Name: Residence Inn By Marriott Upper Marlboro Joint Bas
Address: 1700 Ritchie Station Court, Capitol Heights, 20743, US

10/10

Exceptional

10 Jul 2026

Melonie

The entire process was seamless! Check in, smooth, access to room, smooth. Adjustment to room temperature, smooth. The property was clean, amenities available, water was hot etc. You are also able to self park near multiple entrances to the property. This level of privacy and convenience is much appreciated! The room was clean, smelled amazing upon entry and housekeeping was very respectful. Due to my stay being last minute and over the 4th of July holiday, I expected a lot more noise. There was ZERO! I was absolutely surprised and my sleep was uninterrupted (aside from my toddler). Shout out to the managers for keeping the customer experience top tier! I’ll definitely return!

Family_with_children

10/10

Exceptional

08 Jul 2026

Tashauna

The property was clean. Our room was clean and spacious. I love that we can cook our own meals during our stay. There are also many restaurants close by to choose from if cooking is not for you.

They have an outdoor seating area with a BBQ grill. The breakfast was good and there was a nice variety to choose from. My family and I will visit again when in Maryland. We enjoyed our short stay.

Family_with_children

10/10

Exceptional

16 Jun 2026

Max

Super awesome and friendly staff, lots of convenient stores and restaurants nearby

Pool was great
Free breakfast was great
Room itself was also great

Thanks!

Friends

10/10

Exceptional

03 Jun 2026

Dia N.

Very spacious

10/10

Exceptional

03 Jun 2026

Leni

The reception area staff were friendly, the surrounding was safe and a lot of good restaurants

Family_with_children

10/10

Exceptional

30 May 2026

tasha

I stayed in the cleanest hotel room ever. No complaints at all. Front desk staff check in lady was weird but that was probably just her because everyone else was very nice. I enjoyed every minute of my hotel stay!

Self

8/10

Excellent

28 May 2026

Javon

My overall stay was nice and comfortable

Self

10/10

Exceptional

18 May 2026

Precious

Loved it. Extra cool points to them because in that area, them other hotels not on that level. This was the nicest stay I had in Maryland.

Partner

10/10

Exceptional

17 May 2026

Marquetta

Breakfast was delicious

Friends

10/10

Exceptional

16 May 2026

Idowu

Excellent customer service

Family_with_children

8/10

Excellent

03 May 2026

Deandrus

Rooms were clean and check on was quick

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Jeffrey

The breakfast was available and plentiful each morning. John made our stay the most enjoyable. My family and I was at the hotel for my retirement from federal service and birthday celebration.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Sharan

the room was clean and the location was excellent

Partner

6/10

Pleasant

23 Apr 2026

Violet

It was a decent stay , but the staff wasn’t to helpful .

10/10

Exceptional

23 Apr 2026

Sara

A+ Service, friendly staff, easy check-in, easy checkout, great experience

Family_with_children

10/10

Exceptional

21 Apr 2026

Cheshell

The breakfast was ok nothing spectacular! The room was very accommodating for my handicap I didn’t need to struggle to get in the bed (beds are lower to floor) or the shower (walk or role right in) which was great. I didn’t get in the pool but the other people I saw was having a great time

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Raynal

They switched our room from a king to a queen only because we booked 3rd party which didn’t have a refrigerator. They gave us that room because we one would be there for 1 night. They didn’t ask us if we were ok with they new arrangements.

Family

2/10

Poor

19 Apr 2026

Cyrus

I didnt have a fridge i had to wait 2 hours for my room and the rooms carpet was wet and room smellled so i was switched to anothwr room and it was missing a fridge

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Michelle

Great hotel will be staying again…great if you have kids indoor pool basketball court grill and there are a lot of stores right across the street

Family_with_children

2/10

Poor

12 Apr 2026

Pernell

We found a roach in the bathroom when we checked in the staff moved us to a new room

10/10

Exceptional

06 Apr 2026

Grace

The entire hotel was really clean and very neat. The staff were helpful and professional.
We really enjoyed our stay.

Partner

10/10

Exceptional

04 Apr 2026

Eliana

All was good and we like the breakfast options

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Oluwagbemiga

One night stay, visiting for an event — so not much time spent ta the hotel or interacting with staff. Bed was comfortable, room and breakfast area was clean. Location was near the event. Condition was as expected of a 3* tier of a national hotel chain, no more and no less.

Partner

10/10

Exceptional

27 Mar 2026

james

The hotel staff are awesome. We had no issues… great place to stay

Friends_and_family Family

4/10

Poor

24 Mar 2026

Robyn

The answer here goes back to the management staff and the owner. The owner believes, that a room should not be cleaned every day, not one is made, garbage is not removed from the room, wet towels are left on the floor, your room is not refreshed unless you stay there for five days. You should not dare to ask the cleaning staff for assistance as they will jump down your throat. The front desk has a major attitude. The exhaust fan in the bathroom was broken and was continuously running for 24 hours, their answer is well that’s like happening in every room. That is unacceptable. The owner does not take responsibility for broken items. As for coffee in the room, you probably will end up with botulism. They don’t use a normal coffee system, which is clean thoroughly, with each and every visitor. Mine, was full of scaled, water and dirty. When I asked the front desk, for a clean cup of hot water. I was refuse. I arrived early as I drove up and I asked if I would be able to get into my room one hour earlier as I was exhausted and I am disabled. I was told no. There were no rooms clean. That was another lie. The room was cleaned and a very nice gentleman at the front desk very tall and African-American asked me why I was sitting there an amazingly he got me into the room.

Self

4/10

Poor

22 Mar 2026

Pamela

The air conditioning was ok kitchen had want I needed when I went to pull the cover back the sheets was dirty with a stain on it the carpet had blood on it so they going to give me some points for the inconvenience over all my stay was ok

Partner

10/10

Exceptional

15 Mar 2026

Stacey

Amazing

Business

10/10

Exceptional

10 Mar 2026

LaRubia

Everything was great. No complaints. Definitely will stay at this brand again.

10/10

Exceptional

04 Mar 2026

Tara

Everything was excellent & we enjoyed our stay & felt very safe as my grandson had to have surgery that week & all was very tidy & clean.

10/10

Exceptional

27 Feb 2026

Tempest

Great hotel

10/10

Exceptional

24 Feb 2026

Adriane

This hotel is fun clean and very beautiful with a wonderful staff. The price is in our budget for family visit Maryland
The breakfast is my family’s favorite at this hotel and it’s so fresh with a very large variety of food to choose from.
Thanks.
Came from Dallas, NC

Family_with_children

4/10

Poor

23 Feb 2026

Robbie

Room had a smell to it!!! Dirty Feet smell!

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Tamika

homey feel

10/10

Exceptional

18 Feb 2026

Keyonna

Love having a kitchenette in our room and the option for breakfast. Friendly staff.

Leisure Partner

10/10

Exceptional

14 Feb 2026

David

The hotel was clean and the staff was friendly and welcoming.

Business_and_leisure Family

8/10

Excellent

07 Feb 2026

Kenneth

Courteous staff

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Tiffani

Yes Awesome

10/10

Exceptional

05 Jan 2026

Jovanna

Clean room and great service

Leisure Self

10/10

Exceptional

04 Jan 2026

Courtney

Everything was wonderful!!

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Octavia

The room was so awesome I decided to extend my stay! Very clean very cozy feels like home. The staff is amazing the free! Breakfast is amazing! I just love it here. 10/10 I will recommend

Leisure Family

10/10

Exceptional

30 Dec 2025

Satish

Clean room
Good staff
Good breakfast

Friends_and_family Family

2/10

Poor

30 Dec 2025

Sharon

$150 pet fee which is not refundable if there is no damages and you charge more if there are damages. I was also charged a $10 parking fee which I only found out because I looked at my receipt.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Renee

Awesomeness

6/10

Pleasant

28 Dec 2025

Pamela

The room was clean just the bathroom had hair on the wall when I went to take a shower they just said apologize

Self

10/10

Exceptional

26 Dec 2025

Ryan S

The customer service was superb! Breakfast was a great perk! Overall the best stay I’ve had at a hotel!

Leisure Family

10/10

Exceptional

14 Dec 2025

April

Everything perfect customer service skills, room comfortable

Leisure Friends

8/10

Excellent

08 Dec 2025

Essence

Good brealfast

10/10

Exceptional

01 Dec 2025

Lutisha

Very nice room. Friendly staff.

8/10

Excellent

16 Nov 2025

Sharon

The size of the suite was bigger than expected. Staff very courteous. One thing. Our check in was delayed. This was somewhat of an inconvenience.

Leisure Family

8/10

Excellent

14 Nov 2025

Judith

Staff was pleasant and friendly. Room was clean and quiet

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Tim

!

8/10

Excellent

03 Nov 2025

Angela

The front desk staff was friendly and informative. The room was clean and spacious.

Partner

10/10

Exceptional

01 Nov 2025

jorgina

Good

8/10

Excellent

25 Oct 2025

Shilo

Staff was very friendly and great. The room was very nice. Only complaint was the tv in the bedroom was not working. Hopefully they are able to fix it before the next guest.

10/10

Exceptional

24 Oct 2025

James

Great staff

Leisure Family

2/10

Poor

28 Sep 2025

Global Dingye

Staff

10/10

Exceptional

06 Sep 2025

Tara

Everything clean no complaints

Leisure Partner

2/10

Poor

31 Aug 2025

Josephine

This was the worst reservation experience ever! I arrive at the hotel at midnight only to be told “we sent you an email at 8:35pm to cancel the reservation because we had a high occupancy “!!! Who does that?? Why would you choose to cancel my reservation in favor of someone else??
Expedia— what is your agreement with this hotel that they can cancel reservations for such frivolous reasons?? I was stuck at midnight looking for a hotel and paying a higher premium!!!

Don’t trust the reservation you make with this hotel.

10/10

Exceptional

22 Aug 2025

Shantal

N/a

10/10

Exceptional

18 Aug 2025

Tomica

Beautiful

Amazing !!!! No complaints none at all

10/10

Exceptional

17 Aug 2025

Carolyn

I enjoyed my stay. Everything was convenient.

6/10

Pleasant

03 Aug 2025

Chris

I stayes here last year and have to say they have taken a step back in a year. I blame it on the other guests to be honest. 11:30 @ night banging doors, running and shouting in the hallways. Smell of weed. Maybe I just picked a bad weekend.

Business Family

10/10

Exceptional

02 Aug 2025

Kimberly

The hotel was beautiful and it smelt so good!!! Thanks to Mr. Omar for being so kind and checking us into the hotel and Mr. Caleb for coming into the room to fix one of the lights that was not working. All the works were very pleasant and kind.

Leisure Family

8/10

Excellent

25 Jul 2025

Marguerite

I don’t like that we have to pay to park now. There’s plenty of parking spaces each day.

Business

10/10

Exceptional

25 Jul 2025

Charisse

Excellent service, clean room and free breakfast!

Leisure Family

10/10

Exceptional

15 Jul 2025

Marquise

Front desk manager and staff was extremely accomodating and professional

Business_and_leisure Family

10/10

Exceptional

12 Jul 2025

Kalvin

I would definitely stay here again if possible.

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

Verified traveler

My overall experience

The room wasn’t completely cleaned when checked in. Had to clean old makeup off the counter and something on the wall behind the couch. Toilet clogged on night two and no one would assist other than giving us a plunger. No room change either. Had to go down to the 1st floor restroom. The general manager was very accommodating the following day with a great discount. She saved the day and made it where I would consider giving them a try again if I’m ever in the area.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2025

Chase

Very friendly staff and clean place. Great amenities. Breakfast was amazing!

10/10

Exceptional

01 Jul 2025

Latasha

Thrj

Leisure Family

10/10

Exceptional

29 Jun 2025

Justice

I absolutely lovedddd this hotel. I loved the room, breakfast, pool, & cleanliness. The front desk staff were SO helpful and polite and made check in sooo easy for me and my family. The hotel is in a very convenient location with all sorts of food options surrounding it. I will definitely stay at this hotel again!!

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

PATRICK

Serenity, cleanliness and room size!

Leisure Self

2/10

Poor

02 Jun 2025

Angela

I was put in a room underneath a known special needs person and awakened at 5am to horrible noises. We thought someone was being assaulted.

We called front desk. Hotel did nothing to help situation.

10/10

Exceptional

01 Jun 2025

Reginald

The property, the area, everything was quiet. Staff was good. I really enjoyed my stay.

Business_and_leisure Family

10/10

Exceptional

31 May 2025

Wendy

Great stay!

10/10

Exceptional

27 May 2025

Sandy

Great stay

10/10

Exceptional

13 May 2025

Stephen

Staff was very friendly and the facilities were very clean and in great condition. Room was spacious.

Leisure

10/10

Exceptional

11 May 2025

Shantavia

Great place to stay peaceful

Family_with_children

10/10

Exceptional

27 Apr 2025

John

I like the friendly staff. The rooms are gorgeous feels like your at home instead of a hotel

Leisure Partner

8/10

Excellent

27 Apr 2025

Diane

Just for one night

My stay overall was just OK. I wasn’t really comfortable with the bed and the pillows were lousy. I thought it was ridiculous that we had to pay $10 for parking on the outside parking lot where security really was not there mining car attendance 24 hours.

Partner

8/10

Excellent

27 Apr 2025

Jackie

The room was a good size, the kitchen cabinets were falling apart. The staff was excellent

Leisure

2/10

Poor

25 Apr 2025

Amyah

My family and I came to this hotel and immediately was hit with a charge for parking $25. And the listing it said there was parking, but it didn’t mention that I had to pay for it. There was no microwave in the room. We had food that we wanted to heat up there was only on the first floor. How does marriot have their name on this hotel. Very unprofessional staff not to mention at 9:30 in the morning a cleaning lady tried entering the room which scared me and my husband who were sleeping trying to enter first and then knocked after the third time trying to get in. Luckily my husband went to the door. He didn’t open it but asked why are they trying to enter at 9:30 in the morning when checkout is at 11 which I found very unsafe and creepy. Luckily, I had the stopper on so she couldn’t get in. I will never be back at this hotel again and I don’t recommend it for anyone to come. It’s overpriced, unprofessional, and unsafe to me

Leisure Family

10/10

Exceptional

22 Apr 2025

Leni

everything was excellent except staff are not friendly

2/10

Poor

20 Apr 2025

Dana

Door was broken, had to fight with it to close it (deadbolt problem).
Air conditioner sounded like a freight train, so bad it shook the walls. Other guests were complaining it was the same for their rooms. Pool was dirty with no pool towels, then was closed on a Saturday almost all day and still closed Sunday because someone complained it was dirty, but they had nobody onsite that could clean it all weekend. Had no waffles 2/4 days and the rest of breakfast was poorly stocked other than the yogurt and oatmeal toppings which had a nice variety. Basketball court right outside rooms was super loud (bouncing ball) and hotel allowed people to play and whoop and hollar until past midnight despite multiple complaints that their quiet hours were not being enforced, multiple nights. Large groups of peole were allowed to gather and party, until past midnight, even on Easter Eve. Answer was that they informed security, but it went on for hours. Didn't have enough room towels for my family at the desk, either. Tv locked up constantly, unwatchable.Rooms were a nice size but this hotel is a disaster.

Leisure Family

10/10

Exceptional

20 Apr 2025

Brittney

Nice staff easy check in property clean breakfast could've been better not too many options just eggs oatmeal & waffles

Leisure Family

6/10

Pleasant

15 Apr 2025

Lee

Overall the hotel was lovely but the swimming pool was filthy with a white layer of something constantly on top of the pool along with an abundance of black curly hairs…really quite unpleasant.

Was told upon checking that there would be a one off parking charge of $10 but have since found out that this is charged per day which was not explained to me at any point.

Staff were lovely, room was large and clean, with the location being great for lots of restaurants. Only a 10 min drive to Six Flags as well.

Leisure Family

2/10

Poor

13 Apr 2025

Brenda

If the are going to charge my card for an additional $200 that I can not get back for 5-7 bussiness days for incidentals then things that are broken should be charged and fixed to the people that broke them. Like a chair that the leather was ripped or the falling toilet paper holder or the missing door hanger. Another fun fact, they charge $10 for GARAGE PARKING an you park in their uncovered parking lot. Another small issue, if you are going to have a self serve waffle station, please have at least 2 waffle makers. Our family waited in line for over 30 minutes and the had to get out of line because we had to leave. Will not be waisting my money here again.

Leisure Family

10/10

Exceptional

10 Apr 2025

Kenzie

10/10 would stay here again!

10/10

Exceptional

29 Mar 2025

OTHAMIAN

Our stay at the Residence Inn in Upper Marlboro was perfect for our family of five. We booked a two-room suite, which provided plenty of space and comfort. The kitchenette was well-equipped with an almost full-sized refrigerator, dishwasher, microwave, and stove, though we didn’t use it much since the hotel offered a delicious breakfast each morning. The breakfast included a hot entrée, oatmeal, and a make-your-own waffle station, which was a great start to our days.

The sleeping arrangements worked out perfectly, with enough beds for everyone and a fold-out couch for our youngest son. The hotel was very clean, and the employees were exceptionally friendly. My kids loved the indoor swimming pool, and we felt safe in the area, which is new and well-developed. The location was also convenient, with an Aldi, Chick-fil-A, and other shops within walking distance.

One of the best parts was the easy access to Washington, D.C. The hotel is just 12 minutes from the Metro station, where we parked for a reasonable $4.50 per day. Taking the subway into the city and back was affordable at less than $13 per person.

Overall, this hotel was an excellent choice for our family, and I would highly recommend it to others. We’ll definitely be looking for similar Residence Inn Suites for our next vacation!

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Sharlisa

The staff were very nice and helpful. I love staying here!

Leisure Friends

10/10

Exceptional

17 Mar 2025

Steven and Sandra

Family trip to Wisconsin DC

Excellent price and very friendly employees

Friends_and_family Family

4/10

Poor

28 Feb 2025

Wayne

Key cards was not working properly staff had to open our room door every time we left was a big headache

10/10

Exceptional

26 Feb 2025

Nancy

It was a great trip. We loved the hotel and the nice big rooms. There were 4 of us women and the extra room was great. We loved haveing a kitchen and a sofa.

Friends_and_family Friends

4/10

Poor

19 Jan 2025

Diem

Wouldn’t Stay again

Snow had been on ground 3 days but parking lot wasn’t clear making unloading cars treacherous. King sized bed were very soft and platform style. Staff at desk intermittent.
Convenient location, surrounded by stores and eateries but wouldn’t recommend

Friends_and_family Family

6/10

Pleasant

07 Jan 2025

Verified traveler

Pretty great for the area but technical issues

Key cards didn’t work for any electronic locks from check in till later that night. Would have liked to have been able to enter my room and other facilities without needing an escort to unlock the door. Aside from that really great spot. The surrounding area kinda sucks but I was here working anyways

Business

10/10

Exceptional

01 Jan 2025

Christine

Amazing staff the staff was so polite friendly and courteous from housekeeping to front desk

Friends_and_family Family

6/10

Pleasant

17 Dec 2024

Yolanta

Inaccurate picture of suite. One picture online, different picture of room upon check-in. I booked a full kitchen, oven included, online but was checked into room without an oven. Very unhappy. Staff was “sorry” and we were dismissed. Also, we paid full price each day for a clean room but they are still hiding behind CoVID area of not making beds, light housekeeping and supplying clean towels. (This area of service is countrywide and hotels are profiting hand over fist and needs to be addressed. )

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Deborah

We stayed here for the Cowboy and Commanders game, and it was great. The staff was so nice, the rooms were great clean and it is within walking distance of several food options. I do not recommend the Buffalo Wild Wings that is right beside the hotel it was awful but everything else was great.

Leisure Family

10/10

Exceptional

13 Dec 2024

Keke

My daughter had a cheer competition enjoyed our stay only problem was the lights in the front area didn’t work but there was other lighten to make up for that

8/10

Excellent

13 Dec 2024

Monique

The only downfall is the door wouldn’t always close. You have to use the key or hold the door handle from the inside first.

Business_and_leisure