Name: Park Hyatt Zanzibar
Address: Shangani St., na, Stone Town, 4255, TZ

10/10

Exceptional

07 Jul 2026

James

All the staff were amazing especially the concierge manager and management

Partner

10/10

Exceptional

27 Jun 2026

miriam

Great

4/10

Poor

14 Jun 2026

Robert

Construction noise marred our stay. Electric jack hammering sounds on a Sunday from 7am, until after 7Pm.

When I complained, the senior manager insisted there had NOT been hammering activity in their construction. Simply refused to belive me. Arrogant and rude. And the next morning, at checkout, the plaster removal hammering was happening in the front entrance.

Partner

10/10

Exceptional

26 May 2026

Burak

Everything was amazing, thank you

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Esther Suleiman

Not like it use too..!

Self

10/10

Exceptional

11 Feb 2026

Alia

From the moment we walked in the door we were so welcomed and looked after. The staff were exceptionally helpful, the room was impeccable with the most gorgeous view over the ocean, and the room service was so friendly and clean. Our room was spotless, with a lovely turn down service and treats every night. We absolutely can’t wait to visit again, thank you for the beautiful memories!

10/10

Exceptional

31 Jan 2026

Susan

This is my favorite hotel in Zanzibar. I have stayed at the Park Hyatt Zanzibar last year and came back again this year. It is a wonderful hotel with great staff and quality accommodations. The rooms and the hotel is super clean, the food is the best and the staff are very friendly and helpful. The location is a plus- you can easily walk and explore Stone Town. I love the soaking bath after swimming and watching TV at the same time - very relaxing. I definitely recommend Park Hyatt Zanzibar.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Sarah

I had a wonderful stay at Park Hyatt Zanzibar overall — the service, rooms, location in Stone Town, and breakfast were all excellent and met the Park Hyatt standard.

However, the beach/oceanfront experience was very disappointing. I specifically paid extra for an oceanfront room, expecting serene views, but instead the shoreline is dominated by ugly docked boats and ferry traffic, which completely takes away from the view and atmosphere. The beach area itself offers little to nothing in terms of relaxation or beauty.

It’s a great hotel, but if you’re booking for an oceanfront or beach experience, manage your expectations — it’s not what the upgrade suggests.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Gerald

It was an amazing experience the best hotel in stone town

10/10

Exceptional

03 Jan 2026

Tina

Absolutely blown away by this stunning hotel!The spacious, spotless room exceeded our expectations, and the culinary experience was nothing short of spectacular – every bite was a delight! The staff were total pros, going above and beyond to make our stay unforgettable – super polite, incredibly accommodating, and genuinely cared about our needs. Seriously, 10/10 would recommend!

Leisure Friends

8/10

Excellent

26 Nov 2025

sima

Yes but there is a strong smell of mold in many spots.

10/10

Exceptional

17 Nov 2025

Jonathan

An absolute gem of a hotel! The building is absolutely beautiful and feels like it has been there forever, even in the new parts. The room was spotless, the bed incredibly comfortable and the bathroom was lovely. They filter their water so you can use the taps no problem to brush teeth but they provide lots of bottled water as well. The location is perfect for exploring Stone Town, which is very safe to walk around on your own. The views of the ocean from the hotel are endless. And the staff goes above and beyond - everyone is helpful, always smiling and wants to make sure your stay is perfect. Our only regret is we didn't spend an extra few nights here.

Leisure Partner

10/10

Exceptional

06 Nov 2025

SALLY

The staff was amazing , the room was spotless and the attention to detail and little amenities etc was lovely

Leisure Family

8/10

Excellent

28 Oct 2025

Kim

Beautiful rooms with updates fixtures and bedding. Staff were very friendly and helpful. Beautiful view of the waterfront and easy access to the water, dining, shopping markets and museums, other attractions.

Leisure Friends

10/10

Exceptional

25 Sep 2025

Thomas

Great hotel, staff is excellent.

Leisure

8/10

Excellent

20 Sep 2025

Tumaini

Stone Town's most exclusive hotel with the best location. The hotel includes beach access a rare thing in Stone Town. Close to all the restaurants and shops in Stone Town.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Tariq

Brilliant stay. Great location, great service, great restaurant.

Leisure Family

10/10

Exceptional

05 May 2025

Susan

Awesome location and view of the Indian Ocean. From our balcony we had direct view of the beach and the ocean. The room was spacious, with nice and comfortable furniture, and bedding. Very nicely decorated. Very clean and one of the best stays that we had. Staff were super nice and accommodating. We loved having drinks and appetizers outside on the deck. Live music added to the very pleasant atmosphere. We will definitely stay here again.

Leisure Family

10/10

Exceptional

05 Apr 2025

Latressa

This was a beautiful property. The staff was beyond amazing and so accommodating. My fiancée and I wanted to use the hotel to take our engagement photos. We spoke with management to sure it was ok and they allowed us to do so. They were so pleasant about it and some of the staff actually stepped in to help that day of the shoot. Aside from the shoot, they were just great people with such good hearts and wonderful culture. I loved it there! I'll be back.

Leisure Partner

8/10

Excellent

15 Mar 2025

Paula

Wonderful stay

Our stay was wonderful. The room was very nice with an ocean view. My only complaint was that I asked for a \"curling iron\" and they sent up a straightener which is just the opposite...and when I plugged it in it didn't work. Also employees did not know that a USB port for charging our cell phone was built in to the back of the bedside table lamp...they seemed surprised when we pointed it out to them upon checking out. Overall the Hotel was beautiful!!!

Partner

4/10

Poor

02 Feb 2025

Daniel

bad

4/10

Poor

02 Feb 2025

Daniel

dirty shower and bathroom

10/10

Exceptional

01 Feb 2025

Wilbert

20m from the sea for swimming and the see view fro the room

10/10

Exceptional

26 Jan 2025

Heather

Park Hyatt Zanzibar is a superior hotel from the location to the staff
You are welcomed like family and nothing is too much trouble a truly uplifting experience

Leisure Friends

8/10

Excellent

22 Dec 2024

?????

Building was beautiful,some personal was nice

Leisure Self

10/10

Exceptional

16 Oct 2024

Verified traveler

Best hotel in Stonetown

Friendly staff. Excellent service. The room was stunning

Partner

10/10

Exceptional

24 Aug 2024

Olivier

Wonderful hotel and breakfast!

Leisure Partner

10/10

Exceptional

14 Aug 2024

Jeff Kenny

Beautiful Moments Last a While

Well done Hyatt with making our wedding anniversary a memorable one.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Steve

Great staff, food and amenities inside and outside of the hotel.

Leisure Family

10/10

Exceptional

14 Jul 2024

Lisa

Great place. It is easily one of the nicest on the island. I felt safe and the air conditioner worked. So happy they had room at the last minute

10/10

Exceptional

04 Jul 2024

Timothy

The Park Hyatt in Zanzibar was amazing! Unparalleled hospitality! Beautiful rooms. Incredible breakfasts! Wonderful location in Stone Town. Gorgeous architecture. Can’t say enough!

Friends_and_family Family

10/10

Exceptional

28 May 2024

Kam

Beautiful architecture in friendless of people. Enjoy the local foods and Plenty tourist excursions. Most important the place is fairly safe to walk around.

Leisure Partner

10/10

Exceptional

14 Apr 2024

Kristine

Great location and beautiful hotel

Leisure Family

10/10

Exceptional

09 Feb 2024

Nigel

The Hyatt Recency Stonetown is an iconic hotel in a superb location, the best place to stay in Zanzibar city

Leisure Family

10/10

Exceptional

11 Sep 2023

Milan

It is the heart of Stone Town and easily walkable to town and Sea Port

Leisure Family

10/10

Exceptional

04 Jul 2023

Marshall

Taryn & her staff were happy to serve with their friendly smiles along the way

Leisure Partner

10/10

Exceptional

03 Jul 2023

Sara

Cozy in Paradise

I enjoy my stay every time at PH Stone Town, the momentbi walk in i feel right at home, it pleasure to stay in the hotel.. the best hospitality in ZNZ for aure, Cheers to everyone that makes it possible and getting the energy to get the place cozy, the beat service always by Christopher from B&F always friendly with smile.

Over all i stayed in the hotel over 8 times in 2 years,Will be back again for sure.

Partner

8/10

Excellent

29 Jun 2023

philogene

This property is great, it’s really top tier. My only complaint is the hot water and the water pressure was a big problem for me. There was hardly any hot water. The water pressure is only good when you’re using the cold water. The staffs and Managements were super friendly and helpful.

10/10

Exceptional

22 Jun 2023

Samina

Awesome Staff! Great Views and beautiful property

Leisure Family

10/10

Exceptional

13 May 2023

Daka

Wonderful experience at Hyatt Stone Town. Amazing employee’s, so kind and helpful.

8/10

Excellent

14 Dec 2022

Benjamin

Beautiful decor and architecture.
Lovely Staff.
Great location in old Stone Town on the beach.
Truly the only real 5 star hotel on the Island.
Great breakfast and restaurant.
Bar and lounge were very luxurious and spacious.

Leisure Family

8/10

Excellent

11 Dec 2022

Erica

Good location in town. Easy to get to.

Leisure Self

10/10

Exceptional

02 Dec 2022

David

Amazing a fabulous hotel that was incredibly welcoming.

Self

10/10

Exceptional

04 Nov 2022

Lydia

I likes the location, the staff, the room was beautiful, my view to the sea was wonderful as I could see the locals beach activities.

Leisure Self

10/10

Exceptional

08 Jul 2022

Riann

Everyone was friendly and helpful.

Leisure Family

10/10

Exceptional

03 Jul 2022

Mas-udah

Best hotel in Stone Town

One of the best hotels I’ve ever stayed in anywhere. Excellent and attentive service from everyone at the hotel, decor and room
were beautiful, amenities were top notch, best breakfast (varied daily). And an amazing view. Simply everything was amazing.

Friends_and_family Family

10/10

Exceptional

02 Jul 2022

MODDY

Superb. Everything here is top notch.

Leisure Self

6/10

Pleasant

26 Jun 2022

Verified traveler

Good

It was good. However, it is critically important to pay attention to detail, proactively listen and address customers needs and make sure that the rooms are absolutely clean. There was some issues that I reported to the relevant folks; it was addressed but it should not have happened from the very beginning given this is a 5 star hotel. I stayed in many 5 star hotels and I would recommend to check best practices on how to improve service and accommodate customers of various kinds.

Business

10/10

Exceptional

13 Jun 2022

Alma

This is a beautiful property with wonderful staff, food, and service.

Leisure Partner

10/10

Exceptional

01 Jun 2022

Zulfikar

I love this property. Whenever I am in zanzibar, this is the only hotel I stay in. Staff are very friendly and polite. The manager Bakari always goes out of his way to make the stay comfortable.

Leisure Family

10/10

Exceptional

19 May 2022

Abubakr

Friendly staffs. Very clean & the view from room is fantastic 👌 😀

Leisure Family

10/10

Exceptional

17 May 2022

Max A

Amazing hotel!

Partner

10/10

Exceptional

04 Apr 2022

David

I was here for 9 nights. I had excellent service all around but one server stood out. Dawson provided me with phenomenal service and I was looking forward to him helping me throughout my stay

Leisure Partner

10/10

Exceptional

07 Dec 2021

Mohammed

The best place to stay in zanizibar

I staied in 5 hotels in zanizbar this is the only one i liked
Great location well trained staf thye understand hospitality 101 unlike other hotels in zanzibar
Food is good

Friends_and_family Family

10/10

Exceptional

19 Sep 2021

Grace

Amazing place

Amazing hotel from the location to excellent service. I upgraded with a balcony and it was worth it I felt very special and everyone were very friendly. I wish I could have stayed longer.

Self

10/10

Exceptional

16 Aug 2021

David

The place to stay in Stonetown, and maybe Zanzibar

We had a very nice stay at the Park Hyatt. The restaurant was excellent; the beach activity and boats were entertaining; and all of the staff were super helpful and friendly. Very convenient to stroll around Stonetown.

Friends_and_family Family

2/10

Poor

04 Aug 2021

Esther

Racism … I wasn

10/10

Exceptional

20 Jul 2021

salima

Very helpful, polite staff. The rooms were clean, nice presentation and decor.
Probably the best hotel in Stone Town.

Self

10/10

Exceptional

04 Jun 2021

Verified traveler

Very nice, clean and well kept property with the high standards of the Park Hyatt.

Leisure Partner

2/10

Poor

06 May 2021

Verified traveler

worst experience ever ..!

-Receptionist (Vicky )giving misinformation and try to change my word /request after failing to deliver and being yelled at ..!

-bathroom & toilet leakage also toilet flush didn’t work

I was “upgraded because they didn’t clean my room even after not being in the room for 8hrs “ I moved to the leaking room that’s upgrade

-cleaning service not provided on top of asking on arrival and was told I said or I might said no cleaning in my room which is not true

-I asked for late check out reception desk person said it will be 30$ for the time I need which was 3-4 hrs I okay it next I received call middle of night letting me know the rate was changed and it will be 30$ every hour after late check out ..! So which is which ?

I am fan of all the Hyatt and been client over 10yrs especially in Tanzania but Hyatt in Zanzibar needs a lot of work I don’t see myself returning there again

Lost the best client 😊

Business Friends

10/10

Exceptional

10 Apr 2021

Natalie

Worthy of Reputation

Wonderful hotel with extremely friendly staff. Only issue was with missing item in the laundry but otherwise a great stay worthy of its reputation. The butter chicken curry deserves its own special mention!!

Business

8/10

Excellent

19 Mar 2021

Verified traveler

Comfortable but pricey

Good rooms and good ammenities. Menu is limited and quite expensive for what you get. Some staff were great and helpful.

Business

6/10

Pleasant

27 Feb 2020

Lisa

Grear location, lovely hotel. But can improve.

Terrible checkin and checkout experience. I had confirmed bookings for 21-26 feb. Victoria I dusted it was 20.25 upon arrival. Then after I showed my booking still on 25 I was told to check out. We had two rooms. But we’re put in two different buildings. The first night my room had lighting problems at 11pm. Nobody would pick up the phone at reception despite 30 calls. In desperation had to call emergency. Other than these major issues the hotel is great for family. À la carte is limited and overpriced. Best to go to the beachside restaurant around the corner for better food, ambiance and great pizza ( that one also belongs to Hyatt but has an Italian chef better menu and relaxed vibe). Overall staff at this hotel are super lovely. Zanzibar egg station is super slow....

Friends_and_family Family

6/10

Pleasant

13 Feb 2020

Verified traveler

Uncomfortable pillows

The pillows were too soft and uncomfortable and the hotel doesn't cater for anything else.

Partner

10/10

Exceptional

11 Feb 2020

Verified traveler

Amazing property in a truly stunning place. Staff were soo friendly and helpful. Rooms were beautiful, clean, amazing views of the ocean/beach. Can’t recommend this property more

Leisure Partner

10/10

Exceptional

01 Feb 2020

Verified traveler

Right downtown and on the ocean. Beautiful facilities and easily the most luxurious hotel in Stonetown

8/10

Excellent

06 Jan 2020

Verified traveler

Our stay was very pleasant and comfortable. Staff were very friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

03 May 2019

Sharon

Try the Zanzibar eggs at breakfast!!

The Zanzibar eggs dish at breakfast was amazing!!

Family

8/10

Excellent

07 Apr 2019

MOLLIE

The hotel was spectacular and the food was great. Service was wonderful as well. My only complaint was that we couldn’t quite get the air cold enough for the crazy hot weather.

Friends

6/10

Pleasant

17 Feb 2019

Verified traveler

The pool is very nice, food at breakfast was good, but the service is not what you expect from a Hyatt. The rooms were dirty and the carpets in the hall need replacement.

Leisure Family

8/10

Excellent

26 Jan 2019

Verified traveler

The rooms should get renovated soon to maintain the 5 stars quality.

Leisure Friends

8/10

Excellent

13 Jan 2019

Verified traveler

enjoyed the pool and location of the hotel. breakfast selection and quality of food was good.

Leisure Partner

10/10

Exceptional

11 Jan 2019

Verified traveler

Amazing hospitality. Very clean. Breakfast is great.

Leisure

10/10

Exceptional

06 Jan 2019

Sarah

Top notch in every way. Pricey but worth it.

Pricey but worth it. Hotel is stunning. Staff is professional, friendly, thoughtful. Breakfast is a wonderful spread of choices. Great location in Stone Town. Great communication via email to arrange transfers. Loved the pool and beach access. Still dreaming of the comfortable bed.

10/10

Exceptional

01 Jan 2019

Irina

The Bahari suite was great, the service was averag

The Bahari suite was absolutely great, unbelievable.
The foyer area and the hotel itself is average, looks like 3 stars.
The breakfast was good.
What was absolutely outrageous is that at the ime we were checking in there was only one person at the reception, which gathered 4 or 5 parties queueing at the reception. Nothing like 5 star reception.

Partner

10/10

Exceptional

30 Dec 2018

Verified traveler

I was very happy with the property and especially the staff. I received consistently excellent service during my stay. I would highly recommend staying at the Park Hyatt.

10/10

Exceptional

28 Dec 2018

Egon

Nice hotel with nice service but totally overpriced.

Partner

4/10

Poor

28 Dec 2018

Verified traveler

Service was not up to theusual high standards we’ve experienced in the past

8/10

Excellent

25 Oct 2018

ZHIXIA

Amazing interior design and breakfast feast

One of the best designed hotels we've stayed in. LOVE the interior design in the room(modern-islamic). Worth paying extra for the sea-front rooms. Breakfast is an absolute feast. Location is perfect for exploring stone town. The beach is public though with fishing/tourist boats but still looks amazing.
Our only complain is our bathroom door(the one open to the bed) does not open properly and the drainage system was not working properly when we first checked in. Other than that, perfect stay.

Partner

10/10

Exceptional

25 Aug 2018

M,ALMALIK

evrybody of the staff are taking care of the guest even the genral manger his name nicolas , he is very nice and allways around , you can see him evrywhere in the hotel . the food is good and location . this hotel is the best in stone town of zanzibar .

10/10

Exceptional

10 Aug 2018

Jane

Fabulous hotel in a great location

We loved our stay here. The hotel facilities were great. We were able to swim at the beach and feel safe. Breakfast by the water was wonderful.

10/10

Exceptional

29 Jul 2018

Isaiah

Very clean and the staff are very nice! They make you want to stay there longer! The rooms are so advanced and the views were awesome! I would recommend this hotel to anyone!

10/10

Exceptional

25 Jul 2018

Kathy

Beautiful hotel with historical significance in Stonetown, Zanzibar. Wonderful food, wonderful service and staff. The pool had a great view of the Indian Ocean. The beach is great; very accessible to sightseeing and shopping in Stonetown. Loved it!

10/10

Exceptional

24 Jun 2018

Elli

Staff is very helpful, and they really try to go out of their way to meet your requests. I had a mosquito issue on the first day, and they changed my room immediately.
Location is very convenient too. It's right in the middle of Stone Town.
Two area that I think they need improvements are:
1. Nets around the bed do not shut very well. Two fabrics do not overlap much, so the moment, you kick the net, there is a gap, and that's how I got bitten by mosquitoes on the first day.
2. Although I booked an ocean view, the window is rather small, and in order to fully appreciate the view, you need to open the bottom half wooden windows. But because there is no net outside the wooden windows, the moment you open them, insects will come in. You kind of have to chose between no insects vs no view.

10/10

Exceptional

08 May 2018

EB

Beautiful hotel - in a perfect location to explore Stone Town. Great sandy beach in front for a swim and lovely pool. The bar food and breakfast were both really good.
Booked a sea view room because the expedia pictures look like there is a balcony in that room. Was disappointed when we arrived and there was no balcony. otherwise a perfect stay!

10/10

Exceptional

03 Mar 2018

Gina Caucci

Beautiful hotel

My daughter and I loved it! Great hotel. Great service. Great location. Very clean. Definitely would recommend this hotel.

Family

10/10

Exceptional

02 Feb 2018

Jay & Dilip

Great Location, totally wow rooms

Was there only for one night, but would definitely stay longer next time. Breakfast was amazing.

8/10

Excellent

28 Jan 2018

Verified traveler

Beautiful hotel but work needed on the details

Beautiful location and one of the best places to stay in Stonetown, but had problems w the operation of the AC, toilet and TV in our room. Staff repaired it. Gorgeous architecture and lush atmosphere but lacking in some minor details— lunch by the pool was so so but breakfast buffet is excellent. Would expect a bit more satisfaction for the price per night.

Partner

10/10

Exceptional

15 Jan 2018

Vinod

Very nice hotel on the beach.

Very friendly staff. Nice facilities. Food at restaurant is good too. No need to leave the hotel except for visiting the town.

10/10

Exceptional

04 Jan 2018

Darren

Beautiful clean hotel in excellent location.

Stayed here for one week and enjoyed it. The hotel is on a fairly busy beach in Stone Town. Breakfast was excellent, dinners were sometimes good and sometimes not but the salad bar was great. It is safe to walk around Stone Town with plenty of restaurants, souvenir shops, fruits and spices for sale. There is a nice ice cream store right across from the hotel and although most places take US$ there is a money exchange very close by (on the other side of the building tunnel with good rates). You can hire a boat to go to Prison Island and see the giant tortoises right on the beach of the hotel. There is a night market in the gardens close by where you can try local foods such as Zanzibar pizza, grilled seafood and sugar cane juice. It seems to be open daily around 6:30 pm and inexpensive. The best beach on Zanzibar was Kendwa Rocks, the coolest adventures were swimming with sea turtles and dolphin pods.Taxi to airport is $15 and you can bargain with a driver (of which there are many) to take you on day tours around the island. Tourism is big here so visa upon arrival is easy and people are friendly.

8/10

Excellent

04 Jan 2018

Andrew

Hotel was very nice but food service lacking

The service for food was very slow, often incorrect and lacking in the ingredients stated on the menu. However the hotel overall was beautiful and very well situated.

Family

10/10

Exceptional

03 Jan 2018

Lisa

Great location & lovely staff

Great holiday very relaxing. Did some great tours - blue safari, prison island and spice farm.

10/10

Exceptional

26 Dec 2017

Diane

Beachfront and city escape

We had a wonderful week relaxing in Zanzibar. The luxury hotel was an excellent base for day trips and relaxing by the pool. Amazing and attentive staff. Great breakfast buffet. Wonderful beach front sunsets.

10/10

Exceptional

11 Dec 2017

matthew

Perfect haven in Stone Town

Perfect hotel if you're looking for a bit of luxury in Stone Town. Rooms are super luxurious, food is excellent, staff somehow make it feel like a small hotel by remembering who you are and what you're doing. Only a 10 min walk from anything in town, peaceful. Great breakfast. One of my favourite hotels ever.

8/10

Excellent

16 Nov 2017

Deirdre

We stayed for seven nights and the hotel was less than half full. We asked for a free balcony upgrade and were told there was nothing available. We found that hard to believe. Twice our air conditioning wasn’t working and had to keep getting it fixed.

Partner

10/10

Exceptional

29 Sep 2017

Paul

Zanzibar delight!

Hotel was terrific, our ocean view with balcony overlooking the blue water and Dhow boats divine. The hotel is beautiful, decor gorgeous and staff all very friendly and extremely helpful. Breakfasts overlooking the beach and water something to linger over. Would highly recommend, luxurious and a real pleasure to wind down in. Location for getting about Stone town and very private and secure. Book it and you will be glad you did!!

Family

10/10

Exceptional

19 Jul 2017

Helen

Excellent location. Exceeded expectations.

Fantastic location. Excellent food. Staff were welcoming and nothing was too hard. Would certainly recommend.

10/10

Exceptional

02 Jul 2017

Verified traveler

Lovely retreat

Truly gracious service and excellent food. Place to pamper yourself.

10/10

Exceptional

27 Jun 2017

Patrice

Excellent hotel

The hotel is amazing. Excellent service and attention to detail. Clean and comfortable. Friendly and welcoming staff. Beautiful pool.

Partner

10/10

Exceptional

02 May 2017

Verified traveler

Hard to do better than this!

The hotel is spectacularly beautiful, with elegant, functional decor and solid construction. The view from my room (Park Suite) was absolutely spectacular from both balconies, and there was plenty of space for our family of three to have privacy and comfort.

The staff was incredibly welcoming and treated us like very important family members. They learned our names immediately, always had a smile ready, and were looking for ways to make our stay more enjoyable.