Name: Extended Stay America Washington D C Landover
Address: 9401 Largo Dr W, Lake Arbor (md), 20774, US

4/10

Poor

18 Jul 2026

Teresa

Clearly is an old hotel with outdated everything. The room itself was clean though.

Partner

4/10

Poor

13 Jul 2026

Shamanique

They didn’t have any was rags and towels clean

4/10

Poor

12 Jul 2026

larry

this particular property had roaches and other bugs in the room. crawling on the stove and behind the mirror.

Self

2/10

Poor

30 Jun 2026

Mustafa

The. Staff would not give m my room even tho it was prepared because my first name didn’t match. She wouldn’t help was rude and told m not had roaches. I lost my money because I didn’t get the insurance.

Partner

10/10

Exceptional

30 Jun 2026

sasidhar

Excellent breakfast

2/10

Poor

01 Jun 2026

mruttunjaya

Worst stay of my life. Rooms smell very bad . Front desk helped to change it to another room. But the story is same in another room . Worst place . Don't feel safeel to stay

4/10

Poor

17 May 2026

Kimberly

The front part was ok, but the price we paid wasn’t worth it. The beds wasn’t comfortable, we pull the sheets back in both beds it was hair in the bed…the furniture needs to be updated… the bathroom the shower curtain was dirty and we seen a roach in the bathroom.

Family_with_children

4/10

Poor

05 May 2026

Khaled

Disappointed

10/10

Exceptional

12 Apr 2026

Frank

Nice room for the price;

Appliances all worked;

Thought there might have been utensils, plates, etc but they were able to provide cups & plastic utensils

Family_with_children

2/10

Poor

29 Mar 2026

Jerry

The room was dirty in multiple ways. There were ashes in the drawers, crumbs on top of drawers, stains on chairs, and liquid spilled on the floor. The air conditioning unit had a burning smell once the heat was tiened on. The lock on the bathroom would not lock. There also apleared to be dead and dired up bedbugs in the cabinet under the tv. The room was supoosed to have two full beds and when we arrived there was only one bed. Overall an unpleasant experience.

8/10

Excellent

15 Feb 2026

Jerome

Nice front desk staff

8/10

Excellent

15 Feb 2026

Deborah

Front desk attendants

2/10

Poor

14 Jan 2026

Reggie

The worst place ever, just filthy nasty and disgusting.

4/10

Poor

22 Dec 2025

Justin

Staff was fine. Very accommodating and friendly. My room had roaches. Door latch was broken. Room smelled, overall cleanliness was just lacking. Just grimy. Grounds are covered in trash. Homeless walking around. Not at all what was expected.

Self

10/10

Exceptional

19 Dec 2025

Lester

Staff was very pleasant

Self

2/10

Poor

02 Nov 2025

Donna

There were bugs in the room the floors were filthy the handle to turn the kitchen sink fell off..the place is a DUMP

2/10

Poor

24 Oct 2025

Wanda A.

Breakfast/ bag to go. A/c good/ roaches & bugs in room

Leisure Self

10/10

Exceptional

20 Oct 2025

Kelvin

Everything was nice from checkin til checkout.

Business

2/10

Poor

19 Oct 2025

raul

This was the worst place i have stayed in my life. It was extended stay so the previous guest was smoking crack or meth in there. Burns all over the room and the stench was horrible

10/10

Exceptional

16 Oct 2025

Wendy

The staff is so nice and really puts an effort into helping us with our needs.

Business Family

10/10

Exceptional

16 Oct 2025

Wendy

The staff is so accomodating. We were not sure we would be back by check out time as we were also checking out of the nearby hospital. Staff told us not to worry, just to take care of ourselves first. Such a relief, and we did make it back in time. This is the third time we have chosen this place because of the staff, the cleanliness and being close to our medical needs.

Family

10/10

Exceptional

29 Sep 2025

Frederick

Comfy bed

Partner

10/10

Exceptional

18 Sep 2025

Relford

This property needs a serious makeover. The furniture is very old, with some moisture issues. I had to remove 2 dead roaches near the entry area. The carpet has not been cleaned in a long while and really needs to be replaced. My refrigerator is quite old with signs of mildew. As a former Federal Government Building Inspector, I would close this place down and do a remodel ASAP. It also still smells of cigarette smoke. I was going to stay for 2 nights, but I've decided not to. Sorry for the lengthy report.

R. K. Lanier - Room 313

Leisure

2/10

Poor

18 Sep 2025

Syreeta

They have literal cockroaches everywhere. This place is disgusting and needs to be shutdown

6/10

Pleasant

08 Aug 2025

Theodore

I got there more than an hour after checking time and my room wasn't ready. The front lobby look like a prison with all the barriers and plexiglass. They also charge $100 security fee which most hotels don't. The room is okay but a little dirty, and not in the best of shape but pretty good.

Leisure Self

10/10

Exceptional

08 Aug 2025

Toeke'Shea

F is

2/10

Poor

04 Aug 2025

Sharita

Horrible very rude staff in the ghetto

10/10

Exceptional

22 Jul 2025

Eugene

Great Customer service

Leisure

2/10

Poor

19 Jul 2025

Justin

Checked into the hotel and immediately upon walking into the room there was a strong stench of urine in the room. There were multiple stains on the sheets. Immediately left the hotel and would not recommend.

2/10

Poor

16 Jul 2025

Cheryl

This establishment was in such a run down condition that requested to see the room before check in. The rooms are out dated, dirty carpets, beds just about in the floor. I would sleep in my vehicle before staying at this hotel. It was worse than a motel. You’re wasting your money if you book here.

Business

2/10

Poor

14 Jul 2025

Kristen

I stayed there from the 6th to the 8th, but I wanted to make sure I took the time to let anyone know what a dismal experience we had. My father worked at extended stay when I was a teenager. That's how I was introduced. Funny, that's how we met Beyoncé the first time. I have stayed at extended stay across the country since then. Always been an amazing experience. I was in town to see Beyoncé which is the ONLY reason I suffered through this horrible experience and didn't change hotels. The smell was musty and moldy and stale like old fast food. It was dirty and the ONLY thing in the room was an ice tray. The \"breakfast\" bar was subpar and the staff was unbelievably rude. There was a Caribbean lady there that was pretty nice and helpful. She was the only one though. Like I'm sorry you didn't get tickets, but that's not my fault. I made two separate reservations so I had to check in twice. And I was refunded then charged a security deposit again. What sense does that make? I will never stay here again. 0 out of 10 stars would not recommend. The grounds and lobby are clean and well kept though

Leisure Family

4/10

Poor

10 Jul 2025

Bryanna

The room was old and did not look like the pictures. As soon as I walked into the room there was roaches on the ac and a bug on the bed!!!

6/10

Pleasant

08 Jul 2025

Samuel

Danielle at check in was amazing. She was able to get me in. The room, decent; but a lot of scrapes on the floor, the room I had to shoulder tackle in order to get in. Shower had chips and dents in it.

Leisure Self

2/10

Poor

06 Jul 2025

Cynthia

The first red flag was when I was waiting to check in and I seen a drug user in the lobby. The pictures on the site is NOTHING like the actual room. Do NOT book this hotel. Look somewhere else! I only booked this room bc I wanted to stay somewhere close to the stadium for the Cowboy Carter Concert and I didn’t want to drive back home to Philadelphia after the show. But once we got back to the room after the show the room was very humid and sticky. It had a weird smell. That’s when we started seeing the roaches running around. I didn’t even know roaches existed in 2025. So I packed up my things and my child and hit the road back to Philly at 1am.

6/10

Pleasant

24 Jun 2025

AMANDA

Room and hallway smelled bad.

Leisure Family

2/10

Poor

20 Jun 2025

Sidney

The room had roaches

Self

10/10

Exceptional

10 Jun 2025

Calvert

Great location and staff.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Cedrick

Enjoyed my stay it was cool

Leisure Family_with_children

2/10

Poor

30 May 2025

Melissa

We only stayed 1 night and that was more than enough. I thought I booked the room in the picture but that was not the case. The room showed no carpet but there was definitely dirty stained carpet. There was a ball of hair in the shower. What looked to be boogers on the wall and dry dog food on the floor. The only good thing about this place was the distance from the stadium. It was overpriced for the room.

Leisure Partner

6/10

Pleasant

28 May 2025

lisa

it was quiet

Leisure Family

8/10

Excellent

26 May 2025

Dawn

Furniture needs updated. All scratched up. Tv didn't work.

Partner

4/10

Poor

18 May 2025

Robert and Phyllis

I can say the room was clean

Business Partner

2/10

Poor

15 May 2025

Mark

Worst experience ever

I booked my reservation weeks in advance to attend a concert at Northwestern stadium.
I drove 160 miles and battled through traffic jams.
When I arrived at the hotel I was told that I no longer had a room. The staff was rude and dismissive.
Do your self a favor and pass this place in your search for a room.

Friends_and_family Friends

2/10

Poor

13 May 2025

John

Myself and others were denied a room. They even told us that had some rooms but the beds were different than we booked. Do not book here ever !!!

Leisure Self

2/10

Poor

13 May 2025

maria

The bed was broken and it was impossible to sleep on. Completely caved in center. I took photos. The dresser was broken, the Refrigerator was filthy. Room smelled of Marijuana, Hallways smelled like garbage or death. Walls had water damage and ceiling was a mess. Mayb e the worst hotel I have ever stayed at and I have stayed in some bad ones. No bedbugs or roaches surprisingly

Leisure Partner

4/10

Poor

13 May 2025

Charles

The room smelled bad! The furniture was very old and worn. The light in the kitchen was falling down from the ceilling. The shower did not work. This room should not be rented out is was in very bad condition. There was zero towells, I had to go find someone and ask for towels!

Leisure Friends

6/10

Pleasant

13 May 2025

Jeffrey

Basic low frills room. Good location to Northwest stadium.

Leisure Family

2/10

Poor

12 May 2025

David

Turn back now

Toilet had poo in it that looked like it was there a while. Floor was dirty as well as counter. Bed tops were disgusting

Partner

6/10

Pleasant

05 May 2025

Melissa

Equivalent to motel 6

Leisure Family

2/10

Poor

04 May 2025

Darrin

This property should not be listed on Expedia. It is a short stay motel at best and smelled terrible

Leisure Self

2/10

Poor

03 May 2025

Sunkanmi

Terrible Spot

Soap bars from previous stay was in the shower. I killed a roach while I was in there and the smell is bad !

Business Self

10/10

Exceptional

13 Apr 2025

tommy

Price

Leisure Self

4/10

Poor

06 Apr 2025

Joaquina D

Dirty

2/10

Poor

06 Apr 2025

Joaquina D

Dirty and smelly

Leisure Partner

4/10

Poor

06 Apr 2025

Kayla

Terrible

Leisure Family_with_children

2/10

Poor

24 Mar 2025

Kavon

Room had dead and alive roaches in corners of the room, bathroom and in cabinet area.

Self

6/10

Pleasant

22 Mar 2025

Donald

The staff allowed people to sat in the lobby conversing loudly. Not what I was expected while checking in. The exterior of the refrigerator was damaged, and very noisy

Leisure

8/10

Excellent

21 Mar 2025

Keith

Place is very nice, would definately stay there again, rooms was cery clean, staffs was very helpfull enjoyed my stay...

Leisure Self

6/10

Pleasant

12 Mar 2025

Anthony

Who are the people in the hotel? They looked as if this place is a shelter

Business Self

4/10

Poor

12 Mar 2025

Davita

Uncomfortable stay

Too many roaches and my room door I had to keep slamming it for it to lock u have to sleep with the lever on the door just incase it don’t lock

Friends_and_family Family

10/10

Exceptional

11 Mar 2025

Roman

The property was close to many food places like Outback, TGIF, Longhorn, and Applebee's. The staff was very nice especially Jenifer and the manager. Not the best looking in terms of furniture, but the service and the location were great.

Business Self

2/10

Poor

02 Mar 2025

Leonardo

Drove2 1/2hrs in traffic to 9401 landover rd hotel went to take shower cold then while i was trying winding down out the side i seen sum crawling so i killed it was red blood so i went to ither bed checked ok but bottoms was pulled down idky.Then after that went to bathroom seen lil roaches running turning on light was to tired go down but will be calling mon

Self

10/10

Exceptional

24 Feb 2025

Calvert

Great staff

Family

2/10

Poor

23 Feb 2025

Sharmaine

Outdated & Filthy Don’t Waste Your Money

One elevator that was not working. The front desk informed me that the malfunction of the elevator was NORMAL! The room was filthy with smoke burns in the kitchen and bathroom floor. Light switches filthy with ground in dirt. Definitely no Covid sanitation once or ever. Extremely poor lighting (OLD) with dark depressing interior. The refrigerator door was broken and kitchen was banged up badly. Don’t waste your money!

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

Verified traveler

I would like a full refund it was roaches in the hotel i didn’t even stay that night it smelled really bad. Ang wasn’t clean at all. It needs to b shut down

Partner

10/10

Exceptional

15 Feb 2025

Yoshime

.

2/10

Poor

10 Feb 2025

patrick

TRIED TO CANCEL BECAUDE I WANTED SMOKING

Friends_and_family Friends

6/10

Pleasant

20 Jan 2025

Isis

Customer servicefor some employees are great. Rooms needs TLC. Noises are bad. Cleaning needs to be improve. Roaches, smoking smell in the bathrooms.

Friends_and_family Family

4/10

Poor

18 Jan 2025

Terry

Needed maintnance. Light fixture broken, smoke alarm hanging from cieling, kitchen counter formica peeling, kitchen cupboards water damaged, reclining chair broken

Business Self

10/10

Exceptional

16 Jan 2025

Pharaoh-Maurice

Great Hospitality & Very Respectful

Great staff, room clean.

Self

8/10

Excellent

05 Jan 2025

Clifton

The staff was very accommodating as the heat in our assigned room was not working. They moved immediately to another room and did it so swiftly that we experienced no disruption in our stay.

Partner

2/10

Poor

23 Dec 2024

marilyn

This was the worse hotel stay .
Check in started at 3pm I arrived at 4:30pm the room I was assigned was dirty. They reassigned me to a different room the bathroom had a heavy smoke odor. I have allergies and asthma that it why I requested a non smoking room. The shower would not turn off
And there were baby roachs crawling in the bathroom and the kitchen area .
One of the staff did not show anything empathy.

Leisure Partner

2/10

Poor

22 Dec 2024

Vicki

One of the worst ever!

Room was like a sauna because the hot water in the shower would not cut off. We let the front desk know and they said there was nothing they could do about it, and supposedly were sold out of rooms. Condensation continuously dripping from the ceiling. The room temperature felt like 90 degrees so we kept the bathroom door shut as much as we could and opened the window to cool the room down. We used towels to soak the water on the floor. The paint was bubbling and peeling off of the door frames. It was late when we checked in so we made the best of it. Glad to leave.

Partner

2/10

Poor

21 Dec 2024

Suzanne

The Pictures I Have Of How Dirty The Rooms Are Is Beyond Ridiculous, Plus You Pay & Still Have To Put Down A Holding Fee For Them Dirty Nasty Rooms I Will NEVER Stay Here Again.

Leisure Friends

8/10

Excellent

12 Dec 2024

Paulette

I checked in after 9 p.m.
When I arrived in my room and tried to call the front desk to ask a question athe phone did not work properly, so I had to walk all the way from the end of the hall where my room was to the front desk just to ask a question
The TV remote didn't have an on button, so I had to take another trip to the front desk to replace it.
Dishes were not in the room, so I had to take a third trip to the front desk to pick up a bowl, plate and fork.
It was not until that last walk that the person at the front desk said that if there was anything else that I need, she would bring it to me since she was younger. Why did I have to make that many trips? All that I needed should have already been in the room or mentioned to me at check-in.

Leisure Self

4/10

Poor

30 Nov 2024

Cherli

The refrigerator rubber was torn, really big roaches AND baby roaches, non smoking room smelled HORRIBLY like cigarettes and other smokable substances and the tenants were loitering in the lobby area. I would not recommend this even for one night.

10/10

Exceptional

19 Nov 2024

Calvert

None

Leisure

2/10

Poor

15 Nov 2024

Colleen

Place was dirty, there were burn marks in the floor, stains on the linens, we were told housekeeping only came in every 2 weeks and when I asked for a vacuum or even just a broom to clean my room myself I was told they didn’t have any. We left after 4 days of the 11 we initially booked.

2/10

Poor

11 Nov 2024

Frank

This place was dirty. Chipped paint in the shower, mold all over the ceiling in the bathroom
Someone was able to get access into my room without my consent. Homeless vehicle camp out in the back parking area.

Business Self

2/10

Poor

06 Nov 2024

james

Good day I have a very unpleasant experience I came back into town for the night and when I arrived after booking online I went to the Hotel. The 1st room smelled just like a dog and the floor was sticky. I go back downstairs let the attendant know of the situation with the room and she changed it to another room. By this time I am now tired and ready to go to sleep upon entering the room it smelled but not as bad I used air freshener took care of that then when I went to go lay down the blanket had blood on it the pillow had blood on it the fire alert system was hanging off I put it back the overall experience was not good I went back downstairs to let the attendant know about now this room and she told me to contact the manager in the morning I did and they told me to leave this with you all to handle. I would like to have a refund for this terrible experience please. Thank you in advance and I hope you all do something with that Hotel to Insure that no 1 else has an experience such as I. Have a good day

2/10

Poor

31 Oct 2024

Marcus

Bug infestation

Business Partner

6/10

Pleasant

27 Oct 2024

Carlos

When you said breakfast available, what do you mean by that? Breakfast isn’t grab and go , poor on that

Business Self

4/10

Poor

27 Sep 2024

Brandon

Staff were unwelcome, creating an unwelcoming echoed by the guests who loitered outside the entrance of the facility.

Leisure Partner

10/10

Exceptional

26 Sep 2024

Semi

Location

Business Self

2/10

Poor

25 Sep 2024

Delrico

It was terrible service

Business_and_leisure Self

2/10

Poor

23 Sep 2024

Joy

Much needs to be done with this particular property. It is being used in an unhealthy way... Extended stay people are doing things unbecoming to say the least. Someone needs to reassess and clean this establishment up.

Leisure Pet

10/10

Exceptional

07 Sep 2024

LaChae

It was ok

2/10

Poor

16 Aug 2024

chris

I didn't like not 1 thing about this property

Leisure Family

8/10

Excellent

14 Aug 2024

Catrina

We stayed for a week. It was fine overll. There was one staff member that never had the towels ready in the evenings when I returned. The carpet in the halls should be vacuumed daily. The other staff like Broony and another young lady in the morning always had linen ready. Over all, customer servce wa great.

Business_and_leisure Partner

2/10

Poor

12 Aug 2024

DAPHNE

The drawers kept opening and closing and they didn't have any rooms available and wouldn't refund my money.

Leisure Self

2/10

Poor

28 Jul 2024

Verified traveler

Guest Beware of Infestation of Cockroaches

When we arrived, the lady at the front desk was very nice, however when we got to our room we only had 10 minutes before we had to leave for a concert at the FedEx Field. We noticed a small bug, but I killed it and we left. When we got back to tje hotel later night we noticed that there were cockroaches all over the room. We had to immediately check out. The Night Audit guy was very nice and came to also visualize the (3) we had recently killed to show the Manager and take pictures of. Apparently, this is not their first \"incident\" in the particular room we were in. Never again! I will be lucky if we did not bring any home with us in our luggage, it was that bad! We will inspect and clean our luggage today before bringing them inside our home. Absolutely disgusting!

Partner

4/10

Poor

27 Jul 2024

Sherry

Room smelled of weed. Bathroom did not look as if it was cleaned. Dirty rag hanging on the shower rod. Floor was sticky and the TV didn't work.

Leisure Family

10/10

Exceptional

20 Jul 2024

Calvert

Staff

10/10

Exceptional

19 Jul 2024

Selenthia

Good front desk people

Business_and_leisure Family

2/10

Poor

05 Jul 2024

Maureen

The Hotel that is advertised on the Web site. Is not the one the hotel. That we arrived at. The front lobby was dirty and the one elevator was brocken . I was very disappointed. My family sad the room was ok. But they didn't have a choice. Afte driving in from NC .I could not find another hotel on the are fit them. I will be call customer service today.

Friends_and_family Family

2/10

Poor

18 Jun 2024

Verified traveler

Nightmare experience!

Horrible experience from the desk. Not welcome. Did not even greet. Elevator was not working. I had to carry my luggages all the way to the 3rd floor. It was a nightmare! The manager who I met on check-out was not friendly. I expected an apology for carrying my luggage all way from the 3rd floor, nothing!

Self

6/10

Pleasant

13 Jun 2024

Verified traveler

Takes fire to get deposit back

Self

4/10

Poor

05 Jun 2024

Tyrone

Alarm kept going off in the morning,hotel wall was dirty

Business_and_leisure Family

6/10

Pleasant

04 Jun 2024

Luis

Team was great. Hotel was dirty

Business Self

4/10

Poor

26 May 2024

Stephenia

Tolerable for the few hours that we needed a bed.

The floor was dirty, the furniture was worn and beat up, the cabinets in the kitchenette were rusted on the bottom, there was a layer of dust on the dresser, and the bed only had a thin spread and the sheet no blanket. The desk staff was rude to the people in front of us checking in. One of the men asked if there was a restroom he could use and she told him, “we don’t have a public restroom, you’ll have to wait until you get checked in to your room”. The hallways reeked of cigarette smoke. The one good thing was the AC worked well, but we had to cut it off because there was no blanket on the bed.

Partner