Element by Westin Arundel Mills

2/10

Poor

17 Mar 2026

DONNA

Dead bugs in room and terrible odor. Crumbs on the sofa. Photos sent to property.

Self

8/10

Excellent

21 Feb 2026

Marcus

The staff and the room was out standing!!

Partner

2/10

Poor

20 Feb 2026

Moses

Cold water need do better Thanks

Family

10/10

Exceptional

18 Feb 2026

William

Yes and Yes

Partner

10/10

Exceptional

15 Feb 2026

Denise

The hotel is under construction which was not listed on the website. The staff was not very courteous. The stay was okay. A bit disappointing since I have stayed at the Element in Hampton Roads which is excellent. I will not return to this location in the future.

Leisure Friends

4/10

Poor

15 Feb 2026

LAQUANDA

No heat in the room for four hours in 19 degree weather. Amenity listed, indoor pool, under construction and told AFTER check-in and money spent.

6/10

Pleasant

14 Feb 2026

Netanya

The heat in my room was not working and it took a while for it to be fixed but overall it was a decent experience

Partner

6/10

Pleasant

30 Jan 2026

John

hotel under renovation - conditions less than ideal. Some facilities and areas closed or unavailable

Business Self

6/10

Pleasant

22 Jan 2026

Lamar

Bed was bitten by dog

Leisure Partner

8/10

Excellent

06 Jan 2026

Edward

The room did not have plastic bags for the garbage cans. The kitchen counter had several cracks on the counter. I informed the young lady at the front desk. The phone outlet was disconnected from the wall.

Partner

4/10

Poor

27 Dec 2025

Samuel

Dirty bathroom and the thermostat wasn’t working

Leisure Partner

4/10

Poor

14 Dec 2025

Madeline

There were only three settings for the temperature: off, 77 for heat, or 80 for cool. You could feel cold coming in from outside, while it was in the 30s. The bathroom sink slowly drained and the shower door barely closed. The bed frame was longer than the bed and we were constantly hitting our shins on it. Silverware was provided with dishes, but no forks.

Business_and_leisure Partner

8/10

Excellent

01 Dec 2025

BHARAT

It was okay. The staff and room were good. Property was undergoing renovations, so it was not not so nice as I would have expected it to be.

2/10

Poor

30 Nov 2025

Lauren

Dirty room, no heat

4/10

Poor

30 Nov 2025

Paul

The hotel was undergoing a renovation. I booked about two months prior to our stay and this was not published anywhere. The sofa bed in the room was not made up when we arrived so I had to request linens and pillows and make up the bed upon our arrival. We constantly had to ask for extra towels. They did not have an extra roll of toilet paper in the room so we had to request that and the staff was friendly when you made a request but otherwise very aloof. The area is nice with lots of restaurants, shopping and it's close to all highways. But I would do a hard pass and not stay here as there are plenty of other hotel options in the same area.

Leisure Family

10/10

Exceptional

19 Nov 2025

Julia

Rooms and staff are wonder as always

4/10

Poor

10 Nov 2025

Lauren

Check in process was lengthy, the lady kept doing whatever else with her co-worker and leaving us to wait when there was nobody else checking in at the time. The halls smelled dingy, the room smelled like chlorine or bleach, the pool room smelled so strongly of bleach we couldn’t stay in there long and the pool water looked disgusting. We asked if the pool was open and were told it was and could be used, I brought to their attention that it looked foamy on top and they told me it was going through a treatment process but could be used. The breakfast was ok. Before check in, we requested through the app extra towels and toiletries, didn’t get them and the little bottle of lotion they left us was used and almost empty. The main faucet for the shower was falling apart.

Partner

6/10

Pleasant

08 Nov 2025

Danae

It was ok hotel needs reservations

10/10

Exceptional

08 Nov 2025

charles

Hotel hallways were under remodel, but room was clean and comfortable

Partner

8/10

Excellent

03 Nov 2025

Jan

The breakfast menu was OK, the eggs seemed like they were from powder, the potatoes weren't seasoned, but all in all, for the price, was good.

Partner

6/10

Pleasant

29 Oct 2025

Meredith

I understand the hotel is under construction but does my room need to give me the ick. Hole in the wall and the carpet is deteriorating. Disappointing

Stayed at elements in the past and always nice. Just disappointed that it wasn’t nicer.

Business Family

4/10

Poor

18 Oct 2025

Richard

I am still waiting for 5000 points compensation for my room not being what I had reserved. Was promised, but never delivered. Shame!

Leisure Self

8/10

Excellent

15 Oct 2025

Melba

Yes very nice hotel for price , Casino 1 min away !!!

8/10

Excellent

12 Oct 2025

Brittany

Easy check in, clean room, slightly noisy kids but it was a weekend so expected it. Overall good stay

Leisure Partner

10/10

Exceptional

06 Oct 2025

Kali G

Lady was amazing at check in… even helped me fix my Marriott account… I stay at this hotel a lot… always very nice!

Partner

10/10

Exceptional

29 Sep 2025

Bri J

The staff here was awesome from the front desk to the shuttle driver and cleaning service. Everyone was very welcoming and warm. I really enjoyed the room. We were low on supplies in the room and all of those were replaced the following day without us having to ask which was awesome. Parking was easy. It’s located near so many restaurants and shopping locations. I would definitely stay here again.

Leisure Self

6/10

Pleasant

27 Sep 2025

Jennifer

Room not what expected. Corridors missing baseboards. A bit shabby

Leisure Family

6/10

Pleasant

23 Sep 2025

Jaquetta

The pool was dirty, the breakfast was amazing, the room needed repairs. Checking in was not a good experience. Chrck in was supposed to be at 3 however it was a lot of confusion being told another big event that required housekeeping to take longer than expected. I waited over an hour to get a room. I like the hotel and have stayed there a few times before. This was by far not a good experience.

Leisure Partner

6/10

Pleasant

23 Sep 2025

Jenna

The staff was friendly

8/10

Excellent

19 Sep 2025

Eric

The stay was ok. We went during their renovation and rooms were limited. They were renovating on the floor we were on and it smelled of paint. Overall it was good. Location was very close to mall, restaurants, airport, etc. They also have a shuttle bus which was great.

Partner

2/10

Poor

14 Sep 2025

Stephen

I'm going to contact the hotel association about this disgusting hotel. I believe that there was vomit on the carpeting, and it doesn't look like it's been clean for 50 years. This place is a disgrace there was no alarm clock, and ao wake up service. I forced them to wake me up for a meeting, but I was late, as I asked one person to make a note to wake me, but they waited an hour and 13 minutes to wake me. My room had a kitchen, but no utensils, no pot to make food, one fork and no soap for the dishwasher, which I asked for downstairs. I couldn't believe they had it I have a huge list of problems, and they didn't seem to care. I'd like some money back. I am a world traveler, and this place takes the cake. I do understand that they are fixing it up, however, I asked them to clean the vomit off the ground, actually carpet, and they did not. I didn't come from Phoenix Arizona to look at this mess. Imagine, I could have picked a place that was nice, and I didn't. The first time I took this brand, in oklahoma, there was a flood in our room, and we had to be moved. Unless you respond, I'll be talking to the association and just about everyone else. Can't you do better? Ugh! Oh, would you like pictures?

Business Self

6/10

Pleasant

14 Sep 2025

Katherine

The hotel is being renovated and either smelled like glue or paint. There was no warning or rebate based on this. They tried to put us on first floor that smelled like paint and had a caution sign on the door. I went back and reluctantly found another room.

Partner

10/10

Exceptional

10 Sep 2025

James

The staff was responsive to a broken lamp cord and was replaced the next morning.

Leisure Self

2/10

Poor

09 Sep 2025

Brian and Marbin

Terrible and was not notified of renovations

I booked this hotel for my family for a celebration of life that was in Savage Md. I have always enjoyed The Elena in Hampton Va and was very embarrassed for my family that they had to stay here from Friday to Tuesday. The room had stains on the carpet, curtains, the shower was gross, and they were doing construction renovations in halls. I did have to move one daily member due to allergies. I had rented 3 separate rooms. I will never rent here again.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Dennis

The room itself was clean. However, the hallway and common areas were messy due to construction.

Self

10/10

Exceptional

07 Sep 2025

Nicole

The shuttle was perfect for my trip given we were going back and forth to the mall for medieval times and the casino.

Leisure Friends

6/10

Pleasant

06 Sep 2025

Amy

I’ve always thought The Element was a nice hotel, but my most recent stay was just okay. I wish I had been informed that the hotel was under construction—I didn’t enjoy the smell of paint everywhere, workers in the hallways every morning, and wet paint on room doors that we had to be careful not to touch.

The rooms really need a major update. From wet stains on the ceilings to peeling paint in the showers, permanent stains throughout the room (especially on the couch), and even broken phones, it felt worn down. While the hallways are being updated, the focus should really be on the guest rooms where people spend most of their time.

I stayed in two different rooms. The first was cleaned, but the bathroom had a wet ceiling stain. The second was only about a 7/10 for cleanliness—I felt housekeeping could have done a better job.

On the positive side, the room layouts were comfortable, customer service was nice, and breakfast was fresh and enjoyable.

Leisure Family_with_children

6/10

Pleasant

06 Sep 2025

Amy

I’ve always thought The Element was a nice hotel, but my most recent stay was just okay. I wish I had been informed that the hotel was under construction—I didn’t enjoy the smell of paint everywhere, workers in the hallways every morning, and wet paint on room doors that we had to be careful not to touch.

The rooms really need a major update. From wet stains on the ceilings to peeling paint in the showers, permanent stains throughout the room (especially on the couch), and even broken phones, it felt worn down. While the hallways are being updated, the focus should really be on the guest rooms where people spend most of their time.

I stayed in two different rooms. The first was cleaned, but the bathroom had a wet ceiling stain. The second was only about a 7/10 for cleanliness—I felt housekeeping could have done a better job.

On the positive side, the room layouts were comfortable, customer service was nice, and breakfast was fresh and enjoyable.

Leisure Family

8/10

Excellent

05 Sep 2025

Carl

With the property being under construction, the floor we were on was being painted. The fumes in the room weren’t bad but in the hallway, it was pretty bad. At check-in, there were workers still working in the hallways and there were tools, paint, buckets, etc. making it not so easy to navigate with a suitcase.

Partner

6/10

Pleasant

01 Sep 2025

John

Very worn and dated room. Construction is ongoing in hall area. Maybe they are going to do rooms too?

Leisure Partner

8/10

Excellent

01 Sep 2025

Zach

Cool

6/10

Pleasant

31 Aug 2025

Juanita

Undergoing some renovations which would have been nice to know beforehand. Biggest issue was cleaning of the bathroom and room floors

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Juan

Awesome

8/10

Excellent

26 Aug 2025

Paul

Very comfortable

6/10

Pleasant

23 Aug 2025

Brent

The surroundings are good. The rooms are generally clean, however a couple of room amenities require upgrading.

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Ida

The room was great staff was professional

Leisure Family

2/10

Poor

13 Aug 2025

Jeffrey

Not really that elegant rooms were dirty

Business_and_leisure Family

4/10

Poor

10 Aug 2025

Lynne

The best things about the property were: location; tv and; great shower pressure and hot water.
Issues: Beat up furniture in room; Room doors looked like someone was kicking them; White stuff floating in pool; Breakfast was not good and served in foil pans; There is only one shuttle and the wait to and from is extremely long (we ended up taking an Uber from the casino); No DO NOT DISTURB signs for door; Hall way looks industrial and dim; Ceiling in room had stains (not sure if it’s mold) and; Hotel needs an extreme update/makeover!!! Not worth the price.

Leisure Family

10/10

Exceptional

04 Aug 2025

rita marie

Everything and everybody was exceptional

Leisure Self

10/10

Exceptional

31 Jul 2025

Nestor

Close to the airport

Leisure Family

6/10

Pleasant

29 Jul 2025

George W

We have stayed previously here. The free breakfast to me wasn't tasty. The French toast was dried out; the diced potatoes were lukewarm and dry. The turkey sausage was dry. The eggs looked unappealing. We had the same breakfast both days. I would have thought that they would have hanged up the breakfast meat and eggs each day. The plus of the hotel was the staff at the front desk and the shuttle bus drivers.

Leisure Family

8/10

Excellent

28 Jul 2025

Clarissa

Overall, very good!!

Leisure Self

10/10

Exceptional

22 Jul 2025

Mary Anderson

Loved breakfast! The room was clean, the staff was friendly and nice.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Man Chiu

The room is really nice. I wish the staff would provide more information about the transportation options. I didn't realize the hotel offers shuttle services to nearby locations, including the Amtrak station. I used Uber and Lyft during my stay, which could have been avoided.

Leisure Partner

8/10

Excellent

20 Jul 2025

Erin

A few minor mishaps

I arrived late at night, (11pm) and the only room they had left was one with Accommodations for persons with disabilities, even though I had booked the room last month.
The room looked clean, but the floor felt dirty. The electric blinds/curtain kept malfunctioning and let in tons of light in the morning.
The breakfast and coffee were good quality. I enjoyed the yogurt/granola/blueberry station they had to create my own concoction. They had lemon water available and vanilla creamers for the coffee.

Friends_and_family Family

2/10

Poor

14 Jul 2025

Janai

They doub

2/10

Poor

13 Jul 2025

Louis

I wish could upload the dirty pictures on here.

Business Self

10/10

Exceptional

13 Jul 2025

Timothy

Great hotel

Leisure Family

2/10

Poor

13 Jul 2025

rajinder

I paid there and got the room across at Fairfield as it was terrible room

10/10

Exceptional

10 Jul 2025

Kourtnie

I enjoyed my stay.

Leisure Self

8/10

Excellent

08 Jul 2025

Joe

Shower was banged up with cracks in wall and handle fell off when I grabbed it.

Business Self

6/10

Pleasant

01 Jul 2025

Sandra

Just Ok Stay

Was not very clean. Took shoes off and walked on floor and my feet were sticking to fhe floor. I saw housekeeping in the hallway and ask if she would mop for us. She gladly did so.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2025

Claudette

Everything about the property was very nice.?

Leisure

10/10

Exceptional

24 Jun 2025

Denise

It was nice. Clean and comfortable. I slept well.Sorey ,no photos

Leisure

6/10

Pleasant

23 Jun 2025

Verified traveler

No shower gel or face/hand soap was provided

6/10

Pleasant

09 Jun 2025

Luke

The location was good, The rooms electric blinds did not work and on our 2nd day our tv picture became very dark. This was reported but no results.

Leisure Friends

10/10

Exceptional

29 May 2025

Ferkat

Good and clean property. Good breakfast.

Business Self

10/10

Exceptional

27 May 2025

mary

a few days

8/10

Excellent

26 May 2025

JayJay

The property is close to Live Casino and a big shopping mall. Is also cross the street to Medieval times where you can enjoy Medieval times show.12 minutes away from BWI International Thurgood Marshall airport.Friendly staff and quality breakfast is provided for free.

Leisure Partner

4/10

Poor

25 May 2025

Denisha

The hotel is NOT clean. It smells stale and the hall smells like urine. The walls are dirty and the furniture is old with scratches and dings. The Tv was average and the remote did not have working batteries. The furniture and surfaces were not wiped down properly. So, I went to the local Walmart and bought Lysol wipes and spray. I asked a housekeeper to come to my room while she was making rounds and she never came.

Me and my children never slept under the covers because that's how uncomfortable we felt. The couch and computer chair was dirty with stains.

Last but not least I requested a 1 bedroom suite and upon arrival I was told that my room was given away. So, I was downgraded to a regular room with 2 queen sized beds. I was rightfully upset but I was compensated for the mistake. The manager attempted to make things right. So, that was greatly appreciated. However it wasn't enough to make me want to stay. I left after 2 nights and was suppose to stay 4.

Overall, the property needs updates, better cleaning regulations, and better management of how rooms are kept and reserved. If these things occurred it would be a nice property. It's close to shopping, restaurants, etc....and the rooms are spacious with a fully equipped kitchen.

Leisure Family_with_children

6/10

Pleasant

18 May 2025

Andrea

Shopping and distance to airport were very important

Leisure Family

8/10

Excellent

05 May 2025

Adelaide

.

6/10

Pleasant

05 May 2025

Tiffany

Definitely needs upgrades….. old wooden furniture, doors need painting

10/10

Exceptional

26 Apr 2025

Kelli

Element Stay

My two toddlers and I had a great time. Our room was large with every single amenity. There was a double burner to cook, dishwasher, full sized fridge, sink, microwave, and countertop with dishes, complimentary tea/coffee with hot water maker. Shower was an awesome size, along with our 2 beds and sofa. The sofa was not a pull out. The highlight for me was that the incidentals were on $50 per night and the BREAKFAST WAS AWESOME! We visited twice In one week! Oh and they have a POOL AND BAR AREA! Pool is indoor and very much fun.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Jay

The room was clean and spacious. We like the in-room kitchen as a means to \"eat in\" and save some money for other things on our trip. The hotel breakfast is very good and nice hot options, with a yogurt bar. Property is right next to some serious shopping, and the freeway to easily get to other places. And the room comes at a very nice price.

Leisure Family

6/10

Pleasant

20 Apr 2025

Ronald

Everything was great except Complimentary Breakfast was awful, Everything was cold every single thing egss. sausage and potatoes super cold
... hotel was beautiful but they have to work makong sure breakfast its at least warm!

2/10

Poor

18 Apr 2025

Verified traveler

POOR ADVERTISEMENT

False advertisement. The entire stay was uncomfortable. The beds are uncomfortable. Room was disgusting and bathroom had no vents. Blinds were dirty and stains on furniture. Lights on night stand was not working.

Would not recommend at all!

Partner

10/10

Exceptional

11 Apr 2025

Richard

Good place

6/10

Pleasant

06 Apr 2025

Travis

The bed was not a king bed.

Leisure Partner

8/10

Excellent

01 Apr 2025

Daniel

Place was clean, staff were helpful and have great customer service, would recommend a good place to stay

Leisure

8/10

Excellent

31 Mar 2025

sandra

Great

Leisure Family

6/10

Pleasant

30 Mar 2025

Verified traveler

Nice, but had issues.

The hotel was nice, just had a few issues. We lost our link with the Internet for a good 36 hours and had to ask 3x for someone to fix it. Only had someone come in and clean 1 once out of our 4 day stay. Overall or was a typical hotel.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

LESLIE

Very nice

Great

Partner

6/10

Pleasant

23 Mar 2025

Cindy

Convenient location for military moms. Walls of rooms too thin. People in room next to us were smoking pot which filled my room. Wedding going on in the building thumped so loud.

Leisure

10/10

Exceptional

23 Mar 2025

Jason

Nice property with decent breakfast.

10/10

Exceptional

15 Mar 2025

James

nice hotel

10/10

Exceptional

03 Mar 2025

Francis

Excellent and customer-focused service.

10/10

Exceptional

28 Feb 2025

Michael

I've been to think property before. That's why I came back. I enjoyed my stay before also.

Business_and_leisure Friends

8/10

Excellent

28 Feb 2025

Michael D.

Excellent value option and excellent customer service staff

Family

10/10

Exceptional

27 Feb 2025

Christine

Excellent breakfast. Friendly staff!

Leisure Family_with_children

6/10

Pleasant

18 Feb 2025

Tyra

.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Robin

Room was nice with all requested amenities

Leisure Partner

8/10

Excellent

16 Feb 2025

Tiffani

N/A

Leisure Partner

2/10

Poor

16 Feb 2025

Moses

water was cool tv service sucks. Elevator wasn’t working room was cold. Heat didn’t work.

Business_and_leisure Family

6/10

Pleasant

02 Feb 2025

Scharon

I think the bar should hv a happy hour

Leisure Family

10/10

Exceptional

28 Jan 2025

Joseph

Good

4/10

Poor

20 Jan 2025

Jorge

I had a King bed but tiny pillows. Maybe meant for a Queen bed. It felt like a cheap motel.

Furniture and room layout outdated , TV had coloring issues because it’s old

Lobby was cute , breakfast appeared to be homemade by the styling of pots used but wasn’t great. Standard i guess.

Pool is shared between two hotels

Shower continued to leak even when totally off. No house keeping came to my room to change the towels or make the bed my 2nd day.

I would not stay again

Leisure Self

8/10

Excellent

16 Jan 2025

Ryan

Decent accommodations. Doesn’t feel warm

10/10

Exceptional

03 Jan 2025

Sandy

We enjoyed our stay. The shuttle to/from the casino, outlet very convenient. Rooms were spacious and clean. We stayed at the 1 bedrm and was nice to have the separate area for our 22yr old. Breakfast had a good variety

Leisure Family

6/10

Pleasant

01 Jan 2025

Verified traveler

It was not what I expected. I thought that it would more modern and updated but it was not.

Partner