Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Hotel Boutique Casa Mia

Santa Marta · Colombia

Calle 20 # 3-60View location

8.8/10Excellent100 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.8/108.8
Location10.0/1010.0
Neighborhood9.2/109.2
Amenities8.8/108.8
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Boutique Casa Mia

Those wishing to escape the hustle and bustle of daily routine will find peace and tranquillity at this property. Those staying at this hotel may keep updated thanks to the Wi-Fi access. Hotel Boutique Casa Mia provides 24-hour reception. Cots are not available at this accomodation.

Common areas are suitable for wheelchair-disabled people.

Read more about this hotelShow less

With a stay at Hotel Boutique Casa Mia in Santa Marta (Historic Center), you'll be within a 15-minute drive of Rodadero Beach and Parque de los Novios. This hotel is 23.4 mi (37.7 km) from Tayrona National Natural Park and 8 mi (12.9 km) from Bello Horizonte Beach.

Make yourself at home in one of the 10 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include safes and separate sitting areas, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is available for a surcharge.

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    The front desk is open daily from 6:00 AM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Early check-in fee: COP 130000 (subject to availability)
    • Late check-out fee: COP 130000 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Parque de los Novios 0.1 km / 0.1 mi
Santa Marta Cathedral 0.3 km / 0.2 mi
Santa Marta Beach 0.3 km / 0.2 mi
San Juan Cultural Center 0.4 km / 0.2 mi
Simón Bolivar Park 0.4 km / 0.2 mi
Santa Marta Theater 0.4 km / 0.2 mi
Old San Juan de Dios Hospital Museum 0.4 km / 0.2 mi
Santa Marta Bay 0.4 km / 0.3 mi
Mayorship of Santa Marta 0.4 km / 0.3 mi
Customs House 0.5 km / 0.3 mi
Marina Santa Marta 0.5 km / 0.3 mi
Tairona Gold Museum 0.5 km / 0.3 mi
Camellón Rodrigo de Bastidas Park 0.6 km / 0.4 mi
Clinic El Prado 1 km / 0.6 mi
Eduardo Santos Stadium 2 km / 1.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 15
  • Twin rooms: 5
  • Double rooms: 5
  • Junior suites: 5
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Wheelchair-accessible
  • 24-hour reception
Show 6 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Hot tub
  • Solarium
  • Breakfast buffet
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 15 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Hotel Boutique Casa Mia

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE KING SIZE BEDTRIPLE • KING SIZE BEDTPL.KG

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    TRIPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hotel Boutique Casa Mia

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Boutique Casa Mia

8.8
Excellent
100 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.8 /10
Location
10.0 /10
Neighborhood
9.2 /10
Amenities
8.8 /10
50 reviews shown
10/10
Exceptional
13 Apr 2026
Nathalie
It was great
Self
10/10
Exceptional
13 Apr 2026
Nathalie
It was great
Self
2/10
Poor
23 Feb 2025
Simisola
This property is more like a hostel aesthetic, but everyone has individual rooms and bathrooms. Certainly was not what I was expecting. The bathroom was dirty and could do with a total renovation. There was grunge in every corner of the bathroom and the shower. I was very uncomfortable and checked out the next day and went to stay somewhere else.

It just was not the place for me personally.
Leisure Self
10/10
Exceptional
14 Aug 2024
Thomas
The staff or very nice and accommodating the room was Very nice and well organized having everything we needed. They have hot water! The only disappointment was the pool which actually was a hot tub, but it still was enjoyable. The location was fantastic with everything needed within a minute or two's walk!
I can't say enough good things about the staff, Thank you for being so accommodating! I highly recommend this hotel to anyone who wants to be close to the dining, shopping, and convenience of being in the historical district of Santa Marta.
Leisure Family
10/10
Exceptional
01 Jul 2024
Cecilia
Hotel is small but beautifully decorated with nice touches in room. The windows in the room are facing a corridor so usually kept closed so not much illumination or ventilation. Small pool at the top is a plus to relax at the end of the day. Walking distance to main sites in the city.
Leisure Self
10/10
Exceptional
23 Mar 2024
Mark
The staff and property were great. Although I found the owner of the hotel to be insulting and condescending to staff and guests. Water could ne a bit warmer in the shower


Leisure
8/10
Excellent
02 Feb 2024
Savannah
The staff were lovely and the room was stunning but there were a LOT of ants everywhere, including in the bedroom and all around the dining area at breakfast. Around the hotel there were a lot of homeless people and people who were on drugs or drinking early in the morning. Other than that it was a good stay, the pool is lovely and the air conditioning in the room was great.
Leisure Partner
8/10
Excellent
06 Jan 2024
chris
Our stay at hotel casa mia was very nice. The staff were very nice and the room was clean and comfortable. The proximity to the beach and ahopping was perfect. We had a pleasant stay, thank you.
Leisure Family_with_children
10/10
Exceptional
30 Oct 2023
amado
Great location!
Leisure Partner
8/10
Excellent
02 May 2023
Barry

Great location and affordable, too.

Great hotel for the money, clean and spacious.
However, the \"windows\" opened up onto the passageway, zero privacy if shutters opened.
More important, I prefer hotels that have no gym locker lock on the front gate, that only the receptionist has the key to. One is either locked in, or locked out 24/7, if the receptionist is elsewhere. What happens in an emergency?
Why do hotel owners do this?
Self
8/10
Excellent
09 Mar 2022
paola
nice place, delicious breakfast right next to parque de los novios
Leisure Partner
6/10
Pleasant
23 Dec 2021
Jill

Disappointing service

The hotel could have been great, but the service and check in were awful. The check in person was incredibly rude and gave us a much smaller room than we'd paid for. He didn't even speak to us (we understand Spanish, so it wasn't a language issue) and refused to help carry our bags or provide any assistance at all. There was also no hot water. The room itself was lovely and the breakfast was tasty, but we changed to a different hotel after one night.
Friends_and_family Family
8/10
Excellent
20 Feb 2020
Alvyn

Great location.

Great location. Right beside some great restaurants. Staff very helpful and efficient. Nice breakfast. Seems like a new hotel as everything is good condition. Very clean. Fantastic hot shower.
Partner
10/10
Exceptional
20 Feb 2020
jim
Cool breeze in the evenings and access to small pool at the end of the hall
Leisure Friends
10/10
Exceptional
08 Jan 2020
Verified traveler
Everyone was excellent. All staff were very helpful, attentive. Clean small hotel. I would definitely come back to this hotel if I ever visit santa marta again. Well worth it, close to all. Neighborhood feels safer too. Muchas gracias!
Leisure Family
10/10
Exceptional
06 Dec 2019
Verified traveler
2nd time staying here (before and after tayrona Park)
Awesome hotel, super comfortable beds, fantastic showers, super comfortable spacious rooms that are modern and beautiful decorated.
Really nice kind helpful staff and the breakfast is delicious!! The mini pool is also so nice and relaxing. They also Let us store our bags when we went to tayrona. So kind! Santa marta is such a fun town and we would definitely stay at casa Mia again! We loved it.
Leisure Partner
10/10
Exceptional
21 Oct 2019
Verified traveler
Beautifully decorated hotel with lovely room. Comfortable mattress and hot water for the shower- most of the coast doesn’t get adequate hot water so this was a welcome surprise.
Leisure Self
10/10
Exceptional
09 Jul 2019
Antoinette

A fantastic stay at a lovely boutique hotel!

Truly wonderful stay at Casa Mia, it is a beautifully decorated hotel room. A lovely free breakfast is included and you are right in the center of town. The hotel staff were so helpful with anything we needed. Highly recommend!
Partner
10/10
Exceptional
21 Jun 2019
Verified traveler
Great location in the middle of the historic district. Many restaurants very nearby.
Leisure Family
8/10
Excellent
21 Apr 2019
RAQUEL
Nice place. Great location. A little noise as the discoteck was very near
10/10
Exceptional
31 Mar 2019
Verified traveler
Our stay was fabulous! I can’t compliment the staff enough... they went above and beyond to meet our every need. The staff was fluent in English which was a big plus! They were very helpful in our excursions, restaurant recommendations and local sights.
Leisure Partner
10/10
Exceptional
11 Feb 2019
Robert

Would stay again.

Great place. Really great staff. Jordy was super.
10/10
Exceptional
25 Jan 2019
Johan

Overall Greatness - You’ll feel at home

Great. Just great overall. There is no better place to stay within the historic center of Santa Marta. So, location is excellent. Service? Doesn’t get better than this. They will accommodate your requests within reason and always with a big, honest smile on their face. This is a boutique hotel, which means it was a house at some point so don’t expect huge rooms. The bedrooms have everything you need, and the staff keep them clean. Oh, the staff!!! Ana, Daira, Rosa, Yohan... other names escape now; these people are amazing!!! They make you feel at home.
Partner
10/10
Exceptional
14 Jan 2019
Diana

Cute and perfect location, potentially noisy

Absolutely loved the decor and pool, which was one of the coolest rooftop pools we saw in our Colombian hotels. The location is also great, just a couple blocks from the main square, which is full of fantastic restaurants and bars as well as the offices for many tour companies that take you to Tayrona and the Lost City. The staff were also very kind and quick to help with anything. If you can, try to get a room on an upper floor - we had one by the front desk since it was the only one left and it was quite noisy.
Partner
6/10
Pleasant
25 Dec 2018
Baby
Arrived to quite a semi aloof reception and given a room right outside where the drainage works were in place and near to the kitchen whereby in the morning, it was noisy with people coming in to prepare breakfast and then guests talking. There were dirty sheets with stains on the bed and also lots of mosquitoes which i got bitten on my face and also legs and hands. Very upsetting but when came to retrieve our bags which they have kindly let us store, the receptionist X 2 were very friendly and nice but unfortunately, the experience was not the same anymore from where I had experienced in the first place. Simple basic essentials if you wanted to stay for a night.
8/10
Excellent
25 Dec 2018
Verified traveler
Good hotel, but our room was noisy. We could hear everything from the street.
10/10
Exceptional
01 Dec 2018
Verified traveler
This was a wonderful hotel. The rooms were spotless and the bathrooms were very modern.
The entire staff was EXCELLENT !
If I am ever in Santa Marta again I will stay at this hotel again
Leisure Family
10/10
Exceptional
24 Nov 2018
Aly
We loved our stay at Casa Mia! The location is perfect and close to all the best restaurants. All the staff were very friendly and spoke excellent English. Luis was especially awesome.
Leisure Partner
8/10
Excellent
22 Oct 2018
Verified traveler

Great location, nice small hotel, comfy rooms.

Great location just round the corner from main square and main streets of Santa Marta old town. Really cute little hotel, nice pool, friendly staff, ok breakfast. Only comment would be that given proximity to town square the music from the clubs can be a little much for some light sleepers especially if you have a room towards the front of the hotel.
Family
10/10
Exceptional
18 May 2018
Steven

Terrific Stay at Casa Mia

Two terrific stays at Casa Mia, right in the historical district.
Beds very comfortable. Spotlessly Clean. Would definitely recommend and stay again.
Partner
10/10
Exceptional
10 May 2018
Teiq

Lovely staff, comfortable bed & rooftop pool

We had a great stat at Hotel Boutique Casa Mia. The staff were lovely, the room was simple but had everything we needed for a three night stay. The rooms were extremely quite and the aircon was a great relief from the Santa Marta heat. The roof top pool, was small but so lovely, we enjoyed drinking beers and bobbing in the pool at the end of each day. The breakfasts were tasty too. Would recommend this hotel.
8/10
Excellent
09 May 2018
A&M
Nice hotel. Clean and cozy room. Secure. Location excellent, everything is close by. There is a small pool where you can relax. Breakfast was delicious and the 2 ladies that serve breakfast, Ana & Deyla, were very attentive and nice! Only minus we can say is that it gets a little noisy at night because of the night life.
10/10
Exceptional
15 Apr 2018
Leland

Excellent hotel in Santa Marta

This stay was the highlight of my Colombia experience. The rooms were clean and beautiful, with great A/C and a really nice bathroom. Staff is excellent, speaks both Spanish and English, and even gave me a great dinner recommendation. The included breakfast was excellent too. They held my bags while I went to Tayrona National Park. Would definitely recommend staying here while in Santa Marta, very reasonably priced for what you get.
10/10
Exceptional
24 Mar 2018
Brittany

This place is AMAZING

I don’t think I can say enough good things about the hotel. The staff is superb! The breakfast each morning is plentiful and delicious. The beds are kind of hard but they are still very comfortable. The firmness was perfect after four days hiking to Ciudad Perdida. The staff helped us arrange taxis and a trip to Minca last minute. Everyone was beyond friend. The pool is about the size of a large hot tub but it’s beautifully done. It does get a bit loud at night because you are right beside the Parque de los Novios where all the restaurants are but it’s the trade you make for proximity and believe me: it’s worth it. Ear plugs would block out the sound. The area is close to the Malecon, Plaza de Simon Bolívar, and the Cathedral.

We loved it so much that we stayed here again the two days after our hike as well as the two nights before.
Family
10/10
Exceptional
19 Mar 2018
Verified traveler

AMAZING

This hotel far exceeded my expectations. For one, I did not expect such a spacious room. The place is beautifully decorated, the staff has great English and are very helpful in every way possible. Breakfast was amazing and just the overall ambiance of the place is delightful. We did not want to leave and when we arrived at our next hotel I'm Bogota we dreamed of going back to Casa Mia. It was a dream! Lovely, quiet, secure, and in a great area. Will definitely stay again if I return to Santa Marta!
Family
10/10
Exceptional
16 Mar 2018
Verified traveler

Great!

Clean, great staff and good service. Easy and nice place to stay in Santa Marta
Family
4/10
Poor
24 Feb 2018
Verified traveler

Hotel with issues

The hotel has a good location, but it's on a noisy street so don't even think of sleeping on a weekend night. The property is not well-maintained, and one employee stole from us (after we confronted him, he returned the item).

On the positive side: the people who work in the kitchen are very nice.

10/10
Exceptional
22 Feb 2018
Vanessa

Nice boutique hotel in great location for Santa Ma

Very comfortable and nicely decorated room. Delicious breakfast and good coffee, close to the main tourist area in Santa Marta, easy to walk to the bay/Malecon. Lots of bars and restaurants within close walking distance. Friendly staff also.
6/10
Pleasant
11 Feb 2018
Grace & Jordon

Beautiful hotel, lovely bilingual staff - NOISY!

Hotel has beautiful, modern decor, staff were bilingual, helpful and friendly. However due to the style of the building (no roof) the rooms were extremely noisy. The club situated opposite the hotel was blearing awful music until the small hours which kept us awake. Even during the weeknights when the club was shut we were still kept awake by sirens, dogs barking, horns honking etc. A real shame because the staff were brilliant and the breakfast was great. We would’ve stayed 5 nights but only stayed 3 and found another hotel in Santa Marta due to noise issues.
8/10
Excellent
07 Jan 2018
Caroline
Lovely boutique hotel, friendly helpful staff, great freshly cooked breakfast each morning and in the perfect location for restaurant and bars.
Partner
8/10
Excellent
03 Jan 2018
Verified traveler

Great staff cute rooms

The staff are lovely here. Very helpful with a great attitude and as my Spanish is limited it’s fantastic for me they speak good English. The rooms are pleasant and clean.
Partner
10/10
Exceptional
08 Dec 2017
Verified traveler

Casa Mia

New hotel, bed is very comfortable and rooms are stylish. 2 minute walk to restaurants and bars. Friendly and helpful staff. Thanks for a great stay!
Partner
10/10
Exceptional
06 Sep 2017
Verified traveler

Perfect stay

The hotel is beautiful and very well located. It´s just a few steps from Parque de los Novios and lots of bars and restaurants. The staff was very friendly and helpful and the breakfast delicious¡ The rooms are small and have no closets, only drawers, but they are very confortable and clean. I totally recommend it ¡
Family
10/10
Exceptional
21 Jul 2017
Christopher

Best hotel in santa Marta

Best hotel in santa Marta
Partner
10/10
Exceptional
11 Jul 2017
Raphael

Excellent hotel closed to everything

The hotel was perfect to us, the staff is so friendly and helpful.
Closed to everything : bars, restaurants, supermarket, bank...
The breakfast is incredible : loved the cayeyes!
Restaurant across the street is excellent : 'Soul Food'.
10/10
Exceptional
16 Jul 2026
Hugo
Buena ubicación, rico desayuno, agradable lugar.
Family_with_children
6/10
Pleasant
08 Nov 2024
Verified traveler

El hotel es bonito y las personas que nos atendieron fueron muy atentas y amables. Sin embargo tuvimos problemas con la habitacion, ya que no le realizaron limpieza ni en el baño ni en la cama, solo estaba tendida pero sin haberle hecho cambio de sabanas. Aunque nos colaboraron y la chica que estaba de turno solucionó rápido, la verdad desde alli el hotel no dio sensación de limpieza sino de incomodidad
Partner
10/10
Exceptional
20 Oct 2024
Katiele

Muito bom

Muito bem localizado. Quarto agradável, limpo e grande. Pessoal da recepção muito prestativos.
Partner
8/10
Excellent
19 Feb 2024
Verified traveler

Santa Marta

Städningen var bristfällig, men läget perfekt!
Self
2/10
Poor
23 Aug 2023
RAUL

mal atención, 0 empatía, no resuelven sus problema

El hotel canceló unilateralmente la reserva el mismo día. Pese a que mi reserva indica que el pago se realizaba en el hotel, intentaron hacer el cobro por adelantado y no pudieron hacerlo, su pasarela de pagos, por motivo que desconozco estaba fallando con mis tarjetas. Acordé con ellos realizar el pago al llegar al hotel e incluso gestioné con ellos la recogida de un taxi en el aeropuerto. Pocas horas antes de llegar, me escriben WhatsApp diciendo que no tengo habitación. Tras muchos intentos de contactar con ellos por WhatsApp y por a teléfono, para saber a qué atenerme, consigo hablar con alguien que me dice que su sistema informático al no estar pagada la reserva por la mañana libera la habitación y que no puede hacer nada. Mal si es cierta la razón, peor no ofrecerme asistencia a encontrar un hotel puesto que no ellos no tenían mas habitaciones. Yo estaba de tránsito con vuelo incluido y la cancelación me la dicen por la tarde cuando por la mañana nada hacía pensar que esto fuera a pasar. Estrés mayúsculo de encontrar un nuevo hotel para el día. Imposible ingualmente contactar con hoteles.com con el que hice la reserva, si atención es por chatbot o teléfono 900 no accesible desde el extranjero. Mi “contrato”con hoteles.com era para pago de la reserva EN El HOTEl
Partner

Location & surroundings

Hotel Boutique Casa Mia
Calle 20 # 3-60, Santa Marta, Colombia

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Hotel Boutique Casa Mia

11 hotel photos