Name: Holiday Inn Express Washington DC East-Andrews AFB
Address: 5001 Mercedes Boulevard, Camp Springs, 20746, US

10/10

Exceptional

10 Jul 2026

Samuel

Good experience.

6/10

Pleasant

09 Jul 2026

Jendayi

Its was good for the exception of the brown out we experienced for a half an hr on friday

Partner

4/10

Poor

07 Jul 2026

Augustine

The hotel was hot and had an odd small.

10/10

Exceptional

06 Jul 2026

Amneris Mariel

Everything good

Family_with_children

8/10

Excellent

05 Jul 2026

Jairo

The cleaning people are amazing, the room was spotless after they cleaned! Check in was fast and easy, but front desk guy (mid age African American guy) was unprofessional; he was complaining about his job and about people in general. I heard him saying a couple bad words, that’s a little unpleasant. Breakfast was good, but one the staff (an elder African American woman was very unfriendly and very rude with people). There was plenty of parking spots and the swimming pool was clean. The rooms (at least the one we stayed in) could use some better maintenance. Shower Spout didn’t work properly, bathroom sink hot water was on the right side, which is the opposite.
The blinds were not wide enough to cover the opening and light was from outside was affecting the room. The Tv was an ancient 27” inch, bathroom ceiling paint was cracked and wall behind the door had a very poor touch up paint job.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Devoney

It was Great lived my stay the staff was nice very quiet

10/10

Exceptional

05 Jul 2026

Devoney

Great place good staff easy to get help for whatever

Business

2/10

Poor

04 Jul 2026

Marsha

During breakfast the woman attending to it was in the way the whole time and rude and she told a boy to just go sit down

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Dimple

Free parking, good breakfast. Clean facility. Although the rooms were little compact, but the facility was clean. Walking distance to the branch metro, easy for downtown commute.

Family_with_children

10/10

Exceptional

03 Jul 2026

Chris

All the above

8/10

Excellent

01 Jul 2026

Charles

Good for the city! Not my favorite city

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Devoney

I’ve stayed at 5 star properties and routinely the jetted tubs dysfunction if they function at all. Haven’t had that issue once here. The housekeeping staff is on point and the stay in the lobby is extremely accommodating and patient when needed.

Self

8/10

Excellent

28 Jun 2026

cynthia

Nice property

Self

2/10

Poor

26 Jun 2026

Alfreda

The knob in the bathroom for the shower was to was very difficult push and pull out to turn on the shower. I was provided clean towels late in the afternoon after requesting them that morning. Room service enter the room without me being there and left all the trash from the night before, and didn’t fix the beds. Most of the sockets and usb option wasn’t working. The entire room and including the lamb refrigerator ,iron and iron board was extremely dated. The rugs inside and outside the were old and dirty, my allergies flared up more than usually, the air outside was better. The breakfast options were limited and the hot food, became food was cold. I truly had a bad experience.

10/10

Exceptional

18 Jun 2026

Sherry

Staff was nice.
Hotel was quiet in the evening.

8/10

Excellent

17 Jun 2026

Jacqueline

Room pretty good but bed was springy.

Family_with_children

8/10

Excellent

16 Jun 2026

Patricia

Upsides:This hotel was decent for the price. Breakfast staff were friendly and always doing something. when we requested towels we received them in a timely fashion .The place was relatively quiet and relaxing. Downsides:The pool was unaccessible through the hotel, when following inside signs, it led you to a locked gate on the outside of the pool . In order to access the pool you had to go to the first floor, through an open outside door, which remained open for most of the day. To a different unlocked gate on the outside of the pool.We stayed there three nights and all three mornings. The breakfast items never changed. Which can get a bit boring but at least it was there and always ready on time.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Anthea

enjoyed my stay here, staff was friendly, room was clean, and the breakfast was nice. i only came across two issues however. During day 2 there was a malfunction with my room keys but front desk was very understanding and changed my keys with no problems. My other issue was there was a pipe leak in our bathroom.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Olivia

Stayed for Warped Tour, room and services were everything we needed and the water pressure was IMMACULATE

Friends

8/10

Excellent

14 Jun 2026

James

No surprises either way. It’s exactly what you expect in lodging. Metro station was close enough, shopping was close enough. Staff was friendly enough. Breakfast was a step up. It’s a solid place to stay.

Family_with_children

2/10

Poor

14 Jun 2026

Tyler

The room was disgusting and smelled horrible. The area felt extremely unsafe with lots of people in their cars in the parking lot staring at me. The back door to the hotel was ajar so anyone could get in after hours. Horrible feeling as soon as I walked into this hotel. I walked right back out and got into my car and drove the hour and a half back home because I felt so on edge being here. The gentleman at the front desk was kind to me but aside from that this hotel gave me an extremely unsafe feeling. Would not recommend at all.

Self

10/10

Exceptional

10 Jun 2026

DIONNE

I had no issues with my stay, When I first got into my room the tv and the phone were not working. I only needed the phone to call the front desk to let them know that the TV wasn't working. I went to the front desk and the young lady was helpful and immediately put me into another room. The only issue although its a small one is that the channels didn't match what the guide said.

Self

10/10

Exceptional

08 Jun 2026

shari

Great!

2/10

Poor

08 Jun 2026

Maxwell

It was not safe .. so wine tried to break into my car.

Self

2/10

Poor

07 Jun 2026

Monique

The pictures does not match the room.

10/10

Exceptional

07 Jun 2026

Bonnie

We stayed here for one night while visiting Washington, DC, and it was an excellent choice for our family.

The front desk staff deserves a special shout-out. Everyone we encountered was friendly, welcoming, and genuinely helpful, making check-in and our stay easy and enjoyable.

The complimentary breakfast was another highlight. The woman overseeing breakfast took such pride in her work that it felt less like eating at a hotel and more like visiting my favorite great-aunt's house for a home-cooked meal. She made guests feel welcome and cared for, and it was a wonderful way to start the day.

The location is also very convenient. The Branch Avenue Metro Station is about a 14-minute walk from the hotel (roughly 0.7 miles), making it easy to leave the car behind and head into the city. We parked at the Metro for a very reasonable cost and rode to Navy Yard to attend a Nationals game, which worked out perfectly.

Between the hotel's free parking, easy access to the Metro, comfortable accommodations, and exceptional staff, we would gladly stay here again. Thank you to everyone who made our visit such a pleasant experience!

Family_with_children

4/10

Poor

01 Jun 2026

diane

They give this hotel a four star I will get this hotel a two star. It’s not the cleanest hotel you smell weed when you’re end of the building phone doesn’t work. You have to call the front desk to learn how to use the shower the people at the front desk, get very agitated.

Family_with_children

2/10

Poor

30 May 2026

Janice

I was very surprised at the horrible conditions of this hotel. I've stayed at Holiday Inn Express before it was a very nice experience. However, this DC East Andrew's AFB hotel is not good. The carpets in the hallways were smelly and dirty, and the room's carpeting was no different. The room smelled moldy, and the refrigerator did not work, so I had to call for maintenance. They fixed it immediately because I had to step out. But when I returned to the room to relax for the evening, I sat on the bed and it sank to one side. I checked it and noticed that the baseboard was broken. Needless to say, I was not pleased. I immediately contacted the front desk to request another room. Thankfully, they were able to get me another room. I'm already booked for two nights at this hotel, but I will be very reluctant to book at another IHG hotel again.

Family

6/10

Pleasant

29 May 2026

Yvette

Front desk clerk was very nice. Lamp switch and plug area on the desk was dirty. I could tell that hasn’t been cleaned or wiped down in a while!
Everything else was ok good for my one night stay.

Family

4/10

Poor

27 May 2026

Timothy

Rooms were dirty, AC didn’t work, mold on the walls.

Business

4/10

Poor

22 May 2026

Robert

Shower did not work at all. Tv too small for the room. Room had a weird smell.

Friends

10/10

Exceptional

20 May 2026

Anita

Property was cleaned and well maintained

Family

8/10

Excellent

18 May 2026

Onika

The gentleman who checks us is very helpful with everything.

Family

10/10

Exceptional

17 May 2026

Kiesha

Everything was amazing!

Family_with_children

6/10

Pleasant

15 May 2026

TATIANA

Yes

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Angelic

The breakfast lady is amazing. She’s so sweet and makes u feel loved and the food was amazing.

10/10

Exceptional

08 May 2026

Jenelle

Staff was very friendly and accommodating. Parking was safe, many spots available. Overall, great stay.

Friends

6/10

Pleasant

07 May 2026

Regina

I made my reservation well in advance. Hotel staff gave me a room that I didn’t reserve online. Had to get a room change. Poor customer service. I was rushed to paid for my room and wasn’t aware of the incidental fee for $75.00. I was told to step aside so the staff can help a “white couple” behind me. I told staff that I had already waited 15 minutes with the customer in front of me. The couple behind me can wait like I did for their room. Afterwards, I was finally given the room that I reserved online.

Partner

8/10

Excellent

26 Apr 2026

Shadé

Everything was nice

2/10

Poor

25 Apr 2026

JON

For the rate this property charged, the experience was terrible. The room was old and not clean. Overall it was just dingy. The lobby is dated and disorganized. It is also in the middle of no where. Immensely overpriced as well for what it is.

Partner

6/10

Pleasant

13 Apr 2026

keia

Professional and nice

Self

6/10

Pleasant

05 Apr 2026

Theresa M

The photos showed a loveseat in the room, there was only a chair. Breakfast on the Hotels App states until 11:00am, and I was super excited about this. It is only until 10:00am, good thing We went down early. Also, the photos online, show bacon and oatmeal for breakfast, two of my morning regulars, there was neither. Both toasters ended up not working. We ended up going out to eat breakfast.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Kenneth

We had no hot water which was dumb and a waste of a perfectly good jacuzzi. Staff was really nice when we checked in.

Partner

10/10

Exceptional

31 Mar 2026

Sherry

Very friendly staff, safe area, great location, loved the free parking. Breakfast was ok, complimentary coffee 24/7 in the lobby.
20 minute drive/uber to downtown Washington DC. For sure I'll stay here again.

Family

4/10

Poor

29 Mar 2026

Kenneth

The staff at the front desk were really nice and helpful. O problems at check in or out. The manager was super friendly. The only issues I had were the room was decent but we had no hot water when we arrived. I called they fixed it then the next morning same issue. No hot water. We paid for a room with a jacuzzi tub and we weren’t even able to use it because of the water issues. It was convenient as far as location but I’d doubt I’m coming back.

Partner

8/10

Excellent

22 Mar 2026

Dr. Joya

The room was outdated and the jetted tub was old. The staff was great both front desk and housekeeping. The price was high for the state of the room.

Self

6/10

Pleasant

18 Mar 2026

Hector

I'm do not like it much not too many places to eat.

Self

10/10

Exceptional

11 Mar 2026

karna

Comfy room, clean and safe

10/10

Exceptional

22 Feb 2026

Angelia Ann Marie

Staff was very nice

6/10

Pleasant

19 Feb 2026

Spencerita

Parking lot had slot ice no salt almost slipped a few times breakfast was average

2/10

Poor

15 Feb 2026

Kevin

The hotel service clerk was very friendly. Best part of the stay. The hotel however was very

10/10

Exceptional

19 Jan 2026

Sheena

Polite staff, easy check in, clean room and easy self parking.

Leisure Partner

4/10

Poor

06 Jan 2026

Angel

We made a last-minute booking at this hotel because it was the closest option to my son’s tournament site and also one of the more affordable choices. I’ve stayed at many Holiday Inn and Holiday Inn Express locations over the years, and unfortunately, this was probably the most outdated one I’ve experienced.

Our heater was not working, the bathroom had flushing issues, and overall I did not feel comfortable during the one night we stayed. Breakfast options were very limited and unflavorful. the coffee machine was not working, and the staff was not very helpful when we asked for assistance.

While the location was convenient, the condition of the hotel and the lack of support from staff made this stay disappointing.

Leisure Family

8/10

Excellent

28 Dec 2025

Kenya

Nice hotel

Partner

8/10

Excellent

26 Dec 2025

SHELIA

Friendly staff and good breakfast
I was a little disappointed that the hallway rugs were dirty on 3rd and 4th floor floors.

Business_and_leisure Self

10/10

Exceptional

26 Dec 2025

yesenia

Building and rooms are old dated however everything was clean. Nice overnight stay.

Leisure Family

6/10

Pleasant

22 Dec 2025

Diana

The hotel is somewhat outdated but clean. The only complain is that I asked for a couple towels since we were 4 and there was 2 towels in the room and told the receptionist that the controller to the tv didn’t work and she said she’ll send the towels and maintenance to the room…. I even asked for towels to the housekeeping lady right outside the room… never got the towels or a working controller

Leisure Family

10/10

Exceptional

22 Dec 2025

Henry

Yes

8/10

Excellent

21 Dec 2025

Anthony

The breakfast was excellent and was replenished in a timely fashion

Self

10/10

Exceptional

21 Dec 2025

kayla

Really comfy beds and a great hot breakfast at no extra charge!

Business Family

8/10

Excellent

18 Dec 2025

Ariane

Convenient, Courteous, and very Cost Effective as a first time guest at this hotel

Leisure Friends

10/10

Exceptional

14 Dec 2025

Tamarah

Clean room friendly staff

Leisure Self

8/10

Excellent

06 Dec 2025

David

Room was nice and staff was courteous

Self

10/10

Exceptional

29 Nov 2025

Jacqueline

Great location, convenient to restaurants

Leisure Family

10/10

Exceptional

20 Nov 2025

Gene

All good

Business_and_leisure Self

6/10

Pleasant

12 Nov 2025

Michelle

Front desk attendants very average. Breakfast attendant excellent! Room average!

10/10

Exceptional

08 Nov 2025

Lourdes

It was to my satisfaction

Leisure Self

10/10

Exceptional

03 Nov 2025

TIFFANY

Front desk staff was great

6/10

Pleasant

01 Nov 2025

Pete

The shower rod was broken so the curtains kept on sliding down. Corners of carpet has crumbs of guests before me. No one in front desk to answer call when I had no hot water for my shower. Staff friendly.

Leisure Self

8/10

Excellent

01 Nov 2025

Treasure

Good

6/10

Pleasant

01 Nov 2025

Andre

No hot water

Business

10/10

Exceptional

28 Oct 2025

Angelica

Very quiet. Staff was nice and room was clean :)

Leisure

10/10

Exceptional

28 Oct 2025

DAVID

Staff were very friendly. Rooms were clean. The breakfast bar was very good! Enjoyed our stay!

2/10

Poor

27 Oct 2025

Kiajual

This was one of the worst stays i have ever had. Everything was old and out dated. No usb sockets to charge my device. The heat/air was broken the room. The hot water didn’t work in the room. The hot tub that was in the room was broke and filthy. I wouldn’t recommend this place to no one

Business

8/10

Excellent

27 Oct 2025

ALEM

Good

Leisure Self

8/10

Excellent

26 Oct 2025

Shelly

The room was clean.
The staff was nice.
The free parking was great.
The mattress was okay.
I was comfortable as a solo female traveler.

Self

2/10

Poor

26 Oct 2025

Verdell

Upon checking into the hotel 15 minutes later the fire alarm went off with a real fire on the property, arriving back at the hotel preparing to iron, the ironing board was BROKEN- split in half, also there was a bug in the crevices caught in a dust web. The young man name Cedric was extremely UNPROFESSIONAL and showed no hospitality as a staff member.

Business Family

6/10

Pleasant

25 Oct 2025

Anastasia

The staff was very nice and understanding. Facilities seemed older and not so clean.

Leisure Self

6/10

Pleasant

22 Oct 2025

Teneka

The place was a bit dated. However, the bed was comfortable. The shower was not working at all and the water came out very slow from the pipes. Thankfully it was just a one night stay.

Leisure Family

10/10

Exceptional

22 Oct 2025

Cedrick

Cool stay

Leisure Self

10/10

Exceptional

18 Oct 2025

Steve

Great stay for a night, comfortable room and staff were super friendly and helpful

Self

6/10

Pleasant

16 Oct 2025

Cynthia

The hallway rugs were dirty and bathroom

Leisure Family

8/10

Excellent

15 Oct 2025

Fitz

Hotel stay was fine, except the elevator was broken on the day we checked out, we had to go down 5 flights of stairs with our belongings, there should at the least been a freight elevator to use.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Stephen

Everything was fine.

Family

2/10

Poor

13 Oct 2025

KRISTIN

The room was absolutely filthy. Everything had a film on it. There were so many stains throughout room and so much dust. There was an old, mildew smell to the room, and the AC barely worked. Clothes left from previous stay. Keys did not work. Doors behind building did not work. Definitely felt a little unsafe. The staff was extremely nice and helpful. The first day we did have breakfast which was a 6/10, but due to all the above we couldn’t imagine eating there the next day.

Leisure Family

2/10

Poor

12 Oct 2025

Jennifer

Not great beds; walls are too thin—heard noisey neighbors

Leisure Friends

6/10

Pleasant

11 Oct 2025

Camille

Check in experience was great but once we left and came back later that night… A security guard yelled at my daughter for trying to figure out how to open the door.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Michael

The front desk lady was an angel. When arrived a fire alarm came on. After a hotel evacuation and waiting outside for over 30 minutes we were able to check in. The following morning the hot water ran out for over 3 hours from 7 until 1030 and the elevators stopped working. The front desk had to handle all the complaints, which she had no control over. The owner the hotel needs to put more into the mechanicals of this property.

6/10

Pleasant

10 Oct 2025

Deborah

Difficulty with shower

10/10

Exceptional

09 Oct 2025

Leandra

Clean room, quiet, convenient location

Leisure Partner

10/10

Exceptional

09 Oct 2025

Richard

Jacuzzi room was nice

Self

6/10

Pleasant

29 Sep 2025

Adrienne

There were water stains on the walls and stains on the bedding.
The tub faucet looked like it had never been wiped down ever…This is why I carried my own Clorox wipes.

Leisure Self

2/10

Poor

28 Sep 2025

Lee

Had to switch rooms because the initial room had no air and the TV did not work. It smelled very damp. In the second room, the TV never connected to the wi-fi and the elevator was incredibly slow. When I went to complain, there was no one available at the desk.

Partner

10/10

Exceptional

28 Sep 2025

Monique

The manager on duty and Allison was accommodating and polite.. Amazing job they did handling the small situation i had.

Business

8/10

Excellent

27 Sep 2025

Anthony

Just a few things. One why the elevator was not labeled lobby on it. The second floor is the lobby but you have a first floor. And the shower is a pull out nob but i had to call the front desk to fine that out. They need some kind of instructions in the bathroom. The front desk person Preston was great friendly helpful.

Leisure Self

10/10

Exceptional

23 Sep 2025

Jazmin

Clean room and comfortable bed

Leisure Self

2/10

Poor

22 Sep 2025

Janna

Do not stay here!!

We have stayed in many “business” hotels but this was the worst. We stayed at a Microtel thr night before and it was the Ritz compared to this run down mess of a hotel. Check in took 20 minutes and we were the only ones in the line. Hallway was gross and just an appetizer for the room. Walls were stained carpet was even grosser. Shoes on the whole time. Bed was clean so that was good but slept in my clothes. There are better options than this. Guaranteed.

Partner

8/10

Excellent

21 Sep 2025

Rovetta

Check in was efficient and service was good. Room and surrounding area was clean. There was a mini fridge but it didn’t get cold overall, it was a pleasant stay

Leisure Family

6/10

Pleasant

21 Sep 2025

Willie

The television need to be larger and quicker channels, the breakfast was good.

Leisure Family

6/10

Pleasant

21 Sep 2025

Margie

The guy who checked us in was absolutely awesome