Name: Best Western Plus Laurel
Address: 1 North 2Nd Street, Laurel, 20707, US

8/10

Excellent

02 Aug 2026

Anthony

Breakfast chef is rude. Remind him he’s in the service business

2/10

Poor

02 Aug 2026

susan

We usually love Best Western Plus, not this time. We were greeted with the man at the front fest on his phone and completely ignoring me standing there till he finished what he was watching. Then we asked for two extra pillows, he said they don’t do that. I have to sleep with extra pillows so that was a first I was ever told that and was very disappointed. Then we asked to get a blanket, he said no after he sat on his phone and acted like he didn’t see me standing there for a long time. No reason just no so my son that was sleeping right near the ac was cold all night. The bathroom could have been cleaner. The shower corners had mildew, the back of the sink was all dusty with small hairs. The breakfast was not big enough to feed the amount of people in the morning the kitchen staff cooked everyone’s waffles which seemed weird. No decaf, which also seemed unusual. I don’t write reviews but I booked this thinking it was excellent and also our beds were very very firm, if I had knew all this before booking I would have stayed somewhere else. The breakfast did taste good and the pool was very very nice, hopefully that helps someone.

4/10

Poor

01 Aug 2026

Simone

The staff in the morning was very rude, cursing using foul language, calling names and making very inappropriate comments, the dates this was was 07/30/26-07/31/26 the lady that worked the desk and the male that worked the kitchen, made us feel very unwanted there.

6/10

Pleasant

01 Aug 2026

Uma

Just a place for a sleepover.

8/10

Excellent

30 Jul 2026

Peter

Breakfast was not bad, quite a few options. Room was clean. The only negative was the area around the hotle was quite run down. Didn't look very safe in the carpark and over night anothet guest had all 4 wheels stolen from his car.

10/10

Exceptional

29 Jul 2026

Spencer

Great spot!

8/10

Excellent

28 Jul 2026

Brett

Staff was amazing, rooms were clean and they were generous with the towels. Only complaint was the beds were hard as rocks.

8/10

Excellent

28 Jul 2026

Sikking

The staff was very helpful.

2/10

Poor

24 Jul 2026

Keith

I arrived to the hotel at 11:30 p on a Saturday. I didn’t like being greeted at the elevator by a big black greasy shiny cockroach. When I woke often and on at night I thought about the roach. And it’s been six days since the Hotel has yet to respond. I emailed the manager four times, got Expedia involved, and got the best western customer service involved. I called the Hotel directly once about it and they said they were busy and will get back to me. That was three days ago. Even though I paid for the entire hotel upfront, they charged me 80 something dollars for some reason. Still have not gotten a response from the hotel, now six days gone by.

10/10

Exceptional

22 Jul 2026

Vokhidjon

A very good place to stay.

10/10

Exceptional

22 Jul 2026

ALRICK

The stay was excellent. No complaints over here.

10/10

Exceptional

22 Jul 2026

Christa

The hotel was clean and very well kept. Staff was nice and helpful. The breakfast was good. The pool was nice.

Self

10/10

Exceptional

20 Jul 2026

Kimberly

Great stay.

Partner

10/10

Exceptional

20 Jul 2026

John

No issues, room was clean

Self

10/10

Exceptional

20 Jul 2026

Jean

I've stayed at a bunch of hotels along the highway in Laurel over the years for performances at the Merriweather Post Pavillon. I rate this Best Western as the best to make the most if you come for a weekend of shows. It's a mere 20 mins from the venue, so getting back and forth is a breeze. I really enjoyed my clean, comfortable room, and the king bed to fall into late at night.

I entertained myself during the day with a nice little workout in the fitness room, and then had a pleasant swim in the outdoor pool on a sunny summer day. Breakfast was good -- a generous selection.

Despite the hotel being filled to the brim, the hard-working staff could not have been nicer. Everyone was pleasant and kind--cleaning crews, maintenance workers, the front desk staff, the nice lady keeping the breakfast stocked and the tables clean. Special thanks to all for an extremely pleasant stay!

Self

10/10

Exceptional

20 Jul 2026

Lorraine

It was what I needed, a place to get a good night's sleep.

8/10

Excellent

18 Jul 2026

Vernice

Upon arrival the hotel lobby appears clean. The room looked very clean and renovated. Had a fridge and microwave. Our room overlooked the pool area which had outdoor games, chairs, and tables that all looked neat and tidy. Breakfast had a good assortment of options which changed each day. The staff that I encountered were all friendly. My only concern was the bedding. One of the beds in the room had staining on a comforter and the sheets. It was hard to decifer if it was a permanent stain or bedding that wasn't replaced so we requested a new bedding. We were told there were no clean comforters which was a little unsettling, I was also told I had to go to the front desk to pick up new sheets, they wouldn't bring them to the room. Which was a little odd from what I'm used to. Other than the that 1 issue, the stay was great. We didn't hear the train, as other reviews had mentioned. It was quiet, the beds were comfortable. Great area to stay if visiting Baltimore and DC.

Family_with_children

8/10

Excellent

18 Jul 2026

Khayla

Good

Partner

10/10

Exceptional

18 Jul 2026

John

My room was clean and reasonably quiet. I was lucky to get a room facing the pool, rather than the nearby highway road, so inquire about that choice if you are particularly concerned about noise. Equipment and plumbing all worked fine while I was there. I had one desk chair in my room that had a minor problem staying at the correct height, but I was able to raise it by myself with a control. Overall, everything was fine. Front desk was helpful for handling my requests, and parking around the hotel is close and plentiful.

Self

10/10

Exceptional

17 Jul 2026

Funmilola

Hotel room very clean
Cleaning service excellent.
I will stay in the hotel in my future travels

Self

6/10

Pleasant

15 Jul 2026

James

The hotel was clean however the elevator wasn’t really working and the breakfast was subpar. As we were entering our room, someone was coming out of our room, which was a little concerning. He identified himself as “pest control”, which was also concerning! He didn’t tell us what he was doing in there, but did say that there were no pests. Overall, we would not choose to stay at this hotel again.

Family

10/10

Exceptional

14 Jul 2026

john

It is nice

Self

8/10

Excellent

13 Jul 2026

Alicia

Room was cleaned daily and the bed was comfortable. The hotel is in an old part of town and not really convenient to DC. Breakfast was limited and the man over it was not friendly.

Partner

6/10

Pleasant

12 Jul 2026

Maame Maggie

I loved the convenience of the location. The front desk was helpful. However, the bathroom had not been thoroughly cleaned before my arrival…I found hair on the floor and the toilet seat hadn’t been cleaned. I don’t plan on booking this hotel again but it was necessary for my trip.

Self

8/10

Excellent

12 Jul 2026

Latasia

Clean property, gets the job done but there are absolutely ZERO noise boundaries unfortunately. You can hear every door slam and every conversation in the hallway, and even the traffic outside which was disappointing because everything else was great. The breakfast was typical continental breakfast. If there was noise proofing I would come back

Partner

10/10

Exceptional

11 Jul 2026

Magdalena

El olor no era agradable en los pasillos en los primeros días y no se sentía el aire en el pasillo en la semana. Pienso que se deberia limpiar las habitaciones todos los días no preguntar por cuarto o cliente, pero lo demás el cuarto súper bien, desayuno bastante bien, piscina y estacionamiento muy bien.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Marie

I went to swim in the pool, but it was closed.

8/10

Excellent

10 Jul 2026

samuel

Very clean

Family

10/10

Exceptional

10 Jul 2026

Roszetta

Everything was extremely good.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Sigurd

For the price and area - Room was nice. Bathroom was nice. Free breakfast was good, breakfast cooking staff was friendly.

10/10

Exceptional

03 Jul 2026

Chad

🙂

8/10

Excellent

02 Jul 2026

Lesley

The breakfast crew was amazing. Interactive with visitors. I can't rememebr her name but she's there in the mornings for breakfast, she was amazingly wonderful

10/10

Exceptional

02 Jul 2026

Doris

Clean room, staff

Family_with_children

8/10

Excellent

02 Jul 2026

Oseme

The room was very spacious and the beds were extremely comfy. Had a wonderful night rest and it was perfect. Clean washrooms, nice amenities and the gym was also great!

Family

6/10

Pleasant

01 Jul 2026

Mehran

It is not a comfort place and definitely not friendly staff .

Self

10/10

Exceptional

01 Jul 2026

LynAnn

Clean room, excellent staff, loved the breakfast

Partner

8/10

Excellent

30 Jun 2026

joseph

clean, pool was clean and 8 foot deep. restaurants close, stores close.

Partner

10/10

Exceptional

29 Jun 2026

Tateum

We had a short stay. The bed was very comfortable!

Partner

6/10

Pleasant

29 Jun 2026

Tushar

Amenities could be better. Must provide water bottles during the check in. This is very common at other hotels.

Partner

6/10

Pleasant

29 Jun 2026

Jonathan

Sketchy area, breakfast was substandard. Clean room

Family

8/10

Excellent

28 Jun 2026

Taryn

The hotel itself was clean and comfortable. The area it's in is run down. The staff was friendly and helpful.

10/10

Exceptional

27 Jun 2026

Yojannes

Breakfast was really good and staff very friendly and professional

Family

10/10

Exceptional

27 Jun 2026

Anusha

free parking great location close to many restaurants shops and ev charging stations

Family_with_children

8/10

Excellent

22 Jun 2026

Evelyn

The breakfast options were too limited

Family

10/10

Exceptional

22 Jun 2026

Nilanjan

Front desk and breakfast room stuff are very friendly, caring and competent. The check-in and check-out were seamless. I requested an hour of late check-out which was granted with a smile! Laurel is small little town and the hotel is next to the main street and short walk from the train station with direct connection to DC and Baltimore. It is also a great value for money. Warm breakfast is lovely, lots of options and staff would monitor the space for cleanliness and replenish items promptly.

Family

10/10

Exceptional

21 Jun 2026

Kehinde

Clean property and room. Nice staff. Good breakfast. Enjoyed my stay.

Self

8/10

Excellent

21 Jun 2026

Jonathan

Good property with Mexican restaurant next door. Would have gone even higher but did have a brief scare with elevator issue.

Had good breakfast options, Nice rooms, and friendly staff

Self

8/10

Excellent

20 Jun 2026

Houston

Parking was close and convenient to the hotel which was nice. Other than that it was a basic room, decently clean, and overall about what I expected. The location is decent for access to amenities but some popular things like Starbucks and chain stores/restaurants are a bit down the road. Staff seemed to have some challenges printing a basic folio for late checkout but I did get one.

Partner

2/10

Poor

18 Jun 2026

michael

I was overcharged twice. no response from staff

Business

10/10

Exceptional

17 Jun 2026

Dawn

This was a nice hotel, things were clean and well cared for. The bed was comfortable and the rooms and bathrooms were clean and up to date. We did not have very spacious rooms (1 King room & 1 Single Queen room) each had only one bedside table, since they were next to the elevator. We found out later that we just happened to be given two of the hotel's smallest rooms so we could be near situated each other. The breakfast was good. We all found things that suited us to eat. The staff, particularly the breakfast staff, was friendly and helpful. There were a lot of stores and restaurants within a short drive and the drive to BWI was only 20 minutes at 7 pm when we needed to pick up family members. We liked that this hotel while not too far from BWI had free parking and free breakfast and was reasonably priced. We did not use the pool or workout facilities.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Dorian

During my stay a guest banged on my door while the employee was right next to him. Stating I was loud. I never got any warnings from the hotel staff. Uncalled for actions.

Self

10/10

Exceptional

15 Jun 2026

John M

All good thanks

Partner

10/10

Exceptional

13 Jun 2026

Anna

Clean, quiet, and affordable

Self

10/10

Exceptional

12 Jun 2026

Dawn

The room and bathroom were clean and up to date. The bed was comfortable. It took a while to get hot water in the shower at first, but then it was nice and warm. The room was a bit tight with only one bedside table - both in the king room and the single queen room. The breakfast had a number of options and we all found something we wanted. The breakfast staff were friendly and helpful. There were a lot of stores and restaurants not far away. It was also about 20 minutes from BWI where we were picking up family.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Carmille

Helpful and friendly staff!!!

Friends_and_family Family

8/10

Excellent

08 Jun 2026

SUPRIYA ASHOK KUMAR

Good place given its price . Breakfast and parking included which is tough as you get close to DC area - you get either of the amenities or none and have to pay for each

8/10

Excellent

07 Jun 2026

L. Derek

Hotel and staff were very nice. Room was clean and bed was comfortable. The location seemed a bit uncertain but ample parking was available and the property itself felt very secure. The breakfast was average; I was hoping for waffle iron and a few more above average breakfast items. The value of the stay was above average. Very nice price for stay.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Lucas

Great room , staff and breakfast!

Self

8/10

Excellent

05 Jun 2026

Michele

It was a very nice place to stay while we visited Maryland for a graduation. The hotel was convenient and close to many restaurants, outdoor shopping malls and places we stopped to see. The only downside was the breakfast. While there was somewhat of a selection, not alot but more than just a continental breakfast, it was not tasty at all and a lot to be desired. Overall it was a very pleasant stay.

Family_with_children

10/10

Exceptional

04 Jun 2026

Mansour A

Good place

Family_with_children

10/10

Exceptional

04 Jun 2026

Charles

Location was good, clean

Partner

10/10

Exceptional

03 Jun 2026

Omid

Breakfast was good but not great.

10/10

Exceptional

02 Jun 2026

Outlaw

Clean

Family_with_children

10/10

Exceptional

01 Jun 2026

Yanika

The breakfast was good. The rooms are clean. The refrigerator didn’t work, but other than that everything’s fine.

Family_with_children

10/10

Exceptional

31 May 2026

Priya

Amazing

10/10

Exceptional

31 May 2026

Rachel

Everything was wonderful! I was very pleasantly surprised at the modern design and beautiful room and facilities. The entire staff was nice and helpful. The breakfast was absolutely delicious and I loved the variety. My husband and I LOVED the showers, fantastic water pressure and again beautiful modern design. If I stay in this area agin it will definitely be here. Thank you!

Partner

10/10

Exceptional

31 May 2026

Carter

Clean, comfortable bed, helpful staff

Self

10/10

Exceptional

30 May 2026

Maria

Hands down the cleanest Best Western I have ever stayed in. Our room faced a road and we could hear a train as well. If you are sensitive to noises, bring earplugs. Would stay here again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Amadu

Nothing else

Family

10/10

Exceptional

28 May 2026

Hannah

This hotel is so far one of the best. Their services were exceptional 👌 not forgetting their breakfast, too notch. Thank you for accommodating us during my wedding.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Brandi

The hotel room was very clean and there was plenty of parking. The stay was very affordable. There were a lot of negatives, but I think that's the natural balance of an affordable hotel vs expensive hotel. The front room of my king suite where the sofa bed was located made me and my kids cough, sneeze, and itch. We do have allergies so the room/bed probably was dusty. Unfortunately, it prevented us from being able to use the sofa bed. The staff was not personable and their friendliness was noticeably forced (except for the night front desk employee Ms. S., who was fantastic!). It seemed like every employee had an annoyed look on their face when they didn't notice me and then forced a smile once they did. The day manager was especially rude and could be the reason for the staff's somber attitudes. I encountered him twice speaking to staff and was disappointed by his condescending tone to the employees and also to me when I asked him a simple question.

Family_with_children

10/10

Exceptional

24 May 2026

gertrude

I think there is this lady at the kitchen area that helps , she is an absolute delight to see in the morning. A typical mama bear that wants to feed everyone. She will offer you options and ask you to try. She made it feel
Like home away from home. Housekeeping was always on time to keep rooms clean. Wish I could give a 11/10 for this stay.

Friends

8/10

Excellent

22 May 2026

Shanita

Front desk staff was helpful and friendly. The breakfast was ok. There is a pool but it is outside. The rooms were clean but needed a little touch up in areas. The area wasn't bad and there were lots of shopping and food places near.

Friends_and_family Family

4/10

Poor

21 May 2026

Fareed

Would not recommend.

Seems to be some interesting characters staying here.

Room was not clean.

Self

8/10

Excellent

21 May 2026

Amardeep

Friendly staff clean room close to a lot of places

Self

8/10

Excellent

18 May 2026

Stephen

The room was nice, comfortable, and housekeeping came every day. The digital clock on the nightstand actually gave the correct time! That seems to be a rarity in hotels today. It was fairly quiet despite that fact that the hotel was fully booked that weekend. The breakfast was OK though basically the same thing every morning. My main complaint was the shower. I was on the 4th floor and it took several minutes for the warm water to reach my floor. It was never hot; I didn't have to adjust it. At least it wasn't cold. I had no problem finding a parking place.

Self

10/10

Exceptional

18 May 2026

Edwin

Clean room, helpful staff, good breakfast and great coffee.

Self

8/10

Excellent

18 May 2026

David

In general good stay. We had an issue with our key cards each day.

Friends_and_family Family

10/10

Exceptional

17 May 2026

raquel

We have stayed at 5 star hotels and this place was as nice as those. Staff was friendly and nice as well. It was like a brand new hotel. The only negative thing I could complain about was the breakfast was the same each day. It was great but I love bacon and sausage was served every day. But the yogurt machine with fresh fruits was delicious.

Partner

10/10

Exceptional

17 May 2026

David

Considering the Best Western's proximity to Laurel Park Racetrack, we were happy to be able to get two rooms on Preakness weekend.
Staff were great from the front desk who greeted us and later found us a remote for the tv, the manager who helped with our reservation, housekeeping who made sure our rooms were clean and comfortable, maintenance who took care of a minor problem within minutes of asking, and breakfast room staff who kept both cold and hot items available. They were friendly and professional.
Parking was convenient.
We were disappointed that the patio and pool area were not open to enjoy the sunny warm days, but it was still early in the season.

Family

10/10

Exceptional

17 May 2026

tim

The staff was great, room was excellent and the breakfast was very good!

Self

4/10

Poor

17 May 2026

Brent

Parking was good. Area was a little sketchy. Very loud road noise and train 100 yards from hotel.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Rhonda

The heater/ac unit is too close to the bed in room 417, the fan blows right on you. That's just my opinion.

Partner

10/10

Exceptional

16 May 2026

Deana

Clean room and friendly staff

Friends_and_family Family

4/10

Poor

15 May 2026

Rosemary

This hotel was way over rated on Expedia. The area itself wasn’t the best and the hotel didn’t have the feel of a safe, warm environment. I traveled with my daughter and was grateful it was only one night.

Family

10/10

Exceptional

12 May 2026

Ramon

Good

10/10

Exceptional

11 May 2026

Jacqueline

The breakfast was amazing parking was safe and simple will recommend this hotel

Business Family_with_children

8/10

Excellent

11 May 2026

albert

Overall I good experience and would stay again

Friends_and_family Family

10/10

Exceptional

11 May 2026

YAN

Good breakfast . Clean and good coffee

Family_with_children

8/10

Excellent

11 May 2026

Sorento

Very nice property for the price. Decent breakfast and the property was well maintained. No issues self parking as there was more than enough room. My room (king bed w/sofa) was nicely sized. The only issue was the shower leaked at the bottom, room 506, if you wanna get that looked at. Other than that my trip here was pleasant!

Self

10/10

Exceptional

10 May 2026

Arnold

All excellent

10/10

Exceptional

10 May 2026

ERIC

Rooms were clean

10/10

Exceptional

08 May 2026

Karen

Perfect place for the price. Clean, safe, and parking! Rooms renovated. I would stay here again!

10/10

Exceptional

06 May 2026

mi wha

Good.

10/10

Exceptional

04 May 2026

Clive

The rooms were clean, the staff was very friendly, and there were exact choices for breakfast and parking available.

Family_with_children

8/10

Excellent

04 May 2026

Arvindar

We were here for one night & found the room adequate. Clean with nice sized bathroom. Equipped with a refrigerator & microwave in room. However no coffee maker or hot cups or tea + coffee ingredients. We checked in suite late ( around 10.00pm) & a cup of tea would have been very welcome
What I didn’t like was that the room was outside the main hotel with cars parked in front of the room. It was quiet… just the idea of being outside & being a cold night didn’t want to get out of the room for tea/ coffee
The breakfast next morning was great with excellent choices (hot)
Will stay here again as a good value for money

Partner

8/10

Excellent

02 May 2026

Eugene

Hotel room was very pleasant and clean.

Partner

10/10

Exceptional

02 May 2026

Manasseh

It was great staying there