Holiday Inn Washington D.C.-Greenbelt Md

United States , Washington D.C. - DC
Greenbelt, 7200 Hanover Dr,Building 1
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100 reviews shown

2/10

Poor

17 Mar 2026

LaToya

It was not good at all. Didn’t get the room I reserved. Room I received was good. Wasn’t told when I booked that the hotel would be doing renovations. It was a very bad experience. I asked for items for my room, never received them

Self

2/10

Poor

15 Mar 2026

Bijal

Very dirty hotel, never imagine that holiday inn can be that bad. Very rundown Property.

2/10

Poor

14 Mar 2026

David

The place was terrible the bathroom was dirty and mold spot in the ceiling the staff was on professional the room was small back I had to tell the staff there spray the room

6/10

Pleasant

11 Mar 2026

sherise

The property was under construction but the furniture was very old and I think they should close the hotel until repairs are complete

Self

4/10

Poor

08 Mar 2026

Minal

Toilet flush was brokem and making noise

10/10

Exceptional

01 Mar 2026

Ronald

Very friendly staff

Partner

10/10

Exceptional

26 Feb 2026

Catandra

Staff was definitely cool. They were renovating so some dust. I needed a place to crash while i took the bar so for the 3 days i was there it was good. A little outdated but they're renovating so not a big deal. It served its purpose.

Self

6/10

Pleasant

04 Feb 2026

Eugene

The hotel is currently under renovation with one working elevator. The staff was helpful and the location was perfect.

Business Self

2/10

Poor

28 Jan 2026

Sudhagar

Very old room, with mold and torn furniture and peeled wall paint, musty room

Leisure Friends

4/10

Poor

22 Jan 2026

duann

Meh all round

10/10

Exceptional

18 Jan 2026

mohammad kamran

Nice room. Very courteous staff.

6/10

Pleasant

11 Jan 2026

SHAWN

Not sure if there was a breakfast, the hotel was under some construction only one elevator worked and smelled like Marijuana throughout the 3rd floor so i chose not to check for breakfast. Weird thing, at check in, they have you sign a document stating that they would charge $300 if there is evidence of smoking in your room but the whole place smelled like weed. I do not smoke but the rule doesn't seem to be stopping guests. The front desk team were nice and very helpful.

Leisure Family

4/10

Poor

11 Jan 2026

sharonda

Someone was able to use their hotel key to unlock my room. I was staying in room 416, and the guest from room 414 managed to open my door with their key. Afterward, they told me I should get it checked, which is very concerning—there’s no reason their key should have access to my room.
You know what room you’re assigned to, so why would you be trying other people’s doors in the first place? I immediately reported it to the front desk. They claimed they took the key back from her, but I just want everyone to be aware of what happened.

Leisure

2/10

Poor

10 Jan 2026

Patrick

Room was not clean, keys did not work, room was not as described, no amenities and only one elevator in use that was boarded up. Staff however was very nice!

Partner

8/10

Excellent

06 Jan 2026

Bibi

Was ok not new but older model room

Leisure Family

2/10

Poor

04 Jan 2026

George

The place is bad/old. The room, everything. It definitely wasn’t worth what was wanted. I left after 5 minutes being there. I need a refund.

Self

6/10

Pleasant

26 Dec 2025

Chandran

10/10

Exceptional

24 Dec 2025

PatrickBryan

All the above

2/10

Poor

15 Dec 2025

Kelly

Power was out. Key cards did not work. Elevators did not work. No one gave us any notice or heads up about the situation.

6/10

Pleasant

13 Dec 2025

Seetaramayya

Staff is courteous and prompt.

Business Family

2/10

Poor

12 Dec 2025

Asima

Old and dilapidated place. Very bad experience

10/10

Exceptional

02 Dec 2025

Sidi Mohamed

It was a good service

6/10

Pleasant

30 Nov 2025

convey

No soap n didn't get wash cloths n towels until next day

Friends_and_family Family

4/10

Poor

22 Nov 2025

Narayan

No breakfast, rooms are not clean

6/10

Pleasant

15 Nov 2025

Jason

The staff were friendly. There is miscommunication between Expedia and the hotel as the hotel didn’t want to honor my daily breakfast as ordered from the site. The hotel was getting maintenance which is what they blamed my rooms cockroaches on. I had to change rooms because that’s just gross. Location is a little hard to handle. There’s not any food options in close proximity, best have a car.

Business Self

2/10

Poor

03 Nov 2025

Simon

Got there and was told they overbooked and we had to go somewhere else. Very rude as well and not in a good area. U should be told ahead of time if they overbook before you drive 2 hours to the location.

2/10

Poor

24 Oct 2025

Julie

Had to cancel reservation due to bug issue.

6/10

Pleasant

23 Oct 2025

Rasshir Tameka

Didn’t eat

Partner

4/10

Poor

20 Oct 2025

Scott

Very limited menu

Leisure Family

10/10

Exceptional

13 Oct 2025

Aolani

The staff was wonderful

Leisure Partner

8/10

Excellent

13 Oct 2025

William

Didn't use

Leisure

4/10

Poor

05 Oct 2025

Heather

Bathroom floor was dirty. The bath tub had been painted and was pealing. They were doing work on the property and had plastic down on the floors. Carpet was dirty and old. Staff was nice.

Leisure Family

6/10

Pleasant

04 Oct 2025

Joseph

Under renovation. Cockroaches in room and poor decor in hotel and bathrooms.

10/10

Exceptional

26 Sep 2025

Megan

Great area

6/10

Pleasant

23 Sep 2025

ABIMSOLA

“The night staff at the customer service desk was excellent, warm, attentive, and very welcoming. Unfortunately, the day staff felt a bit stand-offish and not as friendly; even a simple smile would make a big difference in making guests feel comfortable and valued. The breakfast was also disappointing, as it seemed to be made from frozen packets, so we opted to eat elsewhere. With some improvement in staff hospitality during the day and a better breakfast offering, this place could really elevate the guest experience.”

Leisure Friends

6/10

Pleasant

21 Sep 2025

Darren

Needs exterior renovation

Leisure Family_with_children

2/10

Poor

30 Aug 2025

Carla

I understand they are doing renovations… but the conditions of the property are unacceptable. The first non smoking room we checked in to smelled like an ashtray. They quickly moved us - key cards wouldn’t work, door knob was practically falling off. Hotel was filthy! Bathroom was nasty, tub / shower was peeling, water dripping constantly. If we hadn’t driven 10 hours we would have left, but were too exhausted! Needless to say - will not stay here again.

Business_and_leisure Family

6/10

Pleasant

26 Aug 2025

Verified traveler

Renovating

They were renovating the hotel...there were strong smells of smoke. It was Ok. Hopefully it will be netter after renovation.

Self

10/10

Exceptional

22 Aug 2025

Barbara

I will never stay at that hotel ever again found roaches in the bathroom and in the near the beds they moved just to a second room and it smelled like pot then finally the third room on the morning of checkout we found more roaches in the bathroom, it was not a good experience, but the employees were awesome

Family

4/10

Poor

08 Aug 2025

Eleonora

No good!

Although they say they are remodeling the hotel, the room we were assigned was very old, the bathroom was in terrible condition. According to the hotels.com reservation it said that breakfast for two was included and we were told at the hotel that this did not apply.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Esayas

Safe location, friendly staff and convenient transportation!

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Karima

Lobby was nice and staff were decent. The building was sketch, and under a lot of renovations. Housekeeping staff hollering on the phone on the hallways. Bathroom was dirty upon arrival. Also, we were put in a joined room without our knowledge.

Business_and_leisure Friends

8/10

Excellent

16 Jul 2025

Ahmed

Good

10/10

Exceptional

14 Jul 2025

norai

Lots of noise because of construction.
Parking Area had significant amount of trash.
Reception was excellent.

Business_and_leisure Self

4/10

Poor

09 Jul 2025

Mekika

The hotel is completely run down. The initial room I was given the bathroom appeared dirty. There was soap suds and hair in the shower and bathroom floor. The staff was kind enough to switch our room but the new room bathroom had a peeling tub. And this time I found a strand of hair in the bed. Because I've been driving all day and had somewhere else to be shortyly i just accepted the room and wasnt able to return until after midnight. I won't be back but hopefully the renovations help when it is done because it was a nice quiet location.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Michele

The hotel was run down. Our room had a fast leak in the shower. I found dried contact lenses in the bathroom. M & M’s on the floor. Dusty. Peeling wallpaper. Black gouges in bath tub. And the rug was obviously very dirty.

Leisure Partner

2/10

Poor

06 Jul 2025

Jordan

The property was being renovated and all of the indoor amenities where unavailable it was really disappointing the carpets were taped down and half off the building was shut down. I asked for a broom around 4pm and they refused and made us switch rooms bc there was no housekeeping staff there for the rest of the day. The ice machine was also out of order. There is so much i can say about this property i was devastated.

Leisure Family

6/10

Pleasant

05 Jul 2025

Elizabeth

Convenient for my daughter who lived 10 minutes away to pick me up.

Leisure Partner

6/10

Pleasant

01 Jul 2025

melissa

Scared to park, lots of people hanging around in their cars, it felt unsafe.

Leisure Partner

10/10

Exceptional

29 Jun 2025

ALI

Very safe

2/10

Poor

16 Jun 2025

marcus

This was by far the nastiest hotel that I have ever stayed in. I paid for two rooms and they were both dirty, smelled, carpet was moist and bathroom was atrocious. Overall a horrible experience.

Leisure Family

2/10

Poor

15 Jun 2025

marcus

This property is in very poor condition. There are smells in the room area and the bathrooms were disgusting. I rented two rooms and they were both the same. They have plug-in air fresheners in the hallways as well and on top of that they are doing renovations. I wish this info were available before I paid in advance for these nasty rooms. I was told that because I booked thru Expedia there was nothing that they could do for me.

Leisure

6/10

Pleasant

22 May 2025

Sandy

The property is run down but currently undergoing rennovations so it will definitely look nicer when it is done. In the meantime, there was not fitnrss room available. Staff super friendly and helpful.

10/10

Exceptional

29 Apr 2025

Joseph

The staffs there were amazing .
Especially Mr Brandon , he’s such a gentle man .
His customer service was excellent and I’m definitely coming back to visit because of him .

8/10

Excellent

21 Apr 2025

Sarah

A good choice in Greenbelt

The hotel is under construction, which was not disruptive, however the laundry and gym were not available which we didn't know when we booked. The room and beds were comfortable, linens fresh, a good size mini-fridge and freezer, and a good location in Greenbelt. We would've benefited from a recycle bin in the room and breakfast included.

Friends_and_family Family

4/10

Poor

17 Apr 2025

Antoine

Advertised to have a bar but no bar at all. That was one of the reasons i wanted to stay there should have gotten half off

Business Self

6/10

Pleasant

17 Apr 2025

Tracy

Average

Leisure Family

10/10

Exceptional

09 Apr 2025

Anna Vicky

Clean and welcoming

Business_and_leisure Partner

8/10

Excellent

05 Apr 2025

saima

I like this hotel, they offer a breakfast buffet for like 15 per person. Clean, quiet

4/10

Poor

18 Mar 2025

Paula

The property doesn’t look anything like it’s advertising. The building in dark no green lights or any lights. It actually looks abandoned. The elevator are old with chipped wood. It smells of dust from construction and very noisy. Not what I was expecting. The staff was very nice for check in and check out. I wouldn’t recommend staying until construction is done.

Business_and_leisure Family

10/10

Exceptional

23 Feb 2025

Kristin

The front desk clerk was extremely helpful and friendly.

Leisure Family

10/10

Exceptional

15 Feb 2025

Zakiya

Quiet

6/10

Pleasant

30 Dec 2024

Kourtland

The tv didn’t really receive all the channels and the gym wasn’t working.

Friends_and_family Family

6/10

Pleasant

29 Dec 2024

Dion L.

The mattress is uncomfortable to where it sinks in the middle. Went downstairs to let them know and immediately they changed my room. But while waiting there was a mouse running around the lobby. I know they are doing renovations they could be the reason why they have a mouse in the lobby.

Leisure Partner

6/10

Pleasant

08 Dec 2024

Peter Augustus

The lobby and common area is under renovation and the room is dated.

Leisure Family

6/10

Pleasant

01 Dec 2024

THAMODHARAN

6/10

Pleasant

29 Nov 2024

Abdallah

Main

Leisure Self

10/10

Exceptional

26 Nov 2024

Jerron

Stay was real nice, close to Nortg West Stadium and within walking distance for shopping and eating.

Leisure Partner

8/10

Excellent

11 Nov 2024

Lora

The people were great but Expedite should have let us know that it was in the middle of being remodeled. There were a lot of things that needed to be repaired and it was dirty. Their breakfast was great.

Leisure

4/10

Poor

05 Nov 2024

Jonathan

Hotel was under renovation and staff was not available…did not get recognized as IHG member

Business Self

6/10

Pleasant

29 Oct 2024

Shoshana

We arrived to find most of the amenities closed for renovation. Our key cards kept not working and we had to come down to the front desk to get them fixed both days we were there. The staff was lovely and we liked that there's daily housekeeping.

Leisure Family

2/10

Poor

29 Sep 2024

Barbara

The hotel is under renovations which I understand. I don't understand the horrible conditions of rhe remainding portion...which was horrible. I was si uncomfortable that I checked out a few hours later.
How do I getva refund?

8/10

Excellent

27 Sep 2024

Robert

for our visit in College Park area

Leisure Family

4/10

Poor

23 Sep 2024

Brent

Hotel desperately needs to be refreshed

Leisure Family

4/10

Poor

23 Sep 2024

Susan

Unfortunately, this property is really showing its age. The facilities are VERY outdated and worn. When we stayed there (September 20-21, 2024), the restaurant was closed for renovations, which was a bummer because we had to find outside dining options. The room itself was ok and the bed was comfortable but the bathroom was sorely in need of remodeling. The plumbing didn't work well and the shower surround was showing rust (mold?) stains. The staff was very courteous and responsive. There was a crazy fight in the hallway one night of our stay and security came up quickly to intervene.

Leisure Family

4/10

Poor

22 Sep 2024

martijo

They are doing renovations, rugs stained, shower moldy and peeling. Restaurant closed. This should have been mentioned on website prior to booking

Leisure Family

8/10

Excellent

19 Sep 2024

Australia

Mr Brandon was great at check-in!

Leisure Self

10/10

Exceptional

13 Aug 2024

Trisha

The staff was courteous. The hotel is extremely outdated. A complete renovation of the entire hotel is needed. What renovations have been done, was crappy installation. The waller paper, border of the baseboard, bathroom equipment, furniture is old and chipped, mattress is uncomfortable, surfaces show water damage spots, carpet is nasty, everything is dark and gives a dingy feel.

Leisure Self

2/10

Poor

04 Aug 2024

Lamour

Charged a deposit fee, breakfast was $15 a person and wasn’t worth the money food was cold. shower was dirty, fridge was dirty, microwave was dirty as well this is me and my family second time staying and will be my last.

Business_and_leisure Family

4/10

Poor

31 Jul 2024

Madelynn

I do not normally find anything to be worth complaining about, but i felt that my experience here needed to be voiced as this hotel is not properly represented on their booking. My colleague and I specifically chose this hotel because it had a pool, dining on-site, and it was near by to our destination. When we arrived, there were signs saying that there was construction going on and due to that, the pool, laundry facilities and gym were closed. We were also told that the restaurant on site had been closed since the pandemic and has not been reopened. None of these things were listed on the Expedia booking page. We assumed there would be some sort of conference room/business area for us to work in, but their designated business area was the lobby. We ended up having to sit at a high top table in a fairly busy hallway (for a hotel) off the main lobby to get our work done. The rooms were clean enough, but I could hear the tv and people talking in the room next to me (despite the amenities list saying soundproof rooms). When I went to take a shower in the morning, there was barely any hot water and I ended up taking a fairly cold shower. The sink also didn’t have any cold water. Had I known that there was construction and some amenities would be closed prior to booking, I would’ve booked at a different hotel.

Business

10/10

Exceptional

26 Jul 2024

Ilesanmi

Nice

8/10

Excellent

22 Jul 2024

MARIAN

nice hotel

Leisure Family_with_children

6/10

Pleasant

21 Jul 2024

Dawn

Could be cleaner....horrible bed

Room was semi clean. Bathroom could use more of a deep clean. Make sure to bring aspirin. Bed was terribly uncomfortable. Found someones sock under the desk.

Partner

8/10

Excellent

13 Jul 2024

Raphael

Bathtub had cracks and drainage very poor.

Business Friends

10/10

Exceptional

03 Jul 2024

Akeem

CLEAN!

Very clean room

10/10

Exceptional

21 Jun 2024

Enerieth

Everything was amazing and staff was friendly.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2024

Atiba

It was ok

Leisure Self

10/10

Exceptional

15 Jun 2024

Selena

Coming Back

Very nice stay, I was asked on what floor I wanted to stay on, I love the choice!

Self

6/10

Pleasant

15 Jun 2024

Timothy

Very close to mall and interstates.

Leisure Self

4/10

Poor

13 Jun 2024

SanJuana

The property was old and old. It is under renovations. Although the cleaning staff is good they're only so much they can do for an old hotel. It does have potential though. I took my daughter to the swimming pool and it smelled like garbage because the trash cans are so close to the pool.
Also, the $15 buffet is NOT worth it. Nice dining area BUT the food is NOT good.
The front desk day staff is so indifferent to their patrons.
Overall, until they remodel, get a better buffet going, move the trash cans, and basically finish with the remodel... I don't recommend.

Business_and_leisure Family

6/10

Pleasant

03 Jun 2024

Mohammad

Room was not properly cleaned. Dust was all over the place. No exhaust fan in the bathroom.

Leisure Family

4/10

Poor

04 May 2024

Jose

The mattress was old

Leisure Family

2/10

Poor

27 Apr 2024

Senethia

Stay somewhere else

Business_and_leisure Family_with_children

2/10

Poor

23 Apr 2024

Lloyd

Poorly trained staff, property is under remodeling

I was charged for two nights lodging as well as no show charges for the same dates! Desk clerk was totally confused upon my checkin.

Friends_and_family Friends

6/10

Pleasant

19 Apr 2024

Jowana

The hotel if fairly clean, but needs updating in rooms and bathrooms. Elevators are old and very slow. The staff was nice and friendly.

Business Self

8/10

Excellent

15 Apr 2024

Norman

The staff were kind and helpful. The breakfast although had options was not really worth the charge. The location could use a deep cleaning (especially the times in the bathroom) and some upgrades. Overall it was a pleasant experience

Leisure Partner

2/10

Poor

08 Apr 2024

Andreia

We have to leave the place with 30 minutes after we arrive, we shave a rat inside the room, yes a RAT .

8/10

Excellent

07 Apr 2024

Frida

I didn’t like the fact that breakfast was not free

Leisure Family

8/10

Excellent

07 Apr 2024

JERRY

All was good but when I went to watch a final 4 basketball game from my room the TV did not have TNT, TBS or Tru TV available. I was told the carrier was being updated. I had to leave the hotel and find a bar/restaurant that was showing the game.

Leisure Family

8/10

Excellent

29 Mar 2024

Edwin

Yes

Business Family