Crowne Plaza College Park - Washington DC by IHG

United States , Washington D.C. - DC
GREENBELT, 6400 Ivy Ln
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100 reviews shown

6/10

Pleasant

04 May 2026

james

Lousey Breakfast buffet. All staff great. Pauline very helpfull.

Self

6/10

Pleasant

03 May 2026

Adam

Three of the four lamps in my room did not work. The bar tender who served dinner while I was sitting at the bar was very polite and pleasant but she has had no training abiut servjng a meal.

Self

6/10

Pleasant

03 May 2026

Summer

Good parking

Partner

10/10

Exceptional

03 May 2026

Rutul

Very nice and quit property.

Family

8/10

Excellent

03 May 2026

Matt

I enjoy this hotel and have stayed here every time I’ve gone to my conferences in DC.l/very convenient to Greenbelt station. I extended this stay into a mini vacation of 4 nights. It was very good and clean-I did have a problem the last night of my stay where housekeeping threw out everything in my room that was in the bathroom such as medicine toothbrushes etc.
I believe it was a mixup on when I was checking out by housekeeping-so I am docking a star for that because it certainly should never have happened -but the front desk was very understanding and reached out to housekeeping so that never happens again.
Property manager the next morning also spoke to me about it-so I am happy with their response to what happened.
Breakfast buffet is basic but very good. There is free coffee in the lobby.
One other flaw is the elevators are tirelessly slow. If you have a large group waiting for elevators you’re gonna wait a little bit to get to your room. parking is free unusually very easy to find a spot-however the last night it was harder with them having an event in the ballroom
Overall I highly recommend the crowne Plaza and will stay there again next time I go to DC.

Self

10/10

Exceptional

02 May 2026

Carla

Clean comfortable room. Plenty of

4/10

Poor

30 Apr 2026

Tetyana

Honestly, I’m still not sure whether to laugh or be baffled by my breakfast experience here.
For $19.99, the buffet is pretty bare-bones: just your basic scrambled eggs, bacon, waffles, sausage, and some fruit. It's fine if you just want something quick, but the real entertainment was the service.
Things got weird when we wanted toast. Apparently, the butter and cream cheese are kept under lock and key. When the staff member brought over the butter—retrieved as if it were a highly classified document from a secure vault—I asked for some cream cheese for the two of us. You could practically feel the hostility. She came back with exactly *one* packet. When I asked for one more, the look she gave me made it feel like I was asking for her actual kidney. She brought it, but the heavy sigh was loud enough to hear across the room.
Even the juice is under lockdown and only dispensed at her discretion.
The funniest part was at the end of the meal. I had the absolute audacity to want a second piece of toast, so I asked for one last cream cheese packet (which would have brought our total to two packets for the two of us). She flatly told me, \"No more.\" As if we'd somehow blown through the table's cream cheese quota for the day.
If you are looking for a relaxing, all-you-can-eat breakfast, I'd skip this one. But if you want a $20 masterclass in dairy rationing, it’s certainly an unforgettable experience.

Business

10/10

Exceptional

30 Apr 2026

Trocon

Everything was on point 👉

10/10

Exceptional

29 Apr 2026

Jennifer

Nice and clean rooms

Partner

10/10

Exceptional

29 Apr 2026

Jennifer

Spacious and clean rooms. The lobby is really nice and has a little convenience snack area for purchases.

Partner

6/10

Pleasant

29 Apr 2026

Silvia

Parking felt safe. Room extremely hot

Partner

10/10

Exceptional

29 Apr 2026

Sakima

Very nice property

Self

10/10

Exceptional

29 Apr 2026

Hong

很好

2/10

Poor

29 Apr 2026

Brian

I wish i could write a positive review. The property looks incredible but my stay was a short one. They overbooked the hotel. Though they did comp us the night at another property (18 miles in the wrong direction of our destination). I suggest calling before you go to make sure your reservation is booked. regardless if you get a message directly from the property an hour before you show up. thats right. we weren't notified until we got there. no phone calls no messages.

Family

10/10

Exceptional

29 Apr 2026

Johnelle

Great location and great price!!!

Family

8/10

Excellent

29 Apr 2026

Bylinda

It was a very nice hotel, far from everything else but nice overall

8/10

Excellent

28 Apr 2026

Shaquinta

The young lady at the front desk…. I believe her name is Isis…. She always makes my trip worth it … what a sweet young lady who adds so much value to the establishment!!!!!

Self

8/10

Excellent

27 Apr 2026

Dave

STOP BOTHERING ME FOR MY OPINION

10/10

Exceptional

27 Apr 2026

Joan

Everything was great with this

8/10

Excellent

26 Apr 2026

Lateish

Staff was friendly, parking on premises.

Partner

6/10

Pleasant

24 Apr 2026

Tony

Room was a bit dated, the carpet looked like from another era. Breakfast was ok. Overall, a nice place to stay for the cost

Self

10/10

Exceptional

23 Apr 2026

Y nhu

We love the breakfast lady I think her name Mel, she is very sweet and kind.

6/10

Pleasant

23 Apr 2026

Rosalie

The management continues to disrespect our organization by not having enough staff to take orders, etc. There was one female (great customer service) who was taking orsers and making drinks. This is unacceptable.

Business

4/10

Poor

23 Apr 2026

Darlene

Your stay really does begin at the front desk—and unfortunately, that set the tone for everything that followed. Two staff members were surrounded by personal items (purses, phones, takeout containers, drink bottles, chargers), which immediately felt unprofessional. One had her feet up while checking us in, and the interaction felt more like we were an inconvenience than guests—just “last name?” and “license?” with no warmth or welcome.

The room itself was fine, but several basic service issues made the stay frustrating. The restaurant was closed with no prior notice. The room didn’t have a blow dryer, and when we called to request one, no one answered. We went down to the front desk and found no one there—after waiting about 10 minutes, someone finally arrived and said they’d send one up. After another 30+ minutes with nothing delivered, I ended up knocking on a neighboring room to borrow one.

A little attention to detail and basic customer service would go a long way for Crowne Plaza.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

israel

Nice breakfast and friendly

Family_with_children

6/10

Pleasant

23 Apr 2026

Shaun

Food is good. Staff are friendly.

Business

10/10

Exceptional

22 Apr 2026

Gail

Great hotel in great location

Partner

10/10

Exceptional

22 Apr 2026

Vanessa

Clean and comfortable

Self

8/10

Excellent

22 Apr 2026

Luis Alexander

No comments, great stay except for the staff never answering the room phone calls

Partner

6/10

Pleasant

22 Apr 2026

Olufemi

Check in was smooth, and the room was very clean. Had a bad first night because for some reason, the AC did not work. Couldn't get any help. But, the breakfast buffet, and the staff were very good! Tried to take a shower my second morning...the bath getll bottle was empty. That was quite upsetting. I believe they should be refilled every morning, and shouldn't run out. Overall, a good stay. 4 stars

Self

10/10

Exceptional

20 Apr 2026

Angelica

Great stay , the breakfast that you need to pay in order to be included is a dine in. You can’t bring it up to the room just a heads up.

Pet

8/10

Excellent

20 Apr 2026

Melissa

Ok so the building itself was very nice, modern, clean. The breakfast was the same everyday so that was a bit boring, tho good. No microwaves in the rooms and my fridge didn't work properly so that was annoying. You had to microwave in the marketplace area near the lobby. Front desk was hard to get at times, they were polite. The cleaning staff were very nice. Overall i wish they had more to offer but it was comfortable and clean so i would stay again.

Friends

4/10

Poor

20 Apr 2026

Arthur

No way to hang up clothes in accessible rooms.

No microwaves in accessible rooms.

The manager did not respond to the request to speak.

Partner

4/10

Poor

20 Apr 2026

William

The main issue was the ventilation or associated heating and air was terrible it always felt like the heat was on even when the thermostat setting stayed at 65 degrees. On top there was only one roll of toilet paper in the room and the elevator had an button for closing the elevators was broken in which of you pushed it the button went straight through this was reported and when I left this morning the button was still bot fixed. Probably won’t come back tothis one

Partner

10/10

Exceptional

20 Apr 2026

Emilia

Nice stay

10/10

Exceptional

19 Apr 2026

Damon

Great

Partner

2/10

Poor

19 Apr 2026

nateka

I did not like anything about my stay. From the moment I arrived the first contact at the customer service desk was negative. Not friendly not outgoing. Pretty much at like she did not want to be at work! My room was muggy and damp feeling. You could see the air filters were full of dirt and very obvious that they are not changed on a regular basis. Clearly explained why their air quality in the room was terrible and felt so muggy and damp. Housekeeping entered my room changed and made up only one bed (I had a room with double beds) and left all the trash in the room. That was disgusting. The ceiling lighting fixtures in the hall right outside the elevators had sooooo many dead bugs in them. You look up at the fixture and all you could see is tons of dead and what look like flies! So it’s very obvious that there are bugs flying around this hotel. Has to be, my room was on the 7th floor. I can only imagine what was in the lighting fixtures in the lower floors. Upon check out, just like check in, customer service was AWFUL!!!!! I walked over GREETED the rep, told her I was checking out and she looked at me and said you are good. No response to the greeting, no how was your stay or even thank you for staying. NOTHING AT ALL! So my overall rating is….NEVER AGAIN! This hotel is nasty, dusty, dirty and has poor customer service!

Family

10/10

Exceptional

19 Apr 2026

Kiara

Clean , great customer service

4/10

Poor

19 Apr 2026

Colin

This hotel has some good things and quite a few things of concern. I got a very reasonable rate for my 4 night stay. However, the hotel seems to want to make up for that in other ways. No water bottles provided in the room but you can buy them at their self serve kiosk that is more expensive than an airport. Smart water bottles retail for $8 each! The hotel’s apparent remodel is good. The lobby looks nice. Rooms pretty standard for that rate. Lighting isn’t great and the pillows are not comfortable but that’s normal in my experience. The room had most things you would want. My big issue was the cleanliness and service. The air vent in my bathroom was filthy. Stuffed with dirt and dust. I mentioned it each morning to the front desk who assured me it would be taken care of and each day it was not. Location-wise if you want to see downtown DC there is good news and bad news. Good news is there is the Greenbelt metro station locally which is at the end of they yellow/green line. Bad news is it’s either a 25 minute walk across things like a freeway overpass, or a bus ride that comes only a couple times an hour, or a $12 uber ride. I made it work but something to consider. I didn’t try the restaurant and the bar so cannot comment. If you are not needing to be in downtown DC and have a car for something more locally, this might be a fine hotel. If you are coming to see the tourist sites of DC, don’t let the good rate fool you. I’d look somewhere else.

Self

6/10

Pleasant

18 Apr 2026

JIE

Did not clean the room

Family

10/10

Exceptional

17 Apr 2026

David

Food and drink were excellent. Friendly staff, and helpful.

6/10

Pleasant

17 Apr 2026

abhi

When I checked in this Crowne Plaza took an hour and a half to check me in because they don’t recognize Hotels.com standard room designation between 1 King size bed and 2 Queen size beds … instead of checking in at 10:30 pm, we checked in closer to midnight … unacceptable. The next day the manager offered us a free breakfast. He was very professional and he acknowledged their systems lack of communication with Hotels/Expedia

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Nicholas

Staff was amazing, but I was very disappointed in the room. The rooms ac was barely working in 90 degree heat and had stains all over the carpet. As well as left over towels from the last person.

Self

2/10

Poor

15 Apr 2026

Jose

I was hot the entire night, the ac was down.

2/10

Poor

14 Apr 2026

Michelle

It wasn’t to bad if it’s something of a quick stay but the rugs where dirty and it had a moldy smell

Partner

6/10

Pleasant

14 Apr 2026

LaRhonda

I would give them a better rating but they don’t like to return your deposit back to you. It’s been over a week and I’m still waiting on my deposit. I will never go back

6/10

Pleasant

12 Apr 2026

Mara

Had a clean room and nice view.
Breakfast was delicious with a good variety, albeit a bit on the cold side rather than hot.
There was a big youth group staying and were very rowdy, made noisy into late nite and put their garbage at my door.
I had to checkout at 5am and was unable to rest

Self

4/10

Poor

12 Apr 2026

Danaisha

Overall it was not the worse ever, there just a few things that need to be adjusted. Such as the ice and microwave only being available in the lobby while there is over 15 floors in the hotel. Also before assigning a room check to make sure all of the items are working, such as the bed lights and the room phone. There was an issue with the water being cold it did take a minute for the temperature to warm but the staff was also helpful is making sure the issue was resolved.

Self

2/10

Poor

12 Apr 2026

Zanena

room was nasty, not clean and missing amenities in the rooms

Family

10/10

Exceptional

11 Apr 2026

Paul

A good, comfortable hotel for resting after a long day. Breakfast is not included, but overall the stay is pleasant and suitable for both short visits and business trips.

Family_with_children

2/10

Poor

11 Apr 2026

Derrick thomas

keep putting a hold on my card of $100 and I didn’t stay there

6/10

Pleasant

11 Apr 2026

KIARA

Parking was safe and easy, staff were polite, the lobby was very nice and clean. But my room refrigerator was broke upon arrival (hot air) which was upsetting. The front desk promptly called the maintenance man who came to check it out and replaced it with a new one. There was also no ice and you had to go to the lobby shop, go into a cooler and take ziploc bags of ice. After the first night it took housekeeping until 5pm to even knock to clean the room. At that point we just asked for towels and left out. Other than the minor inconveniences it was a clean property.

Partner

10/10

Exceptional

10 Apr 2026

Shirelle

Everything was good and to my liking. Friendly staff.

Family_with_children

6/10

Pleasant

10 Apr 2026

Krista

The room was okay, but the sheet on the bed had a hole in it. The hotel indicated they were close to the train or Marta Station, but if you don’t have a car, the walk was miles away. The cable went out several times during our stay, and the food at the restaurant was not good especially for the prices. The only positive for this hotel was that it was affordable. I would not stay here again.

Partner

4/10

Poor

10 Apr 2026

Jason

Waited in line over 20 min to check in because they only had one person at the desk. They messed up our reservation and had us in the wrong type of room. Fire alarm went off at midnight and the had kids prank calling the rooms. Alarms didn’t actually sound in the rooms. They had people coming around and knocking on doors. A very bad experience and didn’t get much sleep.

Family_with_children

10/10

Exceptional

09 Apr 2026

Shaquinta

When I first arrived the receptionist was nice and check in was pretty easy. My first room toilet was broken and the refrigerator… they quickly put me in another room which was much better. The bed was comfy and the room has black out curtains… no noise pretty quiet stay. The food was horrible but try at your own expense. I would definitely return.

Partner

10/10

Exceptional

09 Apr 2026

Monica

The place is clean.

Partner

6/10

Pleasant

07 Apr 2026

Sheikh

Hotel staff wasn't very friendly; the lady who was at the breakfast section was very rude.

Family_with_children

10/10

Exceptional

07 Apr 2026

Daphnee

It was a pleasant stay.

Friends

10/10

Exceptional

07 Apr 2026

Nidia

The room was spacious,

10/10

Exceptional

07 Apr 2026

Robert

The gym had more equipment than most hotels.

2/10

Poor

07 Apr 2026

Jazmine

The rooms were extremely stuffy no matter how low I set the thermostat. My tv didn’t have a signal for cable and the staff could have cared less. They offered me a new room on the last night of my stay. I was there for four days with my children. That made for a really boring stay on top of them not having a pool.

Family_with_children

10/10

Exceptional

06 Apr 2026

Ajay

Nice hotel reasonably priced

Family_with_children

10/10

Exceptional

06 Apr 2026

Carolina

Hotel is spacious and in a great location. Will definitely stay here again

2/10

Poor

06 Apr 2026

Claudio

I had a very disappointing stay. When I was taken to my room, the AC wasn’t working. I gave the staff a chance, and they moved me twice, but none of the rooms had functioning AC. They said an engineer would come in the morning, but I was checking out the next day. It was very hot in DC during my stay, and without AC I couldn’t sleep. Unfortunately, this ruined my trip. This isn’t what I paid for.

Partner

4/10

Poor

06 Apr 2026

Nadage

Fire detector went off for 10 minutes for no reason, the phone in the room was not working so I could not call the front desk, The air conditioning was not working and the room was very hot.

10/10

Exceptional

05 Apr 2026

Kyra

Room was clean and the staff was very helpful.

10/10

Exceptional

05 Apr 2026

Kierra

10/10 would high recommend

8/10

Excellent

04 Apr 2026

Guia

Good

8/10

Excellent

04 Apr 2026

Deepak

Our stay was an absolute delight. The room was clean and the breakfast was excellent.

Partner

10/10

Exceptional

03 Apr 2026

Queciana

Clean room. The lady at check in was nice!

Family_with_children

10/10

Exceptional

03 Apr 2026

Marvin

Good breakfast

10/10

Exceptional

02 Apr 2026

LaShell

The gym is fantastic, but it was a bit warm in there...maybe check the AC to lower the temperature a bit

10/10

Exceptional

02 Apr 2026

Desiree

Well maintained pleace. Very friendly staff. Food was good. One of the best places i have stayed at. Only issue was elevator was not working when we checked in.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Leonardo

great hotel we enjoyed our stay

Partner

10/10

Exceptional

01 Apr 2026

Jacqueline

Decent breakfast, very nice lg rooms.

10/10

Exceptional

01 Apr 2026

Apolinar

Great breakfast just the morning staff have an attitude

8/10

Excellent

01 Apr 2026

Waranyu

Breakfast overall is good. The food is pretty standard: eggs, bacon, sausage, fruit, and bread.
There was only one waitress who was overwhelmed.
Our room was clean and nice, and the cleaning staff was good.

Partner

8/10

Excellent

31 Mar 2026

Angelina

Overall, the impression was good — the room was clean.
There were three of us, but only two towels were provided. I received SMS messages offering feedback on the service quality, but no one responded to my replies. The bathroom was completely empty and lacked space to leave clothes.

8/10

Excellent

29 Mar 2026

Naikerra

My stay at this hotel was great, the staff were attentive, respectful and friendly. The room itself was clean and the housekeeping was attentive and professional. I especially loved the gym, nice size with everything you need for a good workout. Te only complaint I have was my water was sometimes lukewarm- I don’t know if it was because of the high occupant but other than that no complaint. Highly recommend this hotel, especially for solo travelers.

Self

8/10

Excellent

29 Mar 2026

Johari

The hotel only gave us one bath towel for a two bed room

Family_with_children

8/10

Excellent

29 Mar 2026

YASEMIN

Fresh breakfasts

6/10

Pleasant

29 Mar 2026

Karen

The breakfast was cold. The towels need to be updated. The room was clean but I prefer rooms without carpet

Partner

10/10

Exceptional

28 Mar 2026

MIREYA

It was worth the price

10/10

Exceptional

27 Mar 2026

Lola

Yes

10/10

Exceptional

27 Mar 2026

William

I was amazed at the quality of this property for the price I paid. Note that although it is within reasonable walking distance of the Metro station, it is not safe to walk between those locations after dark.

Self

2/10

Poor

27 Mar 2026

London

This wasn’t an ideal stay but the staff was great and helpful.

10/10

Exceptional

26 Mar 2026

Paul

10/10

Exceptional

24 Mar 2026

Nikhil

Clean room, great staff, amazing room and view. Only issue was with the location being 20-25 mins away from city and the bar who over charged $125 for 4 shots of whiskey and 1 Espresso Martini. She did try to make the bill for 25 mins and finally charged $125. I dont know in what world they would charge this much for. I purchase the same black label 750ml bottle for $48 and 4 shots of 30ml costed me approx $100 makes no sense at all.

Family_with_children

10/10

Exceptional

24 Mar 2026

Eunsuk

Good experience

Family_with_children

4/10

Poor

23 Mar 2026

Ayser

Good ig

Family_with_children

10/10

Exceptional

23 Mar 2026

Monica

I did not even go in the gym but the rooms where a great size the only thing that would be great if there was a microwave in the room other then that we had a great view all around the placw and its very convenient there is a restaurant and bar right down stairs also a little store for your all night needs close to food and mall and right off the interstate hreat parking and the stagf was wonderful

8/10

Excellent

22 Mar 2026

Wanda

Nice hotel would stay again

6/10

Pleasant

22 Mar 2026

Kerry

The inside of the hotel, the lobby and the restaurant are lovely. The staff were very friendly. The coffee maker in our room was broken. In the bathroom there was a very long strand of hair left on the wall from the previous guest. That was a little gross.

Partner

10/10

Exceptional

22 Mar 2026

Joshua

The hotel is clean and the room is spacious especially the extra seating couch. The breakfast is very good better than many other hotels.

Partner

10/10

Exceptional

21 Mar 2026

Shaniah

It was a very great stay, I loved the hotel. Will be back

10/10

Exceptional

21 Mar 2026

Tyshja

Room was spacious and clean. Staff was nice as well.

Partner

8/10

Excellent

19 Mar 2026

Renee

The room was nice however there was no closet.

6/10

Pleasant

19 Mar 2026

Ashley

The room cleanliness and overall condition were very disappointing. In Room 815, there were visible stains all over the floor, which clearly had not been properly addressed. If this issue is still present for future guests, it suggests it was never reported or handled appropriately by staff.

Additionally, the shower was only partially cleaned upon my arrival, to the point where I felt the need to clean it myself before using it.

For a hotel with the reputation and rating of the Crowne Plaza, this level of cleanliness and maintenance is unacceptable. These issues should not be occurring at a property of this standard.

Self

10/10

Exceptional

19 Mar 2026

Philip

Awesome