, guided me, helped with phone charger, told me how to get around the city. Invited me inside to sit down in warmth while waiting for check in as i was early. God bless you always! And thank you. I left the charger point at front desk and a thnk you note, hopefully you received it.all the stars i gave are for her. Thank you for your kindness

8/10

Excellent

13 Oct 2024

Elin

Good

Met my expectations, 30 minute walk to city centre, bus just outside,overall worth the price

Friends_and_family Family

2/10

Poor

07 Oct 2024

Dannie

Worst hotel in Edinburgh

Hotel was really run down, carpets are so work you can see the threads, shower had no pressure and just trickled out. Windows let so much draft in, it was freezing in the room. I was also hounded by thr hotel days before my arrival for my crad details so they could take payment, on a room id booked to pay at the hotel? Paid £200 for a night, save your money and go to the travel lodge down tbe road.

Friends_and_family Friends

4/10

Poor

14 Sep 2024

T

Will continue here, micro rusty. No escape from ro

Walked through the front door to noone on reception,we had to ring the bell on the desk before someone arrived. We told him our name and was given a key to the second floor, as told enjoy your stay before he disappeared. So after struggling up the several flights of stairs and long corridors. (No lift) we got to the top of the building. Room no.20. On first impressions, looked clean and tidy. Then sat down in a very cluttered room and took everything in. Put kettle on have a cuppa, big crack it one of the mugs.Go to get a shower, the cubicle was so small you had to leave the door open so you could move. No grab rails, cupboard under sink to store your toiletries , just bare wall and pipes. Double bed had a part memory foam topped mattress, which on inspection ( see pic) was covered in urine stains. I approached one of the cleaning ladied and asked if we could have a different mattress, she told us this could not be done. And it would be ok because the mattress protector was clean on(which was not clean) i asked could we have a clean one to be told sorry but we dont have any! The beds thenselves were cheap metal ones the ones that are responsible for multiple bruises on knees and toes, because they were too big for the tiny room. Cheap hairdryer that over heated. No iron or board as stated. The room was hoovered once in all our stay curtains stank of cigarettes. Went down stairs to check out the dinning room. One shared fridge and wooden spoons and paper plates on the side.con

Partner

6/10

Pleasant

13 Sep 2024

Shaam

Its good hotel have something need to improve

8/10

Excellent

12 Sep 2024

Maria

Great value for Edinburgh

Friends_and_family Family

8/10

Excellent

03 Sep 2024

Tiago

The property is okay, good location, bus stop right in front of the hotel (8 stops for the center of the city).
The bedroom was simple, need a better maintenance of the building and bedroom (There was a 5\" hole behind the toilet with pipes exposed).
No AC, no mini bar and no ice maker.

Leisure Family_with_children

2/10

Poor

24 Aug 2024

Kristin

Staff were extremely rude, curt and dismissive. It was mostly unmanned with laminated signs to do everything yourself. Total disappointment!!!

Leisure Family

2/10

Poor

14 Aug 2024

Jamie

Horrible place

Treated with rude counter person. This place has pictures of a beautiful dinning room but does not offer food at all. Room was hot no circulation, windows won’t open.
Internet was advised but non existent.
Very disappointed with service and accommodations

Friends_and_family Family

4/10

Poor

12 Aug 2024

Martine

The bed was very comfy however that's the only thing which was enjoyable. The bathroom which i thought would be in the room was past a glass door at reception and down the hall. The bathroom was covered in spider webs and the shower fell on me when showering. The curtains were covered on dust whoch i found out when i pulled them shut and got a face full of dust come down on me which went in my eyes. I couldn't tell reception about this as nobody was there. I had been at the hospital all day with my son and just wanted something to eat and a rest. There wasnt any guidance to where i could get food so i had to roam aimlessly in the rain u till i eventually found a Greggs. No breakfast was available so in the morning i had to go and search for a cafe over a mile away. As there was a dining area i did expect atleast breakfast. Very overpriced for what was offered. Unfortunately i wont be booking here again.

Leisure Self

10/10

Exceptional

08 Aug 2024

Sarah

Lovely hotel and staff welcoming. Rooms are a good size. Lovely and quiet and beds are comfortable. The only downside is that the hallways are narrow and it’s difficult getting through the doors to room. This would be awkward if you had suitcases with you. Also, the hotel doesn’t provide breakfast which doesn’t make sense when it is called a hotel. I stayed for one night as went to Military Tattoo Festival.

Leisure Family

8/10

Excellent

08 Aug 2024

Mark

The bus stop to downtown located directly outside of the hotel needs to be emphasized more. It made this hotel extremely convenient!

Leisure Family

10/10

Exceptional

06 Aug 2024

Marina

.

6/10

Pleasant

05 Aug 2024

Gordon

This hotel was fair but a bit overpriced and in need of some renovations.

Leisure Family

2/10

Poor

29 Jul 2024

Courtney

The window was open and stuck upon my arrival. The night manager was kind after i checked in but the yoinger employee was very rude. When i told him about the issue with window he made a sarcastic comment, had to shake the window for awhile to get it down. Then cursed about me to another employee, when he didnt try to fix the issue until i slept in a freezing room for two nights because of the window. He called me some profane words that Expedia won’t let me post to a cleaning member. The manager did not reply to my window complaint and only replied to my email about his employee cursing about me. Apparently the oqnees soand the ont bother to check the room beforehand and a window is stuck and a customer asks for help, the customer is \"a real f'ing a-hole\". It actually was the one part of my 15 day trip that ruined the last 4 days. There was a bathroom in the lobby i was informed was just for me because they had all booked up on the rooms with bathrooms and told me when I arrived i had to use a bathroom in the lobby but others had clearly gone into it although it was \"only for you\". On expedia the room is labeled as soundproof. It was not at all, every car and person that came in the lobby i could hear. And i could hear anius, i believe his name was, cursing about me for asking about the window. I was in room 1 b i reccomend you dont come here specifically because of the employee being so rude. Fautis was the only one who seemed to care about the customer.

Business_and_leisure Self

2/10

Poor

29 Jul 2024

Aniket

Too pricey for room size, leaking toilet.

Claustrophobic room. Leaking toilet. Badly designed passage doors. Pricey.

Friends_and_family Friends

6/10

Pleasant

27 Jul 2024

Phil

It was very basic

Leisure Self

8/10

Excellent

20 Jul 2024

Crystal

Convenient location

This place was exactly what we were looking for with a grocery store nearby and a bus stop directly in front. It was clean and comfortable and was exactly as described. The lack of AC was the only issue. Although the window was sufficient to let in cool air, it faces a very busy street which made for very early wake ups. Would stay here again.

Friends_and_family Family

8/10

Excellent

20 Jul 2024

David

One small issue was sorted out without delay and other that noisey neighbours one day who shared their arguements, conversation and sex exploits with the whole top floor my stay was brilliant!

Business

8/10

Excellent

15 Jul 2024

Isaac

Great location, bus stop directly outside the hotel so very convenient for getting into the city centre.

Leisure Friends

8/10

Excellent

11 Jul 2024

DENNIS

Good for the price

6/10

Pleasant

07 Jul 2024

Mahender

Poor choice

Poor, will not recommend

Partner

10/10

Exceptional

06 Jul 2024

Jacqueline

Had a lovely stay clean rooms

Leisure Partner

2/10

Poor

30 Jun 2024

S

Awful!!

This “hotel” was selected due to its proximity to the event we were attending and it had parking.
We missed the information regarding having to pay 48 hours in advance of arriving and received and email on our way to say we had 2 hours to pay or booking would be cancelled. Upon calling the person on the phone was rude and said he could easily cancel the booking.
After arriving and being given our room key, we discovered an inadequate room door and a dirty room. The carpet clearly hasn’t been cleaned or hoovered for some time. Further inspection found many stains.
The beds were clean and comfortable, and the shower was adequate. Everything else was horrid! No one at the desk to complain to either as we were out early and back late.
I would avoid this hotel like the plague!

Friends_and_family Family

2/10

Poor

30 Jun 2024

S

Awful!!

This “hotel” was selected due to its proximity to the Royal Commonwealth Pool and as it had parking.
We missed the information regarding having to pay 48 hours in advance of arriving and received and email on our way to say we had 2 hours to pay or booking would be cancelled. Upon calling the person on the phone was rude and said he could easily cancel the booking.
After arriving and being given our room key, we discovered an inadequate room door and a dirty room. The carpet clearly hasn’t been cleaned or hoovered for some time. Further inspection found many stains.
The beds were clean and comfortable, and the shower was adequate. Everything else was horrid! No one at the desk to complain to either as we were out early and back late.
I would avoid this hotel like the plague!

Friends_and_family Family

4/10

Poor

27 Jun 2024

Rohullah

We got out all the way on the third floor. This hotel has no elevators so we had to drag our heavy suitcases over 2 flights of stairs and through narrow hallways and hard to open doors. Show was super small and cold water with low pressure. Bad smell in the property. The room window wouldn't shut completely so there were car noises when trying to fall asleep. Complicated check in process.

Spend your money somewhere else for the price you pay here..

Leisure Family_with_children

4/10

Poor

26 Jun 2024

Mikael

Pillows, to hard.
Water in shower, where was it?
Expensive and no breakfast. But still a Hotell?

Friends_and_family Family

2/10

Poor

20 Jun 2024

Verified traveler

Crappy hotel

This hotel is terrible and should not be booked by anyone, how can you tell a guest requesting why there’s no air conditioning in the room that they won’t need it eventually because the weather will get cold in the evening, customer service is crap as well they know how to collect your money but to refund they start telling you crap

Partner

10/10

Exceptional

18 Jun 2024

Marie

Great location. Easy to reach the town centre by bus .

Impossible to make the shower work sadly

Minimum human contact

Friends_and_family Family

6/10

Pleasant

17 Jun 2024

Verified traveler

Pleasure to stay only down fall is cleanliness could be better. Dust on floor behind bedside cabinet and thick on the plug sockets also. I would of expected it to be cleaner for what we paid. Having worked as a room attendant and know the standards that customers prefer.

Friends_and_family Friends

8/10

Excellent

10 Jun 2024

jessica

Good overall, a lot of money for a small space

We came for a Taylor swift concert, we unfortunately could not get a room anywhere, this one was the only one left, and it was an extortionate £300 a night for just a bed and a shower, there was no food, the room was very clean, nothing wrong with any of that, just at £300 a night I would have preferred a bigger room or breakfast, as the bedroom was very small

Partner

6/10

Pleasant

07 Jun 2024

Susan

Fine for one night stay

8/10

Excellent

07 Jun 2024

Susan

Easy to follow instructions for late check in

Business_and_leisure Self

4/10

Poor

04 Jun 2024

Verified traveler

Not a hotel, by accepted standards.

We arrived at 1:15 pm but check in was not until 3:0 pm. Having driven from Inverness, some 5 hours on the road, I needed the bathroom, but they did not have one available. The only bathrooms are in the rooms, which you cannot access until after 3:0 pm.
No food available within 15 minute walk, then it was Cosco, Greggs or Subway, but not after 5:30 pm when shopping centre closes.
The outside tempetature was 13 degrees and there was no heat in the room. When asked about this at reception I was told, \"It is not cold enough to turn on the heating and if we did that for you we would need to do that for all the hotel guests\". I was then given a small fan heater to use. Temperature is centrally controlled for all rooms.

Partner

10/10

Exceptional

03 Jun 2024

Yi

Very good

Leisure Family

10/10

Exceptional

29 May 2024

Priti

Good experience! Easily connected to city centre by bus every 5mins. Taxi is also available. Quiet safe place. Helpful staff

8/10

Excellent

17 May 2024

Robert

It was on a great bus route to get into the Royal Mile and Old Edinburgh, 15 to 20 minutes. Staff friendly.

6/10

Pleasant

16 May 2024

Verified traveler

Location was good. The shower was extremely small and the water pressure was nonexistent. The last morning there was no hot water. The reception hours seemed extremely limited (incases for emergencies etc).

Friends_and_family Family

8/10

Excellent

16 May 2024

Joann

It was an ok property with bus out front to get into town which was excellent simple room with comfortable bed old in style but great for the price overall everything was good

Leisure Self

4/10

Poor

16 May 2024

miguel

This place is a hostel and should not be called a hotel. We shared a bathroom and no running water in the room. $140 really?