Name: Palms By Eagles Airport City (formerly Holidayinn)
Address: Airport Bypass Road, 19, Accra, 3204, GH

10/10

Exceptional

07 Jul 2026

Natalie

I had a wonderful stay. Although there was a delay with my packages, the shuttle driver was incredibly patient and kind enough to wait about an hour, which I truly appreciated.
I really love the hotel’s renovation. The refreshed look has created a comfortable and inviting atmosphere. Overall, it was a great experience, and I look forward to staying here again.

6/10

Pleasant

03 Jul 2026

Richard

Stayed for 2 nights. Room was fine, but the dark breakfast room with quality offer didn’t meet expectations. Instant coffee? Really? The pool was ok but getting any kind of service or a towel was way too much effort. I wouldn’t stay here again.

Self

10/10

Exceptional

03 Jun 2026

CollinsKwaku

Rooms was so nice

Partner

10/10

Exceptional

14 May 2026

Mr Francis

Nice and clean
Check in is simple

Reception
Very professional
Friendly

8/10

Excellent

13 May 2026

UFUOMA

The property has recently bn renovated. It was clean. Staff were helpful and courteous

Partner

10/10

Exceptional

07 May 2026

Christopher Fiifi

The rooms are very clean and the staff are very supportive, it’s a good location close to the airport
One change the hotel needs to implement is their bathroom amenities. Especially the towels. They look worn out and very outdated. With the renovation that went on after the taking over, I think those towels that are in the bathrooms should be changed.

Business

8/10

Excellent

12 Apr 2026

Priscilla

Extremely friendly staff and overall great customer service

Partner

8/10

Excellent

01 Feb 2026

Dominic

Unfortunately my bathroom was not spotless. Here were female long hair all over the bathroom floor. No iron and no menu in room.

Business Partner

10/10

Exceptional

30 Jan 2026

Prosper

Everything was perfect

Leisure Family

4/10

Poor

19 Jan 2026

Angela

This hotel is rated as a 4-star property, but it is closer to a 2.5-star experience at best. The staff was very friendly and courteous; however, the facility and guest rooms are in serious need of renovation. Water from the shower leaked onto the bathroom floor, forcing us to use towels to manage the overflow. The room temperature was inconsistent, even though the thermostat settings never changed. The bedding was stained, and the mattress was in extremely poor condition, with visible tears and dark stains.

Safety and security were also major concerns. There appeared to be no security presence, and anyone could walk onto the property and sit in the lounge area, making it difficult to distinguish hotel guests from non-guests. There were activities in the lobby that appeared questionable, which further contributed to feeling unsafe. Additionally, the room doors did not have chains or deadbolts, adding to the lack of security. Overall, the condition and safety of the property did not meet expectations for a 4-star hotel, and I did not feel secure during my stay.

Leisure Friends

10/10

Exceptional

17 Jan 2026

Evelyn

I didn't use the laundry service. The staff was very professional, kind and caring. The air conditioning was too cold and I had to ask to turn it up to make the room less cold. They adjusted the a/c to a more comfortable level for me.

Leisure Self

6/10

Pleasant

27 Dec 2025

Robin

The room was very clean. The air conditioner worked well. The staff was courteous and andknowledgeable for

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Mathew

I had an amazing experience. The staff were super friendly and helpful, and the room was clean and comfy. The breakfast spread was great .
The hotel's location is also great

Business_and_leisure Partner

6/10

Pleasant

16 Dec 2025

Farida

I have stayed at this facility multiple times to the point I know most of the staff by their name. The only thing that makes me come back is the convenience to the hotel.
But I have to say the service at this hotel is deteriorating by the days it’s incredible how everything is a mess.
You always have to call for something. If it’s not toiletries missing, it’s the cleaning not showing up unless you call, it’s the laundry bags that aren’t in the rooms.
And for a newly renovated hotel,the walls in some of the rooms are so filthy: it’s just so sad.

And now let’s come to the kitchen. When you order food, plan for an average wait time of 90 minutes and that if you are lucky they bring everything you order.
Staying at this hotel is a constant frustration. I have decided after my patience being tested over and over again, to never lodge at this facility ever again when am in Ghana.

10/10

Exceptional

24 Nov 2025

Gurbax

Yes the room was clean

2/10

Poor

23 Nov 2025

Youssif

Its very dirty room bed full of dust

Business Partner

10/10

Exceptional

18 Nov 2025

Jasper

Clean room. Friendly staff. I enjoyed staying here.

Business Self

8/10

Excellent

27 Oct 2025

Samuel

Good

6/10

Pleasant

19 Oct 2025

alex

Check was smooth, rooms clean, water flows out the bathroom floor due to leakage.

2/10

Poor

19 Oct 2025

Awab

My experience was disappointing overall. The reception team was not very helpful during my stay. I was initially placed in room 622 where the air conditioning wasn’t working. Despite several complaints, the issue wasn’t resolved until my final night when the maintenance team, who I truly appreciate, arranged a room change.
Additionally, the fridge in my room was non-functional, with the power cord visibly cut off this also wasn’t changed until I went again to complain.
There needs to be proper communication from the team especially when one makes a complaint and there’s no solution. My room did not have any hotel contact information or number card to call the hotel or even room service menu. If I needed assistance, I had to leave my room from sixth floor and go all the way downstairs, which was very inconvenient.

There also seemed to be poor coordination around airport transfers. With multiple guests needing to leave at the same time, the situation was made worse when the driver couldn’t locate the bus keys, causing unnecessary delays.

Please do better as the guest experience is a Big No for me.

Business