Name: Holiday Inn Washington D.C.-Greenbelt MD
Address: 7200 Hanover Drive, Greenbelt, 20770, US

10/10

Exceptional

20 Jul 2026

yohannes

Everything was great.

Friends

2/10

Poor

18 Jul 2026

Sherril

The room was decent but difficult to get housekeeping to clean rooms and no ice in ice machine. The wifi kept going in and out. I had to go to front desk to get toilet tissue. The parking was free. Mr Brandon, staff was very nice and helpful.

Self

10/10

Exceptional

16 Jul 2026

Merritt

The hotel is getting renovated, however, the staff was pleasant and the room was really clean and the best Holiday Inn that I’ve stayed at.

Partner

2/10

Poor

16 Jul 2026

James

I had a reservation for five days the first night that I checked in. I took a shower. The next morning went to a baseball game came back late. Went straight to bed, thinking nothing of it Woke up early the next morning had to grab a train to New York went to take a shower to find out. they threw all my stuff away even my prescription medicine when I confronted the manager she acted as if it was my fault that they threw it away I mean if I’m there for five days why would you even throw anything in that room away? Give me a new towels make the bed then get out. No you threw my stuff away as if I was leaving and then wanted to offer to dig in the trash to retrieve it that is disgusting gave no help didn’t care what it was or what it cost. I do not recommend this hotel management is horrible. Staff is rude.

Friends

10/10

Exceptional

14 Jul 2026

Vtctoria

Quiet and clean
Mr. Brandon was professionally helpful.

Family

6/10

Pleasant

14 Jul 2026

Cherea

The front desk staff were great , however I stayed 4 nights , my room was never cleaned and I never got new washcloths or towels. The room was just kind of dingy looking to me. The shower in the bathroom didn’t get hot it only got warm , I saw a bug in the room , there was a smart tv in the room but it wasn’t connected to the internet so i could only watch local cable . I probably will never stay here again.

Self

2/10

Poor

13 Jul 2026

Dorian

DO NOT AND I REPEAT DO NOT STAY HERE. THIS WAS THE NASTIEST MOST UNORGANIZED HOTEL I HAVE EVER BEEN TO IN MY LIFE FIRST OF ALL IT’S IN THE CUT MAINLY EMPTY PARKING LOT NEXT TO DOCTOR OFFICES. IT’S REALLY HIDDEN LIKE YOU WOULDN’T EVEN KNOW WHERE IT WAS WHEN WE ARRIVED, I WAS ABOUT TO PAY FOR THE ROOM. I CHECKED IN AND GAVE HIM MY ID AND MY PAYMENT CARD. THE PAYMENT CARD THAT I HAD HE SAID THAT I COULDN’T USE IT, BUT HE WOULD LET ME USE IT THIS TIME JUST FOR FUTURE REFERENCES BECAUSE HE SHOWED ME A PLACARD THAT HAD ALL OF THESE CARDS THAT WERE NOT ABLE TO BE USED AND I WAS LIKE THIS IS MOST OF THE CARDS THAT ARE IN THE WORLD, BUT BESIDES THAT THE LOBBY WAS DIRTY, THE ELEVATOR WAS DIRTY. THE STAFF DOES NOT SPEAK ANY ENGLISH EXCEPT FOR THE SUPERVISOR OF THE HOUSEKEEPERS AND THE PEOPLE AT THE FRONT DESK. THE HALLWAY SMELLED LIKE BOOTY AND CIGARETTES. The room was disgusting just like how the lobby and everything else was up to that point I had blood on my pillowcases. The fridge smelled like it was a dead rat in there. The door to the bathroom was so close to the toilet seat, I peed with the door open the whole time mind you I had a guest with me. There are also bugs in the lamps stains on the chairs. The door to my room was not sealed all the way I could literally see the hallway light through my door.. everything about this place was just stank. every time we left, I did not wanna come back. That’s how bad the vibes of this hotel gave. Please do not waste your money here! Please

Friends_and_family Friends

4/10

Poor

10 Jul 2026

Gerald and Dorothy

They were under renovation- internet was bad and at times non existent- across 4 days it was available only about half the time-no shade by the pool - coffee in the lobby was unavailable due to the filter needed to be changed- had to call the desk due to room next door being loud then at 2:30 am they started fighting loudly- room keys didn’t work most of the time and had to be redone- elevators and public spaces were hot and stuffy

Family

2/10

Poor

09 Jul 2026

Gregoire

Wasn’t a good experience

Family

2/10

Poor

07 Jul 2026

Gopi Vallabha

No hot water in the room

10/10

Exceptional

28 Jun 2026

Andrea

The hotel staff was very friendly. We stayed four nights house keeping cleaned our room and left new towels each day. Pool was cold but clean.

Family_with_children

2/10

Poor

22 Jun 2026

John

A live cockroach in the room. The room was in poor shape and smelled like cigarettes. Staff stated they would get us a renovated room, but relocated us to an equally gross room, but w/o roaches. Shower faucets leaked all night, and the tub did not drain. Every aspect of the hotel was beyond inadequate. Smelled like burnt weed every time you walked to the main entrance. Could not find another place to stay last minute, so had to grit our way through this debacle. Run, don't walk, away from this place!

Family_with_children

10/10

Exceptional

21 Jun 2026

Helen

Breakfast ok, not fantastic. Parking was great. Room good, cleaned but smelled funny,

Partner

10/10

Exceptional

17 Jun 2026

Richard

it was a good stay

2/10

Poor

15 Jun 2026

Victoria

Everything

Partner

4/10

Poor

04 Jun 2026

Sally

We understand that the hotel was under construction. However, the room that we stayed and should’ve never have been occupied by any customer. There was no extra supplies or accommodations that should’ve been provided such as cub for coffee, ice, bucket, and even tissues this room should’ve never been slept in.

Partner

10/10

Exceptional

31 May 2026

Terrance

Clean room

10/10

Exceptional

21 May 2026

Sarah

Our stay for three nights was great. King size bed was so comfortable! The staff at the front desk was extremely nice and polite. I didn't catch the gentlemens name who seemed to be there Everytime we walked by but he was very nice!

2/10

Poor

20 May 2026

Kari

The hotel is currently being renovated. I booked through Expedia and had asked for a crib but upon arrival I was told that they have none. Keep in mind I tried calling ahead of time, but no one would answer them called Expedia and they confirmed that the note was passed down. We entered the room and it was very very dirty hair in the bathtub dust everywhere even a cockroach! Tried calling the front desk and no answer to try to get someone to give us some cleaning supplies.

Family_with_children

4/10

Poor

20 May 2026

WINNIE QINGWEI

Don’t like

4/10

Poor

16 May 2026

Midori

Power outlets were very old and could not charge cell phone,.tablet or laptop.

Family_with_children

6/10

Pleasant

13 May 2026

Luteke

Understand it’s not necessarily controllabe. My room was super smoky. The smell from previous stays who smoked was very strong and I am a non smoker so it stood out.

Self

6/10

Pleasant

04 May 2026

Larisa

The room smelled bad

Partner

8/10

Excellent

03 May 2026

James

We came on the first and were leaving. The fourth was here for a birthday party on Sunday. Short day is ok.

Partner

10/10

Exceptional

03 May 2026

Evangeline

Nice staff very quiet, we asked the staff about the free breakfast for two that was included , and she told me . The breakfast was not included and we need to pay $15.00 . So we didn’t get any breakfast at all . The parking is great .

Friends

4/10

Poor

30 Apr 2026

Riki

Gym is not available
Parking is distant from hotel building

Self

4/10

Poor

28 Apr 2026

Stacey

The location was great for an event we attended on Saturday. We were given room 412. The tub was peeling and not properly clean. The walls were peeling and the ice machine was not working.

There were spaces in the door frame so we could see people walking by. All night there were two little girls running and skating up and down the hallway.

But the young man who checked us in was professional and kind.

Please get the renovations together! This hotel is in a great location.

Partner

4/10

Poor

27 Apr 2026

Jaylinn

Staff was kind and makes up for much but as a member experiencing many properties like this it just continues to be a rough stay with this company. At this location the cleaning certainly did not seem thorough as obvious trash was found in the bathroom I’m not sure how it was missed in the first place and along with such a foul odor in the room that I went to get all kinds of sprays to make manageable. Breakfast matched what this company normally offers but it lacked here to an extra degree unfortunately and for the fact that I also had pay for it just did not help. More renovation at this location as well.. seems like there’s always renovations at these hotels associated with holiday/IHG. I recommend staying anywhere other after continuous similar issues.

Business Friends

6/10

Pleasant

27 Apr 2026

David

Plenty of parking. I didn't like a fact of paying $15 per person for breakfast and it wasn't as good as any free breakfast I've gotten at another holiday inn or other hotels. Actually the breakfast was horrible. Nothing to drink on display. Look like frozen pancakes and so on.

Family_with_children

6/10

Pleasant

14 Apr 2026

Michelina

Parking easy. Staff were helpful and welcoming. The room did not have any shower soap, offered one bar soap that was not suit able for showers. Found antes on kitchen table while eating breakfast.

Friends

10/10

Exceptional

11 Apr 2026

Lisa

Yes

Family

10/10

Exceptional

07 Apr 2026

Gerald

Outstanding team.

Self

10/10

Exceptional

05 Apr 2026

Yessenia

The staff was so attentive and polite.

Self

8/10

Excellent

31 Mar 2026

Michelle

Parking was a bit of a walk away from the front door. We stayed after a concert so my husband dropped me off at the door and parked since I was so exhausted from dancing. Otherwise the hotel was fine, easy check-in, decent room. Nothing terrible

Partner

8/10

Excellent

29 Mar 2026

Edith

No breakfast was provided as hotel is under renovation. Plenty of parking spaces.

Friends

8/10

Excellent

26 Mar 2026

Junior

The staff were not all friendly..out of the 10 we encountered 3 were approachable.. the other 7 appeared to be waiting to get off..
The appearance of the hotel from exterior looks promising and alluring but once you experience the interior you realize the work that needs to be done..
Great price for one night but.. I'll spend the extra dollar next time..

6/10

Pleasant

22 Mar 2026

Susan

Older needs some updating. It is ok for an overnight stay.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Nehalkumar

Smelling, Rooms

4/10

Poor

22 Mar 2026

Nadine

Na

8/10

Excellent

21 Mar 2026

Ananth

Good Stay

2/10

Poor

17 Mar 2026

LaToya

It was not good at all. Didn’t get the room I reserved. Room I received was good. Wasn’t told when I booked that the hotel would be doing renovations. It was a very bad experience. I asked for items for my room, never received them

Self

2/10

Poor

15 Mar 2026

Bijal

Very dirty hotel, never imagine that holiday inn can be that bad. Very rundown Property.

2/10

Poor

14 Mar 2026

David

The place was terrible the bathroom was dirty and mold spot in the ceiling the staff was on professional the room was small back I had to tell the staff there spray the room

6/10

Pleasant

11 Mar 2026

sherise

The property was under construction but the furniture was very old and I think they should close the hotel until repairs are complete

Self

4/10

Poor

08 Mar 2026

Minal

Toilet flush was brokem and making noise

10/10

Exceptional

01 Mar 2026

Ronald

Very friendly staff

Partner

10/10

Exceptional

26 Feb 2026

Catandra

Staff was definitely cool. They were renovating so some dust. I needed a place to crash while i took the bar so for the 3 days i was there it was good. A little outdated but they're renovating so not a big deal. It served its purpose.

Self

6/10

Pleasant

04 Feb 2026

Eugene

The hotel is currently under renovation with one working elevator. The staff was helpful and the location was perfect.

Business Self

2/10

Poor

28 Jan 2026

Sudhagar

Very old room, with mold and torn furniture and peeled wall paint, musty room

Leisure Friends

4/10

Poor

22 Jan 2026

duann

Meh all round

10/10

Exceptional

18 Jan 2026

mohammad kamran

Nice room. Very courteous staff.

6/10

Pleasant

11 Jan 2026

SHAWN

Not sure if there was a breakfast, the hotel was under some construction only one elevator worked and smelled like Marijuana throughout the 3rd floor so i chose not to check for breakfast. Weird thing, at check in, they have you sign a document stating that they would charge $300 if there is evidence of smoking in your room but the whole place smelled like weed. I do not smoke but the rule doesn't seem to be stopping guests. The front desk team were nice and very helpful.

Leisure Family

4/10

Poor

11 Jan 2026

sharonda

Someone was able to use their hotel key to unlock my room. I was staying in room 416, and the guest from room 414 managed to open my door with their key. Afterward, they told me I should get it checked, which is very concerning—there’s no reason their key should have access to my room.
You know what room you’re assigned to, so why would you be trying other people’s doors in the first place? I immediately reported it to the front desk. They claimed they took the key back from her, but I just want everyone to be aware of what happened.

Leisure

2/10

Poor

10 Jan 2026

Patrick

Room was not clean, keys did not work, room was not as described, no amenities and only one elevator in use that was boarded up. Staff however was very nice!

Partner

8/10

Excellent

06 Jan 2026

Bibi

Was ok not new but older model room

Leisure Family

2/10

Poor

04 Jan 2026

George

The place is bad/old. The room, everything. It definitely wasn’t worth what was wanted. I left after 5 minutes being there. I need a refund.

Self

6/10

Pleasant

26 Dec 2025

Chandran

No

10/10

Exceptional

24 Dec 2025

PatrickBryan

All the above

2/10

Poor

15 Dec 2025

Kelly

Power was out. Key cards did not work. Elevators did not work. No one gave us any notice or heads up about the situation.

6/10

Pleasant

13 Dec 2025

Seetaramayya

Staff is courteous and prompt.

Business Family

2/10

Poor

12 Dec 2025

Asima

Old and dilapidated place. Very bad experience

10/10

Exceptional

02 Dec 2025

Sidi Mohamed

It was a good service

6/10

Pleasant

30 Nov 2025

convey

No soap n didn't get wash cloths n towels until next day

Friends_and_family Family

4/10

Poor

22 Nov 2025

Narayan

No breakfast, rooms are not clean

6/10

Pleasant

15 Nov 2025

Jason

The staff were friendly. There is miscommunication between Expedia and the hotel as the hotel didn’t want to honor my daily breakfast as ordered from the site. The hotel was getting maintenance which is what they blamed my rooms cockroaches on. I had to change rooms because that’s just gross. Location is a little hard to handle. There’s not any food options in close proximity, best have a car.

Business Self

2/10

Poor

03 Nov 2025

Simon

Got there and was told they overbooked and we had to go somewhere else. Very rude as well and not in a good area. U should be told ahead of time if they overbook before you drive 2 hours to the location.

2/10

Poor

24 Oct 2025

Julie

Had to cancel reservation due to bug issue.

6/10

Pleasant

23 Oct 2025

Rasshir Tameka

Didn’t eat

Partner

4/10

Poor

20 Oct 2025

Scott

Very limited menu

Leisure Family

10/10

Exceptional

13 Oct 2025

Aolani

The staff was wonderful

Leisure Partner

8/10

Excellent

13 Oct 2025

William

Didn't use

Leisure

4/10

Poor

05 Oct 2025

Heather

Bathroom floor was dirty. The bath tub had been painted and was pealing. They were doing work on the property and had plastic down on the floors. Carpet was dirty and old. Staff was nice.

Leisure Family

6/10

Pleasant

04 Oct 2025

Joseph

Under renovation. Cockroaches in room and poor decor in hotel and bathrooms.

10/10

Exceptional

26 Sep 2025

Megan

Great area

6/10

Pleasant

23 Sep 2025

ABIMSOLA

“The night staff at the customer service desk was excellent, warm, attentive, and very welcoming. Unfortunately, the day staff felt a bit stand-offish and not as friendly; even a simple smile would make a big difference in making guests feel comfortable and valued. The breakfast was also disappointing, as it seemed to be made from frozen packets, so we opted to eat elsewhere. With some improvement in staff hospitality during the day and a better breakfast offering, this place could really elevate the guest experience.”

Leisure Friends

6/10

Pleasant

21 Sep 2025

Darren

Needs exterior renovation

Leisure Family_with_children

2/10

Poor

30 Aug 2025

Carla

I understand they are doing renovations… but the conditions of the property are unacceptable. The first non smoking room we checked in to smelled like an ashtray. They quickly moved us - key cards wouldn’t work, door knob was practically falling off. Hotel was filthy! Bathroom was nasty, tub / shower was peeling, water dripping constantly. If we hadn’t driven 10 hours we would have left, but were too exhausted! Needless to say - will not stay here again.

Business_and_leisure Family

6/10

Pleasant

26 Aug 2025

Verified traveler

Renovating

They were renovating the hotel...there were strong smells of smoke. It was Ok. Hopefully it will be netter after renovation.

Self

10/10

Exceptional

22 Aug 2025

Barbara

I will never stay at that hotel ever again found roaches in the bathroom and in the near the beds they moved just to a second room and it smelled like pot then finally the third room on the morning of checkout we found more roaches in the bathroom, it was not a good experience, but the employees were awesome

Family

4/10

Poor

08 Aug 2025

Eleonora

No good!

Although they say they are remodeling the hotel, the room we were assigned was very old, the bathroom was in terrible condition. According to the hotels.com reservation it said that breakfast for two was included and we were told at the hotel that this did not apply.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Esayas

Safe location, friendly staff and convenient transportation!

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Karima

Lobby was nice and staff were decent. The building was sketch, and under a lot of renovations. Housekeeping staff hollering on the phone on the hallways. Bathroom was dirty upon arrival. Also, we were put in a joined room without our knowledge.

Business_and_leisure Friends

8/10

Excellent

16 Jul 2025

Ahmed

Good

10/10

Exceptional

14 Jul 2025

norai

Lots of noise because of construction.
Parking Area had significant amount of trash.
Reception was excellent.

Business_and_leisure Self

4/10

Poor

09 Jul 2025

Mekika

The hotel is completely run down. The initial room I was given the bathroom appeared dirty. There was soap suds and hair in the shower and bathroom floor. The staff was kind enough to switch our room but the new room bathroom had a peeling tub. And this time I found a strand of hair in the bed. Because I've been driving all day and had somewhere else to be shortyly i just accepted the room and wasnt able to return until after midnight. I won't be back but hopefully the renovations help when it is done because it was a nice quiet location.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Michele

The hotel was run down. Our room had a fast leak in the shower. I found dried contact lenses in the bathroom. M & M’s on the floor. Dusty. Peeling wallpaper. Black gouges in bath tub. And the rug was obviously very dirty.

Leisure Partner

2/10

Poor

06 Jul 2025

Jordan

The property was being renovated and all of the indoor amenities where unavailable it was really disappointing the carpets were taped down and half off the building was shut down. I asked for a broom around 4pm and they refused and made us switch rooms bc there was no housekeeping staff there for the rest of the day. The ice machine was also out of order. There is so much i can say about this property i was devastated.

Leisure Family

6/10

Pleasant

05 Jul 2025

Elizabeth

Convenient for my daughter who lived 10 minutes away to pick me up.

Leisure Partner

6/10

Pleasant

01 Jul 2025

melissa

Scared to park, lots of people hanging around in their cars, it felt unsafe.

Leisure Partner

10/10

Exceptional

29 Jun 2025

ALI

Very safe

2/10

Poor

16 Jun 2025

marcus

This was by far the nastiest hotel that I have ever stayed in. I paid for two rooms and they were both dirty, smelled, carpet was moist and bathroom was atrocious. Overall a horrible experience.

Leisure Family

2/10

Poor

15 Jun 2025

marcus

This property is in very poor condition. There are smells in the room area and the bathrooms were disgusting. I rented two rooms and they were both the same. They have plug-in air fresheners in the hallways as well and on top of that they are doing renovations. I wish this info were available before I paid in advance for these nasty rooms. I was told that because I booked thru Expedia there was nothing that they could do for me.

Leisure

6/10

Pleasant

22 May 2025

Sandy

The property is run down but currently undergoing rennovations so it will definitely look nicer when it is done. In the meantime, there was not fitnrss room available. Staff super friendly and helpful.

10/10

Exceptional

29 Apr 2025

Joseph

The staffs there were amazing .
Especially Mr Brandon , he’s such a gentle man .
His customer service was excellent and I’m definitely coming back to visit because of him .

8/10

Excellent

21 Apr 2025

Sarah

A good choice in Greenbelt

The hotel is under construction, which was not disruptive, however the laundry and gym were not available which we didn't know when we booked. The room and beds were comfortable, linens fresh, a good size mini-fridge and freezer, and a good location in Greenbelt. We would've benefited from a recycle bin in the room and breakfast included.

Friends_and_family Family

4/10

Poor

17 Apr 2025

Antoine

Advertised to have a bar but no bar at all. That was one of the reasons i wanted to stay there should have gotten half off

Business Self

6/10

Pleasant

17 Apr 2025

Tracy

Average

Leisure Family

10/10

Exceptional

09 Apr 2025

Anna Vicky

Clean and welcoming

Business_and_leisure Partner

8/10

Excellent

05 Apr 2025

saima

I like this hotel, they offer a breakfast buffet for like 15 per person. Clean, quiet

4/10

Poor

18 Mar 2025

Paula

The property doesn’t look anything like it’s advertising. The building in dark no green lights or any lights. It actually looks abandoned. The elevator are old with chipped wood. It smells of dust from construction and very noisy. Not what I was expecting. The staff was very nice for check in and check out. I wouldn’t recommend staying until construction is done.

Business_and_leisure Family