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Zanzibar Serena Hotel

Zanzibar · Tanzania

P.O.Box 4151 ZanzibarView location

9.0/10Excellent258 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.2/109.2
Condition8.8/108.8
Location9.8/109.8
Neighborhood9.4/109.4
Quality10.0/1010.0
Value8.0/108.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Zanzibar Serena Hotel

Idyllically situated on the sea-front of ancient Stone Town, flanked by an exotic mix of sultans' palaces, Portuguese forts, ancient dhow harbours and bright bazaars, the hotel is a haven of tranquillity and opulence amongst the bustle of one of Africa's most ancient and most enchanting towns.

A member of the prestigious Small Luxury Hotels of the World, the hotel has been styled to represent the epitome of Swahili style, ethnic elegance and Arabic opulence. This charming hotel offers a total of 39 rooms. Facilities include a kids' club, café, bar, restaurant and room service.

After the heat and dust of Stone Town, the rooms in this hotel are havens of cool and shade.

With high ceilings, shuttered windows and cool, white walls, they are constructed in the traditional Swahili manner, whereby the size is dictated by the length of the mangrove poles that make up their ceilings.

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Adorned with arched niches, antique plates and brass lamps, and featuring traditionally carved furniture with basket weave and ceramic inlay, the rooms are predominantly royal blue and white.

Four-poster, net-draped beds dominate, offset by delicate bedside tables, vanity units and louvre doors onto the balconies, some of which feature massive free-standing hammocks. In-room amenities include an en suite bathroom, hairdryer, satellite cable TV, a safe, minibar and individually regulated air conditioning.

The hotel has an outdoor swimming pool and poolside snack bar.

With a stay at Zanzibar Serena Hotel, you'll be centrally located in Zanzibar Town, steps from Shangani Beach and within a 10-minute walk of Forodhani Gardens. This beach hotel is 1 mi (1.5 km) from Slave Market and 1.1 mi (1.7 km) from Hamamni Persian Baths.

Make yourself at home in one of the 51 individually furnished guestrooms, featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Zanzibar Town? This hotel has 621 square feet (58 square meters) of space consisting of conference space and a meeting room.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 12:00 PM
Check-in until midnight
Check-out until 10:00 AM

Hotel policies

No elevators Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: USD 5.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number Z0000010668
  • Optional fees
    • Airport shuttle fee: USD 90800 per person (one-way)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Marahubi Palace 0.2 km / 0.2 mi
People's Palace Museum 0.2 km / 0.2 mi
Mbweni Ruins 0.3 km / 0.2 mi
Freddie Mercury Museum 0.3 km / 0.2 mi
Shangani Beach 0.4 km / 0.2 mi
Forodhani Gardens 0.5 km / 0.3 mi
The Ancient Door of Stone Town 0.5 km / 0.3 mi
St. Joseph's Cathedral 0.5 km / 0.3 mi
Jaw's Corner 0.5 km / 0.3 mi
Zanzibar Night Market 0.5 km / 0.3 mi
House of Wonders 0.6 km / 0.4 mi
Old Fort 0.6 km / 0.4 mi
Hamamni Persian Baths 0.7 km / 0.5 mi
Shakti Temple 0.8 km / 0.5 mi
Beit el-Sahel (Palace Museum) 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 39
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Local and international calls
  • Car hireExtra charge
  • Airport Shuttle
  • Room service
Show 46 more facilities & services
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • FireplaceExtra charge
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift accessExtra charge
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • BBQ facilities
  • Library
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant: 2
  • Smoking areaExtra charge
  • Poolside snack bar
  • Conference room
  • Meeting room
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Sun loungers
  • Parasols
  • Children playgroundExtra charge
  • Kids’ club
  • Game room
  • MassageExtra charge
  • Spa treatments
  • Spa centreExtra charge
  • Breakfast
  • Early departure
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • DivingExtra charge
  • WindsurfingExtra charge
  • CanoeingExtra charge
  • Horse ridingExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room SUPERIOR SEA VIEWRoom • SUPERIOR SEA VIEWROO.SU-VM

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    Room SUPERIOR SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEA VIEWRoom • SEA VIEWROO.VM

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    Room SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR OCEAN VIEWTWIN • SUPERIOR OCEAN VIEWTWN.OV-SU

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    TWIN SUPERIOR OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.OV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SEA VIEWDOUBLE • SEA VIEW • 1 Bedroom • 90 m²DBL.VM
    DOUBLE SEA VIEWPhoto unavailable3 photos

    Zanzibar Serena Hotel

    DOUBLE SEA VIEW

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    90 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VM

    Room amenities

    • 220V power supply
    • Smoke detector
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Zanzibar Serena Hotel

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Queen-size bed 150-154 width, King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • 220V power supply
    • Smoke detector
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SEA VIEWSINGLE • SEA VIEW • 1 Bedroom • 90 m²SGL.VM
    SINGLE SEA VIEWPhoto unavailable4 photos

    Zanzibar Serena Hotel

    SINGLE SEA VIEW

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    90 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.VM

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Smoke detector
    • 220V power supply

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR SEA VIEWDOUBLE • SUPERIOR SEA VIEWDBL.SU-VM

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    DOUBLE SUPERIOR SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 26 m²DBL.PI
    DOUBLE PREMIUMPhoto unavailable4 photos

    Zanzibar Serena Hotel

    DOUBLE PREMIUM

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR OCEAN VIEWDouble or Twin • SUPERIOR OCEAN VIEWDBT.OV-SU

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    Double or Twin SUPERIOR OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.OV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE PREMIUMSINGLE • PREMIUM • 1 Bedroom • 26 m²SGL.PI-1
    SINGLE PREMIUMPhoto unavailable3 photos

    Zanzibar Serena Hotel

    SINGLE PREMIUM

    Room photos

    3 photos

    Room overview

    Smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.PI-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDSDBL.2B

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    DOUBLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 15 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    Zanzibar Serena Hotel

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width, Queen-size bed 150-154 width, King-size bed 150-183 width
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Smoke detector
    • 220V power supply
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable air conditioning
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH BALCONYTWIN • WITH BALCONYTWN.BL

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    TWIN WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR OCEAN VIEWDOUBLE • SUPERIOR OCEAN VIEWDBL.OV-SU

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    DOUBLE SUPERIOR OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Zanzibar Serena Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Zanzibar Serena Hotel

9.0
Excellent
258 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
8.8 /10
Location
9.8 /10
Neighborhood
9.4 /10
Quality
10.0 /10
Value
8.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
26 Apr 2026
Lucas
Very nice and helpful staff.
Self
10/10
Exceptional
11 Feb 2026
Sumaiya
Amazing place, good location and nice staff
Leisure Partner
10/10
Exceptional
26 Jan 2026
Eve
Staff were lovely, the hotel is beautifully located on the ocean with a great pool. Lots of character
10/10
Exceptional
20 Jan 2026
Lisa
Everything was great except I did not receive the food and beverage credit that was promised with my Expedia reservation.
Leisure Family
10/10
Exceptional
16 Nov 2025
Catherine
The room was beautiful and very clean. Staff were very pleasant and helpful. The food was wonderful. And a great location for walking around Stone Town which was very safe. In all an excellent stay.
Friends_and_family Friends
10/10
Exceptional
07 Oct 2025
catriona
This is a lovely hotel in a historic building. It’s walking distance to all the sights of Stonetown. Our room was clean and comfortable. The balcony looked out to the Indian Ocean. Staff were very helpful and friendly, particularly the receptionist who helped us with booking our transfer to the airport at the end of our stay.
Partner
10/10
Exceptional
04 Oct 2025
Teresa

Great Stay

Wonderful hotel on the beach in Stone Town. Very friendly staff, excellent breakfast buffet. Nice views and pool.
Partner
10/10
Exceptional
23 Sep 2025
Muna
Great hotel with amazing staff
Leisure Friends
10/10
Exceptional
15 Aug 2025
Richard
The bed was perfect and our room had a nice view of the pool and ocean. The staff, Rabia, Yunus, and Yussuf Big to name only a few were great. A perfect place to stay for 4 days before our safari.
Leisure Partner
8/10
Excellent
01 Aug 2025
Esther
Was suppose to get a bottle of wine- did not get. Had to schlep an ok. Bottle of wine back to the us. Almost not worth it. Also 10 dollar credit was not honored u til u brought t it up. I get asked to hire their colleagues for tour guide (which was fine, but I felt like a source of commodity). It did t make me feel very good. Also did t feel so good getting feeling somewhat whenever I was buying wine when I was by myself in
Leisure Friends
10/10
Exceptional
28 Jul 2025
Thomas
Hotel was marvelous - great location, fabulous views of the ocean and the friendliest staff we've ever had
Leisure Family
10/10
Exceptional
19 Jul 2025
Nesan
Beautiful property
Amazing Staff
Shoutout to David and the breakfast staff they are amazing!!
Leisure Family
10/10
Exceptional
13 Jul 2025
stacy
It was wonderful, staff was great and pool was beautiful and the live music was the best!!! I will stay there again if I go back!!!
Leisure Family
10/10
Exceptional
12 Jul 2025
katherine
Beautiful property, great service, delicious food!!
Leisure
10/10
Exceptional
06 Apr 2025
Verified traveler
Wonderful and very special hotel
Partner
4/10
Poor
08 Jan 2025
Noor
Property rundown and staff doesn’t care
Leisure Partner
4/10
Poor
16 Dec 2024
Darren
Overpriced for what is on offer. Room wasn’t ready for check-in time and even though we had to wait 1.5 hours to check-in, they would not provide a late checkout when the hotel wasn’t at full capacity. For the room price, you would be better off staying at the much nicer hotel next door.
Leisure Partner
10/10
Exceptional
28 Nov 2024
Diana
Absolutely amazing!
I will definitely be back. Everyone treats you like family. Excellent service. Fabulous food.
Beautiful accommodations.
Self
10/10
Exceptional
29 Oct 2024
cindy
Lovely property in a quiet corner of Stonetown. Great swimming pool. Historic quality of hotel added a charming feel. Most rooms overlook the ocean. The amenities were complete and the room was very comfortable. Spend a little extra to get an outside balcony or verandah. The staff was wonderful and helpful. There are lots of restaurants nearby. I can't speak for the food at the on property restaurant since I had to leave early and skipped the breakfast. I would definitely stay here again on a Stonetown visit.
Leisure Self
10/10
Exceptional
19 Oct 2024
Zachariah
This was a great stay
Leisure Self
4/10
Poor
18 Oct 2024
Ian
The property is in a good location but is extremely tired and old fashioned. They are installing an elevator but this was right next to our room so very noisy works. The entire facilities need a major renovation. The staff were wonderful especially Johannes in the concierge.
Leisure Partner
8/10
Excellent
19 Sep 2024
Angela
The location and pool were great. The restaurant food was excellent, free breakfast excellent. Pool service from Damian especially was fabulous.
Leisure Friends
10/10
Exceptional
15 Sep 2024
Laureen
My third stay here! I love Zanzibar and love staying here. It's so convenient to everything and the staff are exceptional. Big Joe is always there to welcome us! And Johannes and Suliman also are great. Food is good, view is spectacular, rooms are big and have an \"Old World\" feel. I love it here!
Leisure Partner
6/10
Pleasant
03 Jul 2024
Rozmin
Hotel does not have an elevator. People struggle to take stairs up to their floors. Rooms look tired and need refurbishing. Rooms also need more lighting - feel dark and depressing.
Leisure Family
2/10
Poor
30 Jun 2024
Igor
Upon check out I received the bill which had 2 same numbers in it.
When I argued, they cancelled one of them but afterwards, on the way to ferry they called the driver and started asking for more moneys. Even after check out.
Hotel after all is good, most of the staff are friendly. But guys, check the bills and be careful.


Self
10/10
Exceptional
20 May 2024
Sharyon

Serena Hotel

Amazing experience at the Hotel Serena. The staff here are incredible I cant imagine staying anywhere else in Zanzibar. The views, the food, the drinks, everything was top notch!
Friends_and_family Friends
10/10
Exceptional
21 Apr 2024
Jane
Great location, staff very courteous. I had a great room with a balcony facing the ocean. Very comfortable. Breakfast was plentiful and delicious.
Leisure Self
10/10
Exceptional
17 Mar 2024
Nancy
Very friendly staff, beautiful hotel.
Leisure Friends
8/10
Excellent
06 Feb 2024
Alastair

Great location

Excellent location next to the beach with a very nice pool. Shame the sea has some litter in it. The bar service around the pool is very slow. The young staff in particular need to learn more English and a sense of urgency. Stone town is very interesting but beware fake guides
Partner
10/10
Exceptional
02 Feb 2024
Susan
Excellent
Leisure Partner
8/10
Excellent
02 Feb 2024
Kimberly
I was not offered a room
Upgrade or acknowledged for VIP on Expedia like usual . At check out I asked about bottle of wine and 10 usd credit . They forgot the wine and they usually give a fruit basket instead of 10 dollars credit . I didn’t receive the fruit basket after discussing they agreed to take 10usd off the restaurant bill. I rather be given the options stated when booked then ask for it . Also no elevator . One party member couldn’t use the stairs and this we didn’t realize . We had lunch at hotel and the food was amazing . The staff is not terrible just not aware of what’s going on . Also we booked the same morning for the room why there was confusion maybe . location is good . Property is old . It’s on the beach which is a plus . Breakfast is good . Room was clean and ac worked well .
Leisure Partner
10/10
Exceptional
26 Jan 2024
Bashir

Fantastic Amazing

Excellent Service with excellent Friendly Staff
Partner
10/10
Exceptional
23 Jan 2024
Kara
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Leisure Self
10/10
Exceptional
28 Dec 2023
Alka
Superbly helpful and friendly staff.
Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc.
Plenty of taxis right outside the hotel.
Hotel staff very very friendly and helpful for organizing any tours/taxis.
Leisure Self
10/10
Exceptional
28 Dec 2023
Verified traveler

Excellent

Excellent service from the time we arrived to the time we left.
Friends_and_family Family
10/10
Exceptional
27 Nov 2023
Aateqa
Beautiful, historic property with amazing views. Everyone working there was friendly.
Leisure Family_with_children
4/10
Poor
31 Oct 2023
Dialla
they give expedia customers the rubbish rooms, i had to fight to get my room changed, they gave me a horrible room.
Leisure Friends
10/10
Exceptional
24 Oct 2023
Anne G
The Zanzibar Serena Hotel is a gem. The staff is extremely helpful and courteous. They helped us find guides, get to Prison Island, find places to shop for certain items, the list goes on. The room was quiet and very comfortable with a large balcony. The food was excellent. The location is fabulous -- right on the water. Also, we had a late flight out and were able to store our luggage and use the all the amenities of the hotel. We could even shower before leaving! I highly recommend this hotel. I can't imagine finding a better one.
Leisure Partner
10/10
Exceptional
11 Aug 2023
Jean A
Wonderful staff. Responsive and friendly. Charming room. Well furnished and cared for. Pool is clean and attractive.
Leisure Friends
10/10
Exceptional
30 Jun 2023
Ron and Cynthia
An elegant traditional African hotel with a gorgeous setting right on the Indian Ocean. The views were spectacular with all of the colorful boats passing by. The breakfasts were great. The selection was extensive and well prepared. Our only complaint is that evening dining wasn’t very good, which may have explained why the place was nearly empty at 7:30 pm. Fortunately there are other excellent dining options in the neighborhood.
Leisure Family
10/10
Exceptional
24 May 2023
Lucille
The Zanzibar Serena is a lovely hotel in StoneTown. I wish I had stayed there for my leisure/personal visit as well. The staff are lovely. The pool is wonderful. The food is nice. All around, a terrific place to stay and conveniently located.
Business
8/10
Excellent
22 May 2023
Jim
Property is at best rustic, we had heard Serena is a top brand hotel group, not based on what this hotel looks and feels like
Leisure Partner
10/10
Exceptional
05 Mar 2023
Ashley
Great location on the water perfect for sunsets. The staff was very friendly and the location was perfect to be able to walk to Stone Town to explore.
Leisure Friends
2/10
Poor
05 Jan 2023
MUSLIM
Needs a serious upgrade
The room was not worth the price paid
Business Partner
10/10
Exceptional
18 Nov 2022
Ed
Love Serena
Partner
10/10
Exceptional
19 Aug 2022
Miriam
Zanzibar Serena Hotel is a gorgeous property with spacious, sea-front balconies complete w hammock, chairs, and tables. All staff greeted me by name and went out of their way to ensure I was comfortable and happy. Wonderful service on all levels.
Leisure Self
10/10
Exceptional
10 Jan 2022
Alicia

A beautiful beachside gem!

My stay at Serena was a lovely finale to my trip to Zanzibar. The hotel is beautiful with wonderful historic charm and breathtaking oceanviews. The staff is exceptional and make you feel at home. The location is perfect with shops, restaurants, and landmarks within walking distance.
Friends_and_family Friends
10/10
Exceptional
21 Nov 2021
C I

Wonderful stay

What a lovely hotel! Checked into my room early which was so appreciated. I got to enjoy sweeping views over the ocean - just incredible. The whole hotel is beautiful and charming. The pool area is especially good, with wonderful staff. I also enjoyed a very good massage. Highly recommend this property for a safe and comfortable stay in Stone Town.
Self
10/10
Exceptional
19 Oct 2021
DANIEL
This was really a fantastic property, however I think the service was even better. The doorman has been at this property for 25 years - and wow does he have a servant's heart! Made a lasting impression on my trip. Great service, great room, great food - overall this place exceeded my expectations.
Leisure Self
10/10
Exceptional
19 May 2021
Verified traveler
All about the people... everyone was extremely helpful and reasonable. Yusuf went the extra mile to save us time and money outside the hotel even...
Leisure Friends
10/10
Exceptional
06 Feb 2021
Verified traveler
We enjoyed being right by the ocean on one side and
6/10
Pleasant
26 Jan 2021
Moebal
The hotel location is excellent and within a walking distance from every thing you want to see and visit in stone town. The hotel staff are very friendly and helpful. The rooms are dilapidated and in need of renovation. Bathroom facility are very old. Mattresses have passed their useful service life by years! I booked a room with a sea view. The bathroom in the room I was offered was in a miserable shape. Rusty bathtub and faucet. When I complained to the receptionist, they moved me to a room with renovated shower but no view. I complained again and I was moved the following day to a “better rooms” with a view and partially renovated bathroom.
In a nutshell, this not a 5-star hotel AT ALL. In it’s current condition, should be 2-3 stars max. To be noted that there are no elevators in case of any movement challenge. For the price I paid, I could have gotten a much better deal elsewhere. It was my first time in Zanzibar and next time I know better. I will NOT stay there again.
Leisure Self
8/10
Excellent
16 Jan 2021
Verified traveler
The staff were very friendly and helpful. The hotel was clean
Leisure Partner
10/10
Exceptional
29 Nov 2020
Karl&Emmela
Beautiful architecture, location and the most wonderful staff! The food was also top notch.
Leisure Partner
8/10
Excellent
06 Mar 2020
Verified traveler
Location was fantastic on the water and the pool was wonderful. It is a bit old and for the expensive price I did not feel it was a good value for money. To charge these prices they need to do do more renovations and educate staff to be more attentive. They are very disorganized at reception and staff in the restaurant are very slow.
Leisure Friends
4/10
Poor
05 Feb 2020
Verified traveler
Property wasn’t well maintained, we received the honeymoon suite which was above the bar. Couldn’t sleep at night
10/10
Exceptional
02 Feb 2020
Robert

Relaxing seaside oasis

Relaxing seaside oasis in Stone Town. Welcoming and helpful staff, nice restaurants, very pleasant rooms.
Partner
8/10
Excellent
16 Jan 2020
Zsazsa
Staff were very helpful and friendly. Paid a lot of Money for a double sea view room and yes we had a sea view but also a view of the laundry and no balcony.
Leisure Partner
8/10
Excellent
15 Jan 2020
Verified traveler
The staff in Zanzibar Serena Hotel was superb. They were all so very helpful, delightful, and wonderful. I enjoyed the breakfast the most. Each day there were many selections of breads, cereals, fruits, juices, yogurt, and hot foods. There was even an omelet station. The only thing that was a damper during my stay was the mattress in our room. The mattress was firm, but springy. I felt the spring as I slept and when I woke each morning, my back ached.
Leisure Family
8/10
Excellent
07 Jan 2020
Verified traveler
It is right in Stone town so it was East to walk around town and visit Restuarant in town. It has a beautiful sunset views. The staff were extremely pleasant and helpful. The Swahili decor was nice. The welcome gift basket was very nice.
I was disappointed that it’s private beach was closed. That should be removed from the web site. The mattresses were uncomfortable, bathroom seats broken, chair and stool in room need new cushions and you new new brighter bed covers. So the rooms need some updating.
10/10
Exceptional
05 Jan 2020
Verified traveler
Great room, great location. Helpful staff. Right on the water and rooms have scenic sunset views.
Leisure Partner
6/10
Pleasant
26 Nov 2019
Verified traveler
Food was a real letdown. On our week stay had dinner on the first night & decided that would be our last at Serena. Maybe because this is not a western based chain staff have no idea about wine or alcoholic beverages. Buffet breakfast was poor & limited after South Africa. Room servicing in contrast was of a very high standard. Nice pool.
Leisure Partner
10/10
Exceptional
28 Jul 2019
David

Lovely exotic, historic seaside hotel!

Our group of 4 (2 American couples) stayed 4 nights at the Zanzibar Serena in July, 2019, as a follow-up to a Serengeti photo safari. The hotel is right on the Indian Ocean and gorgeous, with loads of character. Our rooms had fabulous ocean views from the rooms themselves and from the spacious lanais, which had very comfortable chairs, tables, and even hammocks! Our rooms were very clean. The food was excellent. A delicious daily buffet breakfast was included in the price. We had breakfast while viewing the sea, watching young people playing soccer on the beach and older people walking & doing yoga. On the weekend, there was a local group performing Zanzibarian music -- clearly much influenced by middle eastern culture and excellent. We had arranged several tours of the area in advance, and added another at the hotel. Lots to see in Stone Town and on the island! There was a nice-looking pool (that we didn't use), and a well-stocked gift shop. We asked for and received a late check-out on our last day. The management was very accommodating. If you want to have dinner on their rooftop restaurant, you'll need to make a reservation in advance. We didn't, and we couldn't get in; but we just walked next door to the Hyatt and had one of our dinners there. We loved the Zanzibar Serena Hotel and highly recommend it.
Friends
10/10
Exceptional
12 Jul 2019
Cee

Stone town review.

Fantastic location. Great service. Easy access to all the touristy things. Great pool. Location right on the ocean
Partner
10/10
Exceptional
23 Jun 2019
Verified traveler
Great location, helpful staff, super tasty breakfast. Loved it!
Leisure Self
10/10
Exceptional
08 May 2019
Heidi

Great service in beautiful setting

The hotel is absolutely beautiful and has so much character that one doesn’t often find in a hotel. From the moment of check in, staff made me feel welcome. The fruit juice upon arrival was very welcome. The Serena hotel is a comfortable oasis in the chaos of Stone town. Although there is no elevator, there are first floor rooms if stairs are an issue. Highly recommend The Serena.
10/10
Exceptional
07 May 2019
Edward

Great two day get away

Great location. I really enjoyed the hotel and Zanzibar.
Partner
10/10
Exceptional
05 May 2019
Heidi

Beautiful hotel in a historic building

The hotel is beautiful and has so much classic character. I highly recommend an ocean facing room if you can get it. The staff are really exceptional and very hard working. Housekeeping is certainly exceeds expectations.
6/10
Pleasant
21 Apr 2019
Verified traveler
Property didn’t have our reservation, staff wasn’t pleasant, had a boot camp gym class at 6:30am right in front of our windows so couldn’t sleep, bathroom small and showing signs of wear and tear
Otherwise hotel grounds beautiful nice bedroom size great pool and location
Leisure Partner
10/10
Exceptional
07 Apr 2019
Dianne

Great Stay and Neighbourhood

The staff is extremely accommodating, food great and the view from my room superb. The location is perfect for exploring the World Heritage site of Stone Town and the Slave museum. Local neighborhood inspiring and colorful - great to experience the local customs and flavor.
Friends
10/10
Exceptional
29 Mar 2019
Verified traveler
It is in Stonetown, and very walkable to most of the town. Yet, it seems like it is fairly private as it has a nice beach and lovely swimming pool. The style of the hotel is authentic and it seems like an old home in Zanzibar. The beach area gets crowded in the late afternoon as many families come out for a swim or to play soccer on the beach.
Leisure Family
10/10
Exceptional
02 Mar 2019
Verified traveler

Zanzibar - Serena Hotel a winner

I highly recommend the Serena. It has a perfect location in Stone Town, with a beautiful pool and ocean views. Right in the heart of things. Tons of character in furnishings and atmosphere and attentive staff. Could not have been happier with this.
Friends
2/10
Poor
04 Jan 2019
Verified traveler
HAD TO LEAVE.PLACE WAS NOT TO OUR LIKING .COUNTER PEOPLE NOT VER COOPERATIVE.AC NOT WORKING AND LEAKING WATER.
Leisure Family
6/10
Pleasant
06 Nov 2018
Verified traveler

Bad choice

Definitely not a five star hotel, there are many four stars not far from it, which are much better, toilet is very dated and the toilet seat paint coating is gone
The room is not clean
The sea view balcony is great, the breakfast and dinner is not worth the money
We payed more than 300 British pounds a night, doesn’t worth the money at all
Partner
10/10
Exceptional
01 Nov 2018
Paul
Close to stone town
Good size pool
Awesome breakfast
Afternoon tea/coffee
6/10
Pleasant
25 Sep 2018
Verified traveler
The property was beautiful, wonderful decor and some helpful staff.
We asked for ground floor because of limited mobility of one of us and the staircase and lack of elevator, despite the request still got a second floor room.
Major complaint was lack of hot water in 2 of 2 booked rooms, water was only lukewarm.
10/10
Exceptional
06 Aug 2018
Wendi
Loved our weekend at Serena Hotel.
Beautiful views of ocean and fishermen
Breakfast was great every morning
And the hotel is walking distance to
All city sights.
10/10
Exceptional
02 Jul 2018
Randa

Great Location and facilites

I was on a short stay with my son. The hotel is in a great location close to the beach and all the shops and attractions of Stonetown. We enjoyed our short stay.
6/10
Pleasant
21 Feb 2018
James

Pleasant hotel in good situation.

We enjoyed staying at the Serena inn, but, in truth, we have to say that it was not quite the 5 star experience we expected. The room was small, the bathroom tired looking, the pool area was inadequately supervised and lacked parasols, breakfast was adequate but not extensive.
8/10
Excellent
16 Feb 2018
caroline

Lovely hotel overlooking the Beach

A charming hotel overlooking the beach. Very welcoming,friendly staff. The rooms are lovely but in need of updating.
8/10
Excellent
11 Feb 2018
Kimberly

Fabulous Hotel and Location

We were very happy to find the Serena Hotel in Zanzibar which captured everything we were looking for. It has a fantastic location situated on the beach, a nice big pool, fine dining, friendly staff and lovely room furnishings. We highly recommend it for a stay in Stone Town.
10/10
Exceptional
08 Feb 2018
Ty

Amazing Experience !! !

From the moment we walked in everything was perfect. All staff are friendly and helpful always waiting to assist you with anything you may need whether it is adventure recommendations or translations. The room was huge and beautifully made up. There was a wraparound balcony with beach views and huge Zanzibar style bed with net--although there were no bugs at all so hakuna matata (no worries) there. The food at the on site restaurants was well seasoned mmm so delicious. I recommend the seafood platter (with lobster, prawns, and calamari mmm) as well as any of the other meals since I'm sure I ate everything.

Overall everything was perfect and I cannot wait to go back to Zanzibar and stay at the Serena and I will definitely stay at a Serena hotel in all of their other locations as I explore the African continent. Thank you so much!
10/10
Exceptional
24 Dec 2017
Verified traveler

Island visit

Amazing
Family
8/10
Excellent
04 Dec 2017
Regie

Perfect location

The hotel is in a perfect location, quiet but only 5 min walk from the town centre.
The hotel has charm and is comfortable.
The air condition in room 30 is not really cooling a lot.
I would go there again...
8/10
Excellent
14 Nov 2017
SAMUEL THENYA

Awesome

It was an awesome birthday weekend
Family
10/10
Exceptional
07 Oct 2017
Cécile

Exceptional

Exceptional service, lovely staff and beautiful surroundings. Highly recommended for a trip of a lifetime. 5 stars!
10/10
Exceptional
28 Sep 2017
Verified traveler

Nice historic charm and on the beach

Very nice hotel, on the beach. Pleasant staff. Historic charm.
10/10
Exceptional
15 Sep 2017
Dean

Elegance

Great place to relax and unwind. Great staff and accommodations
10/10
Exceptional
17 Jul 2017
Julie

Beautiful Experience

I had a fantastic experience at the Zanzibar Serena Hotel. As a solo female traveler, I wanted lodging where I felt safe and central and the Serena offered both of those things. The rooms were beautifully decorated, the restaurant delicious and the service impeccable. Though slightly more expensive than other options, I utilized their concierge to book activities and tours on the island and was provided with great guides, transportation and interesting insights. I would definitely return to this hotel. My only gripe with the entire stay was that the hotel shuttle I booked didn't show at the airport - I ended up getting a local taxi to take me to the hotel which was much less expensive and just as safe.
10/10
Exceptional
15 Jul 2017
Mary

Beautiful and on the ocean

A great experience. Staff, rooms, food, and location were perfect
8/10
Excellent
22 May 2017
Claudia

Nice hotel in Stonetown

The hotel staff is extremely friendly and nice.
The breakfast buffet had more than sufficient choice. The food in the restaurant was also good.
Actually, everything was very good and I really enjoyed my stay.
8/10
Excellent
11 May 2017
Steve

Reasonable hotel in town.

Great experience near the stone town. Proximity to the places I visited.
8/10
Excellent
22 Apr 2017
Verified traveler
The hotel has so much charm ..with dark wood and beautiful typical Stone Town doors. For the most part, everything went smoothly. The cleaning staff were so friendly. The breakfast staff could be a bit friendlier. They always seemed annoyed when entering for breakfast every morning. Stayed for 6 nights.
8/10
Excellent
10 Apr 2017
Verified traveler

Very nice renovated historic building

Very nice renovated old historic building, beautiful antique furniture. Overlook the beach.
Beach is not good for swimming. If looking for beach, suggest go far from this area.
Some Staff are super nice, who offered a room upgrade, but others are rude and very nosy, who would not leave you alone, surely looking for tips.
8/10
Excellent
11 Feb 2017
nigel

Wonderful place

Wonderful hotel, second time staying there.

Great location in town but also on the beach with great views of the sea.

Room, food, service .. all very comfortable.

Have done a great job in the design and looks like the original 200 years ago. No lifts so giid for fitness
10/10
Exceptional
21 Jan 2017
Verified traveler

Beautiful, great location, excellent staff

In the tradition of the Serena Hotel, the style fits into the environment. The rooms are beautifully equipped with four poster beds, curtains, tribal carpets. The beach is right in front of the hotel and in a room towards the sea front you hear the waves in the night. A beautiful pool and pool area with sea view gives space for relaxing afternoons. The best quality of the hotel is the staff. A very friendly and professional team. We arrived late, for example, and I needed help with an issue at a local bank. All was no problem and handled perfectly.
8/10
Excellent
05 Jan 2017
Verified traveler

Great location. Expensive.

We were only here for one night. Our room was very expensive, but it had an amazing view and the location could not have been better. Good place to stay for one night to be close to the airport or wander around Stone Town.
We tried to have dinner at the terrace restaurant outdoors and there were bugs hopping all over the place. It was so distracting that we decided to leave. When we told one of the employees about the bugs, he said \"they do not bite.\" We left and had an amazing dinner at the hotel across the street for half the price and no bugs.
Also, we booked a taxi to the airport when we checked in and when we tried to leave, it had not been arranged for us. The hotel fixed the problem, but an expensive hotel should be on top of those things.
Partner
10/10
Exceptional
06 Dec 2016
Verified traveler

One of the best hotels I have stayed in.

I have stayed in many first class hotels around the world and the Serena is the best. Warm welcome staff who went above and beyond to make my stay exceptional. Beautiful hotel in a Great location. I highly recommend the Serene and can not wait to return.
10/10
Exceptional
28 Nov 2016
margaret

Best coffee in Zanzibar

It poured with rain in Zanzibar and we got drenched. The staff was solitious and very kind to two little old ladies.
10/10
Exceptional
23 Nov 2016
Verified traveler

Lovely hotel and great sunsets from the pool area

Lovely place to stay, very well located and charming staff.
Partner

Location & surroundings

Zanzibar Serena Hotel
P.O.Box 4151 Zanzibar, Stone Town, Zanzibar, Tanzania

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Zanzibar Serena Hotel

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