Name: Extended Stay America - Columbia - Gateway Drive
Address: Eli Whitney Drive, S/N, Columbia, 21046, US

6/10

Pleasant

07 Jul 2026

Lisa

We booked this room due to a power outage at home and were mainly interested in the full-sized refrigerator so we could prevent the loss of all the food in our home refrigerator. We also needed a place to shower and use the bathroom, since we could not do that at home with no power to the well pump. The refrigerator was a welcome benefit, but the water service was out for several hours on our second day due to maintenance, which eliminated one of the two reasons for being there.

The room itself is basic, and moderately well maintained. Other than the kitchen, amenities included a bar of soap, plastic cups, bath towels and washcloths in the bathroom. The mattress was quite rigid.

Partner

2/10

Poor

07 Jul 2026

Salome

Me and my husband have been staying at this property for over 4 years and never had any problems with bugs. We have not been to this property for over a year so bee

2/10

Poor

27 Jun 2026

Dylan

Check in took 25 minutes. Our shower did not work the night we arrived and maintenance could not fix it. They brought a bucket with a pitcher to our room so we could pour water over our heads while standing in the shower. We were told when we woke up we could come to the front desk and get a new room for our second night however at 7 o’clock in the morning we were awoken by a loud banging noise. It was maintenance and they fixed it which was good, however, this was not the resolution that was discussed the previous night with staff. We were expecting to wake up leisurely and then go get a new room. On top of these issues, the bathroom appliances were absolutely filthy and disgusting. The enamel was chipping off of the bathtub. The bathroom vanity had burn marks on it and the worst part is they didn’t put any shampoo in the shower. You had to go to the front desk and ask for it. Never in my life have I ever stayed at a room where you had to go to the front desk and ask for shampoo. The hallway smelled like cigarettes and because it’s an extended state, you have a lot of unsavory types of people who live there so it feels very unsafe.

Partner

4/10

Poor

15 Jun 2026

Tonya R

Our room was a clean roof over our heads.
But you look out the window or come through the front door and the trash cans are running over. Not a good look.

Partner

10/10

Exceptional

15 Jun 2026

Starr

Warm, welcoming staff and comfortable accommodations. Looking forward to my next visit at this property. The staff truly cares about their guests.

2/10

Poor

14 Jun 2026

Katrina

Front desk is shut down until 9am and it not reachable for towels, key issues, etc. Rooms need updating.

Friends_and_family Family

4/10

Poor

13 Jun 2026

Angela

The front desk staff was wonderful. However, if you need to check in late or want a personal check out in the morning, this is not the hotel for you. There is no one staffing the front desk after 10 p.m. and no one there when we checked out just before 8 a.m. on a Saturday. The elevator was clean. That is the nicest thing I can say about the hotel. We were traveling as a family of six and needed a hotel on very short notice, and this was one of the only options. If you have another option, I suggest you pursue it.

Family_with_children

4/10

Poor

13 Jun 2026

Samantha

Not welcoming, smelly, and a bit scary as a single traveler. I wouldn’t stay there again.

Self

8/10

Excellent

12 Jun 2026

Karen

Clean room, comfortable bed. All in all pretty good for the price.

10/10

Exceptional

03 Jun 2026

Laurie

Clean room, friendly and helpful staff, everything working wonderful

Family_with_children

6/10

Pleasant

29 May 2026

Erik

This was an entirely different hotel from when I last stayed...We were safe and not bothered by anyone, but transients (drugs) are definitely housed here. The water and water pressure were great -- but the rooms do not have dishes, coffee makers, nor cookery, and they use too! This location is definitely neglected because of the new location across the highway..

Partner

8/10

Excellent

25 Apr 2026

Paul

It was cool . I’d go back

8/10

Excellent

03 Mar 2026

Eric

Room was clean, but also dated, need to be updated...

no usb chargers, small tv, but... corner room was quiet which I thought was unusual.

2/10

Poor

28 Feb 2026

TAMARA

Awful

4/10

Poor

16 Feb 2026

Patience

Nothing like the picture. The rooms were old and outdated. The bathtub had dirt stains all over. I was bitten by something while in that room. The front desk closed at 10pm, so if anyone in the hotel has an emergency after 10pm....good luck! We left early as the hotel and room didnt meet my expectation.

Leisure Partner

8/10

Excellent

21 Jan 2026

Justin

Kind office staff

4/10

Poor

06 Jan 2026

Vanessa

Elevator not working. I wasn’t told this or I wouldn’t have checked in.

Partner

6/10

Pleasant

27 Sep 2025

michael

Literally no amenities kitchen with no utensils, pots pans, even though the signs say fully equipped kitchen, the toilet leaked shower leaked had to plunge the toilet when we plunged the toilet was loose. guests working on their car in the parking lot car parts laying on the ground one vehicle had four flat tires

Leisure Family

6/10

Pleasant

24 Jul 2025

PEDRO

This hotel is overpriced I do not recommend it. You have to pay extra for Internet access, towels, and they only do housekeeping every 8 days. It is unaceptable.

Business_and_leisure Family

2/10

Poor

20 Jul 2025

Christopher

The overall property looked run down and poorly maintained. The rooms are not very clean, stains on most walls and headboards. Our room did not have a working toilet and there was a whole in the floor. The worker was overwhelmed because she was dealing with other complaints. One woman had to sweep her own room. When I brought to her attention about the toilet she gave me a plunger and then if that didn’t work then she would have to contact a manger. We did get moved to a cleaner and more functional room. One of the blankets had major red stains and we couldn’t exchange it because by the time we noticed it as after 10 and there is no one to help you. There are a lot of poor patch jobs and missing places in the carpet. Would not say here again.

Leisure Family

6/10

Pleasant

20 Jul 2025

Jennifer

Came for a family birthday party. Hallways and rooms smelled like mold and mildew and smoke.

Friends_and_family Family

2/10

Poor

02 Jul 2025

Sarah

The staff at this hotel were truly excellent—friendly, helpful, and professional. Unfortunately, the building itself had multiple maintenance issues that affected my stay.

There were problems with the showerhead and the button to activate it, the closet rails were coming off the floor, and the towel shelf was loose and nearly falling off the wall. The bed had a noticeable dent in it that made it uncomfortable to sleep on. There was also water leakage from another room’s shower that wasn’t cleaned up quickly enough and left water standing for too long.

The team on-site did their best, but the room really needs repairs. With some renovations, this hotel could be a great option.

Business_and_leisure Partner

2/10

Poor

21 Jun 2025

Laura

Awful! I was expecting bare bones, but this place was the worst. No service after 10 pm. They will only help you check in or if your key doesn’t work. We had 3 people. I was told we had to wait until morning to get bedding for the sofa bed. Evidently you need to request bedding when you check in. I was told there was nothing that could be done by the answering service (front desk completely shut down). Room itself was awful. The property has not been mayand is dirty and run down. It cots $1 to call front desk from room phone. Towel rack fell down when we hung a towel on it. Room smelled of odd chemicals

Friends_and_family Friends

10/10

Exceptional

11 Jun 2025

SIDNEY

Clean friendly service

6/10

Pleasant

02 Jun 2025

Deborah

Wish at least coffee would have been available in the morning.

Friends_and_family Friends

2/10

Poor

01 Jun 2025

ann

Definitely would not recommend.

Leisure Family

2/10

Poor

30 May 2025

Mitul

Worst place to stay

Business Friends

6/10

Pleasant

14 May 2025

chris

Staff was great. Room had some maintenance issue

Friends_and_family Family

2/10

Poor

09 May 2025

Verified traveler

Condtion of the room was awful.customer service is not good. Need to train your staff to be respectful to their customer. The air condtioner did not work, I had a hard time sleeping it was so hot.

Friends_and_family Family

2/10

Poor

03 May 2025

Daniel

African lady there ever rude

10/10

Exceptional

31 Mar 2025

Rosemary

They overbooked but they got me in

10/10

Exceptional

21 Dec 2024

Rachquel

Be extended stay experience I’ve had

The staff was welcoming and professional and very helpful

Friends_and_family Family

6/10

Pleasant

28 Oct 2024

Pamela

No additional comments

Pet

2/10

Poor

19 Oct 2024

Joan

The room was dirty and had fleas

The room was not cleaned, the cabinets in the room were rusted and chipped. The bedding had black spots on the sheets. There was red hair under my pillow which my mother or myself dont have red hair. I had my dogs there and the location has fleas i found a couple on my dogs body. I asked for additional towls and was told I had to pay $1.75 for extra towls. The manager at the front desk was very rude and would not issue a full refund. I am very unhappy with my stay & will never book there again!

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Shayla

Good!

Leisure Family_with_children

10/10

Exceptional

19 Sep 2024

Shaun

All good, just no boil water for my cup noodles.

2/10

Poor

09 Sep 2024

Sienna

This is an apartment building!

This is not a hotel, people live here and it’s very weird. I’ve had to stay here twice for work and both times I was placed in the same dirty room with the same stains and smells. There are pets and I have watched as one of the animals lift its leg to pee on the wall in the hall. The owner did nothing but continue walking. There are nothing but weird smells coming from every room as people are allowed to cook in these rooms. I don’t ever plan on going back nor do I recommend this hotel to anyone. It should be removed from this site as it definitely doesn’t meet the requirements to even be listed as a hotel.

Business

2/10

Poor

03 Sep 2024

leshanda

FLEA INFESTED ROOMS!!!

2/10

Poor

29 Aug 2024

Jahsawn

My family has been bitten up because this property has a nasty flea infestation!!!! I have videos and pics to prove!!! I need a refund!!

2/10

Poor

25 Aug 2024

Kulisa

Hotel run down it stinks people were extremely loud hard to find staff. Nothing I needed in my room but 2 towels and when asking for more got a interrogation

Partner

10/10

Exceptional

23 Aug 2024

Osmod

Desk staff responds quickly

Business_and_leisure Family_with_children

10/10

Exceptional

18 Aug 2024

Matthew

*

Business Self

2/10

Poor

17 Aug 2024

Robin

At check in the instructions to contact the front desk which was closed were not working. The front desk clerk was nice. The toilet was broken and although originally offered a different room, we were then told they were sold out. They eventually allowed us to use the staff only bathroom. The pull out sofa had no linens and the mattress was disgusting and extremely worn out. There were zero amenities except two plastic cups. The room was filthy and we all left with bug bites. There was no breakfast as advertised and we were told the front desk didn't open until 10am. The instructions to turn the key back in for the bathroom were incorrect and I was told to leave the key in our room as there was no one from the staff on property yet. I then got a call a hour or so later to say I didn't leave them the key and I needed to return it immediately. There was no communication apparently between staff. I anticipate a full refund as that's what the front desk girl offered.

Leisure

4/10

Poor

12 Aug 2024

Martin

This property is like a glass of lukewarm water when you want an icy cold Coke.

Self

10/10

Exceptional

27 Jul 2024

Osmod

I really like Ms Sophia, very helpful, convenient and beautiful

Business_and_leisure Family_with_children

4/10

Poor

03 Jul 2024

Ruthann

No breakfast served, no coffee, Nothing in cupboards in kitchen, no iron/ironing board, unsafe feeling

Leisure Self

2/10

Poor

29 Jun 2024

Theodore

They advertise “fully equipped kitchens” but there wasn’t a Single dish, pan, utensil or anything in the bare cabinets. The roof was so musty my eyes watered and I sneezed 6 times upon entering the room. I didn’t stay the second night I paid for and the front desk was closed so I couldn’t even complain about it. Terrible facility. Never going they again.

Self

2/10

Poor

24 Jun 2024

CHARLES

Poor hotel management!

Hotel called us at 10pm to tell us that they were cancelling the prepaid reservation. Told me that they didn't want me to waste my time coming to the hotel. Poor hotel management.

Friends_and_family Family

4/10

Poor

18 Jun 2024

Verified traveler

THE NEW MOTEL 7

Upon Arrival we were given a LONG LIST of RULES and PURCHASES. THEY CHARGE EXTRA TO EXCHANGE FOR CLEAN LINEN, HOUSEKEEPING (if you're not staying for 14 days), trash pickup and MORE!!! You get 1 Towel and 1 Washcloth. The kitchenette is OUTDATED with cigarette burns on the counter, chairs. NO BREAKFAST OFFERED or BREAKFAST Nook (EVERY OTHER EXTENDED STAY offers a MUFFINS, GRANOLA, COFFEE, TEA, OATMEAL). This one refers you to LOCAL restaurants. EXTENDED STAY NEED/SHOULD REMOVE THIS PARTICULAR \"HOTEL\" from their Name. Make it a \"MOTEL 7\" 😉 only because it has a large Kitchenette

Partner

4/10

Poor

10 Jun 2024

Mike

No breakfast items.

Self

8/10

Excellent

02 Jun 2024

Paula

:) Clean throughout, refrigerator worked well, nice water pressure

No kitchenware or flatware in unit, only 2 plastic cups in bath. I wish that was disclosed to us before booking.

Partner

4/10

Poor

01 Jun 2024

Verified traveler

This is not a real hotel. This location clearly caters to homeless people and people in between housing. There are people living in these hotel rooms and have begun to treat this location as their home. There’s a lot of smoking and different food smells throughout the halls. People having loud conversations in the halls and congregating outside in groups playing music. There are abandoned cars trucks and buses parked throughout the parking lot. As of the day I checked in the elevator isn’t working which is extremely inconvenient with luggage of any sort. I wouldn’t recommend this location for any reason, things need to change if I were to ever return.

Business

6/10

Pleasant

20 May 2024

Niya

The elevator was out - I'm in good shape but the woman checking in that was in front of me wasn't. Just thinking of others that may also not be able to climb stairs

Business_and_leisure

4/10

Poor

20 May 2024

Julio

I don't say anything

2/10

Poor

01 May 2024

Mina

They allowed me to book then no one came to the front desk I had to call customer service. Just to be switched to separate location then have to drive there which was inconvenient more so because I Ubered from the airport so I had to Uber there which was more money I had to pay.

Business Partner

10/10

Exceptional

27 Apr 2024

Daniel

It was quiet and clean

Leisure Family

2/10

Poor

03 Apr 2024

Angela

I've stayed in numerous extended stays all-over the country. This one was horrible. Room not very clean. Old furniture and carpet. Door wouldnt completely lock. I waited 20 min to be checked in because no one was at the desk. Hotel is severly understaffed. Hallway smelled like weed.

Business Self

4/10

Poor

01 Apr 2024

Briana

Check in took WAY too long. The clerk was trying to change someone else's room, but kept locking herself out. The hotel needs updates. I'm not happy with my stay- when I finally got in my room, I had to go back to the front desk because there was no soap or hand towels left in my room. That's only 1 of the reasons I'm displeased. I plan on sending the property an email.

Business_and_leisure Pet

2/10

Poor

19 Mar 2024

Verified traveler

DILAPIDATED, FILTHY, DECREPIT & DIRTY

This was not an experience, it was a nightmare. To begin the hotel had its entrance door locked. I had to wait between the outside and the door to enter the lobby for 15 minutes. Affixed-to-wall was a dirty, greasy landline phone that I had to call management to unlock the door; the manager came in pajamas and a head scarf (how unprofessional). It was either that or wait outside with people smoking everything imaginable. Once I entered the lobby the property smelled of every food from around the globe cooking from guests in their guest rooms. It was sickening.

So, I entered the dilapidated elevator (there's only one) without lighting. I then proceeded to enter my guest room. Well, I had a few guests....roaches. I only got as far as the foyer and closed the door (with a tissue).

After witnessing all that had within 22 mins., I promptly demanded a refund.

The reviews were misleading the entire description of the hotel was untrue!

And to boot, I have to pay for another hotel on short notice.

IN TWO WORDS: DILAPIDATED & DECREPIT

Business

2/10

Poor

25 Feb 2024

Ruth

The Front Desk staff (WHEN THEY WERE THERE) was friendly, Desk staf are NOT there 10pm to 10am. There was a Fire Alarm (false alarm thank God) about 11:45pm. THEN the couple in the room next to ours ( we were in Room 231) had a HUGE VERY LOUD fight about 2am for over an hour. We were frightened and very upxet. It was just the WORST - THE WORST - stay ever in more than 30 years of travelling. I will NEVER, NEVER stay in another Extended Stay anywhere - ANY WHERE.

Business Friends

10/10

Exceptional

08 Feb 2024

VICTOR

Beautiful

Business_and_leisure Family_with_children

4/10

Poor

30 Jan 2024

isadora

Dog poop all around the property especially in the back. Rooms are not cleaned and replenished as they should be and the of dog urine hits you in the face in some units.

Business_and_leisure Self

10/10

Exceptional

17 Jan 2024

Benjamin

Clean facilities, helpful staff

10/10

Exceptional

09 Jan 2024

Ariana

Have stayed here with my family twice for extended periods of time and had great experiences. Staff is friendly and accommodating. Facilities are clean and maintained.

Leisure Family_with_children

8/10

Excellent

01 Jan 2024

Darren

Apartmentvliving not hotel

It was clean and nice however it is not a hotel it is apartment living so no maid service or any amenities.

Friends_and_family Family

6/10

Pleasant

01 Jan 2024

Lauren

Said had to purchase pots and pans for $40.00 and dishes with utensils for $20.00. Why would i purchase this stuff for a two night stay when i have this stuff at home: dont need anymore dishes, this is just wrong for this type of hotel setup. No other Extended Stay I've stayed at makes you purchase these items: Wont stay here again!!! Smoke detector kept going off, reported to the front desk and was told maintenance was off; therefore it kept beeping all night.

Leisure Friends

2/10

Poor

31 Dec 2023

Jennifer

Room smelled heavily like smoke. Sheets smelled unclean. The property was unkept.

Leisure Family

10/10

Exceptional

13 Dec 2023

Matthew

Great Staff members. They were extremely helpful and made stay Great

Business

6/10

Pleasant

26 Nov 2023

Jacqueline

There are 3 Extended Stays in the Columbia area. This is by far the best one. The staff is pleasant. The area is peaceful and the rooms are clean. I wll chose this location everytime.

Leisure Self

4/10

Poor

06 Nov 2023

Berford

It took three tries to get a decent room. The first room smelled of smoke. The second one had dirty sheets and the lock didn’t work properly. However, the final room was updated and clean. It was after 9 pm when I arrived from the airport. Otherwise, I would have left. The gentleman at the front desk was very kind.

Leisure Self

8/10

Excellent

05 Nov 2023

Verified traveler

Check in was horrible

Waited 15 minutes to check i. Die to the worker possibly sleeping. He was not polite when he finally came to the window. I expect better when i stay at a hotel of this rating for business. Key cards kept deactivating multiple times during our stay and wouldnt work on any outside oor or our room. Having to buy our utensils and pans to even have cooked food was not right, they should have let us know that ahead of time. Other then that the rooms were comfy, just had to beg for everything we needed

Business

10/10

Exceptional

03 Nov 2023

Patricia

So far so good. Room is spacious, a little outdated, but clean. Hallway does have a strange smell, but inside the room is good.

Leisure Family_with_children

2/10

Poor

20 Oct 2023

Dakota

Roaches/bedbugs in bed. Sink faucet was not secured. Stains on bed sheets. Paper thin walls/ceilings.

Business Self

10/10

Exceptional

10 Oct 2023

Maleek

I am a member of a family of three, including a four-year-old child. We recently embarked on the journey of becoming homeowners, but unfortunately, we encountered some unexpected issues with our new place, rendering it uninhabitable. Consequently, we had to seek alternative living arrangements to accommodate our needs. Instead of opting for a traditional lease, we decided to stay at the Columbia Gateway Extended Stay.

Initially, we were unsure of what to expect from this location in terms of its child-friendly environment and amenities. However, we were pleasantly surprised to find that it not only catered to families but also provided a fully equipped kitchen with a stove and oven. Moreover, the staff at this location was exceptional, and the ongoing conversion to studio apartments added to its appeal.

If you ever find yourself in need of temporary accommodation without the commitment of a long-term lease, I highly recommend considering the Columbia Gateway Extended Stay. It offers a comfortable and convenient living experience, ensuring that you do not feel trapped or restricted.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2023

melissa

Very very nice!

It was amazing! Very clean rooms nice and spacious like how they have everything including little kitchen! Was perfect and price was right on! Def will be booking all my future stays here!

Partner

2/10

Poor

10 Oct 2023

Jennifer

Pretty bad

Smells like cigarettes and fried food. It’s loud all night long. People are stomping all night and slamming their doors. Kids running in the hall ways until midnight. The desk attendant that we had to call to check us in was nice and the guy who checked me out in the AM was quick and efficient. We had no towels or soap in our room and we called for them but couldn’t not get any because there was no staff on.

Friends_and_family Friends

6/10

Pleasant

09 Oct 2023

Randall

It’s good for the price. Just dated and carpets seem musty.

Business

10/10

Exceptional

23 Sep 2023

Eric

It was close to town but still out enough that it was quite and everyone I had interaction with was polite and kind

Leisure Self

4/10

Poor

19 Sep 2023

Joe

Bedsheets were full with long, black hair, none of the amenities promised with the room were present. No coffee pot no iron no hairdryer. Bed set up for the hide a bed was absent. No grab and go Breakfast was available. Very difficult to contact staff.

Friends_and_family Family

6/10

Pleasant

17 Sep 2023

Efiok

Poor

Partner

2/10

Poor

08 Sep 2023

Verified traveler

Terrible room amenities! They only provide two bath towers and two wash clothes (no hand towel!!) for two people for weekly stay! If you need new towel, you need to pay. There's full kitchen, but no dinnerware or cookware. You have to buy plates, bowls, silverware for $20 and a few pieces of cookware for $60 if you want to cook and eat in the room! Worst of all, they don't even provide iron and ironing board!!! If you're a traveler, stay away from this place!

Partner

4/10

Poor

14 Aug 2023

David

Ughhhh

The hotel has a musty odor, the desk was closed after 10 and on Sunday, and the front door was unlocked.

Additionally, it appears that homeless families or section 8 residents were present

Friends_and_family Family

10/10

Exceptional

14 Aug 2023

Joe

last minute booking after midnight, night staff was helpful and got me in a room right away. area seemed very clean and safe. mostly government offices all around it appeared.

Leisure Self

4/10

Poor

18 Jul 2023

Kia

Hotel just seems run down. Gym is a joke. No grab and go breakfast. Room was half swept. No utensils, plates or pots. I wouldn’t stay here again.

Business Self

2/10

Poor

21 May 2023

Elisabeth

Disgusting- avoid

Most disgusting smell as you enter the lobby of the hotel. The room was dirty kitchen filthy, bathroom filthy. I travel with cleaning products and Lysol, so I did my own cleaning being that I checked into the room at close to 10 o’clock Wednesday upon check-in. The gentleman at the front desk was extremely unfriendly, and almost gave me the creeps, the noise with the people that are living, there was off the charts kids running around at all hours banging slamming doors just a terrible experience all around only thing I can say where the grounds were good for walking my show dogs . I would never stay here again, and if I ever get to a place with this amount of filth, I will make sure I leave the first night subjecting myself to dust and mold in the room all hours of the night noise, and smells when you enter the hotel that our gut wrenching.

Business

2/10

Poor

13 Apr 2023

domoniquie

It’s smelled of cigarette smoke throughout the whole building. It made it hard for us to breathe in the room. And it was terrible especially for the little children. Their were no sheets. Stains on the mattress. Broken pull out sofa. And even the bathroom was a mess.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2023

Alicia

It was sufficient for what was needed. Very dim in the entire place but it worked fine

Family_with_children

4/10

Poor

13 Mar 2023

Gilda

Waited 20 minutes for front desk person to show up so I could check in. Overall smelled a little funky and the shower was falling apart

Friends_and_family Family

6/10

Pleasant

13 Mar 2023

Kimberly

Travel for soccer tournament

The stay was okay could of been better with the breakfast served was less than basic,. just coffee, tea, hot chocolate, oatmeal, and muffins. literally nothing else. Front desk people was very friendly, helpful and accommodating when I needed a stopper for bathtub to use for my daughter.

Friends_and_family Family

4/10

Poor

05 Mar 2023

Allison

Bring your own plunger

Upon check in the attendant was definitely sinking pot and high. Room was ok but the first night my child pooped and it backed up the toilet. Call for service… the high guys stated we could come down and get a plunger and fix it ourselves so we did and returned the plunger when we were done. The next night same thing happens… only this time apparently the plumbing in another room was bad and they never returned the plunger. So now for the whole evening 6 of us are toileting and staying in a room with backed up plumbing and clogged toilet. They next day still no plunger we had to go out and buy one so to not live in our own waste!!!!!!! Absolutely disgusting

Business

6/10

Pleasant

15 Feb 2023

Kirth

It wS ok because the entire building had construction and repair going on so it wS noisy dust every were

Business

2/10

Poor

10 Feb 2023

Carlos L

Stay away from this hotel...

This hotel was being remodeled and it was dirty and beat up all over. The room sincerely looks like it was from the 1060s, dirty and ugly. Check-in took around 30 minutes because they were not sure if the available rooms were clean or not. I was given the wrong room number and ended up trying to open the door for an occupied room. I had to go down to the lobby again with all my luggage to get the correct room number and key. Really bad hotel for this part of town with so many business travelers.

Business

8/10

Excellent

01 Feb 2023

Regina

Convenient

My stay at this hotel was pretty nice. It’s in a quiet location. The only thing I did not like was that the pictures on the Internet were not a good representation of the hotel rooms.

Friends_and_family Friends

2/10

Poor

22 Jan 2023

Mohammad

This is the worse place I ever visit. Staff was rude. I booked online with Expedia on Monday Dec. 26th. I reached motel with my family and came to know that they do not have any room available. This was difficult situation for me and my family which lead us to find another motel after an hour. Later on, they charged my credit card through Expedia website. Now I am working to get my money back.

Family_with_children

2/10

Poor

15 Jan 2023

SARAH

There was a cockroach in the sink, the pull out matteess bed had stains on the sheet that never looked washed. There were crumbs in the beds whwen we arrived. The tub wasnt clean. I asked for a later check out at 12 and they just kept saying call tomorrow call tonight and then would give me different answers.

Business Family_with_children

10/10

Exceptional

26 Oct 2022

desmond

Family Stay

Property manager ,Eunice was very accommodating and granted a bottom floor request do to me having a two and four year old.When I come to Maryland this is my go to place,would recommend to anyone looking for nice comfort stay.

Friends_and_family Family

2/10

Poor

11 Oct 2022

Verified traveler

The room and the premises were stinking of smell from smoking. The bed and the sheets were reeking with that smell.. there were bugs and cockroaches in the room.

Friends_and_family Family

4/10

Poor

20 Sep 2022

PAMELA

Very old and dated. Very noisy in halls from staff. Room above sounded like someone bowling above. Staff very friendly. Saw a roach crawl on room door.

Leisure Family

10/10

Exceptional

13 Sep 2022

Sue

A wonderful respite to return to at night!

Business Self

2/10

Poor

07 Sep 2022

JOUNG

- staff is not professional even manager
- they don’t communicate with Expedia and just wait until guest resolve with Expedia
- they block room key without notice and hold guest’s belongings

Business Self