Best Western Premier Accra Airport Hotel

Ghana , Accra
Accra, 17 White Avenue P.O. Box Ct. 1570
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100 reviews shown

10/10

Exceptional

28 Jan 2026

Gladston

Clean rooms
Good staff

Business

10/10

Exceptional

07 Jan 2026

Tina

I enjoyed my stay here! Very clean rooms and very helpful friendly staff! The breakfast buffet was great too! I’d definitely come again!!

The pool needs to stay open later than it does, we were told it closes at 6pm.

Overall, a great stay!

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

William

The room was very clean and awesome environment. The food at the restaurant is quite tasty as well.

Business Partner

6/10

Pleasant

02 Dec 2025

Bright

There's no iron or iron bord. no microwave

4/10

Poor

20 Nov 2025

Lawrence

Room shower head broken, tv did not work, door secure lock broken

Leisure

2/10

Poor

20 Nov 2025

Kelcey

Got food poisoning twice from this place as did multiple other guests

Leisure Self

10/10

Exceptional

23 Oct 2025

Athithan

it was lovely apartment, good view and spacious.

2/10

Poor

07 Oct 2025

Famatta

There is stable current

Self

8/10

Excellent

27 Aug 2025

Kathryn

The hotel was great with picking me up and taking me to the airport. Changing my room when the AC didn't work. Changing my room when I needed a shower, not a tub. Struggle to check in due to a mix up with the Hotels.com virtual credit card code. The ladies (Gabriella was trying to be very helpful) at the desk could not get it to be accepted. Took a while. The thing that stands out the most to me is your restaurant. On my last night 3 of us had dinner and, I can't state this enough, we were the ONLY table in the entire restaurant. The kitchen had only to make 3 meals at the same time. That did NOT happen. First one meal, then a while later another meal and then the final meal. We were the ONLY table in the entire restaurant. I had to send my food back as it was cold. The waitress never came back again and I had to get up and walk to the kitchen to ask for the check. The service at your restaurant was shockingly bad.

Business

10/10

Exceptional

24 Aug 2025

Michelle

I loved the kindness of staff, they treated me and my son well! If I had a concern they were efficient in dealing with it! And the breakfast and Zara restaurants on site was delicious!

Leisure Family

10/10

Exceptional

17 Aug 2025

Verified traveler

Food was palatable.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Amrinder

This is a great hotel with excellent service. The rooms are large and very comfortable. Breakfast is good. Staff is friendly. Gym and pool are both great. Location is pretty central. Internet is fast and dependable. I have stayed here multiple times and will likely stay here again.

Business_and_leisure Self

4/10

Poor

04 Jul 2025

Samuel

The staff were impolite. I am a frequent traveler, and this is the first hotel I've stayed at where I couldn't get an extra key.
I was being charged 50% extra just because I wanted a change from a two single-bed room to one double bed. Most places offer this as a courtesy to their guests, depending on availability, of course.
Just a terrible experience overall!!!!

Business Self

4/10

Poor

10 May 2025

Mark

Poor standard

Customer service was very poor. The hotel really needs tidying up it looks very shabby

Business

10/10

Exceptional

31 Mar 2025

Jonathan

My daughter really enjoyed her stay and will love to come back. Akuaba Accra

Business_and_leisure Self

10/10

Exceptional

12 Mar 2025

Brian

Generally good tidy condition throughout, polite and friendly staff, any problems were always dealt with promptly. Good room service too!

Leisure Partner

10/10

Exceptional

11 Mar 2025

Amanda

This Best Western Premier is a solid choice if needing to be in the Airport or East Legon area. Transport is easy and you avoid most of the crazy traffic. Hotel is always super clean and restaurant is great with a very accommodating chef- he came out to personally clarify my order- five stars! 🌟

Self

10/10

Exceptional

04 Mar 2025

Frank

The staff was great. The front desk, the greeters at the various spaces were great. The restaurant staff? Fantastic!!!

Business_and_leisure Self

6/10

Pleasant

06 Feb 2025

Christy

Very welcoming staff. My room was cool and quiet. Found many things didn’t work - safe, shower, hair dryer. Staff was responsive in trying to address these. Nice gym.

Business Self

6/10

Pleasant

06 Nov 2024

Darel

Breakfast was not that great, the food was often cold.
The fruit juices tasted like they were watered down…
The WiFi areas were not as good as I would have expected..

Self

8/10

Excellent

01 Oct 2024

MICHAEL

Good for a quick layover. Near aiport with shuttle bus

Business

8/10

Excellent

14 Sep 2024

Emily

24 hour dining

Leisure

10/10

Exceptional

04 Aug 2024

Samuel

Good breakfast menu

Leisure

8/10

Excellent

01 Aug 2024

Hubert

This hotel is great and safe. However, the Internet connection in the rooms is weak

Business_and_leisure Friends

8/10

Excellent

01 Aug 2024

Hubert

Everything looks great. However, The internet in rooms are weak

Business_and_leisure Self

10/10

Exceptional

30 Jul 2024

luis

I'll come back!

Top personnel training. Very nice environment for business. Close to the airport.

Business

8/10

Excellent

18 Jul 2024

Kenneth

For the price paid, it is very expensive

Business Self

10/10

Exceptional

12 Jun 2024

Janice

Worked great for me

Business_and_leisure Partner

6/10

Pleasant

16 May 2024

Alisa

The staff was friendly and efficient. They were very helpful. The room smelled awful. It smelled like mildew and the toilet was not clean.

Leisure

4/10

Poor

11 May 2024

Verified traveler

Completely unworthy

Mediocre hotel. Should not qualify as a 4 star hotel. My room was musty, and had an odd smell. Check in took 3 hours and they offered no sort of compensation. The shower was broken and the bed had dimple from so old. The pillows were uncomfortably high. Would highly recommend people to not find somewhere else.

Business

8/10

Excellent

22 Apr 2024

LAWRENCE

The property is nice,location is very convenient to airport and shopping mall. There was this hammering/banging noise literally every morning whiles we were there,as if some repairs where going on and that was very disturbing.

Business_and_leisure Family

4/10

Poor

19 Apr 2024

Arlen

Service was really poor. I was traveling with a group and it took over an hour to get everyone room keys. Service was slow in the restaurant and they were missing many food items. Bus driver didn't show for airport run in the morning though they did a good job of covering that. I won't use them again, there are better options.

Business_and_leisure Friends

6/10

Pleasant

24 Mar 2024

HANISH

Best Western Premier Accra - Not worth the price

1) Room not ready at check in time, waited for 20 minutes before leaving them to prepare the room for me. Came back in the evening and allotted room finally, to discover one of the ceiling lights not functioning in an already poorly illuminated room. Requests to bellboy met with assurances to have it repaired or change my room - neither happened for the entire stay!

2) Very high priced menu, for pathetic quality Greek Salad. Will never try it again.

3) Breakfast buffet not bad but would be more appropriate for a sub USD 100 per day hotel, not one costing USD 150 plus!

Business

6/10

Pleasant

10 Feb 2024

willie

I believe hidden cameras were in my room

Business_and_leisure Self

10/10

Exceptional

30 Jan 2024

Obiely

Friendliness of reception & restaurant staff. Quietness around the property. Will definitely stay during my next business trip in Accra.

Business

10/10

Exceptional

25 Nov 2023

Daniel

Very nice and friendly staff

Leisure Self

10/10

Exceptional

30 Oct 2023

Gary

Great staff at front desk, restaurant and house keeping

Business Partner

4/10

Poor

28 Oct 2023

Blues

The power went out in my room leaving me with no light or necessary Air Conditioning. I checked out early and couldn't get a refund. Hotel has extremely friendly employees but difficult to overcomecthe maintenance issues

Business Partner

2/10

Poor

03 Oct 2023

Blues

No water. Room Service Slow. A/C didn't work. Friendly Staff

Business Partner

10/10

Exceptional

19 Sep 2023

Asana

Air port shuttle prompt and clean. Staff very friendly and helpful.

Business Partner

6/10

Pleasant

04 Sep 2023

The hotel rooms, hallway carpets, furniture etc are very old! The carpet was stinking of cigarettes and had stains. The bathrooms are moldy. The only thing I enjoyed was the hotel service staff who were lovely. I will NOT be returning.

Leisure Family

8/10

Excellent

03 Sep 2023

Emmanuel

Very Good

Leisure Partner

6/10

Pleasant

23 Feb 2023

David

The staff was very helpful and friendly. In my first room the air conditioning did not work, and maintenance quickly came to look at it. They were unable to immediately repair it, so they arranged for me to be moved to another room right away. This hotel is very poorly lit, especially in the hallways. It is downright gloomy, and presents a depressing, unattractive appearance. They really need to work on the lighting.

Leisure Self

10/10

Exceptional

17 Jan 2023

Idris

Amazing

Business Self

10/10

Exceptional

14 Jan 2023

Mark

The staff was very welcoming and the hotel provide excellent service including the restaurant. I love the fact it is open 24 hours with great workers and service.

Business_and_leisure Friends

2/10

Poor

10 Jan 2023

Orezioghene

Do not stay at this hotel. Another reviews have said, there are cockroaches. Staff is poorly trained and does not communicate well. Room phones did not work, A/C was spotty, rooms are not cleaned well. Extremely overpriced and the restaurant food is not good.

Leisure Self

10/10

Exceptional

04 Jan 2023

Nengi

Enjoyed my time at Best Western, Accra. Great hospitality from the staff, great food options, centrally located (max 15min drive to any hot-spot in the city.

Slight issue with the room I stayed in though, there was a constant noise like the AC was on (even when it was off). This noise never stoped, from morning till night. Would be great if someone could see to it. It was in room 334.

Besides that, everything was perfect! Thank you :)

Leisure Family

8/10

Excellent

17 Oct 2022

Nana

Liked the sercice and how the stafff went the extra mile to make the customer happy.
I dont like the breakfast. Serviceing rice and boiled potatoes for breakfast is too much. You need variety

Leisure Partner

4/10

Poor

14 Aug 2022

Mark

Staff was Excellent.
NEW restaurant was HORRIBLE.
Some Rooms had RATS.
Computer/Business center had NO working equipment.
Management needs to be more \"attuned\" to customer Service.

Business Self

8/10

Excellent

01 Aug 2022

Zeinab

This is my second time staying here. I think that there are parts of the hotel that are being upgraded because this room was leaps and bounds better than the other room I stayed in. My only complaint is that the bathroom light was very dim - maybe the lightbulb needed changing. Otherwise great service and good place for an overnight stay.

Leisure Family

8/10

Excellent

22 Jul 2022

Lucky

I enjoyed my stay. the hotel is wearing a new look compared to my last visit. The AC worked better and excellently.

Business

10/10

Exceptional

23 Jun 2022

Korinn

Great!

Business Self

10/10

Exceptional

25 May 2022

Asana

The staff was knowledgeable and welcoming. The property is clean and well maintained. Mma Zara’s restaurant that shares the same parking lot has great authentic Ghana food. The free breakfast at the hotel was very filling with great variety.

Leisure Family

10/10

Exceptional

09 Apr 2022

James

Great place to stay

Business_and_leisure Self

6/10

Pleasant

30 Mar 2022

Zoulfikar

Was a clean room

Business

10/10

Exceptional

30 Jan 2022

Excellent accueil et professionnalisme.

Business

10/10

Exceptional

31 Dec 2021

Afua

I was very impressed with their quality services and curtesy. I will definitely recommend

Leisure Partner

10/10

Exceptional

30 Dec 2021

Gideon

Nice property with receptive staff

Leisure

10/10

Exceptional

27 Dec 2021

Nanette

The bathroom but that was taken care of quickly

Leisure Self

10/10

Exceptional

21 Oct 2021

Philip

Excellent and very clean

Family

10/10

Exceptional

22 Aug 2021

Verified traveler

Excellent customer care

Business Self

10/10

Exceptional

19 Aug 2021

Verified traveler

It was a wonderful stay. We liked the descent environment of the hotel. The staff very trained and serviceable.

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Verified traveler

Staff were very friendly and responsive

Leisure Self

10/10

Exceptional

30 Jul 2021

Verified traveler

My first impression at the reception was great, Akosua at the reception was very welcoming, polite and friendly. The rooms were spacious and the bedrooms were very comfortable. The only thing that i can fault is the bathroom which needs updating. The restaurant staffs were also friendly and helpful. There are variety of things for the buffet breakfast. I will definitely return to the hotel and recommend to all my families and friends.

Leisure Family

8/10

Excellent

25 May 2021

Felix

Worth the stay

My stay was good, just a few hiccups, which came from missing some basic bathroom supplies. But not enough to invalidate my pleasant experience.

Business

10/10

Exceptional

23 May 2021

Verified traveler

Very friendly staff . The staff make you feel at home. My next trip I’m coming here again

Leisure Self

8/10

Excellent

27 Jan 2021

Morris

Professional, Clean, Modern

I travel Africa much, this is a really good hotel, like Sheraton, except the swimming pool is not working. Has good AC, modern, nice in-house restaurant. Professional. No bugs. A little pricey.

Partner

10/10

Exceptional

30 Dec 2020

Verified traveler

Very neat facilities however the swimming pool was out of order during our stay

Leisure Partner

8/10

Excellent

05 Mar 2020

Stella

The service was excellent

Self

8/10

Excellent

26 Feb 2020

Alphonce

Very nice hotel. Fantastic food and staff. Room underwhelming for the price.

Business Self

2/10

Poor

11 Feb 2020

UrbanEventsGlob

Rakesh and Patience are the GM and Managers on the properties. They were very dishonest (I'm being nice) in working with our group at www.urbaneventsglobal.com. They basically tried to overcharge us for rooms that we didn't stay in, and the hotel was very lousy with service. Several of the staff at the bar and restaurant were nice, but that's it. We would never stay here again.

Leisure Friends

2/10

Poor

11 Feb 2020

Ashley

We were guests with Urban Events Global, and had a wonderful trip.
This property is not one that we would stay at again however. Rakesh and Patience are the GM and Managers on the properties. They were very dishonest in working with our group. Several of the staff at the bar and restaurant were nice, but that's it. We would never stay here again.

Leisure Friends

6/10

Pleasant

04 Feb 2020

belinda

This Hotel was not what it appeared to be .pool was not available. Room to small no available upgrades for bigger rooms .water for wash n showeres was brown color. Service was excellent and cleaners were on point. B.Anderson

Self

6/10

Pleasant

07 Jan 2020

Verified traveler

Staff service was hit or mis and at time down right rude.
I had multiple reservations at the hotel and staff never seemed to find it even thou I confirmed and has confirmation of payment. I eventually had to call Expedia twice to rectify this.

Leisure Self

2/10

Poor

11 Dec 2019

T.Marie

I booked two rooms to stay overnight to catch a connecting flight the next morning. One room had the smell of a sewage backup and the other room had no A/C. When I notified management, they offered to transport me and my family to their sister property: Airside Hotel. This property was a 2 star hotel. I refused and asked to be placed in different rooms at the Best Western or refunded our money. The manager refused to refund our money stating he was the night time manager and did not have the authority to do so. He also stated that there were no more available rooms at the Best Western to accommodate moving us into. He once again offered to transport us to Airside Hotel. When my husband asked him if he personally would have his wife and mother stay at this hotel, he refused to answer and just kept saying this was all he could offer. Unacceptable! (the game they obviously play is you pay to stay there and your room is awful so you agree to move to a cheaper property and they profit from the difference in cost.) After 2 hrs of going back and forth with him and him speaking with Expedia a couple of times, he miraculously found 1 available twin bed room on the property with working AC but filthy. Please heed my warning to avoid staying at this property. Oh and by the way they had rooms available just not any rooms for Expedia customers obviously since I was able to go online that night and see rooms were available. This place should no longer be an option on the Expedia website.

Friends_and_family Family

4/10

Poor

06 Nov 2019

Nadeem

I was a given better room compared to the one I had booked. Staff is very polite.

Business

4/10

Poor

31 Oct 2019

Patricia

The hotel room was clean, but the AC wasn't working properly. After a call to the front desk, the technician came and verified that it was not working. For two hours, I waited for them to find me another room. The front desk person kept saying that Housekeeping wasn't answering her calls. The manager came and I told her of my problem. She put me in the two bedroom penthouse, which was nice, but I realized that another person was going to have the second bedroom. I stayed in my bedroom which had a lock on it, but didn't feel comfortable watching the big screen TV or sitting in the dining area while in the same space as a stranger. Weird!

Business Friends

4/10

Poor

07 Oct 2019

Verified traveler

The facility itself was okay but staff were disorganized and gave poor service. We ordered food to our room and what was supposed to take 15 minutes took 45 minutes. When they brought it, it was without cutlery so we had to call them back. After 15 minutes they came but brought only 1 set but we ordered 2 meals as we were 2 people in the room. Also, they brought our drink with no opener. After waiting about 10 more minutes we gave up.

I ended up going downstairs myself to get the cutlery and bottle opener as at the point it had been over 1 hour total of waiting and back and forth.

Leisure Partner

8/10

Excellent

17 Sep 2019

ksp

Fine and functional hotel in a good location and close to airport. I was upgraded to a larger, and I suspect, newer room, so, it was very comfortable, clean and modern. I used the hotel as a base for business meetings, so, I would say that this is where the hotel has limitations--that is--there is not good space for sitting/working/meeting and the food and drink options are not very exciting unfortunately. These are the main limitations for me, but, other than that, I think it is a good hotel and I would probably return for a short stay.

Business Self

2/10

Poor

03 Sep 2019

Verified traveler

They woke me up asking me to help them fix mistakes they made. Could not sleep after jet lag and they were calling me at 830 pm when I finally fell asleep- don’t understand why there mistakes constitute a

8/10

Excellent

02 Sep 2019

Verified traveler

While there were a few issues with one room, my group of 18 thoroughly enjoyed our time at Best Western. It is a beautiful facility. Everyone was pleased with the breakfast each morning. The only word to describe the staff is “outstanding.”

Leisure Friends

6/10

Pleasant

30 Aug 2019

Verified traveler

There was no soap in my room!!!!!!!!!!!!!!!!!! !!!!!!!!!

Business Self

8/10

Excellent

26 Aug 2019

MikeD

The overall experience was very good. My stay was not much more than a nights sleep, so I didn't get a chance to look around the facility. However, the little I did experience was very nice.

Business Self

8/10

Excellent

26 Aug 2019

Fred

Nice area - friendly Service, neat rooms, close to the Airport- Food at the Restaurant could be better .

Friends_and_family Family

10/10

Exceptional

16 Aug 2019

Verified traveler

Was clean, safe and easily accessible. Staff was friendly and helpful especially the concierge.

Friends_and_family Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Because of my schedule I didn’t spend very much time at the hotel but I really enjoyed my stay there.

Leisure Self

4/10

Poor

11 Jul 2019

Verified traveler

The Hotel is OK, maybe a bit over priced for what you get...
The worst policy they have is charging for espresso at breakfast... Ended up paying an additional breakfast fare for 3 coffees... Ridiculous!
Staff are friendly and helpful.

Business Partner

8/10

Excellent

10 Jun 2019

Verified traveler

I liked the proximity to the airport, and breakfast service was very good.

Friends_and_family Partner

2/10

Poor

17 May 2019

Verified traveler

Never stay here.

No air conditioning, over priced, services were expensive and poor.
Look for another hotel

8/10

Excellent

06 May 2019

John

Brief return to the Best Western

I've stayed at the Best Western my last 4 visits to Accra over the past few years. Service has always been very good and the facilities are clean and comfortable. I enjoy the quiet neighborhood setting. Internet service was much improved this past visit, with very good access from my room and I was able to connect reliably with VPN. The breakfast buffet offers a good selection. Overall, the hotel offers very good value and comfort.

10/10

Exceptional

21 Apr 2019

Verified traveler

Comfortable Stay at the hotel.

The stay was good and comfortable

8/10

Excellent

07 Apr 2019

Verified traveler

I really appreciated the friendliness of the staff and the helpfulness!

Business_and_leisure Self

6/10

Pleasant

30 Mar 2019

Verified traveler

The staff was very polite and responsive to my request. The breakfast was first class. However the lighting in the bathroom was too deem, the shower took days to fix and still couldn't place the sprayer in the handle because it was broken. Breakfast for a guest was too expensive.

Business Self

2/10

Poor

05 Mar 2019

Verified traveler

Attitude at the front desk was exceptionally bad. Hotel is dirty and poorly managed. When I checked out after one night they tried to charge me two nights, one night for the stay and the second night for “holding the room” (not an early check-in). Only when I said I would call the police did they back off.

Business Partner

8/10

Excellent

23 Feb 2019

Corey

Pros: The rooms were clean, the breakfast was awesome! Internet was great! The shower was kinda weird, but good.
Cons: pool was closed due to renovation, lunch and dinner was expensive (but you can get food for cheap in this country); and valet Laundry was SUPER expensive - no laundry facility on premises.

Would I stay here again? Most likely, yes.

My rating: 3.8 stars out of 5.

Leisure Family

2/10

Poor

15 Feb 2019

Verified traveler

They could not find my booking and proceeded to tell me that the hote was full. Eventually they moved me to another “sister” hotel which was not of the same best western standard of quality and certainly not worth the price I paid. Beware if you book this property you may end up staying at a different place.

Business Self

8/10

Excellent

29 Jan 2019

Thomas

Great service, clean hotel, quiet/uneventful area, decent food.

10/10

Exceptional

07 Jan 2019

Traveler1

Location from the airport within 10 minutes with an on time shuttle.

Friends_and_family Partner

8/10

Excellent

03 Jan 2019

Verified traveler

My experience was a pleasant one. Will go back definitely

2/10

Poor

01 Jan 2019

Verified traveler

Room a Sauna. Poor management.

My review is colored because of a bad experience with the room and with management. The AC did not cool the room and it was very hot. The hotel did not offer me another room but brought me a fan instead. It was sweltering hot and I sweated throughout the night. In the morning, I requested a refund or reduction from management. They refused both to me and to hotels.com. The cost of the room was high and it was a major breach on the part of the hotel not to rectify this problem. In addition, I came in late at night and there were bulbs burned out in the hallway that gave it a very dark appearance. I would highly recommend customers staying at other hotels for better service and accommodations for the price.

Hotels.com, independent of the hotel management, did what they could to rectify the problem for me. I appreciate that.

I hope that management will learn a lesson for the future if they want to keep a customer base.....