Crowne Plaza College Park - Washington DC by IHG

United States , Washington D.C. - DC
GREENBELT, 6400 Ivy Ln
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

21 Jun 2026

Gary

The room I was in the thermostat didn’t work properly if stayed too cold and when I tried to turn it off or turn the thermostat up it didn’t work.

Partner

8/10

Excellent

21 Jun 2026

Eric

The elevators were not working properly Saturday evening through Sunday morning for checkout. Resulting in guests having to wait longer than usual.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

James

The room was amazing and newer clean

Partner

10/10

Exceptional

20 Jun 2026

Marcia

Clean room

Partner

10/10

Exceptional

19 Jun 2026

Dexter

Very nice stay for a decent and affordable price. Staff was friendly and helpful. Minor issues with the tv not working properly but overall great stay.

Family

6/10

Pleasant

19 Jun 2026

kara

The lobby was beautiful and set the expectation for the room which was disappointing. There were large stains in the carpets and crumbs and debris from not vacuuming properly. The light was out in the bathroom so how did housekeeping clean the bathroom properly? Rooms definitely need a refresh and housekeeping either needs better tools to do their job or retraining. The pool wasn't even open and it's mid-June. Probably would not stay here again.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Kevin

Everything was amazing. The team was professional and courteous. The breakfast was outstanding however, it should have been complimentary due to the cost of the stay.

Partner

6/10

Pleasant

19 Jun 2026

Antonietta

The breakfast was not worth the money, no choices and the eggs were not cooked well

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Jennifer

Nice hotel but thought breakfast was included.

10/10

Exceptional

16 Jun 2026

Alexandra

I came to town to judge National History Day and was very happy with my stay here. The hotel was very beautiful. The front desk associates were so kind and helpful, and truly tried their hardest to get my handicapped mother a room close to the lobby. Our room was very spacious, clean and the beds were comfortable. The shower was perfectly hot and the brand of lotions and shampoos were incredible. I only wish there was a microwave in the room, but thankfully we didn’t need it. Everyone was so wonderful and there was ample parking for all the guests. It was a great stay and we will be back next June!

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Anthony

The name speaks for itself. One suggestion if yiur drivnimg into DC, take the Metro from the Greenbelt station just down the road, the traffics in DCwas worse the NYC.

Self

10/10

Exceptional

14 Jun 2026

Phuong Thanh

Great

10/10

Exceptional

14 Jun 2026

Tony

Outstanding service

10/10

Exceptional

13 Jun 2026

Beverly

The staff was amazing. My room was very nice: and it was clean. There were no outdoor spaces to enjoy the beautiful weather. Unfortunately, the pool looked like it had not been used in many years. It would’ve been a much better Experience had the pool been open, or if there were some nice relaxing spot just to sit outside (other than the two benches in the very front).

Self

10/10

Exceptional

11 Jun 2026

Blaine

Great staff, Clean Room great staff

Self

10/10

Exceptional

11 Jun 2026

Blaine

Clean Room, Good Breakfast. great staff

Self

10/10

Exceptional

10 Jun 2026

Robert M.

This hotel is really nice. When you walk in the great smell of the facility is welcoming. The room are nice. The bed is very comfortable. Location is clear shopping and food.

Partner

10/10

Exceptional

10 Jun 2026

Mia D

Clean rooms

Partner

10/10

Exceptional

10 Jun 2026

Roukiyatou

Good

10/10

Exceptional

09 Jun 2026

Eliezer

Great place to stay. It was a marvelous experience. Great staff, service, food and attention.

Family

6/10

Pleasant

09 Jun 2026

Javan

Room was very dimly lit and minimal counter space in the restroom.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Harrison

Family

8/10

Excellent

08 Jun 2026

Tim

Check in was great, bartender had a heavy pour. Some miscommunication was made regarding late checkout. I received a checkout of 1230, original was at 11. Receptionist called at noon regarding the 11am, I clarified that my early was granted. Seemed pretty annoyed, but no issues. Still awaiting my incidental to be paid back.

Room was clean, but a tad musty. 15th floor. 1st time here. Might do it again. 7.8/10.

Friends

10/10

Exceptional

07 Jun 2026

lynn

Breakfast is awesome!

Family_with_children

10/10

Exceptional

07 Jun 2026

Lavonda

comfy bed, clean hotel

10/10

Exceptional

07 Jun 2026

Melih

everything was perfect,thank you

10/10

Exceptional

06 Jun 2026

Haniel

What I liked most about Crowne Plaza was the human quality of the staff! A+ They were so friendly and nice!

Self

10/10

Exceptional

05 Jun 2026

Jeanette

An amazing hotel. The only issue I had was the ice machine and microwave was on the first floor.

Partner

8/10

Excellent

05 Jun 2026

Susan

Had to wait a bit for my room to be ready even though it was past check in time

Self

10/10

Exceptional

05 Jun 2026

Nancy

Thank you !

Partner

6/10

Pleasant

03 Jun 2026

Whitney

The stay was decent but after almost 2 weeks, i'm still waiting for the hotel to release the incidental hold. Not sure what is taking so long smh

Partner

6/10

Pleasant

03 Jun 2026

EARL

Our stay was just below average. The biggest reason for this was because we didn't have the ability to control the AC temperature for our individual room.
We also had to ask that maintenance come up to fix the hand-held shower sprayer.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Michelle

Breakfast was for a few. Not big bar selection for cocktails

Friends

4/10

Poor

02 Jun 2026

Angel

The staff was ok, the room had no AC and the TV did not work. Our room keys needed to be reset. It was an unpleasant stay.

Partner

10/10

Exceptional

01 Jun 2026

Marino E

Its always clean, smell good and the staff its nice. No complaints.

Self

6/10

Pleasant

01 Jun 2026

Amya

The bathrooms do not have vents so when you shower, the moisture stays in the hotel room. You can even feel it in the carpet.
There aren’t any hair blow dryers either.

Friends

10/10

Exceptional

01 Jun 2026

Xiomara

Self

10/10

Exceptional

01 Jun 2026

Samantha

There is no ice machine. There are bags of ice and they are located in the snack area near the check-in.

There was blood on the door frame to the bathroom. Eww. Everything else looked clean.

No noise issues.

Self

6/10

Pleasant

31 May 2026

Tymisha

The check-in process and front desk employees were excellent. The lobby was well decorated and looked nice. However, the food was terrible (pizza and smith island cake), bar service two thumbs down—slower than slow, unaccommodating, and not customer friendly at all. The room was okay but dated. They only give two pillows for a king sized bed and have no shelf in the shower for your personal items. So, I had to put the on the shower floor. The water pressure left much to be desired. The room was hot but the front desk sent someone quickly to fix it. But, it didn’t really cool down like it should have. I also noticed that folks had the blue masking tape on the doors. This made me feel like theft could be a problem? The bed was too soft for my liking and I woke up with a hurt back. Now to the breakfast, they were out of apple juice… and it cost $20 per person for a choice of oatmeal, dry cereal, yogurt, breads, muffins, scrambled eggs, sausage, bacon, pancakes, and fresh fruit. It was okay but you’ve got to ask for butter, jam, syrup, ketchup, and drink refills from the attendant. I’d prefer to have all those items readily available. And the carafes looked dirty… I am not sure if I would stay at this Crowne again. All Crownes are not made equally.

Family_with_children

10/10

Exceptional

30 May 2026

Yonas

It was good

10/10

Exceptional

29 May 2026

Ahmad

All is good

2/10

Poor

29 May 2026

Oyinkansola

The heat never worked throughout our stay,mind you . This was in a 50 degrees weather and constant rain. Just cold all night long! Terrible ! Also the rooms have zero to no lightning,the bathroom didn’t have air vents so we literally had to shower with the doors open. Would not recommend!

Friends

10/10

Exceptional

28 May 2026

Joy

Room was clean. Plenty of towels. Comfortable beds. Quiet.

Friends

2/10

Poor

28 May 2026

Jocelyn

The bedroom was not fitted for handicapped especially if you have a wheelchair. The hallway in the 16th floor smelled smoke and carpet was dirty even in the bedroom. The hot water came on after 30 minutes of waiting and the water pressure was so slow. The highlight of our stay was the behavior and attitude of one of the front desk employee. She was very sarcastic, she thinks she can just yell at me. She needs to go back to school and learn, good manners and right conduct. I do not recommend this hotel. This is just a regular hotel nothing fancy. It's just a name you're paying. My husband and I been around staying in a different hotels for 2 months because he goes to DC for his therapy. There's 2 hotel that we don't care and this hotel would be the 3rd one.

Family

10/10

Exceptional

27 May 2026

Kearyn

The stay at this hotel is nothing short of amazing!

Family

8/10

Excellent

26 May 2026

Kent

Partner

4/10

Poor

26 May 2026

Maria

The front desk staff was rude and unprofessional. That was weird because she was the only one with that attitude. Also, we have been before and the lady's were great.

The restaurant service was also very disappointing. We waited 38 minutes just for someone to take our order, and when the food arrived, the order was incorrect. Thankfully, the manager acknowledged the issue and kindly provided the meal complimentary.
On a positive note, the room and surrounding areas were clean.

Family

10/10

Exceptional

26 May 2026

Milan

I really enjoyed this hotel! It was clean, staff was nice and the hotel itself was very nice. I would definitely stay here again!

Partner

10/10

Exceptional

26 May 2026

Jason

Wonderful breakfast. Great location near beltway.

Partner

8/10

Excellent

25 May 2026

shawn r

I didn't realize the property wasn't near restaurants. The floors needed sweeping. The only thing I truly didn't like was that I requested a placard to hang on my door, because I don't like anyone coming into my room during my stay. So I always request 2 beds. I was rolling cleaning only happens on request and I didn't need a placard. I come back and my room is cleaned!!!!! So I go to the desk immediately and complain and stressed that I didn't want anyone coming back into my room. They apologized and said they will pass the word on. Next day on my way out, I see the cleaning lady and I say please do not clean my room. I come back and low and behold my room is cleaned!!!!! Now I'm pissed, because I disinfect to my liking and I don't want anyone in my room!!! Then I look and see a placard hanging on one of the doors!!!!!!!!!!!!!!!!!

Self

10/10

Exceptional

25 May 2026

Beiying

Room is clean. Bathroom is nice. Staff is friendly. Parking is easy.

Family

8/10

Excellent

24 May 2026

Gleisis

It is a good hotel. It is 35 minutes from DC. If you plan to visit the city you have to take the metro that is close to the hotel, or drive with the tough traffic to the City . Overall the hotel is good and the breakfast is excellent.

Partner

10/10

Exceptional

24 May 2026

Pramil Kumar

good property for business travel

Self

4/10

Poor

24 May 2026

Yndiah

When I first arrived at the hotel I was greeted nicely . When I checked into my room I noticed stains all over the floor . A day before my check out I asked for late checkout and was declined and rudely talked to by the staff at the front desk . The next morning I spoke to the hotel manager Kristen about my stay and mistreatment and she apologized and granted me 10,000 points in return for how I was treated . I still would have liked to have late checkout but that didn’t happen . Over all my stay was decent besides that mishap .

Self

10/10

Exceptional

24 May 2026

It was a nice stay.

Partner

6/10

Pleasant

24 May 2026

Karen

The nightly rate for this hotel was not cheap, even for a holiday weekend. The room was basic with no chairs to sit in at the table, only one chair at the desk. There were no hooks or racks in the shower to store your own personal toiletries. Not everyone wants to use the body wash, shampoo and conditioner provided by the hotel. Also, the shower door would not stay closed. It would open continuously while the shower was running causing water to collect on the bathroom floor. All of the staff encountered, however, were very helpful and pleasant.

Family

4/10

Poor

24 May 2026

Erika

I WAS SO COLD THE HEAT WASNT WORKING IN MY ROOM ! But everything else was amazing.

4/10

Poor

22 May 2026

Mark

My first time at this hotel, and it will be the last time. The hotel isn't that bad, and the rooms are fairly clean. What kills this hotel is the staff, especially the staff at the front desk. First of all...NO ONE answers the phone if you call the front desk. 2nd....some of the people there have an ATTITUDE towards anyone who is having a problem. My main problem was I couldn't get the AC in the room to work. I came down to the front desk to complain and the front desk told me to talk to someone else. They accused me of using \"bad language\" when all I said was I can't get the \"Damn AC in the room to work!\" And because NO ONE answers the phone if you call them from a room....you have to go down to the first floor and talk to the front desk. Eventually after 45 minutes a man from maintenance showed up and got the AC working. However....later that night I found it was too cold, but the controls won't really work except if you shut the thing off.

Finally...when I checked out...I came down to the front desk at 9am along with a couple who also wanted to check out. There was NO ONE at the front desk. So....I left my key cards on their front desk computer keyboard and left.

It's not just the staff. IT IS THE MANAGEMENT of this hotel. They won't fix the rooms with the heating and AC problems ( tons of bad reviews on Google on this ) and they let some of their employees either be lazy or have an attitude.

In my opinion....stay away from this hotel.

Self

10/10

Exceptional

22 May 2026

Kevin

The staff was great.

Partner

10/10

Exceptional

22 May 2026

Ron

Excellent hotel for the price, spacious rooms, always squeaky clean, with nice and accommodating personnel.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Kelvin

When I checked in around 3-330 pm, I went to my room on the 7th floor and the entire hallway was lined with piles of dirty linen and towels on both sides of the hallway. I had to walk through this to get to my room. Although the hallway carpet was in very good condition, it looked like it hadn't been vacuumed in a long time. It looked the same when I checked out two days later.

Family

2/10

Poor

21 May 2026

Gleniss

The hotel is not classy at all! It smelled, the food was horrible!!! The parking is awkward and the rooms need renovations and cleaned well. we were there for a banquet and you need another chef! Your banquet services are expensive bug the dood & service was horrible!!!! I will NEVER stay there again!

Friends_and_family Family

8/10

Excellent

21 May 2026

Arlen

People at the desk where very friendly.

Partner

10/10

Exceptional

21 May 2026

lacole

Great hotel

Partner

10/10

Exceptional

20 May 2026

Terri

beautiful hotel, the staff was excellent. Ideal location next to transportation.

Family_with_children

8/10

Excellent

20 May 2026

Pratik

The hotel was in a business neighborhood of Greenbelt. It was relatively quiet over the weekend -- there was hardly any traffic to speak of. Very close to the Greenbelt mall and shopping center. The mall was one of the most dated ones we have ever seen. And it didn't exactly look welcoming. One store we wanted to visit was in the basement level with an employee standing at the closed door to let people in. We decided not to go.

The hotel property looked dated as well -- elevators and unit phones stood out as the most obvious. Unit phones are hardly ever used, but there's no way around the elevators. TV was newer but with only cable programming and not readily able to hook any of the streaming services.

Our room was spacious. Lighting was sparse but manageable. Internet signal was sufficient to browse and watch streaming shows on our laptop.

Shower was above average with a stationary showerhead as well as a handheld unit attached to it, which was a rarity. Soap and lotion were available in dispensers, which seems to be the trend these days.

There was no gym or fitness center, an outlier in this day and age.

There was a wedding reception or similar event taking place at the time we checked in. As a result, the hotel was louder and busier than usual. Our floor was especially loud late into the night. However, we either fell asleep at around 1 am or the door-slamming stopped.

Family

8/10

Excellent

19 May 2026

Aba

Our room was clean. The hotel felt very modern.

Family

10/10

Exceptional

19 May 2026

Pepeano

Check in was great room was clean

8/10

Excellent

18 May 2026

Nan

The breakfast was good, with lots of fresh fruit. The staff were busy serving guests, but they didn’t seem very experienced.

The room was spacious and clean, but the AC was noisy and we couldn’t sleep well. You can’t turn it off yourself — you have to ask the front desk to send someone to do it because the controls in the room don’t work.

Partner

6/10

Pleasant

18 May 2026

Tre'Nique

I really enjoyed my stay at this hotel. The property was very nice, clean, and had a semi-upscale feel that made the experience comfortable and relaxing. The free parking was also a huge plus and very convenient.

My only concern was the air conditioning in the room. Unfortunately, the thermostat did not work properly, and the room became very stuffy overnight, which made it difficult to sleep comfortably. Aside from that issue, everything else was great.

10/10

Exceptional

17 May 2026

christopher

Clean and nice

Friends

10/10

Exceptional

17 May 2026

Lara

The breakfast was really nice and well worth it. I do wish we had had a microwave in the room so that we could have reheated any leftovers that we had but it was clean and well maintained and the front desktop was excellent.

Partner

10/10

Exceptional

17 May 2026

Stephan

Breakfast was good.

6/10

Pleasant

17 May 2026

Tara

My stay was fine. No real complaints except that there were a few people waiting check in at the same time and one woman to do it all. She had to yell over to the other receptionist who was socializing with the bartender to come help. The drive right in front of the hotel is a disaster. There are always 3 or more cars there and you can’t get past anyone. You’re either locked in or have to back out. The beds, TV, and coffee were nice. The entire place definitely needs a facelift.

Self

10/10

Exceptional

17 May 2026

Cheryl

The staff was excellent and very accommodating

Family_with_children

2/10

Poor

17 May 2026

Safa

I do not like to stay in the hotel, they said as have breakfast as it’s included within the same fee by online but in fact it’s not. I paid a money for one and half week but did not stay for more of few hours, could not do any refund

8/10

Excellent

16 May 2026

Bryce

Fine

8/10

Excellent

14 May 2026

Alton

I had to change rooms twice. So many problems. Shower not working properly. I should have got another room but I was to tired I gave up.

Self

10/10

Exceptional

14 May 2026

Yuhua

Nice place.

Self

10/10

Exceptional

14 May 2026

Vanessa

Great service as always

Self

2/10

Poor

13 May 2026

Nancy

The check in agent was great and friendly whe. I arrived… a different experience at check out though as the agent named McKenna …An African American lady who clearly did not want to be there was the rudest person I’ve EVER had wait on me!!!!!!I’ve stayed at lots of Holiday Inns etc and even worked for the company in Minneapolis from 1986-2000.. but NEVER had an employee speak to me the way she did. I went to check out and give her my card keys. I didn’t see her hand . I said my room # and she said “ how rude “.. I said what?? Me?? She said “Yes your being rude I had my hand out”….. I advised her I didn’t see it which I didn’t .. who the heck speaks to a customer that way ???.. wow!! She needs to go back to customer service training cause that alone will have me bad mouth this property and never stay there again., your company should be ashamed that that’s who is the face to check out/ in too..

Self

4/10

Poor

13 May 2026

Michelle

The worst the lighting in the room was horrible. Television didn't work couldn't change channels or volume and after informing the front desk manager he stated that he couldn't do anything about it and the engineers would have to help; come to find out he didn't bother to inform the engineering department nor add notes on the room in their computer system. The room was a disappointment overall.

Family

10/10

Exceptional

13 May 2026

Wenying

So nice so clean！

Friends

4/10

Poor

12 May 2026

Joshlynn

The staff was not professional at all elevator went down and guest were not notified. Upon check in called and was told there was early check in so I arrived at the property early only to be told that there was not and had to wait 3 hours to be checked in. Even with the do not disturb sign on the door maids still entered the room. Upon check out front desk clerk was very unprofessional was on the phone having a personal conversation didn't even acknowledge me checking out I feel for the money I paid to stay the service should have been way better. Had to go up the service elevator and walked through the kitchen it was a mess the floor was horrible. Will not stay at this hotel in the future.

Family_with_children

4/10

Poor

12 May 2026

Jessica

The shower water was cold, phone was dead and no trash for bathroom

Self

10/10

Exceptional

11 May 2026

Revesh

Hotel and staff was amazing, great weekend stay

Partner

10/10

Exceptional

11 May 2026

Kushana

Nice stay

Friends

10/10

Exceptional

10 May 2026

Deborah

Breakfast menu option was amazing, fresh and I loved the options defiantly one of my favourite parts of the stay along with the staff who serve. Really clean property, I must say what stood out for me was the bedding, the bed, the sheets was probably the most comfortable beds I have stayed in a hotel, not sure what it was but 10/10 great selection of tv channels as well and overall the hotel was very clean and up to date. Defiantly would come back each time I’m in Maryland/Washington

Family

10/10

Exceptional

10 May 2026

ANA MAE

Thank you

Family

8/10

Excellent

09 May 2026

Devan

Breakfast was fresh. Great service

4/10

Poor

06 May 2026

Wanda

My 1st room smelled a lot like smoke and the hotel is supposed to be non-smoking. After refusing a deodorizing room spray, I was moved to another room. The mattresses in both rooms were old, lumpy and very uncomfortable. I slept on the lounge chair the entire stay. When asked for the room to be cleaned, filling the body soap dispenser was missed and I had to ask for it to be filled. When I engaged the cleaning staff for towels or the liquid soap, they were nice and responded immediately. The front desk staff were just ok, nothing impressive.

Self

6/10

Pleasant

06 May 2026

Shawn

The hotel is decent

4/10

Poor

06 May 2026

Theresa

Hotel was nice room was good. Staff however was not helpful. Concierge desk could not even give me directions to metro station. She just said to take an uber. The website said it is a 3 min drive. I put into my gps and its a 15 min drive. I asked another guest and they were able to tell me how to get there in 3 mins. They didnt tell me i needed a voucher for breakfast even when i asked at checkin that it was included. No mention that i needed a voucher. Then our 2nd night there a group of young kids checked in. All on our floor. 2 and a half hours of yelling and running up and down halls along with slamming doors. I called down and they said they would speak to chaperones. Continued til 1030 pm. Woken up by 5:30 to the start of it all over again. Complained again at check out but they had nothing to say but sorry.

Partner

4/10

Poor

06 May 2026

Norman

The T.V. was glitching the whole time, some of the staff were professional and others, less so. Will likely not repeat a stay at this hotel.

2/10

Poor

06 May 2026

Kishore

we were charged extra for breakfast. and also AC did not work and noone picked up call at reception multiple times. staff were rudest.

Business

8/10

Excellent

06 May 2026

Shateke

Parking is the best part of the hotel.

Self

10/10

Exceptional

06 May 2026

Jerrod

This should be rated much higher than a 3 star. It's the cleanest 3 star I've ever stayed at. I will stay here again.

8/10

Excellent

05 May 2026

Kathy

Breakfast was good. Bathroom was newly renovated. Lobby area was nice.

Friends_and_family Family

6/10

Pleasant

04 May 2026

james

Lousey Breakfast buffet. All staff great. Pauline very helpfull.

Self

6/10

Pleasant

03 May 2026

Adam

Three of the four lamps in my room did not work. The bar tender who served dinner while I was sitting at the bar was very polite and pleasant but she has had no training abiut servjng a meal.

Self