Timothy
The location is excellent - the hotel is on the cape with a private beach, with many loungers and a beach cafe restaurant and the Panwa House. All excellent views etc. We were in a suite, excellent size but...
The hotel is aging. The air conditioning units, for example, must have been quite old, the plastic was faded to that off yellow colour that the old systems get. The whole property walking around was just noisy from the AC condenser units churning away. In addition, the restaurant extractor fan (a huge industrial chute) was on the outside of the room. Together, the hotel just 'hums' all the time. It's not very peaceful. Nearly everything needs to be modernised or renovated. The path to the toilets on the beach is a case in point, all crazy paving, poorly laid, some sinking into the floor, hardly 5 star, more like beach hut.
In the week we were there, we cannot remember any of the cafe staff (where breakfast is served) smiling or engaging happily with the guests (except for the manager ticking off the room in the morning). We also went to the reception desk and the staff there just ignored us even though we'd been waiting, again, grumpy looks, no smiles. Poor attitude.
Finally, the food...all well cooked but (and this was true for EVERY meal), the dishes turned up at random times and at least one 'hot' dish would be cold!
As a supposedly 5 star hotel, the quality of the staff, facilities and the overall experience is nowhere near to achieve a 5 star review rating.
The hotel is aging. The air conditioning units, for example, must have been quite old, the plastic was faded to that off yellow colour that the old systems get. The whole property walking around was just noisy from the AC condenser units churning away. In addition, the restaurant extractor fan (a huge industrial chute) was on the outside of the room. Together, the hotel just 'hums' all the time. It's not very peaceful. Nearly everything needs to be modernised or renovated. The path to the toilets on the beach is a case in point, all crazy paving, poorly laid, some sinking into the floor, hardly 5 star, more like beach hut.
In the week we were there, we cannot remember any of the cafe staff (where breakfast is served) smiling or engaging happily with the guests (except for the manager ticking off the room in the morning). We also went to the reception desk and the staff there just ignored us even though we'd been waiting, again, grumpy looks, no smiles. Poor attitude.
Finally, the food...all well cooked but (and this was true for EVERY meal), the dishes turned up at random times and at least one 'hot' dish would be cold!
As a supposedly 5 star hotel, the quality of the staff, facilities and the overall experience is nowhere near to achieve a 5 star review rating.
